Customer Reviews for U-Haul Moving & Storage of Akron

Rating:

3.0

Lower your prices without lowering the pay of your employees.

Rating:

2.0

Recurved a weird/kinda rude phone call about not returning my equipment even though I had.

Rating:

4.0

The guy at the counter was pleasant and helpful. I didn't get his name but he was nice and knowledgeable.

Rating:

5.0

THANKS FOR BEING OPEN ON A SUNDAY

Rating:

5.0

Good experience and great customer services

Rating:

3.0

Some workers were really nice and helpful and some were just super mean. I had an indoor unit with a semi-broken door and the inside was usually dirty. But compared to others this was pretty good

Rating:

3.0

System error caused a three hour delay for my rental. Apparently this has happened more than once as explained by an employee. A non electronic method would have been so helpful.

Rating:

3.0

Make sure trucks have gas. Gave me a truck said 8th of tank. Was no line showing 8th. So literally made me get gas before I drove it to anywhere. The truck drove like crap. Drives like a van. Wtf no way did it drive like a van. Vehicle needs fixed. Couldnt go 40 without the damn truck shaking back and forth from a messed up engine or something.

Rating:

1.0

The employees inside were less than helpful when returning equipment. There were 5 employees inside talking amongst themselves and despite me asking for help, no one did. Very disappointed, will not use this location again

Rating:

4.0

it os hard for the people behind the desk to see you the racks are so tall!

Rating:

5.0

Easy check in and return! Cargo Van was new and very clean! Customer service was excellent!

Rating:

4.0

Truck smelled like an ashtray, was filthy inside the cab, damp and muddy inside the box. This is the second time in a year then U-Haul rental truck had the check engine light on. Fortunately, it got the job done.

Rating:

2.0

My lights are not working after I had wiring done

Rating:

4.0

Honestly the worst part of the experience was the app. I had to go inside to pick up the truck when the app did not work at all to do the automatic pickup. For the drop off I ended up using the mobile site because the u haul app on android would not work and it was after hours so I needed to do it that way.

Rating:

3.0

The person didn't even know how to connect the trailer... I had to stop in the parking lot next door and fix it after I was told "You good". I'm pretty sure my race had something to do with it, like I was being sabotaged.

Rating:

5.0

Cargo van was great and handled with ease! I loved the ease of pickup and return! Van was newer and I enjoyed the experience of driving it!

Rating:

4.0

Listen to your vehicles..."Oil Change Required!"

Rating:

4.0

My uhaul 🚛 trucks' left door hand just need to be oiled. It was very hard opening and closing my left door my tires was all muddy before I got into the truck 🚒 when I inspected the vehicle the truck. That was trash inside the truck when I inspected the cleanliness.

Rating:

3.0

There was a nest in my unit. My sealing was torn.

Rating:

2.0

Have more respect and care for what others are going through. Lady called me at 7 In morning rude and disrespectful

Rating:

5.0

Everything was good just no dolly or rope in uhaul s nomore but we worked it out

Rating:

2.0

I filtered the storage search for outdoor units only and the search results showed indoor units. I assumed it would only show me outdoor units but gave me options for indoor which I didn’t notice until I got to the storage facility. There weren’t any outdoor units available at this location. Indoor units shouldn’t have shown in the results in the first place. When I arrived the staff member looked annoyed I was even there asking. Had me feeling like I was the bad guy for asking to switch to an outdoors unit. It came off rude and had me feeling really uncomfortable.

Rating:

5.0

Tierra was amazing quick drop off processs couldn’t have went any smoother after an exhausting move Thank You!!!!

Rating:

1.0

First of all the computers were down and been waiting 30 mins and gas wasn't full but when I return the truck I full the tank up because I'm a nice person but I went over 20 miles which 6 more miles they charged me for 6 more miles when I waited 30 mins because computer down and I dropped truck off in full gas tank when I left only close to full and I don't get a discount for the 6 miles? Won't be going back there again ever. Disappointed.

Rating:

3.0

The truck was old; the exhaust rattled, and the "check engine" light was on. All of which did not fill me with confidence.

