Excellent staff and systems. EZ and fair prices.
Richard P | First ImpressionsCustomer Reviews for U-Haul Moving & Storage of Ayer
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The person in Ayer is great !
MICHAEL MArthur is great!
Dan S | First ImpressionsExcellent service. Very friendly
ALEXANDER BSee you in November.
Dean P | Overall ExperienceAndrew and Jake are on point!!! They knew when I was going to buy something I didn't need, I've never been taking to a storage facility so fast. I showed up and was outta there in like 5 minutes. I could have used a local uhaul 5 minutes away. But, I highly recommend ayer uhaul.
Peter g | Overall Experiencegreat job all around. super friendly.
Joshua W | First ImpressionsThanks
Jacob O | Overall ExperienceArthur is amazing ! Very professional and full of knowledge.
Lisa G | Overall ExperienceThe manager, Arthur, is very personable and helpful. He's the right person for the job.
Robert K | Overall ExperienceOnce we emptied the pods at our location in South Carolina we tried several times to have them pick them up earlier. Called several times got emails saying the date was changed. It was never sent to the dispatcher so the boxes sat in our driveway for several days. Communication needs to be streamlined better
MARK LVery friendly and helpful! Don’t change a thing
RENEE SArthur Dulong was exceptional in his customer support.
Jim B | Overall ExperienceExcellent service.
PAUL KAuthor was very helpful! the transaction proceeded quickly as I had go to work within an hour. He was incredibly professional about every detail concerning the units that were available and answered every questions I had.
Michael P | First ImpressionsPersonal there are great
PHILLIP HThe only thing that was not great, was that there was a hornet nest on one of my boxes and I was too afraid to touch it as I didn’t know if it was active nest or not. I didn’t need the box and the staff assured me they would take care of it but I’m terrified of bees so it was kinda scary
Nikole R | Overall ExperienceVery helpful U-Haul employee. Will be coming back
Robert SBoth associates I dealt with were great! Professional, friendly & very helpful! Thanks!
Robert Lkeep up the good work
JAMES BThe staff was extremely helpful and friendly. There is not much I can say for improvement. They even made me aware of additional discounts. I also asked to be put on a waiting list for storage. UHaul ubox was about $1000 cheaper than its competitors Pods and Pack rat. I'm glad I researched prices before committing. The main parking lot is a little small, so maneuvering around if several customers show up at the same time could be a little tricky, which I why I rated location at above average. But overall it worked for me since reasonable access to Rt2.
Michael LThe management and staff are extremely professional and go above and beyond in helping me move in and move out. We don't see this sincere high level of customer service much in the USA these days but the people at this U-Haul set the bar very high.
Michael T | Overall ExperienceI didn't drop off the truck here so I really can't comment on this location.
KEVIN FNothing this location is awesome
ANTHONY AOverwhelming smell of mold and water damage inside. Can’t be good for the poor guy working inside.
CRAIG MThis is a great U-Haul location Repurposed box trucks, storage units constructed using retired old U-Haul box trucks Another great U-Haul idea
JASON GArthur Dulong is an exceptional manager, and ALWAYS makes me feel valued as well as provides great service.
Jim B | First ImpressionsArthur very helpful, goes out of his way
Anita W | Overall ExperienceArthur is the best he is really helpful
Alex C | Overall ExperienceThis is an exceptionally well run U-Haul
JASON GWonderful staff!
MARK TVery polite and friendly
MARY WEasy to get to .had the size I wanted
Bruce V | First ImpressionsEmployee was respectful and professional. Helped me with every question that I had and made the entire process easy and comfortable for me!
Jacob DI wouldn’t change a thing- it was a great experience
BRENDA RThe manager was excellent..The van I drove is unsafe and should be removed from service..Steering was scary at the least..pulling to the left.. Odometer reads 190036 !!.. Engine very noisy with little pickup power esp entering highways !! Please replace this van before an accident occurs or a FATALITY!!! Manager says he puts in replacement requests and denied ..Vehicle has to reach certain age and milage I honestly thought I would not survive the 225 mile trip.. I am positive U haul execs Vehicles are in pristine condition.. I will NEVER rent another vehicle from your company !!
ROBERT EVery professional, polite and very fast.
MICHAEL TGreat service. Always pleasant and always helpful. I would recommend to anyone and would use again.
James T | Overall ExperienceThis is one of the best U-Haul locations! They have storage, trucks, packing/moving materials/equipment on site and 24 gas nearby
JASON GArthur was great!
RICHARD DGreat customer service, Jake S was very friendly and helpful in hooking up and unhooking the trailer I rented
KEVIN KGreat service, clear instructions, timely and accurate.
Christopher MI had an outstanding experience with Arthur and his team at the U-Haul location. After a long journey from Minnesota to Massachusetts with a trailer and storage needs, Arthur and his team provided exceptional service from start to finish. Arthur was remarkably efficient, and his team quickly handled the removal of the hitch and trailer, making the process effortless for me. They were not only professional and friendly but genuinely invested in making sure I had everything I needed. Their attention to detail and willingness to go above and beyond made a stressful move so much smoother. I couldn't have asked for a better team to welcome me at the end of a cross-country trip. Highly recommended for anyone looking for reliable, caring, and top-notch service!
