Customer Reviews for U-Haul Moving & Storage of Ajax

Rating:

5.0

Just keep doing what you're doing

Rating:

5.0

I was deeply impressed with the customer service rep. She was so amazing. Very organized. The custom service rep is Red. You should promote her. She's a real asset to your company.

Rating:

3.0

The lady at the front counter that helped check me out was fantastic! She was funny, helpful, and even tho the computer systems were temperamental she got everything processed in a timely manner.

Rating:

4.0

More personnel at counter. Trailer rental must be completed by personnel at the counter. Only 1 counter personnel with 6-10 patron line-up. On a saturday morning.

Rating:

5.0

Rented a 6’x12’ trailer. Very easy check in and out. Friendly, helpful staff at front desk and loading area.

Rating:

5.0

There wasn’t anything I would change from my experience, everyone was friendly and helpful and the service was top notch. I will definitely be a return customer. Thank you, Franklin Delorme

Rating:

5.0

Great staff great service

Rating:

5.0

Great customer service! Kim Jenson juggled my appointment to suit a last minute change. Thanks.

Rating:

5.0

Kim did an excellent job, very friendly and great customer service. I will recommend Uhaul to all my family and friends .

Rating:

5.0

Staff very helpful. Give them a raise!

Rating:

3.0

The mobile pick up is too repetitive and convoluted. It takes way too long to go through the proces and take a million pictures. Why cant a worker just check and take pics in between truck uses if thats necessary? Should be on Uhaul not me to inspect the truck and say its okay for use. Same complaints for return of truck. Make this process simpler. Also it was not as clean as expected when a spider crawled over the dashboard and I needed to pull over for a moment to killl it.

Rating:

4.0

The employees who dispatched the trailer were very nice and friendly to talk to, I enjoyed the experience. When I returned the equipment, I also had the same experience!

Rating:

5.0

Great value service

Rating:

5.0

Had a problem with the movers I hired through your app on arrival. The movers did not show up so I had to find an alternative. The local person Phylis at your Coconut Creek location was extremely helpful in helping me with this. I would spend more time vetting the movers that show up on your website. The U-Haul experience was great but soured by the third party mover experience at the end.

Rating:

5.0

Always very helpful and friendly.

Rating:

5.0

In-store customer customer service agent. Mira was excellent,. she was polite kind and courteous, extremely helpful.

Rating:

2.0

Staff is the best but alarms go off even when u have checked in with keypad, price is too high for a small space, no money back even if you don’t stay for the whole month , I will never be back, even if I ever need storage again I will go with a competitor, but like I said staff at this location is great no issues, clean facility

Rating:

5.0

All employees very friendly and helpful. I actually enjoy going there because of this

Rating:

5.0

Your customer service representative was amazing and she made quick work of the rental with a smile. The tow rep was also very friendly and helpful and had it hooked up quickly and he was there for the return and once again did a great job

Rating:

1.0

The person that installed the trailer to my car I ask for a trailer that had new tires on it and was pissed that I told him that this one was closer and that the one I wanted. This was the first time that that's happened to me.

Rating:

3.0

The employees working inside the center have a bit of an attitude which was disappointing. The guy outside who helped with the trailer attachment was amazing.

Rating:

5.0

Staff was excellent and accommodating as always!

Rating:

5.0

We have rented vans, a pick-up truck and most recently a 10' moving truck from this Ajax location. Experience has never been anything less than excellent, the staff extremely helpful and overall customer service outstanding. Would not go anywhere else.

Rating:

5.0

The self serve Uhaul app experience was not great. I could not find the bar code for the location. Perhaps this barcode should be posted in your equipment return area.

Rating:

4.0

Make the coupler easier to adjust. The uhaul rep was struggling to tighten this correctly even tho my vehicle has a 2 inch ball (a little oil maybe). The roll up door on this trailer was hard to open and noisy in operation, I noticed the rollers on it were badly worn.

Rating:

1.0

Truck was parked in a spot I couldn't get it out of, when I asked for some sort of compensation for my time. I was told I'm going to be given which is fine, manager then made it seem like I couldn't get the truck out of the spot when it was impossible to get the truck out of the spot when I suggested to their employee to move the truck out of the spot he said no and when and move the van in front of the truck which then you could drive straight out. Next time I'd like to see their employee move the truck out of the spot that they put me in and expected me the renter to move the truck out of the spot without damaging it.

Rating:

5.0

more space

Rating:

5.0

I love the staff at this location, they are friendly and very helpful. I have been using their services for over 5 years and will continue to use them in the future.

Rating:

5.0

The staff was very accommodating and friendly.....excellent customer service and a big thank you to Red and Tommy for 10 star customer communication and overall satisfaction. John

Rating:

5.0

Keep it up good always.

