Customer Reviews for U-Haul Moving & Storage of Bel Air

6,608 reviews

200 W I65 Service Rd S   Mobile, AL 36608
(S Of Dauphin St and N of Airport Blvd, near Dauphin Way Baptist Church)

(251) 343-7101

View Facility Map

Office Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(251) 343-7101

200 W I65 Service Rd S
Mobile, AL 36608
(S Of Dauphin St and N of Airport Blvd, near Dauphin Way Baptist Church)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

JOHN H 
Rating:
5.0

Easy and painless experience. All the staff were so nice and helpful. Didn’t have to wait at all for pickup or return. The app was as helpful too.

Lucile C 
Rating:
3.0

The associate was excellent in hooking up the trailer and switching the ball to the proper off set receiver I had to match the proper trailer height. The bad thing is the tires weren’t apparently inspected before I left Alabama and the left front tire blew out which was a a big surprise being I had an antique car on the trailer. I had to drive seven miles to the next exit. Too dangerous to stay on 75 on the side of the road. When roadside reached us at the BP station the left rear tire also had the steel belt showing and coming out of the tread. So that was two tires needing replacement. I asked the agent from roadside to check the other two tires and found the right front had a slice and a notch cut out showing the tire fabric. The right rear tire was the only good tire on the trailer. Scary especially with my 1955 Thunderbird on it. Roadside was great being prompt and handled the issue which was larger than expected but luckily he had 4 tires and wheels in his vehicle. I bought the insurance when renting but I feel I should be compensated for the lost time and having dangerous tires on the trailer rented to me.

PHILIP W 
Rating:
5.0

Customer did not leave a comment.

DARLESIA B 
Rating:
5.0

Customer did not leave a comment.

JUSTIN H 
Rating:
5.0

Customer did not leave a comment.

PETER M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bradley W 
Rating:
5.0

Overall everyone and everything was A -Ok. I will use U-Haul again if I ever have to move again. Thank you

DOROTHY P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SYLVESTER L 
Rating:
5.0

Great people

ROYCE P 
Rating:
5.0

Customer did not leave a comment.

Alexander M  |  First Impressions 
Rating:
5.0

The employee was very friendly and helpful trying to navigate U-Haul’s system outage.

DAVID R 
Rating:
5.0

Customer did not leave a comment.

MALIK M  |  Overall Experience 
Rating:
5.0

The inside of the back was filthy. I took pictures of it

MINNIE K 
Rating:
5.0

Customer did not leave a comment.

MICHAEL L 
Rating:
5.0

The staff was knowledgeable, professional and helpful. Thank you,

Jeff H 
Rating:
5.0

We appreciate the manager on duty on that day very much. We came right at the time of closing and they glad to rent us a trailer. We are from out of town and his help really saved us so much time if we had to came back the next day. Great team.

DUC D 
Rating:
5.0

Customer did not leave a comment.

EDWARD S 
Rating:
5.0

10/0!!

Blackshear C 
Rating:
5.0

Customer did not leave a comment.

MALIK M  |  First Impressions 
Rating:
5.0

They are awesome

Walter W 
Rating:
5.0

Customer did not leave a comment.

RONNIE M 
Rating:
5.0

Easy to rent and return. Exactly what I needed.

AUBREY H 
Rating:
5.0

Customer did not leave a comment.

CLARENCE A 
Rating:
5.0

Very helpful with all my needs!

THOMAS M 
Rating:
5.0

They are awesome

Walter W 
Rating:
5.0

Third time dropping off at this location and service has been awesome each time.

ANDREW P 
Rating:
1.0

When I got the truck the window was already cracked I bring it back the next day they try to blame me for it they need to do better on checking they equipment

TONY N 
Rating:
2.0

Customer did not leave a comment.

