Customer Reviews for U-Haul Moving & Storage at White Ln

Rating:

2.0

Very busy location with one worker the other 3 were outside. Wait time was very long

Rating:

5.0

I was very satisfied the employee that helped me with amazing. She provided amazing customer service made the whole process very easy.

Rating:

5.0

Ladies were well organized and friendly. Pickup and return was easy and hassle free. Location was easy to get to but there was little room to pull out with the trailer because their were a lot of trucks in the lot.

Rating:

5.0

The two people I had contact with while at this location were absolutely amazing. Friendly, professional and knowledgeable.

Rating:

5.0

A little congested but ok

Rating:

5.0

Everything was perfect and thank you for your help 🙏

Rating:

5.0

Very excellent service! They go above and beyond to treat you as a valuable customer! Every employee that I came into contact was very helpful!

Rating:

5.0

Great customer service

Rating:

5.0

Really enjoyed the whole experience it was easy and stright forward. Definitely using again

Rating:

5.0

The service was great

Rating:

4.0

Windshield was covered in bug guts, cab wasn’t totally clean out.

Rating:

5.0

Everything went well.

Rating:

5.0

I rented a 5x9 trailer to pick up a motorcycle that worked well for me. It was easy to see while on the road and backing up was no problem. I wish UHaul supplied a security locking pin to prevent trailer from being easily detached and stolen while unattended. I started the rental process online the day before. Pick up and drop off were in different cities and the process was very smooth.

Rating:

5.0

Excellent costumer service that two persons was very nice.

Rating:

5.0

excellent

Rating:

5.0

Blankets could be a little more cleaner!

Rating:

5.0

Nothing!

Rating:

5.0

Great professional customer service. Thank you

Rating:

5.0

Despite being very, very busy when I returned the equipment, I was greeted with a smile and received excellent customer service.

Rating:

4.0

It is easy to find and has many vehicles and trailers available.

Rating:

5.0

Very friendly and helpful!!

Rating:

5.0

very good equipment

Rating:

4.0

One of the straps was very worn and needed to be replaced or trimmed. Other than that it was a great job by all!

Rating:

5.0

Have more gas in the tank so customers first stop doesn’t have to be a gas station.

Rating:

5.0

Evethung good

Rating:

5.0

This was not the original location

Rating:

5.0

Everything was good. Except I thought it had a bug smeared on passenger side windshield, turned out as I was cleaning it before the trip, it was a huge scratch from before. Seemed the wiper was used and the blade arm had severely scratched the glass. Wiper blades needed to be replaced, they didn’t help much in the rain!

Rating:

5.0

Actually everything was good

Rating:

3.0

The location of this business is ideal. However, the staff wasn't made for customer service. unfortunately the manager was very stand offish when just simply asking a question in a placid manor. The employee checking me in at the desk was very polite, informative, and helpful. Upon return I was met with a men named Andrew that was discourteous, I pulled up too far within the return lane due to multiple trucks parked within the space already, so I wasn't sure of protocol being that I've never rented from U-haul prior. I stayed in the truck so that when the young man was done talking with a customer I could ask where I should park the vehicle, but once he was done he abruptly told me to move before I could ask any questions, so I asked where should I park. He stated "back there" I expressed there's no space due to the large trucks parked there which he could see, but he said figure it out. So, I back up and did my best once I park I got out and ask If I need to go inside and pay my bill. He very unfriendly said "NO YOU"LL BE DEALING WITH ME, BUT YOU CAN GO INSIDE IF YOU WANT IT WONT BE OF HELP TO YOU". again I just simply asked what the next step was in the process since I haven't rented with them before. i felt uncomfortable and disturbed after this experience. To me there seems to be a problem with management that has trickled down into all departments as we know it starts there first. I will not be returning to this location. Please do better! Thank you.

Rating:

4.0

The young gentleman that was “backing” me in with the trailer upon return wouldn’t stop staring at his phone. Then when I asked him to focus on the task he responded with “just drop the trailer right there if you don’t like it” I will NEVER use this location again for that statement!

Rating:

5.0

Great servise

Rating:

5.0

I don’t like how I was told 3 different prices I had a certain budget

Rating:

5.0

N/A

Rating:

5.0

They employees went out above and beyond to help me find the trailer I needed. Saul was very professional and polite. I didn’t get the names of the other 2 female employees who helped me, but they were very knowledgeable.

