Customer Reviews for U-Haul Moving & Storage at West Dimond

Rating:

1.0

I was charged 40 dollars for fuel unfairly. I filled up the tank to the level that it was received at, and they recorded it as I didn’t. I took it at just about 1/4, and according to the receipt I returned it at 1/8. I have picture proof that I returned it at 1/4. I will be contacting th store tomorrow to protest this. Frankly that’s unacceptable

Rating:

5.0

Great customer service. From talking to Neneth over the phone for reserving the truck, the pick up process and up to the drop off or return process. Kudos to the GM who was at the counter, and to the associate that helped me once I dropped off the truck. Thanks again.

Rating:

3.0

The lady at counter upon checking out and leaving the facility was very rude, took her sweet time getting to register and to unit to unlock. Treated my son very poorly. If she doesn't like her job she should find someplace else to work. Not ideal for counter CUSTOMER service. Boo

Rating:

5.0

I can’t remember the name of the gal at the counter with the dark hair and the glasses, but she’s fantastic

Rating:

5.0

great on- site support.

Rating:

5.0

No improvements necessary. Customer service was exemplary!! And the facility is the finest I have ever visited.

Rating:

5.0

Service was slow, the one agent was way overloaded. She was nice though, and had a lot of expertise. The app sent me way across town, where they said cross town again and go to another location. The trailer was very good though. 6x12

Rating:

5.0

Very helpful staff and literally the cleanest storage facility I’ve ever seen.

Rating:

1.0

Charged for damage that did NOT happen while I had the vehicle. Filed a complaint about this several days ago and have not heard back. Still getting charged. Pretty awful experience in that sense

Rating:

1.0

There was NOT a chip in the mirror when I dropped it off. I have before and after videos. They charged me for cleaning, but this was NOT discussed when I got the vehicle. It was not any dirtier when I returned it then when I got it.

Rating:

5.0

The only complaint I have is that I rented a 10' van to move my belongings in but the bay that I was told to park in and offload was occupied by someone in an SUV that not once, the whole time we were there was actively loading or unloading. They were just parked there. The weird thing is the other 2 bays were empty. My wife, kids and I had to unload from outside.

Rating:

5.0

I didn't notice if there was a list of how many seats where for vehicle and I brought my four kids with me to pick up the cargo van....there was only two seats available, and I had to put three kids in the back and drive home to drop off three of them.

Rating:

4.0

It supposed to be excellent if the restroom is clean and with enough supplies.

Rating:

5.0

The gentleman who rented to me was amazing. So kind and helpful. Too tired to remember his name though.

Rating:

5.0

Excellent customer service. Kelley was fantastic.

Rating:

5.0

Great customer service! Couldn't ask for a smoother drop off and pick up.

Rating:

5.0

Thank you

Rating:

3.0

I originally rented a 20’ vehicle from the Boundary location. Which wasn’t available at my requested time. I was then sent to old Seward location to no avail. And then finally the Dimond location. I was 2 hours behind schedule with a separate moving company I hired. Additionally, the unnecessary stress of driving across all locations didn’t help and left me overall discouraged from using these services again.

Rating:

5.0

Thanks

Rating:

5.0

I wish I would have gotten the young mans name who helped me. He was very good and communicated with me through the whole experience. I ended up running behind as can happen when you move.

Rating:

5.0

They had the rental ready when I asked it to be, and the manager was very kind and helpful. I had no issues

Rating:

5.0

Raymond was extremely personable and helpful!

Rating:

3.0

The wait to be helped was long. More staff on a Saturday would be helpful.

Rating:

5.0

Staff was awesome!

Rating:

3.0

Only one person was working and it took at least 10 minutes to be helped. However the one person working was nice and courteous

Rating:

5.0

Good luck

Rating:

5.0

U-Haul made no recommendation on the # of containers. There should be an "N/A" option for this question.

Rating:

5.0

I had to pay $14 for a car wash or risk getting a $25-$50 charge. I haven’t had to do this at any other location in town. I will use another location next time.

Rating:

5.0

We're in Alaska so the drive in garage bays and climate control is really great service to have.

Rating:

5.0

The track that I had to pull out to load car up was stuck. I had to take a hammer and crowbar to it to get it out. Some may piss n moan about that.