TERESA F  |  Overall Experience 
Rating:
3.0

Neither bad nor good equipment was damaged didn’t notice until I was at my vehicle location drove from Alabama to Louisiana with 1 strap on tire because it wasn’t caught at the time I left pickup location

SEDRICK B 
Rating:
5.0

Customer service was great and the car hauler worked out great. Made out long trip much nicer. Thanks

SCOTT N 
Rating:
5.0

Customer did not leave a comment.

Brandon S  |  First Impressions 
Rating:
5.0

Angel helped me check in and set up my trailer. He was professional, friendly, and kind. He also helped me when I returned the trailer (I was struggling due to arthritis in my hands and he jumped right in to help). Great service.

BETH L 
Rating:
5.0

Nothing keep it up.

Charles S 
Rating:
4.0

None

HESTER J 
Rating:
3.0

Make sure the equipment is where I requested. I had to drive over 25 miles out of my way to get the truck and another 7 miles to get a dolly. Changed locations 3 times. Unacceptable

GARY R 
Rating:
5.0

Customer did not leave a comment.

DAVID C 
Rating:
4.0

Customer did not leave a comment.

GWEN P 
Rating:
4.0

Instructions on how to return the u-haul after hours need to be given when the trailer is picked up and while filling out the paperwork. It should be made clear that the person who will return the trailer provide their information at the time of rental. I provided my phone number, but my husband returned the rental and we didn’t realize that he would need my phone to return. Returning the trailer took way longer than it should in the middle of a flash flood. The local “help line” phone number on our contract was not answered and he waited on hold an inordinate amount of time before getting help from the corporate number.

PAUL P 
Rating:
5.0

Customer did not leave a comment.

JOSHUA C 
Rating:
2.0

the lady at the counter lie to me about the trailer not being available until my scheduled time for pick up the trailer was on-site very unprofessional

HOWARD F 
Rating:
5.0

Customer did not leave a comment.

RALPH F  |  Overall Experience 
Rating:
4.0

Nice friendly people and I will be back

RODNEY A  |  Overall Experience 
Rating:
5.0

I love it thanks

Carnelius L  |  First Impressions 
Rating:
5.0

Ethan & his team are excellent! Business owner, Sherri Wright with Caring Transitions. I have been using this location for more than 8 years and they maintain a high quality of customer service daily!

SHERRI W 
Rating:
1.0

This is Identity fraud I am in North Carolina and someone is using my information to get rentals

AMBER B 
Rating:
5.0

Customer did not leave a comment.

Alvin H 
Rating:
5.0

The guy that helped me (sorry can’t remember his name) was very informative and had a great attitude

Christopher H 
Rating:
5.0

Customer did not leave a comment.

Brian M 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN A 
Rating:
5.0

Customer did not leave a comment.

Whitley S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAY S 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE H 
Rating:
5.0

Customer did not leave a comment.

JACQUES J 
Rating:
5.0

Offer water bottle for free

JOSE H 
Rating:
4.0

Computers were down so I couldn’t check out. Later I received my charge and was charged 8.50 for gas. We filled it up before we brought it back. A report has been filed. Even the ending photo shows a full tank. Not happy with this.

SUELLEN F 
Rating:
5.0

Customer did not leave a comment.

RONNIE M 
Rating:
5.0

The person checking me in was wonderful. All 4 staff were friendly and professional. Very friendly

DAVID K 
Rating:
5.0

Ethan and his crew were wonderful. Questions answered and kept me informed at all times. I've never had this top tier customer service before. 10s all around. Thank you ethan so much.

Robert M  |  Overall Experience 
Rating:
5.0

Everything was great

LATARA B 
Rating:
5.0

Trailer was full of empty cardboard boxes. Clean the trailer before renting. .

CHAD M 
Rating:
5.0

Customer did not leave a comment.

Pliant S 
Rating:
5.0

Great service and great team

PRESTON H 
Rating:
5.0

Customer did not leave a comment.

REGINALD A 
Rating:
5.0

Best location in mobile best customer service.

MAGED F 
Rating:
4.0

Customer did not leave a comment.

