Customer Reviews for U-Haul Moving & Storage at Welland Ave

Rating:

5.0

Being able to pay with tap would be a great convenience.

Rating:

5.0

If it ain’t broke, don’t fix it.

Rating:

5.0

Thank you for a speedy and seamless experience.

Rating:

5.0

Great staff, and Manager!

Rating:

5.0

After coming here for years, this Welland ave team is exceptional. They are very courteous and helpful. They provide speedy professional service.

Rating:

1.0

My rental was canceled without notice. I agree I was an hour late to pick up. Had I been contacted I would have confirmed my intentions to still rent this trailer. I was told I was 3 hours late, a lie. I was told I had been contacted, another lie. After calling around to other sites no trailers were availible. I was finally given a trailer meant for somebody else. I'm sure they will be going through my dame situation.

Rating:

3.0

I believe that uhaul should lower the prices especially the car trailer I rented was so expensive

Rating:

5.0

Very smooth drop off.

Rating:

5.0

Very helpful and thorough team!

Rating:

5.0

These guys are great. I have used them half a dozen times or more.

Rating:

3.0

Provide the pin required by law, to lock in the hitch. I had to drive without one ( the trailer needed one a lot bigger than a normal trailer would require), to a store and purchase for $20. Not a biggy as the staff were fantastic. Just a suggestion

Rating:

5.0

Welland ave uhual are very professional they speak clear and understand everything going they say. I was suppose to have a trailer rental at the on hartzell rd it's a new location but I could not understand the east Indian she had her headset in and on the phone trying to understand her English was impossible and rude as she talked to the person on the phone in her language. Glad welland ave was there again for me I will only rent at that location

Rating:

5.0

Honestly, this was my first experience with U-Haul. The lovely young lady who helped us and walked us through each step was amazing. Your staff are what make your business work. Thank you.

Rating:

5.0

Great customer service! Very busy location.

Rating:

5.0

You got it down.

Rating:

5.0

Staff is amazing! Keep up the good work 👍

Rating:

5.0

Give instructions on wheel lock. Also the trucks are parked waaaayyyyy too lose together.. I could just barely squeeze between them and get in

Rating:

5.0

n/a

Rating:

5.0

Have the employees come out to unhook trailer when you arrive instead of having to go in store to ask them to come out

Rating:

5.0

Not only was the equipment great, the staff are great too!

Rating:

5.0

Both the pickup and drop off guys were great. Everything was quick and efficient.

Rating:

5.0

Continue your friendly customer service.

Rating:

5.0

Don't change a thing. No need to fix what is not broken. Really nice bunch.

Rating:

5.0

I can't think of anything that I would improve at this location. The staff is friendly and extremely helpful and accommodating. The location always has the equipment, in good working order that I need... when I need it. This is the very best U-Haul location that I have ever dealt with in the 45 years that I've lived in Ontario.

Rating:

5.0

Very courteous staff

Rating:

5.0

Nothing - I've dealt with this location many times iver the years, and they've always been great :)

Rating:

5.0

Nothing

Rating:

5.0

The transaction went smoothly. Very pleased

Rating:

5.0

Nothing, the guy who helped me was great, he suggested I take a little bit bigger a vehicle to use and it was a better plan, I think everything wouldn’t have fit otherwise, so thanks so much

Rating:

5.0

Very good service

Rating:

5.0

Great customer service

Rating:

5.0

Sam and Justin were top notch. Would recommend 10x over. I couldn't thank them enough

Rating:

5.0

There was quite a bit of debris in the parking lot on the day that I was there but weather was definitely a factor.

Rating:

2.0

Truck is filthy and there's no wiper blades. It's pouring rain and very dangerous trying to drive it.

Rating:

5.0

Quick in and out. Friendly helpful staff

Rating:

2.0

Keep the queer mentality of your workers to themselves.

Rating:

5.0

Amazing customer service!

