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ANGELA DCustomer Reviews for U-Haul Moving & Storage of Bensonhurst
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
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JASON YIs ok
JOSE Mgood person 👍
BORYS GDaphne was a wonderful human being and a tremendous U-Haul worker. The other guys were complete jerks. Felt accused and mistreated. I tried to be extremely nice but they acted like my existence alone was their biggest inconvenience. ON TOP OF THAT, they were trying to use the only 26 foot truck available that I had booked but Daphne insisted on keeping it for my reservation. I had already been delayed 3 hours from the previous U-Haul location. Daphne deserves a raise though!!!
Christian BThough the staff gave me the wrong key for the reserved van, the other staff at the parking lot solved the problem for me. He was very helpful and said, “ customer always comes first!” Excellent job!
PHOEBE YVery old car
FAKHRUL IGreat service they helped me and walked me through the necessary steps needed to rent the van
EMELSMELSI ZNothing,you have excelentes workers 👍
Felix MIt’s was so nice and easy Thank you
Mounir BEverything was fine..
ERMAL CGood
GAGA MLower the rental rate!
Wayne SGood Saves
mingsu cThanks for awesome service!
Yury BThe best trucking for moving you don’t need to do anything to improve
MANUEL RGood
CHAOXIONG CBetter front desk service. My parents had a horrible experience with the lady who attended them this morning she was nasty rude racist yelling at them. Had them waiting half a hour to attend them. Said remarks to her other coworker as to if the dont speak English why they come here. I am a supervisor for a customer service call center where I know for sure this shouldn't be allowed and leaves a bad review for this office. I would never recommend no one to this Brooklyn office to be insulted the way she treated my parents who were nothing but nice to her.
LUIS MThe computer at the front desk was very slow. The worker was by herself taking care of customers, so there was a long wait for her to move the truck that was blocking my assigned one.
Billy GIf a customer walks to front counter with a reservation number, help them with getting the vehicle. Do not ask them to download an app and go through the process on their own.
Sam TOn time pick up was great people working in there were great and when I returned it was an easy return the man took care of me right away. Very polite and helpful.
LUIS GUHaul app can be improved. It does not refresh and I had to do the initial verification pictures 3-4 times. Otherwise, it was relatively smooth.
Burak AEl personal muy amable Excelente sitio a pesar de no hablar el mismo idioma me atendieron muy bien Lo recomendaré mucho
Miguel CVery good people
Hussein Keverything was perfect.
HECTOR LNo one seemed to care about anything or no one reservation. Knowledge on their job was insufficient.
irfan pI’m very happy with the service and thanks to the lady who works at the store for the wonderful service 🤗
FELIX M | First ImpressionsThe people at the drop off location were polite and responsive.
JOHN KMuy bueno Dios los Bendiga 🙏
walter b | First ImpressionsI reserved a truck for Friday and went later than my pick up time and they gave my truck away. I arrived at the location at 7:50 and the lady was very upset to help me . She kept saying , we close in 10 mins, and then throughout the convo kept saying “ we close in 5 mins” , “we close in 3mins” . She couldn’t help me and told me to come back at 7am . I returned the next day at 7:00am and the store wasn’t opened . There was someone there but he wasn’t ready to open yet . He finally opened at 7:20 and didn’t even apologize . It was very unprofessional and rude and made me very late for work this morning .
LAUREN MRacist eat people money
Cindy W | Overall ExperienceThe staff were friendly and competent while picking up the 5x8 enclosed trailer, which towed well behind our Tundra. It would have been useful for me if they had explained the timing, which was clearly on the contract, for dropping off, when signing up.
donald bMy drop off location was changed without letting me know. I returned the truck before 9am, but then I realized that I have to drive to another drop off location. It took me about 30mins to drive there. Then I was charged for an extra day. I called U-haul customer service number to dispute it and was told that since drop off location charged me, they will call me back to talk to me about this charge. It has been 3 days and nobody called me. I will dispute it with my credit card and probably never use U-haul anymore.