LAUTHAN G 
Rating:
5.0

Angel was the Best and runs a strict ship which is greatly needed in this business. I appreciate you Angel...BRAVO

ANGLIA E 
Rating:
5.0

THIS TIME EVERYTHING WAS EXPLAINED TO ME AND TRUCK WAS CLEAN.

INGRID J 
Rating:
5.0

I’m in Stone Mountain they made me go 30 miles from my home to drop off location I passed so many uhauls but I proceeded to my drop off location overall it wasn’t a bad experience

BRIDGETT W 
Rating:
3.0

Tire light was on

LA M 
Rating:
4.0

Customer did not leave a comment.

CARRIE C  |  First Impressions 
Rating:
5.0

Ethan & his team are great! I have been using this location for 8+ years. The best of the best!

SHERRI W 
Rating:
5.0

Customer did not leave a comment.

Rillie G 
Rating:
4.0

Customer did not leave a comment.

TAURUS R 
Rating:
5.0

They did everything perfectly give them a raise

JEREMY C 
Rating:
5.0

Customer did not leave a comment.

TODD R 
Rating:
5.0

This was a really easy process. From the young man that assisted with the reservation to the young man at pick up both were polite and helpful

ALBERT A 
Rating:
5.0

Customer did not leave a comment.

ERIC A 
Rating:
5.0

Trailer was ready when I arrived and paperwork & hookup/inspection only took a few minutes. Process was also quick when I turned it back in

DAVID B 
Rating:
5.0

Enjoy the assistance from personnel. Excellent service!

RICHARD C 
Rating:
4.0

Customer did not leave a comment.

JIM B 
Rating:
5.0

I’m grateful and thankful keep up the excellent work

DEMARCUS D 
Rating:
5.0

Customer did not leave a comment.

LYDIA M 
Rating:
3.0

Customer did not leave a comment.

JOSEPH B  |  Overall Experience 
Rating:
5.0

Excellent and professional staff!

DANIEL N 
Rating:
5.0

Ethan and his team have the process perfected. Professional in every way.

JODY F 
Rating:
5.0

Customer did not leave a comment.

ROBERT G 
Rating:
5.0

Customer service is awesome @ this location mainly Ethan he’s very nice.

LASHONDA D 
Rating:
4.0

Customer did not leave a comment.

BRENT W 
Rating:
3.0

The tires on the dual axle trailer I rented were dangerously thin on tread and dangerously out of round. It shouldn’t have been put out for use in that condition. Personnel were friendly and competent. Stop trying to shave a few bucks and get your equipment into shape.

MARK W 
Rating:
5.0

Nothing to improve.everything was great 😃👍

LINDA T 
Rating:
4.0

Customer did not leave a comment.

geneva l 
Rating:
5.0

Customer service is great.

MARK K 
Rating:
4.0

Customer did not leave a comment.

NICOLE T 
Rating:
5.0

Customer did not leave a comment.

SYDNEE M 
Rating:
5.0

Customer did not leave a comment.

BRIAN G 
Rating:
5.0

Answer the phone in store. I called multiple times while I had the uhaul

KAWANAS M 
Rating:
5.0

Very friendly and helpful staff of people. I would definitely use them again!

KEVIN C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CLAYTON K 
Rating:
5.0

Customer did not leave a comment.

LARONDA A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL J 
Rating:
2.0

They gave my reserved van away and said that I could accept another size or drive across town and see if another location had one. Then when I returned the van, there were about 12 other trucks and trailers in the check in spot. After checking in the van, there was an attempt to charge my card for an additional $106 versus the $12 for the extra mileage.

Samantha C 
Rating:
5.0

Customer did not leave a comment.

JAMES J 
Rating:
5.0

Customer did not leave a comment.

SONJA A 
Rating:
5.0

Customer did not leave a comment.

DAWAN L 
Rating:
5.0

Just needed a little wd40 on the ratchets. A bit dry and stuck. But everything else was great!

jean-paul v 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER J 
Rating:
5.0

Customer did not leave a comment.

