I submitted a complaint about the entire rental problem. Someone go t back to me once but never responded back after I explained the problem. UHaul let me and my husband down. We could have been killed or seriously injured due to the faulty transmission on the 26' truck. But after all this, you probably won't get back to me again. I will get a hold of Corporate if nobody responds again though.
RONALD ICustomer Reviews for U-Haul Moving & Storage at White Ln
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great customer service! Made it really easy
ESTEBAN LI had a good experience. The employees were great. Knowledgeable and friendly. I can’t complain about anything. And I would if I could!!
MITCHELL ATrailer I rented was not properly hooked up to my car and the inside of trailer was very dirty with wood chips and nails on the floor.
ARMANDO Mnothing
RONALD SStaff was very helpful in answering my questions. And the one time the staff didn’t follow through with something I was told, they certainly jumped on it to handle the situation.
Crystal A | First ImpressionsThe trailer had broken plastic and gardening mulch inside it. I had to sweep it out
Arend BThe staff was very helpful and welcoming.
MARCO MOne of the best location staff really helpful
ABRAHAM G | Overall ExperienceThe woman who helped us was very friendly and helpful. We appreciate her.
CODIE PAlways a positive experience at this U-haul franchise. Always smiling faces
REGINALD KVery good service ⭐
DESIREE B | First ImpressionsEverything was good
TRINIDAD LI reserved U-Haul and 2 dollys well in advance. I was told one wasn’t available and that the other was inside. Once I was to my destination I found out no dolly was inside!!! I called the location and no one seemed to care. I had to call around and by this time there were no dolly’s available anywhere. I had to pay 30$ to rent one from Home Depot then received a call that U-Haul all the way across town from me had 1 dolly available. I had 2 refrigerators and a washer and dryer to move. This was a huge inconvenience!!!! I was not able to get a refund from Home Depot by this time. Usual said I could keep the truck another day without charge only to be charged when I returned it. I had to talk to multiple people and explain the situation so I wouldn’t be charged. Absolutely the worst moving experience I have had!!!! I highly recommend making sure dollys and other reserved items are available!
LEANN JEverything was excellent, I can always trust UHall.
CLYDE Gall was good!
DENNIS DTruck has really bad tires engine motor hears like a junk engine!!
LEONARDO AThe manager was very nice and she made the process of renting, potential issues from use, and how to return the rental very simple. The pricing was spot on and very reasonable, thank you.
Jacob TFast service very clear communication you have to be patient very busy place
FERNANDO BChange Nothing¡!
Heather Wmore associates at the counter always long lines and one person helping
Linda JNothing
GARY Chave more than one cashier helping customers would be a BIG improvement. Thank you for Great! service.
JAMES AStaff was very friendly and efficient
DAVID CSeveral Customers Standing in line no one to help them, Trailer was very dirty Took Pics of This Trailer, I cleaned the dirty trailer for this location .
JERRY SUhaul website says three containers handle a 1-2 bedroom home. Absolutely no way and I had to order a fourth container. I had one king size bedroom and one twin size child’s bed room. There was a washer/dryer, one recliner, and small breakfast table set, but no fridge, living room or formal dining room furniture The containers are several inches shy both ways of the 5’ x 8’ size advertised. 24 moving pads per container was twice the number of pads needed and the pads not needed take up room as they have to stay with container. I would not recommend these containers for an average or especially a large scale move.
David AFast service from beginning to end
TERESA WThis is an actual U-haul facility and everything ran smoothly.
Amina Wexcellent services
ROSALBA CN/A
RAUL RI declined insurance in my online reservation and verbally to the account rep when I picked up the vehicle. When I returned the vehicle I was charged $60 for insurance. When I pointed out the issue to the attendants they informed me there was nothing that could be done. I will be taking my business elsewhere in the future and recommending to family, friends and colleagues that they do the same. Regards Ken Haney
KENNETH HCustomer service was amazing! We rented the largest truck possible, I was a bit terrified but it worked out perfectly! Tons of space in the truck made for 1 easy trip for a family of 6 with tons of stuff/activities. Thank you!!
CASSANDRA NGive more information to your customers
VICKI WOver charged me haven’t got refunded returned when had to and said I still had after I parked right in front of store
Memarie SWaited in line for over 10 min without being acknowledged by the sales girl or thanked for our patience.
DEVIN WThe truck was clean and ran well. The staff at this location are helpful and courteous.
Mitchell RI used different services at this U-Haul location several times in the last few years. I’ve always had a great experience.
Chris BAll went well. There were no issues or problems.
DAVE SFast services
CARLOS MPick up and returns were no problem. Customer service was great. Used Precision mover to load and unload. I would highly recommend that company. They showed up early and worked hard.
JERRY HThanks again
MARTIN CKeep up the good work!
