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Paoze T | Online Move InCustomer Reviews for U-Haul Moving & Storage of Appleton
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They were so helpful when we arrived Saturday. Very nice to deal with, keep up the great work.
Doreen B | First ImpressionsFeeling sad to leave it was such a good experience. The staff was very kind and the facility was always clean and secure. We left because we downsized and didn’t have anything left to keep in storage.
Jonathan R | Overall ExperienceI’m just really irritated because apparently the staff isn’t all on the same page. When I went I. To let them know that I would be moving my stuff out & let them know the date, I was told once I was finished moving out, I let them know & they would refund me the remainder of what I had already paid for the month. I did exactly what the guy told me. A few days later I finished moving everything out & then went to the office & let them know & they said they would send the final receipt to my email & when I asked about the refund of what I paid I was told “We don’t prorate. We didn’t prorate when you moved into the unit & we don’t prorate when you move out of it.” I let them know that’s not what I was told when I was there the other day. The guy & girl just looked at me. No response, nothing. Just stared at me like I was an idiot. They were just rude. I won’t be referring anyone to that location & if I ever need storage again…. It won’t be there.
Tracy P | Overall ExperienceReceived excellent in person Service from this location. Thank you!
KENNETH HExcellent place to have a storage unit. Secure, friendly, at a fair price. It’s not cheap but I value the quality of the experience and safety. So it’s well worth the price paid.
Jonathan R | Overall ExperienceKen was very nice and helpful!
Hannah M | First ImpressionsWonderful experience. Manager and staff very helpful throughout the whole process.
WAYNE TBecause of the flat tire this location called me to provide some extra free miles and the option to return the truck a day later if needed. This was a very nice gesture during a time when I was feeling rushed.
Brian BNothing. Everything went very smooth!
SCOTT BPrompt service and great equipment. Having the option to drop off the equipment after hours was a huge help.
JASON RA great team working there. Very friendly and knowledgeable.
MARK IEverything was great. All employees were very helpful. Great place for your storage or rental needs.
Christy W | Overall ExperienceThe staff came immediately out to help. They were very friendly and make the return process easy.
Jonathan RKen was awesome!
JON WKen in Kimberly, WI did a great job assisting me with my rental. He was very friendly and professional.
DAVID BExcellent service
JACK AVery helpful and friendly staff. Complete opposite experience than we had picking up the truck.
Jonathan RAssociated brianna was very polite and helpful
JAY BYour people at the Marcella location are really the absolute best, really good people, I really didn't want to leave but I didn't need my storage unit anymore.
ALPHONSO C | Overall Experiencewere cery helful, and the equipment worked great!
JADEN KManager was helpful and efficient.
Christopher MKen the General Manager is 5 star as a person & 5 star in all business aspects for Uhaul He will assist you anyway possible with you're moving and storage need. But the downfall, It is cool that Uhaul let's people run business outta storage lockers, but my thoughts it wouldn't be a retail business bringing random people on a gated secured area to sell motorcycles, which can lead to these random people hoping the fence later in the night to break into storage lockers (which it has happened to the people selling the motorcycles) Uhail
DAVID M | Overall ExperienceGreat job
REGINALD HBoth people I interacted with were extremely helpful. Thank you so much.
JENNIFER GThe lady at the desk was great to work with
ADAM SThe drop-off was very pleasant and saw to our concerns listed in the pickup section.
ROBERT CI got locked out of all my units i have purchased b4 my time was out to clean them and now i may b screwed on buying units from u guys i have all the proof and papers showing i was supposed to have access to my units I PAID FOR THEM AND PAID MY HELP but was locked out 26 hours early
Brandon K | Overall ExperienceJennifer was amazing, helped me with rental return and storage unit rental. Extremely knowledgeable and handled matters quickly. A great experience for me. Thank you
JOHN SExtremely friendly and accommodating: Ken and Brianna
CLAUDIA H | First ImpressionsI have used this location several times and Ken always takes good care of me. I will continue to use his location for my moving and transportation needs.
JACOB BKen was friendly and helpful, made the process very easy!
Jacob W | First ImpressionsVery helpful staff, it was easy to rent the U-haul.
SHAWN MStill waiting for my Email receipt. Trailer was not clean.
JAY TEmployees were very friendly and helpful!!!
LEE FVery friendly and personable :)
ERIN QFriendly, efficient service!