Rating:

5.0

The guy helping me was fantastic. Helped me clean the trailer and get it moved to the location my storage unit was at. Even helped me back it in and take it off. Great employee, I will seriously recommend this place to everyone because of him and I will use this location again.

Rating:

5.0

Staff is great. Had a good experience. Thank you.

Rating:

5.0

OUTSTANDING customer service from everyone involved. Special shoutout to Raymond S. He was extremely helpful. I would recommend this Uhaul location wholeheartedly!

Rating:

5.0

Nothing, service was excellent

Rating:

5.0

Helpful in figuring out the best route to go as far as return or one way.

Rating:

5.0

This new Uhaul facility is fabulous

Rating:

5.0

These people have it down. Everyone helps and everyone makes sure that your needs are met. The place is clean, the products are good and the treatment is fair and honest. In fact it is better than fair. If you need to move, this place is an outstanding option - the best option IMHO.

Rating:

5.0

Thank you

Rating:

3.0

I didn’t know that checking in and out was needed to stop the alarm from activating and even when I did check in whenever I opened my unit the alarm goes off. Maybe it was supposed to happen but I just figured I’d mention it.

Rating:

5.0

Subject: Feedback and Concerns Regarding Recent U-Haul Rental Dear U-Haul Staff, I am writing to provide feedback on a recent, extended rental of one of your trucks. As the weather warmed and the snow melted, a significant amount of debris became visible in the truck bed. While hesitant to bring this to your attention due to the sensitive nature of the issue, I feel it is necessary to address for the sake of future renters. Regrettably, as the snow and ice melted, two concerning items were exposed in the truck bed: a small sex toy and a syringe. These objects, which most certainly did not belong to us, became visible over time and were unfortunately seen by our nine-year-old child. We were deeply troubled by this experience, as we never would have wanted our son exposed to such items. Additionally, one of us holds a federal position, and we sincerely hope these items were not noticed by colleagues. For clarity, we do not use illicit substances, and the sex toy appeared to be an inexpensive, mass-market item. We respectfully suggest a more thorough inspection and cleaning of vehicles between rentals to prevent similar situations moving forward. Thank you for your attention to this matter. Everything else was fantastic as always, we had two family members (our mothers) with severe medical issues and surgeries and both were ironicallu hospitalized for most of February. You all were very gracious in the extensions. Sincerely, The Billings Family

Rating:

5.0

Thanks ya'll

Rating:

5.0

Kimberly W. provided excellent service. She was friendly, efficient, and professional. She made the process smooth and hassle free. Highly recommend.

Rating:

5.0

Great experience. Will rent again if necessary

Rating:

5.0

Got there just before closing, but the customer service rep was friendly and extremely helpful. She inspected the vehicle and let us wait inside for our Uber. Very professional and kind. We were very pleased with our experience and would recommend anyone needing to rent a Uhaul vehicle to work with this store.

Rating:

5.0

Excellent, very clean facility. Great employees!

Rating:

5.0

People working there were very friendly and helpful

Rating:

5.0

Good people, good equipment, good system.

Rating:

5.0

Young lady was kind made it an easy process and when I turned back in smooth process w the young man on staff.

Rating:

5.0

GM Cade at Diamond location very professional and outstanding customer service!

Rating:

4.0

Remove ice and snow from rental truck windshields before customers begin the pre trip inspection. Warming up the engine during freezing temps so customers don’t use the rental period sitting in the u-haul lot would be appropriate.

Rating:

5.0

The tank is almost on empty when i got it

Rating:

5.0

The employee that assisted me with pickup and return was awesome. He was knowledgeable, guided me through the experience, and answered all of my questions. Please thank him for me.

Rating:

5.0

The young man was kind and Professional.

Rating:

5.0

Excellent service! Thank you

Rating:

5.0

U-Haul was exceptionally awesome 100% working with us we personally think you guys for helping us working with us

Rating:

4.0

Both the Alaska and Oregon uhaul staff were very helpful and knowledgeable.

Rating:

5.0

Good Work maintaining a Nice Clean Building!