MIGUEL GVery friendly and helpful and easy process
JOSEPH F | First ImpressionsHad no problems with the drop-off.
KATHLEEN RI must say, this storage facility has been the best I have ever dealt with. I put my stuff in storage while I was in a transition move to another town, then I lost my job and was unable to pay for my unit for 6 months. I thought for sure they would sell my property, but that was the farthest thing from the truth, they understood my situation and let me get my property out after not paying them for that entire time. I would recommend this place to all the people I know. Much love and respect to this entire facility and the staff, very professional. Thank you Donna for your kind heart.
louis r | Overall ExperienceExcellent Customer service
JOSE MGreat customer service
TRACY MVery fast and good equipment
CARLOS MThe woman with the red hair behind the counter was extremely efficient and professional. She was able to complete several contracts in record time while being pleasant. Also Dillon was friendly and very attentive. He acknowledged me right away, and even made a suggestion to get a larger trailer which turned out to be the best idea ever for my purpose. I even observed Dillon mopping the back of a truck, and other workers cleaning equipment. I have not observed all these positives in other locations so cudos to UHaul on Ming Av in Bakersfield. They will be my go-to location when needing services in the area.
CARLOS BKeep up the great service thank you
RICHARD VThe rental truck smelled badly. They should Definitely get them cleaned more often.. it reeked so bad
KARINA MUsed a truck from this location twice in as many months - was treated very friendly when picking up the rental. Explained the terms very well. The same lady checked my equipment back in - it was very fast and again beyond a very kind experience.
TERRI SThe pick up process was so easy and quick since I reserved and completed the paperwork online.
Lupe GThe original trailer I was supposed to take for the day was splashed with mud & kept blowing fuses on my tow vehicle on the light test. Thankfully the staff set me up with another trailer just like it.
JOSE NFriendly, efficient staff.
RONALD CThe lady at the desk was very nice and helpful.
JOY MNot sure maybe put stero and the mirrors not adjustable lots of blind spots oh that fuel meter on driver side should be on dash
CRESENCIO Cfirst time I have ever had such a smooth transaction, in and out. No long lines, no inquisition process, fast and simple. I was very pleasantly surprised. thank you to this team.
KIMBERLY CFast easy drop off. Thank you, PGIII
PETE IMake sure the vehicles are gassed up and maybe update the vehicles!❤️
GWENDOLYN MThe ladies were excellent there, I should say everyone was completely helpful, professional, and easy to deal with their
CHARLES M | First ImpressionsNothing of importance. Other than being in Bakersfield, the whole experience was very good
JEREMIAH RI rent a lot of equipment and always u see U-Haul but White Lane is my favorite location always have equipment and staff if great!!
JOHN Pexceed my expectations. GRreat experience.
Jaime MWe stopped at this location twice due to dropping equipment off at 2 separate times and both times the employees were very welcoming.
ASHLEY SI did not like the fact that I had to download the app in order to return the equipment.
TRAVIS LVery helpful and friendly
Jennifer P | Overall ExperienceFriendly, knowledgeable and helpful. Service was quick and simple. We were in and out in a few minutes.
Heather R | First ImpressionsFriendly staff
adrian b | Overall ExperienceExcellent customer service
Maria t | First ImpressionsThis whole experience with Uhaul has been by far the worst service. Started off with access codes being denied several times. I was then granted after hour access. In which again access denied. I would wait in long lines, over 11 minutes. Wait times for calls were around 18 minutes. Each time I came in I would get terrible service by front desk. I was told several times to come before a certain hour, in which I would. Just to be told come again the following day because it was close to closing. My move out experience was even worst. I spoke to 4 different employees each telling me a different story! Now today October 9th 2024. I was told to speak to Desiree. Desiree actually helped, but then Aina came out of the back room for back up. As soon as Desiree called her she rolled her eyes gave Desire attitude. Desire attempted to tell her what I needed Aina cut her off. Gave me attitude and was very short no greeting no type of mannerism. I explained the situation to her she then rose her voice saying I needed to pay in order to get access to my thing an after being told by Nichole the manager it was fine. Desire told her what I needed, and that I DID NOT NEED TO PAY! so Aina called her Grandma in which works at Uhaul. Her grandma who I can hear tell her “correct she DOES NOT PAY DUE TO HER EXPERIENCE!” Aina got off the phone and her only words were “go to the gate meet you there!” With attitude. Also when walking back to the gate, Aina had her wax disposable pen in plain customer sight. Kept making comments. Then opened the door for the direct storage unit, and didn’t give me or my colleague a chance to hold the door, which closed on my friends arm. As Aina just walked away. Now when I came back into the store. I asked Desire for Ainas name because I will be reporting this terrible experience and Aina walks to the exit and laughs and said do it”. TERRIBLE EXPERIENCE! 0 stars!
