Best customer service ever. My reservation was for 1.00 pm and was able to pick up early BIG thanks
TERRY KCustomer Reviews for U-Haul Moving & Storage at Towerline Place
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Employees were outstanding. I beleive her name was Gini and was incredibly friendly and helpful. Unfortunately the equipment could be in better shape. The first trailer Had lighting issues and the other one had a bent bracket thankfully was able to still use it for my needs. You can hire the best employees but if you don't spend money on upkeep it tarnishes the experience. If it was not for your amazing london location employees I would not return.
Dawson FEverything is good
MAJID ARavanir and Gini were excellent, very personable and professional to deal with!
KYLE ROnly one girl in the store knew what she was doing the other girl that I dealt with had to ask her a million questions and couldn’t figure anything out on her own
JORDEN RThe staff at this location are very courteous, helpful and friendly.
Deborah B | Overall ExperienceOnly negative is the light in the unit was never fixed. I reported it to the phone support center on day one. Interior light not working.
James B | Overall ExperienceThey gave away the trailer I reserved. Had ro wait wayy too long for a new one. They were unorganized, slow and not very knowledgeable. Was the worst experience I've ever had
SARAH PI can think of nothing to improve this excellent service. It really started a very busy day on a high note. Thank you again.
WILLIAM WVery disappointed to find out that I rented a 10ft truck and the day before pickup I was notified that the truck was 26ft. Not even close to what I had selected to rent. I selected a pickup location and that was changed as well. If Uhaul is going to randomly override what I select then why bother making truck and location selection. By notifying me the day before you had me over a barrel with limited options. I don’t think I would recommend Uhaul again.
THOMAS BTo the stunning woman who helped me at check-in and again at check-out — your smile lit up the room, and your beauty stayed with me long after I left. You didn’t just assist me — you made my entire experience unforgettable :)
Fabio AThe staff here is amazing, very happy with my service. I believe she is the manager there Taiga, she’s awesome
ANTON MWhen I went to this location to pick up a trailer, it became obvious in a few minutes that I had messed up the pick up location and even the time! The staff on site were calm, efficient and solved the problem. Their professionalism was obvious and I commend them for their support for a customer through an issue that was not of their making. Thank you. The date was A0ril 12/25 at approximately 8:45 am Mike
MICHAEL SQuick and easy pick up & drop off Equipment worked great for our move. Thanks U Haul
BRADLEY MSuper efficient and friendly service from the woman who helped me pick up the vehicle and from the two ladies who helped me return the vehicle. I will always go to this location in the future if I can and I will always recommend this one above the others in town. Thank you much.
JAMES BI've been using U-Haul for a long time and got the best service I've ever had at any location. Both young ladies were super helpful and friendly.
DAVID L | First ImpressionsThe staff in the morning and the gentleman when dropping truck off were exceptional. Thank you for your great service.
CAROLINE FNo problems.
PAUL SThe staff made the difference.
CONSTANTIN M | Overall ExperienceMonique was amazing, very helpful and knowledgeable.
ANTON M | First ImpressionsBest location in London
NICHOLAS BLocation is good. The guy who helped me was absolutely amazing. The first trailer we hooked up the lights did not work on it so I had to hook up to the second trailer which half the running lights didn’t work on it. Very frustrating.
COLIN YI had the most horrible experience with this location with no addressing my concerns and just sending me an email with what they assumed was my issues and their response
SHELLEY TFriendly helpful staff, decent rates, good service all around
Ibukun O | First ImpressionsThe staff are friendly, knowledgeable, and generally incredible. A great experience!
CHRISTOPHER Lgreat experience overall. highly recommend.
JUN WVery friendly, helpful and professional staff.
Shane M | First ImpressionsKeep providing the excellent customer service that I got. Thanks to manager and crew members for been kind and helpful!
ARTURO AOnly complaint is the electrical to the unit was off during the move in. However, because it was Christmas day, the ability to move in remotely outweighed this inconvenience.
Dayton S | Online Move InElectrical was turned off in the unit for move in, which made the unloading of the truck a bit more difficult during the winter afternoon/evening. However, the remote access and app check-in made it great to be able to move in despite it being Christmas day with everyone off.
