Customer Reviews for U-Haul Moving & Storage of Arcadia Lakes

Rating:

1.0

I was charged a late fee before my due date. Due date the 25th of May 2025..I was charged $15 on the 27th and again on the 8th of April for late April and the due date hasn't arrived yet. They lied and said that's the way it is and there was nothing that could be done about. I definitely plan on contacting HQ..I WOULD NOT RECOMMEND!!

Rating:

4.0

It was a big rat box in the corner and some food rats was eating off was left inside I had to put stuff belonging on top very nasty to see that otherwise everything was good .why was floor outside my unit uneven?

Rating:

1.0

DNT recommend anyone to go there

Rating:

5.0

Excellent Service

Rating:

2.0

I was not able to locate the unit. Customer Service was not able to direct me to it. The office hours were listed at this facility and online l, but no one was there. I requested a cancellation and rented from the company down the street.

Rating:

3.0

Only complaint I have is that the stuff falls from the ceiling onto your things

Rating:

4.0

I moved out on 12/23/24

Rating:

3.0

The only problem I can find is too many humps to drive over. It makes it difficult not dumping everything in truck & damage to your furniture 🫣That is a real issue when driving down or backing down to your unit.

Rating:

5.0

Early on, there was a leak on the 10x20 space which damaged various items and fine art. You did address it. A lot of the blown insulation came Loose from the ceiling onto the contents and I addressed that. I will say that the management (Angela)’was always helpful and professional.

Rating:

1.0

My furniture, pictures, clothes and wood table all rotted out due to 2 holes in the ceiling of the unit that allowed water and any outside substance to enter my unit full of my personal belongings. The padding that was on the ceiling over time crumbled down to my things and left stains. When contact customer support o was told I would not be compensated because I did not add protection on my unit-that was suppose to be protected anyway! Mold and mildew grew from the wet things and ruined many furniture. On top of that I received a bill of $80.00 because I thru the rotted and mildew things out in THEIR trash! Can you believe that! Great customer experience huh, never again I rather pay a lot of money else where that is more secure than do Uhaul again.

Rating:

4.0

A lock was to be included and left in the unit and it was not. G53 had a lock G54 didn’t.

Rating:

3.0

A few of my spouse’s shoes were stolen and we were unaware of it until we moved our things out but nothing we couldn’t afford to lose. U-Haul should probably get better secured locks for the storages.

Rating:

1.0

No, I really was but fair and satisfied with the service I lost my stuff I’m trying to figure out what building I had somebody had to help me get my storage in there and nobody was helpful to show me which one was the storage and it was auctioned off and I only got informed right before but I lost all my stuff I can never get back especially my dead best friends stuff

Rating:

1.0

The fire protectant is falling down in the units into our items. Staff was aware before we moved in, per their response. Angela thinks it is professional to write a customer in all caps. At that point I blocked her and she lost our cooperation! We didn't know that all trash could not go in your dumpster. Do better!

Rating:

3.0

Road to and from the gate were in poor shape and need of repair

Rating:

1.0

Poor customer service

Rating:

1.0

You all took my money and then wouldn’t allow me to place my items into storage

Rating:

5.0

I used this location for two years. I always had access whenever I needed. They had pest protection. It was key-card secured and easy auto-pay with reminders. It was super easy, no hassle when I moved out. I would definitely use them again if I needed to. Thanks guys!

Rating:

2.0

The staff I had I was unfamiliar with downsizing, pricing and refund from paid unit. Therefore I was cheated out of my refund from the larger unit that I had paid for.

Rating:

5.0

You have a very pleasant team, Thank you all, Great customer service💕

Rating:

2.0

I usually don't come here but they were open on a Sunday so that's why I came here. But for the first time, I received a bad experience. The Young lady who did help at the desk, wasn't very helpful at all. She seemed as if she didn't want to help or barely open her mouth. She forgot to put in my storage unit along with me purchasing a truck, so I had to come all the way back of there to purchase a unit. That held me up. Some was friendly but some wasn't very helpful.

Rating:

1.0

Very unclean. Droppings from ceiling all over things. Some employees very nasty. Attitudes horrible. Never again. Only public storage

Rating:

3.0

The unit has fire retardant falling onto the floor. I don't want that stuff in my items.

Rating:

5.0

Thanks for all your help in the time of need . I really appreciate you..