Penny WBrianna was very helpful
JUSTIN F🫡
SAYED HGreat customer service, during pick up and drop off.
Brian HFast, easy to rent and staff was friendly and helpful.
TRACY RDropping off the UHaul was a very frustrating experience. The original drop off location spot was apparently no longer going to be doing business with UHaul. This location should not even be popping up on the app to be selected. It took an hour to find a new spot to drop off the UHaul. I do not understand why the closed location still pops up on the app that people can drop equipment off there. This spot in Kimberly was fine, but it just would have been nice to know that the first place was no longer an option.
TRENTON VThe two girls were awesome. Did a great job, great service!
TIMOTHY Syou made our last minute decision to rent a trailer with a ramp so painless! Picked up the fridge and had the trailer back…two hours maybe! Thanks so much!
Debbie AWish I would have caught the two women who helped. They were awesome and so helpful!
KRYSTAL FFriendly staff!
ROBERT JThis was the 2nd time I didn’t get a receipt emailed to me. I think maybe something is wrong with the app. I checked all of my email inboxes. In any event I reached out for after hours support to view my receipt and Gilbert helped me and issued a $10 credit for my next rental. That was very kind. Additionally the store associates were very kind today. A woman helped at pickup and a man helped at drop off. Didn’t think to grab the names but thank you to the staff from 11am-4pm on Monday January 13. Love your location.
MATTHEW HThe lady was super nice, helpful and very knowledgeable of equipment
THOMAS SNo improvement needed. This location is very helpful and professional
KENNETH KThe gentleman I worked with at the U-Haul facility was very friendly and helpful.
MICHAEL Dfast and quick, friendly service. Brianna was very helpful in assisting us to pick the right rental.
MYLEE XThe gals working on Sunday night were very friendly and helpful, pleasure to work with.
DOUGLAS KThe lady that assisted me today has a hideous attitude. He get mad on me because I let the mover helper let drive for me the truck. First of all. Uhaul should not ask if you authorized the mover if you guys will get mad to the costumer. When you rent a uhaul with a mover helper before, you’ll pay the payment it will ask you “if you authorized the mover to pick up the truck”. I picked the “YES I AUTHORIZED”. This is not the first time I rented a uhaul with a mover helper but then the mover was picked up truck for me and took to my place since I checked the authorization to authorize them to drive. It’s just bad experience today with people that has a hideous attitude😞
LYRICA BI couldn't have asked for a better experience.
SARAH SI worked with Ken and he was extremely helpful.
GENE HEverything was great
PAUL KMake it clear where you want after hours trucks to be parked.
MATTHEW HNothing
TERRY WExcellent service. Very efficient pick up and return.
Steven EIt's a very clean facility. The staff is very upbeat and friendly. Fast checking in and fast checking out. Would highly recommend.
MICHAEL DGreat service and Gentleman was very courteous and helpful
HICHAM EI can't think of anything. I worked with two outstanding employees.
MICHAEL SExcellent service. Excellent experience. Tony did a great job! Thank you.
DEBRA LNothing, great service as usual!
ERIK SNothing to improve. Very positive experience.
TIMOTHY AThe free month promotion of the storage unit was very useful in our moving process. The extra space afforded us the opportunity to empty our house fully, one last time, for a thorough top to bottom cleaning and made us more prepared for the transition. Definitely a great convenience for your moving experience.
Philip B | Online Move InEveryone who works here is friendly and helpful. Facility is very well maintained.
STEVEN C | First ImpressionsYou wonderful people are the best!
Konrad L | First ImpressionsAs a customer since these units were built and before owned by U-Haul, best comment is the quality of helpfulness and service from Ken... thank you!
LARRY O | Overall ExperienceBest storage unit we have ever used!
Jenny K | Overall ExperienceWhen i originally started renting the rate was good, but when U-Haul bought it my rate went up ALOT! Definitely not worth the it
Kelly H | Overall ExperienceWouldn’t store my belongings anywhere else. Clean, safe and extremely convenient. I needed a mattress bag quick after putting our belongings in and voila- I walk 20 feet to the office and there’s a friendly staff member there to assist and I got my bag for market price. Definitely worth the price of supplies, storage and trucks. I also appreciated the safe app that connects to the storage instead of a traditional key. Being able to remotely share our storage key with a family member without us even being present was so impressive, I couldn’t say enough nice things about this facility to our friends and family in the area. Thank you!
