Customer Reviews for U-Haul Moving & Storage of Abilene

Rating:

4.0

The staff were really helpful. We hat to wait a little bit since it was a Saturday but overall we are satisfied.

Rating:

5.0

**Vehicle Status:** * Current Status: Out of Gas * Needs to be refueled * Gas tank is empty - needs to reach 3/4 full * Estimated cost: $40

Rating:

5.0

The staff was amazing very friendly. Top class service.

Rating:

4.0

Staff is awesome and equipment is in good condition but the building is old and has absolutely no elevator or lift for the second floor. Makes getting heavy items impossible to move upstairs.

Rating:

4.0

Great location and staff is awesome BUT location is two story and has absolutely zero lifts or elevators.

Rating:

5.0

The lady who hooked up the trailer to my truck was good except for routing of the light cord. It was left dangling loosely alongside the ball area of the hitch and at one point midway on my 7 hr trip, I noticed the hitch had cut the trailer light cord in half and blew 2 fuses. I then had no lights whatsoever to the trailer. This issue cost me a 3 hour delay waiting for a technician and parts to fix or replace the electric cord to the trailer.

Rating:

5.0

Great storage experience! Everyone was super friendly and I always received excellent customer service from the staff. Thank you for everything!

Rating:

3.0

The girl that hooked my trailer up was rude and when I met her with the same energy she rolled her eyes. Her first words to me was where is your adapter. When I explained I had not idea what she was talking about because I have rented for years and never have I been asked for one she rudely stated does this look like it will fit there you need an adapter. She then stated we don't rent those so you have to buy one. But I will get you a manager and walked off. I never asked for a manager she offered one. I was talking to my boyfriend on text and told them they may have to take trailer off as he has an adapter in his car that I would have to go get. He decided to just buy a new one. When the sweet lady up front asked what i would be doing I stated I guess wasting money in which the rude girl rolled her eyes all dramatically and walked off to grab the adapter. Tell her to be more friendly when clients are suddenly surprised with extra cost and they may not get so upset.

Rating:

5.0

Very nice and understanding people there.

Rating:

4.0

Employees walking around and noone spoke to us or offered to help us do a single thing. Checking in and out is hideous and time consuming. Otherwis, the truck itself did what we needed it to do.

Rating:

5.0

Everything was OK.

Rating:

5.0

My second use of this location. Professional service.

Rating:

5.0

This is by far the worst truck I have ever rented from U-Haul. The transmission needs a complete rebuild as it would barely shift from first gear into second gear; then from second gear into third. I kept the truck on regular city streets, as it is not safe for freeway driving. If I had gotten into an emergency traffic situation, there is no way that the truck could have moved safely enough to avoid an accident. Please get this thing off the road and fix it before another drives uses it. Also, the air conditioner doesn't cool if the outside temperature is over 75 degrees. Which basically means that it doesn't work at all.

Rating:

5.0

Everyone was super nice and process was quick and efficient!

Rating:

5.0

Check in and check out were quick and efficient. Thanks!

Rating:

5.0

Thanks for making my move in your truck a easy move!

Rating:

5.0

The UHaul personnel were all very nice. My issue is it seems that your different divisions don’t communicate electronically well. If I update my payment info, should it not be accessible to all divisions immediately? Also, if I’m scheduling a pick up or drop off, it would be nice to be able to do it from my rental page. Add in a link. Instead I had to go thru 3 different numbers to schedule the pick up. Your people are great, it’s your system that needs to be more cohesive. Plus since I returned these boxes before paid rental periods were over, shouldn’t I get back a prorated amount? Because in reality you could re-rent these boxes making double on 1 box and that doesn’t seem fair. I had one box come due the day before it was delivered and 2 days before y’all picked it back up. Also don’t see where it’s fair that if I rent a box, that I get charged for delivery. The point of the box is to have it delivered. Shouldn’t that cost already be built in?? Just my take on it. I would have went with Pods had they been available where I needed them.

Rating:

5.0

I was completely satisfied with my experience at this location.

Rating:

5.0

Thank u.

