Customer Reviews for U-Haul Moving & Storage at Taunton Rd

Rating:

5.0

Customer service at the counter, yard, on the phone and roadside assistance was perfect but it seems equipment inspection was missed as the trailer I rented had a major wobble in one of the tires

Rating:

3.0

Parking lot is a nightmare.

Rating:

5.0

Everything was great!

Rating:

5.0

Used this location many times

Rating:

4.0

People were great

Rating:

5.0

Employees were amazing and courteous. Very quick and efficient and hooking and unhooking the trailer. Amazing how quick and efficient they are.

Rating:

5.0

I was met by an employee as we drove in, she loved the equipment quickly, even detached the trailer her self and returned it to it's spot. She was so quick so efficient, we were in and out in 5 minutes. I did not get her name but just top notch service on this end!

Rating:

5.0

Cliff was not only a nice guy but also did a fantastic job installing some wiring . The other fellow at the front - (perhaps the manager ) is equally great.

Rating:

1.0

Left my credit card in the machine by mistake and didn't realize until I got to Kingston. I cancelled the card, but there is a bunch of pending transactions on that same day for stripe, eBay, vpn, etc... I don't know if the employee found the card in there, but in any event, I wont be going to that location ever again. Iroquois where I dropped it off was great as usual, Oshawa is where I left my credit card.

Rating:

5.0

The only complaint I have was that I ordered an appliance dolly, when I went to get it you didn't have any

Rating:

5.0

Self service trailer pick up FOR QUALIFIED RENTERS. I have 18 reservations for a motorcycle trailer this summer. Have some test or “permit” or some way to allow seasoned trailers users the ability.

Rating:

3.0

I wasn't told about the after hrs drop off I was told as long as it before 7am I am hood

Rating:

3.0

Fast friendly service.

Rating:

4.0

I dealt with friendly, efficient and knowledgeable staff. Great location

Rating:

5.0

Customer Service was Excellent!

Rating:

3.0

They were friendly and busy. Never told us that the gas tank wasn’t full and no inspection, we went back and then were told about it. Should have been explained before hand. And what’s this about inspecting the vehicle yourself ?

Rating:

5.0

Staff went over and above, would recommend going to this locaction for everything that u-haul has to offer. Staff was very friendly and quickly fixed the issue I had with wiring on my truck. Witch allowed me to get my work done for the day, Will always use these guys.

Rating:

4.0

Huge lineup for pick up. Staffing issues? The one gentleman that was there handled it well though.

Rating:

5.0

Both staff members were great.

Rating:

5.0

Service was outstanding

Rating:

3.0

Had to wait 20 minutes in a line and van was parked in a very difficult area to get out of.

Rating:

1.0

Reserved a 6x12 a week ago and had to pickup a much smaller since they changed my reservation on their end. Very unreliable. I have it booked again next week, lets see if it downgrades again. So disappointed

Rating:

4.0

The rear door of the trailer was extremely stiff and kept getting stuck once up.

Rating:

5.0

Although I had a reservation, we went through the whole process at the desk. The app should ask for all of the pertinent information and the clerk should be confirming I am who I am.

Rating:

5.0

I just needed to a motorcycle trailer for a couple hours and everything went smooth. No problems at all. Thank you so much UHaul

Rating:

3.0

The ladies I dealt with when I picked up were amazing. When I went to drop it off the guy that was working out in the yard told me he was going to charge me a cleaning fee for a couple of twigs and he wasn’t very polite about it either.

Rating:

5.0

Although I said yes to clean and maintained, my opinion that it could have been swept out due to debris from previous renters. I swept it out so my furniture had a clean floor. Over all…employees were great to talk to and a good experience.

Rating:

5.0

Employees were excellent, polite and attended to my needs

Rating:

5.0

Trailer needs a tongue jack.

Rating:

3.0

Was not informed of added cost for dropping trailer out of hours and want this cost reimbursed to me as I did not authorized it on my car taking it without notification is called theft. I would have kept it until am when open to return otherwise

Rating:

5.0

Always a great experience in store. Friendly, patient and very helpful!

Rating:

4.0

Nothing from my experience Good job

Rating:

1.0

There is no service anymore. After renting from this location for the past 5 years, over 60 rentals. I will never rent from uhaul again. I’m sure you’ll hear this over and over again.