Rating:

1.0

I initially reserved truck for 2 days for the purpose of moving.The exterior of truck was very dirty and parked in a dark area quite always away from blg and squeezed between other trucks making it hard to take accurate pics of entire trucks condition.. no offer to warm truck or bring to a convenient spot to check out and drive away. After having the truck parked over night at my residence for which I started at least twice during that time, I started it to warm it up again the morning of the move for which it started. After my movers arrived I started truck to back up to my residence, at that point it hesitated before starting, but did start. After truck was completely loaded I attempted to start again, it would not start. During this process the temperatures remained in mid to upper 20s . I called u haul who connected me to road side service. I was given an ETA of 60 min. I was paying my movers $150 per hr. I did not want to send them away bc they were coming from appx 45 miles away and charge an additional round trip $50 drive time fee, so they waited for road side service tech to arrive. After the an hour and 20 min I called roadside service back and asked if they were still on their way. I was informed there had been a problem and had to find another tech so it would be an additional 90 min. I explained I was paying movers $150 an hour. At that point I had to send the movers home and wait on service tech. Once the service tech arrived it was discovered the battery needed replaced for which he had to go buy and return. This move cost me an extra day plus additional moving costs of $200 causing me to have to rent the truck an additional day. When I returned the truck and explained the ordeal, the rep implied it could have been due to negligence on my part for possibly not starting truck often enough or leaving overhead lights on when the service tech noted that the battery needed replaced. He also tried to charge me for a fuel charge even though I refilled it to the original amount but it was noted the gage was barely a sliver under that, fortunately another rep stepped in and removed the fuel charge, which was the least that coulda been done considering the truck wasn’t up to par to begin with. The female rep was professional and kind, the other rep was not and the Manger whom I dealt with on the phone was less than kind reiterating they would not be held responsible for any addl charges for moving . I ended up getting a $50 credit for what shoulda cost me over $200 less..with the exception of the female assistant manager the customer service was terrible. Moving is stressful enough without being handled unkindly especially when the whole ordeal was bc the truck I rented was obviously not serviced properly to begin with.

Rating:

5.0

I had great experience with Uhaul storage. Only issue I had was the elevator at Dimond U-haul kept breaking down. You have an employee I want to mention. I don’t know here last name but her first name is Kimberly. Kimberly came to the storage late after the main store had close to help me with the elevator and not only help fix the issue with elevator but she stayed until I was done moving all my item from the third floor. Thank you Kimberly!!

Rating:

5.0

Great helpful young men.

Rating:

1.0

I didn’t get issues resolved as I wanted to or per request. Customer service sounded automated and run around. No one ever suggested speaking with management and didn’t give me a choice of how my money spend to be utilized at its best. I really enjoy U-haul as a service l, only down fall was dealing with employee conflict and no resolutions or answers. I felt my money went to waste and no response or proper feedback to properly address billing or prevention of lapse in account.

Rating:

5.0

Your online ordering site needs to be simplified a bit. I am having to guess what to click on.

Rating:

5.0

No suggestions for improvement come to mind after considering my experience. It went great.

Rating:

4.0

Truck had not been well checked in from the last rental they had not noticed there was a crack in the windshield the guy that brought up the truck did not notice the cracked when he brought it up frount.

Rating:

5.0

Yall need a new elevator needs to be fixed it works then dont work works and dont work

Rating:

4.0

Everything went smoothly from start to finish. The ubox was in good condition and the number of blankets was adequate. The ubox arrived over a week earlier than projected and I had to reschedule the delivery but uhaul was prompt in rescheduling. The early arrival and rescheduling saved me an extra month's rent, which I appreciate. It is amazing how much you can stuff into the container with a little planning and practice. If you think you will be near capacity volume-wise, I suggest marking off a comparable volume beforehand and loading it to see if everything fits. My only concern was potentially overloading the ubox. I was not over the weight limit but there is no information from uhaul that I could find on what to do if the container was over the limit. When I dropped it off they also mentioned that the weight in the box needed to be somewhat evenly distributed but I am not sure what that limit is. Maybe being over the limit and/or poorly distributed weight is rarely a problem.

Rating:

3.0

That old lady that works there is rude as hell. Will not be back.

Rating:

5.0

Deliver a vehicle with operational headlights. Needed very much this time of year

Rating:

5.0

Everything was great !!!

Rating:

5.0

It was sparkling clean inside the building 🙂

Rating:

3.0

It was very slow to get or return a vehicle. Like there wasn’t anyone in the shop for 10 minutes because they were outside. I also hate having to do everything online and that I have to create an account or get the app.