Rating:

5.0

Can't think of anything

Rating:

5.0

The previous location galvans grocery in Abilene tx is very unprofessional and disrespectful missed our scheduled pick up ignored us connected manager got rude response and no help contacted regular agent And got help professionally she actually took detailed report when regional manager called she was unhelpful and unprofessional as well and would like to lay blame on customer basically instead off addressing the issue she was saying there was nothing she could do was interrupting me constantly was very unprofessional please call me at 3253522031 with any reference to this issue thank you you

Rating:

5.0

Lovely people, excellent customer service, plus U-Haul's wonderful software system - always updating in real time. Perfect experience.

Rating:

3.0

I had one price quoted online when I booked. I was then told a different price when picking up the trailer then I was charged a completely different price than those two when I turned it in.

Rating:

5.0

Great drop off experience.

Rating:

5.0

Drop off was soooo east! Appreciated!

Rating:

3.0

Charging the correct milage and updating the contacts with milage to match the odometer.

Rating:

5.0

Great staff!

Rating:

5.0

N/A

Rating:

5.0

Excellent service!

Rating:

5.0

Great customer service and staff was very friendly and helpful! Great experience! Will definitely use this location again should I need to move again! Thanks!!

Rating:

5.0

Everything went great. Thank you.

Rating:

1.0

I never visited this location and they will not refund money. I did not check a box and feel this is a scam. I am with a school district just needing a trailer. Why in the heck would a school need a storage facility. Check security footage and you will find not I nor anyone visited this place. We will rent a trailer regularly for trips, we can find other solutions!!! Fraud has happened!!

Rating:

5.0

Simply don't change anythingvat this location.

Rating:

5.0

Continue what you are already doing. Customer service and overall experience is always excellent! Kirk

Rating:

1.0

Don’t say you’ll charge me 35$ for a rental and then tack on 70$ and then another 20$.

Rating:

2.0

Hitch wiring was mot professional looking, not tuck away, there was on bracket on the hitch to accommodate the plug being securely held in place(as shown on the website video). I now have to go somewhere and get the wiring done professionally and a bracket of some sort put on. The website video needs to be redone to show there is not a bracket for plug made onto the hitch.

Rating:

3.0

Only one person working the desk. Long line. Guy in the yard was rude. Trailer was dirty and had the stickers peeling off of it. When I turned it in they said that there were scratches on it that were not marked with a sticker. Trailer towed fine and served its purpose.

Rating:

4.0

They appear to be fully stocked

Rating:

4.0

The truck was not quite 1/2 full which was annoying. We had to get gas before even starting our trip.

Rating:

5.0

Customer service was stellar. Honest, quick and easy to navigate!

Rating:

5.0

Salem was amazing as always.

Rating:

1.0

I was told the cargo van had a hitch. I paid and went out to get van. It had no hitch. So we got the smallest truck. Peggy, the clerk said it was the same price so we'd just trade it out. However it was about $600 more than the original quote. Instead of being under $500 it was over $1000 It was shocking but I had no choice. She said she'd could atleast add a discount since she knew my fiance. However there was no discount given. I do think uhaul clerks need to be better trained and give honest quotes

Rating:

1.0

I was to pick up uhaul at 8am with 24/7 pick up. There was no key in the assigned box, called customer service they were going to give me a different truck but it was blocked in by a truck, so I had to wait until 9 am when store opened. The guy said when he closed the night before he put the key in the wrong box. The truck I was given had clearly been used by someone with roaches. There were dead roaches all inside the back of the truck that I had to sweep out before using and the truck had been sprayed or bombed the smell was so strong. Never had an issue with uhaul in the past but going forward I will have to be cautious and advise others to be as well.

Rating:

5.0

This location is the best UHaul location we've ever experienced.

Rating:

5.0

All vehicles should be full of gas period. I bet somewhere along the way you charged someone for fuel. This truck was at 1/4. Very hard to figure out how much to add. The gas light came on quick. This is kinda BS. Fill your trucks to fill.

Rating:

1.0

I got the rental agreement and the van with no problem. When I was checking the van through the app it had 8 miles more than what was on the agreement and it had 94 miles to empty. I paid for 20 miles however when I returned the truck I did go over by 6 miles. When I check the receipt I was charged for 34 miles and charged $4+ almost $5 for gas. I always take pictures before and after renting. When I returned it it had 123 miles to empty; yet I was charged. I had to call customer service and they said they noticed the pictures from checking in and it was different from the contract and I was given a refund.

Rating:

5.0

Thank you for all the help.

