Customer Reviews for U-Haul Moving & Storage of Albany-Menands

1,000 reviews

125 Broadway   Menands, NY 12204

(518) 462-2357

View Facility Map

Office Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(518) 462-2357

125 Broadway
Menands, NY 12204

Services at this Location:

Office Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

DEZARAY W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sarah S  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

dejonna w  |  Overall Experience 
Rating:
5.0

I have stored things at this facility, rented trucks from there and every time I interact with the staff or work with the team there they’re absolutely wonderful. Helpful, courteous, efficient, it is always clean. Clearly displays great leadership and a wonderful team!

Amber T  |  Overall Experience 
Rating:
5.0

Lordell, was a tremendous help! Made my haul experience excellent.

PHILIP A 
Rating:
5.0

Customer did not leave a comment.

SHARON E 
Rating:
5.0

Customer did not leave a comment.

James H  |  First Impressions 
Rating:
5.0

Location is easy to get to. Rental process went smoothly.

SAMUEL V 
Rating:
5.0

The staff members were excellent and treated my family and me with kindness and respect.

Marsha W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NOLAN C 
Rating:
5.0

Yes everyone there was nice and new what they were doing.

Denise P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eric G  |  Online Move In 
Rating:
5.0

All my contact with the staff was over the phone and they all were very helpful and knowledgeable…. I would definitely stare there again if I have to!

MARIA M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS P 
Rating:
4.0

Customer did not leave a comment.

PETER A 
Rating:
5.0

Customer did not leave a comment.

MICHAEL D 
Rating:
5.0

Beat crowd to pickup and got thru in a matter of minutes. Thanks

MARK J 
Rating:
1.0

I have a damaged mattress and my tv is completely destroyed. There were 3 small kids with the woman and they did not lift of carry my things with respect. One person was smoking marijuana. Horrible experience. Now I have to replace a bed and tv

Sonnaya P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GEORGE M 
Rating:
4.0

Customer did not leave a comment.

DAVID W 
Rating:
4.0

Customer did not leave a comment.

JOSEPH F 
Rating:
5.0

Fantastic, courteous, professional customer service.

MIRIAM R 
Rating:
5.0

Please keep up the good work

PASCUAL F 
Rating:
4.0

Customer did not leave a comment.

louise c  |  Overall Experience 
Rating:
5.0

A walk around the vehicle with staff when picking up the vehicle; this will ensure that any and all issues or questions are resolved before departure.

JEFFERY C 
Rating:
4.0

Customer did not leave a comment.

aaron s  |  Overall Experience 
Rating:
5.0

Es toy muy satisfecho

JAIME D 
Rating:
1.0

Customer did not leave a comment.

Destiny C 
Rating:
3.0

Customer did not leave a comment.

brittney s  |  Overall Experience 
Rating:
3.0

To many mouse way to many it was all bad other then that it was ok

Secoya P  |  Overall Experience 
Rating:
2.0

I was invoiced for gas, even though I filled it up to the EXACT SPOT of when I rented it. I also had my card charged twice. It was advertised as $19.95 bad and $1.09 per mile after. I obliged and filled the tank up to the spot. Somehow 17 miles ($38 total) equaled over freaking $80?!!!! Never again unless I get charged rhe $38 fair rate for my usage and not double! Please return the ridiculous $30 gas fee and $9 in gas you stole from me. Or I will never use UHaul again. There are other rental services in the area that don't bait and switch and charge ridiculous fees, for something I didn't even fo mind you. 2 gallons for 17 total miles. That is at MOST one gallon. And I put 2 in to be on the safe side, so slightly more than what I ACTUALLY expended...

Kyle N 
Rating:
5.0

Great service! All employees went above and beyond!

CHARLEE S 
Rating:
5.0

Customer did not leave a comment.

Edwin P  |  First Impressions 
Rating:
1.0

The truck leaked and my furniture got wet!

SHANNON L 
Rating:
5.0

Special thanks to the general manager who was extremely kind and helpful

kim t  |  First Impressions 
Rating:
5.0

The staff was helpful and pleasant to do business with will return for future rentals

WILLIAM R 
Rating:
3.0

Pricing needs to be more up front. If you are advertising 19.95 a day rental everything should be included in that

SIERRA H 
Rating:
5.0

Easy checkout

WILLIAM B 
Rating:
5.0

Customer did not leave a comment.

TIFFANY L 
Rating:
3.0

I'm waiting on a refund for mileage

WARREN A 
Rating:
1.0

Need more employees

ALANIS P 
Rating:
5.0

Customer did not leave a comment.

ANTHONY G 
Rating:
4.0

None

JAMES E 
Rating:
3.0

There is a mice infestation. I had feces all over and in my stuff. I’ve been there since December of 22. My belongings were extremely dusty. I moved out 3 weeks early and was told there wouldn’t be a prorated refund. The monthly rate goes up every year.