Rating:

5.0

They were great!!!!

Rating:

4.0

Only inconvenience is the insulation falling from the ceiling.

Rating:

2.0

Water damage was worst than I thought. Had storage for a year & Everytime I came, which was barely once a month...there were more water stains and more water in containers. The hours are listed 24 hours but was not. No one in office, had to go to different location for assistance. Very bumpy, hilly, and bad roads in storage area. Would not go back

Rating:

3.0

Convenient and affordable

Rating:

2.0

As stated in contract I was suppose to receive a lock I did not receive a kick and had to purchase my own. Very disappointing and false advertising

Rating:

3.0

My experience at the office was great however not the case when I was at my unit. People are coming in behind another person with access. I observed a parked car of people smoking weed at the gate entrance. Then an individual is tampering with the panel box because he doesn’t know how to get out. When he approached me, I questioned how he got in and where were the people who let him in. I felt extremely unsafe. I closed and locked up my unit, got in my car and exited. I noticed in my rear view that individual and a 2nd person walking out of the gate. I’m going to the office in the morning to see about another unit or canceling.

Rating:

5.0

Angela went above and beyond to help me and she didn't even know how bad I needed her kindness that day and I truly thank her for her help.

Rating:

5.0

The staff was very proficient and efficient.

Rating:

4.0

Easy easy easy.

Rating:

4.0

Very safe but please close down or fix this locations rigid and uneven pathways that can cause damage to smaller cars the way the units are up and down on hills like that and bigger cars too because they risk tipping over.

Rating:

2.0

Storage unit left wall falling down and not secure, Storage had food wrapper on ground when I moved in, and storage ceiling lining filling is falling everywhere.

Rating:

3.0

Getting in and out of the facility is not good. It not smooth to drive on.

Rating:

1.0

I moved all my property out on Sat. 11/5/22, But I had a 13 in. TV that I have not seen yet. I'm still looking as I have not finished unpacking. All I know for sure is someone Locked me out, and no one was available to help me. So I had to Help my self. I'll talk later.

Rating:

3.0

I had to wait 45 minutes for a lock

Rating:

3.0

The customer service was great, however the structure leaked and ruined some of my furniture. Hopefully the Claims Division will resolve it.

Rating:

5.0

I enjoyed the use of the stoeage and ill use you again because i felt safe and my items were safe as well.

Rating:

5.0

Customer Service was awesome

Rating:

5.0

Grateful for a pleasant experience.

Rating:

2.0

Didn't appreciate the way things where handle, staff really didn't try to accommodate.. if you like to call me... 317-629-2409

Rating:

5.0

They truly showed kindness and compassion and that's all my family needed at the moment for an easy move and I will definitely be with this company for all my moves and storage needs

Rating:

3.0

The actual facility has no one in an office at that location, being from out of the state it was very inconvenient. We had to drive to a different local office, which there are several on the same road making it confusing.

Rating:

1.0

They advertised a locked facility and gate access code.,Turns out that there is no gate or access code and definitely sketchy when it’s across the street from the office where no one works at and there is no access gate or code, but just a raggedy broken gate and no code to get in and it’s open all day. I have 20k working R&J of equipment and I don’t feel secure with my belongings in there. I tried calling and the wait literally said 1 hr. Either I get a refund or I move to another unit. No pavement and just shady to me.

Rating:

2.0

The location is horrible you can barely get a truck in there

Rating:

1.0

Customer service was not up to par agent made me use my phone which I had to charge up cuz it was dead and refused to use her you scan device was there for over 3 hours

Rating:

5.0

Great experience

Rating:

4.0

Only bad thing is the unit o rented was not big enough to fit my need. The larger units were unavailable

Rating:

1.0

We were given one address and no one was there. When called were on hold for a very long time then sent to another location and that was wrong. Then finally found right one and unloaders were waiting at our expense. Whole experience with uhaul for this truck, auto transport and storage was horrible.

Rating:

5.0

The process was great and fast

Rating:

3.0

The facility was to close in and had mold in it I was uncomfortable with putting my things in it, the staff was great it was the unit itself

Rating:

5.0

Rep was very helpful and courteous

Rating:

1.0

I when to Africa for an emergency and I was there for 2 months and I call while I was there for a payment arrangement and they say I can only do it at the store in person so after I come back I ask for a payment arrangement and they did not accept it and ready to put all my business material to the garbage all my African food market so sad and make me lose my business as a single mother of a 2 years old depends on no one just for $400 but god is great I still hope that one day they will call me and accept the payment arrangement because I have $300 just need $100 but I only have today before they but it on auction or garbage 🙏😭😭😭😭😭

Rating:

3.0

That was the strangest platform ever. The bumpy ride made me uncomfortable. Never seen such landscaping.