Jill D | Overall ExperienceEveryone was very helpful- in Florida and in Appleton !!
Peggy Y | Overall ExperienceWe have used this storage facility for a few years now. They are super helpful and very friendly.
Erik P | Overall ExperienceOnly left because I needed a unit closer to home. Still in a Uhaul storage unit.
COLE P | Overall ExperienceManager and staff were extremely helpful and pleasant to work with. The facility was clean and well maintained.
Chris W | Overall ExperienceVery friendly staff. Great to work with!
Karen P | Overall ExperiencePleasure doing business with them. If I'm ever in need of storage or a rental truck I will definitely be back and will refer family and friends as well if they have a need.
SHELLI B | Overall ExperienceGreat place for either short term or long term storage. Staff is wonderful!
Danielle K | Overall ExperienceBest experience I’ve ever had with a storage facility. Clean, accessible, secure. The staff are friendly and helpful.
Courtney K | Overall ExperienceStaff was very friendly! We loved the 24x7 access!
Tim V | Overall ExperienceI thanked to a lady who works there..I think her name is Jennifer..good communication and she showed me around…I like her.. Good Job !!!
mavourneen O | First ImpressionsGreat staff vs and equipment
Ron R | First ImpressionsSome of the email/website communications before hand had conflicting information. For example, saying the unit was both ground level and on the second floor. Another inconsistency was about the lock, one thing said I had to have a disc lock, one thing said I would be getting a free lock and key, when ultimately the lock was electronic. There was also confusing messages about apps for accessing the unit.
Alicia C | Online Move InI have an outside storage, and today I just rented a small storage inside. My only issue is the price. I find it very expensive. But I was at a loss to find somewhere, and you are close by.
Sherry G | First ImpressionsVery clean Ken and the staff are friendly Rental truck was clean Storage unit clean and easy access
REID J | First ImpressionsVery friendly and happy!
jerilynn g | First ImpressionsKeep up the good work
Robert W | First ImpressionsKen and his team at this facility were exceptional! Any time I had questions or needed assistance the office staff was more than willing to help. Having the rental office at the facility was convenient to pick up supplies while packing and moving out of my house. The facility felt secure and the indoor units have a unique Bluetooth locking system that really made it feel extra safe and secure. I would (and have) recommend this facility to any family or friends looking for storage in the Fox Valley area. Thank you!!
Andrew L | Overall ExperienceConvenient location, easy contactless access, available anytime that I needed to visit the unit, good lighting. The roll up door is tight and sticky, does not move by hand up or down very well, and northern facing it was iced in and frozen down in winter months.
JAMES H | Overall ExperienceKaukauna storage facility is the gold standard.
Timothy P | Overall ExperienceI had/ have excellent service. I’m very happy I received the help I received!!!!!!!
Peggy Y | First ImpressionsI was so pleased with how easy it was to setup and arrange storage. The app to gain access to the yard is very easy.
Tim V | First Impressions11 out of 10. Highly recommend to anyone needing storage or a moving vehicle. Staff was beyond friendly and the building/storage units were in immaculate shape. Super secure building.
KRISTEN K | Overall ExperienceUsed storage for over a year, everything went well and would take items out and store more as needed.
GEORGE L | Overall ExperienceStaff generally accommodating for storage and trailer rental, but general manager a little too snarky for a professional when I went in to end my rental. definitely would not hire him to be my customer service representative
DOUGLAS S | Overall ExperienceI had rented a storage unit on Marcella Street in Kimberly. I had pre-paid the rent through March 2024. Because U-Haul had taken over during the term of my lease from self storage, there was a bit of confusion as to my payments. Ken worked with me to resolve it. I was very pleased with the service I received.
ANNE W | Overall ExperienceVery friendly staff. Well maintained facility.
JUDY H | First ImpressionsThis is the second cost increase in about a year. Great facility just getting expensive
STEVE W | First ImpressionsExcellent storage facility in regards to security, convenience, and lighting. Staff very helpful and friendly.
JACKIE H | Overall ExperienceOn-site staff was great. Overall experience was terrible. Notified we were losing our spot at the last minute due to new buildings. Then notified to move our entire storage unit. We are long time customers and this was a ridiculous situation. No positive recommendation from us. Sorry.
CRAIG M | Overall ExperienceExcellent experience all around!
