Customer Reviews for U-Haul Moving & Storage at Southpark

Rating:

4.0

Lamont was an excellent representative of the u haul store. The experience at the store was made only possible with his assistance and knowledge.

Rating:

5.0

Point out the covenience of using the app while completing the paperwork. I found it very useful, especially at drop-off!

Rating:

3.0

The pickup I rented had oil filter that was not tight leaked all the oil out they need to check with the place that they get vehicles serviced about their quality of work because it could have been a bigger issue. The truck could have blown the motor up. But road side assistance fixed it they gentlemen was very nice and fixed issue quickly.

Rating:

5.0

Charles Burton is a super U-Haul store owner. The facility is really clean and organized. The bathrooms are very nice and well maintained. The auto hauler trailer I rented was in excellent shape and performed the car haul perfectly. Thank you Charles!

Rating:

5.0

Staff went the extra mile for us very nice and helpful

Rating:

5.0

With the fact the timing was for the college kids to clear their housing, everything at the Colonial Heights, VA location was rented, but the individuals was able to find the equipment that I was able to use to accomplish my task. Thank you very much.

Rating:

5.0

Clean inspection

Rating:

5.0

CHARLES, WESLEY AND THE CREW ARE EXCELLENT, CUSTOMER FOCUSED HELPFUL AND VERY KNOWLEDGABLE.

Rating:

5.0

Kind, fast and efficient.

Rating:

4.0

I had broken glass in the back of the van and dead roaches in my seat.

Rating:

5.0

Customer service Representatives I came in contact with were highly skilled and knowledgeable people. They were very cordial and respectful to me and what I was there for. I got great service and a good attitude.

Rating:

5.0

The customer service was superb.

Rating:

5.0

Charles was phenomenal and patient. He answered every question I had and provided excellent customer service! 10/10 experience. I was literally in and out!

Rating:

5.0

Easy to drop off, nice polite people

Rating:

5.0

I've been dealing with Charles and Wesley at this location for a good while. I would go here over any other location. They have excellent and service-oriented staff, who do a great job, even when management s elsewhere. They know the systems, and are always customer oriented.

Rating:

5.0

Great service!

Rating:

5.0

Wesley and the team there do a great job, which why I keep coming back.

Rating:

5.0

The best

Rating:

5.0

Great Service

Rating:

2.0

Way way way too expensive. Cost $100 more than it advertised. When moving it's definitely an inconvenience. Disappointed and don't remember it EVER costing that much.

Rating:

5.0

I turned in the truck after hours.

Rating:

1.0

I was 71 miles when I only traveled 36 miles this company stole 50+ dollars from me charging me for miles I didn’t drive

Rating:

5.0

Nothing

Rating:

4.0

I can’t remember the guys names I dealt with yesterday but they were so nice! Hard to come by these days so I appreciate the excellent customer service. I dropped off around 6pm at colonial heights location if that’s helps identify who was working:)

Rating:

5.0

just have the original pickup location staffed it’s sad when you have to go across town to fix a no show

Rating:

3.0

While moving in , I seen a lot of roaches. Now I’m worried about infestation

Rating:

5.0

🙂🙂🙂

Rating:

1.0

The service was poor when I picked up the truck. The truck was in bad shape. The attendee did not tell me about the condition of the truck. We had to lioThe person never did an inspection with me. The windshield was cracked, the air pressure was low, and I was never given a key to lock the back of the truck.

Rating:

3.0

I have used this location 5 different times now and it has always been a great experience until this time. I got there around 5pm on 03/28 to pick up the truck and we were greeted by the smell of marijuana outside AND inside the building. The woman checking us in was clearly high. She was the same one (by her voice) that left me on hold on the phone for 4 mins earlier thst afternoon and never came back when I called earlier that day. When we finally got the truck (which had been upgraded to the 26' because that's all they had and was the only positive part of this rental) it had some pretty bad body damage (that was marked, thank goodness) and the windshield was cracked all the way across with multiple cracks (also marked) but felt this truck should not have been rented out. Upon return, everything was fine except the guy literally gave me so much shit over the gas being JUST under the original line (like not even one little mark under!) and proceeded to charge me $20+ for gas which I have never been charged for gas before because it's always been filled back up at/just shy of the original mark. Yall could fix this and make it easier by filling the truck completely up at pick up/drop off instead of the average person trying to get it exact. It's never been an issue before and felt it was super petty. We had such a positive experience in 2024 there, but this time was so bad, we will never use this location again.