Rating:

5.0

The Manager is Awesome she is the reason I rented the second time. Awesome job Angie

Rating:

3.0

This particular office has weird hours which made getting a truck and having my storage unit inspected before final clearing difficult. Over all storage units with uhaul are affordable and well maintained, renting trucks etc I would not recommend.

Rating:

5.0

Love the friendliness and customer service was superb. Will definitely return if necessary Thanks to the facility manager and staff for everything

Rating:

5.0

I have used this location many times and every U-Haul truck snd trailer has always been super clean. Fast and Friendly service!!!

Rating:

5.0

Really helped out in a time of need.. Thanks alot

Rating:

5.0

The ramp on the truck was hard to pull out and push in.

Rating:

3.0

Additional lock and local communication can be better

Rating:

2.0

Storage unit is dirty after new construction. Fenced in area is not adequate security area. Muddy conditions without concrete driveway. Gate open only during office hours. Price should be much less because of the conditions and limited access.

Rating:

3.0

The representative at this location was very professional and courteous. However the only concern that I have is that I have access to get into the gate but upon leaving out is the problem. The gate doesn't open and I was stuck and had to call someone to get me out by handing over my access card because the office was closed @ 5pm.

Rating:

1.0

The service was not provided. Communication was not provided. I had already paid for the service but they had not made the arrangements for it to be done. Didn’t have parts and didn’t have staff. I had to cancel two clients and a trip to get this done and it didn’t happen

Rating:

5.0

The clerk was very helpful and having online check out was great.

Rating:

5.0

Customer service was wonderful

Rating:

4.0

Friendly and quick service.

Rating:

5.0

Ni comment

Rating:

1.0

The guy told me I could not drop the trailer off here and sent me to another location. It was close by, but I didn’t think that was right.

Rating:

5.0

Always great service! Thank you!

Rating:

2.0

The truck pulled to the left really bad. Anything over 50 mph the truck rattled so loadly you couldn't hear the radio.

Rating:

1.0

I was lied to about the fuel gage, mileage for the tow truck as well as the locations of my equipment causing me to drive around for 40 miles collecting it all before I can actually start moving my belongings. I will never use u-haul as. Service ever again or recommend it to anyone. I was charged extra money for the mistakes of the workers. This is not how a business should be ran. I should not be driving to 5 different U-Haul locations collecting the equipment I need. That's the work of the organization not the customer. I don't work for you.

Rating:

5.0

Very friendly and very patient when working with you!!!! No complaints at all!!! HIGHLY RECOMMENDED!!!

Rating:

1.0

Zero availability for certain size trucks and storage units.

Rating:

5.0

My only problem is that I’ve took a picture of the gas tank put gas in the tank according to my picture but yeah I was charged $55.

Rating:

5.0

The team was friendly and professional; the process quick and simple. Thank you!

Rating:

5.0

Great attitude with professionalism.

Rating:

5.0

Thank you to The manger of this facility for helping us find a last minute unit and being accommodating to letting out trailer stay over night. We had a hard change to our last minute military move and she was extremely helpful!

Rating:

3.0

Get more trucks

Rating:

5.0

My experience was the same as all of my dealings with U Haul...excellent. Polite representatives, clean equipment and fair prices. I will be back.

Rating:

3.0

The truck was dirty on the exterior, the interior was clean other than the windows, I had to personally clean the windows due to the fact my vision was impaired from what was on the inside of the windshield. Second I was given a trailer with a nail in the tire and discovered this after I loaded my car onto the trailer at home and noticed the flat tire myself. This is unnacceptable PERIOD, I'm glad I found the flat tire on the trailer, while parked in my drive way instead of on I-77 as the tire would've exploded. This could've caused damage to my personal property or even worse could've caused me to wreck and god forbid could have cause serious bodily injury or even death. The trailer Equipment should've been good to go before I even left with it. Another note on the trailer I was rented, none of the parking/marker lights were operational on the sides or the rear, the only thing that worked on the trailer were the brake lights.I'm glad i was daytime driving and not night time driving, by the books no working marker/parking lights on a trailer or vehicle is illegal. The wires for the trailer were damaged prior to service on my haul they need to be replaced before that trailer goes back into service.