Rating:

3.0

Pleasant office staff and a friendly efficient yard man. Overall a very good experience.

Rating:

1.0

The van was given to me with 60% fuel, I was billed to a full tank upon return. I need this money back.

Rating:

3.0

The unit I rented had significant wear and some safety features were not working properly.

Rating:

5.0

Worked great

Rating:

5.0

Cody is the best absolutely funny and a great person. Can't remember the other guy he's awesome to. They remember their customers. Both keepers. They are funny, make the experience comfortable and they work well as a team. Love these two ❤️

Rating:

4.0

Make the parking lot bigger!

Rating:

5.0

I have to complainants service and people we excellent

Rating:

4.0

Have customer parking

Rating:

1.0

Be professional and do your job properly so that way we don’t lose our money and trust

Rating:

5.0

Easy pickup and drop off, the employees were awesome kind, and helped hook the trailr up and even unhooked when I returned, seamless! thank you so much

Rating:

1.0

Executives at this location, do not stand by their word

Rating:

5.0

long live the 51st state

Rating:

5.0

Make the barcode needed to scan for after hours drop offs easier to locate it wasn’t easy to find and wasn’t obvious enough. It would be nice to see something larger explaining to scan this barcode for after hour drop offs. It was on the size of a postcard and after searching quite awhile I found it. Otherwise everything went great! Thank you

Rating:

5.0

I have not received my final invoice

Rating:

3.0

The brakes were horrible on the truck we had. I had also paid for 12 moving blankets there were only 6 and one was wet for some reason.

Rating:

5.0

I don't care to much for the U-Haul on line forms.....take to long due to very slow internet. Faster the old fashion way....with a pen or pencil.

Rating:

5.0

It was a great experience!

Rating:

3.0

Guy on the lot taking in the returns does not seem to be a happy person. I can count on my two hands with fingers left over the number of times I have towed a trailer, so I am not very good in backing them up. The last time, there was a young man there who was very understanding and backed it up for me. This guy said "well, give it your best shot buddy". So I did, got it somewhat near where it should go. Without a word, he unhooked it and just said "you're good". I've had good experience with this location so I will consider this a one off. We all have our bad days.

Rating:

5.0

Everything is good 👍

Rating:

2.0

Customer service is a joke!! Spent e LENGTHLY amount of time filling out the online information, placing date for pick up and everything, just to show up at store, wait 30 minutes in line(that's ridiculous) then find out i have to download an app and set everything up thru there!! Why the hell do you have employees behind the desk if the customer has to do all the work!! Better to have robots working behind the counter!! Very awful customer service experience!!!

Rating:

5.0

Not a thing. The staff were extraordinary and really knew their stuff. They were knowledgeable and helpful and I was really appreciative of their service.

Rating:

3.0

Please provided the right info on the vehicle including the correct gas usage of the vehicle before renting it

Rating:

2.0

Customer service is poor. Staff refused to smile and were dishing out unclear instructions to clients. Despite many parking spaces, I wasn't allowed to park on the premises even at the spot where I picked the van. There is a need to train those guys on good customer service etiquette.

Rating:

5.0

I was having a tough time w my debit/visa...but the guys made some adjustments and my rental went well..I'd recommend u haul anytime..but watch your kilometers, overall very good service.

Rating:

5.0

Always happy with uhaul and the employees i deal with weekly

Rating:

5.0

Trailer worked perfectly. Pick up and drop off was easy.

Rating:

5.0

the unit was poorly lite. Had to have alternate light to see in the unit. Other then that everything was good

Rating:

5.0

Omg, this place is awesome. The people there were so quick to help, I just wanted a storage unit and they had one ready for me immediately not to mention gave me the first month free.

Rating:

4.0

Some parts of the ceiling's insulation was damaged. Hopefully it will not affect the contents that we put inside. This is our first time using a storage and maybe it's just normal that there's no lights? Thank you for the 1 month free promo..We hope to keep it for 6 months...

Rating:

1.0

Paying for an entire month after checking out 2 days before the end of the month. Ridiculous.

Rating:

5.0

The entire staff at that location was always polite and willing to help and meet my needs. Special thanks to Victoria, Cliff, Cody and the whole team. Thanks guys.

Rating:

5.0

Thank you For your Services

Rating:

5.0

The main gentlemen at the front desk is extremely nice and helpful and the older gentleman in the yard is very helpful!

