The main reason for my poor rating is that, when I checked in shortly before 7:00 p.m., I specifically requested 24-hour access for the night of my move because I knew I would need additional time to unload the truck. I was told that the access would be arranged. However, the access did not work, leaving my wife and me stranded with a partially unloaded 26-foot U-Haul and two unsecured storage units. I am relocating to Abilene for work, but my new apartment is not available until September 16. Since my Fort Worth lease was ending, I reserved storage units in Abilene weeks in advance so I could move my belongings there while temporarily staying with family and finishing my job in Fort Worth. My plan was to drive the U-Haul from Fort Worth to Abilene, unload everything, return the truck, and drive back to Fort Worth that night. I arrived shortly before 7:00 p.m. after a three-hour drive and checked in with Debbie Dixon and another employee. Both were professional and helpful. At that time, I specifically asked for 24-hour access for that night only because I knew we could not unload the entire 26-foot truck before normal access ended at 10:00 p.m. I was shown how to access the facility after hours and was told the access would be arranged. At 10:00 p.m., however, the doors locked and my access code was denied. We still had approximately half the truck to unload, and both of my third-floor storage units were open and unsecured. A notice at the keypad entrance instructed customers with after-hours issues to text Debbie Dixon. I texted her twice but received no response. I then called U-Haul customer service twice. Both representatives attempted to contact her and said they were unable to reach her, but they left messages for her. I specifically asked whether there was another manager, backup contact, or anyone else who could restore my access, but I was told Debbie was the only person who could help. I also emailed her and received no response. By approximately 11:00 p.m., after multiple texts, an email, and two calls to customer service, we still had no way to enter the building. Customer service told me there was nothing they could do, but that the facility would be open at 5:00 a.m. I explained that this was not an option because I did not live there and needed to return to Fort Worth. We had to reload the items we had already taken out of the truck and leave our storage units unsecured overnight. We had not planned or budgeted to stay overnight and had no change of clothes. I spent about an hour calling hotels before finding one with availability at a price we could afford. We finally checked in around 1:00 a.m. After approximately 3½ hours of sleep, we put our dirty clothes back on and returned to the facility shortly after 5:00 a.m. We then finished unloading and secured our units. At 5:35 a.m., I received a text from Debbie Dixon stating: “I’m so sorry, your text did not come through until just now. I don’t live in Abilene and we have spotty service out here at Lake Coleman. The doors should be open now for you to get in.” I understand that she may genuinely have unreliable cell service, and I am not blaming her personally for that. However, if she is the only designated contact for after-hours access problems, there needs to be another reliable method of contact or a backup person available. Customers should not be stranded because the only person designated to handle after-hours problems cannot be reached. To make matters worse, when I attempted to return the U-Haul, I discovered through the mobile return process that my requested drop-off location—the same location as the storage facility—had been changed to another location without any notification to me. Since scheduling was closed, I had no choice but to drive the truck to the other location to return it. My complaint is not simply that an access code failed. I specifically requested after-hours access when I checked in because I knew I would need it, was told it would be arranged, and then received no effective assistance when it failed. I made every reasonable attempt to get help, including multiple texts, an email, and two calls to U-Haul customer service. Even U-Haul’s representatives could not reach the designated contact and ultimately told me there was nothing else they could do and that I would have to wait until morning. The situation resulted in an unexpected hotel expense, approximately 3½ hours of sleep, two storage units left unsecured overnight, additional driving, and significant inconvenience during an already exhausting move. If U-Haul provides customers with an after-hours contact specifically for access problems, there should be a reliable backup when that person cannot be reached. A customer who specifically requested and was told they would have 24-hour access should not simply be told, “There is nothing we can do; you will have to wait until morning.” This is the reason for the poor rating.
