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ADRIAN SCustomer Reviews for U-Haul Moving & Storage of Bel Air
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great customer focus at this site!
JEFFREY SNothing, keep up the good work.
JERRY HNA
LATANJA LThis U-Haul location was excellent. The employees were helpful and knowledgeable. When a family emergency unexpectedly cut my moving plans short, this location worked with me and my rental and were very understanding of my situation. I was very satisfied with the end result.
HALEY MAlways great service
RUTH HThe girls in the store are the best and need to be paid accordingly since they are the faces of your brand.
MATTHEW HThe truck need to be service .. All lights came while I was traveling.
Darshell MDashboard maintenance and info lights came on off and oil life read 0%....left front tire lost air...I had to air up twice in less than 100 miles...Check in people were sceptical and I never got a word of concern or apology for truck problems, never coming back!!!!!
CHARLES BAwesome service from the young man in the yard,very helpful and respectful
TERRY SI was helped as soon as I arrived. There was some confusion with paperwork. The employee Brennan was very knowledgeable at knowing how to straighten problems. He got me in and out very fast considering the confused paperwork. U-haul has a valuable employee that will help this company, named Brennan... thanks for your professionalism!
James CEasy and painless experience. All the staff were so nice and helpful. Didn’t have to wait at all for pickup or return. The app was as helpful too.
Lucile CThe associate was excellent in hooking up the trailer and switching the ball to the proper off set receiver I had to match the proper trailer height. The bad thing is the tires weren’t apparently inspected before I left Alabama and the left front tire blew out which was a a big surprise being I had an antique car on the trailer. I had to drive seven miles to the next exit. Too dangerous to stay on 75 on the side of the road. When roadside reached us at the BP station the left rear tire also had the steel belt showing and coming out of the tread. So that was two tires needing replacement. I asked the agent from roadside to check the other two tires and found the right front had a slice and a notch cut out showing the tire fabric. The right rear tire was the only good tire on the trailer. Scary especially with my 1955 Thunderbird on it. Roadside was great being prompt and handled the issue which was larger than expected but luckily he had 4 tires and wheels in his vehicle. I bought the insurance when renting but I feel I should be compensated for the lost time and having dangerous tires on the trailer rented to me.
PHILIP WOverall everyone and everything was A -Ok. I will use U-Haul again if I ever have to move again. Thank you
DOROTHY P | First ImpressionsGreat people
ROYCE PThe employee was very friendly and helpful trying to navigate U-Haul’s system outage.
DAVID RThe inside of the back was filthy. I took pictures of it
MINNIE KThe staff was knowledgeable, professional and helpful. Thank you,
Jeff HWe appreciate the manager on duty on that day very much. We came right at the time of closing and they glad to rent us a trailer. We are from out of town and his help really saved us so much time if we had to came back the next day. Great team.
DUC D10/0!!
Blackshear CThey are awesome
Walter WEasy to rent and return. Exactly what I needed.
AUBREY HVery helpful with all my needs!
THOMAS MThey are awesome
Walter WThird time dropping off at this location and service has been awesome each time.
ANDREW PWhen I got the truck the window was already cracked I bring it back the next day they try to blame me for it they need to do better on checking they equipment
TONY NNeither bad nor good equipment was damaged didn’t notice until I was at my vehicle location drove from Alabama to Louisiana with 1 strap on tire because it wasn’t caught at the time I left pickup location
SEDRICK BCustomer service was great and the car hauler worked out great. Made out long trip much nicer. Thanks
SCOTT NAngel helped me check in and set up my trailer. He was professional, friendly, and kind. He also helped me when I returned the trailer (I was struggling due to arthritis in my hands and he jumped right in to help). Great service.
BETH LNothing keep it up.
Charles SNone
HESTER JMake sure the equipment is where I requested. I had to drive over 25 miles out of my way to get the truck and another 7 miles to get a dolly. Changed locations 3 times. Unacceptable
GARY RInstructions on how to return the u-haul after hours need to be given when the trailer is picked up and while filling out the paperwork. It should be made clear that the person who will return the trailer provide their information at the time of rental. I provided my phone number, but my husband returned the rental and we didn’t realize that he would need my phone to return. Returning the trailer took way longer than it should in the middle of a flash flood. The local “help line” phone number on our contract was not answered and he waited on hold an inordinate amount of time before getting help from the corporate number.
