Customer Reviews for U-Haul Moving & Storage at Westchase

Rating:

5.0

Good service

Rating:

5.0

I like the paperless process... with the reservation, I was in and out and down the road on no time flat

Rating:

1.0

When we arrived the woman working at the counter did not know what to do . She talked to a man who said our reservation was for 10:30 and he cancelled it. The rsvp from day 1 was for 12 noon! Not 10:30. Also, we made the reservation to include a regular dolly which they did. It have.

Rating:

5.0

The staff is wonderful and professional. So I don't see where changes are needed

Rating:

5.0

Thanks

Rating:

5.0

Everything was straightforward, can't complain

Rating:

5.0

Everyone here is kind, courteous, and respectful. Truly don’t think the reviews I saw on yelp reflect the experiences ( yes that’s plural) that I have had at this location. Not all U-Haul locations are created equal, and this one stands out above the rest

Rating:

5.0

The workers were nice and professional. The equipment was well maintained. This is a great location to rent from.

Rating:

5.0

The drop off location was in great condition and the workers was nice and professional.

Rating:

5.0

Very accommodating

Rating:

3.0

Por favor ocupense de invertir en mantenimiento para los camiones ya que son Vidas humanas las que manejar dicho.

Rating:

5.0

What a great experience. Fast service. Courteous employees. Great rates. Love doing business with this location.

Rating:

5.0

Very nice people

Rating:

5.0

Excelente servicio y privacidad.😊

Rating:

5.0

Rikki and the staff were awesome and very professional and friendly.

Rating:

5.0

More than satisfied

Rating:

5.0

Everything was perfect. No suggestions.

Rating:

5.0

Staff very friendly and knowledgeable!

Rating:

5.0

Muy bueno

Rating:

5.0

Very professional staff / crew. Very smooth, completely painless operation : as smooth as silk.

Rating:

5.0

i had a easy transaction picking up and dropping off , great people

Rating:

5.0

AC kinda got stressed so it was more or less just circulating tepid air. Would help to have tinted windows so block sun. Allison was fantastic. The manger runs an efficient and friendly operation.

Rating:

5.0

Nothing, the service, the staff, the vehicles everything else it's just perfect. I'm very satisfied with the U-haul rental, better than Home Depot, and that's a fact. Thanks U-haul team.

Rating:

5.0

Yes, the gentleman who helped me also came out to hook up my trailer and was very helpful when I returned. He was the same one and everything made everything a breeze.

Rating:

5.0

Staff is awesome and very helpful. The check-in app needs some work - it kept crashing & took minutes to upload a pic - it's a great idea but needs more testing to ensure that it is stable and usable.

Rating:

5.0

Excellent staff and wonderful service!! I have been a client at U-Haul 11401 Hillsborough, Tampa for nearly 3 years. I will miss Jean Dominique and the expert staff.

Rating:

5.0

Great service!

Rating:

4.0

The only thing i didn't like is : i went to a U-Haul that was nearer where i used to leave, they said that they would have the vehicle for me. And hen the day before the rental a received a call telling to go to an other location. I wasn't planning on taking an Uber to go recoopered the U-Haul

Rating:

5.0

Everyone is very helpful

Rating:

5.0

This location is the cleanest and most organized I have ever used. The staff is excellent and very efficient. Every other U-haul location should set its standards by this location.

Rating:

5.0

The agent was great

Rating:

5.0

This location is right up the street from me and I have used them several times. Always fast, friendly service and equipment is always clean and well maintained. Definitely recommend this location.

Rating:

5.0

Suzy and all the people I dealt with were cheerful and very professional and helpful

Rating:

1.0

General manager Jean is extremely disrespectful, threatened me and my family, put his hands on me and pushed me out his door. He called me and my family JackAsses and judged us because we have tattoos stating we must think we’re scary because we have face tattoos. I will NEVER rent another uhaul from this location if he is still the General Manager.

Rating:

5.0

Explain all options and fees for equipment more clearly. I e. Charges for hitch when renting trailer. Minor detail. Owner was professional and very helpful.

Rating:

5.0

I’m a repeat customer because they do a great job

Rating:

5.0

Very transparent, polite.