Arisa N | Overall ExperienceGood job
dawn w | Overall ExperienceMy only concern is one of my tv stopped working when I took my stuff out of the storage, I not sure if it was the heat that may have caused it to go out because we were in a storage unit outside. I do know that it was working when moved into the storage unit. Going to call today to see if the insuranceI purchased covers the tv. Other than that great experience.
koriana h | Overall ExperienceVery impressed great crew that put "me the customer" first! 10* stars
WILLIAM P | Overall ExperienceNothing stolen however someone attempted to break the lock
Elizabeth A | Overall ExperienceJust wonderful people who work there, so friendly and concern about you has a person not just a customers. Manager was wonderful.
JAMES B | Overall ExperienceThe lady upfront was very helpful
WILLIAM P | First ImpressionsDavid Uribe and Philip Carter were very helpful. David opened my unit door that was stuck with patience and a great attitude. Philip also helped with my unit (620) door. This door was supposedly fixed and loosened from my last visit. Both young men exemplified good customer service. Some of the other staff acted like I was inconveniencing them. ( deep breathes, eye rolling) Phones are not answered, staff were sitting in office on their cell phones. I tried calling one day to get help with door but had to walk from back of premises to office at which time I observed them on cell phones. After walking into store and standing for a few minutes I had to say something to get help. Rhere were no other customers in building. I was so annoyed that I called again only to go to recording as staff went back to cell phones. David set me up in my new unit and went above and beyond to make sure I got the right sized unit.
LIAPAULETTE W | First ImpressionsNichole was super helpful and took care of the issue quickly.
JULIE B | First ImpressionsMaría/ Mariah was gorgeous and very helpful
FRANK Z | Overall ExperienceEvery time I was visiting the storage, something was blocking my storage gate; a trailer and a black Chevrolet... Always I needed to argue with the staff to remove those items.
Eduardo D | Overall ExperienceGeorge was great overall great experience no problems whatsoever and yes I would refer to somebody else
Curtis M | Overall ExperienceVery good service even the cleaners were friendly and helpful I still will be helping out my niece who has a unit there will use again if i need uhaul Thanks for the service
marilyn b | Overall ExperienceThe staff at white lane in Bakersfield were absolutely exceptional. Nicole went over and above to help me get my father’s belongings back to Montana where we live. It was a difficult situation and she and her staff went out of their way to help me resolve some tricky logistical issues. Cannot say enough about them and their outstanding professionalism.
Benjamin C | Overall ExperiencePerson at front desk was VERY rude and would interupt me. She asked me for a physical address for drop off, I gave it to her and she didn't even use it. Instead she put whatever city she wanted and didn't tell me. And I told her I wanted to find a uhaul storage and didn't even bother telling me that where I was headed didn't even have any storage locations... so I had to stay at a Motel 6 and drive an extra almost 2 hours after driving 4 hours already. And she put a drop off time that we didn't even discuss. When I finally found a storage and was about to drop of the truck (1 way) I couldn’t even do it because of the person at White Lane Bakersfield location messed up the drop off location. It caused soooo much extra stress, frustration and time..... almost costed me extra money that I don't have. Very very poor service. Thankfully the location I did drop it off at fixed everything and saved me money.
Brandy A | Overall ExperienceVery friendly and helpful staff
adrian b | First ImpressionsImpossible to reach a live person on the phone; ZERO customer service, and when I showed up, generally unpleasant customer service....what does it tell you when the most important item on my list post-storage-rental is figuring out where to leave negative reviews....oops, forgot, obvious don't give any damns. For completeness, however, some staff were definitely helpful, but this was the exception. Generally, management determines the tone.
NEIL H | Overall ExperienceVery excellent service! They go above and beyond to treat you as a valuable customer! Every employee that I came into contact was very helpful!
BRIAN E | First ImpressionsReally enjoyed the whole experience it was easy and stright forward. Definitely using again
Valerie G | First ImpressionsEverything was perfect but I would like for the storage unit to be open a little later because we work and it’s hard to be done by 7 at least should be open till 9 just the storage units .
Erika L | First ImpressionsThe chunky lady was so rude. We were stuck inside the a storage because our car wouldn't start. No one was there nobody so we had no choice but to jump the fence to get help. Then because of the fence jump they would not let me get to our storage. We were not allowed in then how could we get our stuff out. . They were definitely on drugs, they didn't care thate had a emergency and couldn't get out. I will never get a storage with them again. I got 5 witnesses . Still may get a lawsuit going because I got stuck with a 400$ bill
keith b | Overall ExperienceNo comment
Armando S | Overall ExperienceThank you for helping me
maria r | First ImpressionsYour clerk was incredibly slow. Persons who arrived after us completed their transactions before me. Signing up online makes no sense if you have to repeat the whole process again at your facility.