Rating:

3.0

My presence was clearly an interruption and it was awkward standing there waiting for one of the two people to eventually assist me.

Rating:

5.0

The young lady that helped me when I picked up my rental was a breath of fresh air.. she was super nice extremely helpful and an all around very nice person. She is the reason I reserved another rental for this upcoming weekend

Rating:

1.0

Lazy people, also charged me extra 500$ for absolutely nothing. Now I’m dealing with that bullshit because your employees suck and want to take money from people.

Rating:

4.0

Customer service and the way uhaul works is very poor 😐 I would recommend seeking any other means than uhaul

Rating:

5.0

Great

Rating:

5.0

Rich and Tierra were especially great!

Rating:

3.0

The staff was outstanding. I really appreciate both the young lady that checked us in and the gentleman that checked us out. The were extremely friendly and very efficient. The floor of the trailer was muddy and took a while to scrub clean. Thank You

Rating:

5.0

Excellent service

Rating:

5.0

Customer service was great!

Rating:

4.0

I would like a telephone call about your reservation system. 330-592-3561

Rating:

3.0

The process was to complicated. The location didn't even help me find the truck just simply said, yep its out front. Had it not been for the email of the playe number I would probably still be searching

Rating:

1.0

They signed us up, sent us over to new building, took.awhile to gain access and locate storage unit, no representative bothered to escort us to show where to.go New building not properly ready for customers, still under major construction. But you're trying to rent out something that's limited. Entrance door way into facility and Man door to small for my purpose intended use Went back to the office and closed out agreement, not what we expected

Rating:

1.0

The check out didn’t work and I womt My 20 back

Rating:

5.0

Staff was very helpful and attentive. Very knowledgeable woth the rental process.

Rating:

5.0

Tierra G went above and beyond. She took her time and told us about other products we might interested. She was awesome will be back if I need anything to move or storage wise I will be back

Rating:

5.0

Employees were very nice, pick up and return were fast

Rating:

5.0

Customer service is helpful and very nice and professional.

Rating:

5.0

The employees at pick up and drop off were all great! They quickly corrected a concern and so helpful.

Rating:

2.0

Truck interior filthy. Brought truck home, cleaned and disinfected cab. Left front tire was down about 15 lbs of air, filled tire with air. Drivers side mirror was loose, and could not be used while driving or parking. Truck had the Oil Change Needed light on, so display was locked on this error message. Initial pickup was ok, but would prefer employees not be using personal cell phones to take photos of my DL. Return went better--the guys were friendly, quick, and helpful. I prefer to use locations that are staffed at the counter, as mobile pickups are hit or miss, and rather than chancing a one-way--picking up in Columbus, OH and driving back, I was willing to pay more to not be inconvenienced by a problem with a pickup 100 miles from home. Next time, I'll try Penske.

Rating:

5.0

The 12 v plugs didn't work.

Rating:

4.0

After hour check in link on iOS not working

Rating:

5.0

Nothing

Rating:

4.0

The after hours contact person I first called was talking to someone arguing and never answered me and then hung up on me but the second person was very helpful

Rating:

5.0

Thank you so Much for keeping my furniture and home items very nice … the staff was very nice and understanding on every capacity!!! I would refer someone to your business !!! Thank you all again !!! (Serena from Copley Ohio )

Rating:

2.0

Grease the door. Fix the radio. And drop off was the worst, sat in the truck for 10 mins waiting for someone like the sign says. So went in and got attitude, very unfriendly! Not professional at all. Was treated like an inconvenience, even tho, there were 3 employees and only one customer. Me. Girl who reserved truck was very professional, and semi friendly. She was good.

Rating:

3.0

To whom it may concern, I rented a Uhaul with this location on January 7, 2024 until January 12th for an out of town move. Everything was fine at the pickup until we began to drive. The tread on the tires were very bad which caused constant air leaks. Also, causing me to stop multiple times to continuously put air into the tires which should’ve already been checked prior to renting the Uhaul and due to the constant unnecessary stops it caused me to come out of more gas money than anticipated. This is very unprofessional of a company whom is supposedly responsible for making sure all their rentals are good on maintenance (including tires) - so for future reference to anyone whom is looking to rent a Uhaul from this location please assure all maintenance is good within your rental or you will be coming out of extra time and money due to the inconvenience of this company.