WALTER M 
Rating:
5.0

The van was mechanically great and everything worked as it should, but both the inside and outside needed a deep cleaning. The steering wheel was sticky, so I had to clean it. Also, the passenger seat was wet and had to sit on cardboard. The staff at the location were great, the best interaction I've had at a U-haul rental center. The attentiveness and professionalism could not have been better! I will definitely rent from this location again!

Philip A 
Rating:
5.0

Everything was great! The inside of the cab had a smell. But other than the smell: the truck was ready on time, the people were friendly, the transaction did not take a great deal of time. I was very impressed.

CHRISTOPHER W 
Rating:
5.0

When I thought there is no hope at all with my situation, this uhaul location in particular, the people that work here were truly like a ray of hope in utter darkness. Without their knowledge and expertise combined with kindness made me feel at ease and I am glad that I was able to finish my task without any issues.

STEPHEN Y 
Rating:
5.0

Customer did not leave a comment.

Guido R 
Rating:
5.0

Very attentive, helpful and friendly staff.

Marylin B 
Rating:
5.0

Customer did not leave a comment.

CARL D 
Rating:
5.0

Customer did not leave a comment.

Mallory D 
Rating:
5.0

Very kind, helpful and professional personnel at this location.

JOHN B 
Rating:
4.0

I was shown so much kindness by the ppl who work at this location. They have been very courteous, helpful and considerate. Any time I was unsure about anything, they were willing to take time to help me; and made sure I understood. I would recommend this location to anyone who needs a safe place to store things. I always felt welcomed there, and the employees Great!

BEJUANA W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ivory L  |  Overall Experience 
Rating:
3.0

I wasn’t sure that the unit was so small and inside another BLDG. IT turned out ok. But no light.

LINDA S  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

George B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RAMON A  |  Overall Experience 
Rating:
5.0

The customer service is always top tier

Clifton C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jon L  |  First Impressions 
Rating:
5.0

I was very satisfied with the help with my account issues and the overall customer service. The staff is amazing. I do recommend paying the extra money for a climate controlled unit as I had a wide collection of books that I valued but was infested with roaches that in 1-1/2 months devoured some of the covers of my books. Many of my other moving boxes were infected because it was cardboard. Its an outdoor storage unit, I cant fault them too much. However, I would recommend a little pest control measure. 5 stars for the people, great people.

Steven B  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tiffany T  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

TERESA F  |  First Impressions 
Rating:
5.0

Awesome location and convenient to school. Never any issues and customer service was great!

KYLIE D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

michael m  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sharon K  |  First Impressions 
Rating:
3.0

The prices are steep here. But overall it's clean and well maintained.

Naomi H  |  Overall Experience 
Rating:
5.0

Great team members help me with a truck then offer me a promotion deal that was amazing thanks see yall soon

tyrone t  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TERRY M  |  Overall Experience 
Rating:
5.0

I’d love to do business with you guys again if I ever need storage, and I would gladly recommend you to a friend 🌹

Carolyn L  |  Overall Experience 
Rating:
5.0

Every one was very nice and friendly from the time I stored my stuff until I moved everything out. I would definitely use them again.

JENNICE W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

michael s  |  Overall Experience 
Rating:
5.0

Everything was great

kirk w  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

QUANISHA K  |  First Impressions 
Rating:
5.0

The staff was great❤️and very helpful 🙃

Thomasina P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANTHONY J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

alesia t  |  Overall Experience 
Rating:
5.0

Great place

John S  |  First Impressions 
Rating:
5.0

Thanks for making my day easier

LEMIRRIAN W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Darkeshia H  |  Online Move In 
Rating:
4.0

It was a nice, convenient storage facility.

CHERYL B  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

PHILIPPE D  |  First Impressions 
Rating:
5.0

Thanks So Much!

