Customer Reviews for U-Haul Moving & Storage at West Craig Rd

11,370 reviews

160 W Craig Rd   North Las Vegas, NV 89032
(Commerce St)

(702) 642-0319

View Facility Map

Office Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(702) 642-0319

160 W Craig Rd
North Las Vegas, NV 89032
(Commerce St)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Angela was great as always!

LaVisa M  |  Overall Experience 
Rating:
5.0

Great customer service. We had questions,, they were very helpful

Samuel B 
Rating:
5.0

Customer did not leave a comment.

DANIEL R 
Rating:
5.0

Customer did not leave a comment.

SARIAH P 
Rating:
2.0

50 miles out of town and we discovered the air conditioner didn't work! How many times have they rented this truck with the air conditioner not working? They should give me a refund!

ROBERT M 
Rating:
5.0

Customer did not leave a comment.

GAROLD E 
Rating:
5.0

Customer did not leave a comment.

Harmony N 
Rating:
5.0

The location was amazing. And fully stocked with lots of U-Hauls. The staff was friendly, especially the staff member that assisted me out side to find the U-Haul.

Leighann D 
Rating:
3.0

U-Haul did not communicate the correct information to the third party moving help, when the guys finally arrived at the correct location they were told they were not aware of the move out and the movers had to wait for staff to bring the box down. This was a huge inconvenience and caused over an hour delay on my end and pushed back other clients the movers had that day

Cecilia P 
Rating:
5.0

Customer did not leave a comment.

Carl M 
Rating:
5.0

Staff was very professional and polite.i had a favorable experience while moving.thanx...

JOSEPH C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FELICIA L 
Rating:
4.0

I probably would've stayed longer but I went in to complain about almost a 20.00 dollar price increace and they asked me if I would stay if they left the price the same for 6 months and i said yes but hen I came in the next month the price had gone up and they didn't want to honor the quoted price so I moved out.

JESSIE L  |  Overall Experience 
Rating:
5.0

The customer contacts were pleasant and helpful and so were the text messages. No issues during the process.

John A 
Rating:
5.0

Thank you so much for helping us get home!

TONI S 
Rating:
5.0

Customer did not leave a comment.

BLAIZE B 
Rating:
5.0

Faster check ins.

ROBERT T 
Rating:
5.0

I was never actually at the store, didn’t need to, just ordered containers to the house. Everything went according to schedule, appreciate all the great communication on each end.

terry a 
Rating:
5.0

Y’all are great.

Nathan R 
Rating:
5.0

Customer did not leave a comment.

WHITFIELD E  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Billy D 
Rating:
5.0

Customer did not leave a comment.

DANIEL D 
Rating:
3.0

I get there and they didn’t have a truck available for me. They failed to call me before my appointment. Very disappointed

MARK Z 
Rating:
3.0

Customer did not leave a comment.

Michael T  |  Overall Experience 
Rating:
5.0

I made a reservation for a one-way truck and U-Haul changed the pick-up location on me twice before I went to pick it up at a location that was clear on the other side of Las Vegas, requiring me to take a Uber ride that cost me more money and time. The truck had bad brakes and the steering was loose. The brakes need to be looked at immediately or someone is going to rear end someone if they don't know the brakes are weak. Also, one or more of the wheels need balancing...lots of bouncing due to off balance wheels.

Leeton L 
Rating:
5.0

Customer did not leave a comment.

AURORA A 
Rating:
5.0

Check it out the equipment before renting

OSCAR E 
Rating:
4.0

Customer did not leave a comment.

Mark L 
Rating:
5.0

Thanks for everything.

JOSEPH C  |  First Impressions 
Rating:
5.0

The car trailer was dirty but didn't effect my experience just appearance. I felt I was over charged becuase I missed my 4:30 deadline but had the trailer returned at open the next day.

MARTIN O 
Rating:
5.0

Customer did not leave a comment.

MARCOS M 
Rating:
5.0

Great location! Super clean and well lit. Will definitely rent again here in the future .

JODANNE P  |  Overall Experience 
Rating:
5.0

Everything was just as requested. Super sales people

JOHN M 
Rating:
5.0

Pricing a little high. 45.00 for 6 hours local move???

ERNIE M 
Rating:
5.0

They have excellent service, very friendly, I liked it a lot

FERNANDO S 
Rating:
4.0

The staff was excellent but your system needs improvement. Your east bay team doesn’t talk to your peninsula team creating confusion with the staff and customers. I was transferred six times before my issue was resolved since each district in independent from each other. The women driver that picked up the box was wonderful, friendly and professional. I believe her name was Mareta. I would recommend a closer inspection in your system since there was a communication breakdown since a phone person placed the wrong comments in your system creating more confusion.

Daniel M 
Rating:
4.0

Customer did not leave a comment.

KAMAU M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shawn S 
Rating:
5.0

Thanks for all Guys !

Rubi C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Denise G 
Rating:
5.0

Customer did not leave a comment.

VICTORIA A 
Rating:
5.0

Friendly staff and excellent service!

HERBERT J 
Rating:
5.0

Customer did not leave a comment.

Steven F  |  Overall Experience 
Rating:
5.0

All of my experiences with the U-Haul staff at the Craig Rd branch were fantastic, they are a really wonderful team! Both in person and over the phone, the couples of times I had to get in touch about issues, they resolved things immediately and were very friendly.

caroline v  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

EDMOND F 
Rating:
5.0

I love this U-Haul location everyone is so nice... The units are very clean My overall experience was wonderful it's 10 out of 10 recommend....

KENNIKA D 
Rating:
5.0

It was very great service

Lisa D 
Rating:
5.0

Customer did not leave a comment.

Aprillynn L 
Rating:
5.0

Quick and easy process service was great 👍

ELAINE H 
Rating:
5.0

Nothing always polite, very professional, great attitudes, willing to help at all means. Love this location.

TIFFNEY R 
Rating:
4.0

The Air Conditioning in the truck didn't work. Otherwise, overall great experience.

Steven F 
Rating:
3.0

Was just charged and told where my truck was and to pull up and they would have my covers to load. They were just sitting in the driveway for me to pick up and load. No walk around or any info on the vehicle.

MARK L 
Rating:
5.0

Customer did not leave a comment.

Robert H 
Rating:
5.0

Customer did not leave a comment.

ANGELA R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Diane S 
Rating:
5.0

Customer did not leave a comment.

WANDA L 
Rating:
5.0

Customer did not leave a comment.

ALENA L 
Rating:
5.0

The customer service reps are always nice and explains everything to you if you need an help.

JANIC H 
Rating:
5.0

Customer did not leave a comment.

David P 
Rating:
1.0

Trailer was in horrible condition, hole clear through the side with tape over it, some of the interior tie down rails missing and damaged and the signal, brake and tail lights did not work leading to being stopped by the Utah Highway Patrol. Terrible experience and this trailer should be taken out of service.

DONALD A 
Rating:
5.0

Customer did not leave a comment.

ANGELA B 
Rating:
5.0

Customer did not leave a comment.

Fatima V 
Rating:
5.0

I’ve been renting from you guys never will change. I am pretty satisfied.

PAUL P 
Rating:
5.0

I've been doing business with this facility for almost 4 years, the service is excellent.

Monica P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Abigayle D  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

LORRI E 
Rating:
4.0

Customer did not leave a comment.

DOMINIC N 
Rating:
5.0

Customer did not leave a comment.

GINGER B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID E 
Rating:
5.0

It was the best experience I have had it was quick and customer service was excellent. Thank you , will be using this location from now on.

JOSE J 
Rating:
5.0

Customer did not leave a comment.

GREGORY W 
Rating:
3.0

This comment is in reference to the two ladies that picked up and delivered the containers at our Billings MT location. They were friendly, helpful, prompt, and very professional. I forgot to get their names, so I hope somehow this "Thank You" and positive comment gets credited to them. Regan Milburn, General Manager, with Econo Print & Smith Printing Billings, MT.

jason m 
Rating:
5.0

Customer did not leave a comment.

ANGELA B 
Rating:
5.0

Customer did not leave a comment.

KEONTE S 
Rating:
5.0

Angela and the crew at her U-Haul location is the most professional and always accommodating. I always look forward with a smile to doing business with them. I pass up other locations that are closer to my residence because I prefer going the extra mile(s) to that location to do business. I'm so appreciative of to have discovered that location.