Rating:

5.0

No improvements needed. All of the employees at this location are phenomenal. Excellent customer service! I’ve been renting from this location for a year now and never experienced a bad visit. I’m always greeted and taken care of quickly!

Rating:

5.0

Charles always runs a top notch outfit. Every person there was friendly and professional. Thorough but fast.

Rating:

5.0

CHARLSE & HIS CREW ARE EXCELLENT, ALWAYS CUSTOMER SERVICE ORIENTED, KNOWLEDGEABLE AND CHEEFULLY HELPFUL. THIS LOCATION IS MY SOLID "GO TO" LOCATION.

Rating:

4.0

Easy to work with both pickup and drop off

Rating:

3.0

We rented a two dolly and one of the tires had the cords showing thru. We managed to get it back without having a blown tire but they need to be more aware of those things

Rating:

4.0

Nice people at this location went to Oakland Blvd first an the guy working there shouldn't be rude an didn't want to get off his phone an help me with my ? Never go back to that location

Rating:

5.0

Equipment was available as promised. It was well built and performed well. Return was easy.

Rating:

3.0

Need more employees

Rating:

2.0

The u haul I got was not clean, it wasn't all the way on full but I was told it was and when I returned it I made sure it was all the way on full and I think if it says 19.95 to rent a uhaul that's what it should be why should I have to pay for the miles as well it's a rip off, I'm not happy at all with my experience and would like a refund

Rating:

3.0

Have more staff available. We showed up at 4:35 or so, I had a 4pm pickup scheduled, the gentleman called at 4:15 to confirm we were still coming, said he was going to get the truck and trailer hooked up for an easy turn around once we got there. We didn’t leave either the truck/trailer until 5:20 or so. There were 2 others in front of us and only one employee in the store to answer phones, check in guests and pull up the equipment.

Rating:

4.0

Too expensive.. ouch!. $175 for a 10 x 10 space

Rating:

5.0

I was impressed with the high level of knowledge and professionalism of the staff. Customer service was top notch.

Rating:

3.0

Do not charge them for items you didn't receive. Even calling back they said items were removed but still got charged for 3 days of using a utility dolly

Rating:

5.0

Excellent service

Rating:

5.0

At both locations both managers were excellent and very professional and I appreciated the help and recommendations provided when moving to our first home.

Rating:

5.0

Service at the Colonial Height's location was polite, friendly, helpful, and efficient. No improvement needed.

Rating:

5.0

Very pleased and satisfied.

Rating:

5.0

Lamont and Charles were GREAT!

Rating:

5.0

Clean and lighting everywhere. Felt very safe and I will most definitely recommend this location.

Rating:

5.0

Outstanding as always.

Rating:

5.0

Staff was great!

Rating:

3.0

I have rented twice before no problems but this time someone had been smoking in the cargo van, i called they apologized i wiped the can down with clorox wipes. Ashes in cupholder, but when your not around smoke and have to drive 2 1/2 hrs in that with the heat on made it worse. We had to inhale that foe that long me and my mom who is 71 are having congestion problems, headache, stuffy head from it and we know thats what caused it because it did nit happen until we got back in the van again to come home! This was a horrible experience, and i WILLNOT ENDURE THAT EVER AGAIN! it is not right you have a no smoking policy but you allow it and the next person has to endure that and pay almost $500 to end up sick because of the lack to implement a policy and just offer a sorry apology, its sad!!!!

Rating:

5.0

Better attitude when you return the equipment

Rating:

4.0

No issues with my rental, but wanted to note that we had to clean off a lot of snow due to the weather and would have appreciated getting one of the trucks that was in the sun and had gotten to melt. Was not a major issue but wanted to note.

Rating:

5.0

Charles has a great crew. The equipment is in great shape.

Rating:

5.0

Extremely helpful. Couldn't have been a better experience.

Rating:

4.0

Everything was to my standard, great customer service.

Rating:

5.0

Staff was friendly and helpful.

Rating:

5.0

The employee named Wesley was EXTREMELY HELPFUL!!!!!

Rating:

5.0

The hospitality that is showed by the staff is outstanding.

Rating:

5.0

Can’t remember the young ladies name at the front counter but she was extremely kind, helpful, professional not only to me but everyone that she encountered

Rating:

5.0

The entire staff was helpful with getting situated and would definitely go back to them for anymore storage and truck rentals.

Rating:

5.0

Staff is very pleasant and helpful I’ve been using them for the past 3yrs. I highly recommend this location

Rating:

5.0

Mr Burton was very friendly and helpful he made a stressful situation for us less stressful

Rating:

5.0

Good experience!

