Customer Reviews for U-Haul Moving & Storage of Apache Station

Rating:

5.0

Not much, It was a very good experience. All the people we encountered in 4 different Uhaul locations were excellent and helpful.

Rating:

3.0

Hello there, I'm Ruiqi Wang and my U-Haul rental Contract number is 77855529. The truck is BE 1001 G and the license plate is AM92487. I picked up my uhaul truck near 9:30 yesterday morning, and I asked about the gas refill with the staff McKay T, and he also told me to return the truck back with the full tank of gas. However, after I just left I suddenly noticed the gas was not full!!!! It's already lost nearly 1/8 portion! It's never happened before so I did not check the gas tank immediately while I rented this vehicle and I just drove a total of 0.9 mile! Since the two apartement we moved it's in the same street, it's just a 5 minutes walk! However, it cost me $25 to refill the full tank of gas to avoid the penalty! I NEED A REFUND OF MY GAS MONEY! This is ridiculous. I don't believe 0.9 mile will cost 25 bucks of Gas which is $3.2 per gallon. At least I think I should be refunded at least 25 dollars of Gas! PLEASE ISSUE ME A REFUND TO MY CREDIT CARD AND TRAIN YOUR EMPLOYEE BETTER! Best Regards, Ruiqi Wang

Rating:

4.0

It was not the closest location .. it’s all good .. the trailer was as solid as a tank !!

Rating:

5.0

Seriously the best customer service we've ever had at U-Haul. From the pick-up to the return. Everyone was super friendly and helpful. The Apache U-Haul staff were amazing!

Rating:

5.0

They really work for their customers.

Rating:

4.0

Location was fine and woman working was helpful. The rest of these comments and in no way directed at her. However the whole rental experience was very disappointing. Long story short - I was call the day before I was to pick up my trailer and told I would have to drive 3 hrs out of PHX to secure it and then drive 3 Hrs back to PHX to load up. Note this reservation was made a month in advance. If there were other options for one way trailer rentals I would be using them from now on.

Rating:

5.0

Returned after hours same day I rented the unit. Easy pick up and drop off.

Rating:

5.0

Very enjoy moving 👍

Rating:

5.0

The guy that checked the vehicle in was amazing and very helpful!

Rating:

4.0

The trailer I rented had the turn signals reversed. Other driver let me know on the highway.

Rating:

5.0

While not the pickup location I wanted, the service was excellent.

Rating:

5.0

The manager / helper that helped us was amazing - very professional and helpful - very accommodating. He had a few customers in the store at once while helping me and engaged them and managed them well while helping me. Very friendly - I highly recommend this location.

Rating:

5.0

I can not say enough good things about this uhaul agent. David the general manager is top of the line, and Andrew every time I rent from them he is always helpful thanks guys

Rating:

5.0

Nothing Jake was great

Rating:

5.0

Awesome team. The manager is the best! Highly recommend. Thank you.

Rating:

5.0

The Staff was excellent

Rating:

5.0

Excellent customer service guy

Rating:

5.0

Everything went as expected no problems

Rating:

5.0

We recently rented a 6x12 cargo trailer from U-Haul for a short day move and couldn’t be more satisfied with the experience. The representatives at the location provided outstanding customer service—friendly, helpful, and attentive to our needs from start to finish. The trailer was clean, well-maintained, and perfect for what we needed. We really appreciated how smoothly everything went. Highly recommend!

Rating:

5.0

It was my first time, and I loved the ease of the process. Excellent service was provided at every step. I love that you guys answered the phone every single time I needed.

Rating:

3.0

No one to meet me when I dropped off truck. Went inside and said I was dropping off truck and was told ok I am good to go. Non check in process or even truck check to see if I had returned all covers, fuel or mileage

Rating:

3.0

a personality would have been a nice bare minimum for the clerk/manager, but the truck and rental were fine.

Rating:

3.0

Make sure all equipment is up to date

Rating:

4.0

Staff was pleasant, and helpful. Process was easy and efficient. Keep up the good work!

Rating:

5.0

The truck was great for the move and employee that worked with us was great helpful.

Rating:

2.0

When i dropped the truck off, the lady in the return area said she would check the vehicle in and email me a receipt, i never received the receipt emailed or otherwise

Rating:

3.0

I dont expect the representatives to be energetic, but not monotone either. In/out service. Not above and beyond quality but answered all my questions.

Rating:

5.0

I used this location multiple times to move in Mesa, the staff is excellent and extremely helpful. I’m very grateful for all the help received.

