Customer Reviews for U-Haul Moving & Storage of Akron

Rating:

5.0

Both on pick up and return, the staff members were excellent. Tiana was very helpful and patient.

Rating:

5.0

The customer service employees at the desk were awesome andns9 friendly!!

Rating:

4.0

Add more parking lot security.

Rating:

5.0

very happy with uhaul employees and the trailer

Rating:

1.0

I only would recommend this location because it is large and well stocked. The employees were sleeping at the front desk! When I arrived no one came outside at the drop-off area to help as the signage indicated because they were sleeping at the desk when I finally walked into the building. The person who eventually helped me was rude and of no help and made me remove the trailer and park it in a spot myself. I initially did not receive an email drop-off notice (later got it 1 hour after) and when I went inside the now awake desk person struggled to pay attention to me versus the person they were Facetiming. Completely unacceptable for any customer let alone one that has rented several trailers recently.

Rating:

1.0

Upon arrival I pulled into the area that said “Equipment Return”. No one came out so I went into the store which was clean. I asked the representative what I needed to do and he rudely stated go park it over by the other trailers. It was raining and he didn’t even come out to help. When I came in to get confirmation of having checked in the trailer he rudely asked why I needed a receipt. When I told him that I wanted something showing I had returned the trailer with the blankets he said “Whatever”. Then he had another lady in the facility to give a receipt. They never verified the blankets were returned as they were in the trailer. Overall it was a horrible experience.

Rating:

3.0

I reserved the 10-footer and when I got to the place they told me they had none available and upgraded me to a 15-footer at a more cost I don't think that's right at all I was disappointed in that only because I had to pay more

Rating:

1.0

I paid for a 10×10 room and rented a truck. I used cash so I made the deposit. Upon placing my deposit I was informed that if this particular location didn't have my deposit money when I returned the truck they would give me a check. Unfortunately I returned the equipment the next day and they did not have my deposit money so I asked for the check. It was at this point in time the manager stated that they would have to mail my check in 7-10 business days. I explained how that was not possible. The manager said he would call as soon as he had the deposit money. Never received the call. Called customer service and they attempted to contact the manager to no success. Customer service left a note on my account for the manager to call me. Didn't receive a call. I ended up showing back up to this same location and spoke with the manager. After realizing the manager was more interested in his cell phone than helping me - I just ask for him to send the check. The manager did not help me at all. The day I came to the store for the truck and storage the manager wasn't helpful at all that day neither. The store clerk obviously did not know how to rent a storage unit, so he kept asking the manager for help. He ask him on several occasions for help but the manager was to busy on his cell phone to actually provide the assistance the clerk needed. I repeatedly asked for a 10×10 storage unit. I paid for a 10×10 unit, but to my surprise, I pack my truck up and make it to the storage unit just to realize they assigned me to a 5×10 unit. Thankfully I was able to catch them before they closed. But unfortunately they couldn't sell me a 10×10 unit without sending me to another location, so I was forced to accept 2 smaller units. All of this could have been prevented if the manager would have helped the clerk like he asked.

Rating:

1.0

I had to go to 3 different U-hauls before I received my trailer. It was reserved on April 15th.

Rating:

5.0

Very efficient pickup and drop off. Courteous agents.

Rating:

5.0

The harness for the tires did not work well. One was frayed and to short to ratchet tight

Rating:

5.0

The one ratchet strap want working properly and I alerted the staff upon return

Rating:

2.0

Arrived to get a truck and utility dolly to move a washer and dryer. Handed the key for the truck and the person pointed to where it was on the lot. I asked about a furniture dolly. Was immediately told that they did not have any and I would have to go to (they listed three other locations miles away) to see if they do. Oh but they have two box dolly you can buy for more than it costs at a home improvement store, now that you’re stuck because it said they have them online. When you point this out, their answer is that it says we have them online because we carry them in the store. Well can I get one then? We don’t have any. Gave up and bought a dolly that was absolutely the wrong type for moving heavy appliances and went to get the truck. The truck was parked at an angle, very close to another truck and I didn’t want to clip that other truck backing it out so asked them to move it. They didn’t appear happy to have to do that.

Rating:

3.0

Equipment was clean however the surge brakes need repaired or adjusted. Once I had the vehicle on the auto transport it was very hard to stop. I have used U-Haul auto transports several times; this was not normal.

Rating:

5.0

The attendant provided in depth instructions in backing the trailer in to the parking spot.