Rating:

5.0

Mr. Burton and staff was very helpful and polite. They understood my needs and accommodated them with a smile.

Rating:

5.0

Thank you for for a great moving experience

Rating:

2.0

I had white bird droppings on my belongings

Rating:

5.0

The U-Haul web site is intuitive and easily allows the user to interact with. This ease of use makes it simple to align the needs of the user with the options available to the user.

Rating:

5.0

Excellent customer service southpark and s. Crater Rd. #1

Rating:

5.0

The staff was professional and personable, while providing excellent customer service. This location's staff deserves a round of applause!

Rating:

5.0

Nice and clean I left my stuff there for a year and came back to everything in the same condition.

Rating:

5.0

Customer service was awesome!

Rating:

5.0

Rates seem a little high now compared to when I started with storage. Charles is the best !

Rating:

5.0

Outstanding time renting from this location if I ever have to use this facility again I would without any Hesitation class A service.

Rating:

5.0

Employees were very helpful throughout the entire process.

Rating:

4.0

Rate change was unwarranted

Rating:

3.0

Everything was good except the card readers for entrance to storage. I had to swipe way too many times for it to actually work. A few times even after the first swipe worked the 2nd one was denied and had to start over again. Very frustrating.

Rating:

4.0

Great service

Rating:

5.0

Very nice & knowledgeable people

Rating:

5.0

I’ve been using this storage for many years. My things are always the same as the day I put them in storage. Never damaged or soiled. Mr. Burton is very easy to work with. I will continue to use this location in the future.

Rating:

5.0

I will seek employment there...

Rating:

5.0

Keep up the great work

Rating:

2.0

Too expensive

Rating:

4.0

Luke and Elijah were great!

Rating:

4.0

Luke and Elijah were great!

Rating:

5.0

Always enjoyed the friendliness of the staff. They're helpful when In need. Thank you.

Rating:

4.0

It was not mentioned that you had to go to a specific door to properly check in. Had to find worker for assistance. Looks like there was only one employee multitasking everything.

Rating:

3.0

My unit is so far in the back it takes a long time to move stuff from the dock

Rating:

5.0

Wish uhaul offered a refund for the unused portion of my storage lease like they do with the trucks.

Rating:

5.0

The manager helped me tremendously on Monday . The day before the employee in charge was horrible. Thank God for Charles. He resolved every issue I had .I can't sing his praises enough.

Rating:

5.0

Perfect location and accommodations. Would definitely recommend.

Rating:

3.0

Wess was not friendly or helpful to customers that were not Caucasian. His colleague who was not Caucasian, requested assistance with a matter with another customer and he ignored his question. It was very hard watching Wess treat customers and staff with such disregard.

Rating:

5.0

Charles Burton and his staff go up and beyond to be of assistance to there customers I will be using them again in the future and also recommending them to family and friends

Rating:

5.0

Great customer service!! 6 stars recommended, especially Charles!

Rating:

5.0

N/a

Rating:

5.0

There was a young lady not employed at this store, but is a U-Haul worker and she stepped in and help the line go a little quicker..the manager needed more help in this store in the morning

Rating:

5.0

Customer service was outstanding! After a long cross country journey, it was a nice checkin with truck and car trailer, and very smooth setup of the storage unit. Hands down best experience I’ve ever had.

Rating:

5.0

Charles, the General Manager, is a top professional with a superb demeaner and attitude towards customers. He represents the quintessential manager who goes the distance to help customers and who helped make my experience at his facility top notch. Kudos to him and his staff! Hassan

Rating:

5.0

Gracias muchas gracias

Rating:

5.0

Excellent facility. Staff professional and helpful. Great conversation with staff. Will recommend to family, friends and coworkers needing storage space.

Rating:

5.0

The staff were extraordinary

Rating:

5.0

I appreciated the emails each time a charge was put on my credit card. Thank you! ivan

Rating:

3.0

The main offices shouldn't be making reservations when they don't have an actual number of units already reserved. But it all worked out for me.

Rating:

3.0

Some of my things had black mold on them that did not have mold on them previous to moving into the unit. That would be the only downside to this experience

Rating:

5.0

Customer service was professional and courteous.

Rating:

3.0

When we arrived to rent our unit, there were items left from the previous occupant that were never removed. When we vacated the unit, we were held responsible for removing the prior occupants items. We didn't receive a discount for the unclean unit.

Rating:

5.0

Charles Burton is outstanding in every way in his approach to customer service. He is outstanding as a human being in the way he treat people. A pleasure to deal with.

