Customer Reviews for U-Haul Moving & Storage of Bensonhurst

Rating:

4.0

All good

Rating:

4.0

Outside attendee was excellent.

Rating:

3.0

Ensure that the vehicles are probably maintained. The truck ended up not starting the next morning

Rating:

4.0

Good Service

Rating:

1.0

I was surprised by the rental locations and the company itself by how everything was done. I have used U-Haul before with friends and never had an issue but when I needed one for myself to transport a car from upstate NY it was problems from the start. The staff was not very helpful. I got my truck and it dident have any A/C, I asked the worker to check the A/C and it took them a long time to even come out and check the truck. It was not busy either. The employee got into the truck to check the A/C and it would not work. He then tried to change the fan speed of the A/C and the knob came off in his hand. I asked if I could get a newer truck since I was driving 300 miles, and he told me he was not moving 3 trucks to get a newer truck for me. They gave me the next truck in the line and it was older and more beat up then the first one. The A/C did work but it was in much worse condition and much older. I decided there was nothing I could do and took the truck they gave me. I got upstate fortunately, but the truck was very shaky and unstable when braking. It was a bit all over the road on the highway. On the way back from upstate NY the A/C in this truck went out 20 or 30 mins into my trip home. It was in the high 80s that day and had to make many stops due to the heat. This made the 4+ hour drive turned into a much longer trip. I had to stop at rest stations and even got a hotel for the night due to the time and heat becoming to much. The next day while driving, the truck was making noise from the motor while accelerating. I decided to pull over on the expressway and check the engine compartment. The first thing I checked was the oil and it was completely empty. There was no oil in the truck and the remaining oil residue on the dip stick was very black in color, suggesting an oil change has not been done in a long time. I don't know how there was no oil ever added to the truck or why it was never checked before allowing a person to get in and drive 300+ miles. If a family rented this truck with children or anyone for that matter, they could have been seriously hurt. They do not seem to care about the customer or their safety and do not maintain or do daily checks of their trucks after the last customer used it. Very disappointed with the service and will be using a different company next time. I lost time, work and personal time due to being late on problems with their truck. I also ended up spending more money on extra expenses due to the truck having issues which made it way over priced. Better off hiring a professional to move or haul anything you need.

Rating:

5.0

Good service

Rating:

5.0

Excellent

Rating:

5.0

Muy buena atención de parte de la señorita que me atendió y el carro muy cómodo y estable nunca cambié

Rating:

5.0

👍🏻👍🏻

Rating:

1.0

They canceled my reservations 3 times after waiting hours at the locations I paid over $120 for uber and $320 for movers waiting home.

Rating:

1.0

Make sure you have the trucks that people reserve at locations they reserve it from not send them on a goose chase for a truck and give them something we didn’t ask for and charge them a rate that we wasn’t supposed to pay and hold responsible for your mistake for not properly checking the system.

Rating:

2.0

The items I ordered and paid for were not supplied

Rating:

4.0

They should help more the customers make it easy for the customer besides sitting behind the screen and telling the customer check this and check that courtesy is the most important in business

Rating:

5.0

Super great service.

Rating:

5.0

Honk not working

Rating:

5.0

Nice welcoming staff

Rating:

4.0

There was considerable confusion about the check in process. I think the main issue was that the app really did not match what was there. The staff were really nice about working it out but I had to take a van that had a license plate that absolutely did not match what I photographed and uploaded, and the app also changed the plate - the Ai seemed to keep the right state but scramble the numbers? So… A plus staff. D minus app. :)

Rating:

5.0

The attendant was quick and efficient and very pleasant

Rating:

3.0

Change the time that a person must rent the minimum time is a rip off!

Rating:

2.0

The stall was slow and didn’t want to help. All they did was like the van is outside go find it and look for 15 to find the van. When we ask where the van they told us it some there around the side just look for the number and put the van out not even try to help with service. Very poor service.

Rating:

4.0

Everything was excellent except the recorded gas marker on the dashboard . I was trying to update the information with an updated photo by the link provided would not allow me to approve the changes. Over it was great experience because I was able to do my job and the staff gave me the attention and confidence to procede.

Rating:

4.0

The NewUtreckt Ave team, is super helpful always courteous very knowledgeable

Rating:

5.0

All is organized

Rating:

5.0

Staff are very helpful and try to help everyone who needs and professional

Rating:

5.0

The customer service at this location is excellent. This is my second time renting from this location and I will continue to do so for any and all of my moving needs.

Rating:

5.0

At the last moment I was able to change my drop off from Elizabeth NJ, which is 30 miles to the much closer location in Bensonhurst - so thank you UHAUL for that.

Rating:

5.0

Very easy in and out very friendly.

Rating:

3.0

Booked a reservation at the Kings highway location in Brooklyn NY for a 8am pick up. Staff is uninformed, rude and their were no vehicles available. I had to contact customer service to book another reservation at a location 5 miles away. I will rent from Home depot from now on!