Rating:

2.0

I asked if the truck was cleared of snow and was told yes. The front windshield was full of ice and snow. I had to go back in an d ask for it to be cleared as there was no snow brush. When I got to my first stop I discovered that the rear of the truck was also covered with snow and ice .It was blocking the rear tail lights. I could have received a ticket. I would think that when you have pre booked a rental truck it would be cleaned and ready to go. I did mention it on my return and it went on deaf ears. I have rented from you on many occasions and had a trailer hitch installed by you. I will really have to think about dealing with your business again

Rating:

5.0

Awesome service as always

Rating:

5.0

Great service, as always

Rating:

5.0

Within 2 minutes I was out of the location. The person inspecting vehicle was helpful and friendly. It seemed like he knew (and were expert) what he was doing.

Rating:

4.0

The two customer service agents were exceptionally polite, courteous and friendly. They were excellent and gave the UHaul brand fantastic representation. Please acknowledge the two that were there the early morning of Friday, February 7th.

Rating:

5.0

Great friendly service

Rating:

4.0

I used it for a couple of hours. It would be good to have weekday half day fee

Rating:

5.0

Amazing customer service the best one in Canada.. I told them that I will rent more from them. Everyone on this location very helpful. Thanks 😊

Rating:

5.0

service writer explained everything was very courteous.

Rating:

5.0

The vehicle was fantastic and the service top notch!!

Rating:

5.0

One of the bests of the best service I ever experienced, GM Sam gose above and beyond...thank you very much.

Rating:

5.0

Great service,friendly staff.

Rating:

5.0

You could eliminate the none official U-Haul Drop Off in St Catharines located in an Avondale Store, the individual running this small drop off were trying to gauge us and charge for over 3000 km, where later I found out at this Welland St Location that you go and charge in miles. Terrible unsatisfactory service at the Avondale location, if we did not decide to come to Welland Ave drop off , I would have sued U-Haul and certainly made it to be known to others that one cannot trust the company. Please take away these peoples rights to operate under your banner and shut them down . My rating for this location avondale completely unsatisfactoryi felt unsafe and taken for a fool. There are enough locations in St Catharines even after the Avondale people get there operating licence revoked.. I would like to make sure no other individual goes through what I did. However the location we ended up dropping the truck was a five star service. I was very satisfied. And was concidered an actual U -Haul company and not an affiliate.

Rating:

5.0

Staff at this location are very friendly and helpful and take the time to explain everything perfectly.

Rating:

5.0

The Welland Ave. Self Storage location's staff was amazing! They helped make my truck & tow dolly returns quick, smooth and convenient. When I needed a little storage space, they were very helpful and able to facilitate my needs immediately. GREAT staff and service!

Rating:

4.0

Quick & efficient service, on both pick-up and return.

Rating:

5.0

All of these staff was extremely helpful and mad

Rating:

5.0

Nothing

Rating:

5.0

Inspite of the freezing temperatures, my experience in St. Catherines was encouraging and very accommodating. Jasmine was able to answer all of my questions and even offered information that was helpful to know. I also was encouraged about your Movinghelp choice. The movers were a little behind upon arrival, but they took care of my moving items very professionally and more than accommodating. Thank you UHAUL.

Rating:

5.0

The staff was very attentive to my needs and made recommendations when I was uncertain of my choices. This is what great customer service is about. Big up yourselves! Jamaican slang: You all should feel proud of yourselves.

Rating:

3.0

Your prices are way to high per km. I run a business and use your trucks often, but can't obtain a corporate account because you don't get the 30%.

Rating:

5.0

What we really liked was using U-Haul cartons. We used mainly small & medium. The unit is designed so that you Stack small, then medium then small in the first layer, then stack them almost to the ceiling so you maximize all the boxes from a 6X12 trailer plus you have room for a desk, chair & 2 end tables, 2.lamp tables & our ladder needed to stack boxes to the ceiling. You have organize your load to use both trailer & storage unit efficiently. Buy the right cartons to save money

Rating:

5.0

Thanks so much for the great service! Im thankful for your prices, I was able to move under $100

Rating:

5.0

The staff were fantastic; super helpful and professional. I will always go back to this location.

