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Shamieka H | Online Move InCustomer Reviews for U-Haul Moving & Storage of Ahwatukee
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Tony is a class act! A1 he is always willing to help.
JACQUELINE F | First ImpressionsDominick was amazing—so kind and incredibly helpful! I was getting a storage unit to hold all my stuff while I get ready to move into an apartment. I wasn’t too sure what size I needed, but Dominick took the time to explain everything and even gave me a tour of the different unit sizes to help me decide. The units were super clean, and the whole place felt well-maintained. He also made sure to explain all the security features and reassured me that both my belongings and I would be safe, even if I needed to come by at night. He was knowledgeable, patient, and made sure I had all the info I needed. I really appreciated his help!
Shawn G | First ImpressionsThe U-Haul attendant onsite Tony Scozzari was great and provided excellent helpful service. He offered me a swipe card without me asking for one and I think that is great service. He was welcoming and friendly which matters to me.
Jorge A | Online Move InA very positive experience.
HAROLD L | Overall ExperienceExcellent customer service
MARK HI prefer not to get emails that my payment is due a month after I checked out and needed to confirm we were OK and no payment was necessary
chaney k | Overall ExperienceNeed to make sure that the person online are calling in when they put up their credit card that you take the credit card for the charge instead of having the person have to come in with the card in paying my experience was I had somebody reserve it and she thought she paid for it and got to the store also did was reserve the truck so I had to use different monies too pay for the truck if that all makes sense
JOE AI’ve been paying for this until for years Hopefully going to empty soon
Hakim A | First ImpressionsI rent from this location several times a month for work and cannot say enough good things about the staff. They work hard to always accommodate my needs, are very friendly and the trucks are clean and well maintained. I choose to only rent from this location because of their service and attention. Ten out of ten in my book.
ANGELA IIt has been a long time since I have been treated so well by a business. I had a storage unit at this location for a number of years and recently had to rent a truck from them. The customer service and genuine care I received from Tony, Dominick and Elijah was second to none. I call them "My U-Haul Angels," and recommend this location highly!
BARBARA KI went vans all the time from this location. Tony Is wonderful! Very knowledgeable and helpful. He is my go to guy.
MICHAEL CReally great!!
Chrystal CThis message is for Tony. Thank you for the refund. I would give Elijah 5 stars, but the 2 managers on duty Sunday 3/2 get zero stars. I drove somewhere beteeen 4.8-5.2 miles and was charged for 31 miles. A manager would not come tell me himself. He made the young man Elijah deliver the “we can’t do anything about it” and when approached shut me down from explaining the issue with “call the cops”. I do not want to affect your business, but those 2 managers were unhelpful and rude. Thank you for the refund, Tony. I have learned a valuable first-time-uhauler lesson and will make sure I take pictures next time. Thank you.
Maria SThey forgot the dolly even after I reminded them when I picked up the truck. It was not included and I hurt my lower back as a result.
JUSTIN EPacking and moving is always very stressful. The staff at the Ahwatukee facility was great. They were very helpful assisting me with various products that I needed for my move and my storage.
Clay T | Overall ExperienceTony is so helpful and friendly. Very pleasant to speak with!
Helen M | Overall ExperienceSo nice people at this location
FARIDUDDIN RA good location, but very limited space when pulling in. There were cars just randomly parked in the entrance.
BRIAN LI was thrilled with the amazing service here! He was so upbeat and helpful . . . which was appreciated during the stressful time of moving. His attitude made all the difference that day. Can't thank you enough.
Amelia COne thing that was a surprise is the per mile charge. The girl that checked us out said it was printed under the 29.95 rate and pointed at it. I had to walk over to the sign to read that part as it was so tiny! Hence, I guess I didn't read the small print, but the small print was so small that you could barely notice it.
Laura DThe facility layout when built is extremely poor other than that everything was great… There’s one door to the location of our storage unit and the door is located directly in front of the access gate. We always had to park farther away or move the trailer because others needed to get in their unit as well.. VERY TIGHT QUARTERS AT THIS FACILITY!!! I’ve had no issues at other Uhaul facilities.. Employees & management ware amazing.. Love U-Haul!!
TAMMY P | Overall ExperienceThe lady who was at the desk the day i rented was particularily well suited to being in a public contact position. She was cheerful, knowledgeable, and efficient. All in all a pleasant experience....Thank You.
PEGGY VI was very pleased with everything and everyone who I dealt with. I don’t see where improvement would be necessary.
KATHERINE LThe facilities and the service received were wonderful. Thank you
La T | Overall ExperienceStaff is amazing and informative. The facility is always clean. Our unit did get pretty dusty but it is AZ and has quit a bit of dust storms so it was expected. Highly recommend this U-haul facility
alexander S | Overall ExperienceGreat service! The gentleman I spoke with was very nice and helpful. I needed to get a storage unit and he was helpful in choosing the right one for me. I did receive fist month rent free which BONUS that was awesome! The space is very clean and organized which as a customer appreciate. This is the second time I’ve used service with the Ahwatukee location and I have been please both time. Highly recommend.
Celeste S | First ImpressionsNo you guys are great.
DAVID PSo convenient to use my local u-Hall. Everyone was so friendly and I was literally in and out in minutes.