Rating:

5.0

Great experience with the staff. Very helpfull at the time of pick up and drop of. Special thanks to meera

Rating:

1.0

The assistant manager was very rude and she knows nothing about UHull rules. She charged my card twice and till now never received my money back. She should repeat the courses on how to handle the client.

Rating:

5.0

The ladies at the Ajax location are very professional and personable. Good experience overall

Rating:

1.0

My uhaul was towed away believe it or not by of the drivers and instead of it being towed to the nearest uhaul location my uhaul was towed all the way out of town to an ajax location. The staff were extremely unhelpful and seem to love changing their statements. Proven to be quite the dishonest bunch and also not so familiar with uhauls own policies

Rating:

5.0

Everything was excellent!

Rating:

5.0

Definitely will be using the facility again friendly and lovely staff.

Rating:

5.0

Great customer service and great personel over all start from desk information through all stuff and great equipment very god trailer and trucks with excellent shape and all safeties . Thank you guys. Naweed Samady.

Rating:

5.0

Nothing

Rating:

5.0

Faster application

Rating:

2.0

Young lady at the counters refused to help me . My phone for some reason will not except Uhaul download. Then said she did not have phone to load my info. I have rented the same type of trailer many many times. So I had to ask an other young lady for help. She had no problems. As for the first lady she now had miraculously found her phone and was helping an other customer. Thanks for waisting my time.

Rating:

5.0

The web check-in sucks big time. Saved no time for the wonderful staff that helped me get through it. The truck review part and upload pictures didn't work and wasted my time. Wasn't clear what the purpose and had to go back into store for assistance. The whole process was confusing and frustrating. Thank-you to the awesome staff!

Rating:

4.0

This location was very good overall. Only thing I felt could help is staff being equipped to move U-box by forklift to a location closer to my vehicle.

Rating:

5.0

First time I have booked a truck in the weekend and I was most impressed by all the staff working there

Rating:

3.0

The First Lady we spoke to that worked there was absolutely no help at all as the customer had to input everything!!! Which is ridiculous!!! Then our trucks engine light was on when we licked it up , the inside was filthy and the gas was empty!! I would never recommend U-Haul to anyone now !!

Rating:

2.0

The attitude and lack of help from the staff at this location was never great. "Use the app" and then ignore customers standing at the counter is very unprofessional. The unit itself was great. Did what it needed.

Rating:

5.0

Always consistent friendly professional service from the front desk staff to the parking lot staff

Rating:

5.0

Rental process went very well. No issues. Helpful staff

Rating:

5.0

Five Stars

Rating:

4.0

Process is pretty easy and quick to navigate. Perhaps if there is one thing is to ensure vehicle has at least a half tank of gas so customer doesn't have to worry about heading straight to the nearest gas station after leaving your location. Cheers

Rating:

5.0

I didn’t like the entirely online pickup experience. I liked previously being able to go into the store and do the pickup with an employee. Instead, I had to do it online with an employee beside me, walking me through step-by-step. Still required an employee, so didn’t seem to save anybody any time. However, all the employees I spoke with in Ajax were fantastic. Very nice, friendly, accommodating and knowledgeable

Rating:

5.0

Your mobile app for check in and return is terrible.

Rating:

4.0

The 24/7 service is excellent. I will recommend Uhual esp the Station location

Rating:

4.0

Clean out the trucks better in the drivers cab and the rear box.

Rating:

1.0

If I am picking up a rental from a location, i should have to complete my booking on the app, absolutley ridiculious. Secondly the truck got stuck and would not change gears, I drove no more then 20kms in total. Your app is horrible and I would not ever recommend U-Haul to anyone.

Rating:

5.0

very friendly staff

Rating:

5.0

A hassle-free, good value for money experience featuring a 7am ready-to-go cargo van that was ideal for my needs. Special thanks to Michelle at the Ajax outlet for the exceptional customer service. TS, Ajax

Rating:

4.0

The online process is quite lengthy. Perhaps in your initial email specify the length of time it will take to complete all the process so people are aware it’s a more than ten minute process in coming to get a truck. It took half an hour to complete everything. Thanks

Rating:

5.0

Nice vehicle & polite service.

Rating:

3.0

The van i rented had zero gas and the back door was open when we did our check

Rating:

5.0

Always a Pleasant experience

Rating:

5.0

The online self return shows a bright orange box to return the keys. Ajax storage has no bright orange box to return the keys, it's in the wall of the building but I looked for a bright orange box in -20 for a bit.

Rating:

1.0

Kim is the major problem out of everything and the “policies” apparently that were incorrect but she tried to persuade us into believing after she ilegally took double payments out of my bank account, with no prior authorization. When this was mentioned, she tried telling me it was her right. The manager for the store has harassed me several times thru phone, email and even trying to make herself scheduled at the store when i’m coming by. And this happened for two years. Oh also, i had custom wood pieces of furniture in the unit hand crafted from my late grandfather, the unit is supposed to be temp controlled and have electricity. Of course they failed to inform me last summer that the power was out for two whole weeks so their electrical chords above my unit and materials along the sides warped into my wood furniture. Which they tried to argue about too. Do yourself a favour and just pick another storage company. There are a ton out there and there a lot cheaper for the same amenities.