Rating:

1.0

I got charged because your vehicle transmission was shifting hard and I didn't fill safe to drive in further I would say I did the right thing by taking it to the closest u haul please don't over charge me

Rating:

2.0

The gentleman who helped me when I picked up the car trailer in the morning was helpful and kind. However, it was the drop-off that was awful. After parking and disconnecting the trailer I came inside to check-in my return. Two employees were at the counter with no other customers in the store. One was on the phone the other was not. Neither one acknowledged my presence. Nobody said "hello" or "we'll be with you soon". They were content to ignore me and do nothing. I stood there for 5 minutes and finally walked out. What the heck is wrong with people these days? They don't understand common courtesy?

Rating:

4.0

A little too much time to locate truck, maybe provide a bit of assistance with that

Rating:

3.0

Attendant was on phone and just pointed me to area to drop trailer.

Rating:

5.0

Very helpful and accommodating

Rating:

3.0

I was charged a convenience fee of $20 upon return? I dropped it off, same day, as a convenience for U-Haul. Upon arrival, i attempted to use the scan feature to verify the correct drop-site and vehicle mileage/gas. This would not work. It was an error in the app, not my phone. When I used the "unable to scan" feature, I was prompted to lock the vehicle and place key in drop-slot. Why should I be charged for this?

Rating:

1.0

Very Rude customer service

Rating:

4.0

The lady at the counter was amazing. Long wait seemed like her coworker was late getting to work 9:30 am he was barely alert looking and had his pants below his butt not professional looking at all. The lady though was wonderful.

Rating:

5.0

I go out of the way to go to this U-Haul store. The staff has consistently been outstanding to work with. Store, bathrooms, and equipment has never disappointed me. Much appreciated V Odom

Rating:

5.0

Easy booking, pick up, and return process. Truck was in pretty good condition (steering wheel was sticky), but overall as expected. Staff was friendly.

Rating:

3.0

We arrived at 9 to pick up a trailer and didn't leave until after 10. When we first arrived, there was only one person working and a line of customers. The second person arrived 20-30 minutes later, calling loudly "I overslept" when walking through the door. He started our pickup transaction. He reeked of alcohol. He didn't follow through on meeting us at the trailer. The lady came out and helped us when she realized we were still waiting. The trailer we were originally given had broken running lights. We were eventually set up with a working trailer and able to leave an hour later. The return went quick and easy as the lady took care of us right away. I believe the experience would have been casually improved with two competent workers. If someone was looking to rent a uhaul, this location has a large amount of vehicles and options, so I would mention it, but I would also tell them about our experience so that they can plan ahead.

Rating:

1.0

The truck we got seemed to be in poor condition. The transmission was doing weird things (revving randomly and making noise), and the truck rattled and creaked like it was about to break while we drove it. It made so much noise driving that it was hard to hold a conversation in the cab. The cab was incredibly dirty and surfaces were sticky and the interior smelled like tobacco smoke and weed. The employee that checked us in seemed to be a new hire and was uncommunicative and slow (he kept getting distracted and was having several side conversations while doing our check-in and so the whole process took longer than it needed to). He mostly ignored us and didn't listen during the check-in process and he was openly rude to another employee who was a woman and who seemed responsible for training him. The other three employees we interacted with were totally fine and agreeable including the woman who seemed responsible for training the guy who checked us in.

Rating:

5.0

Just fine the way you are - Keep up the good work. Very professional young lady at the counter.

Rating:

2.0

The gas is consistently below what it says on the contract and we have had issues where the people at the desk did not execute the contracts in the way that we asked how they said they did. Generally at least moderately clean, but we have several times ended up with the same truck that has the same broken pieces in the back every time.

Rating:

4.0

I rented a one way truck and tow trailer was having issues with the car trailer came back next day female worker with ear pods in acted like she didn't care to help

Rating:

4.0

I will definitely go inside next time! Using the instructions on the app was horrible!!

Rating:

5.0

N/a

Rating:

5.0

Not charge another almost 60 after I already paid when I picked it up. A19.99 rental was really almost 100$

Rating:

1.0

stop making up things to charge people for. and having dirty ass equipment given out then when it’s returned the same way it was rented trying to charge mf’s for it.

Rating:

3.0

no attendant! had to search for someone to wait on me, rob finally showed his face and was pleasant to deal with!

Rating:

4.0

Robert C. Checked me in. He has the personality of a rock. No greeting, no eye contact, just very matter of fact. In my opinion,he shouldn't work with the public, he may be better suited sweeping out the storage units. The young lady that checked me out was very very friendly, personable and just all around lovely. Not just with me, her interaction with other customers was the same. She is the reason the above average was given. The store was clean and maintained.