CHAD HVery professional and helpful
DEON BThe manager was great, kind and tentative made my whole day. Put a smile on my face and had me laughing., the process was fast and easy you got me in and out immediately I recommend I recommend that you all go to him fryer you all needs. I had a great experience.
LINDA T | First ImpressionsTony was wicked helpful and funny!
PETER KTony is amazing. Very helpful and friendly.
HELEN MNothing customer service rep was really nice and helpful despite having to work on Thanksgiving
Marvin PFriendly staff, easy rental process..
JEFFREY LFriendly service and easy process. Thanks!
ANTON PGood clean
Keith W | First Impressionsめっちゃ高いよ。値段を下げろ
DYLAN ZN/A
SAM A | First ImpressionsThe staff is amazing and very helpful! They accommodated my schedule changes and were so incredibly kind and professional. The truck was clean and easy to use.
SARAH DThe truck was ready and waiting when we arrived. It was clean and seemed to operate correctly. During the trip, two warning lights came on. When we came back, the attendant told us, "yes, that has happened before." That didn't really feel confident about the truck we had just rented. Luckily, it was a short trip and we needed the trip for only a short time. The attendant was courteous and took care of our reservation quickly and efficiently. However, she was having a sneezing attack and kept wiping her nose while taking care of us. I'm not a germaphobe, but it wasn't the best welcome. don't know if I would recommend this location.
JODY RDominick is a super star! Came in last minute to get a truck and your location had one available. Dominick made the stressful situation a breeze. Despite having troubles with the mobile app, Dominick did a walk around with me, pointing out all previous damage. He is very knowledgeable, and was very polite. Overall Dominick made my experience fantastic!
ZACHARY IThe staff was very friendly and helpful!
ANTHONY S | First ImpressionsThey have over charged me. False claim I drive 80 miles I was within the city. I have two charges. The manager has not returned my call. This was re Ted Friday today is Saturday. Staff made mistakes at dropping off and are not able to reach the manager or figure out the issue Thus was a 19.99 rental per day and I drove around 20 or so miles and put gas in when I returned.
DARRELL RThis Uhaul location is the best!!!
kristine t | Overall ExperienceFast, easy and friendly checkout process. Truck clean
TONY SAll was good,accept a little dissapointed On not getting a pro rated refund for clearing out storage before due date.
Angie e | Overall ExperienceTony at the Tukee location is phenomenal! He made the process so easy and made the experience enjoyable. his directness, but sensible humor will make me come back for sure.
IVORI AKeep the nice people that work in the office, they are very friendly and helpful
EDMAR DTruck was old
Lee BNot a single thing. The customer service representative was awesome and friendly. The cab was super clean. Thank you!
JEANNE SThank you Dominic. You were a great help. I will be back!
LESLIE EThe only thing that was unfortunate was the consistent increase on the storage unit. Other than that location was great. Customer service was great and property was maintained.
CHERRISE S | Overall ExperienceService and help from on duty staff was outstanding. Very pleased with here help.
BRYAN BNothing
James SStorage hallways are well lit, but it would be nice if there were lights in the units as well because they are pretty dark.
DAWN B | Overall ExperienceI want to THANK all the personnel at Uhaul for their EXCELLENT SERVICE. I do think that since everything was moved out and left clean, and I had paid for another month, that the fee should be prorated.
Ann A | Overall ExperienceThe U-Haul app is not user friendly because it doesn't remember the information if you go back to previous screens. I needed to repeat the photo taking/ upload process multiple times.
Jennifer MI stopped in to look at the trucks and reserve one, but the computer system was down. So Tony took my name and number and got my reservation taken care of, even though the systems were down! He texted me to let me know that my reservation was taken care of.Excellent customer service, thank you Tony..
MATTHEW WHad the best experience! Tony was amazing with customer service!!!
LADRENA KNice and friendly staff 👌 Owner and employees have great attitude! Clean place too!
CAROLINA B | First ImpressionsThe customer service here is excellent a very friendly and knowledgeable staff I will definitely use this U-Haul location again
PAUL SVery nice staff. Jerry and Gina, the owners are the sweetest people I ever met. Very detailed, hard working. The truck was ready on time. No issues at all.
ALEXANDER MExcellent customer service.
Mark MJERRY AND LYNN ARE AWESOME! THEY WALKED US THROUGH EVERYTHING! I WILL CONTINUE TO COME HERE AS LONG AS THEY ARE HERE.
JEMIAH MI’d like to say, Thank you to the entire staff. I have one word, Patience!
KAREN T | Overall ExperienceA+ experience overall. Thank you!
Laura JToo expensive
JOHN/SUE V | Overall ExperienceSavanah is the best! She really knows all of what it takes to take care of customers. Great location and very clean. Definitely this is my new location! Thanks Savanah.
Keyla GGreat people
RICHARD HThe woman at the facility was very friendly - great customer service - the best I have seen in awhile - it is rare to get such good customer service. I will definitely tell others and go back there if I need a rental in the future
Brenda DEasy to pick up, convenient location, work on Sundays. Can do after hours drop off for a fee. Great experience overall. Professional
Svetlana RJERRY AND LYNN ARE VERY WONDERFUL TO GET EQUIPMENT FROM.