Rating:

5.0

Staff here are amazing!

Rating:

5.0

This location was tremendous! Victoria and her staff were absolutely incredible and very accommodating. She went above and WAY BEYOND for me to assist in my stressful move. I highly recommend her and her staff and this location.

Rating:

5.0

The gentlemen working the front desk spoke clearly and was chill. U-haul can be a very stressful experience compounded by the stress of moving/elevator bookings etc. This was the best U-haul experience I’ve had.

Rating:

5.0

One of the very best UHAUL in Durham facility I’ve ever rent I would recommend hundred percent to anybody who is looking to store their stuff. The staff here are great. They will assist you in every way they can to help expedite the process. The manager Victoria she’s really great and helpful withe a smile. in fact when I needed to access after hours and I don’t have the code right, they put me to an on call Manager on-call and Vic assist me in a quick response to get my storage. The thing also i like about this facility is there’s no elevator waiting time, sonyoundont have to waste time going up and down. and also there is a like a courtesy cart that you can use to move your stuff. Sh

Rating:

5.0

Great storage facility, staff, convenient. 100 % recommend to anyone

Rating:

2.0

Run down, trailers on the way of our storage unit Truck was not in good shape. Front end of the truck was very unsafe

Rating:

4.0

The people working there were great!!! Big holes in the ceiling not so great!!!!

Rating:

5.0

Staff are great here and very helpful specially the Manager. They address your concern immediately. Facility is easy and convenient- no need to take elevators. Equip with cctv and alarmed system. Ready cart for you to use at the door Way to go UHAUL*********

Rating:

5.0

Great customer service. Highly recommend this storage facility.

Rating:

4.0

Only suggestions: Advise people or make more visible in the instructions to check in and disarm the alarm in the email the instructions. And bring something to cut the zip tie off the locker.

Rating:

5.0

Staff was very polite and professional. Very helpful with getting me set up and moved in. Site access is simple and convenient. Highly recommend this U-Haul location for anyone looking for storage and professional assistance!

Rating:

5.0

Great Staff ready to answer question and to help

Rating:

3.0

I did not love that I had to maneuver through all the Uhauls to get to my unit. Sometimes gaining access was very difficult.

Rating:

5.0

All the staff from Nova Scotia to Oshawa have been very helpful polite and personal really really impressed they have made a stressful sudden move go smoothly

Rating:

5.0

Everyone was helpful! My only complaint is the unit doors need replaced! Very hard to open and close. The door to the inside unit needs a better door jam(?) You needed to add something to keep the door open.

Rating:

5.0

Victoria was very kind and patient with me. She mad the process very easy!!!

Rating:

5.0

Everything was very easy. The app made it smooth.

Rating:

3.0

The entire place was packed with men (5) waiting in line . I was the only female . The customer service rep was extremely nice to the man ahead of me , answering all of his questions and spending lots of time . Once I got to the front , he was so rude and short and just telling me where to sign and not caring about anything I asked . I felt rushed and brushed off and it annoyed me so much . As a women , I still have the same needs !!! The drop off was way better , nicer women greeted me and man took my van to end the transaction

Rating:

2.0

Way too expensive

Rating:

3.0

My only issue was the miscommunication. I reserved a storage unit to have it given away. I ordered a truck to be picked up on King St and it wasn't there .

Rating:

5.0

they need a bigger location there as when it gets busy its hard to get around

Rating:

4.0

The storage unit was great for accessibility when needed and was a good price for something that was needed quickly. The only thing was there was no light for the particular unit I rented so was a little difficult to see inside the rented storage unit. But for the price and wonderful help from staff it was definitely worth it. Thank you so much, a life was saved.

Rating:

5.0

Wonderful experience with Victoria, Cody and the Uhaul team at this location. Polite, friendly and warm, I felt supported during my move and am grateful for the excellent service I was provided. I recommend this location for your moving and storing needs!

Rating:

5.0

Cory at the Taunton Rd E location was so helpful, understood my situation and helped me immensely. U-haul has an excellent professional caring employee, a value to your company. Praise him for being a great staff member 🙂👌👍

Rating:

5.0

Overall a positive experience.