Luis O | First ImpressionsHusband failed to take a good photo of starting mileage and we were over charged. We were also charged an xtra $22 for dropping truck off early at 10 pm. We were not told night drop off would incur a fee vs dropping off at 8 am. The truck was filthy (first time this has been the case), had failing shock absorbers, and was in desperate need of alignment. Not safe to drive on highway! Will not return or recommend this location.
MAYRA LEXCELLENT customer service and very responsive to inquiries and requests for additional support. THANK YOU MA an MT U-Haul STAFF - a particular shout out to Arthur (in Ayer, MA), and Thomas and Curtis in (Great Falls, MT). Sincerely, Nicole Grant
Nicole GArthur did a great job with my 26ft van rental. He was friendly, knowledgeable and very efficient. A pleasure to work with. Will rent from here again for sure.
PAUL HSelf-check in is a DRAG. Takes way too long and the app is glitchy.
KATHLEEN ONo comment
Felix A | Overall ExperienceFantastic owner and staff, made the process simple to rent a storage unit. Facility is clean and very well maintained. Staff took care of any questions quickly and best of all they are down to earth!
edward w | Overall ExperienceBoth pick up and drop off the workers there made it real easy and got me in and out for both the pick up and drop off of the van I rented...Uhaul should use those two guys that I delt with to train all their locations because I have been renting uhauls for years and in some places it took hours
THOMAS FBest storage experience! The staff is amazing and the manager Arthur is fantastic. Highly recommended
Aimee P | Overall ExperienceTruck was in good shape. However, it was a little dirty inside—could have been vacuumed. Wasn’t a big issue though. The employee was top-notch. He was friendly, knowledgeable, and attentive.
MATTHEW PARTHUR IS A ASSET TO YOUR COMPANY very easy deal with
BRIAN F | Overall ExperienceEverything work out well during that day of my move. And I have appreciated all the help from Arthur Dulong and the rest of your team. So thank you. It always helps when everything goes well.
Stephanie C | First Impressionsamazing customer service! friendly and efficient. even on a holiday weekend!!
Jill DI must say this was one of the easiest transactions I have ever had. Takes a little getting used to with the mobile app, But, once you use it, it is awesome. Such a great way to rent from U-Haul. Would definitely use again! Gentleman in Ayer/pick up was very friendly and took care of my need. Thank you!
Rodney HI guess there’s always room for improvement but as far as I’m concerned, the process of returning the truck was excellent.
GORDON GThere was a glitch in the system whereby it allowed me to do a mobile pickup in Littleton where there was none. An employee over the phone helped me switch the reservation to Ayer. The employee in Ayer arrived early and was very efficient. We definitely would go back to Ayer for future rentals. My husband did have an issue trying to return the van after hours online, but I was able to call U-Haul and tell them the van was returned and the keys were left.
GERALD BArthur is great to work with! Very polite and friendly!
Sophia K | Overall ExperienceBest U-Haul location. Jake and partner staff were very smooth and helpful + adaptable. Thank you to them.
NICHOLAS LArthur was excellent, too! He's exceptionally forthcoming with information, easy to talk with, and friendly. I visited him before my trip and he gave me excellent advice on the truck and how to lock it. My trip was painless because of both Andrea and Arthur. Thank you to them both.
ELIZABETH DAuthur has given the best customer service I have had in a long time by far! He has been very attentive and very helping. He goes way out of his way to help the customer, way above and beyond what is expected!!
Donald W | First ImpressionsArthur, the GM, is a pleasure to deal with. He really knows the UHaul policies and procedures and he is very efficient and professional. Highly recommend this site!
Vincent B | First ImpressionsNo improvement needed whatsoever. Excellent experience and we will be using them again.
WILLIAM Gnothing in and out in minites very easy and well run
John sGood customer service, quick checkout and check-in. Clean truck. Great job!
MICHAEL SThe gentlemen working there were very helpful. Great experience.
Jason T | Overall ExperienceAurther and Jake are absolutely amazing. Impeccable customer service and very friendly and helpful.
Tamara HStuff was very pleasant to deal with !
Don C | First ImpressionsShout out to Arthur and his team, for an outstanding service! Thank you!
CONSTANTINE C | Overall ExperienceThe self return was flaky. The app crashed mid way through my return, and when I logged back in it didn’t show any active or past reservations
MATTHEW CI believe that I gave a review before, and I would like to delete it. After a second thought I believe that I have been mistaken about the odour and the cleanliness of the car, as well as for the rest of the unpleasant remarks. The odour came from the forest nearby as it is a rural area, and there are also animals nearby, it just so happens that my sense of smell has always been oversensitive and for some reason, cutrently unbeknownst to me, the whole olfactory thing seems to hold on to strong odours after they are not present. I apologize for any inconvenience. The staff here has been stellar, and this has been by far my best experience so far renting a truck, and I have rented many, since I have moved more times than I care to remember, also in many different Countries. Congratulations for an excellent service to all of your team, and I look forward doing business with you again in the future. I will let all of my friends and business associates know about the incredible value you are offering and the outstanding service of your staff on location in Ayer, Massachusetts. God bless and Godspeed!