Rating:

2.0

Poor customer service and when I reserved boxes they said they didn't have any someone took it. The day before. Trucks were parked bumper to bumper and impossible to move them . When I asked for help they all seemed annoyed

Rating:

1.0

I must say customer and assisting goes a long way,but the lot dude gets a F in assisting customers with the proper usage and installing rented equipment I shall never use this location again in my future moves.

Rating:

5.0

The stuff there was so good and they helped us to get our equipment quickly. Return process was kinda slow but it was a busy day , I would recommend online return process will make it faster and easier.

Rating:

5.0

Çalişanlarin müşterilere karşı saygılı davranması hoşuma gitti

Rating:

5.0

very professional

Rating:

5.0

Good service

Rating:

5.0

The best

Rating:

1.0

Using the app is extremely time consuming and doesn't work at times. By the time I arrived to the location and drove off the property it was 30 minutes later. The truck was left empty with no gas. No one even checked to see the gas level. I realized after I pulled out didn't want to return so I put gas in the truck. My head was spinning after I left that place. Horrible experience

Rating:

4.0

The staff was great and very professional. The manager was also very pleasant

Rating:

5.0

Provide parking for vehicles left when renting a truck from UHaul.

Rating:

5.0

The R blinker wasn’t working

Rating:

4.0

My initial reservations for 15’’ wasn’t there at my first location, which delayed my entire trip by 4-5 hours. This is not good

Rating:

1.0

The truck was hard to maneuver. On the way back, the engine stopped at the middle of an intersection. Thankfully, I quickly reacted by putting the gear in park and restarting the engine. Truck was terribly maintained.

Rating:

5.0

Really I have good experience and happy with the service the stuff is very kind and profesional

Rating:

5.0

Excellent

Rating:

5.0

Staff members was very friendly helping us

Rating:

5.0

The truck was old. Made a lot of noise I had trouble breaking filthy I reserved a 20 footer. They didn’t have it. They downsize me to a 15.

Rating:

2.0

They didn’t even provide me with the trollies they I had to pay for

Rating:

5.0

Professional, efficient, courteous service and personal attention.

Rating:

5.0

First time renting a vechile and got to say went really smooth employees were great, friendly and helpful with information and app process .!! Highly recommend this location Bensonhurst .! Plus there vechiles are well maintained pleasure doing business.!

Rating:

1.0

Rented a truck from u-haul and got a mobile sauna instead — A/C blew nothing but desert dreams. Perfect for anyone who enjoys sweating through their clothes before arriving anywhere. 5 stars for impersonating hell on wheels!

Rating:

5.0

Great customer service and accommodations

Rating:

5.0

Muy buen servicio, gracias!

Rating:

5.0

The customer service at this location was better than an Excellent 5 STAR rating, they should be awarded a 10, going above and beyond expectations. We had a wiring problem with our vehicle, and they pointed in the right direction to have this repair made. We were moving out daughter out of the Pratt Institute back to our home in Virginia and it could not have been done/completed without the continuous assistance from the U-Haul employees at this U-Haul location. They saved our day in so many ways!

Rating:

5.0

quick and easy departure

Rating:

5.0

👍

Rating:

5.0

Very helpful with my rental storage and also with my return of truck

Rating:

1.0

They need to change the employee gave me 2 cars none of them working the milage is wrong and they told me the fuel tank is full bit it’s empty i wish i could post pictures here the second one battery is dead and 3 finally is working used it well

Rating:

1.0

Truck maintenance, customer service aspect. The truck brakes were making a squeaky noise each time I brake. I even recorded it. Customer service were not the friendliest.

Rating:

5.0

Daphne was extremely helpful!

Rating:

1.0

Extremely Nasty attitude staff at front desk she was not helpful at all .. I will not return to this location

Rating:

3.0

Steering wheel on the truck was very used and worn out they can at least change one of the most touched places in the trucks .... also the lighting in the loading compartment is terrible you can barely see anything there should be adequate lighting for safety and to help you load and unload

Rating:

5.0

Best customer service ever. The experience was very quick and easy.

Rating:

5.0

We have never rented a trailer before. The lady set up our vehicle herself. I am grateful that we were given a storage unit for 1 month so we could unload the trailer. Your staff that I encountered were very helpful and knowledgeable. I will recommend uhau to all friends and family.

Rating:

5.0

Thank you so much

Rating:

5.0

Tuve que cambiar la ubicación del espacio por que había escogido una en el espacio superior y no estaba identificado

Rating:

3.0

The ceiling too short

Rating:

5.0

Thanks a lot.

Rating:

5.0

Very helpful and kind staff

Rating:

5.0

Very good

Rating:

5.0

The staff was very professional very alert with the client very friendly I will recommend U-Haul to my family and friends.

