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MARK BCustomer Reviews for U-Haul Moving & Storage of Black Mountain
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Heather was awesome, made the experience great. Appreciate it!
PETER M | First ImpressionsNothing! Everything went perfect and fast also!
James RHeather P. Was the most disrespectful person I have ever dealt with at a uHaul location. I had completed the self pick up option and went inside to “skip the line” and pick up my key. I patiently waited for a few minutes as their was about 5-6 people in front of me. When their was an active pause I asked if I could get a key. She responded that I needed to wait for her to verify I completed the rental properly. After another minute of waiting I tried to get the key myself as they are just hanging on a wall freely accessible, numbered and I had the key number I was assigned. After which she contested argued and refused to even look at my phone as I was trying to show her the verification that is meant to make this a seamless process she also made me read out my last name then threatened me by telling me she didn’t have to rent to me unless I did what she told me. Needless to say I will never return to this UHAUL location and I will actively campaign that my friends and family do the same.
Kyle HAwesome location. Very friendly people who help.
DRAGAN MWould like to say what an amazing staff you have at this location. Literally called and upgraded my trailer rental then went above and beyond answering all my questions and concerns. Would definitely recommend people if they need a rental to use this location. I mean the service from checking in the remembered exactly what I need and my name the second I said which trailer I was picking up the gentleman than hooked the trailer to my vehicle was also so friendly and knowledgeable about every aspect of his job. Thank you so much what an amazing team. And trust me I never leave reviews ever!
DAVID DThe trailer I got was full of yard debris. The lady who helped me get checked in was amazing. She was so kind, funny, professional, and really quick!
THOMAS DAll Staff was very professional and helpful On 5/7/2025. Heather did great job explaining and showing me my rental spot.
Cynthia H | First ImpressionsSome computer glitches at pickup, but other than that; the place has a huge selection and great staff.
WILLIAM MDeb Javier and All at Black Mountain are Truly the Best Very Helpful Always Friendly So Grateful for the Good Experiences I've had when storing My Belongings
Kellye d | Overall ExperienceThe best U-Haul Location and I use U-Haul a lot. This location offers more to choose from for your needs and definitely has the best staff. 200% customer satisfaction my favorite U-Haul location. Thank you for making life easier and the moving much easier to handle. Thank you Everyone! Best regards, Caroline Collins Caroline Collins
Caroline C | Overall ExperienceStaff was friendly and competent. Took care of my wife quickly and with respect.
DEBORAH KGet help for very nice counter lady. She is the best but with 12 people and slow computer makes check in about 45 minutes currently.
William CThe panel under the steering wheel kept falling off. I could replace it but not a good thing to happen while driving. The driver’s seat was ripped up. Truck shook quite a bit when reaching speeds of 50+ MPH on the highway.
DANIEL MNothing, I was treated great very good equipment. Danelle and Heather are always pleasant and couldn’t be more helpful!!!
JAMES BVery helpful and friendly
LENNIE V | Overall ExperienceGreat customer service. Will return here in the future.
ADAM MCounter person was great she answered all my questions. And the staff hooking up the trailer was great too. Upon return it was quick and easy.
VINCENT SI love this location and choose it whenever possible
LAURA MGreat service very friendly
JAMES SAnthony was very nice and efficiently took care of me fast. Thank you Anthony. Steve~
STEVEN MThe staff are professional, kindness, and polite. They are well trained, and some of them are doing God‘s work thank you all for everything you’ve done for myfamily. Sincerely, CF❤️
Jack F | Overall ExperienceSuper impressed with the facility, employees and total overall experience!
WILLIAM RI would have liked a representative to walk me through the pickup. I don’t like that I have to take photos and verify information myself.
JUSTIN SGood customer service, friendly people specially, the people in the front desk they need more money
DANIEL F | Overall ExperienceJavier, Heather and Deb were all great people to work with.
Michael S | Overall ExperienceHad a appointment at 1:00 pm for a hitch installation they took me in and had out by 1:50pm just finished my Philly cheese steak sandwich that I got from domino's, the people at Uhaul were awesome thanks
David Hi have no complaints or recommendations just keep providing excellent service.
RANDY JEverything was excellent, I can always trust UHall.
CLYDE GThe lady who took care of my rental agreement was kind and helpful. The people who took care of the trucks were kind and attentive. Also, I set off the alarm and the gentlemen who assisted me with it was understanding. I am completely satisfied.
GORDON HGreat customer service
KEITH II look forward to doing more business with that U-Haul storage
Lawrence T | Overall ExperienceExcellent team and customer service that got us back on the road and on schedule.
LAURENTI PMaxwell did my intake. He was friendly, fast, and gave me a genuine "Welcome to Las Vegas!" After a long crazy move up the 15 freeway, that made me feel pretty good. :-)
FRANKLIN LGreat service. Easy pickup and drop off.
KYLIE OExcellent customer service and the equipment, whereas in great shape!