CONSTANTINE CThe gentleman work there is very awesome and very courteous..
Renay DThe staff was very knowledgeable and friendly, made the rental experience very pleasant.
Donald SReally made everything so easy. The employees are just great!!
Diane C | Overall ExperienceArthur is super accommodating and helpful. His staff is great. Highly recommended
Aimee P | First ImpressionsIt was a good experience, with an excellent venue with easy access. The staff was always there to help and answer all my questions.
Nelson A | Overall ExperienceArthur DeLong and his staff were very friendly and helpful people.
John W | First ImpressionsI rented a 9inch van and rented it for less than 3 hours drove 40 miles and I brought it back the app was glitchy I couldn’t complete the return. On the app . I was blamed for damage on the hood of the car. They said I dented the hood it was my fault for not take pics before hand lesson learned will not use U haul again after this experience especially from this location
Adam MWorked with a man I believe named Arthur who provided excellent customer support. Another colleague of his who closed up the shop when I dropped off was also very kind!
Bob SThe Ayer, MA location had very friendly service, easy to book online, great vehicles!
Jesse HCustomer service was excellent. Pleasant person to talk to who treated everyone with respect.
Craig CGreat!!!!
Daniel CVery efficient, friendly helpful staff. Much better service than Ontario offers.
Charles MI was so happy to have one near by . It was so easy for me to get to and from when I moved twice. I have spread.the news and experience I had with you .
Mary W | Overall ExperienceThe staff at this location (who I have seen there before, as well) was great. He is efficient, friendly and informative.
Eric WArthur was more than helpful, courteous, understanding. Treated us with respect.
Constance R | Overall ExperienceArthur was very helpful. Cheerful and Efficient, Thank You,!
Nelle AArthur was very friendly and knowledgeable.
Sanjeev D | First ImpressionsThank you to Arthur for working with us, and getting us into the perfect sized unit! I'm glad we didn't go anywhere else
Brittney F | First ImpressionsAnthony was very friendly and reviewed the details of our rental thoroughly. He recommended changes in terms that saved us money!
Philip CArthur the manager at this location provided the absolute best customer service I have ever received from Uhaul. He was responsive, helped me problem solve, and saved me money. Frankly, Arthur deserves recognition from UHaul for how well he promotes the brand. I can't say enough about how good my experience was with this rental.
Joel TBoth of the U-Haul reps that I worked with were extremely courteous and professional. I would be happy to rent from this location in the future.
Harrison RGreat job Author and Jake
April OThe U-Haul staff were great! Friendly, prompt with service, and explained all I needed to know. The van was clean and ran well! Thank you!
Rebecca HIt was a flawless transaction. What I ordered was delivered. Super simple and very nice to work with.
Maryjane LReally good customer service. Very good and well trained staff. I would highly recommend to anyone in need of uhaul services at this uhaul. Thanks for the help!
Kyle C | Overall ExperienceArthur made a very difficult move an easy transition for me. I would recommend this facility to anyone who needs a place to store their personal belongings.
Lorraine L | First ImpressionsVery pleased with this facility, especially the customer service! Arthur is great. Have used for the past two years, about six months each time, and will do the same next year. Thank you!
MARY I | Overall ExperienceThank you for a fine experience.
Dean P | Overall ExperienceI have had experiences with 3 different U-Haul locations in MA over the last year. This location was by far the best. There was nothing that the other locations did wrong, but the two employees I dealt with at the Ayer location were exceptionally genuine and personable. I believe their names are Arthur and Jake, but I could be wrong. They made it a very welcoming and comfortable experience.
Jesse H | Overall ExperienceThe guy that helped me was amazing and super nice
Charles B | First ImpressionsI had no issue with the storage and the staff.
Jerry F | Overall ExperienceI had an issue when I was renting and that pushed back my planned deadline to move out of my unit, Arthur went above and beyond to make the situation right and help me not have to stress out. The level of customer service, understanding and willingness to work with me was outstanding and I highly recommend using this facility.
JAY W | Overall ExperienceIt made it easier for to get to and price was reasonable.
Mary W | First ImpressionsEasy to reserve a unit online. Lock already in the unit, no need to go into the office. Fast, simple and easy.
Jennifer C | Overall ExperienceManager was very helpful, easy going, knowledgeable. We liked him a lot
Tom E | First ImpressionsThe only van available to rent reeked like a dog kennel. I rented it but kept the windows open while driving. The seats also had a coat of dog hair. If there was another van available I would have refused this vehicle. The amount I ended up paying was high for a dirty vehicle.
susan s | First ImpressionsAuthur has one of the best run uhaul locations in the northeast. Always helpful and accommodating. He is the man.
Travis C | Overall ExperienceThe staff was extremely kind and helpful, the facility was well-maintained and as expected, the office hours, access hours and security are all superb and the price + insurance price is fair. Would highly reccomend this location.
Jessica B | First ImpressionsEvery employee I had an interaction with was very helpful. The upgrades of the new doors and locks was fantastic. Overall a great experience
Linda R | Overall ExperienceMy unit was opened, lock replaced, and items rearranged without my prior knowledge. This was due to work that needed to be done for some reason. Regardless of terminology in the contract I should have been informed by phone at some point. The replacement doors had been sitting in the roadways for weeks and there was ample time to alert every unit holder of changes. Imagine my surprise when I roll in to unload a truck to not be able to open my own lock.