Patricia M  |  Overall Experience 
Rating:
4.0

The only problem I had but wasn't a big issue that it needed a light in my storage unit, other than that the employee was friendly and helpful. They never keep you waiting long.

Deborah B  |  Overall Experience 
Rating:
5.0

Cody was especially helpful! He did a great job assisting me at all times.

Shawn P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KRISTEN L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jennifer y  |  First Impressions 
Rating:
1.0

Get a camera.

PAUL A  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

WILLIAM M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mike p  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Broderick M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA O  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jesse H  |  Overall Experience 
Rating:
4.0

Thank u

Gervonia S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

crystal r  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ninette A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MATTHEW G  |  First Impressions 
Rating:
5.0

Everyone was kind, corteous and went out of their way to help whenever I had issues. The staff was very knowledgeable. I was never passes off to other people or made to go in circles when I asked questions. I would definitely do business with them again.

ericka b  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CARNELIUS L  |  First Impressions 
Rating:
5.0

Only issue was I was told would get lock in storage … did not find. Or get. Everything has been awesome

Karen S  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Annie L  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Javious W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FRANK C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charleen h  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KYLIE D  |  Overall Experience 
Rating:
5.0

Great

FRANK C  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

mattraniquia c  |  Overall Experience 
Rating:
5.0

The staff was incredibly helpful during every step of our storage experience. We will absolutely be coming back for storage needs in the future. Thanks team!!

Bryan D  |  Overall Experience 
Rating:
5.0

Great job

JERRY C  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JOYCE D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHIMEKA J  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

SAHARA T  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MONICA J  |  Overall Experience 
Rating:
5.0

Really went above be and beyond for me and kept me with a peace of mind about my thing! Service was quick and easy!

CHERYL P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHERYL P  |  First Impressions 
Rating:
5.0

Cody was very helpful!

Thomas B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kirk w  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michaela W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KERI S  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JAMES W  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Yu-Vewnille S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ida R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Azalia J  |  Overall Experience 
Rating:
1.0

I missed a payment for storage it was double locked I went online and paid it my spouse went to facility 3 DAYS later and it was still double locked had to wait more than 30 min for someone to even acknowledge her to help terrible service U-Haul

Kevin K  |  Overall Experience 
Rating:
5.0

The only problem I had was, I requested a 10×15 storage unit and they only had a 10×10 @ this location, but I made it work. Overall everything was good.

JENNICE W  |  First Impressions 
Rating:
4.0

Except for the lack of a ramp and poor drainage at the entrance of the climate control building, this Uhaul storage facility was perfect. Very thankful to have safe secure storage for our business overflow. The team was very accommodating and helpful. Will use again should the need arise.

KGB O  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Carol C  |  Overall Experience 
Rating:
5.0

Staff always easy to work with and I’ve always felt my belongings were safe.

REBECCA F  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DESTINY M  |  First Impressions 
Rating:
5.0

Very nice people.

ARICKE T  |  First Impressions 
Rating:
5.0

None no comments.

FLORENCE W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Benjamin L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

YOO K  |  Overall Experience 
Rating:
5.0

Great customer service. Will definitely return if needed.

Jason T  |  First Impressions 
Rating:
5.0

My experience with U-Haul were the reminders I received.

Terri W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KGB O  |  First Impressions 
Rating:
5.0

We were very impressed with the friendly, helpful staff, and the cleanliness of the facility, including the restrooms.

Theresa T  |  Overall Experience 
Rating:
3.0

No comments.

FLORENCE W  |  First Impressions 
Rating:
5.0

Excelente servicio me gusto la actitud de los muchachos fueron rápidos y amables!!

Willy R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michaela W  |  First Impressions 
Rating:
2.0

I was scheduled to get my truck at 12:00 they told me to come at 12:45 1hour before my schedule appointment

rashanda t  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shirley B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

cheryl H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

edward g  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin I  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dorothy S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MISTY A  |  Overall Experience 
Rating:
5.0

It was clean and organized, doing busy seasons and day few less storage carts available.prices went up every 1-2years.