RACHEL C 
Rating:
5.0

The staff was very knowledgeable and professional. 10 ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐

Terrance B  |  First Impressions 
Rating:
5.0

Continue to give excellent customer service. Your staff was professional and courteous and your equipment was in excellent condition.

GORDON H 
Rating:
5.0

Customer did not leave a comment.

Hazel A  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHELIA C 
Rating:
5.0

Customer did not leave a comment.

KENNETH H 
Rating:
5.0

Customer did not leave a comment.

ALBERT D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chavis S 
Rating:
5.0

Customer did not leave a comment.

Salena C 
Rating:
5.0

Customer did not leave a comment.

CHANEL K 
Rating:
4.0

The service was ok but that $15 charge to clean a trailer yall know you aren’t gunna clean is some bs

WILLIAM S 
Rating:
5.0

The staff was very friendly

micheal h  |  First Impressions 
Rating:
5.0

Angela and entire staff was wonderful and made us feel like family.

Gerald F 
Rating:
2.0

Calipers kept locking. Damaged the furnature I was transporting, and I had to end the rental early.

Joshua H 
Rating:
5.0

Customer did not leave a comment.

Gwendolyn D  |  First Impressions 
Rating:
5.0

Uhaul was over $1000 cheaper than Pods and a much better value. Great customer service and communication through out the entire moving process. The drivers/forklift operators were highly skilled and arrived early for the drop-off and pick up at both delivery locations. We received our containers a week and a half earlier than originally anticipated and were so grateful for that! Overall we are very happy with the experience and will be recommending Uhaul Boxes to all our friends and family.

Charles W 
Rating:
5.0

Customer did not leave a comment.

ALBERT D 
Rating:
5.0

The service given to me when I was checking in was excellent. The wonderful woman that helped me get my vehicle, was very efficient. My movers informed me that there was broken glass in the back of the vehicle. And when I return with the vehicle, the check in was very speedy and efficient. I have used this location for several years.And as long as a have the type of people of this caliper, I will always use this location.

SHAWN P 
Rating:
5.0

Customer did not leave a comment.

DONTE J 
Rating:
5.0

Kaitlyn was great

OPHELIA R 
Rating:
5.0

Great service at this location. Staff was easy to work with. They got my ubox on a trailer and ready for pickup the next day. They were quick to help get the trailer hooked up and secured and I was on my way.

EVAN J 
Rating:
5.0

Keep doing what you all are doing over there.

MCKEITHAN S 
Rating:
5.0

Customer did not leave a comment.

MARIO P 
Rating:
4.0

Have later model trucks. Especially for longer drives. At least Bluetooth technology, so 2016 or later

CARLOS R 
Rating:
5.0

Angela was very helpful, professional and friendly. Facility was clean and the entire staff makes you feel welcomed. Highly recommended to family and friends.

GERALD F  |  First Impressions 
Rating:
5.0

The young lady that helped me out and explained everything to me was very thorough and very polite. I truly appreciate that, and one of your workers outside young man. He was very kind as well showing me which way the storage was..

Jacqueline L  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

william f  |  Overall Experience 
Rating:
2.0

Your 24/7 app system is slow and prone to outages. The app is badly designed in how, if it gets stuck in an action, the whole process needs to be begun again. That's incredibly annoying when taking photos of the equipment for instance and you learn the app doesn't save as you go so when it inevitably falters, you have to start the whole photo process again. The drivers side of the vehicle was covered in some sort of black, tacky, substance as the rubber around the windshield had come away and this was an attempt to stick it back on again. Didn't work. The long rubber piece flies off at one end two mins in the trip and starts banging on the window, the roof, and the side of the door. Why not just get the windshield replaced properly? Can't be that expensive when compared to how much money this vehicle will make you over the next 5-10 years. Staff inside are very helpful and friendly, they are really the only plus for this location. Whatever you're paying them, you should pay them more.

Nicholas G 
Rating:
4.0

Apparently someone rented the vehicle that smoked tobacco products. I received a headache because I am allergic to tobacco smoke.

STANLEY W 
Rating:
5.0

Customer did not leave a comment.

JERRY C 
Rating:
4.0

Customer did not leave a comment.

JAMES D 
Rating:
5.0

Customer did not leave a comment.

ANGELA M 
Rating:
5.0

Customer did not leave a comment.

SANDRA H 
Rating:
5.0

Nothing to improve. Staff was friendly and very helpful

CATHERINE A 
Rating:
4.0

Customer did not leave a comment.

AIDA D 
Rating:
5.0

Customer did not leave a comment.

MARIA J 
Rating:
5.0

Customer did not leave a comment.

Aminah Y  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID W 
Rating:
5.0

Customer did not leave a comment.

Adrienne B 
Rating:
5.0

Keep up the good work. Friendly staff make the process easy.

SEAN D 
Rating:
3.0

Rented a truck on the app after hours to pickup a couch. I brought the truck back earlier than I set for, drove less miles and made sure to follow the procedures on the app. Because of the service in the area I was not able to upload the speedometer so I skipped it and completed the drop off. Two days later I get charged double than what was estimated for the rental, I look into it and the app still says I have the truck and that my return time was extended. I called customer service and when I got in contact with the manager they said they couldn't find the keys. I don't understand how you couldn't find the keys when I followed the steps and did what I needed to do and put them in the lock box as required. I told the manager where they were and they found them and apologized and refunded me the difference. They were kind in resolving the issue but I feel like this should not have happened because I did what was required for returning the vehicle.

Ethan S 
Rating:
5.0

Gas readings were off I tried to adjust when I got in but still made me add more than I started with and sometimes I get charged for gas when it’s the same level as when I took it besides that always perfect

COREY J 
Rating:
4.0

Customer did not leave a comment.

MIRNA A 
Rating:
4.0

Customer did not leave a comment.

LA T 
Rating:
5.0

Entire staff was helpful and professional!

JAMIE B 
Rating:
5.0

I was told I could find the rental truck in space "oo", but t I did not see any letters painted on the pavement. So I looked at the truck number and the number on the truck key ring

CARL P 
Rating:
5.0

Customer did not leave a comment.

Jamila K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Felicia B  |  Overall Experience 
Rating:
3.0

This place gave a busted ass trailer to move my vehicle from one state to another, all this while I told the attendant of the condition of the tires before I drove off, while traveling a tired blew up between the state lines of Nevada/Utah and it took almost 3 hours for assistance to respond, all this while having my family being exposed to the elements, without food nor water waiting for the response of a mechanic to change the tire, this event hazardously exposed my family to being injured as pieces of the tire flew all over the highway and directly into the vehicle my family was traveling on! Completely unacceptable and belligerent negligence of equipment being issued out for rental!

ERICK R 
Rating:
5.0

Customer did not leave a comment.

Danny P 
Rating:
3.0

Customer did not leave a comment.

IVANA J 
Rating:
5.0

Customer did not leave a comment.

citali a  |  First Impressions 
Rating:
5.0

Great staff

MARQUEZ E  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ARTHUR J 
Rating:
5.0

So friendly, accommodating and easy to deal with. Answered all of my questions. Pleasant and professional.

JODANNE P  |  First Impressions 
Rating:
5.0

I would like to acknowledge..Ms. Angela...Stephen..and Caitlyn for there professional....above and beyond great customer service. They are truly an asset to the company. Thank you again...Happy New Year and stay safe

Neva B  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Pierre W  |  Overall Experience 
Rating:
3.0

The Manager Angela is the best and she’s very well over the top and has good empathy I felt that strongly with her.. but as far as in the storage being secured someone tried to drill off my lock and there are no cameras where the storages are. So them area need to be secured. The workers was friendly as well but again Angela is the Goat !! She is the best !!!

Robin A  |  Overall Experience 
Rating:
5.0

Thank you! Glad I received the storage deal.

ANZETTA M  |  First Impressions 
Rating:
5.0

The facility was conveniently located, clean, secure and safe. The employees are friendly yet professional. I would definitely store here again.

TAMARA D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Larry V  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAKE Y  |  Overall Experience 
Rating:
5.0

Overall it was very much ok

LASCELLE L  |  Overall Experience 
Rating:
5.0

The facility is always clean and well lit. The staff was courteous, helpful, and knowledgeable.

MINA M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Candace W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DIANA M  |  Overall Experience 
Rating:
4.0

Not moved in yet.

Leon B  |  First Impressions 
Rating:
5.0

Angela and her staff are exceptionally, well beyond professional and attentive to customer needs.