Rating:

5.0

Service was excellent penny was friendly and kind and helped me out what to recommend

Rating:

5.0

Everything was good, specially with the Service from the person who attended me, She was very friendly. Thank you UHaul

Rating:

4.0

Bien,bien amablas todos graciSy gracias

Rating:

5.0

Excellent service

Rating:

5.0

I needed a place to store some items for a few weeks and UHaul storage helped me out greatly. The staff were super helpful and friendly. If I ever need a place to store some stuff, I will not hesitate to use this UHaul storage again.

Rating:

5.0

Storage unit could have had lights inside, however it was dark. Luckily the hall light provided enough light to reach the back of the largest room.

Rating:

5.0

I felt my belongings were safe and secure. I used an inside storage room for about 7 months. Thank you to all the wonderful staff at S. Clack for always treating me with kindness and respect. You are the best!

Rating:

5.0

Staff very friendly and helpful with anything we needed. Would definitely recommend!

Rating:

3.0

I moved out B4 nov 18th the date is wrong on the paper above

Rating:

5.0

U-HAUL Abilene is a Top Notch business! The staff is very professional and helpful! The units are very clean and secure. I'm very happy with my climate controlled storage unit. Debbie, Penny, and Ray have been Great! I recommend Abilene U-Haul to Everyone! 😁👍

Rating:

5.0

thank you for being so helpful and convenient to us I am disabled my son Jared came to get help for us and they were so helpful I can't thank you enough bless you all

Rating:

5.0

Great staff!

Rating:

5.0

Thank you!

Rating:

5.0

I rented a truck for an in-town move and then took advantage of the free month rental of a small storage space (to give me time to figure out what to do with extra stuff.) The customer service was excellent at every turn!!! Salem was friendly and very efficient with the paperwork. She was very helpful and pleasant. Moving days in August are always miserable and I am sure they see customers at their worst but she always smiled and listened and acted like she truly cared. I would recommend them again and again!

Rating:

5.0

The issue at hand is there is no elevator for the 2nd floor level for those who are unable to climb those steep stairs like myself. In addition, the unit reserved for me was occupied and sold at action. Therefore, I couldn’t move in even if I wanted to. Granted the customer service was great!!!

Rating:

5.0

The staff at Abilene UHaul rental and Self-Storage are phenomenal! They are friendly, professional and efficient. I can’t say enough good things about their customer service!

Rating:

5.0

Ruka is an amazing manager. She has provided me with the best customer service I have ever had anywhere. I could not be more thankful for her.

Rating:

5.0

Only note would be the online storage descriptions lead you to believe that there are elevators in the facility, but there are not

Rating:

1.0

Thy Suc

Rating:

5.0

Very Exceptional

Rating:

5.0

Rusty Freeze handled my last weeks move out with as much care as I would have myself. I used U-Haul for antique storage and he hand wrapped all of my delicate items and secured the move. I sincerely appreciate his attention to detail and to my pieces.

Rating:

5.0

Amazing staff !! Clean and safe!

Rating:

5.0

It was a great experience everyone was great! Thanks uhaul! I’ll see you in the future!

Rating:

5.0

They were genuinely the nicest uhaul I’ve ever been to.

Rating:

5.0

The staff here is very friendly and accommodating! It was a very nice experience and I appreciated everyone here. Would highly recommend.

Rating:

5.0

There was one "glitch" with acces to the unit in January but it was corrected immediately by management. Very professionally. Much appreciation to Ruca Lackey !

Rating:

5.0

So helpful thank you

Rating:

5.0

Thanks for helping my mom

Rating:

5.0

Thank you, easy process and everyone was super nice and helpful when needed.

Rating:

4.0

It was a convenient situation to rent a truck and equipment and be able to store items at the same location. The assistance who help me was friendly and answered all my questions.

Rating:

2.0

Was told there was an elevator to access 2nd floor this is not true at all. I had to carry everything upstairs without access to a dolly because I would have had to rent one. When moving out I went and purchased a dolly so I could move my stuff down stairs. When I asked about an elevator they said the did not have one.

Rating:

1.0

Had outside storage for a year and 95% of the time my unit was blocked by rental trucks so always had to ask to get them moved to acces my unit staff is nice and friendly but lack of access to the unit when I needed it didn't happen

Rating:

1.0

The pricing for this tiny storage unit was outrageous. The storage didn’t even have any light we had to use our own flashlights every time we went in. The prices are horrible for the little amount of space you get. I’ll never recommend this place to anybody.