Igor GEverything was perfect
Omar JGot everything , and staff was helpful who was there during normal business hours, and especially at night. Taking photos and documenting things on truck was difficult since so many trucks made it hard to get distance needed. Also, lots of minor damage to truck, and hard to document it all so not charged for something that was already there.
Marcus PEmployees were kind and helpful, will use this location again.
Johnny HPerfect
ADMIR KEverything was excellent
Volodymyr HGreat service from the staff! Immaculate vehicle. As a first time U-Haul customer, I was confused about how long the check-in would take, about 20 minutes or more because I was trying to pay good attention. I wish I had budgeted that time in beforehand or had more of an advance check-in, such as the one at the airport.
Chelsea YThe online pickup and drop off was easy to use and much more convenient. Well designed!
Steven KNothing more u can do u done all just great
Weroud ACan be little bit faster
AZAT TAll good
ENRIQUE JI got all assistance I need, employees were very helpful
TAMAZ ANice and professional
ERION KBoth chraging ports are not working
schmuel bI was overcharge on my U-Haul rental
Courtney II think all the team does a great job.
CARLOS MJust keep doing what you are doing. You have the best recipe so far. Smile a little more ☺
GIUSEPPE LAgent tries to scam money from me
Jacob HThe staff was great and very professional. The manager was also very pleasant
VINCENT J | First ImpressionsStaff members was very friendly helping us
ANDY M | First ImpressionsMuy buen servicio, gracias!
Maria G | Overall ExperienceVery helpful with my rental storage and also with my return of truck
GIUSEPPA M | First ImpressionsWe have never rented a trailer before. The lady set up our vehicle herself. I am grateful that we were given a storage unit for 1 month so we could unload the trailer. Your staff that I encountered were very helpful and knowledgeable. I will recommend uhau to all friends and family.
YAMILEE B | Overall ExperienceThank you so much
sergei v | Overall ExperienceTuve que cambiar la ubicación del espacio por que había escogido una en el espacio superior y no estaba identificado
Frank A | Online Move InThe ceiling too short
Chin C | Overall ExperienceThanks a lot.
tamar k | Overall ExperienceVery helpful and kind staff
DEMOSTHENEP J | Overall ExperienceVery good
Yifan Y | Overall ExperienceThe staff was very professional very alert with the client very friendly I will recommend U-Haul to my family and friends.
Saby C | First ImpressionsI reserve a truck utilizing self-tour; yet still spent over an hour to get the keys for a van. Vans were not clean neither tidy. Gas was on EMPTY as I drove off the lot. Staff were ghetto!
Samuel G | Overall ExperiencePlease be clear about how the movers are an option the customer has to pay for
Justice V | First ImpressionsThe check in process is horrendous. We are forced to use an app instead of getting help from the staff that is there. This makes not sense. And WAY too expensive compared with competitors in the same area. The facility looks like it's falling apart. Your competitors actually take care of their locations. Just an awful experience.
Luis V | Overall ExperienceHelped me from start to finish. Even helped move drop off location which helped me save a lot of time.
JUAN S | First ImpressionsI mean in general, I appreciate any store be opened early and closing late. Moving in or out is a very big deal, so having a store always available when the customers are is always going to be ideal.
RUTH S | First ImpressionsGreat service! Thank you
YURIYA L | Overall ExperienceThe team at Uhaul Bensonhurst were helpful and professional. I highly recommend this location for all storage and moving needs.
andre o | Overall ExperienceTHIS PLACE IS TRASHHHHH UHALE IS A SCAM !!
michael g | Overall ExperienceGreat staff!!!!
ASAD K | Overall ExperienceYou charged so much for small storage. You were ridiculous with the late fees and charges. I would rather you keep my items then pay for your storage. Never again
Ralph G | Overall ExperienceI like to thank the staff, they all were helpful; thank you
KEVIN C | Overall ExperienceIt took 3 weeks to get a card to gain access in..It was horrible that i had too experience this to get to my property. Wasted my time..