Rating:

4.0

I am writing to share feedback regarding my recent experience returning a vehicle at your West Dimond branch in Anchorage. While I understand that every workplace can have moments of oversight, my experience left much to be desired in terms of customer service. I hope this serves as constructive feedback and an opportunity to provide additional training to the staff involved. On 11/29/2024, at approximately 7:30 PM, I arrived to return a pickup truck. I attempted to park the vehicle in the same section where I had picked it up, unaware that there was a designated rental return area on the other side of the building. As I waited to park, I noticed a female who appeared to be inspecting another truck. The truck she was inspecting was positioned in the middle of the parking area, and despite seeing my turn signal, she did not move for 2–3 minutes. After finally parking next to her, I went inside the building to complete the return process. However, no one was at the desk or in the back room. I called out several times but received no response. After waiting for over 10 minutes, I eventually located the key dropbox and deposited the keys as instructed on the signage. As I was leaving, the same person who had delayed my parking approached me and asked if she could assist. I explained that I had returned the truck and deposited the keys in the dropbox. She responded abruptly, saying, “You need to move the truck to the rental return area.” When I explained that I could not do so because I had already dropped off the keys, she curtly asked, “Well, why not???” This entire situation could have been avoided with a simple interaction earlier. If the employee had communicated while I was waiting for her to move her vehicle, she could have easily said, “Please park the truck in the rental return area, and I’ll assist you shortly.” Instead, her lack of communication created unnecessary frustration and confusion. I hope this employee receives additional training in customer service to improve interactions with customers. A little courtesy and clear guidance go a long way in creating a positive experience for your patrons. Thank you for taking the time to review my feedback. I trust that steps will be taken to ensure a better experience for future customers.

Rating:

2.0

Vehicle was provided with fuel at "E," so I had to immediately spend mileage that I have to pay for, with a detour to a gas station to even operate the rented truck. If customers have to pay a fee if returning the vehicle below a quarter tank, then no customer should ever be issued a vehicle with a nearly empty tank. Honestly unacceptable.

Rating:

1.0

Not over charge them $590

Rating:

5.0

All great thanx…

Rating:

3.0

A bit disappointed that my storage locker has some building structure in the back of it that reduces the volume but I was able to get everything to fit.

Rating:

5.0

Counter clerk was very knowledgeable and courteous when I picked up, and he was there when I returned the truck. He’s a keeper. Also, the app link u-haul sends for photos is very glitchy! I’m started over multiple times before I just took my own photos which I did not submit. That needs work!

Rating:

5.0

Always clean and the staff were always helpful!! I love the drive-in also!! Especially now that winter is here!!

Rating:

5.0

Cade and everyone else are great, curtious, and on point with it!!

Rating:

1.0

Tires were very bald and we returned the vehicle 2 days early because it kept getting stuck in a plowed driveway. Wasted half a day in moving a business that I only had employees for so many hours. Was charged an excessive amount because we refilled 1/16 of a gallon less than they thought we should have. Totally bad experience.

Rating:

4.0

Taking pics was so dumb

Rating:

5.0

the associate helping me was knowledgeable and answered my questions and was courteous.

Rating:

5.0

The GM there is the man! If you’re in the Anchorage area rent from this location. Very professional and understanding!

Rating:

5.0

Great service

Rating:

5.0

First time using them and it was a great experience. Ms. Kimberly was really nice and helpful. Definitely will use again if needed. :)))

Rating:

5.0

I don't know if I spelled his name correctly, but I want to give a shout out to the uso Sione over at this location, he's a hard worker, and dude deserves a pay raise!!

Rating:

4.0

My only complaint is, I made a reservation online for a ground floor unit and the reservation was excepted but when I went to actually fill out all the rest of the info, there wasn't a ground floor unit available. What is the reservation for than?

Rating:

3.0

Unfortunately storing a vehicle isn’t something I would recommend. The website says one thing regarding gas/fluids, but the staff required the tanks to be empty which isn’t recommended for winter storage of a motorcycle. Other than that the facility was fine.

Rating:

5.0

The facility is well managed and well taken care of. If needed, I would use this facility again in the future.

Rating:

3.0

I left early in the month but didnt get a refund on my monthly payment. They kept 3/4 of what i paid them. Its a nice new facility.

Rating:

3.0

I could not complete the after hours check in for truck.

Rating:

5.0

Corynn and all the staff have got the greatest service attitude. The store is clean and sharp. I used 2 Uboxes and a storage unit and the process of picking up and dropping off, setting everything up was so smooth. Best UHaul facility we have used.