Rating:

5.0

The lack of outdoor lighting for access to outside storage is very poor & liability waiting to happen, otherwise every team member is fantastic and site is kept exceptionally clean and well kept

Rating:

5.0

Victoria is AWESOME

Rating:

5.0

Would recommend, lighting in each inside units. Was hard to see when inside the unit.

Rating:

5.0

I have been dealing with the Taunton & Wilson for many years for all their services, never a disappointment. The staff is always helpful when and if needed. Great professional team of employees. Thank you Victoria , See ya next time. Mike Calderone

Rating:

4.0

Arrived after hours so no option to speak to anyone, so had to do this all through the mobile check in. No lock with the unit, though I was told there was one. Luckily I brought my lock from my other storage unit so it worked out nicely. Would have been a huge pain if I didn't bring my lock. When returning the truck we almost dropped the keys in the key drop without reading the notice above the key drop, asking us to take pictures of the truck. There was no light on this area so we almost missed this VERY important/required step of the truck return process (this was about 11PM, so very dark). Please install a light so we can see this signage before keys are accidentally dropped.

Rating:

5.0

Friendly staff excellent customer service and very convenient location

Rating:

4.0

I use the storage unit for 6 years. In all that time I had only issues in the beginning with my automatic payment. It did take some time but they were resolved because of the diligence of the staff there. I did not choose to pay the extra fee to access my unit after 5 p.m. I felt the fees were high enough that that should be included. Like I said staff was great head office mediocre. I would recommend this storage site Thank you

Rating:

1.0

I had to through away a lot of my things because there was evidence that there was rats in my storage unit. I have pictures. I reported it to the staff Saturday March 19th, 2022. And no one has contacted me about it at all. I need to be re-embursed for all the stuff that I've lost. For a company that's been around so long and that is so popular, I expected better.

Rating:

3.0

Answer the phone more

Rating:

4.0

Hi there, I would appreciate an email copy of my invoice.

Rating:

4.0

No lock provided as mentioned in the self move in email/text. I had to buy one from the office. There was no loading ramp to pull the cart into the building. Lifting the cart at the step was difficult.

Rating:

5.0

It was a pleasure dealing with Uhaul. I've rented trucks from before and this was my first time renting a locker. Great location, very secure with keypad locks. Perfect size for what I needed. Thanks U haul!

Rating:

4.0

I would have preferred to have more access hours to my unit as I work in Toronto and could only access my unit on Sundays as I did not have access to the unit after 8:00 p.m. All in all though I was well pleased and grateful to Uhaul. Thank you. Maureen

Rating:

3.0

Inside the storage there is no light, it is difficult to see what is inside

Rating:

1.0

I make a reservation two weeks in advance for a 26 foot truck. They didn't have any 26 foot so I ended up with a 20 ft that I got from Whitby. I am moving out of a 5 bedroom house and that was very inconvenient as we have to make multiple trips which takes longer. On top of that I rented a storage and was denied access at mins after 7pm. I called customer service they can't help. I got the managers number no answer. I am still stuck at m house with the truck full of my stuff because no access to the storage that I paid for.very disappointed 😒 😑 😔and I have to close the deal on my house today November 1st at 11:30, still stuck with a truck load in the driveway and I am not finish moving my stuff because of this. Big blow to my head I'm very stress . Thanks uhaul for bringing my stress level up.

Rating:

3.0

Fix the door lock on isle D...It doesn't open and I hurt my hand pulling on it and it never let go...both times we were trying to ope it, this happened.

Rating:

3.0

Old units that needed to be swept out before use..not the cleanest facility ..old and run down Yes or no answers don't give the survey accurate feedback

Rating:

5.0

Very friendly, helpful staff. It was a pleasant experience!! Natalie was very helpful. Unloaded my truck and trailer by myself, I was exhausted at the end and needed assistance with my 55’ TV. She didn’t hesitate and helped me! I was so grateful for her help. She was friendly and gave me excellent customer service, along with the other gentleman who helped unhitch my trailer and inspect the truck. The Taunton rd location is a very clean, organized, friendly, team oriented place!! Very pleased with the overall experience!!! ⭐️⭐️⭐️⭐️⭐️

Rating:

1.0

Unhappy with the Storage unit access system, Payed extra to access my storage 24/7 but still wouldn’t let me get to my storage after hours, Happened twice and had traveled from over 250kms away to access the storage with rental vans but with no help from either the customer service nor the manager, I was given a 50$ gift card which is nothing compared to my loss for renting the vans and the inconvenience of travel. THERE IS NO AFTER HOUR SERVICE.