Doreen TGood Customer Service and friendly staff
Srikanth Dconvenient to have a moving company to help with the move, those two guys were great
Pam TFriendly, professional staff, helped me with all my needs. I will come back to this location for my future storage, moving and moving supply needs. I had a rough move that seemed like nothing would go right, yet everything from this location was perfect and smooth! Thanks to Jerry for making this the best transaction on my move back home to Arizona.
Ryan C | Overall ExperienceLynn and Jerry are wonderful!! The company I work for rents uhaul vans/trucks several times a month and we only rent with Lynn and Jerry. Equipment is clean, service is prompt and they are always very accommodating. Would highly recommend.
Angela IEveything was great and the lady at the desk was very informative and knew her business!! I have always gone to UHaul for my needs, as i am always satisfied and treated well.
Mary LFlawless experience. Check in and check out for a rented vehicle were fast and seamless. Staff was on point and handled everything professionally and with a smile. Very happy with the service I received. I highly recommend this store for anyone in my area.
Johnny LThe customer service rep was difficult to speak with. We had to ask a lot of questions in order to to understand the process and instead of her being straight forward with information.
Jasmine SRude staff
Brittany JThe lady and gentleman at the counter were outstanding! Friendly, professional, and very helpful. The place looks very well run and maintained. I'm glad I lucked out and found the Ahwatukee U-Haul location!
Walter D | First ImpressionsI always have a great experience at this location. The rental and return process is much more streamlined, with no issues and quick service.
Lehi CStaff was very friendly and efficient. The rental process was convenient and easy.
Janet WMy belongings in storage are covered in sand and dirt. Apparently they chose this weekend to resurface the driveway. My keyboard everything is gritty.
MARILYN K | Overall ExperienceIt wud b nice if they had 24 hrs access 2 the storage facility
Richie H | First ImpressionsI will definitely rent from you again next year for our charity tournament.
Joyce PLynn the manager, was such a pleasure to work, and even though I was a repeat customer she still took time to explain how everything in the whole process worked. She was refreshing. Someone who took her job seriously. Then came Savannah., wow! What do I say? Young, beautiful, smart, sexy, woman! She was smart and energetic and going places!!! What a team !!!
JANICE O | First ImpressionsManagement and staff always very nice and work with just about any issue
JONATHAN S | Overall ExperienceIt's clean, trucks, super clean well maintained friendly staff and owners.
Aaron MBoth employees were very pleasant and helpful!!
Grayson WUnits were kept very clean.
alfred v | Overall ExperienceManagement is the best! Friendly and most helpful. For me location was very important.
jaymes b | Overall ExperienceThe fees change every few months. The overall monthly amount is high compared to other storage units who offer the same space or even more. I found a better storage closer to my home at a cheaper rate and its contactless.
Leticia E | Overall ExperienceThe employee savannah, was extremely rude during check out. She didn't not want to help me properly. She said she would check us out and send an email when she didn't even know what unit we were in or our email. When I said I wanted to make sure she checked us out and I received the email when I was there she kept on saying she would send it to me and I don't need to be there and didn't want to read my email back to me until I told her .. her customer service wasn't great. Seem like a great employee but she much rather fix under the uhaul truck hood than to help customers. Over all the managers are great and property /units are clean.
BRIANA T | Overall ExperienceExcellent faculty. Friendly and efficiently run.
JAVED K | Overall ExperienceJerry was very helpful and professional making me and my wife’s experience a memorable one . Than you!
MIKE B | Overall ExperienceThe storage unit was spacious and clean. The staff was so friendly and helpful. I highly recommend.
BRITTANEY M | Overall ExperienceYour call center people gave me bad information. Thank God I was able to get a hold of the (Ahwatukee) store to clarify my storage facility RENTAL. He told me if I gave him my credit card number they were able to hold it for a month. That’s not true. It’s a first come first serve walk in only. The Ahwatukee store is very friendly and helpful.
ANTHONY R | First ImpressionsGreat place to rent from!!!!
Kim C | Overall ExperienceAll of our belongings are covered in pest urine and feces.
Jesus S | Overall ExperienceVery clean. Well-lit. Loading carts always available. Easy access and conveniently located. Staff were always friendly. Good value.
Angela H | Overall ExperienceEveryone was always helpful!
Alyssa S | Overall ExperienceI bypass location near my home to visit this location the employees are always professional and friendly no matter what time you visit this location.
MARLENE T | Overall ExperienceEver since the 1st time we used your service for a truck we began our journey with you and now have two storage units! Customer service is PHENOMENAL!
alexander S | First ImpressionsThe staff at this location is fantastic. They are very receptive to their customers' needs.
Michael N | Overall ExperienceI had two storages there for 10 months and then I kept the the larger one for an additional 16 months. And the wife is very nice but it depends on the husband’s mood, whether he’ll be nice. He tries to nickel & dime you. They both do that. They will definitely misrepresent things, like over charging me for 24 hour access, then increasing the mileage price of the rental truck, and saying the dollie is included and charging you $7 for using it. I doubt that I would ever need storage again but if I did I certainly wouldn’t use this location again!
Richelle h | Overall ExperienceThe entry door that led to my unit was not well paved; there was a significant drop from the door to the asphalt which caused issues entering and exiting the building with a trolley of boxes. Nothing extreme, but certainly inconvenient. The slope of the asphalt itself was enough that we had to chase run-away trolleys often.