Courtney B  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

LOUISE M 
Rating:
5.0

Customer did not leave a comment.

KATHRYN D 
Rating:
4.0

Great customer service

louise c  |  First Impressions 
Rating:
5.0

Floor of the cab was left dirty from previous use, otherwise the vehicle and experience was perfect. Would definitely use again.

PETER R 
Rating:
4.0

Customer did not leave a comment.

KENESHA H 
Rating:
5.0

Customer did not leave a comment.

CLARENCE T 
Rating:
5.0

The staff was superb and very professional and helpful.

PASCUAL F 
Rating:
3.0

Customer did not leave a comment.

Yolanda R  |  First Impressions 
Rating:
3.0

get a better computer system that isn't down all the time

JOHN F 
Rating:
5.0

Customer did not leave a comment.

JOSEPH T 
Rating:
5.0

Good service, no issues, thank you!

K J 
Rating:
5.0

Customer did not leave a comment.

SAMINA X 
Rating:
5.0

Customer did not leave a comment.

GEORGE M 
Rating:
5.0

Not sure. The process was easy from start to finish.

Lisa E 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS S 
Rating:
5.0

Staff were helpful and friendly!

ZACHARY A 
Rating:
4.0

Customer did not leave a comment.

John L  |  First Impressions 
Rating:
4.0

Thank you! I would use this facility again at the Menands, NY location and refer others here. 😊

Nicole D  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Leroy H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PATRICK J 
Rating:
4.0

Customer did not leave a comment.

Carol E 
Rating:
5.0

Customer did not leave a comment.

James K 
Rating:
5.0

Customer did not leave a comment.

ALSTON C 
Rating:
5.0

I have no complaints it is fine the way it is

LAMONT G 
Rating:
5.0

Customer did not leave a comment.

STEVEN M 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY J 
Rating:
5.0

Dashawn at the facility was so helpful - he helped me lift my furniture when it fell off the cart, he got me a lock because one was missing from my unit. He really made the experience top-notch!!

ALEXANDRIA T  |  First Impressions 
Rating:
4.0

Service was really incredible. The woman who helped me out was friendly, efficient, and helpful. Overall the van was in pretty good condition - someone had definitely cleaned it, but it still stank of cigarette smoke from a previous renter. I know smoke is hard to get out, so I don't think it's the employees' fault or that they could have done much to fix it except let the van air out more before re-renting it.

ALEXANDRIA T 
Rating:
5.0

Very clean facility really happy with my move in experience

Melissa C  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

LAMONT J 
Rating:
5.0

Customer did not leave a comment.

BRIAN I 
Rating:
5.0

Customer did not leave a comment.

JOAN M 
Rating:
5.0

Before customer takes the vehicle attendants could ask customers if they know how to start a push button ingnition by putting foot on brake. Some people like me had not driven vehicle with push button ignition before. Still, very good service by both attendants

ANTHONY L 
Rating:
5.0

Very helpful and easy

WILLIAM B 
Rating:
5.0

Continúen con su muy bien servicio

AIDA C  |  First Impressions 
Rating:
4.0

I am a Veteran and they had no military discount The price is a bit high Other than that, they are perfect

Chigozie N  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

EMMANUEL R 
Rating:
5.0

Customer did not leave a comment.

NIAQUEST P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

AMA O 
Rating:
5.0

Customer did not leave a comment.

MARLENE N 
Rating:
5.0

Customer did not leave a comment.

CHASTITY A 
Rating:
5.0

Customer did not leave a comment.

MICHELLE B 
Rating:
3.0

My loveseat had mice turds on it, a Whole bunch of it. I took a video of it.

Kadija O  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FRANJO I 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS S  |  First Impressions 
Rating:
5.0

Really easy drop off, even after 6pm on a Saturday

JOSHUA T 
Rating:
3.0

Had damage to some of my items from mice. And there was a lot of mice poop on things too. They chewed through and had holes. Also the many items had strong odor. Mayhe moth balls. But visits and amount of security was good. Staff was always helpful.

ALEXANNDRA G  |  Overall Experience 
Rating:
5.0

Good place to store, storage!

benjamin n  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicholas L 
Rating:
5.0

Customer did not leave a comment.

RENEE M 
Rating:
5.0

Customer did not leave a comment.

CHARLOTTE B 
Rating:
5.0

Customer did not leave a comment.

Ahmed S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Raymond J  |  First Impressions 
Rating:
1.0

The box truck I rented, I felt extremely unsafe driving in. Poor steering

CONNOR V 
Rating:
4.0

Use this place and never had a problem.

MARY O 
Rating:
5.0

Great job!

richard t  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Antonius S  |  Overall Experience 
Rating:
5.0

Great staff, clean facilities. Staff was very helpful to myself nd my parents who have units there.