MICHAEL B | Overall ExperienceArthur is great
Jacob B | Overall ExperienceThe person I talk to was great his name was Arthur was so friendly and very knowledge able of the u haul business answer all question with a smile really enjoyed talking to him
Joe B | First ImpressionsI had an excellent experience using this u haul facility. Every team member and the site manager was very helpful and guided me through my 2 year process smoothly.
testertroy E | Overall ExperienceDisappointed on size of unit. Wish I was able to rent a larger unit.
Elizabeth C | First ImpressionsThe staff was very knowledgeable in every way Number 1 in my book
RONALD C | Overall ExperienceThe staff and Manager were exceptionally helpful as we are senior citizens. All our needs were taken care of, gracefully, and with heartfelt human interaction.
Constance R | First ImpressionsSuper friendly staff and convenient
Dean O | First ImpressionsUhaul is the best storage, truck rental and moving supply store with convenient locations and great staff. Thank you for making moving easier for all!
Jason G | Overall ExperienceArthur is delightful, knowledgeable and extremely helpful. There was just one storage unit left and it is just the size we need. This location is close to our new residence.
Robert K | First ImpressionsArthur was so helpful and accommodating. The compound and unit were clean and well maintained. Would definitely use this storage location again!!
Melinda G | Overall ExperienceArthur was extremely helpful and incredibly entertaining. I have owned many storage units before, and this was the most friendly and professional experience I have had thus far.
JAY W | First ImpressionsThis is a very well run storage warehouse with renovations and upgrades in the works. Thank you Arthur
Jason G | First ImpressionsThis is a very well run storage warehouse with renovations and upgrades in the works. Thank you Arthur
Jason G | Overall ExperienceThe Manager really cases about his customers and takes pride in maintaining the property. He was very helpful and considerate during the few years I rented a vehicle spot for my snowmobile trailer. Great job! Thanks, Mark
MARK G | Overall ExperienceArthur was very helpful and friendly. He was knowledgeable about his work and the units. He showed me the code boxes and where my storage unit is.
Alexis T | First ImpressionsExcellent service management seems personally invested in doing a good job
MARK D | Overall ExperienceGood location, perfect service. Arthur found me discounts I did not know i was eligible for, so two thumbs up !
Ravi S | Overall ExperienceArthur is a great help and made the move super easy
Jamelle P | First ImpressionsGreat staff , clean and well run place.
William B | Overall ExperienceStaff is extremely helpful and nice.
Brenda W | Overall ExperienceGreat customer service and support.
Jerry F | First ImpressionsVery helpful staff ,great place to do business with.
wendy t | Overall ExperienceSimple straightforward rental. Helpful and knowledgeable staff.
Ravi S | First ImpressionsArthur DuLong does an outstanding job! He is friendly, professional & knowledgeable.
Don O | First ImpressionsStaff couldn't have been more professional and helpful. All around good experience.
JOSHUA T | First ImpressionsThe manager in Ayer is excellent! Always helpful and available.
Rose J | Overall ExperienceArthur is an absolute gentleman. He takes pride in his job and was a pleasure to deal with during my rental. He was always responsive to any questions I had and would go out of his way to help me in any way he possibly could. I have been to other u-haul stores in the past where you get treated like dirt but Arthur always treated me and other customers with respect!! I would recommend u-haul of ayer ma to anyone!!
Greg V | Overall ExperienceOverall experience personal storage unit was secure. Staff was always very helpful and polite.
Julie O | Overall ExperienceExcellent customer service and very courteous.
Dawn B | Overall ExperienceArthur is a credit to the U-Haul brand, and his managing skills should be the company model.
Dale D | First ImpressionsI stored my motorcycle at this facility for the winter (2022-23)...the storage unit was perfect for my needs. I am planning to use this facility for the same purpose next winter as well. Customer service was awesome. Arthur, the manager, was especially helpful, accommodating and friendly. Thank you!
Mary C | Overall ExperienceMy RV storage experience at the Ayer MA facility was both good and quite bad: GOOD: the site manager Arthur Dulong was always exceptional -responsive, helpful, pleasant and professional in all respects. He was also responsible for several site upgrades, including lighting and video camera improvements. BAD: after YEARS as a steady customer, we were evicted, by regional manager Josh Alexander, because he wanted to ban all vehicle storage so he could install old U-Haul truck bodies as additional storage units. 1. I'm an 81 year local Ayer resident who can't store his well maintained, actively used, full insured and registered 26 foot RV at my "over 55" condo due to association rules. 2. We always used credit card auto-pay so payment were ALWAYS on time. 3. There are no RV storage options within a half hour's drive, and few beyond that.. 4. The location was close to propane, food stores, parts supplies and maintenance shops allowing me to buy and support our local Ayer merchants. 5. My detailed 4/27/2023 e-mail, citing the above, to regional manager Josh Alexander requesting reconsideration has gone unanswered as of 5/16/2023 in sharp contrast to the professionalism experienced from site manager Arthur Dulong. 6. We had to re-locate to a distant alternate storage location that does not have a "live-in" site manager and is isolated from the services available in An Ayer. Needless to say this was an unfortunate and suddenly unpleasant U-Haul experience, especially so given the great experience we enjoyed with Mr. Dulong whom we would continue to have liked to work with.