Dayton SToday 12/18 . At this address 95 Towerline Pl. in the morning around 10:00 I received a difficult employee who asked for my phone number. This is logical. Then he asked for an emergency phone number. I gave him the number. Then he called in front of me and verified the number and said that the number is fake and that he thinks I am lying to him. Then he called a fourth time after that to confirm.. Ahmed Alazzawi
AHMED AFriendly and knowledgable staff
MARK WRented a 6x12 trailer (a number of times). Staff is always friendly and thorough (without being overbearing in the thorough/ safety area). Paperwork complete and they make all your connections to the hitch and wiring (making sure it's done right). Good service, with a smile! Keep up the good work!
DONALD SGini was very friendly and made my experience great. Another location angered me after 3 weeks of trying to get a rental. Gini was ready and willing to help right from the start.
KEVIN LNothing doing everything right
Stephen SI got kicked out when I didn't do anything wrong.
Dianna M | Overall ExperienceVery poor maintenance people! No customer service values whatsoever! Uhaul does not think of big pictures!! Hence the reason they shut off electricity to the units. This is to what I was told !! Very poor service in this regards! Also seemed like a case of "aDifferent Strokes for Different Folks" very sad! I will never ever use uhaul for anything and will boycott it and never recommend to anyone!
DAVE D | Overall ExperienceThe two girls up from were very helpful, I forget there names but there were awesome
Ethan H | First ImpressionsJust keep the friendly service.
FERENC JThe trailer I rented was clean and in good condition .The staff that I dealt with both during pick up and drop off were competent, friendly and helpful. This is a full service location and not a gas station after thought location and it was well laid out and easy to access. It was easily my best U-Haul experience to date and I would highly recommend this location.
JAMES RPremium service as always. No complaints from me. Always a pleasure dealing with these guys.
WILLIAM WNo complaints very good service
Terry CNo comment to my review? Didn't think so
RICARDO GThe customer service rep I had was very fast, very efficient. She did a great job
DANIEL BPoorly managed at best. Perimeter fencing is insecure and falling down in several areas.
David. A | Overall ExperienceHave a better understanding of your pick up and drop off locations. Our experience overall was stressful and exhausting. Will avoid u haul at all costs in the future
LUKE HAll 3 employees were super helpful, personable and kind. Definitely the best UHaul experience I've had. Was worth going a bit further to pick up the truck at this location!! We even lost our credit card and they put it away for us until we could retrieve it after having dropped it on the property. They also went the extra mile to bring in/out the truck for us to the road. Outstanding staff and service! Also, cute Halloween decorations!!
Michael PGreat customer service.
WADAH S | First ImpressionsFriendly and helpful staff.
BRYCE J | First Impressionsno problems at all
JAMES PNothing. It was perfect, start to finish. The staff were friendly and helpful, the truck was as expected and I was able to extend my reservation for an out of town move. Overall incredibly happy.
AMANDA BNothing to improve. Friendly helpful and seamless experience.
BRADLEY GThe trailer I rented was connected and checked by the team. The trailer was in good condition and suited my purpose.
ROLFE ZI have had wonderful experience in dealing with the staff at the Towerline Uhaul Storage here in London, Ont. They are very friendly, treat you kindness, always have a smile. The staff have gone above & beyond to accommodate their services to help out where they can. The staff I have had wonderful service from have been Virginia (she goes by Ginny), Alex & Kristina (apparently the previous manager) & others that work there (didn't get their names as it was only a brief encounter). I am very happy with my services at this site. Thank you😊
CHRISTINE L | Overall ExperienceThe whole experience was very positive from the pick up and hook up of the trailer. Taiga made sure everything was secure and all lights operational before allowing us to move the vehicle. The drop off was equally as smooth.
SHERRY HAnother great experience! Towerline is thee best Uhaul office. Thanks again guys! Especially Alex!
Robin J | Overall ExperienceVery good experience for renting truck and storage
Greg S | Overall ExperienceBoth pick up and drop off were quick and easy. Reps were friendly and helpful.
HEATHER MVery friendly and helpful
JEFFREY BExcellent customer service.