Rating:

5.0

The 99 cents a mile is ridiculous expense. I'll not use uhaul again. The agents were very friendly and professional. The truck drove like crap

Rating:

5.0

Great experience all the way around. Personal within the business were extremely helpful and very professional.

Rating:

5.0

Great job

Rating:

5.0

Only place i would go to!

Rating:

5.0

Very good

Rating:

5.0

This was the best U-Haul experience I have had in 30 years of renting from U-Haul. What a great clean new location and the staff was amazing.

Rating:

5.0

Susie was amazing. All the people I spoke with were kind, polite, and caring. So much so when she saw my address, she already knew that I was affected by the hurricanes and showed so much empathy and compassion. That really goes to show you that this U-Haul is a part of the community. Thank you!

Rating:

3.0

I rented a 20' one-way a week in advance. As the week progressed I was given various excuses as to why I needed to take a 26' and return it to the same location. I get it, it's the end of the month/beginning of the month and a lot of people are moving. But then don't pretend to have all these options on the website when in reality Uhaul is quite inflexible during this time period.

Rating:

2.0

A/C on the truck went out twice while driving. Since I was in Florida, it made for a VERY uncomfortable and potentially dangerous experience. The staff at this location did not seem to know what they were doing. Credit card took several tries for them to process it. The dolly was not hooked into it's holder correctly--unsafe. Mobile pickup was not available, which resulted in a longer pick up process, wasting my time.

Rating:

5.0

Very friendly and efficient service.

Rating:

4.0

The lick on the actual unit was difficult to use

Rating:

4.0

Very convenient and meet my needs. Friendly atmosphere and very helpful. Truly appreciate U-Haul.

Rating:

5.0

Owner and staff are always hellpful and friendly. Best UHAUL in Tampa by far. I frequent this location to move my boat. I forgot my hitch on truck and they tracked me down to tell me . They held it fir me till i could return. Love these folks! TYTY

Rating:

5.0

My experience with this location and employees was great. I had to keep extending for another day for several days and had no issues doing so and no problems. We’ll definitely go there again to rent another pick up truck when needed.

Rating:

5.0

The staff here are fantastic, not only do they work fast and are extremely helpful, they are incredibly polite, genuine, nice people.

Rating:

5.0

This location has probably been the best uhaul I have ever visited. All of the staff were friendly and the location was clean.

Rating:

5.0

Not charge for overnight drop. That seems like just a fee to charge.

Rating:

5.0

keep up the good work

Rating:

5.0

Perfect team

Rating:

5.0

Overall my experience at the Westchase Uhaul was good. The only thing that I have a complaint about is this. I was charged $24 dollars because the Uhaul rep stated that l used 3 moving blankets, I did NOT! I don't remember ever seeing those blankets at all in the truck. I would like a refund for the $24 dollars I was charged. Other than that it was a great experience. Thank you Quinton J Smith 813-454-7212

Rating:

5.0

Very friendly

Rating:

5.0

I worked with Jean and was admittedly hungover. His grace silenced my temper and solved all issues I had in 2 minutes. Sent me to a friend in Odessa (general manager) whom also spoke very highly of him. Great relationship, great service. Highly recommend

Rating:

5.0

Great jobs across the board frol the pick up to delivery

Rating:

5.0

The service representative was very attentive, friendly and efficient. Happy with the service.

Rating:

5.0

It was good

Rating:

5.0

Fantastic service, very friendly and helpful. Thank you.

Rating:

5.0

Excellent staff upfront, very helpful and attentive! Five stars all the way around, even the return, gentlemen was super friendly and helpful!

Rating:

5.0

I trust this facility 100%, I’m a return customer. They go out of their way for us customers. Thank you so much!

Rating:

5.0

Very clean, dry and secure. I was very happy to see our belongings were safe and dry even after the recent hurricanes !

Rating:

5.0

I received wonderful service, employee was very helpful and kind. Thank you

Rating:

5.0

They were very helpful.Worked with us .And finally got a storage unit .I would recommend them to any one.

Rating:

5.0

Suzuki was amazing, very kind, very patient and vary knowledgeable. Thank you for having such great employees who cars.

Rating:

5.0

So helpful staff and well informed about our questions

Rating:

5.0

We appreciate the cleanliness and the friendliness of the whole place. We only occasionally need storage for a few months and have used this one twice in the past five years. We'll be back the next time we have a need.