Rating:

4.0

The staff was very professional and helpful thank you

Rating:

5.0

Had some prior issues earlier into moving with payments but it was all resolved. Staff have been helpful and kind during the duration.

Rating:

5.0

Very clean storage facilities- would highly recommend to my friends!

Rating:

5.0

We were treated with respect and kindness, The stuff in storage belongs to me Maureen Barnes. It's currently under my son name as they find the place for me after I sold my condo. You can continue to contact him ,I am also sharing my information and contact. My email is Barnes.maureen65@gmail.com my phone.437-688-6275.

Rating:

5.0

I love u haul very much.. and wish u all the best.

Rating:

5.0

Cleanest best service I've ever had

Rating:

4.0

ONLY reason I rated it above average instead of excellent because I wish there was larger units available.

Rating:

3.0

Good customer service staff.

Rating:

5.0

Staff are friendly and competent.

Rating:

5.0

Excellent work.

Rating:

5.0

Joss was very helpful and accommodating. Explaining everything and giving me the best price and promotions available. Great overall experience.

Rating:

4.0

Arrived after office hours. Procedures were clear & worked perfectly with one exception - large main door would not open, had to use small door

Rating:

5.0

Easy access and well maintained and secure facility.

Rating:

1.0

Most definitely never going back nor recommending. The “Assistant Manager” was rude and his mouth? Attitude and verbal language was totally unethical and unprofessional. Never seen such behavior both verbally and physically. Yelling at my kids too while I was off loading

Rating:

1.0

I Rate it below average for 3 reasons: 1. The unit I reserved on Sept 2023 was not available and we learned that on arival and at that point we had to get a bigger storage unit and pay more. 2. Uhaul had a rate increase within one year of our usage. 3. Unloading the unit was a disaster because you can't have a sign for people not to park their car in front of loading/unloading door? The movers had to park far on the side street that cost us more to unloading and some of our furniture was damaged because on uneasy access. I will

Rating:

1.0

I would never recommend this place for anyone they caused me so much grief and headaches so much so I’m probably gonna sue

Rating:

5.0

The staff is very accommodating and helpful Kim was the manager that I spoke to and she was very informative and helpful. She was superb. I was at the Ajax location.

Rating:

5.0

It was a pleasure

Rating:

2.0

I like to say thanks to all the employees you are very helpful and very knowledgeable I really appreciate God bless

Rating:

1.0

The worst experience ever renting my U-Haul truck I had my U-Haul truck rented for 10:30am I get there to do the online check-in mobile it tells me I don’t have a rental. I have to wait on hold for over an hour to find out the keys for the truck stolen. Then I have to find a new truck. I already paid for the moving crew U-Haul from 11:30 to 2:30 by the time I got there after getting my truck was 2:00 And nobody is willing on reimbursing me for the mess up that was made that I paid the moving crew for the time to help me unload my storage unit and get it in my house. I had to do that all by myself to get in my house, not happy at all.

Rating:

1.0

Staff was good with respect to my enquires. However to my disappointment yesterday when I had my furniture removed only to find out my new couch & lounge chair covered with MOUSE DROPPINGS. I AM TOTALY DISGUSTED !! I WILL NEVER RETUN TO THIS COMPANY NOR WILLL I REFER FAMILY OR FRIENDS..!!!!

Rating:

3.0

My journey with uhaul started August 22,2024 with a rental 5X8 trailer on a one way to oshawa in which i booked in advance and i was given the offer of a month free rental storage unit. When i was ready to pick up trailer there was none available of course i was notified of this at the last minute and i was then told that if i wanted a trailer it could only be a the one under a 5x8 and i would have to pick it up in either bellville or brockville which was obviously not at all convient as i said this was told to me very last minute, the lady i spoke with on the phone had know care in the world it was not her problem, being that moving is already a stressful time and i had booked this well in advance i was very upset,and also due to the fact iwas going to be a month later renting another trailer from uhaul to relocate out of province so good money i am spending at uhaul. I had to then rent a truck 10x? in which i had to arrange someone to drive my car as i had to now drive the truck another inconvience. this was all from the Kingston location and i believe your scheduling department in Ottawa. Once getting to storage which was farther then oshawa another inconvience as they had lnow storage so off to Ajax i had to go. Once at Ajax i put my things in storage and booked a one way 5x8 trailer for my next move to Nova Scotia, i had to leave my things in storage a few days longer then expected a few days and they then charged me for a whole month which was 190.00 dollars, so now i have paid more for a truck because there was know trailer which was booked ahead and now i am paying for a month extra for keeping my things in storage a few days longer in which i notified them in advance of that as well. So was my service good at a very stressful time, i am pretty sure you can figure out that know not at all, were the people at the counter at the ajax facility nice yes but with no alternatives or care how much more i spent or all the inconviences uhaul created for me, the communication within uhaul is horrible, and customer service is the worst as a good paying customer with a big move i was not impressed i think compensation should have giving to me in this whole ordeal. Only thing good was the clean over priced storage unit other then that it was a horrible experience. Regards Tracy Jones 902-350-2520

Rating:

5.0

I am very satisfied with the dealing of U- Haul and all the staff over the phone and in person were very nice and very understanding. Keep it up U-Haul.