THOMAS FDue to computer problems, it took us an hour to get a rental. The front desk representative was very apologetic, but it shouldn't take so long.
KIMBERLY WEverything was quick and easy. Love it!!!
RANDY RThe staff is efficient friendly and competent. Excellent service. Thanks for everything.
Sergei l | Overall ExperienceReally need to let the people know the true size of the storage units
Lawrence T | First ImpressionsEverything went well,
JAMES BI rented truck DC3968W and was told that it has a 1/4 tank of fuel. It actually had slightly less, but not enough to go back inside and argue about it. I returned the truck with slightly more than a 1/4 tank, but was emailed another invoice with $62.50 in fuel charges. It claimed that I returned the equipment with only 1/8 of a tank... I tried to call the store but was put on hold for 1 hour and 15 minutes, so I hung up and traveled to the office in person. I explained my situation to the clerk and was told that I was wrong and the extra charges were justified. To her surprise I produced a receipt for the fuel that I purchased along with a photograph that I took of the dashboard when I returned the vehicle that showed slightly over a 1/4 tank. Then she argued that the fuel receipt was for a different vehicle, and the photo must have been taken when I picked up the truck. After pointing out to her that the millage on my photo matches the "MI In" on the receipt she couldn't argue with me anymore so decided to reverse the charge. During this time the phone rang and one of the clerks actually answered instead of putting it on hold. I asked why did she answer it this time but put me on hold for over an hour and her response was "Oh that's corporate calling". So it seems that they only answer the phone when the boss calls, but the customers get ignored. Finally when it came time to print a receipt for the reversed fuel charge, the system would not print! After all this I still have no evidence that this issue has been resolved. I wasted my entire Saturday morning dealing with this nonsense. Next time that I need a truck I will rent from Penske.
ERIK GAAA+
ERIC SWill use again when the need arises!
Travis G | Overall ExperienceHeather is amazing. Anytime I need anything, Heather is so helpful. She is always smiling and always willing to help.She's an asset to your team
robert J | First ImpressionsI Only Use U Haul $ well spent safe storage! Thanks Y'ALL at Black Mountain
Kellye d | First ImpressionsI have no problem with the location on Boulder Highway that I eventually rented from but the location on Stephanie completely dropped the ball and never put my keys outside. I hired people to help me move and could not accommodate the hours that they were available because your location didn't do what it was supposed to do. I then had to move my reservation to Boulder Highway so that they could correct the mistakes of the other location. I should not have had to do this. When you make a rental at a location and the keys are supposed to be available in a lock box then they should be available.
JUANITA LU-Haul; I had such a wonderful experience. The staff member I worked with was extremely helpful, knowledgeable, friendly, and went above and beyond to ensure that I was well informed. This was the best U-Haul experience that I’ve had and that staff member surely deserves a raise and recognition for her stellar customer service.
nana-amoa a | First ImpressionsThe customer service was exceptional! Thank you to the team members working there! This was the best U-Haul experience that I’ve ever had. Quick, so helpful, and efficient! Thank you!
NANA-AMOA AThe lady who signed me up for my unit was awesome give her 10 stars
Scott A | First ImpressionsIt was great! It was marked on the ground where to go to return equipment, and as soon as I opened my door, I was greeted by an employee who was to help me. It all took less than 5 minutes.
DAVID HThe staff members were very kind and helpful.
MELVIN SIn Clarksville,TN location. The first person I spoke with was very friendly however the female manager and the second and 3rd guys were not friendly at all. Would I use this location again No. In Hernderson, NV ... the person who setup temperature ubox seemed like she knew what she was doing however messed up on where the box was supposed to go... it went into storage and when incalled a couple days later to see when the ubox was going to be in Clarkaville, I was told by another person that it is in storage in henderson so she was great and set it up to be shipped out to Clarksville.
Robin IGreat job, and quick, everyone very nice.
ANTHONY PHeather was extremely helpful and made sure I understood everything about gaining access and made me aware to bring any concerns I had now or in future to your office. The cleanliness was very welcoming and know my items will not get dirty or dusty.
MICHELLE L | First ImpressionsHeather and Adam took great care of us on the much needed at the time emergency last minute rental truck, (we had an extreme last minute race car on the trailer personal truck tow vehicle out in the middle of the AZ desert needs at the moment needs), and they got my newly purchased 2 -3/16" ball to fit our trailer onto the back to tow the trailer, and got us into exactly the truck we needed (just the right size pickup), vs the last minute of the day stuck on the side of the road telephone reservation of a much larger un-needed big box truck originally reserved in a hurry, as did the equipment return team (sry I did not catch his name upon return and he also returned our ball). We, working together (working as a team), got the emergency job at hand done timely, safely, and with a lot less worry and expense than a double tow truck call, and it saved us money), and as customers really appreciate the great care taken by your rental team. You all made a very bad personal situation much more bearable. We appreciate the teamwork and the newer U-Haul P.U. truck was a dream to drive and towed great! We will return to your location for any future needs. We highly recommend U-Haul customers in the Henderson, NV area choose this location! Thank you all Again! Gary and Celeste L.