Rating:

5.0

Rusty equipment on auto transport made it difficult. But the people who helped me were so nice and amazing and helpful!

Rating:

3.0

The truck was in horrible condition. The driver side mirror was broken, so it made it very hard to see when trying to get over into traffic. There were service lights on on the dash in the motor sounded horrible.

Rating:

4.0

Nice, professional staff

Rating:

5.0

The gentleman that helped at the counter was great. Very helpful

Rating:

4.0

Your staff was extremely helpful and kind. Your equipment needs to be looked at and fixed and/or updated.

Rating:

5.0

Customer service on making reservation. picking up u haul and returning, was professional and friendly.

Rating:

4.0

It was confusing returning the equipment. I was returning using the link provided and the employee said I didn’t have to use that. Overall no issues

Rating:

3.0

When I picked up the truck, they informed me that the 20' truck I had requested was not available and that I would be using a 26' truck instead. They then handed me the keys and told me the keys went to the wrong truck. After getting the right truck, navigating it around the storage unit area to get to my unit was nothing short of a hassle, especially with all the busted-up trucks and vans lining the fence along where my storage unit was. Finally, after I cleared it out, I received no notification via phone, text, or email that my rental of the storage unit had been closed out.

Rating:

3.0

When renting trailers let people know ahead of time to return it to its slot & not to the return check in location. SO, you don't have to back it all the way back to the slot then maneuver it into place... Also have those drop off slots be pull through., so you do have to nearly jackknife the trailer to get it into its slot because of the trucks parked in front of it.... That would make this location a more pleasant and convenient experience.

Rating:

5.0

The older black gentleman working the counter was very pleasant and helpful!

Rating:

5.0

Ty for your Use of Services

Rating:

5.0

My experience was very pleasant with U Haul and the staff. From the very start the reps was very pleasant and knowledgeable. During my rental, U Haul was very considerate and the grace period for being is very fair.. My car battery went dead while moving my things out and one of the u haul reps gave me a jump. Thanks for the pleasant experience...

Rating:

5.0

Thank you so very much! Easy process! In and out.

Rating:

5.0

Always good customer service when I deal with uhal.

Rating:

2.0

Over the course of 2 years that I rented the unit it raised in price from $99 to $150. I see no reason for this as it was a smaller unit, it was not in the climate controlled area, there was no type of power to the unit. I emptied the unit and moved everything to another facility with a unit double the size and $50 cheaper in price. Yet still in a secure facility.

Rating:

5.0

None

Rating:

5.0

They women at this location went above and beyond to help me at the last min Before they closed ever they showed understanding and conpassion I give this Uhaul location a 5 star rating !!! Thanks for Al of your hard work and help !!! Y’all are awesome!!!

Rating:

5.0

Thanks

Rating:

3.0

It would have been alright aside from the pest and price problem. The price kept rising but there was rat feces in my indoor climate controlled unit. Definitely could not see why the price kept increasing every few months.

Rating:

5.0

Love the all female rental crew!!

Rating:

2.0

The outside storage area was never really secure. The gate never worked 3/4 of the time and the last few months was completely destroyed from someone wrecking into it. I hired a moving company to move me out and they couldn’t even get to my unit because of all the wrecked Uhaul vehicles strung out everywhere. When the service manager was asked to have the vehicles moved, he refused causing a delay in the company I hired to move me from getting the job done! If it weren’t for the awesome ladies of the rental/storage department going above and beyond to help get the vehicles moved, I would’ve incurred extra time charges from the moving company. As much as they helped, I’m still going to have to say that I will not be recommending this location to anyone.

Rating:

5.0

The worker was nice.

Rating:

3.0

Customer Service could be better

Rating:

5.0

Awesome as always! Thank you!

Rating:

5.0

The women at V. Odom Blvd were outstanding!

Rating:

4.0

Staff does not communicate well.