Rating:

5.0

Punati from the scheduling and changes depart of east end is a legend! She is a great prospect for U-Haul for greater roles - I always rented the moving trucks with U-Haul and has it pretty much an annual thing for me. I must say Punati was professional, patient, and very considerate. Saleq at Ajax U-Haul location was also very helpful, patience, professional and considerate. They both have won my trust with U-Haul for future. I have had bad previous experiences with how the customers are spoken with, the dominant voice and sarcastic responses. I think these two are GEMS.

Rating:

3.0

Found a same size storage unit with all the same 'features' closer to home for 1/3 the price with first month rent free. After I'm done with this rental I will not be returning in the future. Too expensive.

Rating:

5.0

Great service

Rating:

2.0

When I went to book my in-town rental, a banner popped up saying I was eligible for one month free. Turns out that wasn’t the case - would’ve looked elsewhere if I knew.

Rating:

5.0

They went up and beyond for me ! They went above there job discription when I had a problem and tried to calm me down and help !!!!! Without them having patience and understanding it would have been alonger day then it already was !!!!!

Rating:

5.0

I cannot express enough how wonderful the staff at 239 station street in ajax Ont ! Helpful and pleasant we are so glad we rented our unit there ! Keep up the amazing work !

Rating:

5.0

Clean environment and friendly, helpful staff.

Rating:

5.0

I will refer a friend.

Rating:

5.0

I very appreciate all the office members Very nice people friendly for it a best facility over

Rating:

5.0

A great experience! Facility is always sparkling clean, bright and accessible. Staff is always so helpful and efficient. Will always recommend this location for any moving and storage needs

Rating:

1.0

U-HAUL AJAX Team are Phenomenal , they treat customers with respect and Compassion I don't feel like a customer I feel like part of a family.

Rating:

5.0

All excellent. Only thing that would be nice is to credit partial final month rent.

Rating:

5.0

Fantastic customer service, accurate, knowledgable, friendly. Chose a unit too small and when I realized it they changed it for a larger unit. The Ajax location has amazing staff and is a great facility.

Rating:

5.0

There was a specific worker at this location I cannot remember his name but I believe he's a manager and it starts with a "T" he's also a manager there. He was extraordinary. He went above and beyond to make sure I was satisfied and it does not go unrecognized I appreciated everything he did to make my experience a good one.

Rating:

2.0

I am one payment behind because I had to go on unplanned LTD. My pay dropped considerably but I stayed with UHAUL over 5 years. I feel the penalties for late payments are ridiculously high and the letter sent out threatening to taking your belongings is extremely upsetting, especially for someone like me who suffers with severe mental and medical ailments. Remember your dealing with some people who are depressed and suicidal. I would appreciate ifsomeone from head office can call me at 416 885 9104 asap so I can elaborate on the effects on me and get some reassurance rather than multiple, very negative letters, via mail and email several times a week.

Rating:

5.0

Great Place…Great Service.

Rating:

4.0

You need to put signage in front of the loading/unloading to prevent people from parking there all day. It's unnaceptable that I bring my 15' U-Haul on My scheduled moving day and there's a bunch of sedans parked directly infront of the unloading area preventing me from parking my vehicle and making unloading somewhat easy. Other than that my experience was great the guy at the counter was very helpful and allowed me to pull my truck up onto the grass as no spots were available to park. Please correct this or you will have many unsatisfied customers and possible vandalism issues at hand.

Rating:

5.0

Tylek is a perfect assistant Manager, great customer service skills

Rating:

5.0

Kim and her team are superb at what they do - they take pride in their job and facility and it shows! Joscelyn keeps the storage units so well cared for and clean. Her efforts are very much appreciated! This facility stands above many other options. Thank you!

Rating:

1.0

Even though the place was clean and all that, the service was HORRIBLE! I was called the day before my move out of city to be told that I had to return the truck within 24 hours. Ajax storage was actually able to extend it to 48 hours, but the traffic on the way back to the unit on Saturday took three hours to get through, then three hours to get back home That was a six hour waste of time after a full day of unloading a truck When I asked, for some sort of compensation, Kim sent me an email saying that “my invoice was correct and nothing was going to be done for the inconvenience” I hope that I never move again as U-Haul added so much stress to my moving day that I would rather pay a Moving Company, then go with U-Haul ever again

Rating:

3.0

Had difficulty with the app. Hard to up load identification.