GARY L11 out of 10. Better service than I deserve!
PATRICK MAnthony on 3-7-25 was very helpful Anthony on 3-9-25 was very helpful Adam on 3-9-25 was not very helpful. Borderline rude. The women inside very helpful
MICHAEL JThe individual who checked me in was very personable and professional I also appreciated your reasonable insurance rates Just keep these standards and no need to improve
BRETT MVery friendly and very helpful
OSCAR LAwesome customer service
Sara SThe staff were great!
RYAN REverything was perfect.
THOMAS HWaited close to an hour 1 person at counter and manger hiding in office line put the door
YESENIA Ohello, I want to say Heather the girl that works in the afternoon was extremely helpful, she helped us removing the last things from the unit I had, I didn't realize the closing hrs, it was already 7pm and we still had things to removed, Heather noticed that we were in a rush to get everything out, and she politely offered her help, this was a blessing for us since we had only that nite to moved the stuff, i didn't want to go back the next day or to rent another truck, Heather is an angel!!! She deserves a raise!!! Thank you!
Claudia p | Overall ExperienceStaff was very helpful and professional. Great experiences both for checking out and then checking the equipment back in.
Scott KGreat place to store things.
Steven D | Overall ExperienceThis was a pleasure to work with this location... Staff were AMAZING!!!
TIMOTHY HNo, everyone was very helpful!!!
MARIA TEveryone here was excellent! Extremely helpful and understanding.
MICHAEL AWorst experience of my life 2 days later trying to charge me more and send me to collections. They had my credit card. I called 2 hours on the phone. The young lady said I don't know what happened. I explained was already charged why double. Someone was to follow up. Later that night rude email and charging me wrong amount again. Boy my frustration.
TINA MTry and keep the staff that you have now
Jerome WYo siempre lo e recomendado y los precios accesibles
Marco A | First ImpressionsAs far as I’m concerned nothing, great easy experience, and the women who helped me was awesome, very friendly and explained everything, she was a gem and refreshing to have such nice customer service. Oh and the guy who received the truck on return was also awesome. Thank you for a smooth experience.
ANDREA PJust keep up the good work.
GEORGE MThe best storage experience ever.
Tracy G | Overall ExperienceThank you ! Your team did a great job
martin s | Overall ExperienceI find U-Haul boxes stronger than any other boxes.
Karen W | First ImpressionsHighly Recommend This Place
ROSALINDA V | Overall ExperienceWhen it came x too let storage unit go(had hard x doing it) they were very helpful n compassionate I would recommend them if you want old school compatinate n help!!!!
denise l | Overall ExperienceI think the access time should be be longer
Kathy H | First Impressionsthe personnel i have dealt with were professional and helpful always. never had a bad experience with management and staff.
JOSEPH L | Overall ExperienceHeather, Deidre, and Matthew, and Debbie were very professional, compassionate, empathetic to my on going situation! They wer veery accomodating at all times, to including the unloading of my trailer into Uhaul storage faciliity! These group of people were extremeely helppful & great customer service!
Delores t | First ImpressionsThe staff at Black Mountain U Haul was exceptionally professional, kind and helpful. The facility is very clean and well lit at all times! Highly recommend this facility.
Sandra O | Overall ExperienceFriendly and helpful staff.
TED J | First ImpressionsThe staff were very helpful, courteous and professional. Excellent!
Gary H | First ImpressionsI'll use in the future for all my needs.
Anthony A | First ImpressionsDaira is a super star!
Beate N | First ImpressionsEveryone who worked there on 12/2/2024 were great in their jobs and accommodating my mom and I well beyond their job titles. That should all get a raise!! Thank you all!
Souksathit B | First ImpressionsHeather is the best she went above and beyond for us everytime we needed anything!
Stephanie L | Overall ExperienceGreat Location. Safe, and well lit.
Miguel M | Overall ExperienceAppreciate the professional customer service.. Manager Javier & his team are awesome
ANDREA S | Overall ExperienceThe facility on Boulder in Henderson was the cleanest I have ever been to. I apologize for saying no, on the recommendation. U-haul is too expensive, if there was another option I would have taken it. It hasn't always been that way, it used to be more affordable.
Jayne P | First ImpressionsI went to drop off my first fully loaded trailer at 730pm on Saturday the 26th of October and there was no access to the storage units. The automatic doors were locked. Had to turn around and take my load with me. 😞
Alejandro V | First ImpressionsJavier Ramos was very helpful and handled all our requests and needs efficiently and professionally, thanks!
Steve L | Overall ExperienceJavier and whole staff excellent.
DARROLD P | Overall ExperienceVery very helpful polite and helped me accomplish what I wanted.