Lisa C | Overall ExperienceThere was poor communication between management and staff. Management alters contract to their own accord and benefit. My lock was cut on my storage by Uhaul without notice and I had several items missing. I had a very poor experience with this location
shaniese r | Overall ExperienceThe owner was super nice and helpful I’ll come rent a storage again just for how great they were to me . Left the unit clean thanks for having me
TAMIA W | Overall ExperienceAwesome staff👍👍👍
wallace p | Overall ExperienceThe staff were very friendly! I moved from Washington and I overheated and the staff made sure I hydrated and cooled down. When I checked out, the staff made it clear and easy and left me feeling confident to use uhual storage if I need storage in the future.
Megan H | Overall ExperienceEveryone there was always so friendly and welcoming. I would recommend this Uhaul to everyone.
nina m | Overall ExperienceI was helped by both Male and Female managers.. When I first came in the Guy helped me reserve the truck. When I came back the Lady helped me rent my storage unit. They were both very knowledgeable and were very helpful!!
LYNDA W | First ImpressionsThis uhaul storage facility was awesome! Thank you uhaul.
John O | Overall ExperiencePerfect place. Very convenient, friendly staff.
jaymes b | First ImpressionsThe owner was so helpful and kind.
nina m | First ImpressionsWill recommend your location in the future
dennis c | First ImpressionsThe staff was always professional and helpful.
LESLIE R | Overall Experience1. In my opinion the price was too high. 2. When I initially rented the unit there was a chemical leak seeping into my unit from an adjacent unit. I was assured that it was/will be remedied. The leak continued to seep into my unit all the way until a few months before I emptied the unit. I brought it up to employees several times and asked what could be done about it, ie: financial discount or move to another unit. I was told no units were available and no discount could be given. My couch now smells like chemicals and anything in my unit made of plastic has changed color.
Jonathan D | Overall ExperienceIt was as expected, first time I have used a storage facility
Christopher C | Overall ExperienceThe best part of the experience was and is the people who helped us.
DONALD D | First ImpressionsFantastic
Myron M | Overall ExperiencePleased with the storage provided while I needed it.
Ron B | Overall ExperienceSales clerk appeared to be in training and had to ask and or call others for assistance in trying to finish the check in, process etc.
Marcos P | First ImpressionsSuper nice staff. Clean and well lit storage area.
LISA R | Overall ExperienceThey were awesome thank you so much for all your help😊
TAMMY P | First ImpressionsKind Lynn, Larry managers and staff did everything and more to make our stay as good as it could be! If needed, We would always rent from them! This one is on East Chandler Blvd on left going west.
SANDY M | Overall ExperienceJerry was great! I had an issue with one of his staff members who over billed me and charged me for multiple units I didn’t even need! He gained my trust back and helped me get the unit I needed and refunded me the extra charges.
Jessica B | Overall ExperienceVery helpful staff
Adolfo O | Overall ExperienceLynn and Jerry were always helpful and pleasant when I called to pay my bill. Now I’m moving to FL to be closer to family.
Kathleen B | Overall ExperienceAs a traveling project manager, have had the opportunity to use Uhaul in many cities. This location was by far the best including service. Thank you .
Elenice A | Overall ExperienceI felt pressured into getting my storage I really did not need it until August or September but was told I should rent now this was in June so I would not lose out in getting the size I needed so I did … I never used the space in the 2 months I was paying for it .. So I felt like I wasted over $200 dollars worth of Rent . Other than that the service was good with the 3 different people I worked with only wish there was some kind of credit I could of had for the 2 months I paid towards a truck or something in the future
Coralea G | Overall ExperienceThe young man that checked me in was a great help! He was very polite and got everything done nice and fast! It was a pleasure :)
Leanne F | First ImpressionsGreat service. Friendly owners. Very helpful.
James P | Overall ExperienceThe gentleman who assisted me with my rental was kind and informative. This location is stellar.
Elenice A | First ImpressionsLynne is the best!!!! Love her personality very good hospitality and recognizing all your needs makes your move smooth and easy’ def recommended I have been to several uhual and this one is def the best!!!!
Vanessa Z | Overall ExperienceAlways nice and clean when I go to the facility. Friendly and courteous staff!
Madeline B | First ImpressionsOverall a very nice storage place. I had two small units and my items were kept very well. I like that they had equipment for you to help move your items in or out of storage.
April T | Overall ExperienceLynn is the BEST!!! She’s so sweet and easy going!!! Always makes my experience amazing!! Love the Ahwtukee location Jerry and Lynn are always welcoming and friendly!
Vanessa Z | First ImpressionsExcellent !!!!
Catherine B | Overall ExperienceThis place is the best! I needed a storage move in on a Sunday at 630 pm. Everything was closed, but Uhaul was able to provide a contactless, over the internet move in. I am so grateful, Thank You.
LISA R | Online Move InThey were awesome! Worked with me when I was a couple days late with my payment. It was great how they had carts near the units to use for free so it was easier to move stuff. I was very impressed.
Stephanie W | Overall ExperienceGreat location, nice owners, highly recommend.
DIANE H | Overall ExperienceI love the new couple that run the location I'm at. They are super friendly and willing to help at a moments notice. Also love that they have a sense of humor. U currently have 3 storage units at this location if that tells you anything =) I keep coming back here!!!
BEVERLEY M | Online Move InEveryone at this location was exceptional above and beyond.