Rating:

5.0

The young lady that help me explain everything perfectly...I was really grateful....thank u so much!

Rating:

5.0

Thank you!!!

Rating:

5.0

Facility is clean and well lit. Staff are helpful.

Rating:

5.0

Great staff and great teamwork. THANK you so much.

Rating:

3.0

Storage unit had bugs and was filthy.

Rating:

5.0

The staff there are very professional and kind - when I told them about my furniture mildewing in the storage was left it there until I could figure out a way to get rid of it - they said they would discard it for me and didn’t charge me for that time it was in there ! I really appreciated them understanding fully and caring enough to create a solution to my situation.

Rating:

5.0

Tiera was always the best. She really went above and beyond with a great deal of professionalism. Thank you!

Rating:

2.0

The staff was nasty and not easy to work with. Not helpful at all will not return or recommend any one

Rating:

3.0

Worker was very helpful

Rating:

1.0

Was lied to by the staff, then flagged to not rent another uhaul for move home for a bill they never sent me. Then basically called a liar as thwy claimed I did get it despite checking my e mail in front if them. Then spoke to sarcastically by the general manager. Poor poor customer servive

Rating:

2.0

Did not feel safe here. A man with a unit close by was always there & cooking food in the parking area. He was there every single time I went to my unit while I was cleaning out. The gate was damaged & left open on one of my last visits.

Rating:

4.0

Easy transaction

Rating:

1.0

I didn’t get anything

Rating:

2.0

1. Many times the gates were open for a few days and or nights. Many cuts in fence. 2. 24 hour access would have been nice. 3. Office hours did not hinder me. 4. I got your truck and 2 days later came down with covid. Had truck 18 days but communicated with you. Made it to Akron and being still sick could not go further. Changed destination from Georgia to Akron and was charged $800 plus and then $1,700 plus To go 200 miles. You could give no consideration to me for uncontrollable sickness. I was raped by U-Haul. All thru pandemic I did my part but so many took advantage an we're unethical. The kid that checked me in was rude and disrespectful. Can't prove it 100% per say but was harassed by some staff and experienced gang stocking. Have pictures of cars at U-Haul were same cars following me. Was advised by attorney to move my belongings to different storage company but they are all the same. I think inside my unit was being video taped - and I am not being paranoid. Almost on every arrival, a siren would go off saying I was trust passing and enter the code and saying I was being video taped. Approached management but they were no help from beginning to end of my stay. Complained about all the cuts in the fence. 5. I came in winter. The units are old and dirty. I left it cleaner than when moved in. 6. 3 different people told me they had stuff missing. I am ocd and noticed things moved in my unit. So, between possible theft and the harassment, NO I would not recommend to someone I cared for.

Rating:

5.0

Best U-Haul I dealer with in threee years. Thank you

Rating:

5.0

I appreciated the great customer service and the great access whenever I needed it. I only closed out the unit as my son relocated out of state and we no longer needed the storage. Thank you.

Rating:

5.0

Great prices. Knowledgeable and courteous staff! Thank you for making a tough move more manageable!!

Rating:

5.0

VERY FRIENDLY STAFF

Rating:

4.0

Good service

Rating:

2.0

I tried to rent a rental truck they told me I couldn't because I owe $67 from 2019 are you serious.

Rating:

5.0

It was a great experience no problems at all.

Rating:

3.0

Never felt unsafe until the gate was broken and it was not fixed Right away. Really felt unsecured.

Rating:

5.0

It’s two ladies that’s very helpful there

Rating:

1.0

PLOW THE SNOW!!!!!!!!!!!!!!!!!! HOW ARE WE SUPPOSED TO GET TO OUR UNIT????????????? YOUR MARKETING MANAGER TOLD THE STAFF TO NOT PLOW THE SNOW!!!!!!!!!!!!!! DO MARKETING! DONT MAKE FACILITY MANAGEMENT DECIONS!!!! I FELT SORRY FOR YOUR STAFF. CUSTOMERS WERE VERY LEGITIMATELY IRATE!!! IT'S YOUR BUSINESS MODEL - PROVIDE A GARAGE, AN ACCESS STREET, AND A SECURITY FENCE AND WE'RE HAPPY. BUT IF YOU CAN'T ACCESS THE ACCESS STREET... HELLO! WE FOUND SOMEWHERE ELSE TO TAKE OUR BUSINESS.