PAUL Pthe lady at the counter lie to me about the trailer not being available until my scheduled time for pick up the trailer was on-site very unprofessional
HOWARD FNice friendly people and I will be back
RODNEY A | Overall ExperienceI love it thanks
Carnelius L | First ImpressionsEthan & his team are excellent! Business owner, Sherri Wright with Caring Transitions. I have been using this location for more than 8 years and they maintain a high quality of customer service daily!
SHERRI WThis is Identity fraud I am in North Carolina and someone is using my information to get rentals
AMBER BThe guy that helped me (sorry can’t remember his name) was very informative and had a great attitude
Christopher HOffer water bottle for free
JOSE HComputers were down so I couldn’t check out. Later I received my charge and was charged 8.50 for gas. We filled it up before we brought it back. A report has been filed. Even the ending photo shows a full tank. Not happy with this.
SUELLEN FThe person checking me in was wonderful. All 4 staff were friendly and professional. Very friendly
DAVID KEthan and his crew were wonderful. Questions answered and kept me informed at all times. I've never had this top tier customer service before. 10s all around. Thank you ethan so much.
Robert M | Overall ExperienceEverything was great
LATARA BTrailer was full of empty cardboard boxes. Clean the trailer before renting. .
CHAD MGreat service and great team
PRESTON HBest location in mobile best customer service.
MAGED FAngel was the Best and runs a strict ship which is greatly needed in this business. I appreciate you Angel...BRAVO
ANGLIA ETHIS TIME EVERYTHING WAS EXPLAINED TO ME AND TRUCK WAS CLEAN.
INGRID JI’m in Stone Mountain they made me go 30 miles from my home to drop off location I passed so many uhauls but I proceeded to my drop off location overall it wasn’t a bad experience
BRIDGETT WTire light was on
LA MEthan & his team are great! I have been using this location for 8+ years. The best of the best!
SHERRI WThey did everything perfectly give them a raise
JEREMY CThis was a really easy process. From the young man that assisted with the reservation to the young man at pick up both were polite and helpful
ALBERT ATrailer was ready when I arrived and paperwork & hookup/inspection only took a few minutes. Process was also quick when I turned it back in
DAVID BEnjoy the assistance from personnel. Excellent service!
RICHARD CI’m grateful and thankful keep up the excellent work
DEMARCUS DExcellent and professional staff!
DANIEL NEthan and his team have the process perfected. Professional in every way.
JODY FCustomer service is awesome @ this location mainly Ethan he’s very nice.
LASHONDA DThe tires on the dual axle trailer I rented were dangerously thin on tread and dangerously out of round. It shouldn’t have been put out for use in that condition. Personnel were friendly and competent. Stop trying to shave a few bucks and get your equipment into shape.
MARK WNothing to improve.everything was great 😃👍
LINDA TCustomer service is great.
MARK KVery friendly and helpful staff of people. I would definitely use them again!
KEVIN C | Overall ExperienceI was shown so much kindness by the ppl who work at this location. They have been very courteous, helpful and considerate. Any time I was unsure about anything, they were willing to take time to help me; and made sure I understood. I would recommend this location to anyone who needs a safe place to store things. I always felt welcomed there, and the employees Great!
BEJUANA W | Overall ExperienceI wasn’t sure that the unit was so small and inside another BLDG. IT turned out ok. But no light.
LINDA S | Overall ExperienceThe customer service is always top tier
Clifton C | First ImpressionsI was very satisfied with the help with my account issues and the overall customer service. The staff is amazing. I do recommend paying the extra money for a climate controlled unit as I had a wide collection of books that I valued but was infested with roaches that in 1-1/2 months devoured some of the covers of my books. Many of my other moving boxes were infected because it was cardboard. Its an outdoor storage unit, I cant fault them too much. However, I would recommend a little pest control measure. 5 stars for the people, great people.
Steven B | Overall ExperienceAwesome location and convenient to school. Never any issues and customer service was great!
KYLIE D | Overall ExperienceThe prices are steep here. But overall it's clean and well maintained.