MARK WCan't think of anything to improve
Robin JStaff was great for move in and unit was immaculate clean
Greg S | First Impressions24 access would be for storage
joy l | First ImpressionsOutstanding service once again, will continue to rent trailers from this location.
MICHAEL DVery convenient and friendly with customers. Highly recommended!
arturo a | Online Move InThe customer service was great, staff very helpful and nice. BUT, when we booked the reservation online, we added a dolly to the order, but when we arrived the staff informed that there is no utility dolly but only appliance dolly which is very heavy and not suitable for me as I am moving on my own. This was very unsatisfying experience, if I was informed earlier that there is no dolly available at this location than I would choose to pick up from other locations or make other arrangement. This lack of communication made this experience very frustrating.
Li CKnowledgable of the equipment and helpful.
Mark WThe App is absolutely horrible. Investment in the Phone Application is necessary. Your employees had to answer calls after hours and manually guide me through the process outside of business hours, because of the App not working / needing to be invested in.
charles mI couldn’t figure how to upload pictures from iPhone to the U-Haul app???
mark pExcellent experience, the lady who helped me and also Mazen explained everything to me before leaving u haul location. The whole rental experience was very smooth but and straight forward.
WADAH SExcellent staff
Barbara SEveryone working at the Towerline U-Haul have been very friendly & accomodating. I thank them all for all the hard work they do to keep the storage site well maintained & running efficiently.
CHRISTINE L | First ImpressionsGreat polite and friendly service. I would highly recommend this location.
Kenn HManager has excellent experience very explanatory
Dzevad MClearer signage for returning vehicle area
Morgen DGreat service. They talk you through the whole process
Cathy HEverything was good and nice. The staff treated me with a clean car. Thank you to the company
Yasser jLast was super nice to me, great customer service
Patrick Oeasy internet sign up and easy office close out. Thanks
John j | Overall ExperienceAwesome service always!
JOSEPHCL M | Overall ExperienceI was very impressed with the cleanliness and the staff. Everyone was helpful!
MARY T | First ImpressionsPlease allow customers to dispose off simple trash like cardboard box pieces in the on-site trash bins. Was not allowed to use the trash bin for a couple of cardboard pieces by the on duty staff (Navjot).
Akil P | Overall ExperienceVery friendly and helpful I like dealing with them
Steve P | First ImpressionsVery helpful and accommodating staff
Karcher M | First ImpressionsI believe if the facility has more employees it will work more easally. For sure the crew will not have to overworking. Thanks for your attention and time. When I need it I will be back. Regards
Rubens W | Overall ExperienceA very positive point about this location was access to a power plug inside the unit. But I recently received email from the Manager regarding discontinuing of the connection.
MAYURDHVAJSINH G | Overall Experienceall aspects from moving in to moving out were just so easy. access was no problem. almost like having a garage, just not at my home. lol
Patrick S | Overall ExperienceMy comments are not related to this facility but to my overall experience with U-Haul. Being out of town, I looked for a haul and storage close to where the move was. I booked wonderland south U-Haul and storage…however, in the fine print, was redirected to a storage facility on the opposite end of the city….which I did not realize until I went to pick up the cargo van. Unfortunately, where I was to,pick up the cargo van was closed and did not offer ride share….so off to the other end of the city I drove to the location that was open. Of course they did not have a cargo van available so went with a pickup truck instead. They did offer me a larger enclosed truck, however, I was not comfortable with the size in the downtown core. Not once has a rep called me to apologize or made any effort, aside from the booking guarantee rebate. We have now moved the items in storage to a closer location to where they need to be accessed from. Lesson learned about asking better questions when booking things from 6 hours away. Will definitely not be with U-Haul
Karen P | Overall ExperienceWe originally booked at the location on wonderland road….which is closed on Sundays and does not offer online pickup. Redirected to the other side of London. While my experience with this location was positive, my overall experience with the company was abysmal
Karen P | First ImpressionsThe staff were very helpful in planning the move and choosing boxes figuring out how to pack things. The Uhaul team made the whole experience of moving much easier. Thanks so much.
Margo C | Overall ExperienceThe person checking me in and then the person checking me out were awesome. Very professional and great customer service. I would recommend this location for sure! Thank you!
