Why is there a need to use a App to pickup up the rental at the office when there is 4+ associates there to assist with the checking out on computer? Upon receiving the vehicle there were two open hand trucks under tagged in my truck.
Kendel SCustomer Reviews for U-Haul Moving & Storage of Bensonhurst
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
5 star service
CHRIST CExcelente servis
Juan FDesk clerk was professional, however the worker that received the trailer at the end of the trip around 2:30 on 1/24/26 was argumentative and hostile in a profane rant, demanded that remove the trailer myself. This person is a liability and should not be employed anywhere around people.
JOHN NGood
Lichan HQuick and easy.
CHRIST COutstanding experience and communication
MAKSIM KExcellent service
URIEL SJust keep on doing what you guys are doing
KELVIN NThis was my inaugural experience renting a truck from a U-Haul facility. I was particularly impressed by the efficiency and speed of the entire process, encompassing both vehicle collection and return. Furthermore, the staff demonstrated exceptional courtesy and provided valuable assistance. The customer service provided was exemplary.
Robert NI havee rented 5x8 enclosed trailer. Unfortunately this location only had 5x8 trailer with a flipdown door. It was an extremely inconvenient for whatever needs I had to use it. U-Haul shouldn't be changing their original trailers with barn doors to a flipdown doors. It limits their usage
VLADISLAV PPerfec
FREDY SGood service thank
Ramon ABetter customer service
YEHUDA NEveryone was very nice.
David GReally cool personal works at this location. I want to said man thanks to everyone and highly recommend this place to everyone
David GThe woman at the front desk, sitting on the right side, showed extreme patience when working with me. She assisted me with checking in on my phone and answered all of my questions in a very supportive and professional manner. This employee was extremely helpful in explaining the billing information and helped me understand what my final bill would look like. This person deserves a bonus.
Kristine CGood service
BILLEL SThe person who received the truck at return was rude and unprofessional, and did not treat customers with respect. This experience was disappointing.
Yaser AI was provided exception customer service !!!
William ZGood
WEIGUO HVery nice
Samir BThe customer service was terrible. I called 24 hours in advance to have my iPod available and they were unable to provide me access to my belongings despite the me giving ample time of heads of notice. When confronted they were very hostile and unhelpful.
Kai SIt was quick, in and out, and amazing customer service! Keep it up!
YOSEF KI’ve rented trucks maybe a dozen times and never had a problem till today. I parked the vehicle and removed the key, as soon as I got out I realized the vehicle was still rolling!! I own a ford e250 which is the same cab as the truck I rented today and know that unless the vehicle is in park the key cannot be removed from the ignition. I know the vehicle today was in park because I took out the key yet it started to roll and I was parked on a street that was flat and not sloped. When I returned the vehicle I alerted the employee at the return station and told him that is not a normal thing. For the remainder of the day I used the emergency brake whenever I parked. That was really a big scare seeing the truck rolling after exiting the cab. That is something to look forward to into as the key should not be able to be removed without the vehicle in park.
JOSEPH O👍👍👍👍❣️good
URI YAfter being a day late to return my truck U-Haul without warning notifying me or calling me towed the truck once I called them to find out if they had picked up a truck they told me they had not. I spoke to three different people on the corporate line as well as somebody in the office, they told me all the same thing to file a police report that had been stolen. Spent six hours at the precinct filing police report reports getting questioned by cops offer for it to be towed at a local U-Haul location very disappointing.
Max DI checked in online -- including sending photos of my driver's license and many other pieces of important personal information -- only to arrive at the Uhaul location and do it all over again for no reason. The people working there couldn't do anything about it, they said, and I had to use the app. So I stood in front of a human being with a computer, using the tiny little desk in front of them to take photos of my license and resubmit a bunch of information I'd already given to Uhaul. After all that, it directed me to a truck outside. When I got to the truck, it turned out I needed to go back inside and FINALLY TALK TO A HUMAN BEING for the keys. This is a wildly stupid and inefficient process that makes me resent your company. If you want to replace your employees with an app so badly, go for it. That SUCKS, but go right ahead and do that.
BENJAMIN GGood service
ZARIF SEverybody was very nice and I would definitely recommend this location
Kendall KFriendly staff.
VOLODYMYR LMy guys at the new trick are the best. I can’t see them doing anything more to help me every time. I’m a regular customer they always give me best service possible.