Rating:

5.0

Your employee did a great job, thank you for your service.

Rating:

3.0

The truck itself was clean, but the gasoline marker mask marked incorrectly on the paper and we realized it while driving off. Also we had to add additional milage due to tuning after a dolly. This is no the first time it happened with uhaul (different location last time) all this was an inconvenience during an already difficult move.

Rating:

5.0

Nothing

Rating:

4.0

Customer service was professional and friendly

Rating:

2.0

Better communication and scheduling and availability and service

Rating:

5.0

Truck was not at location I made reservation

Rating:

5.0

Everything was good, never had any issues, just needed a place to store things temporarily.

Rating:

3.0

The customer service was poor

Rating:

1.0

I have furniture that was damaged by rat manure and also bed bugs was in my furniture when I attempt to get it out of U-Haul and I tried to file the claim I took pictures and the employee could not never assistance me and the next thing I know u hual tell me that I was owe them money for storage when I haven't used the storage in 6 months or more

Rating:

5.0

Excellent customer service!

Rating:

5.0

Angela Ballance is an outstanding manager who gives customers kindness and courteous service. She sees people and not numbers, which is comforting in perilous time. I always received a call if something was out of the ordinary.

Rating:

5.0

Portia Lance was professional, friendly and helpful pushing that big trailer. Give her a raise!

Rating:

3.0

Tire pressure light was on in vehicle, was confirmed with location as a broken sensor that would not reset (unclear why it was not taken for repairs?). There was debris (wood scraps with rusty nails) left in the truck bed, had to throw that out before loading my furniture in it. There was a face mask, lighter, and keychain left under the passenger seat (not great dealing with a stranger’s face mask during a pandemic, clearly not really disinfected or cleaned before being rented again). However, truck was drivable and full of fuel. Overall, average experience.

Rating:

5.0

Portia is one of the sweetest people I have met in a long time. She was very knowledgeable and showed so much concern regarding my safety. She is very professional and is a great addition to your company!!!!! It was a very smooth visit

Rating:

5.0

Great location Great associates.

Rating:

1.0

My u-haul truck broke down wasn't given any compensation back for lost hours

Rating:

3.0

Great service at this location

Rating:

5.0

This location was great, but your website/ordering was terrible. I reserved a trailer and the location I chose (NBC Auto Sales, Decker Blvd) did not get the message, but the other location at 125 Decker Park Road did. My Confirmation also listed NBC Used Cars, but the other location actually got the order.

Rating:

5.0

Superb customer service and well kept equipment! Porsha did an awesome job; getting me on the road within a few minutes.

Rating:

2.0

Nice rep at counter. Windows to van was dirty. Good location however it's next door to a music studio. Too many men hanging outside smoking, a scary situation for a female returning after hours. Upon return I forgot my phone and couldn't complete the after hours return so I was charged and wasn't aware that I would be. I attempted to call uhaul to explain, 20 minute hold. Also went back home to get my phone but already turned the keys in so couldn't compete. Someone needs to notify customer not to drop off after hours alone and not to leave phone because you will be charged regardless of the hassle it was for them sending me to location to location since where I reserved did not have the truck I reserved.

Rating:

3.0

Please clean and disinfect the inside of the truck especially during the pandemic. Please have the 1/4 tank of gas that is stated in the contract. The gas tank light was lit up when I picked up my truck.

Rating:

4.0

Nothing. Porsha and Ms. Angela were awesome and did their best with the high demand that was happening at the time. Claudio was very nice as well in the evening and also did his best to accommodate everyone.

Rating:

1.0

I had to take a picture in front of the van I rented before being allowed to use the property.

Rating:

5.0

A HUGE THANK YOU TO Ms. Angela B. for her wonderful assistance!

Rating:

5.0

None

Rating:

5.0

Totally satisfied.

Rating:

2.0

Rented a van the vehicle had bad fuel fumes, could not drive with the windows up, gave me a bad headache after driving it for a while

Rating:

1.0

Male sure the customer receive the right request truck. Make sure you guys make the proper changes to fix your mistakes. Not over charge the customer for extra sales.

