Customer Reviews for U-Haul Moving & Storage of Absecon

Rating:

3.0

The equipment that I reserved was not there. It was apparently sent to the shop for required maintenance. Although I am happy they sent it to be repaired rather than rent me broken equipment, I don't know why I wasn't informed of this prior to showing up for my rental. They were able to get me the same sized open trailer for the same price and since it was a nice day, worked fine.

Rating:

5.0

I rent trailers on a regular basis and whoever the lady is at the counter, on Saturday mornings, is 👍👍👍

Rating:

5.0

Elaina was very helpful and understanding when i had to change the date of the rental she told me exactly what to do when and where to return equipment. i would definately recommend her for future rentals Thank You so much Joseph Pace

Rating:

5.0

The staff member was extremely friendly and helpful. Assisted me with getting in and out in a timely manner.

Rating:

1.0

Terrible experience with staff. Very unhelpful and poor communication. The guy just stared at me when I pulled into the equipment drop-off area. I finally said hello, here is my trailer. He just stared at me and said I had to back out and deliver it to another part of the yard. His tone and demeaner made me feel like I was a bother to him. It would have been helpful if there were better signs alerting trailer renters to know this ahead of pulling up to the tent. The guy was a total jerk the entire time, slamming down the equipment, rolling his eyes when I asked him to help take the tongue off the hitch. Thankfully this is in another state, so I won't need them again, but I also don't recommend this location based on the service I received, or lack of service. I expected better than this.

Rating:

5.0

I originally booked a truck trough the Egg Harbor Township location. I was informed the night before they didn't have a truck for me there but I was to pick up a truck in Pleasentville. The location was at a gas station in a very dangerous area. They would not accept payment. I called the customer service number and they took my payment. The location still would not give me the keys. I finally was able to get a truck from the Absecon location. This was a very bad experience.

Rating:

5.0

dropped off after hours, no personnel

Rating:

5.0

Excellent professional team to work with!

Rating:

4.0

Actually take a look at gas. Paper work stated 3/4 but was closer to 1/2. I filled above and still got charged.

Rating:

4.0

Actually take a look at gas. Paper work stated 3/4 but was closer to 1/2. I filled above and still got charged.

Rating:

2.0

Did not have an appliance dolly I had to go and rent one from Home Depot for $35. I only used it for a short while the young man at the counter. I could hardly understand it was constantly on his cell phone even while hitching up the equipment was on his cell phonewas not very helpful in calling around to help me find what I needed. Pretty disappointed in the friendliness, the attended nurse and the professional nurse of the attendant.

Rating:

5.0

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Rating:

5.0

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Rating:

1.0

Not lie about amount

Rating:

3.0

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Rating:

5.0

Me dijeron que tenia 3/4 de gasolina y tenia casi medio tanque de gasolina la entregue con más de 3/4 de gasolina y no e recibido rembolso por dejarla con más gasolina

Rating:

4.0

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Rating:

5.0

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Rating:

5.0

Staff was very helpful. TD

Rating:

5.0

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Rating:

5.0

Easy to deal with

Rating:

5.0

A little better customer service with a smile !

Rating:

5.0

🤗

Rating:

2.0

Cashier was barely awake. Price was astronomical (pretty bad mileage is doubled on the weekends). Truck smelled like marijuana and was full of dog hair. Disappointing experience to say the least.

Rating:

5.0

Very Satisfied, thank you so much for a great experience. We will definitely be using your service again.

Rating:

1.0

Not lie about amount

Rating:

5.0

A little better customer service with a smile !

Rating:

5.0

Easy to deal with

Rating:

2.0

Cashier was barely awake. Price was astronomical (pretty bad mileage is doubled on the weekends). Truck smelled like marijuana and was full of dog hair. Disappointing experience to say the least.

Rating:

5.0

Very Satisfied, thank you so much for a great experience. We will definitely be using your service again.

Rating:

2.0

The outdoor unit (5x10) I rented was overpriced. I found an indoor storage facility (10x15 ~ NOT climate controlled) for $15 more a month. Do your due diligence and compare pricing in your area.

Rating:

5.0

Hitch install took longer than usual but I understand because the bolt holes were rusted. excellent job by the mechanic, absolutely polite and kind by the young lady who helped me at the counter. She kept me advised at every point of the install. experience was a pleasure to deal with uhaul and I will be back. The Chevrolet car manufacturer created the problem by not plugging bolt holes to keep the threads clear.

Rating:

5.0

🤗

Rating:

5.0

Me dijeron que tenia 3/4 de gasolina y tenia casi medio tanque de gasolina la entregue con más de 3/4 de gasolina y no e recibido rembolso por dejarla con más gasolina

Rating:

5.0

Excellent professional team to work with!

Rating:

3.0

The hitch installation looks great, however, I had a 9:30 AM appointment and I went offsite for a little while when I came back. At 10:00 the mechanic had not even started the job yet. I was waiting for the hitch since I did not have a ride and I ended up spending almost 3 hours at the location.

Rating:

4.0

Actually take a look at gas. Paper work stated 3/4 but was closer to 1/2. I filled above and still got charged.

Rating:

2.0

Did not have an appliance dolly I had to go and rent one from Home Depot for $35. I only used it for a short while the young man at the counter. I could hardly understand it was constantly on his cell phone even while hitching up the equipment was on his cell phonewas not very helpful in calling around to help me find what I needed. Pretty disappointed in the friendliness, the attended nurse and the professional nurse of the attendant.