Rating:

5.0

I have used this particular facility a few times and it has always been great, that’s why I keep coming back. I love the location, the cleanliness, what is offered, and the staff, A+ in my book!

Rating:

3.0

The staff was friendly and the unit was clean the problem was the temperature it was not cool enough also the light kept coning on and off every 30 seconds it seem i would have to step out and back in to get light so inconvenient but over all it was ok.

Rating:

5.0

Good people work here. My Jeep wrangler lived in the storage here for 3 years and never had any issue with security. For a jeep with a soft top, any one can open it and steal items inside. I know because the jeep was broken into once in Tampa, and another time in St. Pete. But never in the uhaul storage. If I ever need to park another vehicle, this storage in West Chase Uhaul is top notch. I want to thank the staff for doing such a great job of watching after the "Green Hulk" for three years. Thank you to the great people at the West Chase Uhaul.

Rating:

5.0

Excellent service

Rating:

5.0

The online reservation was very easy to use and helpful. I would like to note that the U-haul app itself is not so great. I have tried to use it to return a trailer I rented at a drop off location. The app, just freezes up. Try following steps within the app, example take a picture, and freezes. I tried for 5 minutes, thankfully an attendant at the location I was dropping off at came out and handled it for me. The app sucks.

Rating:

5.0

Well managed location. Friendly and helpful staff. Well-maintained facility.

Rating:

5.0

Been storing the RV here for years without any problems!!

Rating:

5.0

Brad was very helpful and U-Haul was cheaper. Very convenient living right across the street.

Rating:

5.0

The only issue I have is with the monthly rate increasing $10 after only renting the unit for two months.

Rating:

4.0

Only thing was there was no lock in the unit as told and they were closed when we arrived after hours. Had to add a zip tie to secure my unit. However I was called the next morning and told they had secured my unit with a lock and the key would be at the office when I came back in. That was a great help and appreciated it very much.

Rating:

5.0

Suzette and staff provided exceptional services, was very helpful and prompt. Suzette embodies service with a smile.

Rating:

5.0

Your Staff was excellent, I had a wonderful experience working with Susette.

Rating:

5.0

Very nice people there! I had an issue and it was a big one they had moved me out the day I was supposed to move in, so I had no access, but they made sure I have access to my storage that I paid for and I had access the next day very professional very nice I will be back when I move again ! lol 😂

Rating:

5.0

Jean went above and beyond when I was moving out of my storage. The other employees were great when I rented a truck to move out.

Rating:

5.0

Everything was great, staff is always friendly and helpful. My only complaint would be that I had a climate controlled unit and it was always very warm and humid. I would have liked to see the temperature in the unit be a little less warm.

Rating:

5.0

The lady who assisted me was very helpful and kind.

Rating:

5.0

Woman there on Sunday was so helpful and nice to deal with as was Travis all these years ! Love your place, everyone is very helpful and polite

Rating:

5.0

Thank you for your excellent customer service, throughout the years!

Rating:

4.0

I want to say all the years I rented this unit the customer service I received when EXCELLENT, minus this last particular few months. There was a gentleman that was more than extremely rude to my sister who is also listed on the unit. I can speak with my sister to get his name. I am a huge on using UHAUL for moves and will continue to. Thank you for everything! Tyffanny Rios

Rating:

5.0

I could not ask for better service; kind, courteous and thoughtful staff. I would like to give a shout out to Suzette at Westchase, she remembered my call from North Carolina and was ready to help, above and beyond. She’s an asset to your company.

Rating:

4.0

Suzette has been especially helpful over multiple times that we’ve visited for both our rental unit and rental trucks. I submitted another review from Uhaul as well.

Rating:

5.0

Todo está súper bien.gracias a todos por su colaboración

Rating:

5.0

Jean is just great to work and appreciate the support he has provided

Rating:

1.0

They were really rude and we lost everything because they dont give us time , so they put everyhting on sales public with out let us know . Really bad services never recommend

Rating:

5.0

Outstanding service all around from Jean Travis, Suzette and her husband always a great experience!!

Rating:

5.0

X

Rating:

5.0

Jean was great!