Jon R | Overall ExperienceI left because U Haul was making me move out of my 40 ft long storage unit so that you could make more smaller units. I would have been there for years if I was not forced to move out.
STEVE D | Overall ExperienceWhen U Haul took owner ship of the storage units the first thing they did was raise the prices of an already expensive unit. Then the U haul trucks and trailers we’re starting to Get parked everywhere making it look bad. When previously there was nothing parked outside and it looked clean, but now every where you would go there would be a run down trailer/truck. The facility had some really nice electronic billboards that worked great before U Haul took over, once they took over they became burned out and half working making it an eye sore. The icing on the cake was all of a sudden we get a letter saying you need to be out of your unit in a month and half because U Haul corporate is making then into littler units, and you will no longer have a place to store your items. Offering no real solution other then saying to call a different place. Over all I am extremely disappointed with the service of U Haul.
TYLER S | Overall ExperienceFirst class all the way. From start to finish . Thanks for everything.
Barry V | Overall ExperienceLocal people were fine . I had to leave two spots with about a months notice. Not happy with how they let people know.
JIM S | Overall ExperienceFor the last 5 years we rented a 11 x 40 unit to store a 18' foot boat and small 14' camper. The facilty is close to home, clean and very convenient. Unfortunately, a decision was made at the corporate level to downsize the larger units, such as ours, necessitating, on very short notice, the search for and move to a different facility. We were lucky to find one. The facilty Manager, Ken Heitman, knowing the difficulty of the situation for the many tenants affected, was very apologetic and helpful throughout the process. Despite U-Hauls short sightedness, short notice, timing( it is winter here) and apparent disregard for their customers, If the need locally for a U-Haul product arises, we will give Ken a call. He's been most gracious and should not be blamed this corporate level fiasco.
KATHERINE M | Overall ExperienceVery nice staff, clean bathrooms, unit was clean and disabled accessible. Thank you!
Mary G | First ImpressionsEvicated along with 20 other people in the middle of winter related to Uhaul subdivide our units into smaller units. No other same size options where given to allow to stay with Uhaul so they said we needed to find our own options. They gave us a few other local storage names to call but we were on our own to figure out storage. Left out in the cold!
MICHAEL N | Overall ExperienceMy entire experience was great. Cleanliness was a real shock... after over a year of storage, i only had a few items of furniture that had a very fine layer of dust. Everything else was perfectly clean.
TIMOTHY H | Overall ExperienceVery pleased, very helpful, outstanding people.
Barry V | First ImpressionsCleanest storage facility I’ve ever seen!
Michael P | Overall ExperienceExcellent facility!
Marie S | Overall ExperienceMy only concern is being charged for the full month when I didn’t need the services. It renewed on the 10th and everything was out by the 14th, a prorated option would be nice in situations like what I had.
Regina B | Overall ExperienceI used your storage facility during move-in, transition, and everything was perfect. Thank you for a great service.
David D | Overall ExperienceI think eliminating the outside storage this time of year was a really frustrating thing to do. To find storage at this time of year is very hard.
MICHELLE L | Overall ExperienceThe short notice we received in having to vacate our outdoor storage area and find another storage facility with availability was extremely inconvenient and frustrating, especially at this time of year when we were just about to utilize it. It's hard to believe that upper management hadn't been aware of this prior to giving us one month's notice. If this was in the plans when they took ownership of the facility less than 6 months ago, it would have been considerate of them to let us know at the time. (Ken has been very helpful during this transition and my comments are not directed at him.)
KATHLEEN W | Overall ExperienceI had a camper I stored at the location. Since U-Haul took over the facility, I had to move spaces, due to changes at the facility and then I was told to vacate the premises. I was provided with a refund for the last month I was there and was given sufficient time to vacate. I am mostly disappointed that I had to find a new, less convenient location to store my camper, thus the reason for the "Below Average" experience. I appreciated Ken, who reached out to me to finalize my departure and apologized for changes that caused me to lose my storage space.
GENE P | Overall ExperienceExactly as advertised - very efficient and clean.
Walter S | First ImpressionsDisappointing to be given 30 days notice to get out at this time of year. Very poor way to treat loyal customers. Left us in a very inconvenient situation.
MICHELLE H | Overall ExperienceSince U-Haul took ownership I've had to relocate my outside storage place twice! Then to receive an email telling me I had one month to find another storage space left me in a bind due to lack of secure storage in the valley,all due to corporate greed to build more inside storage and space for U-Haul trucks and trailers. I would never recommend anyone using U-Haul.
