Customer Reviews for U-Haul Moving & Storage of Anchorage

Rating:

5.0

Kevin was super nice and helpful his customer service was excellent went way far and beyond to make sure that we had everything we needed as far as last minute rental on the storage unit and the uhaul that's the type of service that I like thanks Kevin you get 5 stars3in my book

Rating:

5.0

Moved out may first not the 14th

Rating:

5.0

Kevin was friendly and easy to deal with. He made us feel welcome and comfortable. I feel confident that we will have a great business relationship. Thank you!

Rating:

5.0

This is the best storage facility I have ever used. The staff is friendly and honor their commitment to customer service.

Rating:

5.0

Hanna and her staff were extremely helpful and courteous. 10 out of 10 for this team.

Rating:

5.0

Hannah thank you so much for being patient 💗 with me during my moving here in KY and understanding.

Rating:

5.0

I like how everything is streamlined on the app. Also it's a great location.

Rating:

5.0

they were fine and follow up was done, just waiting reimbursement and see if the GM was able to get with her boss about the bad experiences I had at the other location

Rating:

5.0

They were very helpful thru an extremely difficult time. Thank you all for everything.

Rating:

5.0

I will use this location again for my family’s moving needs.

Rating:

1.0

The experience was horrible. We initially were not provide the furniture dolly that was paid for and had to return to the location. Only to still not receive our furniture blankets that were paid for. Once we arrived at our destination with the truck loaded, we realized the truck was leaking in multiple spots from the ceiling. Rain water was covering most of our belongings.

Rating:

5.0

Truck was clean and staff was friendly and efficient. Would use again.

Rating:

5.0

Thanks Hannah for being so kind and helpful. Great service.

Rating:

4.0

Location was fine. I called to make sure they had the appliance dolly I reserved and they said yes. when I showed up in the morning and it wasn’t there, it was frustrating. “We don’t guarantee equipment” is what I was told. Also, NEVER book movers through them. Find your own by doing research. They’re not reliable.

Rating:

5.0

It was a quick in and out both directions. Very smooth, painless transactioni. Thanks!

Rating:

5.0

This location is the Best! I would recommend this location to Everyone! I drove over 25 miles to go to this location! Rented from Uhaul previous evening in my town with location that had no office or human. Spent an hour trying to get truck. The code for lock wouldn't work! Had to cancel rental! Will never deal with a location without office or human again!!! So Thankful for the Wonderful Service at this location in Louisville!!!! Best Service Ever!

Rating:

5.0

Hannah and the guy with locs were great with helping me

Rating:

5.0

I've used this location 3 times previously. The parking is a little crowded, but it works. The staff members are helpful

Rating:

5.0

Clear parking lot of snow but other than that a great experience.

Rating:

5.0

Great customer service!

Rating:

3.0

The truck I had bald tires and the alignment was dangerously off.

Rating:

5.0

It was good.

Rating:

5.0

I would like too say thank you to the. staff for there wonderful communication. Big shoutout to Hannah !

Rating:

5.0

This is my favorite place around here- the people are very nice and helpful. I've worked with them three times.

Rating:

2.0

I haven’t gotten any confirmation on what I paid or anything.

Rating:

5.0

Since Hannah’s arrival I’ve received top-level customer service and support. It’s vital to have smart, engaged, compassionate leaders like Hannah when your business relies on customer loyalty, satisfaction and positive reviews, and that’s why I’m enthusiastically endorsing Uhaul on Collins. This location has high-quality personnel, products and services and provides consistent excellence for Uhaul. VERY satisfied customer, HIGHLY recommend.

Rating:

5.0

Hannah was wonderful! She was so nice!

Rating:

5.0

My first location was not available at my pick up time. This location was able to quickly accommodate me. Thanks!

Rating:

5.0

The lady I dealt with Hannah was the best person to work with. Her customer service skills are beyond great!

Rating:

4.0

I wish the attendant had reminded me it needed to be filled with gas. I forgot and ended up paying the penalty gasoline rate. My fault, yes. But he could have reminded me.

Rating:

5.0

warm welcome, quick & easy process

Rating:

5.0

This facility has a great staff. They are very helpful and friendly.