Rating:

5.0

Makes you feel comfortable with them helping with your moving process

Rating:

5.0

I didn't read the online instructions completely. The staff inside was friendly and explained everything to me.

Rating:

5.0

The young lady who helped me was very pleasant to work with she was knowledgeable kind and courteous, the only issue that I had was that they weren’t supposed to take another payment out of my checking account but they did, I got it back a few days later but I had already had two checks bounce by then

Rating:

5.0

Outstanding customer service.The help I receive Sunday and Monday with my equipment from the staff was excellent.Best Custer service around .

Rating:

5.0

Great staff & customer service is outstanding!

Rating:

5.0

I have used this facility many times and enjoyed it every time.

Rating:

5.0

The employees at the facility were most professional and cooperative I've ever encountered. I will use them again with no hesitation.

Rating:

5.0

They have been very helpful during this time with Covid-19 and all .

Rating:

5.0

We used UHaul for a moving truck and storage. Everyone was very helpful. It was a great experience.

Rating:

5.0

Charles was very helpful and the experience was great.

Rating:

3.0

None at this time

Rating:

5.0

Great experience

Rating:

4.0

Staff was professional welcoming and experienced

Rating:

4.0

I was happy with my experience!!! Thanks Robin

Rating:

5.0

The staff was friendly, helpful and funny. I appreciate their willingness to accommodate everything we needed.

Rating:

5.0

The staff was quick and efficient. The space was exactly what I needed for my daughter’s dorm goods. Very clean facility. I was most happy to find that there was no rodent issues at all. I will be using this site again in the future.

Rating:

5.0

Mr. Charles goes above to make sure his customers are taken care of. No complaints here. I will surely recommend this UHaul /Storage to anyone. Job well done.

Rating:

5.0

Charles burton is an exceptional person , always very helpful and easy to work with.

Rating:

3.0

Temperature to hot.

Rating:

5.0

Thank you for the storage during some life events. Nice to know my things were stored in a good place and no worries.

Rating:

5.0

I did not get the to the lock i paid for back

Rating:

5.0

Moving is stressful let alone storing my valuables away from home was even more uncertain. However the entire experience was easy. My valuables were there for an entire year I always had access 24-7 and never an issue with elements pests or rodents. The facility was clean staff helpful and friendly. Thank you for helping to solve my temporary storage issues and never complicating the experience. I highly recommend this location and if ever the need arises again I will seek your services.

Rating:

2.0

I rented this a week ago 2/12, When i got there my card didn't work, The staff was about as useful as a I was bothering them. I WILL NOT BE THERE LONG NOW! The facility has water leaks! I got moved out apparently because the lock wasn't on the door, I had to get my last load from W V, Pulled in to unload and the nightmare started. I will find a new facility and get outta this place!

Rating:

3.0

Will fill my needs, so i get some breathing room.

Rating:

4.0

I rented a space for a year. Overall my experience was pleasant. MY ONLY PROBLEM/CONCERN/CRITIQUE IS THE FOLLOWING: My billing day was the 19th of every month. The South Park location forwarded late notices to SEVERAL DIFFERENT ADDRESSES. Addresses that weren't mine and addresses I never lived at. It's clear that some sort of investigation had to happen to even get the addresses. I believe that that is just extreme. These notices were sent out as soon as the 20th and sometimes judging by the postmarks three in the same day. I've never been more than a few days late. I've never ever owed more than what was due the current month. And upon move out I owed nothing, in fact I had two remaining weeks on the current month I had already paid. This amount of invoicing or building of any kind is absurd. It seems they went on the internet and just sent out invoices to whatever addresses they could find. When in fact your offices had several phone numbers for me and my email address. I always answered when they called me or returned the call right away. I don't understand why my invoices and late notices were mailed out, listing personal information and storage my location and I can't understand for the life of me why anyone from UHAUL would dim this appropriate or legal for that matter. I don't know why billing felt it necessary to use mail of any kind when I had already opted for paperless contact, never gave a forwarding addres to mail any information of any kind to. I can't even at this moment understand why I had mail sent all over the state, to relatives of friends and random strangers who knew those relatives. (The only reason I got wind of it at all) This collection policy of yours is one of the very reasons why I removed my belongings and it is also the reason why I would probably never rent a space for the amount of time I rented this space for. It was invasive and in my humble opinion very dangerous. Whenever someone is in a storage or moving situation the last thing that should be allowed is for any type of collection process to begin the very day after the bill is due and for that invoice and location to be mailed to any random address found off the internet. I found it extremely unprofessional. Also, The digital card machine that grants you access into the storage area at the South Park location sometimes doesn't work upon the first swipe or the second or the fifth for that matter one day I attempted to get into my storage facility and could not gain access on my own due to a faulty swipe machine and had to be let in from inside the facility on this day I contacted the facility manager and left a message detailing exactly what my problem was and this was 8 months ago I have never heard from him or gotten an email or call about it. This was very distasteful. Though I never had any additional problems gaining access it left quite the sour taste in my mouth to know that if I ever in fact had a problem that there would be no contact made by the management or any representatives at the location. Sad to say this was good storage but absolutely not good business. I have been a customer of U-Haul for over 10 years and honestly before this experience I had nothing bad to say. A personal relationship with a customer renting from you for a year should be established and respected. That is all. S. Powells