Rating:

3.0

Staff on reception at the time of receiving keys for storage was somewhat not cooperative, stating strict unfriendly policies rudely. I had to mentioned about the info conveyed to me while reserving the unit. At the end, staff said they are giving me an exception this time, I didn't argue much to save my time.

Rating:

5.0

Friendly staff

Rating:

5.0

A great experience. Staff was great!

Rating:

5.0

I would recommend U-Haul to anyone. I have been using the service for truck rental and storage for some time now. The staff are very courteous and supportive. Their prices are good and they stand by their word.

Rating:

5.0

What a great place.. I will always use their service, just great prices

Rating:

4.0

the hallways were well lit; it was a little dark in the actual storage unit

Rating:

5.0

What a wonderful staff. Always so helpful, caring and kind. The best team I've come across 🙂

Rating:

4.0

good

Rating:

3.0

Great with service but still expensive for the footage use.

Rating:

5.0

Uhaul is always great! Never any complaints. :)

Rating:

5.0

It would be nice to have lighting in the storage unit. When the storage unit was full it was hard to find things because of poor lighting in the unit.

Rating:

5.0

This is the third time I’ve had to use this storage facility and each time was greeted by friendly understanding staff.They were efficient and available to help with just a phone call !The unit was clean and dry and my valuables were kept extremely safe .Please keep up your very high standards especially where your staff is concerned ! I know if I need this service in the future at anytime I will be using yours ! Thanks to you all especially Kim ..much appreciated ..Suzanne

Rating:

5.0

The staff at this location are top notch. They went above and beyond the call of duty to help me with my unit and did an amazing job to make sure I was looked after. If I ever need a storage unit again I wouldn't go any were but this location.

Rating:

5.0

The staff was polite, helpful, the rooms were clean, good size,nice temperature . A little expensive for the size of room .

Rating:

5.0

I couldn’t ask for more. I will recommend you to everybody.

Rating:

1.0

I mean…pretty pricey for a small locker Wouldn’t recommend with how expensive it is

Rating:

5.0

Very friendly and helpful staff. Every interaction with employees was a pleasant experience. Very impressed with facility cleanliness and would highly recommend this business location.

Rating:

5.0

Best staff ever and the manager is excellent

Rating:

3.0

Nice facility but pricing on storage units are incredibly high. Not to mention a trailer from U Haul that is only 4 by 6 is close to 2 grand. Not very affordable for anyone moving and wanting to downsize.

Rating:

5.0

Received really good service and perfect for my needs.

Rating:

1.0

I waited 2 hours to get in because elevator was out of service. My moving guys ditched me. I am a tenant there and i deserve a 24 - 48 hours notice in my email for elevator servicing. Glad i terminated my lease

Rating:

4.0

We had a difficult time accessing thr sliding doors at the location after hours. Looks like I needed a card that I didn't have so it caused a bit if frustration but we were able to use the door. Next time I'll call and let you know in advance that I plan to access storage after hours

Rating:

1.0

People where mean and how

Rating:

5.0

The staff were great! They were personable and helpful. The storage facility was exceptional. I had everything I could possibly need for my packing, moving, and storage needs, right at my fingertips. Note: The move-out date is incorrect.

Rating:

5.0

The Guy with the glasses at the desk made my moving in and out effortless I wish customer service could always be like that

Rating:

2.0

Need better phone response time. I was on hold for 20 minutes. Uhal didn’t cancel my storage unit rent after I told them I was moving out.

Rating:

5.0

Great service. U-Haul saved the day for us,we'll definitely use it going forward.

Rating:

5.0

We were running late and the gentleman on the phone set everything up for us. It was a huge help considering we arrived after hrs.

Rating:

1.0

I was not told upon booking or even check in that the sliding door would be locked at a certain time. I had to move a 10ft truck worth of stuff through the steel door that doesn’t open all of the way. I was also not told the storage unit would be upstairs. I was not told how to drop off the keys for the truck or when payment occurs. Overall, very unimpressed with the experience.

Rating:

3.0

mess up my account and charge my credit card for the unit i never rent before. I only hold up 2 units currently and they are fully paid, and today i got email from Kim Jesson and claiming i own Uhaul money for the third unit, which i never rent it bofore, she charged me late fee for that unit. This is ridiculous and when i called for assistance to clear the situation, the girl who answered the phone was very rude and just transferred me to customer service and made me wait another 45 minutes. I just wasted an hour on things Uhaul made mistake on. This is not right. and still no one has fixed my problem yet. Just kept transferring to different departments and kept me wait.