James R | First ImpressionsWould have been 5 stars but during your night shift while I was unloading my items in the storage unit one of your employees was in a truck and floored it through the parking lot at a very high speed. I believe it was during the time frame from 6-6:45. It was dangerous and very unprofessional of them
antoine P | First ImpressionsDeborah at front customer service is so very helpful & courteous.. .. Thank you to Adam & staff …
CHERYL B | First ImpressionsThe employees were all friendly and helpful
nancie m | Overall ExperienceEverything was always great, but with all the rate hikes you pushed us to find a more affordable storage place! We found a bigger unit for $70 a month cheaper and the first 4 months are half off! So the first 4 months are actually $140 cheaper!
PAUL B | Overall ExperienceDairs in the office was amazing. She was very helpful
Rebecca C | Overall ExperienceDeborah especially awesome!
Miguel R | Overall ExperienceThe reason for the no on recommendation is how the price of the storage kept going up I received a letter thinking for my loyalty but we are jacking up your price again. That loyalty is only one way. This has nothing to do with the staff I worked with, just the trying to queens every dime you can from a Loyal Customer.
Edwin B | Overall ExperienceI have this location twice and will use it again if needed.
JOE R | Overall ExperienceToo many issues with the reservation. First the agent put in the wrong date for my move in & I “missed” my reservation. This caused me to lose the size I intended to rent. Second, the second agent assured me my dolly rental and free first month would be reflected and it wasn’t.
KARMILETTE K | First ImpressionsI am not that well with names and I am kinda of disappointed at myself for not remembering the woman's name that helped me because she went above and beyond. I would most definitely recommend her service to everyone. She has amazing customer service skills.
Cortney R | First ImpressionsKeep doing a great job!
Ryne S | Overall ExperienceStaff is always friendly and very helpful. My favorite U-haul facility.
DIANA T | Overall ExperienceBrian, thanks so much for your help!
Siarhei A | First ImpressionsDeb had excellent customer service and explained everything and answered all my questions :-)
SDA P | First ImpressionsStaff was helpful and friendly
Robert C | Overall ExperienceDo not remember her name may be Dana I Diana older woman. She was amazing had a few issues with my reservation and some mechanical issues with my truck. She either arranged for it to be handled or did it her self. She was super awesome.
wendell d | First ImpressionsThanks!
DANIEL T | Overall ExperienceThere were a lot of flies near my boxes. I reported it.
Susan A | First ImpressionsI really appreciate Debbie, I think she may be the owner, she is a great person and super nice to everyone that comes in.
Kevin L | Overall ExperienceMost helpful with my issues😊
George G | Overall ExperienceGreat customer service from Dimarri and the other lady sorry I don’t know her name! Very helpful and patient!!!!
MARYELENA P | First ImpressionsDeb went above and beyond to help myself out.
Teresa N | Overall ExperienceLoved the worker there the were always very friendly and will to help
Araceli L | Overall ExperienceUnits are clean and well lit the facility looks to be secure
Richard P | First ImpressionsNo comment everything good.
Clark S | First ImpressionsStaff were knowledgeable and most helpful in all my needs
George G | First ImpressionsLoved the friendly staff
Joan G | Overall ExperienceGreat
Joan G | First Impressionsthe lady ( they call her D ) is very helpful and friendly!!
hua w | First ImpressionsFriendly and Helpful Staff
Darren S | Overall ExperienceVery well run with an excellent and very helpful staff!
Steven M | Overall ExperienceThe staff seem to be the best part of the experience
Nicholas G | First ImpressionsDeborah the owner was very accommodating and her manager Javier was very receptive, attentive and helpful. I always felt secure about leaving my 41 foot Newmar DutchStar and tow dolly. I would certainly recommend this facility!
Raymond R | Overall ExperienceDeb was very helpful.
Darren S | First ImpressionsAll of the staff were excellent!!! I mean, Ms. Leila and the manager Mr. Ramos were very professional, considerate, humorous and most importantly, very kind! The other staff were also considerate, courteous and professional and made sure that I had the right vehicle for my needs. Overall, I will definitely refer this U-Haul to my friends and family! Great team
Jeffrey R | First ImpressionsTrying to contact the office on ANY issues was impossible. Every time I called I was rolled over to another pompt. It was impossible to talk to an office personnel. The office called me and left a number to return the call and they never picked up. I was rolled over to a call center and that individual hung up on me when I said I was having problems.
JANICE B | Overall ExperienceDeborah was extremely helpful and great to do business with for storing my boat.
Anthony B | First ImpressionsDaira was so pleasant! Very patient made my situation extremely helpful. Thank you, Daira. Gloria Nester ( & Mom)
Gloria N | First ImpressionsVery happy with the storage just time to start saving money
Jerrybeth P | Overall ExperienceThis is a huge store and very clean and employees were quick to help with any questions! I might add that I rented both a storage unit and a rental truck and had no problems whatsoever with the overall process! Thank you!!