Rating:

4.0

We did have to clean our soft furniture which was stored for 2 months as there was mouse scat over it - better not be a live mouse in any of the boxes!

Rating:

5.0

Lighting is needed in the storage unit

Rating:

5.0

Exceeded expectations. Staff were always friendly and courteous. Will use Uhaul again if I ever need a rental again.

Rating:

5.0

Amazing staff. They were very helpful and friendly. Having packing supplies available on site so very convenient for our move. Products are very reasonably priced. We'll done. Thank you

Rating:

5.0

Staff are friendly and courteous. Agent behind the desk was pulling double duty to help register in a line of people. She really sped things up.

Rating:

1.0

I called this location prior to booking the storage unit to confirm that I would qualify for the first month free and was told I would if I presented a reservation number for my uhaul truck rental. I also called the Ajax location prior to, as that one was closer to me, but they confirmed they aren’t running this promotion so I booked with this location instead. When I showed up at the counter to check-in I was declined the one month free and was told to pay the first month immediately. I had no choice as I was paying movers by the hour and we had already showed up at the location! So I paid but I will be putting in a complaint with head office and the better business bureau. Also, upon moving into the storage facility, I witnessed another storage unit owner going through their unit and laughing as a mouse ran out of one of the boxes. The storage unit was packed with junk so it comes as no surprise it would be harbouring rodents! The staff and condition of this uhaul storage facility are one in the same - below average!

Rating:

4.0

I believe the storage units are too expensive in comparison to local storage locations.

Rating:

4.0

The lock was not in the unit as the instructions noted, but I made a quick trip to the office and the associate there was happy to help. All around, the service was quick and the associate was very courteous.

Rating:

5.0

It was actually really good. Any problems I had they were kind to help me with even when they were busy. So my over all experience was great. I have been to the storage units and didn't have the good experience I had with Uhaul. So thank you for your great customer service.

Rating:

4.0

Only problem was an access code was required but it didn't work so we just rolled up the storage door, no alarms. Hopefully it will be more securem

Rating:

2.0

I booked on line and got the confirmation number as well for 15 x 10 x 8 storage starting January 1st 2021 but when I went on January 2nd to move my items, girl at the desk said that it’s not available and offered me 10 x 10 x 8 and she said that is the only available. There was no other choice for me and had to store some of my items in my friends grage. Very disappointed.

Rating:

3.0

Very expensive compared to other places. Only took it for the free month plus the fact all the other places were closed for the holiday weekend. It was also convenient as I had to return the truck. It took forever to do the paperwork though considering I had done it on the phone when I reserved it. Thank God the staff was absolutely phenomenal which made it a bit better

Rating:

1.0

This was the worse uhaul service I have ever received being a long time valued Uhaul customer. Brendon the staff at Oshawa location was not helpful but extremely rude. Even after having reserved a 10x15 storage at Oshawa location two weeks in advance of Apr 16, 2020, the Oshawa location did not have a unit. I had to go back and forth 1.5 hours due to Brandons incompetency. Furthermore, he insulted us in front of the other customers and kicked us out of the store. I will be escalating this to the top of Uhaul and cbc news channel. Additionally, this is the last time I'm doing business with Uhaul. I'll be also advising friends and family to not conduct business with any Uhaul location. Myself as a valued customer expects to be treated with respect but this was not the case especially at a time like this during the covid-19.

Rating:

1.0

There were crack users and meth dealers in the halls, people sleeping by my unit. This place was terrifying and no security. The company (a guy who worked there even found it amusing) he laughed and said ya look at all the crackheads..... I'm shocked and disappointed by this. I will wait 2 weeks before sending my video viral for the world to see as well as my 50000 followers for items and places I review. I paid a lot of money for a unit I couldn't access. Extremely unsafe and unhappy customer

Rating:

3.0

My unit was broken into despite being sold a lock that " no one could breach" When I was called to be informed of this break in, i was told that my unit door was open and the unit was empty, the caller said " I assume you or a member of your family has emptied the unit". I told him that was not the case; he was not helpful. Only later did I learn that my unit was not emptied by thieves.