Karen J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOAN M 
Rating:
5.0

Staff were very kind and helpful … I was under a lot of stress and the staff were very helpful and supportive

Kelly G  |  First Impressions 
Rating:
4.0

Only thing air pressure was off on one tire. Thirty pounds of air

JOHN D 
Rating:
5.0

Nothing, at all keep up the great work. Thank you guys for servicing us.

JAHQUAI O 
Rating:
4.0

No comment its great

Joshua A  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

WAYNE C  |  First Impressions 
Rating:
4.0

Clean new storage facility good working team There and the manager is kind and friendly Ms Angelina Hoyt.

Herbert M  |  Overall Experience 
Rating:
5.0

Continue the good Job !

NAGA R 
Rating:
5.0

I fill the gas tank 98% to what it was when I received it and charged a fee... extremely disappointed in this business.

BRENDA M 
Rating:
3.0

Van had little fuel in it, the blinker was either dim or out completely

TIMOTHY J 
Rating:
3.0

Customer did not leave a comment.

JAHIA N 
Rating:
5.0

Customer service was to notch at this location.

KERRY A 
Rating:
1.0

Manager is rude and unhelpful. Facility is dirty and rodent infested.

Lori S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Timothy G  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ROBERT S 
Rating:
5.0

Customer did not leave a comment.

MARLENE N 
Rating:
5.0

Customer did not leave a comment.

MURTAZA N 
Rating:
5.0

Ray had great customer service! For that I’d come again

TIFFANY J 
Rating:
5.0

Good

ARUN T 
Rating:
1.0

Horrible rodent infestations that ruined my very expensive furniture. They did nothing to remediate the situation. I’m looking into suing them. Don’t use them.

Lori S  |  Overall Experience 
Rating:
3.0

Mobile pick up is an absolute disaster. If by chance I need to rent again I will not do mobile pickup, awful.

Arthur C 
Rating:
5.0

Customer did not leave a comment.

JILLIAN R 
Rating:
5.0

Customer did not leave a comment.

GEORGE E 
Rating:
5.0

Customer did not leave a comment.

AMAZIAH J 
Rating:
4.0

Clean all the windows.

AMMAR A 
Rating:
4.0

I moved out and got charged for three weeks and got charged for the return uhaul truck when I just want filled the gas tank. But everyone was clean spacious to hold my property and the staff was awesome

DAVID G  |  Overall Experience 
Rating:
5.0

Great staff.

SUSAN M 
Rating:
1.0

This was a horrific experience renting at this location. The rental agent was rude, threatened to cancel the reservation, and was working alone. There was no manager available to deal with the situation, or the rudeness of the agent. Though I was able to rent the trailer at this location, the rental agent threatened I would be placed on a "do-not-rent" list and never able to rent from U-Haul again! Do yourself a huge favor and avoid renting from the Menands location. Drive down the freeway to the Downtown Albany location (near the USS Slater) where there are more employees, a manager that is helpful, and you are not treated like trash.

WILLIAM D 
Rating:
5.0

Vehicle was very dirty and smelled of cigarette smoke

LARA M 
Rating:
5.0

Customer Service was amazing

Shanasia S  |  Overall Experience 
Rating:
2.0

First I was given a vehicle that was due for maintenance, then fuel level was marked as 7/8 where as the vehicle showed 3/4 and when I asked them to change it in the contract they did not. When I returned the vehicle with over 3/4th in gas, they marked it as 5/8 and charged me for fuel between 7/8 and 5/8 which is totally unacceptable.

Phanindra B 
Rating:
1.0

Force me to pay for a deductible for damage I did not cause to the vehicle

AZZAD A 
Rating:
3.0

Customer did not leave a comment.

AARON F  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SHAWN A 
Rating:
3.0

There is a rodent infestation. I noticed rodent feces in my storage unit hallway, noticed feces in my unit as I closed it out, seen rats scurry throughout the hallways into different people storage units. Also witnessed countless dead rodents within the facility. Very dusty in my storage unit despite me cleaning it up. Overall needs better cleaning maintenance and a rodent control with chemicals or get a proper pest control worker to neutralize the warehouse.

Steven C  |  Overall Experience 
Rating:
5.0

Angela was very nice and accommodating

TONI L 
Rating:
1.0

You can make sure your trucks don't die

JAQUASIA W 
Rating:
1.0

Where do I begin?

LATISHA M 
Rating:
5.0

Customer did not leave a comment.

Julian M 
Rating:
3.0

Customer did not leave a comment.

Ashada M  |  Overall Experience 
Rating:
5.0

Great location

DEMETRIUS I 
Rating:
5.0

Customer did not leave a comment.

sean w 
Rating:
5.0

Customer did not leave a comment.

sean w 
Rating:
5.0

Very nice and friendly staff and very nice service provided!