Rating:

1.0

Couldn't get to storage unit because the company wouldn't plow the snow in the lanes in front of them!!!!!!!!!!!!!!! Horrible!!!!!!!!!!!!

Rating:

3.0

Everything was good except gor your gate for the storagebunitsbwasnnotnworking and I couldn't get out the storage area after making sure my unit was cleaned out at checkout.

Rating:

5.0

I was happy with my experience with UHaul storage. I am in a position that I do need to cut back on my expenses so my storage unit was one area where I cut back on. I would be willing to do business with U-Haul in the future if the need arises.

Rating:

5.0

Sales person was excellant

Rating:

5.0

Thank you for your assistance.

Rating:

4.0

Very friendly staff

Rating:

3.0

Still a little higher then other’s on rent

Rating:

5.0

The young lady that assisted me was outstanding. She actually took time to show us the units before we decided which one to rent.

Rating:

5.0

I really enjoyed the staff that worked on September 24th & 25th. Great personality, customer conversation, helpful in every aspect and good mood, ALWAYS SMILING. GREAT EMPLOYEES

Rating:

4.0

If needed would use this service again…..

Rating:

4.0

Truck was dirty when picked up, seat had a tear, dusty & looked like sticky stuff on dashboard

Rating:

5.0

Yes sir keep it up I was in and out love it

Rating:

3.0

Regarding question.... #4 Many staff was friendly and helpful that I encountered over the past year of renting my storage, but I have run into just two that were pretty rude. #6 I wouldn't recommend it for two reasons...first, I felt that the cost was high. Also, it would have been extremely nice if there were dumpsters available to put trash in (possibly even just a recycle pile for boxes/cardboard, papers, etc.) especially since I felt that the monthly cost was high and it would be a reasonable service to provide.

Rating:

5.0

My only complaint is : the young guy (with glasses) need NOT to work the customer service counter or have NO CUSTOMER CONTACT. NO EXCUSES EXCEPTED. CHRIS Run the camera for yourself to see his whole demeanor and attitude. I was told there were moving carts for assistance to help with transporting items to inside units WHERE?? I need to unload more into my unit. Plz let me know where. Chris everything else was great!!!

Rating:

5.0

Eileen was very helpful in helping make a decision on my storage unit she took me to each size. Great employees, great experience

Rating:

5.0

Over the past few months, I’ve not only rented storage space but trucks and vans. I felt like I should have purchased some stock. Everyone was super helpful and extremely kind! Absolutely the best customer service & Uhaul facility in town!!

Rating:

5.0

Thank you!

Rating:

2.0

Most of the experience was fine. Your survey fails to ask 1 important question. Price. I moved because I found a same size unit with all of the above for under 100/mo. Half your price.

Rating:

1.0

I don’t not like that you guys don’t prorate. It’s sicking to spend 80+ dollars on a full month rent and didn’t need it. It was also a inconvenience that my keys where stolen and that I had to spend additional money for a lock I was MADE to get. Poor service as a whole. I would not recommend you guys to no one

Rating:

5.0

The manager is very customer service oriented.

Rating:

5.0

My moving experience was less than error free but this Uhaul facility and Team made my experience stress free and were so accommodating. Great Place!! Great People!

Rating:

4.0

I had trouble with the 24 hour access.

Rating:

1.0

Key card did not work call several time about card spoke with manger did not get any results. Finally 2 days before I move out was given a card that worked . There was a nest int the storage complained about that nothing was done. I had a hard time getting into my staorage the lock was bent just one problem after another. I called main office no one seem to care. I just found another place to store my stuff., better and cheaper.

Rating:

5.0

All the staff were very helpful and understanding! Went above and beyond for great customer service

Rating:

3.0

Everything was good besides they never gave me a key card until my 3 rd time not being able to get in my unit ..