Rating:

5.0

The general manager greeted me with a huge smile and handshake which I loved and answered all of my questions with a beautiful facility that's well maintained!

Rating:

5.0

Very good service and nice facilities.

Rating:

5.0

Staff was super friendly and helpful!

Rating:

5.0

Staff was great and very helpful

Rating:

4.0

Some staff more helpful and friendly than others. Remember your customers may be more stressed than you. Smiles always help.

Rating:

5.0

Happy

Rating:

5.0

Very very helpful

Rating:

5.0

There was a discrepancy on my billing and I called the facility manager to resolve the issue. Corynn and I spoke and she assured me the issue would be resolved. It was and all parties parted ways with positive vibes. Thanks for the assistance and rental unit.

Rating:

5.0

Service was very professional and fast.

Rating:

5.0

Always anazing service!

Rating:

5.0

Excellent customer service from Cory

Rating:

5.0

Very user friendly, convenient location

Rating:

2.0

Storage access hours were not convenient. Lady was not helpful or knowledgeable when needing to end rental unit.

Rating:

5.0

Only 2 things I would improve: • The 2nd floor was soooooo hot. • Too many “mattress flatbeds”, need more regular flatbed carts

Rating:

5.0

Great service from beginning to end.

Rating:

5.0

Amazinf facility

Rating:

5.0

The store manager was a rock star and her staff very supportive and helpful.

Rating:

4.0

Thank you great Facility!

Rating:

5.0

Store manager/owner was very helpful.

Rating:

5.0

Very good experience. Very helpful. Impressive facility.

Rating:

5.0

U-haul's storage service is unparalleled: safe, warm, conveniently sheltered loading / unloading zones, etc.

Rating:

5.0

Corynn, Kim, Riley, and all the rest ofnthe staff continue to go beyond excellent customer service!!

Rating:

4.0

Raymond was Very helpful, friendly and engaging. Willing to take the time to walk me through the steps of getting and showing the unit.

Rating:

5.0

The staff at my location off West Dimond Blvd in Anchorage, Alaska was friendly and helpful and the location was always clean.

Rating:

4.0

Access hours could be a little longer/later but manageable. Every other aspect is outstanding with a great staff.

Rating:

5.0

As a prior military family Member who has been all over the world, I will say, our experience here was Top Tier!!! I am so glad to be a customer at this location!

Rating:

5.0

Great customer! And the units & building are amazing.

Rating:

4.0

I would have Loved to say I would recommend this place however, I believe they’re overpriced at almost $180 a month for such a small unit.

Rating:

5.0

Knowledgeable and helpful staff, clean and functional facility. Good availability of rental equipment and storage units.

Rating:

5.0

This is the best in town. It is so nice to be climate controlled. There is so much room. So well lit and secure.

Rating:

5.0

Sione did a great job of getting me set up.

Rating:

5.0

The young man that helped me, Riley I think his name is, was very helpful and knowledgeable.

Rating:

5.0

Corine and staff are awesome!

Rating:

5.0

I was very frustrated when checking in that I did not have a storage unit reserved when I went in and did ahead of time a week prior. Seems some staff still needs a bit of training. The gentleman that helped me was very friendly and took care of my situation.

Rating:

5.0

Clean well lit safe Outstanding staff

Rating:

5.0

Wow! Such a nice facility. We were very impressed. You have no idea how amazing it was to be able to pull two cars inside and unload during a snowstorm. Fabulous!

Rating:

5.0

Location was very nice and the staff friendly External alarm/sign in panel LCD display was sluggish when temperature outside was in single digits. It worked fine otherwise

Rating:

4.0

Although I like the location and that it’s a new building, for a 5x10 which isn’t that big, the prices are high. And they say there are storage carts to use for move-in and they haven’t come in yet to this new place so you have to carry everything. I asked for a unit close to the entry way as my neck has been broken into places, and I cannot carry things that far. I was given a unit that is all the way around the corner and halfway down the hallway. It would be OK if they had carts, but at this time they do not.

Rating:

5.0

nice clean well stocked friendly staff

Rating:

5.0

Staff both were very great informative knowledgeable about products and services. Worked well together.

Rating:

5.0

Nice new building. Love that you can drive in out of the weather & unload inside & that the storage unit was inside & climate controlled. Love the security throughout. Staff is very helpful.