RACHEL C  |  Overall Experience 
Rating:
5.0

The staff member that helped me was professional, knowledgeable, and great attitude

MINA M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

john m  |  Overall Experience 
Rating:
5.0

This location was very well kept up and easy to navigate through the levels. It was clean and enough carts for several occupants. The staff was AMAZING! They were friendly, polite and very professional. This store is highly recommended for great service and safety.

MARINEAN C  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tara C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY P  |  Overall Experience 
Rating:
3.0

Someone had roaches so some was running down the hallway and into other storage units

Raynetta T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Measuree M  |  First Impressions 
Rating:
5.0

Ms. Angela was amazing explained everything clearly . She’s was very professional. I will recommend this U-Haul to my friends and family.

ranise r  |  First Impressions 
Rating:
5.0

Everyone was professional and easy to talk to.

Larry V  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Larry V  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Myeisha J  |  Overall Experience 
Rating:
5.0

Angela and her coworker were Awesome!!!!!! They helped me and explained everything to me. Great attitude and very professional!!!!

LaVisa M  |  First Impressions 
Rating:
5.0

I usually use Extra Storage but now will use Uhaul. Storage alarms and plenty of carts to move your stuff....great place!!!

paula e  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jalana H  |  First Impressions 
Rating:
5.0

All the employees were extremely helpful and knowledgeable!

Jeff A  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

carolyn w  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Matthew S  |  Overall Experience 
Rating:
1.0

On several occasions, the bathroom did not flush when it was reported. All they did was flush it one time it was still broken and it flooded again. It smelled they allow the homeless to come in and use that bathroom. There was garbage all over the place in there it was filthy and so was the whole unit. I honestly can’t tell you anything good about the place. It’s horrible. They allow the staff to break the rules, they let people in the unit that’s not even on the lease. I can’t tell you anything good about it. Very, very unprofessional

Cindy B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Katrina T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marcus M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Travion B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

La D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Manuela T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hugh G  |  First Impressions 
Rating:
4.0

The staff was very helpful and friendly

Clarinda S  |  Overall Experience 
Rating:
5.0

Friendly kind & knowledgeable employees! Thank you!

Sandra P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Myeisha J  |  First Impressions 
Rating:
4.0

Couldn't access the big sliding door to unload after 7pm but we made it work with the side door. When we went back to open our storage unit, there was a lock on it and the staff was unwilling to cut that lock off and said it was our own problem.

Maria W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kristopher W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marcus D  |  Overall Experience 
Rating:
5.0

Very helpful and patient excellent

Victor M  |  First Impressions 
Rating:
5.0

Ms.Angela is the best

James S  |  First Impressions 
Rating:
5.0

Angela’s staff is wonderful

Daija A  |  First Impressions 
Rating:
5.0

Very clean environment, great staff, great air flow. Keep up the great work.

Davion S  |  Overall Experience 
Rating:
4.0

Only issue is when you call it’s a horribly long hold- So not enough staff on duty at same time in your facilities. Otherwise great individual care with each customer.

Sandra P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

THERESA E  |  Overall Experience 
Rating:
5.0

I appreciate everything you all were very helpful thank

CALVIN H  |  First Impressions 
Rating:
3.0

I asked the manager why my Storage fees were going up she said it was a corporate decision and she could not offer a discount for customers who have stored items in the facility for a long-term. I told her l felt this was a lack of customer service and definitely not good for the retention of customers. I will make other arrangements for storage.

DENELL T  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Veronica G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ELENA C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CRISTOFEL E  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chanell W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vadim N  |  Overall Experience 
Rating:
5.0

Angela Crocker runs a nice shop. Everyone, form the girls at counter to the guys in the check in, gave excellent customer service. My bad for not getting names to properly acknowledge them.

TAMARA D  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kirsten N  |  Overall Experience 
Rating:
5.0

Very understanding staff with a lot of patience

Helenia S  |  Overall Experience 
Rating:
5.0

Keep up the good work 👍

MABEL A  |  First Impressions 
Rating:
5.0

Staff made the whole process easy and convenient

Essence J  |  First Impressions 
Rating:
2.0

Their were 2 locks inside the storage unit that weren't mine and stated they didn't know why they were in their it didn't belong to me.

Regina M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David M  |  Overall Experience 
Rating:
5.0

I had an excellent experience. Even when something unexpected happened management was on top of it.

Ari P  |  Overall Experience 
Rating:
5.0

Young Lady that checked me in went beyond my expectations...she was very professional and personable. Made sure that I understood each detail. Took her time to give direction to units... how to enter building during and after hours. Such sweet personality that you don't find any more in customer service.

LARRY W  |  First Impressions 
Rating:
5.0

They were ALWAYS very helpful and polite. I have used this location a few times and they even installed the tow package on my vehicle. BEST UHUAL location EVER!!

ALEXANDRA C  |  Overall Experience 
Rating:
5.0

Excellent storage facility. Well managed and maintained. Manager and staff went beyond regular duties to assist Myself and daughter with moving and packing household goods. I chose to rent U-boxes for shipping my goods. Angela, manager, is outstanding. Because of our time contraints, Angela made contact with her accessible after ger normal work hours. She had the pods delivered onsite the next day once we confirmed our order. She checked routinely to see if we needed anything to help keep packing process Moving forward without disruption. From beginning to the end, Angela and her amazing staff provided Excellent, quality service with storage, U-box packing, moving full u-boxes, and arranging shipping. Definitely satisfied customers. I highly recommend Angela for "Manager of the Year" and her staff as "Employees of the Quarter". Simply Outstanding!!! I wou

Florence R  |  Overall Experience 
Rating:
5.0

The Staff was great from check out to check in.

Jennifer H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steven T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TYSON S  |  Overall Experience 
Rating:
5.0

Ms Crocker is a very talented individual she performed her job very diligently and professional

Arturo M  |  Overall Experience 
Rating:
5.0

I would definitely recommend and use again when needed

LINNETTE W  |  Overall Experience 
Rating:
5.0

Thank you Charles for all of your assistance and time during my exit processing

Terry H  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

GEORGE S  |  Overall Experience 
Rating:
5.0

Angela and her team were awesome. The storage building was always clean and well maintained. When it came to equipment rentals and turn in the guys were always on the ball. Quick and easy Thank you Angela and your team for a great experience

Robin D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VICENTE C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Keron D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tamesha S  |  First Impressions 
Rating:
5.0

I really loved the use of the facility. I needed something closer, bigger, and cheaper monthly. I do love the alarm on each unit and the use of the many carts available to help move in and out. Everything was nice and clean.

Keshia S  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Nikia J  |  Overall Experience 
Rating:
5.0

I had so many issues! I believe it was Matthew that helped me fix everything! Between him and the ladies cleaning inside the building I felt really taken care of

Jacquelyn S  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Reggie D  |  Overall Experience 
Rating:
5.0

Great staff and facility!

Kristen G  |  Overall Experience 
Rating:
5.0

Angela's team members are knowledgeable, considerate, and very helpful.

Keith F  |  First Impressions 
Rating:
5.0

The website was easy to navigate, which made checking in easy. I only got this storage because I needed to return the trailer. Pricing is higher than some other store facilities with bigger units.

Keshia S  |  Online Move In 
Rating:
5.0

I have no surprise I will recommend thaul rental in her storage so anyway, I guess I need the staff are awesome and clean

aretha n  |  First Impressions 
Rating:
5.0

The manager was super nice highly recommend this place ..

anthony e  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHANETTE J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jabarie S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Latonya D  |  Overall Experience 
Rating:
4.0

First month free is a good feature to get me to use the storage and see how clean and nice the facility is and that I will use it in the future if need be

Reggie D  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Joe N  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Teresa R  |  Overall Experience 
Rating:
5.0

No complaints at all. Any issues were taken care of. Staff is amazing. Place is very secured and clean. I love doing business with uhaul!

Juliee L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Montrell M  |  Overall Experience 
Rating:
5.0

Great Service

Terry A  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MICHELLE J  |  Overall Experience 
Rating:
5.0

Thank you all amazing team

Yvonne S  |  Overall Experience 
Rating:
5.0

Staff was very professional. I would use this location again , if I very needed . Thank you for your services.

zelda e  |  Overall Experience 
Rating:
4.0

Whether it was a call or in person, every staff member I encountered was pleasant and courteous.