Rating:

5.0

Very helpful staff the manager Jean was very accommodating and professional. Easy process. Would definitely recommend this facility. Every one their very helpful.

Rating:

5.0

Thank you so much for all the Great Service ...Cassie was awesome she has always been so nice and has always been able to answer any questions I have had....I appreciate all of the staff ...Thanks you all get 5 ⭐️⭐️⭐️⭐️⭐️

Rating:

5.0

Excellent facility, especially the bathrooms. Only complaint I have is the hallway lights are on a motion timer so if you’re inside your unit the lights go out. So it’s a constant game of going out into the hallways and waving your arms to turn the lights back on.

Rating:

5.0

The renting of the truck I didn't have any problems. Also the rental of the storage. Thank you.

Rating:

5.0

Everything worked out perfectly. 10/10

Rating:

5.0

I needed a 10X15 unit last minute and was unsure if I possibly needed 2. I rented one and they placed the other one on hold until movers got there and unloaded

Rating:

5.0

Excellent business ran by excellent staff.

Rating:

3.0

It would be great if i could of went to my storage at any time but i couldn’t after 10 pm

Rating:

5.0

You should prorrate usage. I always use you guys for my storage needs and paid a full month to keep my things for a few days for the last month.

Rating:

5.0

I definitely recommend!!

Rating:

5.0

Very satisfied for the services and the customer services the best team

Rating:

5.0

Very professional. Thank you.

Rating:

2.0

The help was very good once I got helped. Only one person available to handle 6 customers when I was there. Your employees need help

Rating:

3.0

El manager Dominique es una persona que el día sábado 25 estaba bastante estresado , su trato a diferencia de los demás empleados es muy pero muy malo , su actuación era como la de una persona molesta , su velocidad para resolver era algo asi como apúrate cliente que ya quiero terminar , y no una postura como quiero agradar al cliente Y que se sienta satisfecho , el como manager no sabia que yo había rentado un espacio allí aparte del truck , al hacer mi reserva les comenté que no me llevaría mas de 5 horas . Sucedió que llegue más tarde a buscar el truck , y por ende me pase de las horas de reserva . Al llegar le dijo al joven Juan , le cobras un recargo por no haber llegado a tiempo . Con una cara gesto y acción como si hubiese cometido un delito federal . En fin de resto el trato general de todos los que están por debajo de el fue muy pero muy atento y amable . Respondieron mis preguntas con posturas correctas de una persona que están dedicadas a dar el mejor servicio . Para con los clientes de forma general .

Rating:

5.0

Great place and very helpful employees keep up the good work.

Rating:

5.0

The gentleman that assisted me was an absolute pleasure. Couldn’t have asked for a better experience. What a great guy.

Rating:

5.0

Fantastic team of professionals!

Rating:

5.0

The Gentleman who helped me was very professional and very helpful in the whole process.

Rating:

4.0

They need to answer phone when called. Had to drive 20 miles to cancel services.

Rating:

5.0

Thank you the space was very nice and clean. Will use you again if I have too.

Rating:

5.0

Had no problems during my storage rental. Cleaned facility.

Rating:

5.0

I found the team members to be helpful and concise and professional. I would recommend this facility with out a doubt.

Rating:

5.0

Great storage. All my belongings are as there were when I put them in. Everything from art to furniture has been stored for about 8 months, and everything was great.

Rating:

4.0

Excellent in every way, security practices, staff, facilities. Two Monthly Cost increases were somewhat steep ... that was the only negative factor for us.

Rating:

3.0

end unit and experienced mold and bug issues and no lighting when not in middle of day

Rating:

5.0

Wow!!!! Nate and staff were super friendly and helpful! I had a traumatic experience with another uhaul location, but Nate put my mind at ease and took really good care of me. He actually got me through the process so quickly! Very professional. Please keep him with your company FOREVER!!!!!!

Rating:

3.0

Storage was fine, but renting uhaul was another story to move the storage renting the truck had NO AIR CONDITIONING AND THE CAB OF TRUCK SMELLED LIKE CAT PEE- I let the local manager know of these concerns was addressed they were dismissed.