Naomi H | Overall ExperienceGreat team members help me with a truck then offer me a promotion deal that was amazing thanks see yall soon
tyrone t | Overall ExperienceI’d love to do business with you guys again if I ever need storage, and I would gladly recommend you to a friend 🌹
Carolyn L | Overall ExperienceEvery one was very nice and friendly from the time I stored my stuff until I moved everything out. I would definitely use them again.
JENNICE W | Overall ExperienceEverything was great
kirk w | Overall ExperienceThe staff was great❤️and very helpful 🙃
Thomasina P | Overall ExperienceGreat place
John S | First ImpressionsThanks for making my day easier
LEMIRRIAN W | First ImpressionsIt was a nice, convenient storage facility.
CHERYL B | Overall ExperienceThanks So Much!
Patricia M | Overall ExperienceThe only problem I had but wasn't a big issue that it needed a light in my storage unit, other than that the employee was friendly and helpful. They never keep you waiting long.
Deborah B | Overall ExperienceCody was especially helpful! He did a great job assisting me at all times.
Shawn P | Overall ExperienceGet a camera.
PAUL A | Overall ExperienceThank u
Gervonia S | First ImpressionsEveryone was kind, corteous and went out of their way to help whenever I had issues. The staff was very knowledgeable. I was never passes off to other people or made to go in circles when I asked questions. I would definitely do business with them again.
ericka b | Overall ExperienceOnly issue was I was told would get lock in storage … did not find. Or get. Everything has been awesome
Karen S | Online Move InGreat
FRANK C | First ImpressionsThe staff was incredibly helpful during every step of our storage experience. We will absolutely be coming back for storage needs in the future. Thanks team!!
Bryan D | Overall ExperienceGreat job
JERRY C | First ImpressionsReally went above be and beyond for me and kept me with a peace of mind about my thing! Service was quick and easy!
CHERYL P | First ImpressionsCody was very helpful!
Thomas B | First ImpressionsI missed a payment for storage it was double locked I went online and paid it my spouse went to facility 3 DAYS later and it was still double locked had to wait more than 30 min for someone to even acknowledge her to help terrible service U-Haul
Kevin K | Overall ExperienceThe only problem I had was, I requested a 10×15 storage unit and they only had a 10×10 @ this location, but I made it work. Overall everything was good.
JENNICE W | First ImpressionsExcept for the lack of a ramp and poor drainage at the entrance of the climate control building, this Uhaul storage facility was perfect. Very thankful to have safe secure storage for our business overflow. The team was very accommodating and helpful. Will use again should the need arise.
KGB O | Overall ExperienceStaff always easy to work with and I’ve always felt my belongings were safe.
REBECCA F | First ImpressionsVery nice people.
ARICKE T | First ImpressionsNone no comments.
FLORENCE W | Overall ExperienceGreat customer service. Will definitely return if needed.
Jason T | First ImpressionsMy experience with U-Haul were the reminders I received.
Terri W | Overall ExperienceWe were very impressed with the friendly, helpful staff, and the cleanliness of the facility, including the restrooms.
Theresa T | Overall ExperienceNo comments.
FLORENCE W | First ImpressionsExcelente servicio me gusto la actitud de los muchachos fueron rápidos y amables!!
Willy R | First ImpressionsI was scheduled to get my truck at 12:00 they told me to come at 12:45 1hour before my schedule appointment
rashanda t | First ImpressionsIt was clean and organized, doing busy seasons and day few less storage carts available.prices went up every 1-2years.
ANGELA W | Overall ExperienceN/A
george p | Overall ExperienceVery easy to move in with no problems at all. Plus the staff were super helpful and friendly. Well done.
Michael B | Online Move InWe had this unit for about15 years. About 6 years or so ago the spring broke in the roll up door, office said they would have it repaired if I left them a key so I did. We I finally returned a few a go ,I was surprised to find the spring not replaced, my key lost, and place under new managers. Priced me out after rent was raised to $149.00 a month.
DANNE A | Overall ExperienceThank you UHAUL co, and employees. It’s good to know somebody cares about the customer receiving great,quality service.
BEJUANA W | First ImpressionsThe staff was friendly and efficient.