Rating:

5.0

Efficient, polite, and very helpful staff. Nothing to improve. I strongly recommend this location.

Rating:

5.0

Alleviated so much of my stress, and we’re so helpful and accommodating. I have moved quite a bit, and this was such a smooth and easy experience. Really appreciate the staff!

Rating:

4.0

Very handy location and very helpful and friendly staff gave us a positive experience.

Rating:

5.0

Staff was very helpful and assisted whenever necessary.

Rating:

5.0

Excellent UHaul location. The storage unit was clean and very well maintained. Sam the manager and her staff are excellent! Can't recommend this location enough. The best UHal location around. Thank you Sam and your staff for making our storage and UBox experience run smooth and you all were very helpful!

Rating:

5.0

The staff at the U-Haul location on Welland Avenue in St Catharines are amazing! They are very friendly and helpful. I have rented from this location several times this year and each time the customer service is exceptional! …this is why I keep renting from here without hesitation.

Rating:

5.0

My whole U-Haul experience was awesome!! Thank you so much.

Rating:

4.0

your new phone service and assistance is amazing. very friendly and going out of their way to help and solve problems. a much appreciated change!

Rating:

5.0

Very friendly and helpful staff. Truck and storage unit very clean.

Rating:

5.0

Very helpful staff. Had lots of questions which they answered.

Rating:

5.0

I was surprised that my next month rental was not automatically taken, which I had understood would happen. I incurred a penalty charge which was immediately taken care of. this was the only low point for this rental.

Rating:

4.0

Storage unit had no lighting , difficult to see in the evening. I work all day , could not be there before 1730

Rating:

5.0

Great service and very good and polite staff. Highly recommended!

Rating:

5.0

Showed gentleman 2 small leak spots .seemed quit concerned I had no looses do too moisture. All good thanks for everything

Rating:

5.0

Staff was friendly, helpful and great.

Rating:

5.0

Great staff! They were helpful and kind, they were able to simplify the information I needed to know.

Rating:

5.0

Staff is really great! Thanks so much.

Rating:

3.0

We had a storage unit for almost 10 years and never opened it. I will say that the amount of damage both from water and from vermin was minimal - we were very impressed. My issue was with one of the employees, I'm not sure if she was the manager but in my 4 dealings with her each was disappointing and her level of professionalism was poor. On one occasion she stood with her back to me for almost 5 minutes, and after several attempts to get her attention she said "I see you, I'm busy putting on a band-aid". She could have led with that rather than making me wait. Another time she was on her phone texting, possibly for business and ignored me and I had to wait until someone else came in the shop to serve me. Another time she was eating and ignored me and I had to wait for the next attendant to serve me. The final time, she was busy talking with another employee about personal matters and I had to wait until another employee (he was very helpful and professional) to come into the shop to help me. Again, if she was busy, a simple "i'm on my break - so and so will be right with you" would have sufficed. It just seems like customers are inconveniencing her. After spending probably 15,000 over the years for storage fees, a bit of customer service shouldn't be too much to ask for should it?

Rating:

4.0

Great customer service - clear information

Rating:

5.0

Jasmine, Nathan & Tyler all deserve a paid tropical vacation with spending money and the location manager as well.

Rating:

4.0

U haul is a good service. I would add more space to each unit and charge accordingly.

Rating:

5.0

Had things in the unit for years and I only found 4 mouse poops. I was expecting to have to throw away much of my things I was pleasantly surprised

Rating:

5.0

Thanks for your patience.

Rating:

3.0

I paid for storage till next month. I didn't noticed you about moving. I might use it.