SHASTA R | First ImpressionsThe Uhaul in Athens GA on W Broad St/Atlanta Hwy was excellent. Michael Smith, the manager, was very helpful.
MONTY W | First ImpressionsExcellent location and exceptionally clean at all times! Friendly and helpful staff. I will recommend and utilize this location when the need for additional storage arises.
Terry S | Overall ExperienceMy go to from now on...
Stephen S | Overall Experienceso so good
jennifer g | First ImpressionsDeborah was graciously helpful…
Raymond R | First Impressionsfacility was always clean and well maintained. access was easy and staff was always helpful.
Michael M | Overall ExperienceThe staff at this location (Debbie and Daira) were so professional and so friendly. Their positive demeanor made my move painless. They’re awesome!!!
Johnny G | Overall ExperienceAbove and beyond my expectations and fulfilled my need. I will highly recommend to my friends and family. I use UHaul services for both my business and personal needs.
Brittany F | Overall ExperienceJason is very Helpful Friendly
Kellye d | First ImpressionsWe had our RV stored at this facility from May 2022 through January 2024. The facility was excellent for the first year plus. In November 2023 we went to our RV to realize it had been broken into and ransacked. We called uHaul and I personally went in to the office to report the incident. I asked don't you have cameras? They stated yes we do, it is a guy in a black hoodie. but no other info was given. We did our best to secure the RV, making sure all the windows were tightly fastened. In December we again went to the RV and again it had been broken in to. We had an exterior mirror broken and 3 shades broken. Again I called uHaul and got a lot of excuses, they knew it was happening but did little to nothing to stop the situation. When we would go there we would see other RVs with a window wide open or a door wide open and each time we would report to the office what we saw. They did not seem to care that our property was being broken in to and vandalized. We removed our RV from the facility and we would not recommend this facility to anyone looking for a safe place to store any item in their back lot.
Ann D | Overall ExperienceDaira is a godsend! She is a sweetheart who has helped me with both my space rental and storage unit. Assisted and explained with my exiting. Will share my experience with friends and families for sure!
Filipo S | Overall ExperienceI had to leave, because my rv was burglarized too many times.
anthony u | Overall ExperienceEverything went well, I am happy with the service..
Kerry J | Overall ExperienceAbove and beyond
DONALD F | Overall ExperienceGreat team. I arrived with 10-15 minutes before closing. I would understand after a long shift, and so close to finishing, the last thing you need is a customer arriving! However, they were awesome. I had an auto-transporter- car has a low spoiler. Two of them worked hard to ensure I got the car off with no issues. They got me into the storage unit and couldn't have been better. Thank you so much for your help after a long drive to get there.
Christopher S | First ImpressionsEverything at this facility was excellent!! We sold our motor home so we no longer needed it. I would definitely choose them if ever need storage space again :)
Lynelle S | Overall ExperienceThe place was always clean and had easy access. The only issue I had was the price it was always being raised.
David B | Overall ExperienceGood people vulnerable location for theft hence they closed it.. good location
Darlene L | Overall ExperienceThe price increase over the 6 years was a little drastic. It would have been nice to be able to access my unit after hours. The facility was clean and the staff was always friendly and helpful.
Trista C | Overall ExperienceThe staff there was very polite and friendly. The facility was very clean. They went above and beyond to make sure I was good during the time I was there. I would recommend this facility to anyone that wants to know that there property is going to be safe.
Michael A | Online Move InNot only will I ever use your services again, but I will go out of my way to badmouth this location .
JOHN C | Overall ExperienceI Can't say enough about the treatment that I got there. They were most concerned about me because of my age. I guess I got pretty sick and weak. Thought I was going to have a heart attack and they took over and took care of me. Good guys, you have They're at U-haul. thanks again.🤜🏾🦁🤛🏾💯✊🏾👌🏽 On the other comment I made some typo. You guys have a good day.
Michael G | First ImpressionsSecure facility is false advertising. Exit gate consistently left open. Cameras don't adequately cover the outside storage areas and many have very poor pictures of the area. You boast gated and secure facility but you are not. You have break-ins, vandalism and thefts. and you deny any responsibility. My SUV was broken into, damaged and a large number of high value items stolen. Some items were large and heavy so they had to have a vehicle very close to parking slot 143. They also spent considerable time looking for items and breaking into boxes in the back of the Suv and in the glove box and console. Unusual that they put a jacket and towel to cover the side i believe this was an inside job due to several unusual actions. The investigator took pictures, got finger prints off many areas. Waiting for results.. I clearly intend to have charges brought since item value was well over $2K, and extensive damages to my SUV.
richard c | Overall ExperienceMy camp trailer was stolen from your storage facility.
John A | Overall ExperienceThis location is fantastic, and their employees are always courteous and helpful. I had to move TWICE in 8 MONTHS and this is my go to place.