ENRIQUE JAlready providing best service
JOHN RI happy with my experience
Luis VStocked with plenty of supplies. Customer service gets mixed reviews. Some workers greeted us with politenes, others you take with a grain of salt.
ESTEVAN CRecomien
JOSE CGood service
VALENTIN LWas so helpful and very informative
SHORAM TVery Problemetec checkout reserved on the app put in the employee driver, had a card on file and lady at the counter made the checkout very problamatic. . Also I had 2 rentals sme truck 1 day after the other. 1 was charged $15 dollars more expnesive then the other.
EVELIA M🫶🏻🫶🏻🫶🏻👌👌
LASHA MThe pick up process wasn’t smooth as expected.
Arun Barrived with reservations and got confirmation and was not available
DOV SNo comment at this time
JASON YIs ok
JOSE Mgood person 👍
BORYS GDaphne was a wonderful human being and a tremendous U-Haul worker. The other guys were complete jerks. Felt accused and mistreated. I tried to be extremely nice but they acted like my existence alone was their biggest inconvenience. ON TOP OF THAT, they were trying to use the only 26 foot truck available that I had booked but Daphne insisted on keeping it for my reservation. I had already been delayed 3 hours from the previous U-Haul location. Daphne deserves a raise though!!!
Christian BThough the staff gave me the wrong key for the reserved van, the other staff at the parking lot solved the problem for me. He was very helpful and said, “ customer always comes first!” Excellent job!
PHOEBE YVery old car
FAKHRUL IGreat service they helped me and walked me through the necessary steps needed to rent the van
EMELSMELSI ZNothing,you have excelentes workers 👍
Felix MI’m very happy with the service and thanks to the lady who works at the store for the wonderful service 🤗
FELIX M | First ImpressionsMuy bueno Dios los Bendiga 🙏
walter b | First ImpressionsRacist eat people money
Cindy W | Overall ExperienceThe staff was great and very professional. The manager was also very pleasant
VINCENT J | First ImpressionsStaff members was very friendly helping us
ANDY M | First ImpressionsMuy buen servicio, gracias!
Maria G | Overall ExperienceVery helpful with my rental storage and also with my return of truck
GIUSEPPA M | First ImpressionsWe have never rented a trailer before. The lady set up our vehicle herself. I am grateful that we were given a storage unit for 1 month so we could unload the trailer. Your staff that I encountered were very helpful and knowledgeable. I will recommend uhau to all friends and family.
YAMILEE B | Overall ExperienceThank you so much
sergei v | Overall ExperienceTuve que cambiar la ubicación del espacio por que había escogido una en el espacio superior y no estaba identificado
Frank A | Online Move InThe ceiling too short
Chin C | Overall ExperienceThanks a lot.
tamar k | Overall ExperienceVery helpful and kind staff
DEMOSTHENEP J | Overall ExperienceVery good
Yifan Y | Overall ExperienceThe staff was very professional very alert with the client very friendly I will recommend U-Haul to my family and friends.
Saby C | First ImpressionsI reserve a truck utilizing self-tour; yet still spent over an hour to get the keys for a van. Vans were not clean neither tidy. Gas was on EMPTY as I drove off the lot. Staff were ghetto!
Samuel G | Overall ExperiencePlease be clear about how the movers are an option the customer has to pay for
Justice V | First ImpressionsThe check in process is horrendous. We are forced to use an app instead of getting help from the staff that is there. This makes not sense. And WAY too expensive compared with competitors in the same area. The facility looks like it's falling apart. Your competitors actually take care of their locations. Just an awful experience.
Luis V | Overall ExperienceHelped me from start to finish. Even helped move drop off location which helped me save a lot of time.
JUAN S | First ImpressionsI mean in general, I appreciate any store be opened early and closing late. Moving in or out is a very big deal, so having a store always available when the customers are is always going to be ideal.
RUTH S | First ImpressionsGreat service! Thank you
YURIYA L | Overall ExperienceThe team at Uhaul Bensonhurst were helpful and professional. I highly recommend this location for all storage and moving needs.
andre o | Overall ExperienceTHIS PLACE IS TRASHHHHH UHALE IS A SCAM !!
michael g | Overall ExperienceGreat staff!!!!