Rating:

1.0

Improve costumer service and accurate mileage reader!!

Rating:

5.0

Nice and helpful costumer service thank you

Rating:

5.0

Super helpful and friendly.

Rating:

5.0

Great service

Rating:

4.0

Thank you and God Bless you.

Rating:

4.0

All good - thanks

Rating:

5.0

Doors wasn’t closed properly.and windows very hard do up and down.please fix them.

Rating:

4.0

I think you do an amazing job. Nobody is pefect

Rating:

5.0

Not sure what you can improve on. Customer service was great and that is hard to find. Everyone was helpful and knowledgeable. The employees had a great attitude and very friendly. keep it up.

Rating:

5.0

Excellent service! Very helpful and friendly

Rating:

4.0

The employees could show the functions of the vehicles

Rating:

4.0

Everything was perfect but I would like for the storage unit to be open a little later because we work and it’s hard to be done by 7 at least should be open till 9 just the storage units .

Rating:

5.0

I have used this location in the past and felt that it was not managed well, But the last couple of visits proved to be corrected, Thank you! Great job! The staff was efficient, polite, and professional.

Rating:

1.0

The chunky lady was so rude. We were stuck inside the a storage because our car wouldn't start. No one was there nobody so we had no choice but to jump the fence to get help. Then because of the fence jump they would not let me get to our storage. We were not allowed in then how could we get our stuff out. . They were definitely on drugs, they didn't care thate had a emergency and couldn't get out. I will never get a storage with them again. I got 5 witnesses . Still may get a lawsuit going because I got stuck with a 400$ bill

Rating:

5.0

Trailer had no Jack. Had to pick up trailer and place on ball. Pretty heavy

Rating:

5.0

Staff was very friendly and helpful.

Rating:

4.0

Not sure

Rating:

1.0

What a disaster in his experience with Uhaul was. You never fixed and attached the lock on the front door. You brought it back to Uhaul from my home to Pleasanton and repair and attach my provided lock. You never attached the lock and the entire box shifted. The entire U Box fell apart in delivery to the East Coast. You were not able to get it to my house because of sufficient damage and my 75 year old husband and I had to rent any truck and go 1 1/2 hours away to unload the disaster, drive it back home and unload it in our garage and return the truck. With no $ help from U Haul!!!!!

Rating:

1.0

There were three females including Donna the assistant manager at the location behind the counter. When me and my friend arrived to pick up the truck, they were busy engaging in chatter and gossiping. They were very rude and unprofessional. They were calling each other retarded and talking about food and what they were eating or going to eat and not paying attention to the customer. I was told I had the full coverage package she even circled roadside assistance and the extra charge daily for coverage but roadside assistance was not included. She did not add my friend as a authorized driver she didn't bother to ask I had to tell her and she still didn't do it. Completely horrible. The manager Nicole called back and was not sorry for any of their behavior and said they didn't do anything wrong and were given a different story.

Rating:

4.0

I DON'T received credit for gas I pickup the truck empty and deliver the truck with 1/4 tank gas.

Rating:

5.0

Keep doing what you are doing.

Rating:

4.0

The customer service was outstanding. The lady who assisted was so friendly and helpful and both pick up and delivery. I didn’t catch her name but she was so pleasant.

Rating:

1.0

Very rude employee and racism

Rating:

5.0

No comment

Rating:

4.0

There is not enough parking for customers. If there is nowhere to park and you park in an empty truck space they will ask you to move it even if there is nowhere to go. I have used this location multiple times and the parking is always an issue.

Rating:

5.0

No comment

Rating:

5.0

Everything its good

Rating:

5.0

Thank you for helping me

Rating:

3.0

Your clerk was incredibly slow. Persons who arrived after us completed their transactions before me. Signing up online makes no sense if you have to repeat the whole process again at your facility.

Rating:

5.0

My experience was great.👍

Rating:

5.0

Great experience as usual.