Pamela M  |  Overall Experience 
Rating:
5.0

Thanks, Rep went above and beyond

Rhonda G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Teresa R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Teneusia H  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Victoria R  |  Overall Experience 
Rating:
5.0

No issues what so ever for the year we had the storage. Always Very clean and convenient.

GALVESTER B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kenya R  |  First Impressions 
Rating:
5.0

Great location and very well kept and maintained. Entire staff was friendly and helpful all the time.

Gerald F  |  Overall Experience 
Rating:
1.0

They don’t relate to the customers. The manager and the staff lied and they don’t honor their contracts nor do they give you all the information before moving out.

Shauntovia H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Beverly W  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ronnall P  |  First Impressions 
Rating:
5.0

This is by far the best U-Haul facility I have used. Everything from the check in, check out to the convenience of the pad lock. Little things leave big impressions.

CHARLES A  |  Overall Experience 
Rating:
5.0

Thanks for the service.

Maurice L  |  Overall Experience 
Rating:
5.0

Thank you for all your help

Kimberly R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian W  |  Overall Experience 
Rating:
5.0

🤩

JERRI M  |  First Impressions 
Rating:
5.0

Very nice person And helpful

GABRIEL A  |  First Impressions 
Rating:
5.0

The staff always helpful. The facilities were always well maintained and we felt safe no matter when we stopped by. Thank you. We will keep you in mind if we need storage again in the future.

Barbara P  |  Overall Experience 
Rating:
5.0

The entire Staff; Christiana, Scarlett, John, Charles, and all we encountered, were friendly and professional! I was impressed by the helpful and warm reception from the Staff. This UHaul is highly recommended!

Charles H  |  Overall Experience 
Rating:
5.0

Everyone was so kind and helpful, making this moving experience extremely comfortable and stress-free. Thank you!

ALEXANDRA C  |  First Impressions 
Rating:
5.0

It was the african american gentleman who help me. Help me with my storage unit. He help me fix the problem.

VALERIE L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROSALYNN P  |  Overall Experience 
Rating:
5.0

Staff were very friendly and helpful.

Patricia L  |  Online Move In 
Rating:
5.0

ThanKx UHaul

DEVONE S  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JANICE B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

robert b  |  Overall Experience 
Rating:
5.0

Would like the prices to be lower. But overall a very clean facility.

may s  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eddie M  |  Overall Experience 
Rating:
5.0

None at this time

ARETHA F  |  First Impressions 
Rating:
5.0

The whole staff is to be commended.

CHARLES A  |  First Impressions 
Rating:
5.0

The entire process of renting a truck, labor and the storage unit was so convenient. It really made our moving experience so much easier.

Susanna D  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Cometerious W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Althea J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jazmyne B  |  Overall Experience 
Rating:
4.0

Facility and staff were always excellent but compared to other facilities U-Haul is a bit too pricy!

bryant m  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

adam s  |  Overall Experience 
Rating:
4.0

I don’t like the fact that I have 24 hour access but the sliding doors are accessible people have large items that are difficult to get through the side door

Angel M  |  First Impressions 
Rating:
5.0

Angela is the best! Was very helpful and generous. I will always choose this location when needed.

Chanell W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sheaunta B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jabarie S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bonnie V  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSEPH P  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Hugh G  |  Overall Experience 
Rating:
5.0

Customer service was great !

FLOYD B  |  Overall Experience 
Rating:
5.0

The person that help was very nice and friendly and welcoming..

anthony e  |  First Impressions 
Rating:
5.0

This was the first storage unit I ever opened. Never had an issue in all the years I maintained it. Thank you for everything.

JESSICA G  |  Overall Experience 
Rating:
5.0

Professional

Matthew M  |  First Impressions 
Rating:
5.0

Katelyn customer service was AMAZING. Katelyn thoroughly went over everything with me. Thank you to all the staff at Uhaul North Las Vegas. You can tell the manager cares about her staff because the work performance is Great 😊

Jazmyne B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

roosevelt &  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Uziela P  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Hugh G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ethan S  |  Overall Experience 
Rating:
5.0

I WOULD SAY IF WE HAVE A PASS CODE OR CARD WE SHOULD BE ABLE TO COME IN LATE HOURS WHEN RENTING A STORAGE UNIT, BUT DO TO SOME FOLKS NOT TREATING OR DISRESPECTING THE FACILITY I UNDERSTAND

JAVAOUNE R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tajuana M  |  Overall Experience 
Rating:
5.0

Excellent

brian M  |  Overall Experience 
Rating:
5.0

I love the whole staff

Stephanie L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Saretta V  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

williestein J  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brandy F  |  First Impressions 
Rating:
5.0

Helpful above and beyond

Barbra K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AGNES G  |  First Impressions 
Rating:
1.0

The service was great and it was convenient thanks again

VICTOR M  |  Overall Experience 
Rating:
4.0

The pick-up truck rental was dirty and smelled of foul air.

Bohemian W  |  Overall Experience 
Rating:
1.0

I have never had anyone speak to me in the manner and tone that your manager spoke to me. She started the conversation yelling at me and my locksmith, she did not say hello, hey or anything. Her first words were “Did you go to the office” very rude and loudly, she yelled it in an aggressive tone. I asked her who she was talking to because I was so confused on why she was so aggressive. She stated “you” even louder than before. I tried to explain to her that I spoke with the office that stated to call him and I been waiting for the locksmith for an hour, she did not want to hear it and said “I’m the one you spoke to” my first thought was if she was the one I spoke to, why wouldn’t she say to go to the office after the locksmith arrived. She continued to get louder and louder, even though she was already loud. She continued to repeat herself and speak very negative. After the conversation was over, she walked away and came right back and this time she came all the way up to us and stated she wasn’t talking to me, let her talk to him which is the lock smith. She just repeated what she said to him like we didn’t hear her the first time.. She spoke to him rudely and loudly as well, he even stated he has never had an issues with someone being so rude and unprofessional at a business before. I will never use this uhaul again, I have never dealt with a situation like this and I hope no one ever has to. As a black woman, I look aggressive if I raise my voice, I look like the bad guy and even though this situation, your manager was in the wrong, I could of easily been looked at as the wrong guy, police could of easily been called on me for standing up for myself for being disrespected because she would of been seen in the right for “being the so called manager” This situation did not sit right with me at all and I really hope nobody else has to experience this ever again. I was spoke to like a child, like I was incompetent and could not comprehend what she was saying.

Carine O  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janice B  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Pierre J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tramoania W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carmelo M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Emily B  |  Overall Experience 
Rating:
5.0

I love it.

jonathan B  |  First Impressions 
Rating:
5.0

I am so satisfied with U-Haul storage servís and costumer service excellent. I will recommend it to my family and friends and if I need will use the service again thank you employs and management

Virgina G  |  Overall Experience 
Rating:
4.0

I paid my storage fee and moved out two days later and wasn’t reimbursed for days not used

Diema D  |  Overall Experience 
Rating:
5.0

Every time I went to the storage, staff was always there cleaning, she was either sweeping, mopping or wiping wall, glass doors or door knowns or cleaning restroom. Storage always smelt clean and fresh.

Rhonda B  |  Overall Experience 
Rating:
5.0

The manager was very helpful in helping me select the appropriate storage unit and explaining the preceedure cor entering my unit after hours.

NATHAN M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

claud w  |  Overall Experience 
Rating:
5.0

Thank for always being helpful. Friendly & ready to assist me whenever I have been there. U-Haul location @ 160 W. Craig Rd team is the Best.

Patricia S  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Deanna D  |  Overall Experience 
Rating:
4.0

Some staff weren't helpful or friendly

Natalie S  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

michael m  |  Overall Experience 
Rating:
3.0

Staff was very helpful and knowledgeable. I rented a moving truck at this location and they had to swap out truck keys three times because the first two trucks had all of the gas siphoned out. Other than that I would recommend.

TYLER D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sheila W  |  First Impressions 
Rating:
1.0

I had multiple items stolen from me out of my storage! My storage was broken into my locks were changed and I couldn't access it for awhile when I was up to date on my payment. But alot of valuable items were taken from me with no compensation or even management taking it seriously to even call the police and report it because the staff broke into my unit and stole my property. Didn't have a good experience with this place and I don't recommend it to Anyone.