Rating:

5.0

Great storage facility. Clean and secure and easily accessible. Staff are very friendly and accommodating.

Rating:

5.0

Went over and above to help me in my situation really appreciate all staff help Thanks so much Cavelle Etienne

Rating:

5.0

Very helpful front desk, accommodated for our needs and was knowledgeable and patient with answering our questions.

Rating:

5.0

I’ve rented a storage for 2 months and the rate is reasonable and staffs are friendly and helpful. I’d definitely recommend this storage location.

Rating:

5.0

Super clean facility. Easy to get in and out. Lots of hand carts. Elevator is fast.

Rating:

5.0

Great service. Patient, friendly staff and always ready to help.

Rating:

5.0

I have not used a storage unit before and can say that my experience was very good! Staff were helpful and friendly, and I always felt that my belongings were safe and in a clean facility. Thank you!

Rating:

5.0

Simply the best and very friendly staff

Rating:

4.0

I have one complaint regarding the communications between the uhaul storage facility i have my belongings at and the head office in the US. There is a very obvious lag in communication between what is actually happening here and the late notices received weeks later. I have a credit card on file when I first arranged storage. I was not advised that auto payment was an option, I assumed that it would be the payment for monthly service. The person who set me up did not say anything. I then received a late notice and contacted the facility, the charge was removed. I was placed on auto payment, to my knowledge. I think received another late notice. I called again. My emergency contact also received a late notice and then I was frustrated. I called again and the person I spoke with did not listen to anything I said. She spoke over me, blaming the computer and basically blaming me for changing units. All of this in a matter of 2 months. Four notices in 2 months for no reason. My credit card was there the whole time and somehow she wanted to blame me. I went in yesterday to change the unit to a smaller one and the girl there was fabulous. I asked her to ensure that the autopayment was set up. She confirmed and was helpful. It's obvious to me that the US head office is not in the same time.zone and not on top of what is happening in reality. This represents poor customer service and ultimately cause unnecessary conflict here. I don't blame the staff here, but rather then place blame on the customer in this situation, the head office should provide a follow call to apologize for the time issues then place that on the staff here. It's unfortunate that this happens but very irresponsible of the company in the US

Rating:

5.0

Staff very helpful

Rating:

5.0

Above and beyond service second to none. General manager Kim was absolutely amazing at making my needs happen. I would not go to any other location and I will highly recommend that location to everyone I know.

Rating:

5.0

dave was very helpful in showing me how to use the keypad and which one to use but the first guy only gave me 6 didgits

Rating:

5.0

I would recommend this storage even though I had trouble at two other locations

Rating:

5.0

I actually enjoy coming to the Ajax Uhaul Station Street location to purchase boxes, tape, etc., and rent trucks. This is the first time renting a unit and I am very pleased.The staff are extremely helpful and pleasant to deal with. Excellent customer service at all times.

Rating:

5.0

Been with them over 2 years and never once an issue. Safe clean location and the staff has been great

Rating:

5.0

Staff is very helpful and facility is well maintained.

Rating:

5.0

Thanks to Kayden who got me set up.

Rating:

5.0

I had a good experience

Rating:

4.0

I rented a UHaul van from this location and was very pleased with the van rental process. Everything about the van rental process here was great! It was convenient to store my things at the same location that I had to return the van. Staff at this location were friendly and provided excellent customer service. I appreciated them walking me through the access protocol, particularly since their shift was ending. Also, I felt confident about the security measures at this location. My one concern though was that there was a poision trap box for rodents, right in my unit. There was a label on the trap box saying advising not to touch it due to poision. I understand that all storage facilities, regardless of how fancy they look, must put rodent/pest control measures in place and I appreciate that the facility addressing the issue of pest control. However, I was concerned about the posion from the trap coming into contact with my belongings. I also was concerned that the trap might lure rodents into my unit, and that on the way they might nibble on my belongings. Not sure if the latter is a valid concern or not, but it did cross my mind.

Rating:

4.0

David and Alex have been enormous pillars of knowledge and understanding when it comes to fixing multiple problems arising with my account. I am so very greatful for receptive and understanding employees who aim to help solutions easier and quicker and make unpleasant situations bearable with respectful actions. Thank you again.

Rating:

5.0

Your employees made the experience They were so helpful and accommodating. Would recommend THIS location to everyone.

Rating:

5.0

The staff was helpful and friendly. The keypad was easy to use and the unit was clean. Overall experience was amazing.

Rating:

5.0

So far my Experience is wonderful, no complaints and the price is better than most around. Highly recommend it! 👍🏾

Rating:

5.0

Used this unit for 4/5 years and never had a problem. Employees were very nice and happy to help. Great place and would definitely recommend this location.