GIOACCHINO L 
Rating:
5.0

Customer did not leave a comment.

DENNIS H 
Rating:
5.0

I was very grateful and thankful , Sheila in Albany on Broadway who helped very much, she was very helpful and professional ,thank you Sheila .

GLENL B 
Rating:
5.0

Customer did not leave a comment.

beverly b  |  Overall Experience 
Rating:
5.0

Was everything I expected and more. It served me well. Thanks

Steven S  |  Overall Experience 
Rating:
4.0

La experiencia fue bueno! La próxima vez me gustaría un almacenamiento más cerca del establecimiento, el que tenía estaba muy lejos y transportamos las cosas con los carritos, pero fue bueno que tuvieran disponible los equipos para cargar las cosas

Katiusca P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert W  |  First Impressions 
Rating:
4.0

Very good

Joseph N  |  Overall Experience 
Rating:
5.0

Great customer service and great experience

Shanasia S  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

CRYSTAL K  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Herbert M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

heather m  |  Overall Experience 
Rating:
5.0

Everyone was wonderful and helpful.

stacy m  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

virginia m  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

murray b  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aaliyah E  |  Overall Experience 
Rating:
4.0

The beginning of my experience was terrible but later. My experience was better

DANIEL H  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Donna S  |  Overall Experience 
Rating:
5.0

Total satisfaction

HAZARATOU S  |  Overall Experience 
Rating:
3.0

The room was filled with mice feces, (we have photos). We had to throw a lot of belongings out due to it. It was very disgusting. I let the staff know over the phone and I was told to make a manager aware and we possible wouldn't be charged to discard the stuff in U-Haul's dumpster; usual it is $10.00.

Shameyia B  |  Overall Experience 
Rating:
4.0

Only issue I had was when unloading my property to my rental unit..There were workers that had parked their vehicles in customer space and also one one workers had a dof with them..therefore I was not unable to unload due to.no fault of mine..I would been charged for an extra day.. I brought it to the attention of staff. And was not charged for an extra day

ROBIN A  |  Overall Experience 
Rating:
5.0

Excellent and professional help from front office! Super easy to work with and very happy with their service.

Wendy A  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Varun J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Satvik M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Allison P  |  Overall Experience 
Rating:
1.0

Not very happy or satisfied with the service I received at this facility at all.... I was locked out of my storage room on Sunday 8/25 when I already made my payment and was all caught up, then Tuesday 8/27 I returned to the unit and was finally let in I seen the worse thing no customer would ever want to see and rats were nesting in "MY THINGS!!!..." This was the worst experience EVER AND I WOULD NEVER RECOMMEND ANYONE TO THIS STORAGE EVER!!!! I took pictures and will definitely be posting them along with my experience to let everyone know now to rent from y'all because y'all have rodent problems and it doesn't even end there after taking my stuff home there were rats in my belongings and I have about to mice in my freaking apartment 😡😡😡.... I am so disappointed with this location and what I have to go through on top of that I had to leave some of my kids things behind because it had rat feces all over them so now my kids lost some of their toys and gained a nasty rat in their home..... The only good thing about this location was Flor the sales rep who helped me out so very much by checking on me constantly after I told her what was going on but besides that I would never recommend anyone to this "NASTY" location "EVER...."

Cafiee L  |  Overall Experience 
Rating:
5.0

My only complaint is the rodents

Josue R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shamaya C  |  Overall Experience 
Rating:
3.0

I would recommend it to somebody if they were just going to put their items in there and if they had help doing it. just leaving it there until they were going to move it somewhere else like into a home or something. Otherwise I wouldn't recommend it. They would have to find out what place is better for them in regards to pricing can the pace places it very well air conditioned. And if you're moving items from one place to the other always recommend a truck and not a van.

angela s  |  Overall Experience 
Rating:
4.0

Very clean, would recommend this location to a friend

TRACEY-ANN B  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Gladys S  |  Overall Experience 
Rating:
5.0

Thank you

TROY R  |  Overall Experience 
Rating:
4.0

My rating has nothing to do with the Staff they are amazing friendly and great! The Manager Angelina is amazing and kind. I just experienced something which I am sure does not happen often. But I am grateful that I was able to store and keep my things in the unit while I was in transition. They worked with me and they were patient!