ANGELA W  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ERVIN J  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Joshua H  |  Overall Experience 
Rating:
5.0

N/A

george p  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pamela B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bobbie R  |  First Impressions 
Rating:
5.0

Very easy to move in with no problems at all. Plus the staff were super helpful and friendly. Well done.

Michael B  |  Online Move In 
Rating:
3.0

We had this unit for about15 years. About 6 years or so ago the spring broke in the roll up door, office said they would have it repaired if I left them a key so I did. We I finally returned a few a go ,I was surprised to find the spring not replaced, my key lost, and place under new managers. Priced me out after rent was raised to $149.00 a month.

DANNE A  |  Overall Experience 
Rating:
4.0

Thank you UHAUL co, and employees. It’s good to know somebody cares about the customer receiving great,quality service.

BEJUANA W  |  First Impressions 
Rating:
5.0

The staff was friendly and efficient.

CHERYL B  |  First Impressions 
Rating:
3.0

They over charge my credit card and made a mistake in billing me. For the truck return

Kevin I  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elizabeth j  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TOBIAS T  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Grace R  |  First Impressions 
Rating:
5.0

They was nice to me and they help me with what I needed!

alicia c  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES H  |  Overall Experience 
Rating:
5.0

Steven & Chris are a blessing...truly helpful & empathetic to me & my family, during such a stressful occasion. THANK YOU AGAIN!

Kevin R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Domingo G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

December H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cassandra S  |  Overall Experience 
Rating:
5.0

Excellent service from start to finish

LaQuanda A  |  Overall Experience 
Rating:
1.0

I had a free month of storage from renting the uhual. I got charged $177 already for the storage. Also, I had to purchase a lock

Cassandra S  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Harry S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jamesetta T  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

felicia w  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Melondy B  |  Overall Experience 
Rating:
5.0

The entire staff is always helpful.. This store is older BUT very well maintained. I also really like it’s location. Thanks Cody and Tyree I’ll be back! Terri

TERRI D  |  Overall Experience 
Rating:
1.0

My move with u-haul was a huge inconvenience. The company did very little to accommodate my needs due to their error. I am highly dissatisfied with their customer service. I would not recommend this company for future movers. Horrible!

Tee W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ricky H  |  Overall Experience 
Rating:
5.0

Great Service

WANDA W  |  First Impressions 
Rating:
5.0

quick to help unsolicited! Made the experience quite pleasant.

ROBERT H  |  First Impressions 
Rating:
5.0

I just want to say Cody Hill is the best manager ever he is he helped me by Above & Beyond he went all out the way to make sure I was safe comfortable and helped me with everything both of the guys that works with him also were very helpful this is the best place ever

SHAVON B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MCARTHUR S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Clifton C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aaron P  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

douglas p  |  Overall Experience 
Rating:
5.0

The staff there is very nice and helpful they will work with you when you need them

December H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gregory w  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rita T  |  Overall Experience 
Rating:
5.0

Thank you so much

winifered a  |  Overall Experience 
Rating:
5.0

Thk you

Eugenia B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William W  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Natalia B  |  Overall Experience 
Rating:
5.0

Great job

Donyella M  |  First Impressions 
Rating:
1.0

One payment check was sent to the bank 3 weeks late. One payment check was lost by the office. Overall, the office practices are greatly lacking.

Chiquita P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tylisha K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alexis T  |  First Impressions 
Rating:
5.0

Great Location

SYLVESTER P  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Beatrice R  |  First Impressions 
Rating:
5.0

Thanks for the excellent service 😀

Ingrid C  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Elaine S  |  Overall Experience 
Rating:
1.0

Horrible Customer service at time of move-out. Had to call corporate office NUMEROUS times and wait WELL OVER 3HOURS hours in order to keep from being billed for an additional month even though I moved out of unit #1460 a day early. Will take my business elsewhere the next time that Ineed a storage unit. 😞

Shyoki M  |  Overall Experience 
Rating:
5.0

I love all of the staff, they all need raises and a lunch of their choice. viva la uhaul

India H  |  Overall Experience 
Rating:
1.0

Someone broke into the building and broke every window on every car.