John C | Overall ExperiencePerson in charge was the best from Brighton to ayer the best
James D | First ImpressionsArthur was very helpful and friendly, he made the process very easy.
wendy t | First ImpressionsThe staff is friendly and helpful.
Anne A | Overall ExperienceMost importantly to me, kind, courteous, and helpful. Facility was very clean and everything presented in a professional manner!!!
James T | First ImpressionsI didn't get a lock in the unit. The office just locked up for the night. Arthur opened the door and happily gave me a lock.
Timothy G | First ImpressionsAll of the staff in the Ayer facility especially the manager Arthur Dulong treated me well and professionally. Arthur Dulong should get a substantial raise. He went above and beyond for me. I would definitely use the Ayer facility again.
Leslie T | Overall ExperienceThe staff are really nice and friendly. The location was good for me.
Edna M | Overall ExperienceUnits are clean, protected from the elements and free of critters like mice. I highly recommend for all your storage needs at a reasonable price.
Theodore O | Overall ExperienceArthur is a wonderful asset to UHaul - Conscientious, hard-working, pleasant to work with, gets the job done.
Charles S | Overall ExperienceArthur was extremely helpful. Thank you
Roy M | Overall ExperienceVery efficient and convenient to where I live
Joseph e | First ImpressionsArthur was very helpful & friendly during the process of obtaining a truck and storage unit.
Greg J | First ImpressionsEveryone was fantastic!! Arthur took good care of us! We will definitely recommend and come back if needed!!
Eileen O | Overall ExperienceThe manager is a great guy that goes out of the way to make a great experience. Will definitely be using this location again.
Todd L | Overall ExperienceArthur was very helpful from setting my account up to closing it out. He was professional but friendly. The storage unit was clean and ready for use. I have used this uhaul on several occasions and would do so again if the need arises.
bette d | Overall ExperienceAfter I got checked in and started my inspection of the truck. I noticed the passenger mirror and head light were damaged. I went back in and she set me up in another truck and made very quick work of getting me on the road
John E | Overall ExperienceI would definitely use u-haul again, but due to the thoroughness and concern shown by Arthur, I’m afraid I would be let down anywhere else due to the excellent service that he provided. A huge success!!
John F | Overall ExperienceArthur Dulong the manager was extremely helpful and friendly. Went above and beyond to help. Will definitely come back again!
John E | First ImpressionsArthur was very helpful during the sign up process and was kind and professional. I had a problem the next day and he was there to help. He even remembered my name. That’s good customer service.
bette d | First ImpressionsGreat job, well done 👍👍
DAVID A | Overall ExperienceI have never had such an easy and problem free moving and storage unit experience, the young man running the office was extremely helpful, he explained everything and was very thorough, he was what made this a hassle free and truly worthwhile, Uhaul is lucky to have this man representing your company!!
John F | First ImpressionsBest customer service at the Ayer location !!! Goes above and beyond to ensure customer satisfaction
Karen S | Overall ExperienceThe staff was very friendly and attentive. He really did a good job.
Edna M | First ImpressionsRepresentative goes above and beyond, very polite and friendly
Alex C | First ImpressionsI like it cause it’s away from traffic and the area seems secure. The staff was friendly and seem to care . My belongings are secure and every time I go everything is clean.
Heraclio N | First ImpressionsEverything was great Author was awesome
Juliette R | Overall ExperienceI found the staff to be both personable and professional. Any questions brought up or requests for service were answered in a friendly, satisfying and expedient manner.
Connor B | First ImpressionsThe manager, Arthur Dulong, was courteous, friendly, helpful, and very informative. My son was with me and Arthur answered all our questions. I look forward to putting my things in storage in Ayer. The moving in experience helped me be less apprehensive about the move I am making and Arthur played a big part in achieving that.
Catherine A | First ImpressionsPlace needs a lot of work. Gate is broken. Storage door needs a lube job. Gasket @ bottom of door is dried out and broken. Got a good price.
Mike M | First ImpressionsArthur was so wonderful and helpful when it came to choosing and renting a storage space. We’re very happy and would love to recommend the space.
Dalilah D | First ImpressionsArthur was extremely helpful in setting up my storage. He did a great job!
Jim B | First ImpressionsArthur Dulong, General Manager in Ayer, MA was exceptional. He was very professional as well as very helpful. Great guy to deal with.
Ramachandran C | First ImpressionsMgr. Arthur was extremely experienced, accomodating, and Flexible. Everything was smooth, fair, even free spring water was provided in the hottest most prolonged heat wave in mass. history. Trucks were almost always available to rent when needed!
Rob D | Overall ExperienceArthur was very helpful and professional, would definitely recommend uhaul.
Brett H | First ImpressionsArthur is the best!
Vimal N | Overall ExperienceI have used other u-haul locations before, some quite good, others not so good. This location is the best!! Thanks!!