Rating:

5.0

They worked with me as long as they possibly could to keep my stuff stored after a very rough time. They were always kind and courteous when we spoke and did their best to help us. They were amazing.

Rating:

5.0

everything went smooth no issues

Rating:

5.0

The storage unit was excellent and I was very happy to see that my stuff was safe and sound, now the uhaul Truck I rented for 6 hrs the brakes where very noisy and the reverse light on the left back off the truck kept going off. Other than those 2things my experience was great. Thank you Tracie Wright

Rating:

2.0

I was lied to by the person that booked the storage unit from UHaul. I told him that we have a 400lb fridge that we are storing and asked the rep about a down stairs unit. He told me that he only has an upstairs but the Facility has elevators to help you get it upstairs. When we got to the storage unit, we learned there was no storage elevator. I drove 5 hours to find out that I was lied to. Not having any other option by either driving 10 hours (5 to take it back and 5 to drive back to Abilene) or now spend $140 a month for a storage unit. The lady that helped me at the actual facility was nice and helpful as she could be. It was very sad that a rep had to lie to upsell me.

Rating:

5.0

Very helpful and friendly. I was made to feel they cared about your situation and need.

Rating:

5.0

Everyone here was really helpful and friendly and I had no issues whatsoever.

Rating:

5.0

very clean and easy to use

Rating:

1.0

Very unorganized and unprofessional! Had so many issues and didn’t get to move in the day I was suppose to because they had no storage units like I requested! Kept renting me storages that had other peoples belongings! Unsecured and door open ! Took so long and it was too late to find another unit in Town! Had to keep truck longer . It’s been a terrible experience

Rating:

1.0

Made a reservation on the 11th when I showed up on 15th they said I had no reservation. Had to take a larger more expensive unit.

Rating:

5.0

I wish I knew I would be charged for a month when I moved out..I would have waited until my payment was due..I payed for a month and only in it for 5 days after payment..was told we don't do prorates..hope the money helps someone.

Rating:

5.0

Thank all very great place all employees were nice n helpful

Rating:

5.0

Great service!!! Thanks guys and girls!!

Rating:

5.0

Courteous professionals

Rating:

5.0

Awesome people and they did a great job of helping me out.

Rating:

5.0

Thank you

Rating:

4.0

Thank you for being there for me in my time of need

Rating:

5.0

I had a storage unit for my granddaughter to use while in school for 2 years, and never had any problems or complaints. keep up the great service!!

Rating:

5.0

Overall wonderful experience every time I needed anything. The staff were knowledgeable and made me feel comfortable with every visit.

Rating:

4.0

Most of the time, there was a long line and electronic/computer fails. By the time I reached a staff member, I was usually frustrated by the short staff, wait time.

Rating:

5.0

UHAUL has been great to me since I pit my household goods in storage!!

Rating:

5.0

The storage area was really clean and bright with the light and it was also climate controlled. The staff is very friendly and helpful.

Rating:

5.0

Your team rocks!

Rating:

5.0

Both employees that helped me and then inspected my truck rental were very nice and helpful.

Rating:

5.0

The staff at the Abilene office is wonderful and very helpful.

Rating:

5.0

Sue was excellent help. She was knowledgeable, professional, friendly. Thank

Rating:

5.0

Best uhaul rental and storage units I’ve ever used.

Rating:

5.0

Ms Due was VERY helpful.

Rating:

1.0

I ask for two units together the young lady dint even tried to accommodate my request I’ve using this company for the last 15 years always happy with service I don’t know maybe she was having a bad day.

Rating:

3.0

Overall it would be convenient if you didn't have to work around all the trucks & trailers parked in front of the doors to go into no where to park for one's needing in the storage area. I was thankful that my storage was on bottom floor since there was no elevators or ramps to second floor. And honestly for the size of my storage room the price was a little high and only reason I chose uhaul is it was free first month. As far as security it is well secure and well lit. I don't know that I would rent there again because I can rent the same size for more than half the price

Rating:

5.0

A special shout out to Sue for her excellent customer service! And a “thank you” to all staff who answered my questions and/or provided assistance. Thank you UHaul for hiring Vets because I felt a sense of comradery with staff members as a fellow veteran.

Rating:

5.0

Excellent! Safe, secure, well lit. Wonderful staff. I have used storage all over the U.S. This is the best by far.