ANNAKAY B  |  Overall Experience 
Rating:
3.0

Dead mice in both units.

matthew G  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Keira-Aileen T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jaquavia B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Beverly M  |  Overall Experience 
Rating:
2.0

The ghetto of some of the workers is unacceptable. I got the wrong size unit I need a larger one and that's not easy to fix. Also KFC across the street poor. Also you're very busy at times and we can't get in to talk to you in person. The place is very redneck meaning it's really for truckers and it was actually originally delivery building where truckers would drop off whatever they have. I wouldn't say it's very consumer friendly it's a humongous building. I have to try and make an appointment to change my unit size which is extremely little compared to what I have to bring. Vans high powered too high-powered and I can understand a truck being that powerful but those vans are powerful altho fuel efficient enough. I did not end up liking to drive the uhaul. It wasn't easy to put items in and take items out of the van altho cheaper than a uhaul moving truck an no dumpsters.building overly warm. Good recycling if a building.

angela s  |  Online Move In 
Rating:
1.0

Customer did not leave a comment.

KIMBERLYM S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bernadette B  |  First Impressions 
Rating:
5.0

Front desk girl was excellent, thanks to her I had a fast and efficient service and was able to get to my location there and back ! Thank youu !

CELINA J  |  First Impressions 
Rating:
1.0

Uhaul in Menands have a bad infestation of mice and rats that destroyed some of my property

Verna R  |  Overall Experience 
Rating:
4.0

Only complaint the workers have always been very knowledgeable and polite . Never enough help on at the busiest times though

Phyllis H  |  Overall Experience 
Rating:
2.0

Please improve on things

ELIAS J  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Nathan V  |  Online Move In 
Rating:
5.0

Could Be 24hr Access But other Than That Very Great

JUWON B  |  First Impressions 
Rating:
1.0

The management was extremely disrespectful to me and I found that if something was their fault they blame it on the customer. I would never want anyone to have to go through what I’ve gone through at this facility. Every time we go to this facility there is never the same people working there.

Theresa D  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

ALEXIS L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James L  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

MARK R  |  Overall Experience 
Rating:
1.0

If I could give it less then one star I would. I never moved in and canceled the storage unit. Worse experience with U-Haul I have ever had.

PAUL D  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Betty E  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

HAROLD M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tracy M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alan M  |  First Impressions 
Rating:
1.0

All items completely ruined by rodents and poop. Specifically chose this location for climate controlled facility and indoors.

Brad H  |  Overall Experience 
Rating:
5.0

The entires team working on 4/28/24 was amazing. Extremely help and nice!!!

Hillary C  |  First Impressions 
Rating:
4.0

Everyone have to b on the same page with the sales

ARLENE S  |  First Impressions 
Rating:
5.0

The staff were very helpful and answered all of my questions. The facility and units are spotless. The bathrooms are also very clean and kept up. If anyone asks I will certainly recommend this one. I am extremely pleased with my experience.

Mary M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Louise W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Princess M  |  First Impressions 
Rating:
3.0

I don't like to be rude but my storage 1677 had thousands of mouse feces they chewed up most of my stuff dead mouses was in it and it smelled like a zoo mouse's is running around inside all my clothes everything have mouse feces all in it

Debora T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Royce C  |  Overall Experience 
Rating:
2.0

All my things were damaged due to being in your storage unit

Tenosha F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carizma w  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ALEXIS L  |  First Impressions 
Rating:
4.0

The unit door wasn’t working and needed to be manipulated i also had an issue with closing out my storage unit and was charged . Currently waiting on my refund

Jamey H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARY S  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Brianna M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mark a  |  First Impressions 
Rating:
4.0

The door to the storage unit unit got stuck in it took over 20 minutes trying to figure out how to close it. The latch was also hard, and it seemed like it was broke, and it was hard for me to put the lock on.

Jamey H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ILEIKA M  |  Overall Experience 
Rating:
2.0

My property was damaged due to extreme rat infestation. I have yet to receive a claim email or submission. After I was told one would be started on my behalf.

Quinetta R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SMYRNA W  |  Overall Experience 
Rating:
3.0

The hours are good and I liked being able to swipe my card when entering and exiting however the facility could be a little cleaner. It is very dust if you store your things inside and rodents may pee or poop on your stuff. The staff are friendly and helpful so that's a plus. And the place should definitely have a dumpster on the property. I had to take my broken/soiled items and broken boxes with me and find a local dumpster to get rid of my unwanted property.

Tamara B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa G  |  Overall Experience 
Rating:
1.0

My unit was full with mices they ate Thur my bags feces on everything you differently have a mice issue...

natishia h  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kokese B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Abby T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Peter M  |  First Impressions 
Rating:
5.0

Convenient, safe, location for storage and great services for rental equipment. Would definitely use again if needed.

KARENROSE A  |  Overall Experience 
Rating:
4.0

Thanks allot for courtesy and open tew educational sports coaching

yvonne c  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patricia D  |  First Impressions 
Rating:
1.0

They have a SERIOUS AND NASTY bug and mice ( maybe even rat) problem. All my things got damaged because of pee and poop and I have pictures to prove it. It was absolutely disgusting and it looked like my unit was their hub when I also didn’t have any food in my unit. Staff was so help at all and I was paying my monthly unit to basically have my stuff slept, peed, pooped, and eaten my nasty bugs, mice & rats. The staff always had an attitude with any issue or concern I brought to them or even if I didn’t have an issue or concern.