Kelli C | Overall ExperienceThe rv parking was average, ok. It’s a parking space. The manner of my departure was not good. Uhaul should have handled the migration out of Rv parking differently and with respect—which I was not afforded. Perhaps I am an exception and not the rule. But to be alerted by email the first week of the month (coincidentally when out of town using my rv) that the space I paid for that month was no longer my space and would not be available upon my return is rather slimy. Should have been alerted PRIOR to change so I could make an informed purchasing decision/see about alternatives. The same day of the email sent, I called and was kept on hold for just shy of 20 minutes, then agent returned on line and informed me that the email author was busy with another customer, sorry. I told the agent I would respond to the email, which I did, and infuriatingly the person never responded to my email. Clown show. I should be refunded the last month (my rv wasn’t there!) of my tenancy, period.
Gary H | Overall ExperienceThanks
Ward M | Overall ExperienceDeb and Jason were always very helpful and accommodating for my needs. We had one outdoor accessible for over 7 years, then three others as we decided to sell our home and move to Tennessee. They assisted my Professional Moving Company to access all four units. I can't thank them enough for ther help and support all these years! C & B Fishbourne
CYNTHIA F | Overall ExperiencePrice keep raising causing me to find a different storage co
Larry B | Overall ExperienceVery Satisfied
Kathy E | First ImpressionsAlways a pleasurable experience.
Dennis W | Overall ExperienceFriendly, easy to work with. Clean facilities with no rat or insect problems. I was there for about a year in the outside storage. Also, the rent was only raised about $10 after a year. I had another storage at a competitors place raising the rent every 3 months by over $50 at a time.
adolfo g | Overall ExperienceKept our household items in storage for about 5 weeks. No issues. Each unit has security. Recommend!
Todd G | Overall ExperienceThe staff went above and beyond last night (07/24/23) to help us move so close to close of business.
Josh K | First Impressions10 star rating.
Dennis W | First ImpressionsThank you so much
Unitus M | First ImpressionsThanks
Ward M | First ImpressionsVery nice friendly and helpful staff. Debbie Carmichael is very nice and accommodating!
Renae M | Overall ExperienceDottie and Henderson U-Haul was very helpful she needs to get five stars
Gary M | Overall ExperienceExtremely helpful employees
Dennis F | First ImpressionsNow that I no longer have this seventy five dollar monthly charge, I will be able to start paying all of my other bills down. Thank you
Linda L | Overall ExperienceThe counter was very understaffed, there were 16 people in line and one rep on his second day until the manager (who was working hard) showed up. Please get this group some help!
Todd G | First ImpressionsI think you should pro rate early move out..
Cathy L | Overall ExperienceI was very impressed with the service, friendliness of the staff and the clean and efficient facility and process!
LESLIE H | First ImpressionsGreat service!
Helen P | Overall ExperienceI only wish that the elevators were freight elevator sized , that the hallways were wider, and that the mattress carts where adjustable or could accommodate a thicker mattresses.
Eric B | First ImpressionsThank you
Loretta S | First ImpressionsThis is such a great place to store all that you need. The staff was very helpful and friendly, the environment is friendly, lockers were very well secured, this is a very trust worthy place to store your stuff, and the monthly rate is very reasonable. I would very much recommend this place to anyone and if I needed to store anything I would very much go back to this place. Thank you to everyone!
Charmain P | Overall ExperienceI didn't expect a $10 raise a year it finally got to expensive for me.
Sharon L | Overall ExperienceI would highly recommend Black Moutain U-Haul storage facilities (989 S Boulder Hwy in Henderson) to anyone looking for a safe and secure place to store their belongings. I have been using this facility for the last 5 years and have never had any problems. The staff is always friendly and helpful, and the facilities are clean and well-maintained. I would definitely give them 5 stars.
Jamie D | Overall ExperienceU Haul Took Good Care of my ITEMS....Will recommend or may Use it Again. Thank you so Much....
Karen G | Overall ExperienceStaff is very helpful and professional
Michael M | First ImpressionsUhaul took evey opportunity to charge late fees it could. I was at that storage place for nearly 4 years. I will never use Uhaul again and every one I know I will tell not to use them. All of the late charges were from changes in payment due to fraud
David W | Overall ExperienceFriendly, courteous
Charmain P | First ImpressionsGreat staff, they made it extremely easy to get into a storage unit.
Christy R | First ImpressionsStaff was fantastic, prices were great! Only comment is that that card swipe for the gate was a little touchy so we had to plan our pickup time during a time the office was open so we weren’t locked in/out.
christopher B | Overall ExperienceA place to leave your items and feel they are safe there.
JOE R | First ImpressionsMany thanks to Heather and Jayden for their help. It was a perfect experience. Best Regards, Shuai
Shuai W | First ImpressionsAmazing employees Clean facilities Carts available to assist in unloading Very helpful
cathy b | First ImpressionsDeb was friendly and knowledgeable. The staff is always friendly and understanding when people are tired.
Andrew B | First ImpressionsEveryone was awesome.