Shana R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patricia P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

evona l  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Don H  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Krystal H  |  Overall Experience 
Rating:
5.0

Thanks you for great three years service

Andrew J  |  Overall Experience 
Rating:
5.0

I appreciate the u haul team for for being professional throughout the process. Thank you

Samuel H  |  Overall Experience 
Rating:
5.0

This Uhaul storage on 160 Craig road is the absolute best I have experienced. Very professional, extremely helpful and accommodating, exceptional customer service. Very clean. The building manager ensured the entire building was clean and secure. I will use them again and certainly recommend them to friends and family.

Erasmus W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ericka F  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kevin P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROCHELLE M  |  First Impressions 
Rating:
5.0

Staff was extremely courteous and helpful

jill p  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rosetta J  |  First Impressions 
Rating:
5.0

I had the most satisfying experience in Las Vegas with a business dealing with U-Haul’s staff. Great experience! Very accommodating and a pleasure to deal with. Storage unit is exceptional.

nate j  |  First Impressions 
Rating:
5.0

Accommodated me 100% they went over and above to help me.

JOHN H  |  First Impressions 
Rating:
5.0

Service was great for over 10 years!

Perryn H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tiffany G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steven D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barbara C  |  Overall Experience 
Rating:
4.0

The only complaint I have is. I was told I have a free rental with a one way tow dolly rental and it wasn't confirmed until I got to North Las Vegas. Customer service told me I had to pay for storage.

Anthony M  |  First Impressions 
Rating:
5.0

This is my second time at this storage and the staff is always so kind and patient very helpful.

Keosha R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALEISIA J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Titus H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angela P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALONZO M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CASSANDRA H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Arva H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

stephaine n  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

thomas d  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christian G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melanie S  |  First Impressions 
Rating:
5.0

Awesome manager

michael m  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nathaniel G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ta O  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Etene T  |  Overall Experience 
Rating:
5.0

Chris was "VERY" helpful and professional. For that matter the entire staff at the counter and the storage manager were all professional and helpful.

Erasmus W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Luis M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jonita T  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Enrique S  |  Overall Experience 
Rating:
5.0

Everything is good

GUYNESHA S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARY B  |  Overall Experience 
Rating:
5.0

Thx

Marie Y  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

YVONNE A  |  First Impressions 
Rating:
5.0

Everything was great. The staff, location, and the size of the space was what I needed.

PAMELA C  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Patrice H  |  Overall Experience 
Rating:
5.0

It was fabulous! The customer service was exceptional! Staff very friendly and attentive from the time we pulled up outside!😁 one of the staff members was concerned about my tv. She said she had a special cover I could have, came upstairs and wrapped/taped my tv. That is going above and beyond! I wish I knew her name! Thank you all!

Stacy W  |  First Impressions 
Rating:
5.0

There was this woman there her name was Kim she introduced herself the first day she was very knowledgeable and she explained a lot of things to us we saw her every time we Came she always was cleaning up with a smile she made myself and my wife very comfortable she answered all of our questions in a polite and professional manner and myself and my wife are very pleased and satisfied as she is a big influence and assess to the U-Haul family I would like to thank her and U-Haul for being Professional at all times thank you very much again Kim hope you greatsuccess

lamont h  |  Overall Experience 
Rating:
5.0

Great, great, great.

franchis s  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Imelda L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brianna K  |  Overall Experience 
Rating:
5.0

Never worried about my belongings and staff members professional, courteous and knowledgeable.

BELINDA T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AUDREY F  |  First Impressions 
Rating:
5.0

He help me lift a box that was bigger than me & took my trash to the bin 💜

Roslyn M  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mayra T  |  Overall Experience 
Rating:
5.0

I have mentioned this before, while the staff was so very nice and accommodating the access to unload or load belongings was not as accessible as I would have liked. Trucks and storage pods and cars often filled the areas to the dock. I understand the lot size can create obstacles but storage is a large part of your business, for that reason alone it would seem an answer might be in a reorganization of the facility.

Kenneth F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vernon D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brianna K  |  First Impressions 
Rating:
5.0

they have some cool people working there. helpful, knowledgeable, and professional. the storage center is always clean, the office staff, takes care of business. General Manager is available and helpful, overall. Nice place. *would love to see 24-7 access available again, with your security measures in place and card or pin access, it helps night shift workers and truck drivers, and with 120 degrees during the daytime. how hot? so hot you have to walk around w/ your arms spread out from your body so you dont sweat. thank you

eun l  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lawrence S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

charles b  |  Overall Experience 
Rating:
5.0

I like this place. Very well organized, good communication via the intercom, and a loading dock made for U Haul trucks!

Milton M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

karla l  |  First Impressions 
Rating:
5.0

Every thing was on time.

Jaruben J  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alicia D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

guwyne B  |  Overall Experience 
Rating:
5.0

Excellent staff. Very helpful.

matthew c  |  Overall Experience 
Rating:
5.0

Truck and storage rental was very convenient. The access to the storage was the best. I highly recommend Uhaul over the other company's because of the price, courteous staff, and their trucks. Man, do the perform on the road. Thank you. 🥰

Cheryl C  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Brittney P  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CASSANDRA C  |  Overall Experience 
Rating:
4.0

Although this location is very busy, it is very well maintained and well lit. I only had a couple of incidents in almost 4 years of renting a space and I was never charged for my error (did not log out, did not put lock back on unit properly).

Jennifer E  |  Overall Experience 
Rating:
5.0

Very helpful and courteous staff!

Cremolia S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Luis M  |  First Impressions 
Rating:
1.0

First my reserved first floor unit was not available. Second sent me to a storage unit that was locked and still in use. Third sent me to a unit saying the lock would be inside the unit which it wasn’t. After this I tried to upgrade my size of the unit which they upsold me on to find out they did not have any available. Canceled my unit and went to a different facility.

Christopher m  |  Overall Experience 
Rating:
2.0

First my reserved first floor unit was not available. Second sent me to a storage unit that was locked and still in use. Third sent me to a unit saying the lock would be inside the unit which it wasn’t. After this I tried to upgrade my size of the unit which they upsold me on to find out they did not have any available. Canceled my unit and went to a different facility.

Christopher m  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Laqueisha O  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

shonneia C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chad M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

toby H  |  Overall Experience 
Rating:
5.0

The bathroom was in exceptional condition for it to be in a public establishment I give two thumbs up for the bathroom. For the U-Haul storage on 160 East Craig Rd., Las Vegas, NV

CASSANDRA H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rosemary A  |  Overall Experience 
Rating:
4.0

Manager, I believe Angela, she was amazing and so was the manager of the original store we called!

William S  |  Overall Experience 
Rating:
5.0

Luv yall

Stephanie L  |  First Impressions 
Rating:
5.0

Service rep went out of her way to assist us. Thank you.

Barbara P  |  First Impressions 
Rating:
2.0

Someone that work there they broke into my storage and stole my stuff that storage is the worst ever

Catherine C  |  Overall Experience 
Rating:
5.0

I would rent from u haul again. Your company was very professional about my whole experience again thank you Gary Baldwin.

GARY B  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Gerald C  |  Overall Experience 
Rating:
5.0

Staff was above and beyond in every aspect. Best location managed location that I have ever rented from in over 20 years.

William K  |  Overall Experience 
Rating:
5.0

Friendly staff and quality service

LASCELLE L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOHN C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Loretta U  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steven V  |  First Impressions 
Rating:
1.0

They dismissed me on first attempt in that specific u haul center for some case they thought was invalid and had to pull some ropes to prove validity on credentials. Called them few days after if I could un-insure my car since it was literally parking outside my neighborhood and exhausted literally under 2 miles, one of the representatives said that i could uninsure the car and restart a new transaction then the following day ended up hearing unfortunate news that I couldn't so ended up paying for a storage truck I didn't drive nor use for days because of some misleading information then tows my truck saying the card was insufficient yet they were able to charge 500 something dollars to my account without my permission which I find violating my personal rights to my personal belongings and is hindered as fraud. I will report this case to the better business Bureau

gino m  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jerusha H  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

bryant m  |  First Impressions 
Rating:
4.0

The facility is well maintained. The staff is very friendly.

WANADRA M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Katherine I  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patricia T  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

germaine g  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Dominique B  |  First Impressions 
Rating:
5.0

I thank Uhaul from the bottom of my heart

charles w  |  Overall Experience 
Rating:
5.0

Manager Romona & Crew member Eddie were both outstanding in their communication about the facilities as well as helping me getting situated. Customers need to be reminded to ALWAYS FIRST SWIPE ENTRY CARDS at main door BEFORE going to open their units OR the alarm will sound, it happened several times as customers were not aware of this; myself included. Also to SWIPE CARDS BEFORE LEAVING so as to ensure their unit is properly closed.