Rating:

5.0

The Collins Ln store manager was great. I had a bad experience overall with U-Haul. I was supposed to rent a truck at the Lyndon KY store reserved for 7am pickup. The store manager there never arrived to open the store; I waited 30 minutes before calling the 800 number. The phone reps were great and found the Collins Ln store that had the equipment I needed, but by then I was over an hour behind schedule because of the Lyndon store manager.

Rating:

4.0

I thought the truck was only $29 a day, but considering it was for my mother, I was happy to pay the price

Rating:

5.0

Good services

Rating:

5.0

The service was excellent.

Rating:

1.0

I never went to this location it never should have been this location it was supposed to be dropped in Pikeville, KY 4 hours away which is where we dropped it. U-Haul has been a joke.

Rating:

5.0

Excellent customer service, well beyond my expectations! Very professional and sincere! Great job!

Rating:

4.0

Took us a little while to find the unit on the inside but so grateful there were carts to help move the things inside.

Rating:

4.0

Less wait time to check in

Rating:

3.0

I was told there wasn’t a truck available for me at this location day of my rental and that I would need to drive 30 minutes away to pick one up. I call back to the same location 10 minutes later and am told that there is a truck. I go to pick up the truck and the one they want to give me has “too many codes” to hand off to me, so they go in the back and get another one. My big problem was that it was obvious they had several trucks to give to me but initially tried to send me to a different state to pick one up. My belief is that it was because I was dropping the truck off 2 hours away and not bringing it back to this location. The initial guy I talked with said that right now is a busy time for them in town. I would imagine if I left him down a truck it would impact his bottom line. At the end of the day it worked out and I got what I needed from the location I wanted… was just frustrating at first when I thought I was going to have to coordinate that day to drive 30-45 minutes to get the UHaul and have someone to drive my vehicle back home.

Rating:

5.0

Thanks for the excellent service!

Rating:

2.0

Truck didn’t accelerate well. ask to put the gas back at half it wasn’t at the half mark when received.

Rating:

2.0

The staff members were very informative and knowledgeable also they were very friendly and professional Even when I thought that would be a problem it was resolved ASAP thanks to management You guys are the best it's been an awesome 2 years with you great job keep up the good work, until we meet again.

Rating:

5.0

Wonderful staff, easy pickup and plenty of good advice! Will be renting from you all again.

Rating:

5.0

Amazing and outstanding service. The general manager and Jessica were very helpful. They made a less than ideal circumstance with Uhaul's corporate system much better. These two make this location going out of your way for

Rating:

5.0

Everyone was nice and very helpful. Thank you so much!

Rating:

3.0

Truck was clean overall and didn't have any mechanical issues, though there were stains on the roof from water damage. I had requested a furniture dolly and furniture pads and none of these were available in the location, it was a bit frustrating because when I was moved to this location (due to my other location not being available) I was not made aware of this so it was a bit harder to move everything.

Rating:

5.0

Staff is professional, helpful, pleasant, and prompt. Equipment functioned very well. Pricing is great!

Rating:

5.0

Thanks

Rating:

5.0

Jessica went above and beyond to help me. Office hours had ended and she texted / called several times to wrap up my rental. I couldn't be more pleased.

Rating:

5.0

The person that helped us at this location was super helpful and so nice!!!

Rating:

5.0

I almost wrecked and died due to vehicles maintenance

Rating:

4.0

Longer hours for storage access would he nice. Jessica was great!!

Rating:

4.0

Reserved truck, pads and furniture dollie online - when arrived, informed no pads or dollie available.

Rating:

5.0

The woman that assisted us was very quick and very polite

Rating:

5.0

Didn’t catch her name but the woman working the customer desk was very friendly, provided lots of information, and was very organized. Made the process go efficiently and effectively.

Rating:

5.0

Throughout my 36 year military career, I've solely used UHAUL the entire time and Jesus (the general manager) provided the BEST UHAUL experience. All other locations should emulate the courteous, professional service that Jesus continuously provides.

Rating:

5.0

Jesus was super helpful and very professional and a great guy!!