Rating:

3.0

I wish the unit I reserved online had mentioned it was awkward shaped. It’s almost a triangle shaped in stead of boxed shape as I had pictures. It’s going to be hard to store my items.

Rating:

1.0

They allowed someone to open a unit in my name while not being present. I don't think it's right.

Rating:

5.0

The entire staff was helpful and went out of their way to make sure my experience was excellent. From letting me park my truck right at the door to helping me rehitch my trailer and car after unloading, they went above and beyond to help my family out.

Rating:

1.0

The lady that took care of our rental agreement was very short , rude and completely ignored questions we asked we had no idea where to go to find our storage. She acted as if we were taking up her time and presence very very unprofessional. Before even asking us if we needed help she made sure to get her conversation in w who ever was at the next computer on the phone. Just disregarded us in total general basically

Rating:

5.0

Advertised that it had an elevator…nope.

Rating:

4.0

I couldn’t access the storage unit before 9 am even with my card but other than that, the UHaul folks at 826 S Clack are the bomb!!!

Rating:

4.0

Rental rates shouldn't change just because it is PCS season will consider a different company in the future

Rating:

1.0

I could never get through to this location to make payments. Every time I called I got the center and they could never get me directly through. My parents were sent a certified letter to me that stated if I did not pay by July 1 my unit would go up for auction. With the pandemic and me being in South Dakota I was not able to afford nor retrieve my items and storage.

Rating:

5.0

Every one was great. My only complaint is it taking so long to speak to someone when your unable to do what you need online.

Rating:

4.0

Accommodating, helpful staff. A very busy place but runs pretty smoothly with the workers being knowledgeable. May be Better if some of the staff walking around helped or if they had a couple more staff. The facility is clean and well maintained. They were very helpful for the 5 years we had our storage there.

Rating:

1.0

After renting a U-Haul & you people saying I never did you towed U-Haul back to Abilene with everything I owned & that was wrong. Since I lost my dad, my son & I've been in the hospital dying with cancer.

Rating:

1.0

Made a reservation online a week before and confirmed with 3 employees over the phone. I drive 4 hours to Abilene and i'm told there's no reservation for me. The worker proceeds to treat me as if I don't know what i'm talking about (he did so with the woman before me as well) making belittling comments. Once I finally was able to access a unit, there were stains all over the floor and it was 90 degrees in the facility. We were also unaware that there are no elevators here even with advertising of 2-3 bedroom storage.

Rating:

5.0

The Manager, Amber was excellent when I had my bank account hacked. She helped me get my account straightened up with UHaul and back on track.

Rating:

5.0

The lady they call Momma that works the desk is wonderful! She is warm and friendly but very professional!

Rating:

1.0

Reservations are worthless. That is possibly U-Haul Corp. and not this facility.

Rating:

4.0

Fix the sliding doors at front of facility where clients can load and unload. The doors stick open >75% of the time.

Rating:

5.0

Easy to set up a storage unit. Lots of carts to move stuff in. The two stage keypad entry is clunky, but manageable. Second floor really needs a freight elevator. Fortunately my unit is on the ground floor so i do not have to carry my stuff up a flight of stairs.

Rating:

5.0

The staff was very friendly and helpful went above and beyond to help us out in a very stressful situation

Rating:

5.0

Love the staff!!!

Rating:

5.0

The staff are very helpful and nice the best on the location on Clark Street in Abilene Texas

Rating:

5.0

Can’t remember her first name but Mrs. Goodwill was fun and helpful.

Rating:

5.0

Was very satisfied with U-Haul storage.

Rating:

5.0

Everyone at this location has been excellent and welcoming!

Rating:

5.0

Aaron Jeremy Britney sure Debbie Steve Dennis and Oscar are all great at what they do they need a raise or full time employment and jet needs aaron to put his name tag back where he found it

Rating:

5.0

The guy that helped us was amazing!!!