Rating:

1.0

My storage unit had a six foot slash in the ceiling which could only be partially repaired by stapling portions together. It was never made watertight or secures from the elements. This location almost never answer its phone and never returns urgent ohone calls which makes commjnication with the lical staff virtuly impossible. This location rented me a 26 foot truck without detecting that the gas pump assemblyvhad been ripped out of the gas tank which caused much gas to leak from the tank while driving. This location promised to refund prepaid rent when I moved out yet did not immediately do so. Customer service at the White Lane Uhaul is the worse I have ever experienced. Once I approached a erk at the front desk while she was playing with her cell phone and apoeared annoyed to have been interrupted by a customer wanting to buy boxes.

Rating:

5.0

The manager was very kind and helpful. She is a great people person and provided quick and efficient service as well as offering to answer any questions i had regarding regulations, rules, and facility hours.

Rating:

4.0

Couple years ago, it was bad. This time it was great. I cleaned it and swept it out myself. I would come back.

Rating:

4.0

Nicole and her staff were accommodating during a stressful time. Kindness matters. Only reason 4 stars, they rented the trailer I had to someone after me and I was charged their toll fees. They didn’t clear me completely out of the rental.

Rating:

5.0

The best U-Haul center I’ve ever used. Felecia and Nichole both are very professional friendly informative and knowledgeable. Superrrr clean facility as well.

Rating:

2.0

Very difficult to talk to an agent. There was a lot of debris Near the storage. It also seems that if it was to rain, the water would get inside.

Rating:

4.0

The area between units where you drive was littered with nails, broken glass, and other tire popping things. Lots of dust on all of my things.

Rating:

5.0

The person who attended me was the best, that guy was like manager. Very good Customer service.

Rating:

5.0

Jose was a great help and courteous Thank you

Rating:

5.0

The storage unit was well kept, clean, and convenient. I would highly recommend them.

Rating:

2.0

Gave me a small truck when I asked her big truck for a washer and dryer up right to fit in a tall refrigerator. She gave me a wrong truck. I dislike that.

Rating:

5.0

I have used uhual in various states and locations and this has been by far the best location I’ve ever been to. The staff is very polite and helpful. They go above and beyond to make you feel comfortable and make your experience great! I really appreciated all their help.

Rating:

5.0

Loved this storage place! Everyone was more helpful then I expected. Store manager was very sweet and professional. Only issue was the access hours.Thank you employees for the great experience!

Rating:

5.0

Thank you guys so much!

Rating:

5.0

Nicole is AMAZING AND HER STAFF WELL TRAINED AND EXTREMELY HELPFUL

Rating:

5.0

Nicole was flexible and great to work with.

Rating:

5.0

Very helpful and friendly

Rating:

3.0

Some of my stuff in my storage was taken May because I didn't lock it. That's the only problem I have of after all every day was just fine and very professional.

Rating:

5.0

I can’t tell you enough about all your staff members at the White Lane / Ash location. They are the best customer service I ever been around This location should be the training center for all employees on how to take care of customers. The facility is clean and the service is unbelievable. I will share my experience with everyone I no who needs any rental equipment/ Storage Thank you Tai Vaimaona

Rating:

5.0

Customer Service was exceptional.

Rating:

4.0

No comment

Rating:

1.0

Unit was filthy, I swept unit myself before putting my furniture inside. Now I’m concerned about the decision to rent there.

Rating:

5.0

Very good people and very strong good place

Rating:

5.0

Thanks to the staff great customer service Felicia , manager Nicole outstanding service above and beyond.

Rating:

5.0

Great experience. Highly recommend this facility.

Rating:

4.0

The only thing I didn’t like was on your website after the office is closed at the gate and the facility is open till midnight but it’s not. It’s only open till seven in the evening.

Rating:

5.0

Nicole and staff were amazing. Very helpful and patient.

Rating:

5.0

The staff is amazing they are all very knowledgeable and helpful and Nichole is so sweet she made my experience amazing thanx white lane U-Haul 4 all your help and support

Rating:

4.0

I really enjoyed the customer service representative named Felicia at the White Ln location. She was always helpful and knowledgeable about the process of securing a unit and rental trucks.The only issue is that we had 3 monthly rate increases in less than 2 years for such a small unit (10×10), started out at 124.95 then to 134.95 to 149.95, I ended up securing a unit with Derrel storage for a larger size 20×30 and although it's more expensive you can at least see where your money is going. I can park 2 cars in my unit there and still have space to put other stuff in it.