DAVID R  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Leah &  |  Overall Experience 
Rating:
5.0

Thank you Patricia for making good on my storage unit. I really appreciate it.

Loretta U  |  First Impressions 
Rating:
5.0

I will surely use this facility again when the need arises, everyone is very professional 😀

MARQUENTTA A  |  Overall Experience 
Rating:
5.0

Awesome store very professional and down to earth. Clean and super friendly all the employees were above board on everything I needed. Thanks

MONIKA E  |  First Impressions 
Rating:
3.0

The facility is well maintained, however the employees are pretty rude especially the manger named Angela Crocker.

Jennifer B  |  Overall Experience 
Rating:
5.0

GreatCustomer service

MISTIHANA M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NIYA P  |  First Impressions 
Rating:
5.0

The staff at the storage facility were all courteous and knowledgeable.

CARLOS H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Murial S  |  Overall Experience 
Rating:
1.0

Our unit was broken into and irreplaceable items stolen. The management/staff was either not clear or purposely dishonest when the tampering happened. Suspicious our unit was targeted due to military affilation, the breakin was very intentional and specific. Upon retrival of our items the manager was clueless on how to proceed with the issue.

Matthew T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARK J  |  Overall Experience 
Rating:
5.0

Staff was GREAT

ROBERT S  |  First Impressions 
Rating:
5.0

All around Best customer service ever.

Dominique B  |  First Impressions 
Rating:
2.0

My access code did not work as the system was down for months. It took 2 months to finally get an access card for after hours access to my unit, and well, that never worked either. Only able to access during office hours, and was told to deal with the loud alarms inside the building. I don't think this is an issue by the staff, but more so the higher echelon not fixing the problems in a timely manner. All location employees did their best to satisfy the customer.

JOHNATHAN R  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Keegan L  |  Overall Experience 
Rating:
5.0

Very helpful

christian k  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Montae J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lauquaua k  |  First Impressions 
Rating:
5.0

Romona is great

Shirzell T  |  First Impressions 
Rating:
5.0

Very knowledge with facility procedures Their serbive is to been recommended

laverne p  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nora S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patricia G  |  First Impressions 
Rating:
5.0

Thank you great customer service

Juan S  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

justin S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin W  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Alexis M  |  Online Move In 
Rating:
3.0

Have an issue with my storage unit. U-Haul Rep contacted me and said that I moved out. Not True . Still have unit. Called to find out what was going on! On hold for 45 minutes. Hung up. Terrible customer service. Will have to go to the office and see someone who can help. M Linde

MARTINS L  |  Overall Experience 
Rating:
4.0

I received my uhaul trailer at on obscure location outside of Austin TX. The address on your company email was incorrect that business move down the road and where I picked up the trailer was in a pasture quarter mile from the rental office. There were two 6x12s I asked which one and backed and hooked the one he said. No inspection of the trailer brought it to rental office and was charged $10 for an electrical adapter for my 2009 Tahoe still no inspection offered no jack nor trailer jack. They allowed me to leave. I discovered two tire were rotten requiring me to pull into a real uhaul rental business on Slaughter Ln in Austin where an employee changed both bad tires. Appears to me the other place where I picked the trailer at was a repair or mechanic shop not a rental outlet you want advertising your company name. The manager was not very friendly nor his assistant down in the pasture waiting for me. They offered information about the trailer allowed me to leave with two bad tires. This should explain the poor comments but the corporate office CSReps and the dropping off trailer and storage facilities in Las Vegas were both excellent

CARLOS H  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Saqualia J  |  Online Move In 
Rating:
5.0

We always use Uhaul for moving and other needs such as needing boxes for mailing a gift. Uhaul has never let us down and has always been on the mark for all our needs.

JO K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dave W  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

charles b  |  Overall Experience 
Rating:
5.0

My only issue with U-Haul is that I'd paid for the month and vacated the unit 2 days into the month - yet they didn't refund any money

Rebecca H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Allisha H  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jarvis M  |  Online Move In 
Rating:
5.0

The young lady who helped us was extremely professional and very personable.

william f  |  First Impressions 
Rating:
5.0

Super easy from start to finish

Ronal C  |  Online Move In 
Rating:
5.0

The service was excellent the place was clean I enjoyed the hours I really liked that place it was really nice and thank you guys

KONOA M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

stephen v  |  Overall Experience 
Rating:
4.0

Great customer service.

Dorris E  |  Overall Experience 
Rating:
4.0

My bed mattresses had water damages in my unit. When I was getting them out of the unit last year in June if 2020. My items had to be trashed I filed a claim and no one never responded.

Troy W  |  Overall Experience 
Rating:
5.0

This Uhaul facility's staff and storage were a great blessing for me when I needed it. Outstanding service!

Jason C  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kimberly P  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Pablo L  |  Overall Experience 
Rating:
5.0

After hour check 8n was tedious. But, everthing else was great!

Barbara H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Salvador P  |  Overall Experience 
Rating:
5.0

Scarlett,extra helpful patient professional, product knowledgeable, Ramona storage unit knowledgeable patient hand cleaned and sanitize my unit personally prior to my move ( general manager) very friendly personable seems very focused and driven on having a top notch facility, there was even a new gentleman didn't have a t-shirt yet had kind of a long beard I could tell underneath its mask very friendly tried his very best to help me get hooked up with a trailer hitch for my truck, having to make an appointment to get a hitch installed in no 24-hour access I'm only two disappointments, I rented U-Haul for 2 years on Boulder highway Henderson 24-hour access for a truck driver is a good thing to have, then we may be in and out of town and have to get inside that storage room to get things or move things in and out it just makes good sense. Last but not least once you're assigned a vehicle one of the courtesy clerks should go and get that vehicle and pull it up to the front for you just as if you were bringing it back, I had to go and get my own truck and was blocked in by another truck so I second trip up to the office to get someone to move that other truck wasn't really a big fan of that. Overall it was an awesome experience

deshon G  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

tracy b  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kenneth D  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

James P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Salvador P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alejandra R  |  Overall Experience 
Rating:
5.0

There was a misunderstanding about the size but Kimberly and the store manager were able to quickly assist me with an upgrade. I am thankful for that, instructions were not as clear but ones again the ladies helped me.

Abigail C  |  Online Move In 
Rating:
5.0

The website and email communication could be a little more detailed. Thankfully the on-site staff were extremely helpful with any questions I had.

Ta O  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Martha H  |  Online Move In 
Rating:
5.0

The customer service was excellent no complaints

Francis B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Moises C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Regina L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Regina L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sherry F  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Antoinette C  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Michael C  |  First Impressions 
Rating:
4.0

Very freindly staff

Shavonne H  |  Online Move In 
Rating:
4.0

Excellent customer service

Linda H  |  First Impressions 
Rating:
5.0

Muy buena la actitud de los trabajadores y muy limpio y barato lo volveria a rentar si lo volviera a nesecitar muchas gracias por su buen servicio....

Angela R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael G  |  Overall Experience 
Rating:
3.0

Someone climbed over the interior wall into my unit and looked through my stuff. I had nothing of value inside but was disappointed with security of my unit. I would've stayed except the rent kept being raised. Otherwise it was an okay place to store non valuable belongings.

Lauri M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOANN P  |  First Impressions 
Rating:
2.0

The staff is nowhere near professional, nor welcoming. Also, during customer service would you think you would have more assistance in finding your unit, or a little more informative about it. I just did not like my experience from start to finish. I am very unsatisfied. Knowing I have to pay 90 a month, with customer service that bad is upsetting.

Carine O  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

jason l  |  Overall Experience 
Rating:
5.0

Comment/rating about access hours based on changes in Sept, Oct & Nov 2020 to access only during regular U-Haul faculty office hours which was inconvenient and without compensation.

janice m  |  Overall Experience 
Rating:
5.0

I do have a few comments about the overall service. I'm disappointed that you no longer provide military discounts to veterans. Also, there is no longer late night or after hours access available at my location because of COVID. I pay for after hours access. My number is (702) 588-3425.

roosevelt &  |  First Impressions 
Rating:
5.0

Clean & Safe Very good customer service!

MARIO G  |  Overall Experience 
Rating:
5.0

Awesome location

Josiah M  |  Overall Experience 
Rating:
5.0

I received excellent customer service.