Rating:

4.0

staff was understanding and helpful , if not sometimes overwhelmed— i unfortunately was not able to continue to be able to afford the use of the facility , partially do to the impact covid had(has) on my business- i appreciate all the leniency given to me along with the help

Rating:

2.0

I made an online reservation for a 5' x 5' x 4' Locker for $44.95 on April 5, 2021 with a move in date of May 8, 2021 for my daughter to store her personal items from her college dorm during the summer. When my daughter went to take her things to the UHaul on the afternoon of May 8, 2021, she was told that all of these units were already taken and that aa reservation doesn't "reserve" a storage locker but that it was first come first serve. The only storage locker available was a 5' x 10' x 8', which was $79.99 a month. When we asked about changing the price due to the reservation, we were told to speak to a manager. After over 20 attempts to call the manager and leaving voice messages on both his cell phone and at the store, we had to drive 4 hours to the location in order to speak to anyone about this situation and we still have not spoken to the manager of the store. This is the worst location I have ever dealt with in the 22 years of using Uhaul during my military service.

Rating:

5.0

Justin was amazing!! He helped us out tremendously!

Rating:

5.0

Great access and convenient. The first month’s free rent made it a bargain as well. Thanks for the good service that you provided.

Rating:

5.0

Sue Goodwill has exceptional customer service skills! She is very helpful.

Rating:

5.0

Friendly and educated staff. Made me feel more at ease with my deployment knowing everything was stored securely and safe

Rating:

1.0

I reserved a 5' x 5' x 4' Locker on April 5, 2021 with a May 8, 2021 move in date and Monthly Rate of $44.95, to store my personal items from my college dorm for the summer. When I showed up to this location on May 8, 2021 at 4pm, I was told that all of the lockers of this size were already sold and was given the option of 5' x 10' Storage Room at a monthly rate $79.00 or nothing. When I asked about my reservation, I was told that regardless of the reservation it was first come first serve. I have never heard that this policy was used by U-Haul and it would negate the policy of using reservations to "hold" a storage room. After waiting 2 hours, there was only 1 representative working at this time when this location was extremely busy and the representative stopped helping me and made me wait until she had helped the other 7 customers in the store before handling my situation. She ended up giving me the 5' x 10' Storage Room with 1 month free and no solution for June, July, and August.

Rating:

5.0

Good security I didn’t have to worry my belongings

Rating:

5.0

The people who work there are wonderful and a great representation for the company. I cannot remember their names but there are two ladies, and forgive me,, but I do not know their names but they have given me outstanding service every time I have been in the business.

Rating:

5.0

Very friendly and helpful employees.

Rating:

1.0

I was over charged on the month of Nov, when i try to pay for late fee but instead they charged me for another month of rental. The staff at Abilene location was not really want to discuss about what I had paid double of the rental on Nov, instead they were so rude to me. His last name was "Stone". I will not come back to use this Uhaul location again and will never recommend my friends to come there. Such a bad service.

Rating:

5.0

Staff went above and beyond and it was greatly appreciated! And, I mean every person I came in contact with from the time I walked to the time I left. Great people. :-)

Rating:

5.0

Aaron and Debbie are very professional and willing to do what it takes to ensure customer service and satisfaction.

Rating:

2.0

The representatives at the location were rude except for the GM would definitely not be returning for any business

Rating:

4.0

Elaine, the young woman who helped us, was fantastic. Above and beyond customer service and diligent worker. Justin stone, however, was rude, blatantly lied to my face, hygienicly negligent, below expected customer service, and a poor example of what is expected from a Uhaul employee

Rating:

4.0

Our Manager that helped Us she was amazing help especially being Christmas Eve an hour after office closed at 4pm, Don done everything to help us on getting what we needed done! Thank you

Rating:

5.0

The staff is Awesomely Awesome!! I Greatly Appreciate your help!!! Thank you All Again😊!!!!

Rating:

5.0

Debbie is the perfect example what excellent customer service is! She’s very knowledgeable about the facilities while being courteous and kind.

Rating:

1.0

When I went to the storage building it was full of a previous person trash left behind. They then had to clean it out so I could unload the truck I had rented from y’all. Next there is a giant mud hole the size of 5 parking spots right in front of my storage building. I left word that you can’t get into my unit with out walking in 4” deep water. Hopefully y’all get this taken care of soon.