Ferdinand R | First ImpressionsMy experience was great.👍
Harold M | Overall ExperienceGreat experience as usual.
Silvia M | First ImpressionsMy storage unit had a six foot slash in the ceiling which could only be partially repaired by stapling portions together. It was never made watertight or secures from the elements. This location almost never answer its phone and never returns urgent ohone calls which makes commjnication with the lical staff virtuly impossible. This location rented me a 26 foot truck without detecting that the gas pump assemblyvhad been ripped out of the gas tank which caused much gas to leak from the tank while driving. This location promised to refund prepaid rent when I moved out yet did not immediately do so. Customer service at the White Lane Uhaul is the worse I have ever experienced. Once I approached a erk at the front desk while she was playing with her cell phone and apoeared annoyed to have been interrupted by a customer wanting to buy boxes.
Dario N | Overall ExperienceThe manager was very kind and helpful. She is a great people person and provided quick and efficient service as well as offering to answer any questions i had regarding regulations, rules, and facility hours.
Priscella A | First ImpressionsCouple years ago, it was bad. This time it was great. I cleaned it and swept it out myself. I would come back.
Michael R | Overall ExperienceNicole and her staff were accommodating during a stressful time. Kindness matters. Only reason 4 stars, they rented the trailer I had to someone after me and I was charged their toll fees. They didn’t clear me completely out of the rental.
Marcey J | Overall ExperienceThe best U-Haul center I’ve ever used. Felecia and Nichole both are very professional friendly informative and knowledgeable. Superrrr clean facility as well.
Ricky H | Overall ExperienceVery difficult to talk to an agent. There was a lot of debris Near the storage. It also seems that if it was to rain, the water would get inside.
Laura S | Overall ExperienceThe area between units where you drive was littered with nails, broken glass, and other tire popping things. Lots of dust on all of my things.
Sue C | Overall ExperienceThe person who attended me was the best, that guy was like manager. Very good Customer service.
Gerardo S | Overall ExperienceJose was a great help and courteous Thank you
Kevin M | First ImpressionsThe storage unit was well kept, clean, and convenient. I would highly recommend them.
Kyle D | Overall ExperienceGave me a small truck when I asked her big truck for a washer and dryer up right to fit in a tall refrigerator. She gave me a wrong truck. I dislike that.
Kim S | First ImpressionsI have used uhual in various states and locations and this has been by far the best location I’ve ever been to. The staff is very polite and helpful. They go above and beyond to make you feel comfortable and make your experience great! I really appreciated all their help.
Jerry S | Online Move InLoved this storage place! Everyone was more helpful then I expected. Store manager was very sweet and professional. Only issue was the access hours.Thank you employees for the great experience!
Donika M | Overall ExperienceThank you guys so much!
Ana T | Overall ExperienceNicole is AMAZING AND HER STAFF WELL TRAINED AND EXTREMELY HELPFUL
AARON A | Overall ExperienceNicole was flexible and great to work with.
Pryscyla R | Overall ExperienceVery helpful and friendly
Melissa Z | First ImpressionsSome of my stuff in my storage was taken May because I didn't lock it. That's the only problem I have of after all every day was just fine and very professional.
Dana H | Overall ExperienceI can’t tell you enough about all your staff members at the White Lane / Ash location. They are the best customer service I ever been around This location should be the training center for all employees on how to take care of customers. The facility is clean and the service is unbelievable. I will share my experience with everyone I no who needs any rental equipment/ Storage Thank you Tai Vaimaona
asofaaetai v | Overall ExperienceCustomer Service was exceptional.
Patricia M | Overall ExperienceNo comment
ashley k | First ImpressionsUnit was filthy, I swept unit myself before putting my furniture inside. Now I’m concerned about the decision to rent there.
Rod L | First ImpressionsVery good people and very strong good place
Akram A | First ImpressionsThanks to the staff great customer service Felicia , manager Nicole outstanding service above and beyond.
christina m | Overall ExperienceGreat experience. Highly recommend this facility.
Shannon P | Overall ExperienceThe only thing I didn’t like was on your website after the office is closed at the gate and the facility is open till midnight but it’s not. It’s only open till seven in the evening.
SHAWN B | Overall ExperienceNicole and staff were amazing. Very helpful and patient.
Jaimee M | Overall ExperienceThe staff is amazing they are all very knowledgeable and helpful and Nichole is so sweet she made my experience amazing thanx white lane U-Haul 4 all your help and support
LANESHA E | Overall ExperienceI really enjoyed the customer service representative named Felicia at the White Ln location. She was always helpful and knowledgeable about the process of securing a unit and rental trucks.The only issue is that we had 3 monthly rate increases in less than 2 years for such a small unit (10×10), started out at 124.95 then to 134.95 to 149.95, I ended up securing a unit with Derrel storage for a larger size 20×30 and although it's more expensive you can at least see where your money is going. I can park 2 cars in my unit there and still have space to put other stuff in it.