Rating:

2.0

Never Again

Rating:

5.0

The male staff (I forgot his name) who helped us was respectful, accurate, and most of all very patient with me and my wife as we had so many questions and purchases. It felt nice that this gentleman was very willing to help.

Rating:

4.0

The staff has improved. They now are more friendly, professional, and available to assist you. Thank you

Rating:

5.0

Thank you for quality service!

Rating:

5.0

They gave me a reach around before moving out. 10 out of 10. They made me feel at home.

Rating:

5.0

They're the best the manager especially she's the best we need more managers like her 100%

Rating:

2.0

Door doesn't open. Have to use something just to pry the door unlock. 1st day took 2 visits to lobby for help.

Rating:

5.0

The parking lot situation is difficult to navigate coming in or out. Depending on the time you visit , A uHaul truck is parked near the street which blocks the view of oncoming cars.

Rating:

1.0

the storage doors are not wider enough and the room is smaller than local competitors and expensive than the local storages

Rating:

4.0

Just to clarify our move-out date was 6/8/22.

Rating:

4.0

Everyone was helpful especially Falicia she was exceptionally helpful, but when I went into the store in the afternoon there was a young girl at the counter that was very rude and mannerless in her attitude because the parking at this facility is extremely small she was very demanding on where to park when I just parked to ask why my access card was not working. I felt disrespected because I am Hispanic, she was very ugly how she was talking and looking at me. But other than that it's was good.

Rating:

5.0

Kool!!

Rating:

5.0

All good

Rating:

4.0

Should always give customers the manager card automatically because customer makes you wait 15 min to get a call store.

Rating:

5.0

Quick and easy. The staff are extremely helpful and friendly. Good experience.

Rating:

4.0

Contenta con los servicios Gracias

Rating:

5.0

Nicole , the manager there, has to be the most awesome, caring, excellent in customer service, beyond expectation! Managers of any facility I have ever met!!I had some unusual circumstances re my storage unit , dating back to 6 years having my things in storage never actually seeing what all was actually taken to my storage. Nicole remembered the situation dating back that far. Worked with me with everything that needed to happen for me to make the trip down to Bakersfield from Sacramento to get my things, finally!! She went beyond the call of duty even as a manager. .I can't say enough about Ms NICOLE!! Thank you Nicole s

Rating:

2.0

Major safety issues with not putting my Hitch on my truck the correct way ..

Rating:

5.0

The manager and young man helping me were AMAZING so helpful and patient.

Rating:

1.0

My answers are based on the fact that it said I would have 24 hour access to my unit. In which I do not. Also they were supposed to have a lock inside my unit upon me arriving. I had to wait 3 hours to finally locate someone to get a lock. Then my code did not work for the access to the storage area.

Rating:

1.0

My storage had rodents in it I had water damage to my furniture from a roof leak.

Rating:

4.0

Other than our access number not working and delaying us an hour, the staff was very helpful

Rating:

1.0

Prices are too high. I left to go with a competitor, cheaper prices for a larger unit.

Rating:

5.0

Thank you

Rating:

5.0

We had an older U-Haul lock for our unit. This was noted and a second lock was applied. I did not appreciate that the lock left in the unit was a "must have".

Rating:

5.0

Great place and accommodating employees

Rating:

5.0

Best customer service ever!!

Rating:

5.0

Easy in and out. Plus they have trucks on-site if you need to rent one.

Rating:

5.0

Wonderful staff. Friendly 👍

Rating:

5.0

The only glitch was exactly HOW to EXIT the lot as we did not have a remote. A lady pulled up behind us and did something (?) and the gate opened. We will ask more questions on our next visit.

Rating:

3.0

Please consider starting a program for senior citizens and disabled people with disabilities your prices are fair but sometimes it affects senior citizens and people on SSI and SSD keep up the good work thank you Victor G

Rating:

1.0

The 2 young girls that work there are very disrespectful and rude. They do not want to help out the customers at all they just play around while they are working. One of them was trying to get into a fight with me while I had my 2 children with me! It was an awful day and then she threatened me that she was never going to help me with my storage. I prefer pay less in another storage than stay here I love my storage space and the location but because of these 2 disrespectful girls I left.