Rating:

5.0

Best Job guys keep it up 🙌🏽💯

Rating:

5.0

Everything great, no problems!

Rating:

5.0

Great location and staff. Jesus was really good to work with.

Rating:

4.0

Service was great. Steering was a little loose; otherwise, the truck ran good.

Rating:

1.0

Attendant/clerk late to location and had to wait on him to arrive during scheduled store open hours. Other folks in line waiting also by the time he arrived. Attendant expressed frustration with so many people (about 4) there at the same time which was mostly due to HIM BEING LATE! INCREDIBLE!. Truck was actually fine and worked perfectly. Tried to return vehicle during scheduled work hours but no one was there again and lights were out. On line return process doesn't work at all(no store barcode anywhere to be found outside at location) which is needed per instructions. Complete exercise in frustration!!!!!!! Next time he won't have to worry about having too many paying customers because I'll be at Hertz or Lowe's to rent my next truck.

Rating:

3.0

The only reason I can’t give above average is because rats or mice were in our storage unit from a neighboring unit. They tore up some of our items. Other than that, it went pretty well.

Rating:

5.0

Uhaul storage is really nice, the staff is top notch and they really care about you as the customer and your belongings! I will and have recommended them to everyone that I know who needs a storage facility

Rating:

4.0

The location is very convenient, the interior of the store was clean and well maintained. The person working was very helpful and took care of us quickly. The truck itself needs some attention, the inside could have used a wipe down, but more importantly the check engine light was on, a notice to inflate a tire was on, and when I would break the truck would pull to the left. Thankfully we just needed it to move a bed, so it wasn’t a large project or lots of miles, but it felt a little treacherous when operating. Eventually I got used to turning the steering wheel to the right when I would break to keep the truck steady, but as mentioned it could use some attention before future renters.

Rating:

2.0

The business hours began at 7am and the owner didn't arrive until 7:15. The truck had a problem with the hydroboost system which negativity affected the power steering and brakes. The brake warning light came on several times. The truck also had a misfire which caused it to burn substantially more fuel and have drivabilty issues.

Rating:

5.0

Michael (I think that was his name( was absolutely amazing. So accommodating & helpful

Rating:

5.0

The young man working was so helpful and friendly.

Rating:

5.0

I was very happy with my place but I had to move further away from the zipcode

Rating:

5.0

We had a unit here for several years and always felt our belongings were safe. It was great to not have to worry! I work odd hours and loved that whenever I needed I was able to get to my unit. I also loved the provided carts to help move stuff from car to unit and back again!

Rating:

5.0

Everything was amazing, customer service was great and trucks were clean...

Rating:

5.0

Easy process and staff very friendly and helpful; thank U-Haul

Rating:

3.0

I keep getting these phone calls and messages on this unit this unit was not my unit it was my daughter's. When she moved I rented the truck which the unit went under my name I've called several times to have my name removed and it never has been

Rating:

3.0

I turned in my rental to the employee at 315pm EST same day, i was told i would be emailed my receipt. I still have not received one and it’s been 12+ hours since return

Rating:

4.0

Overall a great experience! Everything was superb! The owner is kind and helpful and assisted with all my inquiries in a timely manner and handled things professionally! The only thing preventing this review from being five stars is a lack of utility such as a dolly to put boxes/furniture on that could be used to move items with less physical burden across the facility. Being on the second floor for storage is a pain, but not having a device to help move the more awkward and bulkier items made it more of a hassle.

Rating:

3.0

Really bad experience with U-Haul yesterday. I booked in one location and changed pick up location without intimating to customers or no notification. Because of location change I paid extra $10 to $15 The truck is very old and brakes are too hard, no back camera, steering is hard.

Rating:

5.0

Jesus and his team were a pleasure to deal with. We will be moving again and will definitely use Jesus location again.

Rating:

5.0

Jesus was great! Appreciate the help and for being generous with your time as I was going through this move. Will definitely refer folks your direction. J. Cole

Rating:

4.0

Great and friendly staff. I wish the access hours were longer, but great facility.

Rating:

3.0

Maintenance on trucks,clean them!I was also charged for extra insurance, nobody asked me if I wanted it,which i did not!