Todd L | First ImpressionsArthur, the General Manager of the facility, is truly wonderful, cooperative and very kind. He made sure we had all the help we needed. Thank you, Arthur!
STEVEN L | Overall ExperienceOffice manager very effective and friendly!
Pamala m | Overall ExperienceVery helpful and pleasant.
BETTY A | Overall ExperienceArthur is awesome! He went above and beyond to provide the best customer service! Thank you, Arthur!!
Elizabeth S | First ImpressionsArthur Dulong is a fantastic manager with superb customer service. He has amazing experience and knowledge!!
Michael A | First ImpressionsLikely to use again if necessary
David H | Overall ExperienceArthur was amazing !!!
John C | First ImpressionsYou were very helpful just to change the unit as someone else had l477 the lady was very helpful doing and giving me a better unit . Thank you
Beverly P | First ImpressionsConvienient, safe, secure, dry, Did not see rodents or droppings. Freindly workers.
Robert C | Overall ExperienceTheir office staff was helpful and friendly. I would definitely recommend them to anyone in need of extra storage.
tammy p | Overall ExperienceI only moved out because I moved into a bigger place. I was between places and living with friends when I rented the storage. I now am renting my own place which is a half a house. I don't need the storage anymore. I was treated very well and I will come back if I ever need to. Thank You for your great service Stephen Quinn
Stephen Q | Overall ExperienceArthur DuLong is one of the kindest human beings I have ever met. He went above and beyond to help me out I can’t say enough how much I appreciate him. If I ever had a business I would definitely want Arthur to be a part of it It’s nice to know that people like Arthur exist
Margaret D | Overall ExperienceFriendly staff always ready to make things easier for me.
Stephen W | Overall ExperienceAuthor was amazing! Give him a raise.
ELDRED A | First ImpressionsRep was quick and helpful
karen t | First ImpressionsI went to U-Haul yesterday. I was assigned unit D166 which did not close completely when locked. I called the Ayer phone number which bounced to an off-site operator who said she would send a message to Ayer. I wound up going back to the office and getting assigned a new unit which worked fine. This is not a "Below Average" rating for the Ayer site, but for the system set in place when there is an issue. Otherwise, the Ayer site is "Excellent!"
Stephen W | First ImpressionsProfessionally well run company that met all my storage needs. Thank you Arthur. Steve Wentzell
Stephen W | Overall ExperienceArthur is professional, knowledgeable, and pleasant to work with.
Charles S | First ImpressionsBoth staff members I interacted with (Arthur and Aaron) were very friendly and helpful. Minor issue with unit was some sand packed in corners which made shutting door flush with concrete difficult. Was able to sweep/scrape with small broom I happened to have and then close.
JOAN S | First ImpressionsAmazing staff super friendly and helpful. Aaron and Arthur are both amazing!
Samantha C | Overall ExperienceGreat place and service.
robert j | First ImpressionsI really appreciate the easy access using the PIN code because I didn't always have with me. My storage room was always dry, rodent and insect free.
STANLEY R | Overall ExperienceThe service was beyond expectation.
Stephen Q | First ImpressionsArthur Dulong was simply amazing!! So helpful thru my whole process! Would recommend anyone to go to that uhaul location!
Patricia V | Overall ExperienceAnd thank you very much once again thank you U-Haul for being there when needed and attendant who took care of me thank you
GEORGE V | First ImpressionsArthur went way above expectation. He did a great job securing and handling of our 3 U-boxes. During hot/humid days, loading our storage unit,he gave us bottles of water. Arthur is very friendly and helpful. Thank you Arthur!! Bruce & Linda
BRUCE M | Overall ExperienceStaff very pleasant and helpful !
Pamala m | First ImpressionsArthur who runs the place is the best
Russell A | Overall ExperienceArthur and his staff are always very helpful and accommodating. I would recommend Ayer Uhaul to anyone needing a storage unit. I can’t say enough nice things about Arthur, he’s a pleasure to work with.
Brittany A | Overall ExperienceArthur Dulong was a life saver! On Thursday, we were mid-move using Pods and ran out of room, and needed to close on our house sale Friday. Friday morning, Arthur found us three 5x10 storage units and a 10ft box truck to allow us to empty the house in time. Without his extra effort, we would have had to delay closing by a week due to the holiday weekend.
Lucien G | First ImpressionsArthur was incredibly pleasant and helpful throughout the period that I was renting a unit there. If and when I need a storage unit again in the area, I'll be a return customer. Thanks!
Jennie D | Overall Experiencevery helpful and freindly staff would definitly use again. Thank you
Ken G | Overall ExperienceThe staff knew the business really well and was friendly and very helpful. We were so impressed.
Nai L | First ImpressionsI cannot say enough good things about Arthur Dulong. He was enormously helpful in many ways, his knowledge of this business and HOW to treat a customer is impressive. THATS how you create good word of mouth and draw new clients and maintain a loyal base. He should teach a class on customer service.
Arlie S | First ImpressionsAmazing customer service from Arthur!
Samantha C | First ImpressionsGreat customer service.
BRUCE M | First ImpressionsStaff is always knowledgeable, friendly and prompt.