Rating:

2.0

When I tried to pick up the truck, I had to go into the store to get the app to work. The guy in the store was no help. When I finally found the truck, I did not get the furniture pad or the dolly I had ordered. I didn’t think to check the truck until I got it home. Now I can’t get a refund on the dolly. Not a very good experience at all.

Rating:

4.0

Everything went well. I don't believe that you can improve.

Rating:

5.0

The staff at the desk were friendly and very efficient.

Rating:

5.0

Nothing

Rating:

5.0

I haven't received my receipt yet

Rating:

1.0

The vehicle stunk but was clean looking. The seat was broken down. There was no knob to be able to roll the window down on the driver side. It sounded terrible when I started it. I went in because the check engine light was on and was told the check engine light or low tire light is on most of these so if you break down call this 800 number and they should help you. The woman that checked me out when I dropped the truck off was very friendly.

Rating:

1.0

Poor customer service

Rating:

5.0

I have no suggestions for improvement. Once I made my presence known to the folks working in the adjacent shop areas, they quickly and politely unhooked the trailer, closed my account and got me on my way.

Rating:

4.0

They said the gas gauge was at 1/4 tank but it was clearly below that when I got in. And I had to get gas almost immediately which really sucked. That being said, I put in $30-$40 more in fuel than what I actually needed to. Since I didn’t know how much it would use. Wish they had a rebate system for that since when you go below what they had it at you get charged an arm and a leg.

Rating:

4.0

The truck had some cigarette ashes in it, the back of it smelled like weed, the windshield wiper blade was not working. No cell phone charger. The truck was on 1/4 tank when I got it so I had to think about getting gas right away. But, overall it was o.k. It's U-Haul, not a Rolls Royce. The lady when I checked the truck back in was very nice. I'd use them again.

Rating:

3.0

Employees should have better customer service/communication skills or at least have some training in how to conduct yourself in a work place. Your employees represent you! Just because we live in Akron doesn't mean we have to be a stereotype, we are better than that.

Rating:

3.0

Truck said oil change needed Truck automatically set to tow gear so lower MPG. Staff was the worst I’ve ever encountered at U-haul. They were constantly on their phones, never smiled, no U-Haul fear to distinguish them, and they weren’t nice.

Rating:

3.0

Pick up, guy was disinterested and marked the fuel as full but it was at 3/4. When I went back in he didn’t care and said I could fix it in the app. The drop off girl was great!

Rating:

1.0

I didn't rent a haul from akron ohio. The person who used my identity was a fraud n stole my name

Rating:

3.0

Customer Greetings- Hello, How can I help you, welcome to U-Haul, ect. I said Hello twice when I walked in and no response to the manager he said step over he will help you

Rating:

3.0

Representative was extremely rude and unhelpful. Treated me like I was an inconvenience to them. I made a reservation for a 20 foot truck and he tried to pass a 26 foot truck to me and refused to honor the reservation I made for the 20 foot truck so ultimately I had to work with someone else. Literally one of the rudest human beings I have ever met. Texting on his phone while he was supposed to ring me out, was very vague on location of truck, I get he couldn’t walk out and show me with other customers in line. But maybe point to the location or describe where it’s parked instead of highlighting a piece of paper and shoving it in my face and having me walk out in 20 degree weather to read illegible markings on the ground. Moving is honestly stressful enough and this person made it a 1000 times worse. I would have been better off with self serve so I didn’t have to deal with him. Also, I reserved a dolly and he was like well we don’t have one and you’re going to have to go to another uhaul if you want one. Just literally the worst experience with uhaul ever.

Rating:

3.0

The plug on the trailer i rented was damaged and the right turn signal didn't work but the person who hooked up my trailer didn't mention that. I noticed when i left and got a notification from my truck saying that a bulb was out. The woman who checked me out may have said a total of 4 words the entire time I was there, she was thrilled to be working.

Rating:

5.0

Very grateful that there was the opportunity to.take advantage of 1 free month of storage. It helped me tremendously. I definitely will recommend U-Haul to others.

Rating:

1.0

They missed my reservation. The truck was dirty inside and out. The two "employees" were to preoccupied smoking a blunt outside the store to check in the truck when returned. I will not recommend or use this "service" again .