Rating:

1.0

I was forced to pay with cash because the facility management refused to let me pay with my bank card. I thought it was unusual!

Rating:

5.0

Rented truck Bakersfied Ca on white lane . young man very helpful and polite. made renting truck easy. Thank you Karen maldonado.

Rating:

5.0

They are very helpful had a lot Patient with me I love there Service I will drive that extra hour for there Hospitality then 15 minutes to Visalia thank you Bakersfield

Rating:

1.0

I was helped by a staff member, a new employee I assumed, who was doing an EXCELLENT job of meeting my needs, that is until another employee rudely interrupted our prospects, causing the new employee greater difficulty. He was verbally abusive and demeaning to the young lady assisting me. There was an additional female employee who's professionalism fell far short when I attempted to gain her assistance in showing me WHERE I was to swipe my entry and exit card for my storage unit. The Manager at this location was very professional and helpful when I asked for her help... her staff however get a 0 for ethical treatment of others as well as professionalism.

Rating:

5.0

Thank you so much for keeping my things safe for over 16 years. The staff went above and beyond with helping me.

Rating:

5.0

Donna was over and above the call of duty in helping me get everything out of my unit. And Bree also helped me.

Rating:

5.0

Very helpful staff. Got in and out no time.

Rating:

5.0

Only thing was they had two of their trucks surrounding the entrance of my storage so I had to park further away. What was SO sweet, was that when I opened my unit there was a goodie bag waiting for me with some very needed water & electrolytes packet, along with other items!!

Rating:

5.0

It was so easy and fast to rent and move my stuff I loved it!!!

Rating:

1.0

I got a totally different storage unit from what I reserved!!! I didn’t even signed anything or ask me about insurance

Rating:

5.0

I said no for well lit because the light kept shutting off I had to leave my storage unit just to trigger it to turn back on. I had a climate control unit. This happened often, very inconvenient The staff has always been friendly and amazing thank you guys!!

Rating:

2.0

They billed me even my storage was removed within 4 days.

Rating:

4.0

Great experience, helpful staff. Smooth processing the whole way.

Rating:

5.0

Nichole was such a joy to work with! She set me up with a storage room, a trailer hitch install and a truck rental in just minutes. AND answered all of my gazillion questions and was still very nice! The storage room was SO CLEAN and looked as if it's brand new. It was a nice surprise to find a little "welcome" bag with a lock, a to-go coffee cup and a pen! I have a feeling this was a "Nichole" thing and it was a nice little touch. Thanks Nichole, and Uhaul on White Ln. This is the best location in Bako.

Rating:

3.0

The exit gate wouldn't open. Noone answered the call nor the phone call. We hope that isn't a regular occurrence.

Rating:

2.0

My things were placed in your location clean and almost like new condition when I went back 1 year later to pick up my things there was Durt all over my things a total loss all of my things were ruined. I made a complaint to the front office all was done is the young lady took pictures. I give this uhaul facility an F rating

Rating:

1.0

I moved to a different storage after my roll up unit was BASHED -IN and forcefully PRIED open with lock intact. The thieves took a LOT. At the time 12/18/20 there were NO known CAMERAS viewing the storage units area. No one appears to actually occupy the front apartment-looking structure and there were often questionable persons of no apparent means wandering freely up and down among the storage unit rows I think some are living in storage units. I believe with the rental of vehicles and sales of supplies kept staff from proper monitoring of the storage units. I have chosen a new facility that does one thing; just rents out storages units. I was pressured to purchase renters insurance upon getting this unit in Jun/July 2020, insurance which is now asking for receipts of my stolen items and since I barely have any and clearly this insurance maybe wasn’t right for me I do believe such stipulation should have been pointed out as clearly as the pressure to buy it was. I am glad to see that many new cameras and high tech are finally being installed at the facility. I will use U-Haul again but I certainly would rent another unit only with great caution. Thank you

Rating:

2.0

I been with you guys for over 4 yrs property got damaged because of weather. Staff very rude everytime I used your rental department was treated like a criminal. Im a real estate investor. Finally move my business elsewhere

Rating:

4.0

Very helpful and nice

Rating:

5.0

Service was good thank you very much Christina storage manager

Rating:

5.0

No comments

Rating:

4.0

Units sizes were limited due to the pandemic. I wish they had a bigger size than size rented. I had to rent a storage unit so far away from home. Using gate access was easy in and out. I like they provided the 🔐.