Rating:

5.0

The worker at the location was amazing! The 2 representatives on the phone were terrible and continued transferring me repeatedly

Rating:

5.0

The General Manager at this location is Awesome!! He really goes above and beyond to help the customers! The rest of the staff do a great job as well!

Rating:

5.0

Very helpful

Rating:

5.0

Jesus was amazing, super helpful!

Rating:

5.0

This is the first facility that had clean stairwells. The loading dock was very helpful. Thank you for a smooth process and all of the help I received with returning my trailer and truck.

Rating:

4.0

Several bees by the entrance I would normally use.

Rating:

5.0

We maintained 3 storage units after our move to KY from AZ, until we were finally able to move out after completion of our new home. Our experience with U-Haul storage was superb; never a moment’s worry or trouble about our belongings— everything was safe, secure and clean. Thank you!

Rating:

5.0

Everything good my U-Haul is good

Rating:

5.0

All around amazing

Rating:

4.0

There's not enough storage businesses like U-haul around. Especially at the 3413 Collins Ln. Location in Louisville KY. They are truly the best! They understand life happens and work with you!

Rating:

5.0

I’ve received good customer service from U-Hauls across the country but Jesus has far exceeded all others. His customer service and assistance is worthy of emulation across the entire company. I will definitely recommend others to do business with Jesus. Thank you for such a great experience.

Rating:

5.0

I got exactly what I needed, when I needed it, at low cost. Thank you!

Rating:

5.0

Very nice and courteous young man helped me. Refreshing to find good help!

Rating:

5.0

The drive-up storage space was so convenient! It made it easy to unload and organize the items we were storing there.

Rating:

5.0

The young man at the service desk was very efficient and effective. The move in process was very user friendly. The grounds are well kept and the unit is nice and clean.

Rating:

5.0

The office staff is always helpful. I had an erroneous email sent with an overcharge. Jesus Esquilano helped me right away and it was corrected. Thank you UHaul

Rating:

5.0

We had two storage units and one of them was accidentally closed. Please restore unit 555 under my account, Vickie Harwood, so that I can make this month’s payment, due tomorrow, 8/30/23. Thank you!!!!!!!

Rating:

5.0

Every time I’ve rented a truck or storage from the Anchorage, Kentucky location, the staff has been friendly, helpful and accommodating.

Rating:

5.0

Super helpful staff, clean and well lit facility, very reasonably priced. If I need another storage unit, these are the guys I’ll rent from.

Rating:

5.0

The young guy at desk was carrying informative and helpful.

Rating:

5.0

I just like 👍 it there

Rating:

4.0

Michael was excellent yesterday and helping me. I have been told on three occasions by the manager there was no units available in the size I was seeking. He took time to check their system and said they did have some and they’ve been available for a while:(((. I just wish the manager would have taken this time. Michael was courteous, helpful and super friendly in solving the problem.

Rating:

5.0

I will never rent from another company except from U-Haul at collins lane, Louisville ky.

Rating:

5.0

The clerk was very patient and helpful. Very personable and easy-going.

Rating:

4.0

The unit could of been cleaner. There was a lot of dirt on the floor.

Rating:

5.0

The man Knows how to run a storage facility! Nice, professional and understands people..!

Rating:

5.0

Good group of people at the 3413 Collins location, the service was great.

Rating:

1.0

Warning, we fully expect that U-Haul will take this review down and no one will ever see it. We had our RV stored at this facility long before U-Haul bought out the private owner. Things have steadily gone downhill under U-Haul’s ownership. Last year, one of their employees ran into and damaged our motorhome. They DID contact us and the damage was repaired at their expense. However, recently someone broke into their “secure” facility and did over $1000 of damage trying to break into our rig. U-Haul washed their hands of it and stonewalled our attempts to have them repair the damage. We paid to be in a secure facility. If that security is breached, how is that our fault? Under these conditions, we would have been just as well off parking in an open field. We will NEVER deal with this facility again. We cannot recommend it to anyone. We gave them 1 star only because of the years we spent under the private ownership. U-Haul deserves no more than a ZERO.