Karla D | Overall ExperienceThe employee who took care of me when I arrived was Raevwn. Raeven was efficient, polite and extra professional. After being assigned a storage room, I went to the room only to discover it was beside an incline on the driveway. Without any hesitation, she relocated me to a more convenient room. Raeven exceeded my expectations on Customer Service! I will definitely tell other people about U-Haul
liam m | First Impressionscaring responsive staff made everything very easy
Erin M | Overall ExperienceThank you Uhaul but l would recommend more parking space near the office otherwise a great job.
Bill W | Overall ExperienceThe staff was friendly and helpful, the experience was exceptional.
JEFFREY M | Overall ExperienceThe gentleman who assisted me was very professional and walked is through every step. I am incredibly pleased with their service!
Scott R | First ImpressionsThe staff was the best part. They sincerely made the process great. ;)
Michael R | Overall ExperienceStaff were awesome and friendly. We organized and clean location.
JEFFREY M | First ImpressionsThe worst experience since I use UHAUL.
PETER R | Overall ExperienceWe got broken into but I don't hold uhaul responsible for that
KIMBERLY K | Overall ExperienceI would recommend this location
Mark W | First ImpressionsNice to have friends in London to help me with my things.
Adib E | Overall ExperienceVery well managed branch with friendly staff
Tim P | Overall ExperienceGood friendly service.
Adib E | First ImpressionsNo boxes though
Anne B | First ImpressionsGood place clean, safety and easy for location the my storage 👍🏼 muito bom local limpo e seguro e fácil de localizar as unidades recomendo
Fabio T | Online Move InIt was a really bad day and the staff was friendly and helpful. It made the day better.
Trish M | First ImpressionsThe staff is always friendly and helpful at this location. I won't deal anywhere else for my storage and truck/trailer needs.
Kane L | Overall ExperienceAll the staff at u haul were alway helpful and friendly
BRUCE M | Overall ExperienceFast and easy, very friendly and professional. Would recommend to any and everyone I know.
David L | Overall ExperienceStaff was incredibly helpful , efficient & friendly
Penny L | Overall ExperienceA further suggestion to draw more business Consider creating "stall storage" (as in covered outdoor carport type) as a boat storage option I would have jumped at such an option :)
Robert C | Overall ExperienceSuper helpful and accommodating!!
HANNAH L | First ImpressionsThe staff is always friendly and helpful!
MIRANDA P | First ImpressionsMy Wife and I haves used this UHAUL location multiple times now and Staff are the Best .
Don F | Overall ExperienceStaff is really nice and very helpful all the times.
Mohsan I | Overall ExperienceStaff member went above and beyond Made sure we got the storage unit setup quickly No issues
Robert C | First ImpressionsOur slide up door never opened up always very sticky ...told new door was to replce old one never was. Were elderly and it was very difficult to open
Helen B | Overall ExperienceI always have a wonderful service from you guys thanks
Fredis C | Overall ExperiencePolite and helpful. Very respectful
Brenda F | First ImpressionsThe staff at this facility is excellent. They are always helpful, knowledgeable about products and extremely timely in providing information and assistance. Excellent experience and excellent customer service. I already refered to a friend and I will continue to refer more people to this UHAUL location. Thank you
Marcia M | Overall ExperienceThank you for all your help, I would definitely recommend anyone to use your services!!
miranda p | First ImpressionsThis moving trip was a terrible experience but thanks to Kristina and her her they made the transition stress free once I got there. Thanks again Kristina for all the help I’ll be asking for you from here on out.
Alex L | First ImpressionsThis uhaul was run by nazis and its was highway rudders for the astronomical prices and Hassel I had to put up with.
jason b | Overall ExperienceKristina and her crew treated my wife and I the best ….. They made sure we were given the best service. I would absolutely give this Uhaul 5stars and highly recommend it to my friends and family.
Don F | First ImpressionsVery accommodating and helpful staff.
Jiby K | Overall ExperienceI just had an issue with an alarm being set off every time I open my storage unit door. I called the help line service but the lady who spoke to me was very condescending with her tone and was unable to help. I had to call just to document my visit within allowed hours that I was not trying to break-in into the unit.