LARRY S | Overall ExperienceAbsolutely amazing facility! The only thing I would change, is it’s getting a little pricey.
Marie S | First ImpressionsMichael was the most helpful employee!!
Holly C | Overall ExperienceJust because U-haul advertises a special doesn't mean that all locations honor them. THIS one does!
DEBBIE M | Overall ExperienceThe team at U-Haul Fox Cities East was so helpful! They made the experience very simple, helped set up the App for me, and gave me the "Boardwalk/Park Place" location for a storage spot. I will definitely return at the end of the school year in 2024 to rent another storage space for the summer.
Erik P | Overall Experiencethe onlyl part of this move that has been okay is the rental storage unit. As for the rest of the entire process including pickup of vehicle to filing a claim to getting information from uhaul has been absolutely horrible. i've spoken with multiple reps from uhaul and NO ONE is able to get me the information needed. As well, the vehicle was NOT reaady @ 2pm becuase the battery was dead. I had to wait until 5pm to pick up the truck at which time Clay, in Helena, said he'd add an extra day to the contract, which he did not do. Repwest and uhaul have not communicated in any form that 1) a claim was filed 2) what the next steps are and 3) ANYTHING of help.
chris v | Online Move InKen and team are all great. They are helpful and very customer-focused. Very clean facility and well maintained. When I need future storage, I know where to go! And, I have already made referrals to colleagues.
KEVIN G | Overall ExperienceWhen we left Sunday Anthony was going to make sure that Ken Westphal received his 2 months pre-payed fee back along with the 1 month security he put down as he payed for a year at a time. Thanks Mary Sanders
KEN W | Overall ExperienceNumber 1 storage place I ever used! By far.
Brian P | Overall ExperienceGreat facility. The manager Ken is wonderful to work with an always, very helpful!
KRISTEN L | Overall ExperienceIf I had more time I would go into further detail, but I do want to highlight the customer service skills at the Kimberly location (Marcella St) have always been exceptional. Keep up the amazing work and thank you for your dedication.
Areanna B | First ImpressionsGreat location well maintained, friendly service quick n easy. I highly recommend.
DONNA M | Overall ExperienceI was very disappointed when I reserved a unit in DePere three weeks before it was needed only to find out when I arrived that there were no units available and that they are given out on a first-come-first-serve basis. Reservations don't matter. Since we were just storing furniture for college use, it was frustrating to then have to store it many miles away. The staff was cooperative and I was directed to the Kimberly facility, which was very, very nice.
Pamela D | Overall ExperienceThe team was so friendly and helpful!
Erik P | First ImpressionsSuper helpful professionals. Great explanations and assistance with the app. Thank you!
KEVIN G | First ImpressionsThis is a great facility. Extremely clean. Well lit. Secure and a safe neighborhood. I would 100% recommend this facility.
WAYNE G | Overall ExperienceI kind of would have liked to hear about how you haul had taken over the family business with the family business decided to sell all options U-Haul still a little bit confused about that. but overall I'm not concerned about my contract and seems like very good people.
ALPHONSO C | First ImpressionsI was extremely disappointed that reservations are taken but units are given on a first come first serve basis. I reserved a unit in DePere several weeks ago but was told there were no units available when I arrived. That is why I had to go to Kimberly who luckily had some available. What should have been an hour process in total turned out to be three hours. We were just moving a few items from St. Norbert and reserving a unit a few minutes away was what I had planned and that's why I made the reservation. A reservation assumes a unit is waiting.
Pamela D | Online Move InFine structure for storage, however after many attempts to close out a unit they were still threatening collecting debt for late payments. Staff needs to be able to close out accounts better.
MICHAEL B | Overall ExperienceNice place. Will go if we need again!
NANCY W | Overall ExperienceEven helped an old man like me to figure out the working of my phone.
Brian P | First Impressionsi keep my camper in the back of the lot on the gravel even though its not there now because its gettling fixed. i was wondering if you could mark the parking stalls with numbers so we know exactly what spot is ours. i know go pack storage had numbers and lines so we knew where to park but last time i was there they were all worn off. that would be so helpful and to also let us know our number so we park in the right spot. thank you polly schommer.
POLLY S | First Impressionsnice secure place
JOHN N | First Impressions