Rating:

2.0

Staff was rude. Hallway of building my unit was in was never swept. Last month i paid full amount of rent and only needed 11 days. Did NOT get rest of month of rent returned. Horrible customer service.

Rating:

5.0

My brother had passed away and my mind was exausted..UHaul..made it easy as 123!

Rating:

5.0

I would recommend any of my family and friends to this location!

Rating:

5.0

Michael offered excellent customer service and went above and beyond helpfulness, courtesy and service.

Rating:

5.0

Jesus was very helpful throughout my moving process. He thought about me, the customer, when I dealt with the moving process. Excellent hire for U-Haul.

Rating:

5.0

The climate controlled unit was awesome. Very good experience. Dealt with a lot of different staff over the 15 month lease, but all were helpful and polite. The latest employee Jesus was just as helpful and polite in assisting in my exit.

Rating:

5.0

Very helpful staff

Rating:

5.0

Very helpful and I appreciate the courtesy very professional

Rating:

5.0

Convenient hours, accessibility of moving tools, quick and easy renting/reserving process. Free month of storage for first month!

Rating:

4.0

The general manager went above to correct some situations that never should have happened he was a great help.

Rating:

4.0

We have been storing our motorhome here for many years - even before U-Haul bought out the previous owners. We relocated from our original site to another which was more convenient for our needs which became a check-out/check-in situation for their bookkeeping. The staff member, Jesus, that worked this out for us was super helpful and friendly. We’ve still got some bugs to work out but we’re sure that our needs will be satisfied. Our only negative comment relates to several old cars that have been there for many years that aren’t well maintained and some renters that leave old furniture and other debris around their sites.

Rating:

4.0

The staff has been helpful. There are several old cars that have been there for a long time that aren’t well cared for. We travel a lot and our motorhome is away for a couple of months at a time. The people behind our site have many pieces of old furniture and other debris which overflowed into our site while we were away. At one time, there was an obvious hole torn in the perimeter fence which would allow entry to outsiders. With all of that said, we checked out of the site we’ve had for nearly 8 years to move into another site which was more convenient for our storage needs.

Rating:

5.0

Jesus was very helpful and easy to work with.

Rating:

2.0

The representative told me I didn’t have a reservation for a storage unit. When I showed him that I did using the app, he asked if it was for the storage facility where we were even through it clearly said the correct name. He again insisted his computer didn’t show that I had a unit. I asked if they had a unit 422 which was what my app had listed. He said they did and I asked him to check if I was listed as the renter. He said I was but didn’t explain how I could get into the unit. He said the unit wouldn’t be locked but when we got back with the truck to unload it was locked. They had to change the unit I had, and I had to get a bigger one since no other 10X10 unit was available outside. It was really ridiculous.

Rating:

5.0

The manager Jesus is amazing. He really works with people to help meet their needs… I highly recommend

Rating:

1.0

The man made it seem like he never knew I was coming didn’t have any reservations or anything and he tried to upsell And trick me I honestly didn’t care I was ready for the day to be over my overall U-Haul experience with the storage in the trucks was absolutely horrible

Rating:

5.0

Excellent service, thanks

Rating:

5.0

Gentleman who assisted us was very friendly and accommodating to our needs.

Rating:

5.0

I would recommend paving the boat and rv lot. Lot is muddy and dirty.

Rating:

5.0

I used the facility at 3413 Collins Ln for over 2 years. I have had a large unit inside with climate control. It is always clean and well maintained, staff I had contact with have always been nice and helpful. I do not have anything negative to report regarding this facility or the staff, my experience has been a good one and I would use their service again if needed.

Rating:

1.0

I could never get a hold of anyone in office or get online bill pay to work so i ended up with alot of late fees

Rating:

5.0

Candace the GM us awesome and super helpful! If we ever need another storage space this is where we're coming! D.Slone

Rating:

5.0

Uhaul representatives were always friendly, professional and helpful.

Rating:

3.0

Disatified about being charged late fee for a unit never rented on the 2 nd of February & expect to b reimbursed. Extremely dissatisfied 👎

Rating:

5.0

Great experience the rep was so so good

Rating:

5.0

Andrea was incredibly helpful, very polite, professional and her customer service was amazing.