Linda H  |  First Impressions 
Rating:
5.0

I think the staff do a phenomenal job especially in times like this with the pandemic going on. Thanks for everything you guys do.

CAMERON D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Douglas S  |  Overall Experience 
Rating:
1.0

We rented a truck to move our things out the storage unit which was due in 5 days. As we were loading the 26’ truck, we went back up to our unit only to find out Ramona an employee cleared out our unit without our authorization, she put a free tag on the unit and checked us out saying we turned the unit it. Now we have missing items. This was the most horrible experience. Not to mention when we went in the office bothered about what happened. That employee got in my face less than a foot away and started yelling in my face clapping her hands and I numerous Ku told her to step back and step back and she didn’t care. The assistant manager was standing right there and was quiet. As she kept acting like a lunatic I became irate and belligerent and thats when the assistant manager Dante Intervine, as he was talking she kept laughing and rolling her eyes, you can tell she didn’t care about her manager. Also, she stated she called us to ask if we were checking out which probes her integrity is off, I have my phone bill showing there is not on call made to my phone or the phone listed for that I tire time we were there. This is literally the worst experience ever!!!

Sindy M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Francisco R  |  Overall Experience 
Rating:
2.0

Everything was as expected until they told me where my storage unit was. I specifically reserved a first floor unit over a week in advance since the last time we used this place we were on the third floor all the way in the back of the facility. As soon as I completed the paperwork they told me my unit would be on the 2nd floor. I told the lady I reserved a 1st floor unit. She told me no 1st floor units were available. What's the point of making a reservation if they don't reserve it.

Rochelle H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Terry J  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ronette B  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

John C  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Francine S  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Quiana R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shawn Z  |  Overall Experience 
Rating:
1.0

I’m only reading poor because the customer service rep spelled mind last name wrong so when I went to check in my truck it wouldn’t show up on the screen it kept saying no order found or no reservation found etc. next time it would be a lot more convenient and a lot less time-consuming if everything has been done correctly because of it it took me an hour to check my truck in and I have my children with me so it was really a pain in the butt other than that everything was great

Tori I  |  Overall Experience 
Rating:
1.0

I will never go through uhaul again there units are way over priced & after being a customer for almost 5 years they still wanted to charge almost $800 to take a truck from Las Vegas to Utah

MICHELLE S  |  Overall Experience 
Rating:
5.0

We have been very pleased with this storage facility. It has met our expectations when we really needed extra storage. Everyone was most helpful, especially Ramona. No complaints.

Timothy B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Orlando B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HELEN L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TIERRA W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nancy H  |  First Impressions 
Rating:
1.0

I will never use U-haul again, very unprofessional staff full of lies.

William B  |  Overall Experience 
Rating:
3.0

When I rent a truck from U- haul to go to LA when I came back they told me I had a free month storage when I came to the window the gentleman said no you get the 2nd month free then his supervisor clarified it he said the 1st month is freeit thank you.

Terance J  |  First Impressions 
Rating:
4.0

Adding a trash can would be so helpful for little things, that might have broken for instance. Overall very nice storage facility.

Sabrina H  |  Overall Experience 
Rating:
5.0

Lot.5 Of Thanks To The Staff On Craig Road

will h  |  Overall Experience 
Rating:
1.0

I had to stand in line for almost an hour. I had to provide the same info 4 times. Staff was rude.

DIAMOND F  |  First Impressions 
Rating:
4.0

clean and affordable

saul j  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Edna S  |  Overall Experience 
Rating:
5.0

I came from Cali w Uhaul, stored all my furniture and other items w Uhaul because of the name. At the time Uhaul had the lowest prices for going out of state, one way! The truck was clean, fairly new and comfortable to drive. The storage unit was clean as well and ready for me when they said it was going to be. I made ALL of my reservations online and picked up my truck/dropped off my trucks after hours using my smart phone. I had a wonderful experience and everyone has been super helpful and friendly. Special thanks to Kim, Patricia and Tiare for making my arrival and departure from uhaul services very pleasant and easy! GOD bless you all.

Consuelo C  |  Overall Experience 
Rating:
5.0

Staff was professional and courteous

Valerie W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chasity S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KEVIN M  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Natalie S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Danielle A  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARY Z  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jerry G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LOLA H  |  Overall Experience 
Rating:
3.0

I found the late fees during a pandemic repulsive which led to the removal of my property and cancelation of my locker. There was no flexibility when contacted about the matter either.

tom U  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

eric j  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Raymond N  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mildred J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gene C  |  Overall Experience 
Rating:
1.0

I selected the online move in process. I wasnt told when I called what the entire self move in process was. So when I went inside and was attempting to ask questions about where the unit was, ect. The associate who helped me started laughing and making smart remarks. I didnt appreciate that whatsoever. It wasn't needed or necessary. I didnt know asking him a few small questions was a joke or funny, especially since I didnt get all the info regarding a self move in. His smart attitude was not appreciated. When I can I will be moving storages. That one person makes me not want my belongings there.

Cherelle B  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Etienne W  |  Overall Experience 
Rating:
5.0

Thank you for remaining open and to all the wonderful staff on duty March 28th 2020, I appreciate you. Kimberley your efficiency is top notch. Thanks for making me feel welcome to my new state.

Consuelo C  |  First Impressions 
Rating:
3.0

Need available trash cans to put broken things in or just plain trash.

Sabrina H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andre P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roland c  |  Overall Experience 
Rating:
5.0

Everyone at the facility was more than helpful and efficient. Two thumbs up! Thanks for everything.

Kesha R  |  Overall Experience 
Rating:
5.0

Need to stop having employees park where the storage people load and unload

BRIAN W  |  Overall Experience 
Rating:
3.0

The manager was so rude inconsidered and did not help me the first day I came to the storage place. I had to pay extra money for the moving people since we had to wait for him almost 40 min until he was done . . I made up my mind that day as soon I find a person who will take the little stuff that I had in the storage then I close the account. He’s not a friendly person, not greeting us or any customer while we were waiting for him.

Sota T  |  Overall Experience 
Rating:
5.0

Very well maintained and friendly staff.

Keysha N  |  Overall Experience 
Rating:
5.0

All was good would recommend to others service was friendly storage security is good

Nakesha E  |  First Impressions 
Rating:
5.0

Great customer service.

Dorris E  |  First Impressions 
Rating:
4.0

Love doing business with you and will us you again if needed.

JACQUELINE S  |  Overall Experience 
Rating:
4.0

N/a

PATRICIA W  |  Overall Experience 
Rating:
5.0

Received amazing customer service, was helped in a timely manner and had no issues whatsoever

Mykia M  |  First Impressions 
Rating:
1.0

Trash.

Ashley M  |  First Impressions 
Rating:
5.0

Very polite and knowledgeable staff.

Keysha N  |  First Impressions 
Rating:
3.0

The wait to check in took too long due to both employees jumping into other convos with the others customer. While we were trying to sign our renter contract, the man helping us kept doing this.

Mildred J  |  First Impressions 
Rating:
4.0

Very happy with service I received thank you

Mark H  |  First Impressions 
Rating:
5.0

Representative was rather bland and in a mood

michaela l  |  First Impressions 
Rating:
5.0

Easy access and clean facility. The Green Room served me well! I left a few things, and took a few things. Thanks!

Ruth M  |  Overall Experience 
Rating:
5.0

Great customer service.

michelle r  |  Overall Experience 
Rating:
5.0

The staff were helpful and friendly.

daniel y  |  Overall Experience 
Rating:
5.0

Great experience from start to finish friendly , helpful, and very nice

Michael W  |  First Impressions 
Rating:
5.0

So far the best UHaul Store I saw since I'm your Customer. Professional, courteous, friendly staff. Strongly recommend this location.

Paulin K  |  Overall Experience 
Rating:
5.0

Great staff and location.

Maria J  |  Overall Experience 
Rating:
5.0

This is the second time I use this facility. And both times I have been very happy all around. Thank you to all the staff.

Katia M  |  Overall Experience 
Rating:
3.0

Staff is very slow. Computers not working and manager is rude

Denise M  |  First Impressions 
Rating:
5.0

Thank you for your storage services.

Anneesah F  |  Overall Experience 
Rating:
5.0

The staff at the Craig Rd facility were excellent. I rented a unit there for about a year and a half and never had a negative experience. I would recommend the Craig Rd location to everyone!

courtney f  |  Overall Experience 
Rating:
5.0

I placed the order by telephone and I ended uop getting a unit that was too small. They were very accommodating at the office and upgraded us to a larger unit and all was well.