Charlene F | First ImpressionsThe U-Haul facility and staff were excellent, and I would come back to this facility for future storage needs.
Ronald S | Overall ExperienceU-Haul staff here are very helpful! Thank you!
Robert B | Overall ExperienceI highly recommend U-Haul Storage of Ahwatukee. The storage facility is very clean and the employees are very nice. I was in a hurry one day and forgot to lock my storage unit correctly. An employee from U-Haul called me to let me know it was unlocked and she would keep an eye on the unit until I got there. Unfortunately, I can't remember the young lady's name that called me. Again thank you!!! I had no issues with rodents or insects. It's the Best place to store your personal belongings!!!!!!
LARETHA T | Overall ExperienceUnfortunately on moving out my experience with renting a truck was not good.
Bryan B | Overall ExperienceThe staff were extremely helpful and courteous every time I was there. I would highly recommend this facility.
ANGELA W | Overall ExperienceSomeone stole my eating tray and replaced it with another one. I told management, but they said it would be impossible to enter my unit without a key. Surveillance cameras are there, so there should be no issues finding the guilty culprits. I have been with them since 2017. This issue destroyed my trust in them. I really felt violated; I wanted to file a police report.
Marla V | Overall ExperienceWe were homeless after not being able to afford to renew our rent after my husband's surgeries and recent leg amputation and so it was a unseeded weight taken off of our already loaded down shoulders. Having this reasonably priced storage place available to us throughout one of the worse times of our lives from Sept 6 until. 10/21 was a blessing . And the service was always great ❤
Laurita C | Overall ExperienceSuper convenient, easy and a friendly helpful staff and the reason why I chose this facility a 2nd time for my storage needs =*)
BEVERLEY M | Online Move InDoor could be better sealed to keep dust out.
Donald R | Overall ExperienceGreat facility excellent staff
lawrence s | Overall ExperienceThe General Lynn was so patient and pleasant assisting me with check in. She took the time to show me the original storage unit. Which was much smaller than I needed. She then helped me with getting a new size and checked me out herself. Thank you for going above and beyond!
CHAVONIQUE P | First ImpressionsThe person was so helpful and patient.
Salatha T | First ImpressionsStaff closed out my unit hassle free. This was a very convenient experience. Thank you so much.
EDITH B | Overall ExperienceThe management and staff were always available for me in meeting my needs. Moving and storing all your personas is alot of hard work and costly. But I would say it was the customer service that they provided made a nightmare into a win-win. For that reason I give this Uhaul Stotage location the highest 5 Star Rating, for think outside the box and saving all my personal belongings. A S p.o special thank you from ty he bottom of my heart to Lynn and Jerry for reinforcing the U'Haul image as the leader in moving and storage and would only recommend U Haul Storage to anyone looking for storage. And as a foot note to future customer moving and storing personal belongings is to downsize and only move the items that can't be replaced and you only need about 40% of space you'll n.eed
Charles H | Overall ExperienceYour employees stole forty thousands dollars of personal belongings from my unit .your organization claims they lost security tapes even though they were requested multiple times within 2 week window. Your org claims your not responsible for someone elses bad acts which begs the question why suggest its a secure facility with video your employee s present themselves in unprofessional manner
robert k | Overall ExperienceAlthough very busy, all the staff were friendly, patient and helpful.
joe p | First ImpressionsThe location was completely great. With U-Haul as a whole, I was pretty disappointed that I made a reservation for a smaller unit (to downgrade my current two) then they changed their policies where reservations aren't taken and I just have to hope that it was there when I get there BUT they'll keep my information... So in summary they don't take reservations anymore. When I'm planning on coming from a different state (UT) to AZ to bring my belongings back to my new home (UT) and may not be able to take all of it with me at this time, I was put in a situation where I leave my last bit of belongings behind to throw out, or continue to pay for a huge unit (biggest I believe) that isn't necessary anymore (and someone else could certainly use) when I could have downgraded to the smallest unit for cost and space efficiency... Which I feel disappointed in that decision forcing me to pay for a unit I don't really need or lose my things. I chose to take those things elsewhere that I know I had a spot reserved when I got there. Plans to move different states are stressful enough without a reservation being pulled out from under me within 3 days of me getting there, when I called well weeks in advance to plan for the whole TWO days I had to get my belongings settled. I've been loyal to U-Haul for a while and was just really disappointed in that change for such a big plan that caused unneeded stress and is a pretty big factor in who I choose to store my items with.
Tiffanie j | Overall ExperienceClean facility, easy access, helpful friendly staff. Temperature controlled storage area, important in Phoenix.
CHRISTOPHER M | Overall ExperienceGreat friendly staff.
tina m | Overall ExperienceThe only thing I would recommend is some source of light in the unit itself especially the indoor units. Sometimes I had to use the light on my phone to see. Otherwise everything was great.
Abed M | Overall ExperienceI had a wonderful experience, friendly staff, very professional, and my needs were met in a timely manor! Thxs to all who helped me with my needs
Alohna A | Overall ExperienceThe man who helped me behind the counter was extremely knowledgeable and very helpful. Friendly.
Beverley M | First ImpressionsI was happy with my experience due to always having all of my questions answered quickly, as well as your very knowledgeable & friendly staff! Great experience! The only reason I closed out my unit was because I needed my furniture for my new house!