Rating:

5.0

The storage unit was clean and it was located on ground floor which was convenient for movers to load the furniture. Only issue I can recollect was I had to wait couple of hours to receive the storage unit as the other tenants were still moving out, in essence I was reserved the unit but it wasn't available yet to move, just a mistake by representative who reserved the unit.

Rating:

5.0

Outstanding service!

Rating:

5.0

I have moved quite a bit. This is probably the best uhaul I have ever dealt with. And I’m no spring chicken!

Rating:

5.0

Everything was great and everyone was very helpful any time I had questions. Price was fair and reasonable for the unit I had. Thank you. I'll kind of miss visiting..

Rating:

5.0

I would definitely use again.

Rating:

1.0

Since we moved from NYC to Florida we have had an used UHAUL until NOW! It is sad and disheartening that employees professionalism and customer care has completely disappeared from this UHAUL location. The failure by managers and employees to properly, effectively and professionally take care of issues has cause us to remove any all accounts and no longer do business with UHAUL. Further with same concept in mind we have also informed any and all those we recommended to do the same-as some have already notice the unsatisfactory situations. Please do not have this location manager call as I wish no longer to speak with him. Thank you

Rating:

5.0

Best uhaul storage I have ever been to. That specific store need to be congratulated. Everyone was amazing

Rating:

5.0

Moving to Florida and our new place was not ready yet. I needed a last minute storage solution on a Sunday morning. U-Haul had the solution at a reasonable price. Thank you!

Rating:

5.0

Very easy process and helpful staff.

Rating:

5.0

Great experience. Terrific staff, esp. Travis.

Rating:

5.0

Employees professional courteous

Rating:

3.0

Lots of spiders in the unit. It was an outside access and non-climate controlled unit, so not entirely unexpected. Just didn't expect so many of them.

Rating:

2.0

Storage facility is great and for the most part the staff is great. However, there are a couple staff members at this facility that are rude, unprofessional, and treat customers as if we are an inconvenience.

Rating:

5.0

Travis was a great help very knowledgeable, easy to talk to and great personality he truly help me assist in Carl Mowatt's move. Sincerely Lynnette Perez 813-480_2048 lynnette_perez@icloud.com

Rating:

5.0

Thank you!

Rating:

5.0

Jean was a tremendous help, very friendly and pleasant and answered all of our questions. He did a terrific job handling other difficult customers while helping me, and he did it with poise and gratitude.

Rating:

5.0

Travis es una persona excelente, siempre me soluciona problemas de almacenaje, renta de camiones y camionetas así como artículos de mudanza, cajas, tape, candados etc. El mejor socio para mi negocio

Rating:

5.0

Glad to be nack

Rating:

5.0

Working with Travis has been excellent. Their place is clean and fully equipped for your needs.

Rating:

5.0

This facility is extremely well maintained. The staff is very professional, helpful and friendly. I would not hesitate to refer anyone for your storage needs or rentals. A 10 out of 10 business.

Rating:

4.0

Good job guys!

Rating:

5.0

Great and helpful staff

Rating:

5.0

The manager and staff are great.

Rating:

5.0

Jean was terrific - a huge help! Moving is stressful and his knowledge and help were terrific. The online features of U-Haul are solid too!

Rating:

5.0

The manager Travis was ALWAYS very helpful and friendly. The entire staff were very professional at all times. I really enjoyed my storage experience.

Rating:

5.0

I felt very safe any time I was at this location. All staff were very polite and helpful.

Rating:

5.0

100 % recomendado.

Rating:

5.0

Good

Rating:

5.0

Very freindly people are working in Tampa. Loved my experience

Rating:

5.0

I would like to say thank you to Travis he was excellent superb thank you so much for your hospitality God bless you

Rating:

1.0

Mala atención,poco profesional

Rating:

5.0

Customer service awnsome

Rating:

5.0

Very clean and safe! Excellent customer service!

Rating:

5.0

The general manager Travis was amazing! This was my first ever truck rental and storage rental and he made the process so incredibly easy. Could not have had a better experience.

Rating:

5.0

professional

Rating:

5.0

My movers could not fit all of my items in the storage space I chose. I walked around front, pulled the door and they had closed. As I walked to the car an employee came and let me in. Brian A., the manager I believe, hung around and set me up with another unit for my remaining items. He didn’t have to do that and I am grateful for his kind actions. This isn’t the first time I’ve used their services and this location never disappoints. All the employees I’ve encountered have been friendly and helpful. They carry my boxes to the car and all that. Two thumbs up Westchase Uhaul.