Robert B | First ImpressionsLuv BC u haul !!
Lydia A | Overall ExperienceThe technician even helped my husband confirm our trailer hitch was working properly for the trailer we rented in addition another storage unit. Thank you!
CYNTHIA F | First ImpressionsTell me may concern, I wish you were able to keep the lights on At night for security purposes the shut off time is at 9 PM. Sometimes I get in the storage unit late to return my vehicle.
Vanessa A | First ImpressionsGreat service
MICHAEL R | Overall Experience1.) Communication was poor. My unit had water intrusion and I did not know about it until I discovered damage to the contents. I was given one month's rent free. 2.) I suspended my rental due to the ever increasing rental cost. It served it's purpose but I will never rent with you again.
Karl G | Overall ExperienceGreat service and very helpful
William J | Overall ExperienceA very large thank you to the lady who helped all the other staff members at the counter. She was wonderful.
NANCYL H | First ImpressionsFriendly staff , awesome place, service also great.
lincoln m | Overall ExperienceI dont understand the 3 month wait to get 24 hour access. Not that i need it but i do at times, rarely need access early morning hours
DANIEL A | First ImpressionsThe staff was very friendly and accommodating. Deb went out of her way to be helpful.
Dana P | Overall ExperienceGreat facility. Building F flood lights are not in working order for about 3 months now.
Napoleon C | First ImpressionsHendersen Nv U Haul, is very friendly and provide excellent service. Thankyou, as moving and hauling is in it self stressfull.
Lydia A | First ImpressionsI enjoyed using this facility for my storage needs. Over the years, the only problem I had was employees would park in front and block my outdoor storage unit. So I would have to stop and go into office and let them know, then wait until someone would come and move their car. Seemed to be the same lady most of the time. (Happened at least 5 or 6 times during my many years with Uhaul. I asked her aren't they provided employee parking. She did not respond). Other than that experience, my rental experience was good. I rented a couple of trucks also, my mom rented PODS and all of these experiences were okay. Thanks.
Sonya B | Overall ExperienceNeeded covered parking Always got shocked under power line
PATRICK C | Overall ExperienceHad my storage unit for almost two years no issues, items were secure and safe. Easy payment methods. Staff very friendly and helpful.
Starla C | Overall ExperienceUn local muy bueno y recomendable
STJ T | First ImpressionsI e mailed you back to say I was comming back before this whole thing started
SCOTT A | Overall ExperienceYou have good people working for you
NARENDRA P | First ImpressionsOur catalytic converter was stolen off our RV. Lots of junk vehicles. Deb is great. She bent over backwards to get us to a more secure spot. The people there are friendly and helpful.
ALLAN B | Overall ExperienceThere was a little issue with the autopay not working on your end. I'd get a notification we were past due, that autopay had failed. I could manually pay using the card I had set up for autopay, but it would not work under autopay. When having to call the store, or to call the store back, the phone tag was horrendous. I seldom got through directly to the store, would get routed to a call center, and if I called back I'd go back to the call center, etc. Otherwise, the facility, staff, etc. was great.
Jeffrey S | Overall ExperienceGood service Everybody was so friendly and helpful and professional I would recommend this facility to anybody thank you for the good service 🤙🏼
JOHN E | Overall ExperienceStaff was on occasion unhelpful and unavailable mainly due to under staffing and a lack of knowledge/policy. Some individuals were sometime rude. But if I was patient and asked for a manager the problem was usually solved mostly to my satisfaction. Sometime earlier access hours would have been convenient but this was not a big issue. One thing that was an issue is when I rented this spot was it was implied coveres were being installed for sun and element protection but that never occurred. Overall a fairly positive experience at a reasonable price which is why I stayed for several year. I have moved and at the price of gas, this lot became too costly.
DUANE P | Overall ExperiencePhone system is bad, bad, bad. No one answers the phones/ You cannot get anything done ... you have to drive to U Haul each time.
NARENDRA P | Overall ExperienceHeather and Jason was absolutely wonderful. I enjoyed the personable conversation/customer service. They both went above and beyond to get me moved in the same day. I am greatful for their kindness...
Darnita P | First ImpressionsCleanest storage unit in the history of the world 🌎. Friendly staff, all is good.
Dale H | First ImpressionsVery good experience.
Michael B | First ImpressionsExcellent friendly customer service!
Darlene L | First ImpressionsDeborah made things very easy. She explained everything clearly and answered all my questions. Very professional. Thanks much, Bob
Bob M | First ImpressionsStaff was very friendly, helpful and professional. Overall I had a great experience!
RABECA G | Overall ExperienceFriendly service at check in.