Roderick P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Travis T  |  First Impressions 
Rating:
3.0

Well I was going to rate the facility very well until it was miscommunication and they call not me but my MOM to tell me that I had to come and MOVE MY ITEMS OUT OF THE STORAGE THAT MY BOYS HAD PLACED THE ITEMS IN THE WRONG STORAGE AND MY ITEMS WAS PLACED IN THE STORAGE THAT THE WORKER Walked me to and showed me the she storage I am in!! Very unprofessional for them to notify someone else instead of ME with the wrong information when my MOM IS SICKLY AND I STAY 4hours away and I paid the storage up to Aug. and my paperwork has the number on it that the storage has my items in! No it’s not miscommunication on my behalf they need to communicate before they call the CUSTOMER!!

Alicia J  |  Overall Experience 
Rating:
5.0

The staff at this location is always amazing. And go out of their way to help.

Tracy P  |  Overall Experience 
Rating:
5.0

They were very helpful n nice

brandy l  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donald S  |  Overall Experience 
Rating:
5.0

Great staff and crew! I will most definitely recommend and use again as well!

PATRICK N  |  Overall Experience 
Rating:
5.0

Excellent customer service and friendly staff.

Sheena H  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

TERRI D  |  First Impressions 
Rating:
5.0

Everything was great and Steven Curtis was so helpful, my reservations where screwed up but he took care of everything and welcomed me with great hospitality to the city...my moving overall experience with relocating was great and thank you Uhaul for making it possible

jennifer m  |  First Impressions 
Rating:
3.0

I found rat feces on my belongings almost every time I went into that unit. I was paying waaay too much money to be dealing with rats

Kayla E  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

pam r  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tara C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jarian T  |  Overall Experience 
Rating:
5.0

Cody and the rest of the staff were friendly and welcoming. Looking forward to a long and great relationship.

charles w  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

russell h  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gary R  |  Overall Experience 
Rating:
5.0

Thank you so much for everything.

Mary L  |  Overall Experience 
Rating:
5.0

Constance and Cody was t. Constance maintain a positive attitude throughout all my questions. Very sweet lady I love this location everyone is amazing

Tamika D  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

carlos s  |  Overall Experience 
Rating:
5.0

The manager really helped. Even though I had made a reservation for a storage unit with my credit card by phone with national U-Haul when I arrived the unit was no longer available. The manger was able to help me

Lyman H  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Carol C  |  First Impressions 
Rating:
4.0

I needed a 10x15 storage space. The one I got was in an old storage building that had not been updated. The door was extremely hard to open and close. It needed a lot of lubrication. I was told at check-in that I needed a special lock for the door (which I already had) but it would not fit the slide-latch mechanism so I (fortunately) had a regular padlock with me that worked. When I mentioned this to the desk girl she said "oh yes, that's the old building. The new locks won't fit those doors." It's a good thing that I hadn't already purchased the required lock...

Keith F  |  First Impressions 
Rating:
5.0

None

Harold v  |  First Impressions 
Rating:
4.0

The automatic lighting was tricky to get to turn on in the hallway. It took a lot of motion to activate. Facility was secure.

Rosemary G  |  Overall Experience 
Rating:
4.0

I experienced 3 price increases during my contract. This place was way to expensive!

Bridget l  |  Overall Experience 
Rating:
4.0

I really appreciate the two workers that was took care of me that day, they was very helpful.

LORETTA M  |  First Impressions 
Rating:
5.0

Customer service up on renting and return was excellent. Good group of people.