Rating:

3.0

On a trip to storage noticed mouse droppings. I mentioned it to staff who put some poison in. When I went and removed all belongings a short time later there was mouse droppings in everything. Apparently what they use for rodent control doesn’t work very well.

Rating:

1.0

The employees would leave the inside of the store while they had a line to the door and no one was servicing the customers. One employee answered her personal phone in the middle of helping a customer after the customer waited in line for almost an hour. I had a reservation for 1:00 I did not leave the facility until 3:40. The employees were arguing with eachother in front of the full line of customers also there was no manger on the shift. All 3 employees abandon the inside of the store multiple times. This occurred on May 30,2020

Rating:

1.0

Horrible experience while this covid-19 took over I tried to explain that to them I lost my job they did not work with me I was so dissatisfied I even paid the $500 and the store manager would not work with me

Rating:

1.0

Mice dropping found on my storage!

Rating:

4.0

When I was provided my card access to the gate it did not work, and still does not work. The attendant had to let me in and out. I will get this resolved when I go back

Rating:

4.0

Other then climate control or indoor units, the only think that would help is light in unit to look for items if need things after dark. Over all very nice unit and I'm sure one of the indoor/lit units may be my next choise.

Rating:

5.0

A pleasure to work alongside you!🥰

Rating:

5.0

Only issue was the mice and 2 years worth of there poop but I should have put lots of traps in there

Rating:

1.0

All my items was heavily covered in rodent droppings and urine. All my clothing, family photos, furniture, and child's things are ruined and needs to be thrown away.

Rating:

5.0

IT WAS A PLEASE WORKING WITH MISS LAURIE.

Rating:

4.0

I never had a problem there. I was always happy with the facility and staff. Good review.

Rating:

1.0

The workers at this location are liars and thieves. The management teams supports this culture. I will never patronize U-Haul again.

Rating:

1.0

Manager very rude and disrespectful. Would rent from uhaul again but not this location

Rating:

4.0

Lines can become long

Rating:

5.0

Great place

Rating:

5.0

Friendly knowledgeable staff. Storage unit clean and temperature control was a plus

Rating:

5.0

The staff at this facility is the best, polite, knowledgeable, efficient. I cannot say enough good things about them. Give them all raises/promotions/bonuses.

Rating:

2.0

Horrible Customer Service and really no help from staff at all.

Rating:

4.0

Great customer service experience. Thank you

Rating:

4.0

Need more service agents as it is a stressful time for all. Team did well considering circumstances

Rating:

5.0

During the short period of time that I rented from Uhaul, it was absolutely amazing and convenient. Staff were always accommodating, and I will definitely recommend them for storage services.

Rating:

5.0

Staff is always available to assist, very helpful and patient. Thank you!

Rating:

5.0

Couldn't have had a better experience at this location. Used for storage and returning a van. Everything was quick, professional, and overall wonderful customer service. Would definitely use again!

Rating:

5.0

Perfect in every way!!!

Rating:

4.0

So far so good

Rating:

4.0

Great job very helpful uhaul team good customer service

Rating:

2.0

I moved out of my storage unit 20 days early after paying for rent and I was told that U-haul does not pro rate the unit and offer a refund for the unused time. I will not be returning as a customer.

Rating:

5.0

Great staff-excellent service-very customer focused!

Rating:

5.0

Clean and friendly.

Rating:

1.0

The services was horrible i reserved a unit 3 weeks in advance. Day of I was told that the size i reserved was not available. Although i showed confirmation number for my reservation. The staff was ru

Rating:

5.0

I was very happy with my storage unit. The facility was safe and secure, and anytime I had a problem the staff took care of it immediately. I would most definitely comeback.

Rating:

5.0

Friendly and courtest staff!!!! Thank you!!!

Rating:

5.0

No problems to report.

Rating:

5.0

Great customer service

Rating:

1.0

Not satisfied with the service and unprofessional management.

Rating:

1.0

I had made reservations when I got to the location they had no records of my reservation and had no units available then I was sent to a different location where the unit was too small

Rating:

5.0

Thank you you are the best u haul I have been with