Rating:

1.0

* No clear instruction on how to gain access to unit before arriving at facility. Had to stand in line for literally an hour (only two other customers ahead of me) to speak to an employee while my moving labor waited outside on the clock. * Employee claimed the online reservation process was pointless, as they only operated under first-come-first-serve. What is the point of reserving a unit through U-Haul if you aren't guaranteed to get it??!! Thankfully a unit was available, but was on the second floor and had no elevator. * After getting my lock and unit number, I had to find an employee to unlock the unit as it still had a "customer-ready" lock on it. * The automatic sliding door by the unloading area was broken. Could only open it by literally pulling the doors apart. I get that I could've arrived on a particularly busy day, and the facility seemed to be very under-staffed. Even so, there needs to be a better process for handling simple equipment returns and storage unit reservation retrievals that doesn't involve waiting in line for an hour as one customer plans their entire move with the only available staff. Overall my experience with every aspect of U-Haul aside from the actual truck rental has been very confusing, and made our move extremely stressful.

Rating:

5.0

Everything was fine with my storage unit and I'm glad I don't need it anymore ... I missed having my stuff with me at home. Thank you for the use of your storage unit.

Rating:

5.0

The staff was very friendly..helpful and knowledgeable of the facilities sales of products !!!

Rating:

5.0

We came by 2 days in a row. Greeted with the most helpful staff who fixed every problem we had. Extremely grateful

Rating:

5.0

Dennis was extremely helpful and I appreciated him having the authority to make customer based decisions (designed for customer service). Everyone was very friendly, helpful, and willing to work special arrangements tailored to customer needs. These are the experiences customers have which drive repeat business. I would absolutely return for business at this location again.

Rating:

5.0

Staff was very helpful and found me a needed larger unit compared to my previously arranged middle sized unit.

Rating:

4.0

the only reason I would not recommend UHaul storage is the cost. It is drastically more expensive than other just as secure facilities.

Rating:

5.0

We have utilized both a storage unit and have rented a trailer before and would recommend there services again.

Rating:

1.0

It took the staff 4 hours to issue me a storage room! I pre registered the previous day and the staff still had issues finding my reservation. The storage room I reserved was given to someone else before I arrived at the facility. I was then forced to accept a larger size at a higher rate. My experience with Uhaul was terrible!!

Rating:

5.0

this message came to me at 1:20 a.m. that is not a reasonable time to ask for a survey, uhaul corporate.

Rating:

5.0

Staff very friendly and patient. Thank you.

Rating:

5.0

Perfect assistance from Amanda.

Rating:

5.0

Everytime I interacted with any of the staff, they were the friendliest and most helpful. Wish all business was like them.

Rating:

5.0

The entire team is helpful & courteous. They went above & beyond anything I expected or have ever experienced. From the storage unit to the trailer rental, everything was exceptional. Good Management!

Rating:

2.0

In all fairness, I believe the facility was having technical issues with the computer; however, the "secure" door to the storage area was malfunctioning, as well. Spent a lot of time waiting.

Rating:

5.0

Glad I chose this location! The staff are always so friendly and willing to help!

Rating:

4.0

Excellent service in setting up the account, bit the location of my storage was upstairs and in a dark hallway.

Rating:

5.0

Staff very friendly and helpful

Rating:

5.0

I love the services and i love to recommend my friends and family to the location i had a storage at

Rating:

5.0

Sue and Amanda are Fantastic! This is THE HARDEST WORKING TEAM I HAVE EVER EXPERIENCED at ANY UHAUL CENTER. My daughter attends ACU in Abilene and we are so thankful for this team we will be BACK soon

Rating:

5.0

Great service by Stacy

Rating:

5.0

Great service

Rating:

5.0

Great service, fast and easy

Rating:

5.0

I have no comments but everything went well with me

Rating:

5.0

Thanks To Amanda Goodwill I Was Able To Get A Storage Unit. Quick N Fast Service.

Rating:

3.0

The customer service was excellent however I asked about getting my 100.00 deposit back and she really didn’t tell me how to get it back, she was in a hurry to get me out of there

Rating:

4.0

I will definitely use uhaul for my future moving great prices

Rating:

5.0

Very helpful and excellent service!

Rating:

4.0

I think the mandatory insurance should be taken out of the price. Or a refund of the insurance should be given back if nothing happens I would have taken my business elsewhere if it had been a weekday

Rating:

2.0

I was over charged. And what should’ve taken 30 minutes to 2 hours

Rating:

5.0

Everyone was super nice! And the water and coffee a plus! Thank you all so very much!

Rating:

4.0

Nothing to comment at this time.

Rating:

5.0

Everything is clean and move in was easy.

Rating:

1.0

Leaky unit and now have an insurance claim open and issues with staff on multiple occasions. Would not recommend facility to anyone.

Rating:

5.0