Rating:

5.0

Excellent staff and service - best experience I have ever had.

Rating:

5.0

Wonderful service!

Rating:

5.0

I always have use u-haul for any storage needs. They are pretty good, however this facility and his manager Travis are specially helpful. I appreciate their kindness and dedication to a good service.

Rating:

5.0

All staff members at the facility had good attitudes and were helpful when communicating with them. Jean D. was especially helpful when checking in after a long move as well as helping us transfer to a larger storage unit.

Rating:

4.0

Great customer service

Rating:

3.0

I had paid for a full month, but only needed the unit for two weeks. They were unable to Refund the balance for the month that I didn’t use. That cost me over $125. I think this was very unfair. Great for them, lousy for me.

Rating:

5.0

Travis was great. Very friendly and super helpful when I needed to change my reservation.

Rating:

5.0

the staff is five star

Rating:

5.0

Travis is AWESOME I’ve been to this uhaul several times over the years. He goes above the call of duty to please me and other customers. I use this. Uhaul only because of the great service and respect Travis gives to me and others he is a great asset to your company

Rating:

5.0

100% recomendado.

Rating:

4.0

Very nice location, easy to access and very secure. The people there were great as well. I did have a very stubborn door that was sometimes hard to open but that is really the only thing I could complain about! I would use this location again if I ever needed storage or a truck.

Rating:

5.0

Shout Out To Travis Russell and his Team @ Uhaul Westchase Location. Always Accomodating and Willing to Serve. Great Customer Care 🙏

Rating:

3.0

Uhaul rates are to expensive.. This location their alarm goes off periodically just to remind you that you have a heart and scares the crap out of you every single time. If you have weak heart, think twice about this location because it will put your medication to the test.

Rating:

4.0

Manning in the office was a bit sparse. I don’t know if that was due to COVID or not. The first time I walked in, there was nobody there and I had to call out for someone a couple Of times.

Rating:

5.0

We always felt welcomed by the friendly staff. Travis always went above and beyond. Keep up the great work.

Rating:

5.0

Travis Rusnell at the 11401 W Hillsborough Ave storage went above and beyond to make our experience incredibly smooth and wonderful! He was awesome and is the reason we will highly recommend UHAUL storage to all our friends and family! Truly an excellent experience and thank you so much to Travis for making it a pleasure and super easy! 🙏

Rating:

5.0

Excellent service

Rating:

5.0

Price is not very competitive, overall experience was awesome with staff here at this location. Always happy & helpful.

Rating:

1.0

I was given an extra three days by Uhaul with my trailer because I was having transmission issues on my trip from Az to Fl.. I return my trailer and still got charged 65 more dollars for it.

Rating:

3.0

At the last minute you changed my pick up location for my truck. The one I hooked it at, over a month ago, is where the storage unit was I needed to empty. You had a month to get it right. Bad!!!

Rating:

5.0

The only negative comment that I could make is the parking of rental box trucks too close to the unloading and loading area. Other than that my rental experience was awesome.

Rating:

3.0

Was told I could access Storage 24/7 because it was outside. So drove up there with a car load at midnight to find that I couldn't get in. Really screwed me up here.

Rating:

5.0

The staff at this location is top notch. We only need the facility for 3 months for Peak Season here at UPS but we will definitely, rent here again next year! Thanks yall were great

Rating:

5.0

Very professional John went out of his way to meet my every need in storage unit and vehicle rental

Rating:

5.0

Thank you for all the great years!

Rating:

5.0

Awesome

Rating:

2.0

NA

Rating:

5.0

Everyone with whom I dealt was helpful and courteous. Brian was especially helpful and friendly. The Management and staff at this facility are exceptional.

Rating:

5.0

Friendly staff. Easy access to come and go. Carts to help load. Great!!!

Rating:

5.0

Efficient and friendly staff. Clean and convenient storage units.

Rating:

5.0

We have used this facility on multiple occasions for various reasons and they have always come thru for us.

Rating:

5.0

Great

Rating:

5.0