Rating:

4.0

Gas gauge was not where it was when I got in the vehicle as to what was on the paper. Tire pressure low light on. Tried to call from the parking lot and was put on hold for more than 5 minutes, so just left with the tire light on. Should have been told about it or company should have rectified. Was not acknowledged when first came in the door. Gentleman taking in the vehicles upon return was very nice and helpful. I felt bad for him as he had about 7 vehicles in line to get turned in.

Rating:

1.0

Terrible!! There was a blunt/joint stepped on in the truck the trucks are so dirty inside you can tell they don’t get wiped and definitely get smoked in on the regular. They drive terrible. Location parking lot was nothing but ice surrounding the inside we skated until we got to the door they could have put salt down. No dolly’s even though the boy told the women they were in the cage she didn’t want to go look you could tell so she just said they weren’t in there. Then she answered her personal phone in the middle of helping me loudly and abruptly “who’s calling Tina to stress me out more today” I’m guess she was the manager either way service terrible I think her name was Tina I’m not sure. Bringing it back those the girl super nice super friendly.

Rating:

5.0

Renting and accessibility were fast and convenient. Although when exiting the facility I think the card access should be made more visible to patrons. I understand now why the fence near the exit is in the condition that it’s in.

Rating:

5.0

Staff was friendly and accommodating .

Rating:

5.0

Everything was great, awesome customer service rep

Rating:

2.0

Staff was not at all friendly, personable, or helpful. They seemed bothered by having to do their job, and tried to pass off as much responsibility as possible to me (moving the vehicle again, using the app for checkout, etc.). The truck was also not clean inside (I swept up a lot of dust, dirt, leaves, etc.) and had garbage in the cab.

Rating:

5.0

I wanted to take a moment to comment the excellence service from Chris Millard and his staff. Thank you for an easy process and wonderful service.

Rating:

2.0

I waited for several minutes in the equipment drop-off area and nothing happened. Finally I went inside (during heavy snow) and the staff yelled through a closed door that I needed to go around the building to another entrance. After getting there, they told me someone had already come out to meet me and I could return to my vehicle. Then the person guided me to park the trailer in a snow-covered lot with no vehicle traction. Not a positive experience overall. They also charged me an additional day for being a couple hours later than expected due to heavy snowfall making travel impossible any earlier.

Rating:

3.0

Inside of the trailer was a bit dirty. Also, the tie-down d-rings were not all present. One tie-down was broken and there was a bolt rolling around inside the trailer. Overall I made it work.

Rating:

5.0

Nothing to change, everything was great.

Rating:

5.0

Very friendly and efficient

Rating:

5.0

Great staff, so friendly and helpful!

Rating:

1.0

It all started when I reserved a 20foot trailer and was suppose to get a call or email prior to my pickup date which was suppose to be When I entere12/28/2024. The lady that helped me had put in 1/28/2025. I did not catch this so that is why I never received anything. I call in 12/27/2024 to check why I hadn't heard anything. So the lady said the date issue and she said someone would call me by 6pm that same night. I never heard anything so I called at 7pm and they said they did not have a truck but gave me a 26footer for the same price. When I came in at 7am on the 28th the lady never even greeted me. I gave her my last name. She had a terrible attitude from the beginning. She asked where I was going and I said to a storage unit in Williamston. She was upset she had to redo something, so she never spoke to me again. It was absolutely the worst customer experience I have ever had period. I will never come back to the V Odom location again. If someone would like to call me they can. The lady was more interested in smoking her cigar that taking care of a customer. My copy of the contract was not even signed. It says Tasha J. The gentleman in Williamstown where Tasha had said there wasn't a drop off there was very nice and helped a lot. He was excellent Hos name was John Koontz. There is more to this story but The lady that disrespected me in V Odom should be reprimanded or fired. I'm sure this isn't her first problem with her attitude.

Rating:

5.0

staff were friendly and helpful

Rating:

5.0

Great service. They delivered on everything they promosied. Friendly people and east to check in and out.

Rating:

5.0

Working with everyone there was awesome and very easy and would recommend them to everyone i know thank you very much.

Rating:

2.0

The people that run this are best i have seen at any uhaul

Rating:

5.0

Eileen is a great asset to your company she was and is very helpful

Rating:

4.0

SUPER dusty. I think I got sick from breathing in all the dust and dry particles. Maybe hire somebody to come sweep everyday even the empty rooms. . I could probably do it. Just lmk. Other than that. Everything was great! Thanks for letting me use the carts.

Rating:

3.0

I think I was overcharged. It happens once and then I begin the end. The first time it happened a staffer almost admitted to it.

Rating:

4.0

Please let people know in advance to take a picture when you clear it out. I had to go back to storage and take a picture.