CASSANDRA M | Overall ExperienceNever Again
Joan S | Overall ExperienceThe male staff (I forgot his name) who helped us was respectful, accurate, and most of all very patient with me and my wife as we had so many questions and purchases. It felt nice that this gentleman was very willing to help.
Mark H | First ImpressionsThe staff has improved. They now are more friendly, professional, and available to assist you. Thank you
Willie B | Overall ExperienceThank you for quality service!
Catherine R | Online Move InThey gave me a reach around before moving out. 10 out of 10. They made me feel at home.
michael b | Overall ExperienceThey're the best the manager especially she's the best we need more managers like her 100%
linda c | First ImpressionsDoor doesn't open. Have to use something just to pry the door unlock. 1st day took 2 visits to lobby for help.
Malerie G | Online Move InThe parking lot situation is difficult to navigate coming in or out. Depending on the time you visit , A uHaul truck is parked near the street which blocks the view of oncoming cars.
Sharon R | Overall Experiencethe storage doors are not wider enough and the room is smaller than local competitors and expensive than the local storages
Sandeep M | Online Move InJust to clarify our move-out date was 6/8/22.
Jesus R | Overall ExperienceEveryone was helpful especially Falicia she was exceptionally helpful, but when I went into the store in the afternoon there was a young girl at the counter that was very rude and mannerless in her attitude because the parking at this facility is extremely small she was very demanding on where to park when I just parked to ask why my access card was not working. I felt disrespected because I am Hispanic, she was very ugly how she was talking and looking at me. But other than that it's was good.
Anthony G | First ImpressionsKool!!
charles s | Overall ExperienceAll good
ryan t | First ImpressionsShould always give customers the manager card automatically because customer makes you wait 15 min to get a call store.
Lousie D | First ImpressionsQuick and easy. The staff are extremely helpful and friendly. Good experience.
Diana B | Online Move InContenta con los servicios Gracias
Olga m | First ImpressionsNicole , the manager there, has to be the most awesome, caring, excellent in customer service, beyond expectation! Managers of any facility I have ever met!!I had some unusual circumstances re my storage unit , dating back to 6 years having my things in storage never actually seeing what all was actually taken to my storage. Nicole remembered the situation dating back that far. Worked with me with everything that needed to happen for me to make the trip down to Bakersfield from Sacramento to get my things, finally!! She went beyond the call of duty even as a manager. .I can't say enough about Ms NICOLE!! Thank you Nicole s
Lucas B | Overall ExperienceMajor safety issues with not putting my Hitch on my truck the correct way ..
Ernesto M | First ImpressionsThe manager and young man helping me were AMAZING so helpful and patient.
Caleigh L | First ImpressionsMy answers are based on the fact that it said I would have 24 hour access to my unit. In which I do not. Also they were supposed to have a lock inside my unit upon me arriving. I had to wait 3 hours to finally locate someone to get a lock. Then my code did not work for the access to the storage area.
Matthew F | Online Move InMy storage had rodents in it I had water damage to my furniture from a roof leak.
David K | Overall ExperienceOther than our access number not working and delaying us an hour, the staff was very helpful
YVETTE C | First ImpressionsPrices are too high. I left to go with a competitor, cheaper prices for a larger unit.
kasper t | Overall ExperienceThank you
Brandon L | Overall ExperienceWe had an older U-Haul lock for our unit. This was noted and a second lock was applied. I did not appreciate that the lock left in the unit was a "must have".
Thomas H | Overall ExperienceGreat place and accommodating employees
Elmer P | First ImpressionsBest customer service ever!!
John C | Overall ExperienceEasy in and out. Plus they have trucks on-site if you need to rent one.
don s | Overall ExperienceWonderful staff. Friendly 👍
Cindy C | Overall ExperienceThe only glitch was exactly HOW to EXIT the lot as we did not have a remote. A lady pulled up behind us and did something (?) and the gate opened. We will ask more questions on our next visit.
Thomas H | First ImpressionsPlease consider starting a program for senior citizens and disabled people with disabilities your prices are fair but sometimes it affects senior citizens and people on SSI and SSD keep up the good work thank you Victor G
VICTOR G | Overall ExperienceThe 2 young girls that work there are very disrespectful and rude. They do not want to help out the customers at all they just play around while they are working. One of them was trying to get into a fight with me while I had my 2 children with me! It was an awful day and then she threatened me that she was never going to help me with my storage. I prefer pay less in another storage than stay here I love my storage space and the location but because of these 2 disrespectful girls I left.
Yessica A | Overall ExperienceI was forced to pay with cash because the facility management refused to let me pay with my bank card. I thought it was unusual!
