Ron S. on 9/28/2016
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Great clean and well stocked store. Staff was very helpful.
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David G. on 9/27/2016
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I said equipment wasn't well maintained as there was a gash in the roof of the truck which aloud condensation to seep into the moving area and had to remove a the water before placing boxes as it was dripping water all over the floor.
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Zaid S. on 9/27/2016
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I love the after hours drop off procedure. I like that I can confirm everything when I drop off after hours. Excellent.
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Lisa A. on 9/25/2016
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Honestly nothing
I would come back again to this location and the staff there were super helpful and professional.... from the time I called the gentlemen was very polite and got me what I needed
Then went to the location to pick up the cargo .. everything went well and it was so nice knowing that I didn't have to worry about anything. Very pleased with my experience with this location and I will definitely recommend them to everyone I know .. thank you
Please thank the person that took my order and the two gentlemen at the Ajax location
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connie m. on 9/25/2016
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Your staff is very knowledgeable and helpful thanks again U-haul
The store is well lay out for supplies
Could not ask for à better storage
Have a great day
Connie
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CHRISTINE B. on 9/25/2016
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Staff were extremely friendly and courteous.
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Dawood J. on 9/23/2016
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First of all the gentleman there was trying to give me a cargo van when I had reserved a pick-up truck. Secondly, the pick-up truck was not clean and had empty boxes and other garbage inside. Thirdly, I took the vehicle with 3/8 gas and brought it back with 5/8 gas. Thinking, they would give me some sort of credit or discount. The person there wasn't understanding and didn't even want to listen. He just said, it is a policy. We can not give credit or discount. He didn't want to help. I shall rent from the home depot or a car rental company, next time. U-Haul wasn't as convenient or economical as I had thought.
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Larry S. on 9/23/2016
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The cab stunk of old cigarette smoke,. It was horrible driving it....but i had no choice rushing to pick up everything
Maybe you should have a big no-smoking sign up? to discourtage smokers or keep some smoke free trucks available?
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geoff b. on 9/22/2016
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All good
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MICHAEL N. on 9/22/2016
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Jay was fantastic and deserves a raise for helping me out in the tight deadline I had to obtain a trailer!
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Sherry R. on 9/21/2016
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So helpful. I can't say enough! Such good customer service. Ten out of ten :)
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connie m. on 9/17/2016
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The Ajax location has excellent staff
very friendly and knowledgeable
They are quick and very helpful to get you on your way
I definitely would rent from U-haul and spread the word to my friends
Thank you U-haul
Connie Miller
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Neil C. on 9/16/2016
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Not much!!! Enjoyed working with them and also the crew in Oshawa on Taunton Rd
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ROGELIO T. on 9/13/2016
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It was 5 minutes before closing time but the gentleman still let me check out a van. Kudos to him.
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KATHY P. on 9/12/2016
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best location i've rented from yet .. new clean washroom even :)
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Seija M. on 9/11/2016
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I rented a van from this location ob September 9, 2016.I followed the directions that sales associate, Jay Ingram provided to refuel the van. However, these instructions had me put more fuel into the van then was required. When I returned the van to the location and explained this to Jay Ingram her stated that he would provide me with a discount to which I was grateful. Unfortunately, I was in a rush as I had to go to work and took what he had said at his word. However, when I returned him and checked my receipt there was no discount and he had apparently lied. It is unfortunate that you have employed a staff member that poses no integrity.Sincerely,Seija M
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Isabel T. on 9/10/2016
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Great, fast and easy service
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elke l. on 9/9/2016
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Excellent all around!
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phillip b. on 9/8/2016
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Good service, Very clean trucks, Good price for short haul.
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allen m. on 9/8/2016
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Service was outstanding for me. Drop off was a breeze and service was excellent.
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Glen C. on 9/8/2016
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The Ajax U-Haul depot was excellent but the central dispatch centre seemed out of touch because my reservation was cancelled at 1PM the day of the reservation. When I phoned the U-Haul number (central dispatch ?), the lady seemed confused and vague and told me that only a larger truck was available. But when I arrived at the Ajax U-Haul, the gentleman there was very knowledgeable and efficient and explained what he thought had happened and corrected everything including the truck that I wanted. Excellent service at Ajax U-Haul !!
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warren a. on 9/8/2016
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Jay provided us with excellent service. Assisted us with moving supplies and was very pleasant to deal with.
Made our move much easier!
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julie b. on 9/7/2016
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upon pickup we were greeted by Ryan. He is a very personable young man who is a great representative of your company. Hold on to him.
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Justin D. on 9/7/2016
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Service was great. Trailer was great. Location was severely understaffed. Poor kid at the counter had a 10 person line up and was the only person working.
I was in line waiting to pick up my trailer for 1.5 hours.
Luckily i was in no rush but who wants to spend an hour and a half in a u haul line.
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kevin s. on 9/6/2016
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Great job and excellent communication between employees, made for fast and easy return. I would highly recommend this location and will definitely return.
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