Tim L | First ImpressionsSelf Storage Units in Abilene, TX, 79606
U-Haul Moving & Storage of Abilene Far South
Services at this Location:
Features Available at this Facility :
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Available Units (All Sizes are Approximate)
Indoor Storage
-
Small
5' x 5' x 10'Miscellaneous Storage
Size Guide
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
-
$74.95
Per Month
- Interior
- 1st Floor
- Street Level
- No Climate
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
- $74.95 Per Month
-
Small
5' x 5' x 9'Miscellaneous Storage
Size Guide
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
-
$74.95
Per Month
- Interior
- 3rd Floor
- Street Level
- Elevator
- Climate
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
- $74.95 Per Month
-
Small
5' x 5' x 10'Miscellaneous Storage
Size Guide
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
-
$74.95
Per Month
- Interior
- 2nd Floor
- Street Level
- Elevator
- Climate
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
- $74.95 Per Month
-
Small
5' x 5' x 10'Miscellaneous Storage
Size Guide
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
-
$74.95
Per Month
- Interior
- 1st Floor
- Street Level
- No Climate
- ADA
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
- $74.95 Per Month
-
Small
5' x 10' x 10'1-2 Bedroom Home
Size Guide
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
-
$94.95
Per Month
- Interior
- 1st Floor
- Street Level
- No Climate
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
- $94.95 Per Month
-
Small
5' x 10' x 10'1-2 Bedroom Home
Size Guide
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
-
$94.95
Per Month
- Interior
- 2nd Floor
- Street Level
- Elevator
- Climate
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
- $94.95 Per Month
-
Small
5' x 10' x 9'1-2 Bedroom Home
Size Guide
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
-
$94.95
Per Month
- Interior
- 3rd Floor
- Street Level
- Elevator
- Climate
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
- $94.95 Per Month
-
Medium
10' x 10' x 10'2-3 Bedroom Home
Size Guide
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
-
$144.95
Per Month
- Interior
- 1st Floor
- Street Level
- No Climate
- ADA
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
- $144.95 Per Month
2 Units Left!
Rent Now to Secure Your Room! -
Medium
10' x 10' x 10'2-3 Bedroom Home
Size Guide
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
-
$144.95
Per Month
- Interior
- 2nd Floor
- Street Level
- Elevator
- Climate
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
- $144.95 Per Month
-
Medium
10' x 10' x 9'2-3 Bedroom Home
Size Guide
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
-
$144.95
Per Month
- Interior
- 3rd Floor
- Street Level
- Elevator
- Climate
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
- $144.95 Per Month
-
Medium
10' x 10' x 10'2-3 Bedroom Home
Size Guide
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
-
$144.95
Per Month
- Interior
- 1st Floor
- Street Level
- No Climate
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
- $144.95 Per Month
-
Medium
10' x 15' x 9'2-3 Bedroom Home
Size Guide
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
-
$179.95
Per Month
- Interior
- 3rd Floor
- Street Level
- Elevator
- Climate
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
- $179.95 Per Month
-
Medium
10' x 15' x 10'2-3 Bedroom Home
Size Guide
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
-
$179.95
Per Month
- Interior
- 2nd Floor
- Street Level
- Elevator
- Climate
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
- $179.95 Per Month
-
Large
10' x 20' x 9'4 Bedroom Home or larger
Size Guide
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
-
$239.95
Per Month
- Interior
- 3rd Floor
- Street Level
- Elevator
- Climate
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
- $239.95 Per Month
-
Large
10' x 20' x 10'4 Bedroom Home or larger
Size Guide
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
-
$239.95
Per Month
- Interior
- 1st Floor
- Street Level
- No Climate
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
- $239.95 Per Month
1 Unit Left!
Rent Now to Secure Your Room!
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Storage Customer Reviews
- 4.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Very professional. We liked all of the security features, having carts available, and the cleanliness of the facility.
Mark G | First ImpressionsI really appreciate the location and people are so helpful and kind
Brenda S | First ImpressionsMrs Dixon was super friendly and explained everything really well and matched me with the right deal best for my situation! Overall 5 stars .
glorianna g | First Impressions1The staff has been more than top tier
CATHERINE A | Overall ExperienceGood storage facility. Had climate control, worked very well, stayed very clean. The manager is not the most polite individual to work with, but working in human Interactive jobs isn't always the easiest. Overall was a good experience, and in the end she did end up helping out
BRANDON P | Overall ExperienceEvery thing want well thank you so much
TINA W | Overall ExperienceDebbie was very knowledgeable and extremely helpful.
Bobbie D | First ImpressionsEveryone that I had spoken to was very considerate very respectful and very helpful. It made our experience a true blessing thank you y’all so much.
TINA W | First ImpressionsDebbie was great on checking, very thorough.
Wanda B | First ImpressionsAlthough I have since forgotten the employee who helped me, she was compassionate, professional, kind and thorough.
Stacy K | Overall ExperienceGreat experience, and love the facility
GARY M | First ImpressionsUnfortunately my experience was not the best. Wait times were super long and employees could not get us into a storage unit due to missing lock keys or accidentally sending us to the wrong unit multiple times. Our only good experience was when general manger Debby helped us out. She was extremely respectful and helpful and handled our situation like a pro.
jose p | First Impressions