Due to the lack of space we had a very difficult time getting maneuvering our U-Haul rental truck through the row our storage is on.

Great place holding things. Only issue was the installation had either wore out or just the adverse of weather messed up a few things but was wipeable.

Roads

My lock was changed with no correspondences to let me know. On my move out date I couldn't get into my storage with my current key. I walked to the office to inform the person on duty that my key was not fitting my lock and it looked as if a key had been broking off into my lock. I asked was there anything he could do or if he could cut the lock off my storage. I was told that Uhaul do not cut locks and I would have to call a locksmith. I asked if I had the supplies could I cut the lock myself because I needed to get my stuff out. I was told by the employee that it was my lock and yes I could cut it. I therefore went to Home Depot to buy bolt cutters for $26+ to cut the lock. It took 1+ hour to purchase bolt cutters and cut the lock from my storage ( a lot of wasted time that my people had to wait to help me move my things). Once we get the lock off and started to grab things my current lock is lying on my furniture. I therefore tried it with my current key and it opened right up. Now I'm upset because I was not notified that it had been changed, I contacted the office and the person wasnt helpful he didn't even walk to the storage to assist or inform me that it had been changed. I had to spend extra money and extra time getting into the storage. I took video of the storage and the locks. I also had a little water damage on my stuff. I rented for 2 years and it wasn't bad considering it was an outside storage however Im upset and need to be reimburse for spending the money and time due to poor customer service. If only I had noticed that the lock was changed I would not have spent extra money on bolt cutters and my movers having to wait over and hour for me to cut the lock. Please keep your office staff up to date on changes, had your staff known that the locks had been changed all of this could have been avoided. I have the cutted lock as well as my current lock as proof if anyone would contact me at 803-743-8360. Again no major complaints until Move-out day this was so frustrating.

Angela Ballance is an excellent site Manager, and I would recommend this facility to others. Mrs. Ballance is very professional and friendly as is all of the staff.

Angela has been a great asset to this company and it's customers. She does everything within her power to resolve an issue.

My experience at this location was beyond amazing. Our CSR were awesome. Always friendly and curtious. I will always use this location as log as those two workers remain. Thanks sooo much

Too hilly

Great place

Horrible experience .i advise never go to uhual on Legrand Rd.Angela is a con.

The staff went over and beyond at making sure my needs were met. For instance, when I move from New Jersey my storage was waiting for me with the help of my daughter and staff.

Everyone was super nice and so helpful! With everything I dealt with with another U-Haul place in Charlotte, they made my check in and experience so much better!

The General Manager, Porsha, was very very friendly and helpful. In and out very quickly!

Very good!

Great place to do business thank you

Always believe in your customer and make sure u do not hire a thief

Very convenient, clean, and, professional staff. Thanks !

The only drawback I found was that we were using a 20-ft truck and it was VERY TIGHT negotiating the turns. Also our particular locker's fastener bit was broken.

The storage was good

Na

Thanks.

Please find another location these people will give you the run around about payments you already made