Rating:

3.0

Storage definitely needs better lighting and the hours need to be more convenient for customers

Rating:

2.0

I don't appreciate hearing an employee wasting my time talking about the illegal activities of UHaul and potential lawsuits. Frankly it's not my business. When I asked to throw away garbage I am

Rating:

5.0

great work

Rating:

5.0

Everything went smoothly thank you

Rating:

5.0

Everyone was very helpful.

Rating:

5.0

Absolutely spotless unit! The office staff was fantastic! I believe her name was Amy and I can’t say enough about her! She was so very helpful and always pleasant! Thank you again!

Rating:

5.0

Although there are plenty of storage options available in Oshawa I continue to select U-Haul for ease of access and great service. Should I need extra storage in the future I"ll be back ...thanks

Rating:

4.0

Unit had a small leak in upper back corner

Rating:

3.0

Unfortunately it wasn’t a good experience most of the times I had trouble getting into my unit the pad for the access code didn’t work. Will be nice if they have extended hours like until 9 pm.

Rating:

5.0

Staff actually came and assisted me when I could not get the key pad to work. Lovely staff. Thank you.

Rating:

1.0

Had nothing but problems since the beginning, too name a few; 1. Was told our unit was emptied and asked if we had moved out, we had not! 2. Alarm didnt work, even though we were not able to sign in

Rating:

2.0

No climate control as stated by head office. This facility uses mice killing products in prohibited loose containers. No lights in units ,ceiling not enclosed. Entry lock system malfunctioned.

Rating:

1.0

I called many times to get thru, call center reserved me other than was available, was vague about truck rental times. I paid for full day but had to return by 1pm. Unit I rented was not as described.

Rating:

3.0

Rented a specific size unit only to arrive and not be available.. very stressful. Then provided two units to compensate and called to be told we would be charged more because we occupied two units.

Rating:

5.0

Great knowledgeable staff.

Rating:

4.0

Suitable for my needs

Rating:

5.0

Excellent experience at this location and excellent service from Robyn. Would definitely use this location again and refer to others.

Rating:

4.0

satisfifed

Rating:

5.0

Very good location to deal with. Very pleased. Thank you.

Rating:

5.0

My experience was great, easy to rent and easy to get out of)

Rating:

5.0

I have just rented a storage unit from Uhaul on Taunton Rd, Oshawa and so far have had excellent service. The only thing I was disappointed in was that I couldn't use my own lock which I had 2 of.

Rating:

3.0

Overall my experience was fine, had a few issues, which was resolved quickly!

Rating:

5.0

Excellent service

Rating:

1.0

Worst experience ever. Called to reserve a 10x20 rental locker, which when we got there was unavailable! The rental agent in Arizona was the worst I have ever dealt with also.

Rating:

5.0

I will definitely use your storage units again. 2nd time I have used this service.

Rating:

5.0

Very easy to speak to the gentleman on the desk, he arranged everything very quickly. He stayed calm with a full house of customers who kept forgetting to bring in paperwork they needed.

Rating:

5.0

Very impressed with the cleanliness of office, units , entire area. Staff was always very friendly and helpful. Highly recommend this Uhaul location for storage and/or rentals. Thank you to all staff

Rating:

2.0

Had to drive to location (got no replies by phone) to get a 2 month over charge on a u box I no longer had, credited back to me. No manager, doesn't help. Geesh!

Rating:

3.0

2 many phone #s on application. storage access blocked by trucks & trailers. had to back out around 2 corners with trailer because access road used as parking for uhauls. long wait @ service counter.

Rating:

4.0

Clean and Accessible

Rating:

5.0

It was a secure feeling knowing my things were safe in a very clean facility. The Staff are great.. Thank you

Rating:

1.0

We rented this online and completed all of our paperwork. Our storage shed was confirmed. They had no storage units and have been renting the space is to keep you in line Dishonest

Rating:

1.0

I went four times to my 24/7 booked truck pick up witch took an hour an half to walk to did everything they told me to word for word and each time said I failed thing colour thing witch I didn't bull!

Rating:

1.0

DO NOT RENT FROM TAUNTON RD!! Manager doesn't return calls (3 separate occasions) most employees have very bad attitudes and are rude. Will never use Uhaul again because of this location.

Rating:

4.0

Very good service when require extra space.

Rating:

5.0

Very very professional and helpfull