Rating:

1.0

Dead mice species all over the unit. A rat feces all over the unit .. inform staff several times never got a call back never did anything about the the dead mice took several pictures and staff never did anything about it

Rating:

5.0

Thank you

Rating:

5.0

Great place to store anything you have.

Rating:

1.0

I stood in the building waiting for someone to come in the building to even help me. There was a line behind me started. It seemed like a half hour wait. Then I finally get someone and they can't find my storage unit. Then I get the card to enter and it doesn't work. Then I realized I have paperwork with a different person's name on it. I now have Colin Farley's address,email, phone etc. I must say that is a violation of a person's rights. I may just call them and let them know what has happened.it took me 4 times for them to get my information right in the system. At one point they lost me. I got held up 2 hours from getting my stuff placed in storage and had to rent the truck longer. In turn just costed me another 100 bucks.

Rating:

5.0

I’m happy about the new location which recently opened on Vernon Odom Boulevard. I wish there was availability for my boat. Your paperwork shows that I can park vehicles for an additional $25 by having a unit. I currently have the boat stored about 20 miles or so away from here in Ravenna, Ohio. I live, probably a mile and a half from this facility. That was one of the reasons I switched to this location to be able to store my boat, but I found out that that wasn’t possible. I still am relocating, however, from Storage Of America to a unit with U-Haul.

Rating:

4.0

more storage space for indoor outdoor to be convenient for customers

Rating:

5.0

The staff gave great customer service.

Rating:

5.0

Very nice people and facility.

Rating:

5.0

The Staff were informative and very helpful. I highly recommend U-Haul Storage on V. Odom. The Manager Chris ensures customer service is always on point! Thanks

Rating:

5.0

Thank you for providing a clean, dry and safe storage space for my items. If I need such space in the future, I will most surely use yours. In addition, every time I called or came in, the personnel were helpful and very professional.

Rating:

5.0

All was well

Rating:

2.0

The truck was very unsafe. Long wait times. Customer service was not adequate. I would not recommend this location to anyone in terms of truck rental. Storage unit was clean and nice. But staff could use more training. Not an impressive experience at all. Wait time was very long.

Rating:

3.0

Priced to high

Rating:

3.0

I did not like the fact I had to get out my car to push the buttons to get out.

Rating:

5.0

Had a great customer service by tosha

Rating:

3.0

Some workers were really nice and helpful and some were just super mean. I had an indoor unit with a semi-broken door and the inside was usually dirty. But compared to others this was pretty good

Rating:

3.0

There was a nest in my unit. My sealing was torn.

Rating:

2.0

I filtered the storage search for outdoor units only and the search results showed indoor units. I assumed it would only show me outdoor units but gave me options for indoor which I didn’t notice until I got to the storage facility. There weren’t any outdoor units available at this location. Indoor units shouldn’t have shown in the results in the first place. When I arrived the staff member looked annoyed I was even there asking. Had me feeling like I was the bad guy for asking to switch to an outdoors unit. It came off rude and had me feeling really uncomfortable.

Rating:

5.0

Rich and Tierra were especially great!

Rating:

1.0

They signed us up, sent us over to new building, took.awhile to gain access and locate storage unit, no representative bothered to escort us to show where to.go New building not properly ready for customers, still under major construction. But you're trying to rent out something that's limited. Entrance door way into facility and Man door to small for my purpose intended use Went back to the office and closed out agreement, not what we expected

Rating:

5.0

Thank you so Much for keeping my furniture and home items very nice … the staff was very nice and understanding on every capacity!!! I would refer someone to your business !!! Thank you all again !!! (Serena from Copley Ohio )

Rating:

5.0

Ty for your Use of Services

Rating:

5.0

My experience was very pleasant with U Haul and the staff. From the very start the reps was very pleasant and knowledgeable. During my rental, U Haul was very considerate and the grace period for being is very fair.. My car battery went dead while moving my things out and one of the u haul reps gave me a jump. Thanks for the pleasant experience...

Rating:

5.0

Thank you so very much! Easy process! In and out.

Rating:

5.0

Always good customer service when I deal with uhal.

Rating:

2.0

Over the course of 2 years that I rented the unit it raised in price from $99 to $150. I see no reason for this as it was a smaller unit, it was not in the climate controlled area, there was no type of power to the unit. I emptied the unit and moved everything to another facility with a unit double the size and $50 cheaper in price. Yet still in a secure facility.