Angel S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Firson w  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Princess G  |  First Impressions 
Rating:
5.0

Your customer service both girls was excellent in all respects

CHAUDHRY s  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

alexis s  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marion A  |  Overall Experience 
Rating:
5.0

The guy at the front desk was very nice and helpful

Debra R  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Christopher K  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Quinteilla F  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer O  |  Overall Experience 
Rating:
1.0

MY ENTIRE UNIT WAA COVWRED IN DIET DEIM CONSTRUCTION. ALL OF MY BELONGS NEED DEEP CLEANING OR HAD TO BE TOSSED.

Vanessa K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel D  |  Overall Experience 
Rating:
2.0

There were mice dropping in all of my belongings. So I am not satisfied at all I had to throw out majority of my belongings

Andrea f  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tamara J  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Deana M  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

BAXTER A  |  Overall Experience 
Rating:
5.0

Friendly service

Mitzu S  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

denise s  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Suzanne P  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

BAXTER A  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer O  |  First Impressions 
Rating:
1.0

Not friendly at all and very rude. Not suggesting to anyone.

Amit P  |  Overall Experience 
Rating:
5.0

Gentleman who checked me in was very thorough and informative. Also very friendly

RIchard M  |  First Impressions 
Rating:
5.0

Mike Daily is truly a model manager who goes above and beyond to assure customer satisfaction. U-Haul is very fortunate to have someone of this level. I’d actually suggest his consideration for employee of the year designation if your company provides such opportunities for recognition.

Jonathan M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lori S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Louise W  |  First Impressions 
Rating:
2.0

The storage facility was extremely hot. The handheld map to use to find my unite was hard to read. There were no interior number plaquet on the wall to add in findingy unit. I paid for the month but never moved in.

Barbara M  |  Overall Experience 
Rating:
1.0

My unit was infested with mice. They were all in my things, and I ended up bringing one home. I am completely disgusted and the owner says he cannot do anything because he didn’t see it but I was told by an employee that there was a unit in my row that had food and garbage in the unit and that’s where it came from. Owner refuses to do anything to compensate me for this inconvenience. I did not have insurance because who expects there to be mice infestation in a storage facility!!! I would never stairs my things here ever again !!!

ROBINK L  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Keith G  |  Overall Experience 
Rating:
4.0

There were dead mice in a few isles close to ours and upon emptying the units we had some chewed boxes and mouse poo in a corner. Need to work on preventing mice a bit better. Although knowing it’s not able to be prevented 100%. Need more mouse boxes not just around the perimeter of inside. Should be in isles also

Michelle G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maisha D  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

COREY S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tysheema L  |  Overall Experience 
Rating:
1.0

They didn't notify me about My storage being auction off.. they didn't give me time to pay it off

CATHY B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amanda H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lawrence S  |  Overall Experience 
Rating:
5.0

Thanks U-Haul it was really good doing business thanks again my storage was well kept an yes I will recommend an if ever needed will do business with U-Haul again.

Marcia P  |  Overall Experience 
Rating:
5.0

Very friendly staff.

MARSHAEARNESTINE L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tysheema L  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ardra w  |  First Impressions 
Rating:
5.0

Great 1st experience at climate controlled inside self storage. Facility is newly converted to self storage and is huge, spacious & incredibly convenient. Has the look & feel of a modern day loft conversion of a historic building. Great location with a gas station/convenience store across the street and expressway on/off ramps at the corner stop light.

Thomas P  |  Overall Experience 
Rating:
5.0

Occasionally, the loading bay garage doors would not open. We also had a terrible experience where someone let themselves in through the garage door and ignored our demands they swipe their access card at the entrance door. That made us feel very unsafe and we called the police to investigate. Otherwise the facilities were well designed and easy to use with indoor loading bay area and nearby access to our unit.

ronald r  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BARBARA j  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kokese B  |  First Impressions 
Rating:
3.0

We had a great experience with this storage facility until like the last month or two. When we discovered they were doing construction in the building and all of our stuff was cover in a thick dust layer. When moving out we noticed so many mouse droppings as well. Other than this we found the staff to be very nice and helpful.