William T  |  First Impressions 
Rating:
5.0

i liked the security system. there was plenty of carts for moving my stuff and easy to get to the loading dock

Mike B  |  Overall Experience 
Rating:
4.0

Needs more help when lines get long. One person is not enough. But great service.

Sheila M  |  Overall Experience 
Rating:
3.0

I was told the unit I got would fit all the items of a one bedroom apartment, but it ended up not so and I had to stack up high with no room and I still had to find another place to store the rest. :/

Jesse D  |  Overall Experience 
Rating:
5.0

Staff was very helpful and friendly.

Vershawn S  |  First Impressions 
Rating:
5.0

The staff was always professional and knowledgeable. The lines and wait could get long but overall this facility is the only one I would use!

LaChasity C  |  Overall Experience 
Rating:
4.0

Good service, but gets backed up.....prehaps you could hire more counter help for such a popular and busy location .

Xavier R  |  First Impressions 
Rating:
5.0

Very kind and helpful.

Branislav D  |  First Impressions 
Rating:
5.0

I was in and out not to much of a wait thank you 😍🤗🤩

Tracy M  |  Overall Experience 
Rating:
3.0

I did not receive my storage key on the same day that I purchased the storage rental.I contacted customer care,but unfortunately the manager was not available. Had to keep the u haul rental overnight.

Anneesah F  |  First Impressions 
Rating:
5.0

Staff were friendly and helpful

Franique A  |  First Impressions 
Rating:
5.0

Great customer service

Barbara W  |  Overall Experience 
Rating:
5.0

The service and understanding I got from this staff was the best!

MYRANDA E  |  First Impressions 
Rating:
4.0

N/a

BRANDI S  |  Overall Experience 
Rating:
5.0

Thank you.

Steven R  |  Overall Experience 
Rating:
5.0

This facility is clean. The staff is great. I definitely would recommend this place

naomi a  |  Overall Experience 
Rating:
4.0

Clean facility Great people to help you

Terri R  |  First Impressions 
Rating:
5.0

Great Staff Secure Building. Would Definatley Recommend

Bobby E  |  Overall Experience 
Rating:
5.0

The facility served me well with my moving and storage needs.

Gregory W  |  Overall Experience 
Rating:
4.0

Staff was helpful all of the time but not always friendly.

linda p  |  Overall Experience 
Rating:
5.0

Thank you!

virginia r  |  Overall Experience 
Rating:
5.0

I've had my storage for about 4yr. Never had a problem with my unit,access or staff.

ENGRED S  |  Overall Experience 
Rating:
5.0

The property is always clean and the carts are always where they belong.

Johnny B  |  Overall Experience 
Rating:
4.0

It was ok

Tom M  |  First Impressions 
Rating:
5.0

Excellent staff. Very knowledgeable and super friendly!

Scarlett M  |  First Impressions 
Rating:
1.0

I wasn't treated fairly and i left and still owe a bill

Joslyn h  |  Overall Experience 
Rating:
1.0

I found the staff at that facility untrained and unable to perform and inform me of procedures, thereby causing me to be charged for 5 hours of overtime by my moving help company. NEVER use U-Haul!!!

Robert M  |  Overall Experience 
Rating:
5.0

Great experience. The staff is great and very helpful.

erica h  |  Overall Experience 
Rating:
3.0

I returned my truck before noon on the same day, I got a call from the office and they said to me, very rude “where’s our truck”? I was like I returned it, you guys checked it in.didn’t even apology

Dawn R  |  Overall Experience 
Rating:
5.0

Everyone is so helpful and nice. The place is busy and they do the best they can to help everyone out in a timely manner.

Martin C  |  Overall Experience 
Rating:
5.0

Prompt assistance clean facilities helpful staff

Gina M  |  First Impressions 
Rating:
1.0

very very uncaring Uhaul how dare you insult me? You sell my deceased dad storage unit with no notice for a $100.My dad was with your company for over 3years paying on time until he passed away 😪😪

Frank S  |  Overall Experience 
Rating:
5.0

Excellent customer service! Location very clean and safe

JEROME M  |  Overall Experience 
Rating:
5.0

My U-Haul representive was awesome! Very quick and efficient. I don’t remember the young ladies name but she was very nice

Dionna C  |  First Impressions 
Rating:
5.0

The employees made my move in and move out extremely fast and easy. I can say this is one of the cleanest storage facilities I have used.

JAMAR G  |  Overall Experience 
Rating:
5.0

Thank you all so much

Jacqueline J  |  Overall Experience 
Rating:
1.0

I will never rent from Uhaul again. The employees stole over $15000 worth of my belongings and the insurance I paid for refused to cover any of the damage and theft and hung up on me multiple times..

Justin T  |  Overall Experience 
Rating:
1.0

Staff was very rude and not helpful one bit. They were purposely trying to give my husband and myself a hard time on our move out day.

Sherell B  |  Overall Experience 
Rating:
5.0

The rental went really well . The customer service was excellent.

Frank R  |  Reservation 
Rating:
5.0

The staff at the Uhaul on Craig Rd. Really helped me out with storage reservations. I really appreciate it. Thank you

Nathaniel R  |  Reservation 
Rating:
5.0

Staff was very knowledgeable very humble

Angelique H  |  Reservation 
Rating:
5.0

Easy to reserve and easy to change.

Burdel W  |  Reservation 
Rating:
5.0

Very nice storage facility.

MAX M  |  Overall Experience 
Rating:
3.0

My toolbox looked like it was tampered with but can’t be sure

ramiro m  |  Overall Experience 
Rating:
1.0

My property was damaged in the Ubox. The location was unapologetic

Melody T  |  Overall Experience 
Rating:
5.0

Great staff who went above and beyond!!

Janet C  |  Overall Experience 
Rating:
2.0

The person answering the phone had no clue on what was going on

Maya S  |  Overall Experience 
Rating:
5.0

N/a

Pashion W  |  Overall Experience 
Rating:
2.0

Most of the staff is unhelpful if not incompetent. There are a very few who are good employees, but they are outweighed by the dead weight.

Jared B  |  Overall Experience 
Rating:
5.0

Uhaul is top of the line when it comes to your moving experience. The trucks are clean, comfortable, and handle well. The staff are friendly and helpful. I would recommend Uhaul for your moving needs.

Sharon S  |  Reservation 
Rating:
5.0

Ramona is absolutely without question the Best employee you have at this location. Work her fingers to the bone from start to finish of her shift.

troy w  |  Reservation 
Rating:
5.0

They got me out of quite a jam involving the truck and trailer right before I needed to drop it off and had been driving for 7 hours. They even stayed open late to assign me my storage unit. Thanks!

Jennifer E  |  Reservation 
Rating:
3.0

The price I paid for one of the 5x10 units ($89.95) is a little high for the amount of space. The storage wasn't deep enough. I needed another larger unit that was unavailable. I had to get two

La T  |  Overall Experience 
Rating:
5.0

Great and clean facility.

CELIA U  |  Reservation 
Rating:
5.0

100% satisfied. Excellent staffs.

Lorene R  |  Overall Experience 
Rating:
5.0

The manager Allen was very helpful.

JAMES A  |  Overall Experience 
Rating:
2.0

My evaluation would be much different had the security system for one of my units been working. Spoke to manager about issue first day who put in a work order but the problem was never resolved.

Gerald S  |  Overall Experience 
Rating:
5.0

The process to move out was rather painless. The two guys that assisted were friendly and courteous and answered any questions that I had without hesitation.

TERESA W  |  Overall Experience 
Rating:
3.0

Appears secure however our unit was broken into. Ent over top and removed hasp from door. So door was able to open without triggering alarm. Mgr refused to refund payment for Jun. unit empty on 29 May

David B  |  Overall Experience 
Rating:
1.0

Oh I think they over charge me for storage but is fine I am happy because I move my stuff to other locations they look better care

ZENON H  |  Overall Experience 
Rating:
4.0

Please hire additional staff; wait time to counter is way too long (60+mins). Also, allow the AC to cool the facility as during long wait times it gets really hot with a lot of customers. Thanks!

Patricia T  |  Overall Experience 
Rating:
5.0

Thx

RICARDO C  |  Overall Experience 
Rating:
5.0

My time with U-Haul was great staff each time was friendly and helpful I would definitely refer friends or relatives

Margarita R  |  Overall Experience 
No reviews have been submitted for this location.
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