Rating:

5.0

I really liked Gary, and the new manager seemed very professional and capable!

Rating:

3.0

my unit was being charged 2 months after being cleared out. i let the office know the day i cleared it. to no avail i was charged and i let them know again the following month and i was still charged the following month after.! but the last person i spoke w was very helpful and hopefully i dont get charged again.

Rating:

5.0

Gary was super easy to deal with, and very helpful. He was having system problems but remained calm throughout.

Rating:

3.0

Need 24 hour access.

Rating:

5.0

Because of the worker I gave U-Haul another chance my bad experience had me furious and he was the savior . The last time I worked with the Asian guy it was horrible , he was rude and judge mental . Thank god he wasn’t there. That in itself made my day .

Rating:

1.0

Didn’t really want to help me. Month free with truck trailer. You rent a 26’ and a 12’ trailer. 4 bedroom house. They offer you a 10x10 Say What. When you het there nothing available. Switch and bait. Took what I could and moved after 30 days to Public Storage. Excellent service and staff.

Rating:

2.0

On August 8-30-21, I & asked Summer when I had to be out to avoid another months rent. She said 9-1-21. On 8-31-21, I called Summer about UHaul truck prices & decided I needed a 10 ft truck at .69 cents/mile. On 9-1-21, I called & asked Summer if I needed to pay over the phone to hold the truck & she said no it would be there. Later on arrival, she said the 10 Ft. truck was gone & only had 17 ft truck available, which was twice the amount I was expecting. So then she redid it & said I could use the 15 ft truck if I could have it back by 9 am on 9-2-21, & I said ok. Later I looked at the receipt which said to return it by 10 pm the same night, So that made my friends have to rush to get things done as we were expecting to return it at 9 am on 9-2-21. Therefore, I feel like I should be given an additional $10 credit for truck. Also. on the storage unit rental, she was trying to charge me another month for September, but I reminded her that she had told me on 8-30-21 that I had until 9-1-21, so she did correct that. That was the whole purpose of renting a uhaul truck to move out & NOT have to pay another months storage rent. So I told her if I was getting charged for September then to cancel the truck rental, so she said she would correct it. Summer was very nice but commented it must be her pregnant brain messing up everything. So I just wanted to make sure U-Haul management knows the situation that occurred. It also took a lot of time to check the truck in & out.

Rating:

5.0

Summer was very helpful! Give her a raise!

Rating:

2.0

The cargo lift didn't work. The gate code I was given didn't work either.

Rating:

1.0

Horrible company. After UHaul took over from the previous company, Aladin Self Storage I received notice my auto payment was disconnected. I contacted UHaul to reset my auto payment. I called,emailed, texted and messaged UHauls customer service. After two months I finally made contact, they told me I didn't have a storage unit. I assured them I did, after more than an hour they said they had my auto payment set back up. The following month nothing came out of my account. Again I started attempting to contact them. After another two months attempting contact, I finally was able to speak with them regarding the invoice I had received that was SEVERAL hundred more than it should have been. The again told me I didn't have a storage unit nor an account with UHaul. After that I DROVE 16 hours from south Florida to Louisville KY. I went to clean out the unit. They allowed me ONE day access to the unit for one months payment which I authorized. I cleaned out as much as I could in the one day and left. After I left I saw they had charged my account for the one month AND 3 additional months that were not accurate. By the time I noticed I was already back in Florida so I asked a family member to clean out the rest and sell it. Unfortunately, UHaul decided to deny my family access even with my approval, code and phone giving authorization UNLESS my family member paid additional money (although my account was completely paid current and they couldn't explain the extra charges). Horrible experience, horrible customer service, they WILL charge your account without authorization and the WILL keep your stuff for auction after they've finished with your account. Do NOT use this company.