LISA S | Overall ExperienceThe customer service is friendly, professional service is the best I have ever experienced, I have rented other storage facilities & this Has been my best experience,!!
Elizabeth V | First ImpressionsI have been using this particular U-Haul location for years and will continue to. The service provided here is impeccable!
REONNA L | Overall ExperienceAll of the employees were good listener, explained every question I had in a very perfessional manner. Thankyou!!!! its the best kept place. the Uhaul team are awesome!!!!! Pleasant to work with ❤️🙏🏽, keep up the good work!!! Kevin & Donavin & Jenna Buck Made me feel safe & protected. Liz
Matthew D | Overall ExperienceAnything I needed, they always were there for me and ready to help. You can't beat the value for the service given.
Kim D | Overall ExperienceGreat customer service
Walter M | Overall ExperienceThere was a problem with my reservation. My unit was accidentally released but was rectified quickly. Your team at this location has been very helpful and friendly.
Angela H | First ImpressionsToo expensive- service lacked care concern- customer service not on same page as locations. When they screw up, they take no care in rectifying it. The customer isn't number one and they are extremely more expensive than the competition who repuitnoey have better service and a better price. Go elsewhere of you can.
JOHN S | Overall ExperienceThe manager Kevin is one the rudest individual I’ve ever met.. Horrible person
LACINE D | Overall ExperienceA positive experience for a first time customer of such a service overall I would recommend your company. Thank you
Ramon G | Overall ExperienceJenna and Donovan were both very helpful during my move in process. I had some issues unrelated to uHaul and they helped make things stress free. Jenna assisted my son on move in day (in light of my absence) and he said she was wonderful! Thanks to both of them.
Anita S | First ImpressionsI truly appreciated the staff they always made me feel welcome and each individual was always helpful and view friendly and caring
Jenae R | Overall ExperienceStaff very helpful
Ann A | First ImpressionsI rented a 5x5 climate controlled storage unit 34 with the first month free. Immediately after renting the unit I found out that there was no separation between my unit 34 and the adjoining unit 33 and I had an immediate need to move in. Since it was the mistake of Uhaul that they rented unit 34 when there was no separation between 33 and 34, I was offered both units for the price of one 5x5 unit for as long as I hold the units. I was informed by the employee of this uhaul location who worked on my rental that he has made a remark on the above in my rental agreement file in the system. But I got an email from Jenna Buck on April 12th that I will be charged for two 5x5 units disregarding the above facts on what happened on the day I rented the storage unit. This is a poor customer experience and unreliable service. I request you to correct this.
MOHAMED S | First ImpressionsExcellent service! I had a reservation issue and they took care of it for me. Thank you!
JOHN S | First ImpressionsEveryone was so helpful and nice. Pleasure doing business with them.
Janie F | Overall ExperienceThere were a few hiccups along the way, but in the end everything turned out okey. Thankfully i learned from my experience moving in, and the unloading of a ubox, it is best to confirm in person. So Maybe better communication from the online reservation could be helpful. But i also know there are a lot of pieces that have to fit together, so over all it was a good experience!
sherie h | Overall ExperienceJenna was so helpful when I came into look at storage options she provided me with the best storage for my needs and also arranged for a truck to be rented to make moving easier. Throughout my time here I can say that is really was a great experience. Jenna and Emily were always kind, knowledgeable and even returned my phone call when they were out walking the property. I would definitely recommend this storage to anyone looking for a safe secure unit it and absolutely amazing customer service.
Kylee N | Overall ExperienceGreat service and very friendly and helpful.
John M | Overall ExperienceNo issues with these wonderful people whatsoever Easy access storage unit was clean and a good size for the price.
Katie P | Overall ExperienceThis move was particularly stressful and upsetting for me. But the staff I encountered at U haul storage while loading my items into the facility made it a bit easier and set my mind at ease knowing my belongings would be safe and sound in a clean, secure building. The staff treated me with understanding and compassion and I would recommend this place to anyone who needs to utilize storage.
Carol M | First ImpressionsJenna was very knowledgeable and efficient. Very pleasant to work with.
John M | First ImpressionsHank was amazingly friendly and helpful.
DIEGO D | Overall ExperienceWe ended our storage on the 7th of January & we were helped through the process in the office by the nicest lady. She was so friendly I wish I remembered her name. So nice to deal with a pleasant person. Thank you
Marybeth G | Overall ExperienceEveryone every time we’re outstanding I had some difficulty with the virus and other medically unable to work for a while and I was very happy that they gave me a great deal would recommend u haul to everyone thank you 🙏
jon w | Overall ExperienceGreat people with great service!
David G | First ImpressionsThe only hitch was that I spoke to a man when I removed my stuff and he said he would take care of it and he didn’t
LORI H | Overall ExperienceI was sincerely surprised how friendly and helpful the staff in the Ahwatukee storage facility was. Amazing, the solve all my problems, including some that I was thinking that were not possible. I moved a truck with furniture to a temporal storage and they talked with the truck rental to tell them that I was going to keep the blankets for some days more, solving my problem of protection of the furniture. When I arrived after 3 days driving the truck... I found that the previous person renting my storage did not removed the lock, they quickly find to me an alternative solution that worked perfectly for me. They helped me to remove and reinstall the car carrier in the truck... etc, etc.. I was absolutely surprised about all that. I will absolutely recommend to use this facility! THANKS!