Elliott L | Overall ExperienceThe people at customer service are very nasty, in a way very discriminating towards the Spanish, that was the feeling I experienced. Two times I ask that I need a storage in a ground floor because I couldn’t lift heavy stuffed and the first time was given to me but the second time they refused because I didn’t come with the rented car, even though I had expended over three thousand in rents at you company..
Jose H | Overall ExperienceKimberly was a godsend, helping to answer all my questions and make sure I had what I needed. She's a gem!
Christopher B | Overall ExperienceThe customer service was incredible BUT, the storage facility was not great. You had to climb a ladder to add heavy items into the top storage level. This facility needs to be updated asap.
Natalie P | First ImpressionsThe cost for such small and somewhat discomforting. a room was way above the average cost I transfered to a storage room almost twice as big for $75.00 a month less with a building nicer and cleaner and more hrs...
Padilla H | Overall ExperienceThe place had no stairs and I risked my life climbing stairs that was very unstable I was told by the 800 number that I would get a ground floor storage room for my heavy wheels and of course I was lied to like my previous rentals in New Jersey this was once a good company but my last two rentals make me rethink my business with them
danny l | Overall ExperienceGreat service all around, clean, well-lit and secure lockers with individual sprinkler systems installed. Highly recommended.
Gary E | Overall ExperienceI had rented out a storage unit since 2018. I just recently moved out. I will definitely recommend this location to others. Ms. Dahlia and Daphne are the best. It was a pleasure. Stay safe and be well
paulette t | Overall ExperienceI wish there were more ground level units. after having a stroke, its hard to climb in and out of the second floor unit.
Nasima A | First ImpressionsGood staff helpful ,good hours Yes definitely recommend to Family and friends. This location
Manzoor K | Overall ExperienceThe Hispanic gentlemen’s at the counter was very good answering my questions and the gentlemen who showed me the unit was very friendly with pleasant personality. Thank you all
JAZMIN M | First ImpressionsThe associates at this location were very helpful and accommodating as I did not have a reservation for a truck rental or storage. It was a busy day but they were all very professional.
Karen P | First ImpressionsGood customer service. Would recommend to others.
susan m | First ImpressionsThe customer service was very accommodating and accurate. She spoke very nicely and pleasant, even gave me a compliment. Every establishment should have a person like her working for them.
SILVANA I | First ImpressionsVery clean space, very professional staff and Friendly safe place to take you thing.,
Joel R | Overall Experiencethe employees really tried to help. i was a frazzled mess upon arrival and they helped me get organized and unloaded with as little stress as possible. i really appreciated that.
Anna B | First ImpressionsThe staff was very nice and very helpful. Review not an Excellent because the storage unit I reserved i was told unavailable when I got there and had to rent a more expensive unit on ground floor.
peter b | First ImpressionsThe customer service was horrible. The girl at the front desk seemed very lazy and unpleasant. The actual storage room being offered was horrendous and needs to reconstructed. No thanks.
John Q | First ImpressionsI've been a uhaul customer for close to 40yrs., this is by far THE WORST MANAGED and Worst experience I have ever had in my life. Will never use Uhaul AGAIN, they lost a Good Customer!
MICHAEL C | Overall ExperienceI must say that was one of the best group of workers I have notice in all NYC.. The city is a very hard place to work in and to work with a smile in NYC means your working morale are a priority.. TY
diego s | First ImpressionsVery good
TATIANA A | Overall ExperienceI am being charged for a storage when I did not stay over the 30 days and the woman who charged me has not contacted me back to reverse the payment.
bodeline d | Overall ExperienceGood
Angeline N | ReservationTerrible service, confused staff and very slow. Got a contract with inaccurate miles and fuel levels and over had a bad experience.
Dmitri R | Overall ExperienceVery nice, recommend to friends
Angela P | Overall ExperienceGreat please for your storage needs and your truck rental. People are marvelous, friendly, great sense of humor, they are for you when you need them. Everything shines: facility & people. KUDOS 2 ALL!
Ruben D | Overall Experience