* No clear instruction on how to gain access to unit before arriving at facility. Had to stand in line for literally an hour (only two other customers ahead of me) to speak to an employee while my moving labor waited outside on the clock. * Employee claimed the online reservation process was pointless, as they only operated under first-come-first-serve. What is the point of reserving a unit through U-Haul if you aren't guaranteed to get it??!! Thankfully a unit was available, but was on the second floor and had no elevator. * After getting my lock and unit number, I had to find an employee to unlock the unit as it still had a "customer-ready" lock on it. * The automatic sliding door by the unloading area was broken. Could only open it by literally pulling the doors apart. I get that I could've arrived on a particularly busy day, and the facility seemed to be very under-staffed. Even so, there needs to be a better process for handling simple equipment returns and storage unit reservation retrievals that doesn't involve waiting in line for an hour as one customer plans their entire move with the only available staff. Overall my experience with every aspect of U-Haul aside from the actual truck rental has been very confusing, and made our move extremely stressful.

Everything was fine with my storage unit and I'm glad I don't need it anymore ... I missed having my stuff with me at home. Thank you for the use of your storage unit.

The staff was very friendly..helpful and knowledgeable of the facilities sales of products !!!

We came by 2 days in a row. Greeted with the most helpful staff who fixed every problem we had. Extremely grateful

Dennis was extremely helpful and I appreciated him having the authority to make customer based decisions (designed for customer service). Everyone was very friendly, helpful, and willing to work special arrangements tailored to customer needs. These are the experiences customers have which drive repeat business. I would absolutely return for business at this location again.

Staff was very helpful and found me a needed larger unit compared to my previously arranged middle sized unit.

the only reason I would not recommend UHaul storage is the cost. It is drastically more expensive than other just as secure facilities.

We have utilized both a storage unit and have rented a trailer before and would recommend there services again.

It took the staff 4 hours to issue me a storage room! I pre registered the previous day and the staff still had issues finding my reservation. The storage room I reserved was given to someone else before I arrived at the facility. I was then forced to accept a larger size at a higher rate. My experience with Uhaul was terrible!!

this message came to me at 1:20 a.m. that is not a reasonable time to ask for a survey, uhaul corporate.

Staff very friendly and patient. Thank you.

Perfect assistance from Amanda.

Everytime I interacted with any of the staff, they were the friendliest and most helpful. Wish all business was like them.

The entire team is helpful & courteous. They went above & beyond anything I expected or have ever experienced. From the storage unit to the trailer rental, everything was exceptional. Good Management!

In all fairness, I believe the facility was having technical issues with the computer; however, the "secure" door to the storage area was malfunctioning, as well. Spent a lot of time waiting.

Glad I chose this location! The staff are always so friendly and willing to help!

Excellent service in setting up the account, bit the location of my storage was upstairs and in a dark hallway.

Staff very friendly and helpful