DIEGO D | First ImpressionsAwesome resource for movers and storage . Highest recommendation.
DJ W | First ImpressionsHank is the absolute best!! He made sure I was checked in - my code worked and continually making sure I was having the best experience during this crazy time. 5+ Stars for Hank
Katherine N | Overall ExperienceExcellent service
George B | First ImpressionsI did not rent a unit.
Carol A | Overall ExperienceGreat, efficient service; Thank you!
susan D | First ImpressionsI would rate staff as excellent. The place was clean and mostly was fantastic. They had convenient dolly’s to assist with the moving which was much appreciated. The storage was clean and they even had pest control boxes in the unit. The only issue I had was that I had paid for 24 hour access but did not have it and drove over 40 min with a load to put in storage and couldn’t get in. We finally learned the day I was moving out that apparently someone else had the same code as me so that was impacting my key code access. I called U-Haul Customer service that night and they informed me only the manager on site can adjust access but they were already closed so they were not able to assist me. They really need to have someone available 24/7 that has the ability to fix such issues because this really did cause quite an inconvenience for me. Also, they should have some check and balance in place so the same access code can’t be picked and so my situation wouldn’t happen to anyone else. This seems to be more a U-Haul problem vs the local staff problem. The local staff was fantastic, helpful, and very friendly.
Sheron H | Overall ExperienceBest around
GAGE R | Overall ExperienceNice place to store your stuff ,The people are nice and friendly .
Hanoch V | Overall ExperienceVery helpful and knowledgeable and professional. Would definitely return when and if needed.
anita j | Overall ExperienceJenna Buck is AMAZING at the ahwatukee location -- so is HANK! I feel very grateful!
NOSHIN R | Overall ExperienceHenry , was extremely helpful and professional. He is a great representative for UHAUL Give him a great holiday bonus...
Robert K | First ImpressionsEverytime I've used uhaul the experience was always exceptional! The staff is friendly, professional, and I'm always taken care of in a timely manor.
Alohna A | First ImpressionsThe Ahwatukee Uhaul on Chandler Blvd has always had pleasant courteous employees that are extremely helpful.
Francene L | First ImpressionsExcellent customer service!
CHARLEY S | Overall ExperienceYour staff is very friendly and helpful.
Rob B | First ImpressionsAll the workers are very friendly. Move in was very pleasant. Will be there for awhile.
Richard B | First ImpressionsVery easy to do business. I made my reservation online, super easy.
Francisco O | Overall ExperienceThe staff was very helpful and kind as well as very professional.
Gordon B | Overall ExperienceGood place to have a storage.
JUDY K | First ImpressionsOutstanding service and will definitely recommend to others !
Christopher R | First ImpressionsIf I get Covid you fail all ratings. The air flow in your office is screwed and the drop shields are vibrating wild. No covid protection there.
Wayne J | First ImpressionsThe owners/operators are amazing! I highly recommend this facility to anyone. They're fantastic, individually and the business as a whole. They personally contacted me to inform me about the road construction which- truly affects limiting the route to the establishment. The truck was very well maintained, and thoroughly cleaned for COVID standards. I genuinely enjoyed working with the owners and I will use them in the future should the need arise, without hesitation.
Rebecca L | Online Move InYou guys made it easy. But I need a larger space, can I swap my current one for a 10x8x10?? I'll just call in the morning. Thank you, Pat
Patrick F | First ImpressionsThank you for making a stressful situation effortless and easy. Love you guys.
Pepper H | First ImpressionsI have had very good experiences with U-Haul. I will be using them several times more this year.
Robert D | First ImpressionsMy experience yesterday was not satisfactory. I was unable to un load my unbox into a unit and am now having to wait until monday for another manager to come and move the box so it can be unloaded. The person that first helped me, it was his last day and you could tell he did not want to be of any assistance. Every one else i spoke with including jenna who was learning the new location was helpful and i am sure this will get resolved
sherie h | First ImpressionsThe location was not flexible at all to provide some type of refunding when I had cleared out the facility on Sat June 28th not realizing that the auto payment for July was processing on June 25th. I could not move everything on in middle of the week. I will not recommend this location for this very reason. Otherwise, the space itself was good. I had been there a few years with no payment issues and there was no willingness to accommodate this single request. I contact location management, call customer service, and spoke with customer service manager. No one was willing to be accommodating for a reasonable request. That’s not acceptable customer service.
MORRIS D | Overall ExperienceExcellent customer service at Location
Jennifer L | Online Move InThis storage facility met our needs well. Convenient to home and climate controlled. Would use this location again if needed as this was already our 2nd or 3rd time using this location.
TOM S | Overall ExperienceCustomer service was fantastic! He was very nice and helpful. I'm sorry I don't remember his name.
Jennifer L | First Impressionsvery friendly staff, easy access to storage unit. An excellent experience uhaul! Thanks again.
John O | First ImpressionsDominica was very friendly, helpful and knowledgeable. Did s great job referring a crew to Addis with unloading the truck.
David M | First ImpressionsVery easy process.
DeAnna P | First ImpressionsGreat staff, helpful beyond expectations!
JOHN S | Overall ExperienceConvenient location for storage and the staff at Ahwatukee Uhaul are absolutely wonderful!
Joe A | Overall ExperienceI loved working with the staff over the last two years and will have nothing but good things to say about their help and service!