Ismail Q | Online Move InThe manager Kristina is amazing …. she wasso helpful and willing to work with our needs.
Laura H | Overall ExperienceThis location is awesome the staff was very helpful. I would recommend that location to anyone.
Jacobs R | Overall ExperienceGreat customer service and atmosphere..
LESTER R | First ImpressionsThe lady that was looking after me went above and beyond great staff
William D | First ImpressionsFriendly, very assistfull, excellent storage facility, will definitely use again
daniel c | Overall ExperienceRate went up 4 times in the roughly 2 years I rented. Also staff were normally rude/ unpleasant to deal with ( with the exception of kat. She was always helpful and nice. My unit was near the bay used to prep/receive trucks so I was often rudely asked to move vehicle even after I explained I would be 20 seconds . Also yelled at to keep off the grass that was brown and looked horrible. I didn’t come to my locker very often but when I did it was usually unpleasant and felt like I was a bother not a customer.
Kyle G | Overall ExperienceOverall the last few years dealing with this storage facility have been great, with the exception of rent increasing twice in six months, but that's a corporate issue. Facility and staff are top notch. 10/10 would return and recommend to others.
joe s | Overall ExperienceThere was red chalk?? all over our storage unit, even with most of our items wrapped some were damaged by it. No warning of gate locking and we're locked inside storage area and it took a long time to get someone who could get us out. The staff at the uhaul storage facility were fine though.
CATHERINE M | Overall ExperienceChristine and staff were and are excellant
Tim S | First ImpressionsMy unit got broken I to and was told they cut the fence and when I went there there wasn't even a fence at the back where my unit was. So the employee lied to me and claimed false actions. And there's not proper security and I did my own quick investigation of the place and learned more then the employees were willing to admit or even acknowledge. Missing thousands of dollars in equipment and tools. Not impressed one bit. And they kept increasing my rental rate randomly and without notice.
Garrett C | Overall ExperienceGreat customer service
RONALD C | Overall ExperienceVery happy with everything thank you
KATHLEEN C | First ImpressionsI could not get close to my unit most days with out having the staff move equipment first and several time after hours there was no one to do this. Also prices went up after 1st month with no notice. You key card post are also designed for low vehicles which also makes no sense since most people coming in are in trucks.
joe c | Overall ExperienceStaff are great. My trailer was broken into when on premises. Also had a whole trailer stolen from the same place. Been there for years and it's sad that outdoor storage is no longer available.
jake N | Overall ExperienceStaff very friendly and heipful
j r | Overall ExperienceThe staff was very helpful and friendly will be back for another storage unit soon when the work picks up again
C&R R | Overall ExperienceI had to look online to find it. As I had used this facility in the past. I had storage there for a Cpl years. I called as was in desperate need of Storage again and Kristina was able to set me up with the best she had for my needs right now! As I was enlightened to see she had a job promotion I congratulated her as I believe she was a very fitting candidate as she was always a very hard working individual when I was there in the past! She was very customer friendly and oriented! I have always recommended this location for storage or moving needs and have had friends use it! I find this to be a convenient location! Very happy there was something to help me out of the jam I am presently in right now anyway! Cheers to Towerline Team!
DAVE D | First ImpressionsThe storage area provided was too small for the size of our trailer. Was very difficult to park it in the space provided.
Louis M | Overall ExperienceThe staff at this location were extremely helpful and did a great job. Highly recommended.
LUISCARLOS D | Online Move InYour staff went above and beyond to assist in thawing my frozen padlock.
Andrew S | Overall ExperiencePaying for a drive up unit should mean you are able to drive up during business hours at your convenience. However, where my unit was located, Uhaul employees used as a “hub” to park and service their moving trucks. There was never a time that I arrived on site and didn’t find obstruction in front of my unit. There was also times I would be loading and unloading and asked to move to make way for their vehicles. If the layout of the business cannot be re-evaluated then the price for those units impacted should be adjusted for the inconvenience. Most of the employees were friendly however they could be more mindful of the requests they would make to customers, as I was always made to feel that I am the one inconveniencing them when that is not the case. Other customers do not have to deal with confrontation each time they access their units and that shouldn’t be the case for the rest of us on that end of the strip. Head office also dismissed this as “unfortunate” and couldn’t reach a resolution.