Rating:

1.0

Guys sent me to jail saying the truck was stolen because I was in the hospital with my 2 yr old son for having a seizure

Rating:

5.0

Arrived a week early! 10/10 service from start to finish. Amazing customer service and both moving companies that helped out were great. Perfect experience.

Rating:

4.0

Quick return and simple.

Rating:

1.0

Roaches in the first van that was given to me. Barely got a “sorry”, Van was never taken out of service

Rating:

5.0

The young man that helped me was excellent. I use a wheelchair and need more assistance than the average person.

Rating:

5.0

I have no complaints. It’s just fine the way it is. The young man that helped me was a kind person.

Rating:

5.0

Kinda had trouble with The reserving receipt the next day trying to pick the transport up had difficulty because the information was different. needs to be the same so we can have a smooth transaction

Rating:

5.0

U-Haul has been and continues to be one of the best customer service companies I have used. Thank you for making my experience with moving less stressful!

Rating:

5.0

Muy bueno

Rating:

5.0

Andrew he's a customer service representative who help me rent a 20-foot U-HAUL. He made it very clear what makes U-haul click. Whathe responsibility is for us. Whathe responsibility is for U-Haul. Every step of the way I communicated with them regarding extensions and updating my profile. I spoke with Andrew most of the time. Made it clear how extensions work and what my responsibility was. I truly appreciate his professionalism his ability to speak to the customer with complete respect. I felt valued as a customer thank you

Rating:

5.0

I enjoyed the customer service very excellent

Rating:

5.0

Great service

Rating:

2.0

I stood in the lobby, waiting for an employee for about 4 to 5 minutes along with another customer. Then I got frustrated and went outside and decided to try to use the app to check in. That process too was lengthy. It’s unbelievable that you have to wait in real time while a U-Haul employee and some office somewhere reviews your documents. It’s less efficient than actually going to the counter is typically. Once that process was complete and I was told I could go pick up the keys. I went back inside. I need to wait again alongside a different customer than the first time for an employee to show up. No one ever came to the counter. The other customer left frustrated, and I proceeded to walk around the entire building, looking for an employee. I finally found one who was able to give me the key to the truck I rented. This wasn’t typical for any other rental I’ve ever done with U-Haul ever. I’ve probably rented with U-Haul 10 times over the last 20 years.

Rating:

5.0

Jose was a super helpful employee! Appreciate his time in making sure we had everything we needed for a smooth moving process. Thank you Jose!

Rating:

5.0

Excellent and friendly customer service as always. Thank you

Rating:

3.0

It was alright and the guy who helped us was fine. It was mainly the tech process. After I scheduled the apptmt at another location, I only received a text that made me download an app, sign in, etc and it still couldn't find my order #. I should have received an re-confirm & text with all info including address, date, time, etc. I felt very unprepared with uhaul and ended up going to the wrong location. It took a full hour out of my moving time that day while my moving crew just sat and waited. Plus had to buy an adapter I'd only use once.

Rating:

5.0

The manager was very nice at the pick up location

Rating:

5.0

Everything was easy peasy. Polite and knowledgeable staff.

Rating:

1.0

Waited over 25 mins for help at counter

Rating:

5.0

good service

Rating:

1.0

Truck had a dead battery after being parked for several hours. The lights not left on. Nothing I did caused it. Roadside assistance came to my location in a parking lot in Chandler, and after testing the battery system, changed the battery. I drove the truck back to my hotel and parked it for the night. The following day, as I was preparing to drive to my storage unit to have movers unload the truck, the new battery was dead. Roadside assistance determined that the truck needed to be towed. I had to have the truck towed to my storage and offloaded for the movers to unload my belongings, and move into storage. The tow company loaded the truck on the flatbed again, and towed the truck away. We were 2 hours late getting to the storage, which cost me an extra hour for the movers. I rented a lemon. I should be compensated for the truck rental because it really screwed up my moving schedule.

Rating:

4.0

The guy who I dropped the U-Haul off was wonderful very helpful and he said he wasn't charging anything extra since we had to go three places before we got to him

Rating:

5.0

The two gentlemen at the location Arizona where I dropped it off at we're very nice quick to come out view everything take care of me quickly

Rating:

5.0

Andrew was really helpful. Also, the manager Marcus was great too. Great customer service and very helpful. I'd recommend this Uhaul store.

Rating:

5.0

Staff was very helpful

Rating:

5.0

The manager was extremely helpful with my ubox.

Rating:

5.0

A great and easy experience that helped make my move go as smoothly as possible

Rating:

1.0

Even after 'moving out' they stole money from my bank every month so I had to spend hours on the phone each month to get them to return my money. MAKE SURE THEY CANCEL CC AUTO PAY WHEN YOU MOVE OUT.