Rating:

5.0

None

Rating:

5.0

They women at this location went above and beyond to help me at the last min Before they closed ever they showed understanding and conpassion I give this Uhaul location a 5 star rating !!! Thanks for Al of your hard work and help !!! Y’all are awesome!!!

Rating:

5.0

Thanks

Rating:

3.0

It would have been alright aside from the pest and price problem. The price kept rising but there was rat feces in my indoor climate controlled unit. Definitely could not see why the price kept increasing every few months.

Rating:

5.0

Love the all female rental crew!!

Rating:

2.0

The outside storage area was never really secure. The gate never worked 3/4 of the time and the last few months was completely destroyed from someone wrecking into it. I hired a moving company to move me out and they couldn’t even get to my unit because of all the wrecked Uhaul vehicles strung out everywhere. When the service manager was asked to have the vehicles moved, he refused causing a delay in the company I hired to move me from getting the job done! If it weren’t for the awesome ladies of the rental/storage department going above and beyond to help get the vehicles moved, I would’ve incurred extra time charges from the moving company. As much as they helped, I’m still going to have to say that I will not be recommending this location to anyone.

Rating:

5.0

The worker was nice.

Rating:

3.0

Customer Service could be better

Rating:

5.0

Awesome as always! Thank you!

Rating:

5.0

The women at V. Odom Blvd were outstanding!

Rating:

4.0

Staff does not communicate well.

Rating:

5.0

The young lady that help me explain everything perfectly...I was really grateful....thank u so much!

Rating:

5.0

Thank you!!!

Rating:

5.0

Facility is clean and well lit. Staff are helpful.

Rating:

5.0

Great staff and great teamwork. THANK you so much.

Rating:

3.0

Storage unit had bugs and was filthy.

Rating:

5.0

The staff there are very professional and kind - when I told them about my furniture mildewing in the storage was left it there until I could figure out a way to get rid of it - they said they would discard it for me and didn’t charge me for that time it was in there ! I really appreciated them understanding fully and caring enough to create a solution to my situation.

Rating:

5.0

Tiera was always the best. She really went above and beyond with a great deal of professionalism. Thank you!

Rating:

2.0

The staff was nasty and not easy to work with. Not helpful at all will not return or recommend any one

Rating:

3.0

Worker was very helpful

Rating:

1.0

Was lied to by the staff, then flagged to not rent another uhaul for move home for a bill they never sent me. Then basically called a liar as thwy claimed I did get it despite checking my e mail in front if them. Then spoke to sarcastically by the general manager. Poor poor customer servive

Rating:

2.0

Did not feel safe here. A man with a unit close by was always there & cooking food in the parking area. He was there every single time I went to my unit while I was cleaning out. The gate was damaged & left open on one of my last visits.

Rating:

4.0

Easy transaction

Rating:

1.0

I didn’t get anything

Rating:

2.0

1. Many times the gates were open for a few days and or nights. Many cuts in fence. 2. 24 hour access would have been nice. 3. Office hours did not hinder me. 4. I got your truck and 2 days later came down with covid. Had truck 18 days but communicated with you. Made it to Akron and being still sick could not go further. Changed destination from Georgia to Akron and was charged $800 plus and then $1,700 plus To go 200 miles. You could give no consideration to me for uncontrollable sickness. I was raped by U-Haul. All thru pandemic I did my part but so many took advantage an we're unethical. The kid that checked me in was rude and disrespectful. Can't prove it 100% per say but was harassed by some staff and experienced gang stocking. Have pictures of cars at U-Haul were same cars following me. Was advised by attorney to move my belongings to different storage company but they are all the same. I think inside my unit was being video taped - and I am not being paranoid. Almost on every arrival, a siren would go off saying I was trust passing and enter the code and saying I was being video taped. Approached management but they were no help from beginning to end of my stay. Complained about all the cuts in the fence. 5. I came in winter. The units are old and dirty. I left it cleaner than when moved in. 6. 3 different people told me they had stuff missing. I am ocd and noticed things moved in my unit. So, between possible theft and the harassment, NO I would not recommend to someone I cared for.

Rating:

5.0

Best U-Haul I dealer with in threee years. Thank you

Rating:

5.0

I appreciated the great customer service and the great access whenever I needed it. I only closed out the unit as my son relocated out of state and we no longer needed the storage. Thank you.

Rating:

5.0

Great prices. Knowledgeable and courteous staff! Thank you for making a tough move more manageable!!

Rating:

5.0

VERY FRIENDLY STAFF

Rating:

4.0

Good service

Rating:

2.0

I tried to rent a rental truck they told me I couldn't because I owe $67 from 2019 are you serious.