Myrna H | Overall ExperienceGreat friendly service
Darlene W | Overall ExperienceThe manager Kristina is great! So many horrible things happened during this move, and she just took it all in stride. All the while, making sure I was ok.
Suzy W | Overall ExperienceVery helpful and heartfelt service, much appreciated
ADITYA N | First ImpressionsVery friendly and professional staff!
Jorge R | Overall ExperienceKristina was extremely kind and helpful throughout my experience with UHaul.
eric c | Overall ExperienceI would give an Exellent overall with the staff and the helpful they provided.. but there is people that stores there stuff in the storage or they pass to one another the access card to do an inside job work.., can’t trust the people that rents inside the facility, somewhat sketchy people not the place ..
wesam ( | Overall ExperienceWe had a unit for a year, it was accessible year round. The staff was always patient and helpful, it was a positive experience and I would recommend the Towerline facility.
Jane W | Overall ExperienceWhen I was about to move stuff in my storage unit there was a lock on it and I couldn’t open it I had to call customer service and then wait till they sent someone out to open it .i wasn’t very happy
chris w | First ImpressionsThank the kind staff for helping and guiding me to access my storage.
Hye-jeong B | Online Move InI have not been to the storage facility yet but the staff was helpful to secure the reservation
Martin B | First ImpressionsAbsolutely horrible experience! Had my storage locker broken into and stuff stolen. I was lied to about this whole situation
bikramjit s | Overall ExperienceIf uhaul needs a model facility for showing other operators how it should be done this is that place. Thanks to the staff. Well done.
Kevin M | Overall ExperienceI liked the he facility very much, I had no issues of any sort and would recommend it to anyone
Joel E | Overall ExperienceIt was really a pleasure. I will definitely use this service again and also recommend. Very professional in every way.
Lori K | Overall ExperienceStaff was wonderful and would have liked to stay but I could not left those old heavy rusted doors.
JANET D | Overall ExperienceWasn't told ahead of time by any customer service personnel that I needed to have a "second person"'s contact info and address different from my destination's, in case anything happened to me. Could have really used that time back, waiting for others to get back to me through their own schedules. Other than that, please keep up the great work!
janicka g | First ImpressionsVery pleased was a client for almost 3 years. Staff was always polite and very helpful
phil c | Overall ExperienceThe website has too many shortcomings compounded with inflexibility. The staff were able to rectify two major issues and streamline the experience.
Kevin M | First ImpressionsThank you for you help when I really needed it, it made things go smoothly for my move . Thanks again
Donna-Marie A | Overall ExperienceStaff are fantastic, very helpful
VERONICA L | Overall ExperienceAwesome staff and the storage facility was great. Id definitely be a repeat customer if ever in need of the service again. ~ L. C.
LORI C | Overall ExperienceAll my stuff was destroyed by mouse.
SHREYAS N | Overall ExperienceThanks cat you have always been Pleasant helpful and very respectful thanks Mike Thompson.
Mike T | First ImpressionsThank you Cat and staff for your excellent service. We have one storage space remaining,so we will continue to see your staff from time to time. Cheers Peter and Jane
Jane W | Overall ExperienceThe only negative experience I had was when I moved out of the unit. The UHaul representative said she would check me out of of the unit shortly after I provided confirmation that I had moved out and was leaving the facility. I provided this confirmation, but she did not move me out of the unit. I had to call several days after the date of move out to get moved out of the unit.
andrew w | Overall ExperienceWe would have preferred to retain our storage but with the decision to no longer offer outdoor storage, we were forced to find other accommodations. We too wish we could have stayed.
deborah m | Overall ExperienceThe staff were amazing.Very helpful and Kind.
Melissa M | Overall ExperienceCat Ainsworth if worth her weight in gold. She and her staff are polite, pleasant and helpful. It is with true regret that I have left.
BRETT D | Overall ExperienceThe staff here went above and beyond. Great group of people.
Vanessa g | Overall ExperienceService was excellent, helped to correct charges that were giving on my one way rental from Toronto to London. Our 10x20x10 Storage unit was great size, clean, and ready to go for us to unload from our truck.