CHERYL B | First ImpressionsThey over charge my credit card and made a mistake in billing me. For the truck return
Kevin I | First ImpressionsThey was nice to me and they help me with what I needed!
alicia c | Overall ExperienceSteven & Chris are a blessing...truly helpful & empathetic to me & my family, during such a stressful occasion. THANK YOU AGAIN!
Kevin R | First ImpressionsExcellent service from start to finish
LaQuanda A | Overall ExperienceI had a free month of storage from renting the uhual. I got charged $177 already for the storage. Also, I had to purchase a lock
Cassandra S | First ImpressionsThe entire staff is always helpful.. This store is older BUT very well maintained. I also really like it’s location. Thanks Cody and Tyree I’ll be back! Terri
TERRI D | Overall ExperienceMy move with u-haul was a huge inconvenience. The company did very little to accommodate my needs due to their error. I am highly dissatisfied with their customer service. I would not recommend this company for future movers. Horrible!
Tee W | First ImpressionsGreat Service
WANDA W | First Impressionsquick to help unsolicited! Made the experience quite pleasant.
ROBERT H | First ImpressionsI just want to say Cody Hill is the best manager ever he is he helped me by Above & Beyond he went all out the way to make sure I was safe comfortable and helped me with everything both of the guys that works with him also were very helpful this is the best place ever
SHAVON B | Overall ExperienceThe staff there is very nice and helpful they will work with you when you need them
December H | First ImpressionsThank you so much
winifered a | Overall ExperienceThk you
Eugenia B | Overall ExperienceGreat job
Donyella M | First ImpressionsOne payment check was sent to the bank 3 weeks late. One payment check was lost by the office. Overall, the office practices are greatly lacking.
Chiquita P | Overall ExperienceGreat Location
SYLVESTER P | First ImpressionsThanks for the excellent service 😀
Ingrid C | Overall ExperienceHorrible Customer service at time of move-out. Had to call corporate office NUMEROUS times and wait WELL OVER 3HOURS hours in order to keep from being billed for an additional month even though I moved out of unit #1460 a day early. Will take my business elsewhere the next time that Ineed a storage unit. 😞
Shyoki M | Overall ExperienceI love all of the staff, they all need raises and a lunch of their choice. viva la uhaul
India H | Overall ExperienceSomeone broke into the building and broke every window on every car.
Roderick P | Overall ExperienceWell I was going to rate the facility very well until it was miscommunication and they call not me but my MOM to tell me that I had to come and MOVE MY ITEMS OUT OF THE STORAGE THAT MY BOYS HAD PLACED THE ITEMS IN THE WRONG STORAGE AND MY ITEMS WAS PLACED IN THE STORAGE THAT THE WORKER Walked me to and showed me the she storage I am in!! Very unprofessional for them to notify someone else instead of ME with the wrong information when my MOM IS SICKLY AND I STAY 4hours away and I paid the storage up to Aug. and my paperwork has the number on it that the storage has my items in! No it’s not miscommunication on my behalf they need to communicate before they call the CUSTOMER!!
Alicia J | Overall ExperienceThe staff at this location is always amazing. And go out of their way to help.
Tracy P | Overall ExperienceThey were very helpful n nice
brandy l | First ImpressionsGreat staff and crew! I will most definitely recommend and use again as well!
PATRICK N | Overall ExperienceExcellent customer service and friendly staff.
Sheena H | First ImpressionsEverything was great and Steven Curtis was so helpful, my reservations where screwed up but he took care of everything and welcomed me with great hospitality to the city...my moving overall experience with relocating was great and thank you Uhaul for making it possible
jennifer m | First ImpressionsI found rat feces on my belongings almost every time I went into that unit. I was paying waaay too much money to be dealing with rats
Kayla E | Overall ExperienceCody and the rest of the staff were friendly and welcoming. Looking forward to a long and great relationship.
charles w | First ImpressionsThank you so much for everything.