Rating:

5.0

It was a great experience no problems at all.

Rating:

3.0

Never felt unsafe until the gate was broken and it was not fixed Right away. Really felt unsecured.

Rating:

5.0

It’s two ladies that’s very helpful there

Rating:

1.0

PLOW THE SNOW!!!!!!!!!!!!!!!!!! HOW ARE WE SUPPOSED TO GET TO OUR UNIT????????????? YOUR MARKETING MANAGER TOLD THE STAFF TO NOT PLOW THE SNOW!!!!!!!!!!!!!! DO MARKETING! DONT MAKE FACILITY MANAGEMENT DECIONS!!!! I FELT SORRY FOR YOUR STAFF. CUSTOMERS WERE VERY LEGITIMATELY IRATE!!! IT'S YOUR BUSINESS MODEL - PROVIDE A GARAGE, AN ACCESS STREET, AND A SECURITY FENCE AND WE'RE HAPPY. BUT IF YOU CAN'T ACCESS THE ACCESS STREET... HELLO! WE FOUND SOMEWHERE ELSE TO TAKE OUR BUSINESS.

Rating:

1.0

Couldn't get to storage unit because the company wouldn't plow the snow in the lanes in front of them!!!!!!!!!!!!!!! Horrible!!!!!!!!!!!!

Rating:

3.0

Everything was good except gor your gate for the storagebunitsbwasnnotnworking and I couldn't get out the storage area after making sure my unit was cleaned out at checkout.

Rating:

5.0

I was happy with my experience with UHaul storage. I am in a position that I do need to cut back on my expenses so my storage unit was one area where I cut back on. I would be willing to do business with U-Haul in the future if the need arises.

Rating:

5.0

Sales person was excellant

Rating:

5.0

Thank you for your assistance.

Rating:

4.0

Very friendly staff

Rating:

3.0

Still a little higher then other’s on rent

Rating:

5.0

The young lady that assisted me was outstanding. She actually took time to show us the units before we decided which one to rent.

Rating:

5.0

I really enjoyed the staff that worked on September 24th & 25th. Great personality, customer conversation, helpful in every aspect and good mood, ALWAYS SMILING. GREAT EMPLOYEES

Rating:

4.0

If needed would use this service again…..

Rating:

4.0

Truck was dirty when picked up, seat had a tear, dusty & looked like sticky stuff on dashboard

Rating:

5.0

Yes sir keep it up I was in and out love it

Rating:

3.0

Regarding question.... #4 Many staff was friendly and helpful that I encountered over the past year of renting my storage, but I have run into just two that were pretty rude. #6 I wouldn't recommend it for two reasons...first, I felt that the cost was high. Also, it would have been extremely nice if there were dumpsters available to put trash in (possibly even just a recycle pile for boxes/cardboard, papers, etc.) especially since I felt that the monthly cost was high and it would be a reasonable service to provide.

Rating:

5.0

My only complaint is : the young guy (with glasses) need NOT to work the customer service counter or have NO CUSTOMER CONTACT. NO EXCUSES EXCEPTED. CHRIS Run the camera for yourself to see his whole demeanor and attitude. I was told there were moving carts for assistance to help with transporting items to inside units WHERE?? I need to unload more into my unit. Plz let me know where. Chris everything else was great!!!

Rating:

5.0

Eileen was very helpful in helping make a decision on my storage unit she took me to each size. Great employees, great experience

Rating:

5.0

Over the past few months, I’ve not only rented storage space but trucks and vans. I felt like I should have purchased some stock. Everyone was super helpful and extremely kind! Absolutely the best customer service & Uhaul facility in town!!

Rating:

5.0

Thank you!

Rating:

2.0

Most of the experience was fine. Your survey fails to ask 1 important question. Price. I moved because I found a same size unit with all of the above for under 100/mo. Half your price.

Rating:

1.0

I don’t not like that you guys don’t prorate. It’s sicking to spend 80+ dollars on a full month rent and didn’t need it. It was also a inconvenience that my keys where stolen and that I had to spend additional money for a lock I was MADE to get. Poor service as a whole. I would not recommend you guys to no one

Rating:

5.0

The manager is very customer service oriented.

Rating:

5.0

My moving experience was less than error free but this Uhaul facility and Team made my experience stress free and were so accommodating. Great Place!! Great People!

Rating:

4.0

I had trouble with the 24 hour access.