Anthony H | First ImpressionsRented truck Bakersfied Ca on white lane . young man very helpful and polite. made renting truck easy. Thank you Karen maldonado.
karen m | First ImpressionsThey are very helpful had a lot Patient with me I love there Service I will drive that extra hour for there Hospitality then 15 minutes to Visalia thank you Bakersfield
Alejandra C | First ImpressionsI was helped by a staff member, a new employee I assumed, who was doing an EXCELLENT job of meeting my needs, that is until another employee rudely interrupted our prospects, causing the new employee greater difficulty. He was verbally abusive and demeaning to the young lady assisting me. There was an additional female employee who's professionalism fell far short when I attempted to gain her assistance in showing me WHERE I was to swipe my entry and exit card for my storage unit. The Manager at this location was very professional and helpful when I asked for her help... her staff however get a 0 for ethical treatment of others as well as professionalism.
Thomas W | First ImpressionsThank you so much for keeping my things safe for over 16 years. The staff went above and beyond with helping me.
SID H | Overall ExperienceDonna was over and above the call of duty in helping me get everything out of my unit. And Bree also helped me.
juliet g | Overall ExperienceVery helpful staff. Got in and out no time.
GABRIEL A | First ImpressionsOnly thing was they had two of their trucks surrounding the entrance of my storage so I had to park further away. What was SO sweet, was that when I opened my unit there was a goodie bag waiting for me with some very needed water & electrolytes packet, along with other items!!
Ashleyann T | First ImpressionsIt was so easy and fast to rent and move my stuff I loved it!!!
HILDA T | Online Move InI got a totally different storage unit from what I reserved!!! I didn’t even signed anything or ask me about insurance
Yessica A | First ImpressionsI said no for well lit because the light kept shutting off I had to leave my storage unit just to trigger it to turn back on. I had a climate control unit. This happened often, very inconvenient The staff has always been friendly and amazing thank you guys!!
LaTonya J | Overall ExperienceThey billed me even my storage was removed within 4 days.
Karen L | Overall ExperienceGreat experience, helpful staff. Smooth processing the whole way.
Fidelmar C | Overall ExperienceNichole was such a joy to work with! She set me up with a storage room, a trailer hitch install and a truck rental in just minutes. AND answered all of my gazillion questions and was still very nice! The storage room was SO CLEAN and looked as if it's brand new. It was a nice surprise to find a little "welcome" bag with a lock, a to-go coffee cup and a pen! I have a feeling this was a "Nichole" thing and it was a nice little touch. Thanks Nichole, and Uhaul on White Ln. This is the best location in Bako.
Lisa M | First ImpressionsThe exit gate wouldn't open. Noone answered the call nor the phone call. We hope that isn't a regular occurrence.
lauren b | First ImpressionsMy things were placed in your location clean and almost like new condition when I went back 1 year later to pick up my things there was Durt all over my things a total loss all of my things were ruined. I made a complaint to the front office all was done is the young lady took pictures. I give this uhaul facility an F rating
Damon B | Overall ExperienceI moved to a different storage after my roll up unit was BASHED -IN and forcefully PRIED open with lock intact. The thieves took a LOT. At the time 12/18/20 there were NO known CAMERAS viewing the storage units area. No one appears to actually occupy the front apartment-looking structure and there were often questionable persons of no apparent means wandering freely up and down among the storage unit rows I think some are living in storage units. I believe with the rental of vehicles and sales of supplies kept staff from proper monitoring of the storage units. I have chosen a new facility that does one thing; just rents out storages units. I was pressured to purchase renters insurance upon getting this unit in Jun/July 2020, insurance which is now asking for receipts of my stolen items and since I barely have any and clearly this insurance maybe wasn’t right for me I do believe such stipulation should have been pointed out as clearly as the pressure to buy it was. I am glad to see that many new cameras and high tech are finally being installed at the facility. I will use U-Haul again but I certainly would rent another unit only with great caution. Thank you
Sandra O | Overall ExperienceI been with you guys for over 4 yrs property got damaged because of weather. Staff very rude everytime I used your rental department was treated like a criminal. Im a real estate investor. Finally move my business elsewhere
ANGEL A | Overall ExperienceVery helpful and nice
carmen n | First ImpressionsService was good thank you very much Christina storage manager
Desiree B | Overall ExperienceNo comments
CINDY M | First ImpressionsUnits sizes were limited due to the pandemic. I wish they had a bigger size than size rented. I had to rent a storage unit so far away from home. Using gate access was easy in and out. I like they provided the 🔐.
CASSANDRA M | Online Move InThank you for your excellent customer service. I have always appreciated the quick response time and professionalism displayed by the entire staff at the White Lane U-Haul.