Rating:

3.0

I have no complaints about this location. The drop off was was easy.

Rating:

5.0

Great service

Rating:

1.0

Front desk person was not wearing mask. Was rather nonchalant about service and jusy basically had no sense of urgency. The second employee was outside in a car with a friend while I waited. The I haul truck smelled like cigarette smoke and had oil change lights on which made me nervous.

Rating:

3.0

After hours drop off

Rating:

4.0

Office personnel was very courteous and helpful.

Rating:

5.0

No complaints

Rating:

5.0

Awesome experience! Will definitely use again.

Rating:

3.0

Due to the lack of space we had a very difficult time getting maneuvering our U-Haul rental truck through the row our storage is on.

Rating:

5.0

Always great service and nice people!

Rating:

5.0

Your online check in process is horrible. I uploaded dl photos 5 times and you have charged me twice for this rental and I cant get the chgs right because your phone lines are clogged

Rating:

5.0

Porsha went above and beyond to assist me. She is a great asset to your company.

Rating:

5.0

Great place holding things. Only issue was the installation had either wore out or just the adverse of weather messed up a few things but was wipeable.

Rating:

4.0

Roads

Rating:

3.0

My lock was changed with no correspondences to let me know. On my move out date I couldn't get into my storage with my current key. I walked to the office to inform the person on duty that my key was not fitting my lock and it looked as if a key had been broking off into my lock. I asked was there anything he could do or if he could cut the lock off my storage. I was told that Uhaul do not cut locks and I would have to call a locksmith. I asked if I had the supplies could I cut the lock myself because I needed to get my stuff out. I was told by the employee that it was my lock and yes I could cut it. I therefore went to Home Depot to buy bolt cutters for $26+ to cut the lock. It took 1+ hour to purchase bolt cutters and cut the lock from my storage ( a lot of wasted time that my people had to wait to help me move my things). Once we get the lock off and started to grab things my current lock is lying on my furniture. I therefore tried it with my current key and it opened right up. Now I'm upset because I was not notified that it had been changed, I contacted the office and the person wasnt helpful he didn't even walk to the storage to assist or inform me that it had been changed. I had to spend extra money and extra time getting into the storage. I took video of the storage and the locks. I also had a little water damage on my stuff. I rented for 2 years and it wasn't bad considering it was an outside storage however Im upset and need to be reimburse for spending the money and time due to poor customer service. If only I had noticed that the lock was changed I would not have spent extra money on bolt cutters and my movers having to wait over and hour for me to cut the lock. Please keep your office staff up to date on changes, had your staff known that the locks had been changed all of this could have been avoided. I have the cutted lock as well as my current lock as proof if anyone would contact me at 803-743-8360. Again no major complaints until Move-out day this was so frustrating.

Rating:

5.0

Angela Ballance is an excellent site Manager, and I would recommend this facility to others. Mrs. Ballance is very professional and friendly as is all of the staff.

Rating:

5.0

Angela has been a great asset to this company and it's customers. She does everything within her power to resolve an issue.

Rating:

5.0

My experience at this location was beyond amazing. Our CSR were awesome. Always friendly and curtious. I will always use this location as log as those two workers remain. Thanks sooo much

Rating:

4.0

Too hilly

Rating:

5.0

Great place

Rating:

1.0

Horrible experience .i advise never go to uhual on Legrand Rd.Angela is a con.

Rating:

5.0

The staff went over and beyond at making sure my needs were met. For instance, when I move from New Jersey my storage was waiting for me with the help of my daughter and staff.

Rating:

5.0

Everyone was super nice and so helpful! With everything I dealt with with another U-Haul place in Charlotte, they made my check in and experience so much better!

Rating:

5.0

The General Manager, Porsha, was very very friendly and helpful. In and out very quickly!

Rating:

5.0

Very good!

Rating:

5.0

Great place to do business thank you

Rating:

1.0

Always believe in your customer and make sure u do not hire a thief

Rating:

4.0

Very convenient, clean, and, professional staff. Thanks !

Rating:

5.0

The only drawback I found was that we were using a 20-ft truck and it was VERY TIGHT negotiating the turns. Also our particular locker's fastener bit was broken.

Rating:

5.0

The storage was good

Rating:

3.0

Na

Rating:

4.0

Thanks.

Rating:

2.0

Please find another location these people will give you the run around about payments you already made