Rating:

1.0

Key card did not work call several time about card spoke with manger did not get any results. Finally 2 days before I move out was given a card that worked . There was a nest int the storage complained about that nothing was done. I had a hard time getting into my staorage the lock was bent just one problem after another. I called main office no one seem to care. I just found another place to store my stuff., better and cheaper.

Rating:

5.0

All the staff were very helpful and understanding! Went above and beyond for great customer service

Rating:

3.0

Everything was good besides they never gave me a key card until my 3 rd time not being able to get in my unit ..

Rating:

3.0

On a trip to storage noticed mouse droppings. I mentioned it to staff who put some poison in. When I went and removed all belongings a short time later there was mouse droppings in everything. Apparently what they use for rodent control doesn’t work very well.

Rating:

1.0

The employees would leave the inside of the store while they had a line to the door and no one was servicing the customers. One employee answered her personal phone in the middle of helping a customer after the customer waited in line for almost an hour. I had a reservation for 1:00 I did not leave the facility until 3:40. The employees were arguing with eachother in front of the full line of customers also there was no manger on the shift. All 3 employees abandon the inside of the store multiple times. This occurred on May 30,2020

Rating:

1.0

Horrible experience while this covid-19 took over I tried to explain that to them I lost my job they did not work with me I was so dissatisfied I even paid the $500 and the store manager would not work with me

Rating:

1.0

Mice dropping found on my storage!

Rating:

4.0

When I was provided my card access to the gate it did not work, and still does not work. The attendant had to let me in and out. I will get this resolved when I go back

Rating:

4.0

Other then climate control or indoor units, the only think that would help is light in unit to look for items if need things after dark. Over all very nice unit and I'm sure one of the indoor/lit units may be my next choise.

Rating:

5.0

A pleasure to work alongside you!🥰

Rating:

5.0

Only issue was the mice and 2 years worth of there poop but I should have put lots of traps in there

Rating:

1.0

All my items was heavily covered in rodent droppings and urine. All my clothing, family photos, furniture, and child's things are ruined and needs to be thrown away.

Rating:

5.0

IT WAS A PLEASE WORKING WITH MISS LAURIE.

Rating:

4.0

I never had a problem there. I was always happy with the facility and staff. Good review.

Rating:

1.0

The workers at this location are liars and thieves. The management teams supports this culture. I will never patronize U-Haul again.

Rating:

1.0

Manager very rude and disrespectful. Would rent from uhaul again but not this location

Rating:

4.0

Lines can become long

Rating:

5.0

Great place

Rating:

5.0

Friendly knowledgeable staff. Storage unit clean and temperature control was a plus

Rating:

5.0

The staff at this facility is the best, polite, knowledgeable, efficient. I cannot say enough good things about them. Give them all raises/promotions/bonuses.

Rating:

2.0

Horrible Customer Service and really no help from staff at all.

Rating:

4.0

Great customer service experience. Thank you

Rating:

4.0

Need more service agents as it is a stressful time for all. Team did well considering circumstances

Rating:

5.0

During the short period of time that I rented from Uhaul, it was absolutely amazing and convenient. Staff were always accommodating, and I will definitely recommend them for storage services.

Rating:

5.0

Staff is always available to assist, very helpful and patient. Thank you!

Rating:

5.0

Couldn't have had a better experience at this location. Used for storage and returning a van. Everything was quick, professional, and overall wonderful customer service. Would definitely use again!

Rating:

5.0

Perfect in every way!!!

Rating:

4.0

So far so good

Rating:

4.0

Great job very helpful uhaul team good customer service

Rating:

2.0

I moved out of my storage unit 20 days early after paying for rent and I was told that U-haul does not pro rate the unit and offer a refund for the unused time. I will not be returning as a customer.

Rating:

5.0

Great staff-excellent service-very customer focused!

Rating:

5.0

Clean and friendly.

Rating:

1.0

The services was horrible i reserved a unit 3 weeks in advance. Day of I was told that the size i reserved was not available. Although i showed confirmation number for my reservation. The staff was ru

Rating:

5.0

I was very happy with my storage unit. The facility was safe and secure, and anytime I had a problem the staff took care of it immediately. I would most definitely comeback.

Rating:

5.0

Friendly and courtest staff!!!! Thank you!!!

Rating:

5.0

No problems to report.

Rating:

5.0

Great customer service

Rating:

1.0

Not satisfied with the service and unprofessional management.

Rating:

1.0

I had made reservations when I got to the location they had no records of my reservation and had no units available then I was sent to a different location where the unit was too small

Rating:

5.0

Thank you you are the best u haul I have been with