Rating:

5.0

Thank you for your excellent customer service. I have always appreciated the quick response time and professionalism displayed by the entire staff at the White Lane U-Haul.

Rating:

5.0

Very happy w U Haul storage experience. Very clean, well kept and convenient. Handy items always avail 4 renters. Staff very helpful and pleasant.

Rating:

2.0

My unit was tampered with once and broke into the once. When they broke in, they totally ransacked everything. They were not able to get anything on camera because my unit was in a "blind spot". There insurance did not cover anything because the they stated that I provided proof of insurance. I did not have my own insurance. There was also some female living in one of the units at the time. They gave me 3 months free rent but after two months they began to charge me again. I was moved into a new unit that was by a camera. I kept my belongings there a short period longer and moved.

Rating:

5.0

You could use more parking in the front. I had to run over a curb with your trailer to get out without hitting anything.

Rating:

5.0

Is good for me thanks for your help

Rating:

1.0

They tried to give me a 10X10 room and insisted it was 10X15 which it wasn;t

Rating:

1.0

They refused to admit they made a mistake and I didn't store my car there and left very angry

Rating:

4.0

U-haul trucks parked in back blocking parking for customers vehicles!! Almost impossible to park in first row near storage

Rating:

5.0

The management was extremely helpful

Rating:

5.0

I secured the storage, on White Lane for1 1/2 years. I did not have any problems with rodents are bugs. I never had any break-ins are disruption of service. The staff have been friendly and helpful

Rating:

4.0

Staff was great. Storage area was sometimes overcrowded especially with passenger vehicles and made for tight driving through to get to my unit

Rating:

5.0

Safe and secure.

Rating:

5.0

Excellent facility and friendly and helpful staff. The wait for service can be long.

Rating:

4.0

CSRs are friendly however there never seems to be enough CSRs onhand during peek periods. They don't have a sense of urgency when it's several customers deep.

Rating:

1.0

Not the best experience

Rating:

1.0

All my stuff was stolen out the unit they're the only ones with the key said they had cameras cameras did not work inside job they need to find a thief within their company

Rating:

5.0

Very friendly and helpful staff. Would go to them again.

Rating:

5.0

Luis was extremely helpful through the entire process and made me feel secure about my storage needs! Great staff

Rating:

1.0

Prince increase by $5 a month immediately after moving in. When asked for an explanation I was told by Assistant Manager because we can increase the price. Cold Customer Service and poor communication

Rating:

5.0

Great place to store your belongings.

Rating:

4.0

Enjoyed renting in a clean and very friendly Place

Rating:

5.0

Great place, everyone was very nice and helpful. Thanks to the manager, Luis Gonzalez, he was very efficient.

Rating:

5.0

Everyone was nice, friendly, and helpful...… Made it easy for me. First time I've used storage facility.

Rating:

4.0

Thanks we had a good service.

Rating:

5.0

Thank you for your wonderful customer service

Rating:

3.0

The only thing that wasnt good their was no trashcans for people to throw. Stuff away like a few black garbage bags .not a sofa or anything big it would have been convenient for us .so I think having

Rating:

4.0

I could never understand why my rent was raised ever year.

Rating:

5.0

The staff @ the White lane facility in Bakersfield has gone out of their way numerous times to help my wife and I during our move and transition. Thank you

Rating:

5.0

We are beyond happy with our experience with the Uhaul on White Lane. Every employee has gone above and beyond to assist us and are very pleasant to communicate with.

Rating:

3.0

5x10 Storage unit states fits 1-2 bedroom home. Barely fit a one bedroom home. But had good customer service

Rating:

4.0

Calls were not answered by the facility itself, but rather the main line. Very difficult to get a hold of someone at the specific location. Also, no response to written text messages.

Rating:

5.0

.

Rating:

5.0

Excellent Service

Rating:

5.0

Thank you U-Haul

Rating:

3.0

Robert and Kristine are great and helpful. However, I lost about $50 with gas overfill. Long time processing in. Lock mechanism on storage unit broken. No instructions on box to leave storage area.