Rating:

5.0

The storage unit was very clean and well lit.

Rating:

5.0

NA

Rating:

5.0

Made our out of state moving transition even better. Mr. Burton was very helpful and extremely customer oriented. Thank you Sir for the help.

Rating:

5.0

Thank you so very much South Park Uhaul, your staff is professional and I had a great experience with you all. If I ever need a storage again your number one. Keep up the great work.

Rating:

5.0

Staff Manager Charles Burtons customer care and service was outstanding. Thank You.

Rating:

5.0

U Haul personal made my daughter’s very difficult situation a very pleasant experience getting a storage unit for her things. And, U Haul personal made me feel comfortable and confident in this transition. Thank you for your service and commitment to excellence!

Rating:

5.0

Gentleman who assisted me was very helpful in making sure I obtained the correct size storage unit, very pleasant and very good customer service.

Rating:

5.0

Charles Burton was outstanding! Very efficient and caring in the latest transaction. I will return to U Haul for any future needs for moving. Excellent plus plus plus!

Rating:

5.0

I had an absolutely wonderful experience. The staff was helpful, patient and most importantly professional. They were willing to help me with whatever I needed and things went very smoothly.

Rating:

5.0

Great customer service

Rating:

5.0

The service we received was outstanding from beginning to end.. Everyone was helpful, polite, knowledgeable. The transactions was done with ease. Mr. Burton & his employees made this experience easy.

Rating:

5.0

I have had my unit since 1995 and have always felt that it was a safe and secure place. The staff were always helpful and courteous. The manager, Charles Burton, was the best.

Rating:

5.0

The staff there are professionals and have excellent customer service.

Rating:

2.0

I was appreciative of the first month free discount but I dealt with confusion on the customer service end from start to finish .

Rating:

5.0

Overall, the storage was inside and was well maintained.

Rating:

5.0

Charles and his staff were very helpful and friendly. Excellent service, will highly recommend the Southpark U-Haul.

Rating:

5.0

Mr. Burton, the manager at this location along with his Co-workers are customer friendly. Exceptional customer service was provided and the indoor storage facilities are so clean!

Rating:

5.0

They showed me professionalism and every ounce courtesy when assisting me. I appreciate their how fast I was able to pay for my storage unit. Thank you.

Rating:

2.0

Turn-in, in Virginia was exceptional. The issuing facility, Torrance, CA, failed to properly check vehicle (wiper blades). I lost 1 1/2 travel days due to the poor wiper blades.

Rating:

1.0

All Around TERRIBLE!! Unprofessional Theives

Rating:

5.0

Very good service

Rating:

4.0

It met our short term needs well.

Rating:

5.0

Staff is super friendly at this location and has shown me to continue my high thoughts of your company as my telephone reservation and inadequate service of the customer service over the phone did not

Rating:

4.0

Thanks for the use of your facility.

Rating:

4.0

Excellent customer service!!!!!

Rating:

5.0

Thanks

Rating:

5.0

Mr. Charles made my transition back into town smooth and easy. I appreciate that.

Rating:

5.0

Unfortunately I can not remember the young mans name that helped me but his customer service was absolutely wonderful.. he was a perfect gentleman. I needed that at that moment I was in.. thank you!

Rating:

5.0

I have been using this location of the uhaul franchise for over 18 years and no matter when I need anything, trucks, storage, supplies, etc., the staff has always gone above and beyond expectations.

Rating:

5.0

Help full and friendly.

Rating:

5.0

I felt my things were safe. We just moved further away and didnt need to store as much stuff which is why we closed it

Rating:

5.0

South park Uhaul, is a great demonstration of excellence! From management to employees 5 star experience every time!!!!!