Micah T | First ImpressionsVery convenient and efficient once you secure a storage space. Great service!
Dzengo M | Overall ExperienceVery accommodating staff..
Johann T | First ImpressionsSuch a excellent service and staffs. All staffs were so professional and friendly. With nightmare and bad experience with previous place, Migson public storage, I’ll recommend this uhaul facility to everyone.
YOUNGI Y | First ImpressionsAlways pleased when dealing with this location thank you
Kristan G | Overall ExperienceYour company is crooked. Hidden fees and bs around every corner. This is the worst company I have ever dealt with. But ya your floors were clean and the lights worked. Congrats. You deserve to put your feet up after a job well done. You don't care about your customers, you just want to screw people for as much money as possible during an already stressful time. If I could give zero stars I would.
Matthew R | Overall ExperienceWould rent again.
renata s | Overall ExperienceStaff very helpful
Jamie B | Overall ExperienceFirst of all, I would like to thank for high quality services at U-Haul. I began my interacton with this company in Winnipeg when I rented trailer for moving from Manitoba to Ontario. Staff was polite and clarified all questions how to use equipment and special features of U-Haul services. So I was sure that during long trip I can phone and get the advices at any time if necessary. One of convenience thing was free month storage in London, Ontario in addittion to renting of trailer in Winnipeg, because I need to leave my stuff for minimum 5-7 days before move in. At U-Haul brench on 95 Towerline Pl, London Ontario I got a fast and understandable service: all paper work, time of vailable to storage. Moreover, I was offered convenience size of storage, so I made sure to fit in all my stuff. In one of the day my vehicle was broken and I couldn't start my engine, so I need to towing my car to auto centre. It happened when I loaded my stuff on the territory of U-Haul. The guys from U-haul helped me to find towing company and recommended me the nearest car centre to resolve my problem. It was important for me because I was at first time in London. In a nutshell, I got a great experience of using U-Haul service in Winnipeg and London and certainly I would like to recommend others to use U-Haul company for moving.
Yury K | Overall ExperienceUhaul employee, Kristina Northup, has been wonderful. Whether we called with questions, rented a truck, or dealt with my storage unit she has been informative, professional and very helpful.
Laura C | Overall ExperienceEverything was great, from the quote to the online check in to getting there and the lock inside ready for me... 10 out of 10
Harvey M | Online Move InCat was very proffesional and helpful. I highly recomend to deal with U haul storage
Abdelilah F | First ImpressionsGreat service, great staff very helpful
richardo o | Overall ExperienceReally good service
corey r | Overall ExperienceGreat Service.
ROBERT W | Overall Experienceyour storage was great but your truck rentals suck to expensive and gas milage is poor will never rent one again
Lloyd C | Overall ExperienceThe problem I have is when I get the call center they don’t check to make sure there is a truck at that location ended up costing me 300 instead of 89 last month when I wanted a pick up and dolly
Susan C | Overall ExperienceNeeded the facility immediately and everyone was friendly and accommodating. Would definitely recommend.
Elijah J | Overall ExperienceThis is the best facility. The manager and staff are very efficient and friendly.
JACQUELINE H | Overall ExperienceThere was one lady in the office with longer dark hair she was always right out nasty with me, always treated me like garbage! I paid late a lot! But who cares they always got more money from me!
Karen B | Overall ExperienceThank you
Naqueeb M | Overall ExperienceWell maintained and run, Staff is very friendly and helpful, had a unit at this facility for over 5 years, never had any problems or issues. I will definitely recommend this facility and staff
JIM M | Overall ExperienceWill continue to use any needed services for moving and storage as this is a great experience eith the best prices. Well managed and operated.
gregory p | Overall ExperienceWife did not feel safe going to storage by herself. Reason for leaving this facility. Staff were great and hours were excellent.
KEVIN H | Overall ExperienceGreat service
SCHNEIDER C | First ImpressionsGood
Rebekah S | Overall ExperienceRent was way too high and the only staff that helped was Cat. The unit themselves were also not in the greatest shape. The ceiling in our unit was peeling like crazy. The doors were crazy hard to open
Haley A | Overall ExperienceFriendly and efficient staff who exemplify service excellence. Thank you
John K | Overall ExperienceI moved because the cost has become prohibitive. $175 a month for a 10x10 is a rip off. That is $2000 a year. I would not recommend just based on the ridiculous fee.