Mary L | Overall ExperienceConstance and Cody was t. Constance maintain a positive attitude throughout all my questions. Very sweet lady I love this location everyone is amazing
Tamika D | First ImpressionsThe manager really helped. Even though I had made a reservation for a storage unit with my credit card by phone with national U-Haul when I arrived the unit was no longer available. The manger was able to help me
Lyman H | First ImpressionsI needed a 10x15 storage space. The one I got was in an old storage building that had not been updated. The door was extremely hard to open and close. It needed a lot of lubrication. I was told at check-in that I needed a special lock for the door (which I already had) but it would not fit the slide-latch mechanism so I (fortunately) had a regular padlock with me that worked. When I mentioned this to the desk girl she said "oh yes, that's the old building. The new locks won't fit those doors." It's a good thing that I hadn't already purchased the required lock...
Keith F | First ImpressionsNone
Harold v | First ImpressionsThe automatic lighting was tricky to get to turn on in the hallway. It took a lot of motion to activate. Facility was secure.
Rosemary G | Overall ExperienceI experienced 3 price increases during my contract. This place was way to expensive!
Bridget l | Overall ExperienceI really appreciate the two workers that was took care of me that day, they was very helpful.
LORETTA M | First ImpressionsCustomer service up on renting and return was excellent. Good group of people.
Tammy M | First ImpressionsI was very dissatisfied I previous reserve online got to facility they had no information that I had a storage unit time delayed I got the storage online to return the storage unit was not unlock ther
Paula G | First ImpressionsExtremely helpful staff and they provide a great service.
eric m | Overall ExperienceMy truck sat a whole month not touched with a camera on it at all time i was nervous leiving it out of state but id do it again no question
Christopher K | Overall ExperienceThe guy who check me out was amazing. He was very friendly and helpful . I can’t remember his name but I know you’ll can pull it up. I’m glad I went Uhaul for my traveling and storage needs!!!
fiora l | First ImpressionsStore was very busy - one employee with one trainee. Lady was very helpful, thorough and patient. Never lost her cool and was great.
Rosemary G | First ImpressionsThe location was Very convenient and the staff was friendly..
Micheal W | Overall ExperienceTried changing the contact info. on the unit 3x (2x in person; 1x on phone). The new info. didn't save which resulted in multiple late fees. Check payments were also lost 2x giving us more late fees.
Peyton G | Overall ExperienceDavis was extremely helpful very nice and we will definitely be using them again if need be in the future I highly recommend this facility.
Lisa M | Overall ExperienceThey helped out tremendously. Thank you Thank you
Terri W | First ImpressionsGreat , great people. Can't say that about everyone with U Haul.
Laurance M | First ImpressionsI have been dealing with Uhaul for a few years, In every location service has been good. Always very helpful. Thank you Uhaul for hiring people that care.
Kay P | Overall ExperienceFantastic staff. Always professional. Always helpful. Always well trained.
John N | Overall ExperienceN/A
carlos s | First ImpressionsMr. Davis is very professional in every way. He goes above and beyond to meet and greet every customer with a smile and a great desire to help. I personally think that this guy should be acknowledge
Marvin J | Overall ExperienceMade everything so very easy great service
Ralph R | First ImpressionsI receive great service and was very satisfied
Angela F | Overall ExperienceAll that was expected was fulfilled.
jim s | ReservationDoing a great job.
Mary N | Overall ExperienceHad to use Penski for truck they were 1/2 the price and better ride. We got the car hauler from Moffat Rd Uhaul they were excellent, but a total different story when we turned it in in Murfreesboro!
Gwhynn H | Overall ExperienceBest move I have ever experienced. Great customer satisfaction. Would recommend.
ralph m | Overall ExperienceI would use you home in the future
Bennie S | Overall ExperienceLack of communication
Jason G | Overall ExperienceWe had a great experience. Friendly and helpful staff made this transition easy.
Jessica s | Overall ExperienceEverything was done in a timely manner
Anna B | ReservationThe manager at the I-65 Frontage Road is AWESOME he was so helpful. After almost 4 years of storage I was happy to finally moved my stuff to my home in Mississippi. Kudos to Toni and Brock too.
JANIE T | Overall ExperienceEXCELLENT CUSTOMER SERVICE WILL RECOMMEND U HAUL TO ANY ONE NEEDING STORAGE.
Edward H | Overall ExperienceI didn't have to visit the site.
LyDia B | Overall ExperienceTHE STAFF WAS VERY KNOWLEGEABLE.
Erica D | Overall Experiencemade my storage & moving very easy
Janice S | Overall Experience