Rating:

5.0

Very helpful and great customer service

Rating:

1.0

My unit along with several others was broken into on or before 4/19/2019. I was sent an email stating they put an additional lock on my unit but I was never told why. Most of my stuff had been stolen

Rating:

4.0

Friendly, courteous, great experience!

Rating:

5.0

Great customer service and facilities.

Rating:

5.0

They were completely professional and helpful!

Rating:

5.0

Ethel was great. Very friendly an helpful. Thank Ethel and tgeam at Uhaul

Rating:

3.0

My phone reservation was unit 440? When I arrived, was told its not available & given 2 units. I had 2 purchase an additional lock. I was told return truck Panama Ln, had to take to back to White Ln.

Rating:

5.0

I was pleasantly surprised and told my wife no wonder U-Haul is nationwide it’s a great organization ran very efficiently with a good product

Rating:

4.0

Other then having to wait from Feb 26 to march 12 2019 to get the pod delivered everything was good

Rating:

4.0

Check in process needs to be streamlined for faster check in.

Rating:

5.0

It was quick fast service

Rating:

5.0

This place is great and the staff are friendly and helpful. The best storage experience I've ever had. Recommending to everybody I know. Thank you.

Rating:

5.0

We had no problems at U-hall storage.

Rating:

5.0

I would recommend your storage units to anyone that is looking for storage. Thank you once again for all the help & energy you put in by helping me.

Rating:

2.0

Autopay did not work but we tried to fix it MULTIPLE TIMES & it still failed. Staff treated me like a deadbeat even though it was autopay not working (exception: Amanda). I expected better from U-Haul

Rating:

3.0

The waiting time for pick up was more than an hour. To respect what they offered they asked to drop off at a different location saying the address was on the contract. No address to drop off.

Rating:

5.0

Great staff, your storage manager was very helpful. Considering the construction in your parking lot, it did not hinder there ability to give great customer service.

Rating:

5.0

I noticed after all my belongings were cleared out, how “clean” the empty storage space looked. No bugs or vermin droppings...I had never even thought about it before-my things were kept “bug free”!

Rating:

5.0

I was impressed. The facility was well maintained. There are security cameras. The associate that helped me was knowledgeable, personable, & she made the experience a good one.

Rating:

5.0

They were always very efficient

Rating:

5.0

Great storage place

Rating:

5.0

Staff is friendly and very helpful.

Rating:

5.0

Very good experience

Rating:

5.0

Thank all of the staff for the help they gave me.

Rating:

5.0

Great!! You guys were awesome.

Rating:

5.0

Very well organized. Thanks Patricia Parks

Rating:

5.0

Thank you for your care this time We were very happy to have the confidence that you did have our truck ready on the day we reserved it. Thank you and we will most likely call again. Thank you L

Rating:

5.0

I am a U-Haul fan, my recent storage location on White Lane, in Bakersfield, had a crew that all U-Haul employees should model after. They were so intuned to my specific issue.

Rating:

5.0

So far our only contact has been renting a storage unit. The store manager was accommodating as were staff. That process was easy.

Rating:

3.0

The door I had to get into my storage was small. I was told that it has a way to keep it open, but it didn't. Your free storage should be large enough to fit the size of the truck rented.

Rating:

5.0

Staff are well trained and very helpful

Rating:

5.0

On my way to finalize my storage reservation rental, I thought, "I'll compare prices I was quoted to those along the way, in case I find lower rates and closer distance." Wow, no doubt, U-Haul wins!

Rating:

5.0

good help. Awesome.

Rating:

5.0

Great customer service! Thank you

Rating:

5.0

Area is a little tight coming into center because of all the uhaul rental vehicles ready to rent out so it a little overwhelming. Workers are good at what they do and are good with helping you out.

Rating:

5.0

Staff were very nice and professional and friendly thanks for making my move easier.

Rating:

5.0

Employees at this store work like clock work .....very happy friendly professional and helpful...NICE JOB!

Rating:

1.0

Most unorganized company I have ever dealt with, will never use Uhaul

Rating:

5.0

I had the utmost BEST experience ever at White Ln Uhaul. Monica was very helpful, knowledgable and her customer service was perfect! She explained everything to me as I got my storage unit.

Rating:

5.0