MAREK G | Overall ExperienceGreat customer service.
Mark M | Overall ExperienceVery understanding and helpful staff!!
Elizabeth A | Overall ExperienceNever had a problem with the location, just with the call centre. In fact, the employees I dealt with at the Towerline location were very friendly and fixed the issue without hesitating.
Dean G | Overall ExperienceThe roof leaked causing my king size mattress to be ruined and unusable!
Brianna B | Overall ExperienceOverall good experience! NO complaints or issues. I would recommend this location
Shannen H | Overall ExperienceUnit was bit moldy upon initial entry and the door had a gap in it allowing moisture and snow in. Not sure how it could have been fixed. Rest of experience was above average. Thank you.
Laurielyn C | Overall ExperienceReceived calls to keep me fully informed what was happening with the ubox. They also contacted my movers to coordinate the pick up
David S | Overall ExperienceCould not have asked for better help
Tristen D | First ImpressionsPlace was very clean
TAMMI F | Overall ExperienceThank you for being nice to me and helped me out a lot! The staff are very friendly. Answered all my questions and concerns.
Domenico G | Overall ExperienceThe staff were nice and quite helpful, but the office always seemed under-staffed. The facilities are old and my door was very difficult to open. The walls on my first unit were not connected
Jeremy W | Overall ExperienceSuper nice guy, went above and beyond but was very easily distracted, doubling our time at the counter. Was talkative and personable to us but also to everyone else, causing mistakes at the computer.
Kendall S | ReservationMy only issue was getting a call Monday morning asking me where 6 blankets had gone. I originally had ordered 12 but changed to 6 at the time of pick up. Order still showed 12 blankets.
peter p | Overall ExperienceMy wood furniture suffered moisture dammage, a mouse got in and nested in a box. The long dark haired female employee was driving trucks really fast on the yard and almost hit our car, blamed us
Rebecca W | Overall ExperienceEvery time we went to access our unit, there was a car parked in front of it, which slowed us down. Apparently the managers car.
Tracy H | Overall ExperienceFast and clean service
HIEDI K | Reservationwas happy with using your storage !
william m | Overall ExperienceThe first unit I was given access to had a 4ft section of wall that was not attached to the ceiling. The next one wasn’t much better. The doors are hard to open. I won’t keep my stuff here long
Jeremy W | ReservationI had my possessions stored there for four years as I was relocating to another country. Cat and her staff were more than excellent accommodating my needs! I would give them more than 5 stars! Thanks
DORA S | Overall ExperienceThe staff very friendly and helpful
CHRIS B | Overall ExperienceI was suprised and amazed from the service I had with U hual, after I got rejected from the US border. They understand these situations and provide a storage room if needed. Thank you agian for all.
Ahmed A | Overall ExperienceContact information was asked to be changed multiple times and wasnt.
leanne s | Overall ExperienceThank you for your assistance, during our transition period.
tom c | Overall ExperienceStored household goods for approx 6 months. Entire unit was so filthy that I had to dispose of some items when taking them out. Staff response "traffic in and out causes that, it's normal" Never again
mark n | Overall ExperienceFriendly and courteous staff this place is highly recommended
Jeffery H | Overall ExperienceNever used storage unit before, so hard to rate. Staff were very helpful and well informed. Will see when rain and cold weather arrive if outdoor unit is still appropriate.
Ed K | Reservationaccess card does not work every time needs improve, needs improvement.
slavi g | Overall ExperienceThe staff very helpful when I had difficulty opening my lock. You should have lock cutters available.
DINO R | Overall ExperienceKat was fantastic, helpful and resourceful.
matthew c | Overall ExperienceI was a customer at this location for business and personal needs since 2000. My experience with the people running it has been very good, on many occasions going above and beyond my expectations.
DAVE P | Overall ExperienceCat was extremely helpful, and a real pleasure to work with.
Michel B | Overall Experience