Very pleased with my room and the overall facility! Employees very friendly and helpful. I was building a shelf for the room I rented. My saw was giving me trouble. One of the construction workers offered his saw and even made the cut for me.
Gene P | First ImpressionsCustomer Reviews for U-Haul Moving & Storage of Abilene Far South
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This is a new location and the building is immaculate, the worker was great. The experience was poor. 1st it is not completely online so they couldn’t take cash and to use a card the manager had to do everything manually making wait times grow. 2nd, this location is on the same street as the older location on the outskirts of town. So far in fact that I didn’t know it existed and when I requested my vehicle I thought it was at the older location. On the web site it said “far south” the other location is also south, just not far south. This difference cost me an additional $20 as the locations are 10 miles apart at 1.09/mile and the location I was trying to use is only a mile from where I was moving equipment. I have no problems with the service I received, but the difference in locals needs to be made clear when reserving, at least until people know there are multiple sires
TOBY TI had reserved an Appliance Dolly which the Location did not have. I asked why I was not informed of this before I showed up to pick up the Truck and Dolly that I had reserved. I was told by the person I was speaking to that they did not do my reservation so it was not their fault. They told me that if I would go back up the road to the oher U-Haul store that they should have one. This was out of my way but I did go there. The lady in the yard told me that they had one and she showed it to me and I said great and then I told her I would load it on the truck and then come inside to do the paperwork. When I went inside the person in charge told me that I could not have that Dolly and they did not have one for me. And as I did not have a reservation with them thety did not have one that I could rent. They had about 5 of these dollies. Wearing a U-HAUL SHIRT dos not mean that they represent U-HAUL I guess. Needless to say I wound up going about 70 miles out of my way to borrow a Dolly from my In-Laws. Very disappointed with U-HAUL on this trip.
BOB B