Victoria C  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Genise L  |  First Impressions 
Rating:
5.0

Very helpful and accommodating wouldn’t have it no easier way very warm

Shaunice W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daquann S  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

IKINAMONAY L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEPHANY B  |  Overall Experience 
Rating:
5.0

Mike is an excellent manager and truly an asset to Uhaul!

sherr d  |  Overall Experience 
Rating:
5.0

Michael, the manager was very helpful and accommodating when our reservation wasn’t showing up

Pauline S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Diamond T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SEANM M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amanda H  |  First Impressions 
Rating:
5.0

I'll be back

KEITH B  |  Overall Experience 
Rating:
5.0

Beautiful converted/repurposed 1929 building

Thomas P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

darrel g  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jaimz E  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brian J  |  First Impressions 
Rating:
5.0

Good experience.

OLANIYI O  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ilyas A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lynette w  |  First Impressions 
Rating:
3.0

My stuff was covered in dirt from them doing work in the building also smelled like gas real bad no one covered the tops of the units to protect are things from being ruined Manager was very rude

EMALINM P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARY S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sherr d  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARIBEL R  |  Overall Experience 
Rating:
5.0

I have and will always trust this location. Always clean 🧼 and well lighted all though out the the facility. Thank You for keeping my things safe and sound 👍🏼

JR B  |  Overall Experience 
Rating:
5.0

Felt my belongings were safe and secure. Assistance from office was amazing.

Rebecca S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elisabeth P  |  Overall Experience 
Rating:
5.0

Everyone we dealt with was great and helpful. Thank you

Sadru K  |  Overall Experience 
Rating:
5.0

I just had bad customer service experiences with the same guy the times I spoke with him since he was rude, didn't know how to use the computer, etc. But in general, excellent service.

ALFRED F  |  Overall Experience 
Rating:
5.0

It would be unfair to look for something to be perfect.

benjamin n  |  First Impressions 
Rating:
5.0

At first I was annoyed because I changed my pick up te with the customer service lady and she put a note in that I called to update the pick up time but then she cancelled my order. It ended up being fine and working out better though because I ended up getting a bigger truck and a bigger unit for half the price that the customer service rep was gonna give me. So my experience was great the workers were amazing and pretty fast.

TIMOTHYD T  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jarris J  |  Overall Experience 
Rating:
5.0

This location in Menades was great, the staff from the front desk assistant to the Managers we're very helpful, thoughtful and courteous. You felt very greatly Respected and appreciated as a customer. Staff at the other location in Albany was disrespectful, very Rude and talked down to you. Let me explain I Rented a truck from them for my move out mistaking thinking this was your location. We needed to rent 2 trucks bc it was a whole house move out. My Son Rented the biggest truck I had ever seen. I went in person to rent mine and the Female was complaining about being tired already. I had to get the truck by 8 so I had been up since 6:30, I was already stressed and she became annoyed and impatient bc I could not find the reservation on my phone. I had made an online payment so the cost should be taken off the current cost owed. My family and I was so stressed and rushed to move we did not need this treatment from people who are supposed to be so helpful. So when they asked for a return time for Saturday we were unsure bc we worked into midnight doing so. I'm so glad and happy I didn't rent my storage space from them. When I called at 7:00 Saturday morning to asked them for more time. The Guy this time was extremely extremely rude and argumentative, yelling at me saying you know you should have been more accurate with your time bc of you another family can't move and you have to pay for a whole day. I said fine bc we're were not finished. They also charged my for a utility dolly I never received for the move out. When I move again, I will give all my business to the Menards Facility, they also were having a special, Rent a truck and Storage you get the 1st month free. We had absolutely not problems or issues with them. I commend them all for Their Customer Service.

Karen K  |  Overall Experience 
Rating:
5.0

Two employees really helped me out of a jam near closing hours. They were able to find a solution and were very kind to do so even when they didn't need to.

Nicolas G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

FRANK W  |  First Impressions 
Rating:
5.0

Staff was very pleasant to deal with very courteous and helpful. Although the manager did imply that my reasoning was out to lunch at one encounter:-) But he was only trying to be informative so take it as you may

Carol T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Abasiama J  |  Overall Experience 
Rating:
5.0

Yes I would tell a friend, in fact there are 7 of us renting u it’s at this same location!!! The 2 staff members Kevin and I’m sorry I can’t remember her name but she is Kevin’s wife , they really went above and beyond exceeding my expectations!!! I look for them every time I go in now!!