Rating:

5.0

Very friendly staff Clean facility Easy transactions

Rating:

5.0

I arrived shortly before closing and was concern ed nobody would be able to help me. The gentleman (name i cannot recall) was exceptional. He was unhurried, really took his time to answer all my questions and provided a great deal of help. My original storage space was too small, and the storage space I ended up using is too large but he did provide help and information in a proper size unit (unfortunately that size is not available at this location). He explained everything to me and again was exceptional with his attention and help he provided. Thank you to him. Only negative i can think of, because part of the system was down (debit card), i was not able to set up automatic withdrawl in a monthly fashion for my unit.

Rating:

2.0

I wasn’t too impressed with the last couple of months with uhaul. I had this locker for almost three year and it was always an issue trying to get in to access my locker and then when finally inside there always happens to be an extra lock on my locker! Usually it’s because of not receiving payment which I make sure it was on an auto renew, or this new one stating that you need a disk lock to be put onto your locker. The last Friday of October I got a driver and a truck to be able to empty my storage by the tie I got to my storage there was an extra lock I couldn’t take off and the uhaul staff just went home for the day. So I had to wait until I could go in in person after calling three times explaining the situation which no one cared for pay for any other driver just to get them to finally take this lock off. Was the worst hassle I had to go through and the worst part was is that the lock I had I bought at the uhaul store which they are still selling so what was the point so restraining me and costing me more money for no reason when it was a uhaul lock. I’ll never put my stuff in a uhaul again.

Rating:

3.0

Overpriced

Rating:

4.0

Talek. Was amazing and very helpful!! Great job!

Rating:

5.0

The team at this U-Haul location was excellent. They were amicable, pleasant to deal with and very accommodating. I have nothing but good things to say about each person I dealt with. I would absolutely recommend this location to others. Best regards, Josh

Rating:

5.0

Good service and location.

Rating:

4.0

I found this facility to be a little dry, some of my belongings had signs of stress and joints had started to come apart from the dry heat of the unit.

Rating:

5.0

100% would recommend to friends. Very well kept. Climate controlled.

Rating:

5.0

The only incovience was the day I moved out. The large door does not stay open after closing hours. This i was not aware of.

Rating:

5.0

Highly recommended, nice clean facility with courteous, helpful and friendly staff.

Rating:

3.0

Never has one positive experience with customer service. Employees always rushing, not informative and not friendly.

Rating:

5.0

I like it a nice place keep cleaning the storage That's great!!

Rating:

2.0

My experience in the store was very good. Both your workers were very kind and helpful. There are just two items of concern for me. When I got the truck rental I called in and asked if I could get the free storage promotion that was advertised. The operator said I could and reviewed both the truck and storage reservation and confirmed this. However when I got to the store they advised since I am not dropping off the truck at the store I would not get my first month free. If I would have known this I would have asked to drop the truck off or go with access storage which gave me the same unit size for half the price. I will call in to customer service tomorrow but would love if you could assist me. As well it looks like my access code does not work so I had trouble actually accessing the unit. The guys at the storage facility were great though and helped me out with that.

Rating:

5.0

Exceptionally clean facility and very well managed. Great customer service. The after hours “door only” access was a tad inconvenient for large items but fortunately the large double door entrance is open 7am-7pm. Highly recommend!

Rating:

5.0

The storage lockers are extremely clean and staff are very helpful. We rented the locker for 6 months so having the payment come out directly each month made things so easy. With renting a van we even got one month free...bonus!

Rating:

5.0

We were thrilled to have access to free carts!! Thank you!

Rating:

5.0

The facility, customer service, and my overall experience with U-Haul was excellent. Storage areas are clean throughout. The staff were highly knowledgeable, friendly, and very helpful! Even though I live in Scarborough, I will continue to go to the Ajax location for my storage and hauling needs.

Rating:

5.0

Very quick and easy service, no complaints about my storage stay.

Rating:

4.0

Everything was great with the exception of one thing. It was not communicated to me that I did not have 24 hour access, so when I attempted to access the facility outside the allotted hours I could not get in. I had to leave and come back with my belongings during the allotted hours.

Rating:

5.0

Kim at the Ajax location was really helpful and compassionate as this day was really stressful for me. If you have a program that recognizes employees for going over and beyond please make sure she gets this.

Rating:

5.0

I had got there before the doors locked had to run out forgot the door would lock my purse and medication were all left in and I could not get my stuff

Rating:

3.0

Helpful convenient and understanding to certain situations as I am a long distance truck driver and was never home when my bill needed to be paid so the staff understood this so being late was approached with consideration. Thank you

Rating:

5.0

I haven't actually been able to get a a chance to fully move in my unit due to not having my password work for 24 hour access ( even though I have paid for this service for the extra ten dollars per month. The gentlemen signing me in was saying he didn't know much about the reasons why he was not successfully getting into the place under my account for registration reasons and that he would fix it in mornjg and email me the information... Is it still *3856539# or is it something else... I haven't bothered going there since every time I am in the area or off work or free from Xmas errands-get together and my bad timing it's after the office is shut down. So please call me when you get a chance to talk about this situation at 6473856539 thank you for your time and I look forward to hearing from you soon.. Happy holidays and I hope you are having a great time with your family and loved ones

Rating:

5.0

I had a great experience with U-haul, really nothing negative to say. Thank you U-haul.