Rating:

5.0

Fantastic facility and great customer service. I would rent storage from U Haul again for sure

Rating:

5.0

Heveryone there was super nice and made a stressful day seamless

Rating:

3.0

Way to expensive

Rating:

3.0

I am giving average because uhaul inconvenienced me. I have to go back & transfer my staff into the small unit after calling for so many days & was promised the right size yet it wasn't available

Rating:

4.0

Always friendly service here. Slow at times, but it is busy and it is a rental place so lots of paperwork. Overall a good experience

Rating:

3.0

I could not open the door to my unit as i am a disabled senior. I went back into the store to get help. He came out, struggled to get the door open, and even to close it. He even mentioned about the door being stiff. No offer was made to oil it . When I came back later, my husky friend had trouble opening and closing the door. I was upset because I had asked them to call me when another locker opened. After waiting a month, I called myself and they said they had ONE left. I hurried in to hear another person renting a l9cker. People see old people and just ignore them, I always had good service 0reviously, maybe he didn't care as it was a cold windy day. Thanks for your time. Janice Sanvido

Rating:

5.0

Thank you for many years of storage

Rating:

5.0

Really please with the service Tks

Rating:

5.0

Very friendly and professional staff. Clean and very well maintained facility

Rating:

5.0

Perfect

Rating:

4.0

My experience was good whenever dealing with staff in person, they were helpful and competent. My main disappointment is that I could never get through to the office by phone (over 10 attempted calls at different times over a week). As a result I have an outstanding accounting issue that hasn't been addressed.

Rating:

5.0

Very friendly staff. Good value. Will use again

Rating:

1.0

I had no problem at all with the staff, they went above and beyond for me!!! Especially Sam the manager. However I will be lodging a full complaint about the two units that I rented!! The one unit which I kept all my furniture in my couch there was a piece about 2 inches long eaten by mice this couch I only purchased three months before I put in storage. The other unit was totally infested with mice and there was a leak in the right corner at the top all the way along the unit all the boxes were soaked and moldy all my clothes were damaged my vases were damaged and the mice had eaten through everything. There was absolutely no perishable goods in that unit there was no reason for mice to be in there!!!I am very disappointed with that I lost a lot of property that meant things to me and because of that storage unit I no longer have them.

Rating:

5.0

Customer Service was amazing. Staff was knowledgeable, professional and speedy.

Rating:

5.0

I love uhaul use you guys for years wouldn't go anywhere else

Rating:

5.0

Absolutely the best company I've dealt with this year, actually best company I've ever dealt with. Sam came through for my family big time in our time of need. I recommend her for any of your moving or storage needs. I definitely am I repeat customer. Thanks a million Sam, you are a stand out in our families eyes

Rating:

5.0

The staff went above and beyond to help me and dispose of some of my items. They were courteous and friendly each and every interaction was a pleasure!

Rating:

4.0

Service is great. But I think that they should prorate as well. I only had my things in for a month and a half but I had to pay another full month so I lost out on $53 because they do monthly. Sometimes people find places to live before the end of the second month. I really recommend prorating for this reason.

Rating:

4.0

Had some minor issues with the latch on the storage unit and the truck was not where I was told it would be but overall great experience because the staff are EXTREMELY helpful and nice!

Rating:

5.0

Staff in particular were excellent!. Friendly and very helpful!

Rating:

5.0

Can't remember her name (Sam?) Absolutely fantastic service each time we were in.

Rating:

5.0

The Lady who dealt with me at the Welland location was Awesome - Very Friendly and Professional. The Gentleman, located in Hamilton, who took my call and set everything up was Great!

Rating:

5.0

Changed size of unit with no issue.

Rating:

1.0

Due to a snow storm we couldn’t get to move and was charged a month rent for 2 days not good business

Rating:

4.0

Easy transaction in changes to storage needs.

Rating:

2.0

no good

Rating:

5.0

Awesome team you have at UHAUL. Very professional, prompt and knowledgeable. 2x thumbs up. Keep up the great service.

Rating:

4.0

The staff was very helpful and friendly. I would recommend to anyone.

Rating:

1.0

Storage latch was broken. They did nothing about it. I paid a bill on July 31st of 200$ and moved my stuff out august 6th and they wouldn't reimburse me anything. Will never use this place again Awful

Rating:

3.0

Not a pleasant customer service but in the end the rep that I ended up talking to went above and beyond.

Rating:

5.0

Very pleased.

Rating:

4.0

Thank You...

Rating:

4.0

More staff needed, long wait to pick up & return. Otherwise it's good.