ASAD K | Overall ExperienceYou charged so much for small storage. You were ridiculous with the late fees and charges. I would rather you keep my items then pay for your storage. Never again
Ralph G | Overall ExperienceI like to thank the staff, they all were helpful; thank you
KEVIN C | Overall ExperienceIt took 3 weeks to get a card to gain access in..It was horrible that i had too experience this to get to my property. Wasted my time..
Elliott L | Overall ExperienceThe people at customer service are very nasty, in a way very discriminating towards the Spanish, that was the feeling I experienced. Two times I ask that I need a storage in a ground floor because I couldn’t lift heavy stuffed and the first time was given to me but the second time they refused because I didn’t come with the rented car, even though I had expended over three thousand in rents at you company..
Jose H | Overall ExperienceKimberly was a godsend, helping to answer all my questions and make sure I had what I needed. She's a gem!
Christopher B | Overall ExperienceThe customer service was incredible BUT, the storage facility was not great. You had to climb a ladder to add heavy items into the top storage level. This facility needs to be updated asap.
Natalie P | First ImpressionsThe cost for such small and somewhat discomforting. a room was way above the average cost I transfered to a storage room almost twice as big for $75.00 a month less with a building nicer and cleaner and more hrs...
Padilla H | Overall ExperienceThe place had no stairs and I risked my life climbing stairs that was very unstable I was told by the 800 number that I would get a ground floor storage room for my heavy wheels and of course I was lied to like my previous rentals in New Jersey this was once a good company but my last two rentals make me rethink my business with them
danny l | Overall ExperienceGreat service all around, clean, well-lit and secure lockers with individual sprinkler systems installed. Highly recommended.
Gary E | Overall ExperienceI had rented out a storage unit since 2018. I just recently moved out. I will definitely recommend this location to others. Ms. Dahlia and Daphne are the best. It was a pleasure. Stay safe and be well
paulette t | Overall ExperienceI wish there were more ground level units. after having a stroke, its hard to climb in and out of the second floor unit.
Nasima A | First ImpressionsGood staff helpful ,good hours Yes definitely recommend to Family and friends. This location
Manzoor K | Overall ExperienceThe Hispanic gentlemen’s at the counter was very good answering my questions and the gentlemen who showed me the unit was very friendly with pleasant personality. Thank you all
JAZMIN M | First ImpressionsThe associates at this location were very helpful and accommodating as I did not have a reservation for a truck rental or storage. It was a busy day but they were all very professional.
Karen P | First ImpressionsGood customer service. Would recommend to others.
susan m | First ImpressionsThe customer service was very accommodating and accurate. She spoke very nicely and pleasant, even gave me a compliment. Every establishment should have a person like her working for them.
SILVANA I | First ImpressionsVery clean space, very professional staff and Friendly safe place to take you thing.,
Joel R | Overall Experiencethe employees really tried to help. i was a frazzled mess upon arrival and they helped me get organized and unloaded with as little stress as possible. i really appreciated that.
Anna B | First ImpressionsThe staff was very nice and very helpful. Review not an Excellent because the storage unit I reserved i was told unavailable when I got there and had to rent a more expensive unit on ground floor.
peter b | First ImpressionsThe customer service was horrible. The girl at the front desk seemed very lazy and unpleasant. The actual storage room being offered was horrendous and needs to reconstructed. No thanks.
John Q | First ImpressionsI've been a uhaul customer for close to 40yrs., this is by far THE WORST MANAGED and Worst experience I have ever had in my life. Will never use Uhaul AGAIN, they lost a Good Customer!
MICHAEL C | Overall ExperienceI must say that was one of the best group of workers I have notice in all NYC.. The city is a very hard place to work in and to work with a smile in NYC means your working morale are a priority.. TY
diego s | First ImpressionsVery good
TATIANA A | Overall ExperienceI am being charged for a storage when I did not stay over the 30 days and the woman who charged me has not contacted me back to reverse the payment.
bodeline d | Overall ExperienceGood
Angeline N | ReservationTerrible service, confused staff and very slow. Got a contract with inaccurate miles and fuel levels and over had a bad experience.
Dmitri R | Overall ExperienceVery nice, recommend to friends
Angela P | Overall ExperienceGreat please for your storage needs and your truck rental. People are marvelous, friendly, great sense of humor, they are for you when you need them. Everything shines: facility & people. KUDOS 2 ALL!
Ruben D | Overall Experience