Rating:

2.0

I reserve a truck utilizing self-tour; yet still spent over an hour to get the keys for a van. Vans were not clean neither tidy. Gas was on EMPTY as I drove off the lot. Staff were ghetto!

Rating:

3.0

Please be clear about how the movers are an option the customer has to pay for

Rating:

1.0

The check in process is horrendous. We are forced to use an app instead of getting help from the staff that is there. This makes not sense. And WAY too expensive compared with competitors in the same area. The facility looks like it's falling apart. Your competitors actually take care of their locations. Just an awful experience.

Rating:

5.0

Helped me from start to finish. Even helped move drop off location which helped me save a lot of time.

Rating:

5.0

I mean in general, I appreciate any store be opened early and closing late. Moving in or out is a very big deal, so having a store always available when the customers are is always going to be ideal.

Rating:

5.0

Great service! Thank you

Rating:

5.0

The team at Uhaul Bensonhurst were helpful and professional. I highly recommend this location for all storage and moving needs.

Rating:

1.0

THIS PLACE IS TRASHHHHH UHALE IS A SCAM !!

Rating:

5.0

Great staff!!!!

Rating:

1.0

You charged so much for small storage. You were ridiculous with the late fees and charges. I would rather you keep my items then pay for your storage. Never again

Rating:

5.0

I like to thank the staff, they all were helpful; thank you

Rating:

2.0

It took 3 weeks to get a card to gain access in..It was horrible that i had too experience this to get to my property. Wasted my time..

Rating:

2.0

The people at customer service are very nasty, in a way very discriminating towards the Spanish, that was the feeling I experienced. Two times I ask that I need a storage in a ground floor because I couldn’t lift heavy stuffed and the first time was given to me but the second time they refused because I didn’t come with the rented car, even though I had expended over three thousand in rents at you company..

Rating:

5.0

Kimberly was a godsend, helping to answer all my questions and make sure I had what I needed. She's a gem!

Rating:

3.0

The customer service was incredible BUT, the storage facility was not great. You had to climb a ladder to add heavy items into the top storage level. This facility needs to be updated asap.

Rating:

3.0

The cost for such small and somewhat discomforting. a room was way above the average cost I transfered to a storage room almost twice as big for $75.00 a month less with a building nicer and cleaner and more hrs...

Rating:

1.0

The place had no stairs and I risked my life climbing stairs that was very unstable I was told by the 800 number that I would get a ground floor storage room for my heavy wheels and of course I was lied to like my previous rentals in New Jersey this was once a good company but my last two rentals make me rethink my business with them

Rating:

5.0

Great service all around, clean, well-lit and secure lockers with individual sprinkler systems installed. Highly recommended.

Rating:

5.0

I had rented out a storage unit since 2018. I just recently moved out. I will definitely recommend this location to others. Ms. Dahlia and Daphne are the best. It was a pleasure. Stay safe and be well

Rating:

4.0

I wish there were more ground level units. after having a stroke, its hard to climb in and out of the second floor unit.

Rating:

5.0

Good staff helpful ,good hours Yes definitely recommend to Family and friends. This location

Rating:

5.0

The Hispanic gentlemen’s at the counter was very good answering my questions and the gentlemen who showed me the unit was very friendly with pleasant personality. Thank you all

Rating:

5.0

The associates at this location were very helpful and accommodating as I did not have a reservation for a truck rental or storage. It was a busy day but they were all very professional.

Rating:

5.0

Good customer service. Would recommend to others.

Rating:

5.0

The customer service was very accommodating and accurate. She spoke very nicely and pleasant, even gave me a compliment. Every establishment should have a person like her working for them.

Rating:

5.0

Very clean space, very professional staff and Friendly safe place to take you thing.,

Rating:

5.0

the employees really tried to help. i was a frazzled mess upon arrival and they helped me get organized and unloaded with as little stress as possible. i really appreciated that.

Rating:

4.0

The staff was very nice and very helpful. Review not an Excellent because the storage unit I reserved i was told unavailable when I got there and had to rent a more expensive unit on ground floor.

Rating:

1.0

The customer service was horrible. The girl at the front desk seemed very lazy and unpleasant. The actual storage room being offered was horrendous and needs to reconstructed. No thanks.

Rating:

1.0

I've been a uhaul customer for close to 40yrs., this is by far THE WORST MANAGED and Worst experience I have ever had in my life. Will never use Uhaul AGAIN, they lost a Good Customer!

Rating:

5.0

I must say that was one of the best group of workers I have notice in all NYC.. The city is a very hard place to work in and to work with a smile in NYC means your working morale are a priority.. TY

Rating:

5.0

Very good

Rating:

1.0

I am being charged for a storage when I did not stay over the 30 days and the woman who charged me has not contacted me back to reverse the payment.

Rating:

5.0

Good

Rating:

2.0

Terrible service, confused staff and very slow. Got a contract with inaccurate miles and fuel levels and over had a bad experience.

Rating:

5.0

Very nice, recommend to friends