Penny F | First ImpressionsArthur Dulong deserves all the accolades. He consistently went above and beyond to help us both with our move in, and our move out, of Massachusetts. From arranging for us to have access to our U-boxes to mitigating leaking in our unit, Mr. Dulong handled our needs and concerns with the utmost professionalism and courtesy. When we realized we were going to be moving out of MA, he was most helpful both in terms of acquiring U-boxes on short notice as well as facilitating our quick move out of our unit. Throughout this stressful move, Mr. Dulong was a pleasure to work with and truly went out of his way to help us in any way possible.
Janine S | Overall ExperienceThe guy that runs the uhaul is outstanding.
Russell A | First ImpressionsArthur was fantastic!
Everett K | First ImpressionsArthur DuLong Was great we have been customer at this site for many years and the last year with Arthur had been the best Thank you Will Bergmann
William B | Overall ExperienceOur stuff came out the way it went in. What more could you ask?
Dianne W | Overall ExperienceThe guys who help me was cool and respectful and he looks for way to help u out I Recommend
JOSUE R | First ImpressionsProbably the nicest “salesperson “ I’ve ever dealt with.
Windy S | First ImpressionsThe manager of this business has great customer service skills.
Mary M | Overall ExperienceArthur is GREAT!!
CHRISTOPHER L | Overall ExperienceDoors are ruff. Weather looks like it will age storage product
George B | First Impressionslove it, I would consider to have more buiness with U-hual
Junchi P | First ImpressionsArthur was extremely helpful.
Malcolm C | First ImpressionsArthur was great, extremely helpful!!
DAVID B | First ImpressionsArthur went above and beyond to be helpful. The unit we had was the perfect size, located for easy access. I would highly recommend them for your storage needs.
JACQUELINE E | Overall ExperienceThe rental unit was not 'broom clean' obviously not swept out recently and the bait unit looked old. The door was extremely difficult to open and close, it may even be damaged or 'off the track'. I will be asking for assistance when I return. UNIT C 84
Delia W | First ImpressionsI have been there for many years. Aurther Dulong has been an Exceptionable person to deal with. Good people. Just don’t try to think you could pull the wool over his eyes. Keep in touch. He will work with you
Michael F | First ImpressionsFound the manager very nice helpful and pleasant I don’t think you get a nicer person to run your facility
LINDA C | First ImpressionsArthur was wonderful kind and knowledgeable with all of it
Shirley A | Overall ExperienceI booked the unit online. When I arrived, I used the access code to enter the facility but when I arrived at the unit, there was already a lock on the unit that I was supposed to be renting. Because I was moving in after hours there was no on to contact to remedy the situation. I therefore had to rent a unit at another facility farther away, incurring additional mileage charges for the truck I was renting. The manager has since credited my account (pending).
Privacy R | Online Move InArthur and his staff members are truly EXCELLENT at their jobs and have cleaned up the Ayer UHaul location significantly. They addressed all my issues promptly, were easy to get in touch with and are all pleasant and friendly to customers. They provide 5 star customer service! Thank you for all your help!
AUBREY K | Overall ExperienceVery friendly staff, very helpful in the office and then showing us how the locking systems work.
Perry G | First ImpressionsArthur took good care of us.
Dianne W | First ImpressionsGreat service.
Earle Y | First ImpressionsI was very pleased with the staff and storage space it was secure, clean, and convenient . I would use and recommend this place again. Thank you, U-Haul of Ayer. Respectfully, Corey
COREY D | Overall ExperienceSold my unit on accident and have done nothing to rectify it or pay us anything for the money they made from a completely paid up unit
Iesha W | Overall ExperienceArthur was great to work with. Even while having systems issues he was professional and calm. Helped sort out a solution and got me on my way. Reached out when everything was completed and the corporate computer issue was solved.
Jeff C | First ImpressionsWe had a very good experience with the worker there when we came to rent a unit. He went out of his way to help us with a problem. Thank you! Great customer service is always appreciated and remembered.
Carole R | First ImpressionsFabulous office staff. Was super helpful, polite, and went above and beyond to make this a great experience.
Kim D | Overall ExperienceArthur and the guys at Ayer location were great and I would recommend to any friend.
James H | First ImpressionsI never had to really interact with staff, as I was just renting a storage unit for some belongings that I didn’t have space for at home. When I did interact with staff, they were always friendly and helpful. I no longer needed the unit, but if I ever find myself needing another, I’ll be back.
KAYLA C | Overall ExperienceArthur was absolutely amazing to work with. He was professional, courteous and his excellent customer service skills above the rest! That was truly appreciated. Thanks again
Marie D | Overall ExperienceThis was by far the best experience I've ever had at any store I've even been to . I'm 37 years old and have traveled the country and used Uhaul a lot over the year but this was not only the best experience at a Uhaul it was the best of any store I've been to. Both Doug and Arthur are the most helpful and polite people I've run into. Bent over backwards to help me out in a very difficult time. Thank you to them . You guys need to take care of them in anyway you can .
SETH F | First ImpressionsThe service man was very personable and helpful. He knows his job and did it very well taking me through every step making sure I understood all the steps to access my unit
Kenneth G | First ImpressionsBecause it is outside, people should be encouraged to cover their items with a tarp. Everything got covered in thick spider webs and pollen. Everyone in the office was wonderful and so helpful!