Rating:

1.0

Overall poor experience. I rented a 26’ truck and 6-12 trailer. Over 1000 mile move. Tje truck rental was outstanding. The storage was a joke. The hook is a free storage unit for both That’s a joke. Called they reserved one for me. A 10/15 outside pull up. One unit. Kinda small don’t u think? When I got there after a 30 hour trip the manager informed me nothing available! Say what. After several hours back and forth with the manager and corporate ( corporate women c.s. ) horrible rude nasty women finally agreed on giving me something. That they didn’t have ????? Two units 10/12 s. The manager was a funny man. Not to sure about this guy but in the long run Made me laugh. He really understood the bs of it all. Lol. Poor deal.

Rating:

4.0

Excellent experience until it was time for checkout. I emptied my unit and submitted my online move-out request a few days before the end of my rental period. About a week later, I received an email from the facility about my payment being overdue so I responded with a copy of the confirmation of my online move-out request but never received a response. About 10 days later, I received a more aggressive email about being past due on payment. I contacted the facility by phone and spoke with Summer, who was extremely helpful and ensured my checkout request was promptly processed.

Rating:

5.0

The only issue was that I was continued to be billed after I checked out of the unit.

Rating:

5.0

THANK YOU DYMOND for ALL your Help.She helped me when I was nearing the end of my rented storage unit . 5 Stars to Her!!!!!

Rating:

5.0

Really thankful for flexibility and friendliness!

Rating:

5.0

Debbie went above and beyond helping us acquire a storage unit that best met our needs. This is not the closest U-Haul location to our home but we do business here because the staff is always friendly, helpful, and efficient.

Rating:

5.0

I cannot overstate how professional and friendly every staff member was that I ever interacted with. You have a great facility - and people!

Rating:

5.0

David was a lifesaver for me. I had trouble getting the truck I reserved and he saved the day!!! I appreciate him so much! He was very helpful getting the storage set up as well!

Rating:

5.0

Give the guys there a raise! They went above and beyond my expectations. This has been a stressful time for me and my family the team you have at this facility were amazing and help ease at least the storage of our belongings. Thank you all so much.

Rating:

5.0

Advance email provided all needed information and was great.

Rating:

5.0

Janeau was extremely helpful in securing a storage unit and the entire experience.

Rating:

3.0

There was no one onsite to assist. I couldn't find any maps letting me know where my unit was. I had to search several buildings in order to find my unit. It took me over 30 minutes to find my unit.

Rating:

5.0

Cory was amazing.

Rating:

5.0

Everyone was always professional kind.

Rating:

5.0

Galye is so nice and informative! Great customer service

Rating:

4.0

This unit was exactly what I needed between apartments. I’ll recommend it to anyone I know who needs storage in the area.

Rating:

5.0

Great staff, super super friendly.

Rating:

3.0

Can’t contact a rep. Phone is on a loop.

Rating:

5.0

Great service! Manager (Gayla?) was so incredibly helpful and accommodating to my needs. I took advantage of offer for a free 1st month with truck rental for storage unit as suggested by manager. Will definitely use this location again. Thank you!

Rating:

5.0

Gayle was very helpful with our move from 1 unit to another.

Rating:

5.0

All the experience was excellent and the staff was really helpful and friendly. We recommend it 100%

Rating:

4.0

Debra was great! She was very helpful in getting us the unit we needed.

Rating:

1.0

I will never recommend your company and I will be filling complaints with the BBB and on every public forum I can find

Rating:

5.0

The lady that attended me in the office was super nice and helpful. She was awesome and helped me with all my needs. Very happy of the whole experience and specially because of this lady.

Rating:

5.0

Gayla was extremely helpful, patient and full of positive energy. You all have done good for yourself with that hire. So far, everything has been great. Both with the Truck and the Storage. Thanks, Michael Conn

Rating:

5.0

Gayle was such a pleasure to work with . I just moved here from Florida and not familiar with the process of a storage unit . She explained everything perfectly and made sure we got a unit that would fit my needs. Definitely come here !

Rating:

5.0

Thought this was gonna be a nightmare as everything was with my move. I leased a truck and parked it in my sons driveway for 13 days. The unit was easy to get to the directions were good and it was a good experience. I was very impressed with your company

Rating:

5.0

Would highly recommend this storage facility. Great location, friendly staff, well kept and clean.

Rating:

3.0

I didn’t just move in I was already renting a storage unit there

Rating:

5.0

Professional