Joseph M | Overall Experience-
Juan R | Overall ExperienceOverall great easiest experience that we have dealt with by far!
Jessica C | Overall ExperienceEverything was great, thank you for the help.
MATT H | Overall ExperienceTaking care of all my moving needs. Provided the correct storage size unit for my needs. Informed me of all my options.
Bill C | First ImpressionsThank you!
Michelle F | Overall ExperienceThe manager (Dominica?) was extremely knowledgeable and helpful with storage and the trailer hook up. She went over/beyond making a stressful situation smooth and problem free. Thank-you!!
Jennifer S | Overall ExperienceGood place, good hours good staff
Noel D | Overall ExperienceOnly complaint really is The climate controlled units are supposed to below 85, it was right at 85 the past few months which made it a bit stagnent, and a little warm but overall the experience was ok
Kristina Y | Overall ExperienceGreat office staff. All ways willing to help
Darnell L | Overall ExperienceGreat facility with convenient hours
RONALD D | Overall ExperienceI didnt feel rushed and all questions were answered
Mike T | First ImpressionsThis store is the best ! Awesome customer service and extremely helpful.
lisa c | First ImpressionsNo hassles, only needed for a month and it was a smooth transaction. Great staff.
Adrianne M | Overall ExperienceGreat customer service! Friendly staff.
David G | Overall ExperienceAmazing customer service from from office Don’t remember the 2 lady’s name but amazing service
abraham c | Overall Experiencethey are so nice!!!!
natalie b | First ImpressionsVery accommodating and helpful all the time
Elba C | Overall ExperienceI wish all businesses had employees like yours.
John N | Overall ExperienceThe managers were great... Very helpful. They made sure we had everything we needed including plenty of water to drink. After 2 years, our belongings were just like the day we put them there.
richard b | Overall ExperienceNo comment
Heather S | Overall ExperienceEveryone was polite,courteous, &. Efficient. Facility neatest. Cleanest,of any U Haul location I have patronized. Keith Peterson
elinor P | First ImpressionsThe staff was very helpful and accommodating. I had some issues with the amount of things I needed to store. And they were very helpful in finding a solution.
Martin G | First ImpressionsDominica was amazing !!! That’s all that need to be said
Mark A | First ImpressionsGreat service Quick and easy
Russell Y | First ImpressionsDelightful owners. Friendly and competent.
jim g | Overall ExperienceAll the staff are friendly and helpful, going out of their way to ensure a great experience.
Anthony F | Overall Experiencegreat facility...great support from the staff!
JIM G | Overall ExperienceThe team was very helpful and kind.
Shellie P | First ImpressionsGood value for the price, nice very clean facility.
Dave F | Overall Experience.
Larra F | Overall ExperienceThanks great staff and great service 👍
KENNETH P | Overall ExperienceVery friendly staff & always helpful.
Margie W | Overall ExperienceVery easy, staff was courteous and nice. Thank you!
Eileen D | Overall ExperienceIt was great. Thanks.
Matthew Y | Overall ExperienceVey helpful, friendly, and competent.Could not ask for better service.
jim g | First ImpressionsSmooth setup of the account. Was using my storage unit within 20 minutes of arrival.
TOM S | First ImpressionsWonderful experience with U-Haul. Very clean storage areas, safe and secure and staff were friendly, knowledgeable and courteous. Thank you U-Haul, you guys rock!!
Katie D | Overall ExperienceSteven and Dominique were wonderful to work with. Always helpful and friendly.
Carol B | Overall ExperienceGreat location,easy storage rental process,office staff was great.
carlos d | Overall ExperienceStaff running the facility are very professional and seemed to go out of their way to help in any way they could. Hard working people.
Diane K | Overall ExperienceVery professional and helpful.
Dorothy A | ReservationStaff at U-Haul Storage on Chandler Blvd. went above and beyond to accommodate our needs, TOP Notch customer service! Thank you!
Jennifer B | Overall ExperienceVery good experience
Connie R | Overall ExperienceVery professional and great staff
Don A | Overall ExperienceStephen is great. Very customer service oriented. Love the facility ... glad our son took over our unit and is still using your rental storage service.
JOHN A | Overall Experienceeverything was already prepped for our arrival to the facility and the process took no time at all to complete
JAMES H | ReservationStephen is always so friendly, polite and professional. It's a pleasure doing business with your store.
debbie s | ReservationSuper friendly and personable. Able to accomodate changing needs and solve problems.
Ericka A | ReservationExcellent and friendly service. Very simple rental system.
Ruth T | Overall ExperienceVery friendly and polite people! I would recommend this place to everyone!
David G | Overall ExperienceIt is a great facility!
CARL F | Overall ExperienceThe staff and buildings were kept neat. I had a ground floor unit and the 8' height limit with the chicken wire across the top was a little restricting for tall items.
jay c | Overall ExperienceThe online check in didn’t work so I had to deal with the office and I’m glad I did. Everyone was helpful, friendly and fast! Drop off was a breeze and everyone there was also great! 10/10
Colleen B | Overall ExperienceDomonique was awesome very detailed regarding my move out, and friendly. I highly recommend her and this location
Daniel B | Overall ExperienceThe manager was great, she helped me on numerous occassions
Davawn P | Overall ExperienceThanks for making it easy.
Kenda V | Overall Experience