Kathryn H | Overall ExperienceGreat storage unit and great location! If we deploy again from here will definitely use you guys again!
TREVA B | Overall ExperienceThe staff was always prompt and professional.
Jeffrey D | Overall ExperienceAuthor is a very professional young man we enjoyed working with him very much
William B | First ImpressionsArthur was very helpful! He explained in detail the different size units and the cost associated with them. Showed me how to work the gate card personally and explained everything in depth so I didn’t leave with questions. He was very friendly and professional and I recommend this place to everyone!
Tiffany P | First ImpressionsEven during this Covid 19 crisis the staff was attentive, and implemented appropriate safety procedures.
ELIZABETH W | Overall ExperienceWe were at the Ayer facility recently on March 18. Arthur, the sales representative was simply amazing! He was very professional, attentive and courteous. He was knowledgeable and attended to all our renting and storage questions and needs. He treated us with respect and made us feel like valued customers. We were all quite impressed! He is definitely a star employee in our eyes. Thanks Arthur!!
Marie D | First ImpressionsI have always been treated with the utmost respect at this facility, the Staff really tries to help out when they can, you have a really awesome staff thank you Samantha Gram
SAMANTHA G | Overall ExperienceGreat rates and great service along with a clean and dry unit. Can’t ask for more.
Theodore O | Overall ExperienceGates were always open. The card access box was usually blocked by a trailer or truck
Jeff R | Overall ExperienceI had of me and one day when I was there smelled like liquor problem living in one of the units come over when the unit was open it was obviously to look inside to see what was in there so security is
Timothy S | Overall ExperienceAwesome experience with the employee at check in and it surely made our packing the truck, driving two hours to a storage facility a lot easier and pleasant!!! Great laughs and customer service!!!
Samantha B | First ImpressionsThe facility has been very good for me I no longer need it as well for now call you if I need it again
George M | Overall ExperienceAwesome
Troy L | Overall ExperienceThe rows could use a re-paving, 4” cracks in pavement make it hard to drive a truck smoothly through the rows at any speed. a school bus just outside my unit made it impossible to back up to the unit
ryan w | Overall ExperienceBye George, it was great doing buisness with you. Thanks for all your help. Pat Kennedy
PATRICIA K | Overall ExperienceGreat value and customer service. Thank you George Whitney.
Stephen T | Overall ExperienceToo many problems. Not enough space to provide feedback
Lisa D | Overall ExperienceI rented one of the few units that was not protected by a gate, yet still had to pay the same price as other units that were. The owner seemed annoyed whenever I went in & was not friendly or helpful.
JEANNE D | Overall ExperienceStaff is very attentive and helpful to your needs.
Salvatore I | Overall Experiencewell worth the use
michael j | Overall ExperienceGREAT experience storing my Mom's stuff! Easy in, easy out! @ a decent price. They were friendly & very helpful. Iesha was exceptionally kind and professional! ! I definitely would recommend them!
Valeri D | Overall ExperienceI waited at the office, blew my horn, and beat on the door for 90 mins, Your gen mngr, George Whitney was asleep on duty at 2:30 pm with the office doors unlocked. I will never be back.
Ray L | First ImpressionsVery helpful
Marilyn H | First ImpressionsGood facility and friendly service.
BACEM M | Overall ExperienceWhen we arrived nobody was there. Me and another customer had to wait 15 minutes until someone arrived to take care of us. For me that's not good.
amelio o | First ImpressionsI've rented storage units and trucks from other UHaul locations in the past. Overall the Ayer location was much better to deal with. 24 hour access is convenient and units were clean and dry.
John D | Overall ExperienceI don't think it's fair that I should pay $75 a month like everyone else when my storage unit is OUTSIDE of the protected fenced area. My monthly fee should be reduced.
JEANNE D | ReservationFriendly staff, and convenient hours
Joseph W | Overall Experiencen/a
Joseph M | Overall ExperienceVery nice and friendly staff.... everyone was very helpful when needed... I would definitely recommend this facility
Denise E | Overall ExperienceIssues, issues and issues one after the other. Not notified about boxes arriving. When we arrived, employee didn't even now our boxes are there. Not having storage unit available even though we....
Olga K | Overall ExperienceKenny is the best. Seriously. He made everything so easy. You guys are so lucky to have such an awesome employee.
Tiffanie A | Overall ExperienceI was thinking of using them again. I live down the street from the Uhaul facility from central street, leominster. Did not like the people and they jacked up the prices for storage. I do like aye
Armen A | Overall ExperienceMy box arrived broken into and completely disheveled. I was shocked nothing was stolen. The lack of communication between uhaul and movers made my life very difficult.
Haley B | Overall ExperienceStaff friendly but not super competent - several tries to get a functioning unit (broken door, couldn’t switch in the system, etc.) The unit itself was pretty dirty & a cigarette butt found on one box
Mary M | Overall ExperienceIts not good. The security gate is always broken or vandalized and so made ussless. There are large portions of the outside fence missing or damaged. This is a high crime area and you have no security
SEAN P | Overall Experience