PETER C | Overall ExperienceVery happy w U Haul storage experience. Very clean, well kept and convenient. Handy items always avail 4 renters. Staff very helpful and pleasant.
Mary G | Overall ExperienceMy unit was tampered with once and broke into the once. When they broke in, they totally ransacked everything. They were not able to get anything on camera because my unit was in a "blind spot". There insurance did not cover anything because the they stated that I provided proof of insurance. I did not have my own insurance. There was also some female living in one of the units at the time. They gave me 3 months free rent but after two months they began to charge me again. I was moved into a new unit that was by a camera. I kept my belongings there a short period longer and moved.
MARTHA T | Overall ExperienceYou could use more parking in the front. I had to run over a curb with your trailer to get out without hitting anything.
Cari W | Overall ExperienceIs good for me thanks for your help
Lucia G | First ImpressionsThey tried to give me a 10X10 room and insisted it was 10X15 which it wasn;t
daniel m | Overall ExperienceThey refused to admit they made a mistake and I didn't store my car there and left very angry
daniel m | First ImpressionsU-haul trucks parked in back blocking parking for customers vehicles!! Almost impossible to park in first row near storage
CAROLINE M | First ImpressionsThe management was extremely helpful
Lori H | Online Move InI secured the storage, on White Lane for1 1/2 years. I did not have any problems with rodents are bugs. I never had any break-ins are disruption of service. The staff have been friendly and helpful
Myra S | Overall ExperienceStaff was great. Storage area was sometimes overcrowded especially with passenger vehicles and made for tight driving through to get to my unit
Jim F | Overall ExperienceSafe and secure.
Jerry M | Overall ExperienceExcellent facility and friendly and helpful staff. The wait for service can be long.
JONATHAN L | Overall ExperienceCSRs are friendly however there never seems to be enough CSRs onhand during peek periods. They don't have a sense of urgency when it's several customers deep.
dixie a | Overall ExperienceNot the best experience
Lexi W | Overall ExperienceAll my stuff was stolen out the unit they're the only ones with the key said they had cameras cameras did not work inside job they need to find a thief within their company
rena z | Overall ExperienceVery friendly and helpful staff. Would go to them again.
Daniel N | Overall ExperienceLuis was extremely helpful through the entire process and made me feel secure about my storage needs! Great staff
siddiqua r | Overall ExperiencePrince increase by $5 a month immediately after moving in. When asked for an explanation I was told by Assistant Manager because we can increase the price. Cold Customer Service and poor communication
Javier R | Overall ExperienceGreat place to store your belongings.
Angilique R | Overall ExperienceEnjoyed renting in a clean and very friendly Place
Christine G | Overall ExperienceGreat place, everyone was very nice and helpful. Thanks to the manager, Luis Gonzalez, he was very efficient.
Beatrice H | First ImpressionsEveryone was nice, friendly, and helpful...… Made it easy for me. First time I've used storage facility.
Beatrice H | Overall ExperienceThanks we had a good service.
jesse m | Overall ExperienceThank you for your wonderful customer service
HAYDEE M | Overall ExperienceThe only thing that wasnt good their was no trashcans for people to throw. Stuff away like a few black garbage bags .not a sofa or anything big it would have been convenient for us .so I think having
carmen c | Overall ExperienceI could never understand why my rent was raised ever year.
laquenta g | Overall ExperienceThe staff @ the White lane facility in Bakersfield has gone out of their way numerous times to help my wife and I during our move and transition. Thank you
CHRIS H | Overall ExperienceWe are beyond happy with our experience with the Uhaul on White Lane. Every employee has gone above and beyond to assist us and are very pleasant to communicate with.
Christopher H | First Impressions5x10 Storage unit states fits 1-2 bedroom home. Barely fit a one bedroom home. But had good customer service
Chrystal M | First ImpressionsCalls were not answered by the facility itself, but rather the main line. Very difficult to get a hold of someone at the specific location. Also, no response to written text messages.
gail d | Overall Experience.
Marian W | First ImpressionsExcellent Service
Lorraine K | Overall ExperienceThank you U-Haul
Shida L | Overall ExperienceRobert and Kristine are great and helpful. However, I lost about $50 with gas overfill. Long time processing in. Lock mechanism on storage unit broken. No instructions on box to leave storage area.
Marion Y | First ImpressionsVery helpful and great customer service
Terry M | Overall ExperienceMy unit along with several others was broken into on or before 4/19/2019. I was sent an email stating they put an additional lock on my unit but I was never told why. Most of my stuff had been stolen
Donna M | Overall ExperienceFriendly, courteous, great experience!
Michael M | First ImpressionsGreat customer service and facilities.
Santos C | Overall ExperienceThey were completely professional and helpful!