KYMBERLYA K  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Samantha P  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Myrlita M  |  Overall Experience 
Rating:
3.0

Annoying the remove access if you are late on one payment …. But my biggest annoyance is went I rented the uhaul…. I expected it to take like 4 hrs…. But they charged me double/twice because I returned it a few hours late that same day…. ( nbd IF they told me that would happen… or suggested to rent for entire day… for same price…..) but they did not. 🤷🏼‍♂️. Scam I’d say

Michael S  |  Overall Experience 
Rating:
5.0

Such a pleasure. The staff members are courteous and helpful. The facility is in line with its purpose and accomodationg to help facilitate the customer's experience.I like this. Thank you for making this experiencememorable. V Quail

Veronica Q  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

KYLEM C  |  Overall Experience 
Rating:
5.0

Mike and his crew were outstanding!!! Excellent customer service!! Gotta be the best UHaul in the capital region!!! I will be sure to let everyone know what a gem we have here. UHaul should be extremely happy with this while crew!! Bravo!! Charlie NeJaime 518-669-6926

CHARLES N  |  First Impressions 
Rating:
5.0

I was happy to dealing with U-Haul staff and facilities and I am strongly suggest to other people

Sadru K  |  First Impressions 
Rating:
5.0

Love it!🖤

Natasha C  |  First Impressions 
Rating:
5.0

Micheal was great! He was very friendly and attentive. I really appreciate his accommodation and I felt comfortable during the engagement and interaction. Thank you Micheal for making our experience quick, simple and easy.

LECEY M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carine-Tatiana M  |  Overall Experience 
Rating:
5.0

Friendly and helpful staff. Very clean storage.

unal e  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Tonya B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CARLOS L  |  Overall Experience 
Rating:
5.0

Very kind and helpful staff.

unal e  |  Overall Experience 
Rating:
5.0

Remarkably helpful! Above and beyond

Ryan C  |  First Impressions 
Rating:
5.0

Make times later please I work late so sometimes I wasn’t able to put anything in the storage after 10

Ayodeji o  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lance K  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Diamond T  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amber T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amber B  |  First Impressions 
Rating:
5.0

Extremely professional desk associate. She helped me with everything and so friendly.

ALFRED F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amy A  |  First Impressions 
Rating:
5.0

They went above and beyond the call of duty! The staff helped me coordinate with the auto transport driver since I couldn't be onsite for pickup, which was very nice to know that they had it handled.

Tim F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Torson F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ED g  |  Overall Experience 
Rating:
5.0

Very helpful and friendly professional. Would recommend this place to others

Raymond J  |  First Impressions 
Rating:
5.0

Amazing.

TYSHEONNADIAMONI G  |  First Impressions 
Rating:
5.0

Everyone is so kind and friendly. Best storage and UHAUL I’ve ever used!

jordan g  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Robert D  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Carla S  |  First Impressions 
Rating:
5.0

I had a pleasant experience and will return

Octavia L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

charles m  |  Overall Experience 
Rating:
5.0

Kevin was super professional and a pleasure to work with. He took his time and showed us around the facility and helped get us settled in on a hectic day for us.

John L  |  First Impressions 
Rating:
5.0

excellent staff and very helpful

ALFRED F  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Adia H  |  First Impressions 
Rating:
5.0

Convenient location also

Steven S  |  First Impressions 
Rating:
5.0

Outstanding Customer Service! Flor and Kevin were incredibly helpful, very thorough and so great to work with. I will be sure to recommend this facility to my friends and family!

Amber T  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES H  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

kevin g  |  Overall Experience 
Rating:
5.0

I would recommend this place, they were friendly and if you had questions they answered them.

Judy M  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Michelle R  |  Overall Experience 
Rating:
5.0

Mike and his staff were always very helpful and friendly. We highly recommend this storage facility and uhaul trucks and products. If you are moving, they will find the right tools you will need.

sherr d  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donna R  |  First Impressions 
Rating:
5.0

I Gary Jacksn Will Always. Come Back When I Need You All My Life Very Happy

Gary J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kenyanta G  |  Overall Experience 
Rating:
5.0

The two Employees at the desk was very Respectful as well as Helpful. They made me feel comfortable to leave my belongings at this site. And I like the new Facilities Upgrade.

JR B  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Mark R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

thomas f  |  Overall Experience 
Rating:
5.0

The location was terrific as well as the loading and unloading area. Mike, the GM was always on top of anything I needed and was extremely accommodating. I highly recommend this

DAVIDA S  |  Overall Experience 
Rating:
5.0

Flor Forty and Kevin were the best and helped me with everything. Even gave me tips and advice and kept me up to date with all I had to do with moving and my storage unit.

Daquan B  |  First Impressions 
Rating:
5.0

Mike the manager was amazing! The building is new and we were one of the first people to rent a unit. Huge and easy drive up to get to our unit. Will definitely use them again for our future needs!

Jennifer V  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

George R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James R  |  First Impressions 
Rating:
5.0

Very Happy

Gary J  |  First Impressions 
Rating:
5.0

Staff went above and beyond to help me. Thank you.

Ijeoma M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAVIDA S  |  First Impressions 
Rating:
5.0

The staff are very helpful and the manager's customer service was top-notch A+!

Carlise L  |  First Impressions 
Rating:
5.0

Awesome and cool new uhaul storage facility

Daniel D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hulda P  |  First Impressions 
No reviews have been submitted for this location.
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