Tammy M  |  First Impressions 
Rating:
1.0

I was very dissatisfied I previous reserve online got to facility they had no information that I had a storage unit time delayed I got the storage online to return the storage unit was not unlock ther

Paula G  |  First Impressions 
Rating:
5.0

Extremely helpful staff and they provide a great service.

eric m  |  Overall Experience 
Rating:
5.0

My truck sat a whole month not touched with a camera on it at all time i was nervous leiving it out of state but id do it again no question

Christopher K  |  Overall Experience 
Rating:
5.0

The guy who check me out was amazing. He was very friendly and helpful . I can’t remember his name but I know you’ll can pull it up. I’m glad I went Uhaul for my traveling and storage needs!!!

fiora l  |  First Impressions 
Rating:
5.0

Store was very busy - one employee with one trainee. Lady was very helpful, thorough and patient. Never lost her cool and was great.

Rosemary G  |  First Impressions 
Rating:
5.0

The location was Very convenient and the staff was friendly..

Micheal W  |  Overall Experience 
Rating:
1.0

Tried changing the contact info. on the unit 3x (2x in person; 1x on phone). The new info. didn't save which resulted in multiple late fees. Check payments were also lost 2x giving us more late fees.

Peyton G  |  Overall Experience 
Rating:
5.0

Davis was extremely helpful very nice and we will definitely be using them again if need be in the future I highly recommend this facility.

Lisa M  |  Overall Experience 
Rating:
5.0

They helped out tremendously. Thank you Thank you

Terri W  |  First Impressions 
Rating:
5.0

Great , great people. Can't say that about everyone with U Haul.

Laurance M  |  First Impressions 
Rating:
4.0

I have been dealing with Uhaul for a few years, In every location service has been good. Always very helpful. Thank you Uhaul for hiring people that care.

Kay P  |  Overall Experience 
Rating:
5.0

Fantastic staff. Always professional. Always helpful. Always well trained.

John N  |  Overall Experience 
Rating:
5.0

N/A

carlos s  |  First Impressions 
Rating:
5.0

Mr. Davis is very professional in every way. He goes above and beyond to meet and greet every customer with a smile and a great desire to help. I personally think that this guy should be acknowledge

Marvin J  |  Overall Experience 
Rating:
5.0

Made everything so very easy great service

Ralph R  |  First Impressions 
Rating:
5.0

I receive great service and was very satisfied

Angela F  |  Overall Experience 
Rating:
5.0

All that was expected was fulfilled.

jim s  |  Reservation 
Rating:
5.0

Doing a great job.

Mary N  |  Overall Experience 
Rating:
5.0

Had to use Penski for truck they were 1/2 the price and better ride. We got the car hauler from Moffat Rd Uhaul they were excellent, but a total different story when we turned it in in Murfreesboro!

Gwhynn H  |  Overall Experience 
Rating:
5.0

Best move I have ever experienced. Great customer satisfaction. Would recommend.

ralph m  |  Overall Experience 
Rating:
5.0

I would use you home in the future

Bennie S  |  Overall Experience 
Rating:
3.0

Lack of communication

Jason G  |  Overall Experience 
Rating:
5.0

We had a great experience. Friendly and helpful staff made this transition easy.

Jessica s  |  Overall Experience 
Rating:
5.0

Everything was done in a timely manner

Anna B  |  Reservation 
Rating:
5.0

The manager at the I-65 Frontage Road is AWESOME he was so helpful. After almost 4 years of storage I was happy to finally moved my stuff to my home in Mississippi. Kudos to Toni and Brock too.

JANIE T  |  Overall Experience 
Rating:
5.0

EXCELLENT CUSTOMER SERVICE WILL RECOMMEND U HAUL TO ANY ONE NEEDING STORAGE.

Edward H  |  Overall Experience 
Rating:
5.0

I didn't have to visit the site.

LyDia B  |  Overall Experience 
Rating:
4.0

THE STAFF WAS VERY KNOWLEGEABLE.

Erica D  |  Overall Experience 
Rating:
5.0

made my storage & moving very easy

Janice S  |  Overall Experience 
No reviews have been submitted for this location.
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