Patricia M | First ImpressionsEthel was great. Very friendly an helpful. Thank Ethel and tgeam at Uhaul
wynter s | First ImpressionsMy phone reservation was unit 440? When I arrived, was told its not available & given 2 units. I had 2 purchase an additional lock. I was told return truck Panama Ln, had to take to back to White Ln.
Terri W | Overall ExperienceI was pleasantly surprised and told my wife no wonder U-Haul is nationwide it’s a great organization ran very efficiently with a good product
Jim W | Overall ExperienceOther then having to wait from Feb 26 to march 12 2019 to get the pod delivered everything was good
janet b | Overall ExperienceCheck in process needs to be streamlined for faster check in.
Frank E | Overall ExperienceIt was quick fast service
Sapina R | First ImpressionsThis place is great and the staff are friendly and helpful. The best storage experience I've ever had. Recommending to everybody I know. Thank you.
Steve L | First ImpressionsWe had no problems at U-hall storage.
margie c | Overall ExperienceI would recommend your storage units to anyone that is looking for storage. Thank you once again for all the help & energy you put in by helping me.
Nelda T | Overall ExperienceAutopay did not work but we tried to fix it MULTIPLE TIMES & it still failed. Staff treated me like a deadbeat even though it was autopay not working (exception: Amanda). I expected better from U-Haul
Lucas h | Overall ExperienceThe waiting time for pick up was more than an hour. To respect what they offered they asked to drop off at a different location saying the address was on the contract. No address to drop off.
jesse m | First ImpressionsGreat staff, your storage manager was very helpful. Considering the construction in your parking lot, it did not hinder there ability to give great customer service.
steve s | First ImpressionsI noticed after all my belongings were cleared out, how “clean” the empty storage space looked. No bugs or vermin droppings...I had never even thought about it before-my things were kept “bug free”!
LIZABETH F | Overall ExperienceI was impressed. The facility was well maintained. There are security cameras. The associate that helped me was knowledgeable, personable, & she made the experience a good one.
Debbie V | First ImpressionsThey were always very efficient
chelse m | Overall ExperienceGreat storage place
Angilique R | First ImpressionsStaff is friendly and very helpful.
MARISOL R | Overall ExperienceVery good experience
Robert K | Overall ExperienceThank all of the staff for the help they gave me.
lisa s | Overall ExperienceGreat!! You guys were awesome.
Kara R | Overall ExperienceVery well organized. Thanks Patricia Parks
patrica p | Overall ExperienceThank you for your care this time We were very happy to have the confidence that you did have our truck ready on the day we reserved it. Thank you and we will most likely call again. Thank you L
Lynn W | ReservationI am a U-Haul fan, my recent storage location on White Lane, in Bakersfield, had a crew that all U-Haul employees should model after. They were so intuned to my specific issue.
MICHELLE W | Overall ExperienceSo far our only contact has been renting a storage unit. The store manager was accommodating as were staff. That process was easy.
Leefa C | ReservationThe door I had to get into my storage was small. I was told that it has a way to keep it open, but it didn't. Your free storage should be large enough to fit the size of the truck rented.
William K | Overall ExperienceStaff are well trained and very helpful
Martha C | Overall ExperienceOn my way to finalize my storage reservation rental, I thought, "I'll compare prices I was quoted to those along the way, in case I find lower rates and closer distance." Wow, no doubt, U-Haul wins!
MICHELLE W | Reservationgood help. Awesome.
Napoleon M | Overall ExperienceGreat customer service! Thank you
Michael M | ReservationArea is a little tight coming into center because of all the uhaul rental vehicles ready to rent out so it a little overwhelming. Workers are good at what they do and are good with helping you out.
Lesly W | ReservationStaff were very nice and professional and friendly thanks for making my move easier.
Leticia G | Overall ExperienceEmployees at this store work like clock work .....very happy friendly professional and helpful...NICE JOB!
Margo D | Overall ExperienceMost unorganized company I have ever dealt with, will never use Uhaul
anita j | Overall ExperienceI had the utmost BEST experience ever at White Ln Uhaul. Monica was very helpful, knowledgable and her customer service was perfect! She explained everything to me as I got my storage unit.
janet o | ReservationFor the last 6yrs. I have used your facility. Always very accommodating to my needs. Thank you, Norma Williams
norma w | Overall ExperienceI'd rate my experience a one star if it wasn't for the friendly staff. Box was late, compensation money late. I shouldn't have to call Uhaul to find out box status, they should initiate the call
Samuel c | Overall ExperiencePlease reply to letter send 6/9/2018 concerning my moving experience from Bakersfield to Georgia and my requests. Robert Cummings 661-364-6730
Robert C | Overall ExperienceVery helpful, clean facilities easy access. Would recommend to a friend.
JIM M | Overall Experienceno comment
robert f | Overall ExperienceGreat customer service!
SHARON I | Overall Experience