Rating:

5.0

Staff was very helpful. TD

Rating:

5.0

My original call was to the “home” number but could not receive a direct confirmation on the hand truck I at any nearby location. The agent suggested my best option to find one would be at a major U-Haul facility rather than the smaller satellite offices. She offered to make that call for me but I decided that if a reservation should be made I would rather be the one getting a definite answer so I called the local branch. After several rings and no one picking up I was transferred to the “home office” where, again I stated my case. Long story short, the reservation was made and confirmed by email, however when I arrived at the site there was no evidence of the store agent knowing about my reservation. After giving him my order number he checked it out and sure enough, it was there. The problem is that he didn’t know of the truck spoken for prior to my requesting it. Had he sent it out with another customer before my arrival the dolly would not be there and I wouldn’t have the item I reserved. I found it a little annoying that the communication wasn’t better from the home office. Fortunately everything went well and the store agent was very amicable and helpful. Just think keeping the local stores better informed might be a good idea.

Rating:

4.0

There were many difficulties with the system

Rating:

5.0

best service all around.

Rating:

5.0

Everything was very good and lclean thank you

Rating:

5.0

everything was perfect

Rating:

1.0

Rude when I arrived in store. No greeting. I had to speak multiple times for the employees to stop their conversation and acknowledge the customer. Also have several charges on my card that don’t match my receipt. I will never rent here again!

Rating:

5.0

Excellent service everytime i went there for a rental.

Rating:

5.0

The woman that assisted me with the pick up and return of the trailer rental was very helpful. The facility was organize inside and outside.

Rating:

5.0

Very good service 👏 not problems for not one

Rating:

5.0

All the U-Haul team was amazing. Made it very east for us to get the vehicles.

Rating:

4.0

Didn't have a hand truck available.

Rating:

5.0

This location was nice and friendly.

Rating:

5.0

I rented the 6’x12’ utility trailer with a ramp. What I had to roll up the ramp wasn’t even 5’ wide. And it wouldn’t fit. I had to return the trailer and couldn’t haul what I intended to haul with it. Very disappointed. I will have to spend more $ to rent the utility trailer “without the ramp” to get the job done.

Rating:

5.0

The lady who helped me was professional, quick and knowledgeable. The transaction went smoothly. The truck was well maintained and did the job it needed to do. Will use uhaul again for future moving needs

Rating:

5.0

A painless experience, except for the actual driving part… and even that wasn’t so bad.

Rating:

4.0

Agent on return made charges extra and I didn't even use.

Rating:

5.0

Friendly and easy to work with.

Rating:

1.0

The manager had no customer service

Rating:

5.0

All great. Checked my lights great employees, pick up guy help very much, return employees were very helpful and efficient. Overall the staff at all levels were friendly, helpful and efficient.

Rating:

5.0

Service was excellent and staff was very friendly and polite😊

Rating:

5.0

The attendant was courteous and made sure that the trailer was in working order. A+

Rating:

5.0

Excellent service

Rating:

5.0

I am happy to have used ur services I did bring late I am sorry for that I had a lot on my plate I can pay any late fees Wednesday when I’m paid

Rating:

5.0

Love the customer service

Rating:

5.0

Great service!!!

Rating:

5.0

Great service

Rating:

5.0

🙂

Rating:

5.0

I had a storage with this company for nearly three years. I never had rodent problems or issues with increasing rents without adding benefits.

Rating:

1.0

The manager has very short hours and thus, is rarely available to assist. The staff members were lackadaisical and generally unhelpful. Moreover, I was dismayed at the exorbitant fees assessed the one time I was late. A “pre-lien” fee when there is no lien process or procedure underway is incredibly unfair and unsubstantiated. U-Haul incurred no such fee. Nevertheless, i was forced to pay a charge for nothing more than a phantom lien.

Rating:

5.0

Areal was very patient with me and very helpful.

Rating:

2.0

Lots of damage to my books and blankets by rodents

Rating:

4.0

Pricing was a bit steep for what you got and the website and app are extremely glitchy and not reliable. Everything else was good though.

Rating:

5.0

Pam Eckert deserves a raise and a promotion! This woman was like an angel who came to my assistance in what have been the darkest days of my life. Pam restored my faith in mankind with good deeds and actions. On the verge of losing a lifetime accumulation of my household personal property due to a number of unfortunate events including COVID, I found myself homeless after being a homeowner for 30 years. In banking insurance investments and taxation for the last 30 years and self employed for the last 12, shut down and go out of business in 2021. Imagine homeless and without employment after being successful all my life? People shun you in life when things of this nature happen, but not Pam! I have to say if there was ever a company with a heart, it's U-Haul, and Pam Eckert is that heart! She understands this is a people business and not just moving & storage of things business. The world would be a better place with more people like Pam Eckert!

Rating:

3.0

Price increased 20% 2 months after moving into unit.

Rating:

5.0

Dan was very helpful and professional.. Wish there was a Dan in every UHaul. Him and his his staff are excellent to work with. I know if Dan is not there Sandra and Helena will take good care of their customers. I give this location 5 stars. No other UHaul is better.

Rating:

4.0

My dealings with the overall facility were fine. Dan D. was great to deal with and always helpful. My only complaint is when I moved my stuff out on 11/6 there were mice droppings/poop on my belongings. I'm sure this may happen from time to time at storage places

Rating:

4.0

All went well. Young man that helped me get sorted was professional and friendly. That’s what I needed.

Rating:

5.0

We rented a UHaul truck for a quick moveout from Philly at the very beginning of this pandemic. The truck was great, as well as the staff. We utilized the free month for college students of a small storage unit. It was greatly appreciated. We got the smallest unit that was offered, which was more than we needed. We were in and out within the 1 month, but I cannot express how invaluable this was as we had 2 college kids moving back into our small home. Thank you UHaul!