Rating:

5.0

I moved out of my house and had to put all of my personal belongings in this unit. I was extremely nervous as these were items that meant everything to me, but the unit was very secure and safe. Thank you for providing an affordable unit where safety was key. Not one item was damaged or altered, I appreciate this!

Rating:

5.0

Excellent facility and staff, always clean. Our short term storage needs are now over and we wouldn’t hesitate to use U-Haul again. Thanks

Rating:

5.0

The staff and management was great. However it should be noted that the booking process is frustrating. I had reserved a 5x5x7 unit which was $99 a month and met my needs. Someone from uhaul (can’t recall the name) called to confirm that I still needed the unit, I confirmed I did and was told a unit would be available. When I arrived on Saturday oct 31 for my check in I was told the unit I had reserved was not available and I’d have to take a larger more expensive unit. This is a bit of a bait and switch from a customer stand point. Again, no fault of the staff, but this should be something that’s ironed out from a customer experience standpoint on the website to allow for only what’s available to be booked or reserved. I’d rather get the value for what I’m paying for rather than be told I have to take a more expensive unit or find another location all together.

Rating:

1.0

Staff are not very friendly or helpful . The manager is very rude and makes no accommodations of any sort. They do not have prorated rates and if u need to move out early this is very inconvenient. Late charges were also charged to my card because someone forgot to put the card number on file, when I tried discussing this with the managers for months all she did was send me generic emails including the extra charges on the bill. She is very unprofessional and rude. I would never store again at this facility I was there for over a year and have moved my things to a better facility that offers a free truck with move out.

Rating:

2.0

I reserved a unit in early September for the end of September. When my reservation date was nearing I needed to complete my rental contract and wanted to do that online. One of the reasons why I selected U-Haul was because they said that you could complete the rental of the unit online, which was important to me as I was out of the country and could not do it in person. I tried completing it via the website on my desktop, on my mobile, I downloaded the app, I checked every page, clicked on every link. I could not find where I could complete my rental. I wrote several emails to the customer service, who were not helpful. One sent me a link to an internal, employee page on uhaul.net when I asked for instructions on completing the rental online. Eventually when I got a hold of someone on the phone at the storage unit facility (the first time I got transferred to the generic 1-800 number, and that person couldn't help me) they told me that the unit I had reserved was not available and that was probably why I could not complete my rental online. I then had to take a larger unit than I needed and pay more money than I budgeted because by that time I had no choice. So what is the point of reserving a unit if it does not mean the unit is actually RESERVED? I would rather pay a downpayment to hold a unit in advance than to be told on the day I am ready for it that it's not available. What is the point of a reservation?? And on top of that, no indication whatsoever on my reservation that the unit was not available, so that I could at least look somewhere else or at another location if possible. Extremely frustrating service.

Rating:

5.0

I have rented several moving trucks and Vans and all the staff were so helpful, and my stay with storage as well. Thanks for the great service.

Rating:

5.0

I didn't get the fellows name. But I would like to say that he was very helpful. And I really appreciated his high level of customer service. Employees that do a awesome job should be praised. Most of the time people only like to complain. So two thumbs up 👍👍

Rating:

5.0

The rate was every affordable . Staff and management were so helpful and pleasant.

Rating:

1.0

Perhaps the cashier/attendant was having a bad day, but 1st impressions are lasting. I was met with a resistance and an attitude that suggested that my business was not very important or welcomed. I only proceeded because I was in an immediate emergency situation...Customer Service needs to be addressed.

Rating:

5.0

All of my interactions with staff were friendly and helpful. Whether is it was regarding the storage unit or moving truck rental, I have been extremely pleased and would certainly recommend your location.

Rating:

4.0

Glad that I was able to store my items here.

Rating:

5.0

Everything about our experience was excellent - clean, helpful staff, good access, and did I mention clean?!! thank you.

Rating:

3.0

We were not told about the free first month for storage. Less than a week after renting the storage unit we were locked out for non payment. After standing in line for 20 minutes we were told the lock would be removed, never received an apology for the inconvenience. We rented a truck the same day and spent more time in line then we did in the truck, while 3 staff members stood outside, leaving no employees inside at the counter.

Rating:

4.0

Great and very clean place. Staff are the best U haul them selves. Rip off. Kim the manager of this place is the best

Rating:

1.0

You should make sure the customer know he or she has to buy your lock when they agrees to use your storage facility. Also train your staff to just say sorry for the misunderstanding and not ramble on and on in a demeaning fashion which just escalates customers frustration.