Steve B | First ImpressionsMy experience here the staff went above and beyond to help me out and saying I appreciate it does not do it justice. I am beyond grateful for the way that the staff truly cares about the customers who may need storage or a truck. Saying that my experience was excellent is not saying enough thank you 1 million times
Lolita C | Overall ExperienceWith me living in California and the storage unit being in Henderson Nevada after my mom passed away I put everything in storage here it’s taking a long time for me to come to grips with getting things out. This particular U-Haul location has always been friendly, amazing customer service and good employees. I would highly recommend this particular UHAUL Facility if you need one in the Henderson/Las Vegas area.
TAMMY F | Overall ExperienceGreat sevice,, was clean & neat. No rodents. Staff was always very helpful,friendly,courtesy,
Vivian A | Overall ExperienceI would have liked to have had expanded hours of access so I could work into the evening.
Darren H | Overall ExperienceThanks you saved me and my stuff well done
David F | Overall ExperienceEverything went well the truck checked out OK the dolly the tow hitch for the car and the storage for the car very satisfactory thank you very much.
Marvin H | First ImpressionsThe billing thru this company is utterly dreadful. Every time i deal w uhual my bank account ends up being overdrawn due to being charged 7-8times for the same service. This time they had almost $700 tied up and now my account is still overdrawn due to the last move. Then when you call to speak to customer service they basically tell you to go f yourself. Next time i have to move i will just lite a match because if i have to deal w uhual i may as well lite my belongings on fire
Daphne B | Overall ExperienceJadeon was very friendly, courteous & professional.
Mike M | First ImpressionsNo carts. Woman was in there daily took every cart. She never left but was there every hr. Other woman blocked machine to ck in and out snd refused to move car. Others parked blocking doors and nowhere to be found. So could not go into csbinet, check in or use it. Clean very nice but blocking doors blocking other ppls csbinets taking up whole aisles w junk out in them made it so could not get in or out.
SHEREEN W | Overall ExperienceAll in all the storage was convenient and close to home. Toward my move out date however it became difficult to get a hold of someone via phone during open hours. The cost of the unit is what ultimately led to my decision to move my items out. But it’s a great location!
Andrea H | Overall ExperienceGreat experience renting from U-Haul. Jennifer is a total sweetheart.very professional she made my moving in experience quick and easy..I highly recommend U-Haul to anyone looking to rent a storage unit..
Deanne L | First ImpressionsVery satisfied with my uhual experience and staff.
JAMES A | First ImpressionsDeborah was really nice and helpful
Joshua M | First ImpressionsI don't remember lights inside the unit. Our only use was during the day.
Martin L | Overall ExperienceAwesome Staff!
Max A | First ImpressionsI had a storage unit here for 3 1/2 years. The staff was always very helpful and courteous. I would definitely recommend this location for your storage needs.
Charles C | Overall ExperienceMy unit was outside, that’s the only reason I answered no to the well lit & secured question. I never felt my unit was compromised considering it’s outside location.
ASHLEY V | Overall ExperienceThank you for an easy transition in a terrible time in my life. Helpful for any thing I needed. Thank You everyone had a great personality. Extremely helpful .
Kathleen B | Overall ExperienceGreat
DANIEL V | First ImpressionsGood job!
anthony u | First ImpressionsI did not catch her name but the young woman at the front desk that got us set up was very friendly amd helpful! So many in the customer service field seem to be bothered with questions, she was just the opposite she was so helpful! Thank you so much, sorry we did not catch your name!
PAUL B | First ImpressionsManagement is awesome.
MICHAEL L | Overall ExperienceThe lady lied to me and threw two days of scheduling of track, waisted my time and my money! Would write more but out of time as it is now thanks to her!
April L | First ImpressionsDeb helped me setup unloading small portable into 10x10 storage unit. All went smooth
Melinda O | First ImpressionsStaff very helpful and professional!
Stephen N | First ImpressionsMy only complaint was not having access to my unit after 7pm or on Sundays.
Kurt A | Overall ExperienceYesterday when I went in the computer systems were down causing an unusual delay.
Martin L | First ImpressionsThis storage unit and Uhaul service was the best I've ever used
Tonya H | Overall ExperienceThanks for all your help in my storage
David F | First ImpressionsDeb was professional and helpful getting my storage space. Employees I interacted with were all helpful and pleasant. Great place. Very happy to do business there.
ALLAN B | First Impressions2nd time I used this facility, always great service. Emily is very friendly and helpful. How could anyone complain about the service.
Christopher T | Overall ExperienceThank you for all your assistance
Gwendolyn L | Overall ExperienceI had 3 units at your facility for over 3 years. Everything was going ok until my wife contacted your office well in advance that we were moving our household goods. She was informed that our trucks could not park next to our units to load and you had two UHAUL trucks parked across the driveway. They were parked in a fire zone. We have photos we plan to share with Henderson Fire. Mike and one office person were incredibly rude to my wife . We will certainly spread the word about your lousy customer service.
Bob C | Overall ExperienceThe staff went above and beyond to help my move out easy. I want to express my sincere thanks! If I ever need any moving trucks or storage I will us this U-Haul office. I will gladly recommend them to my friends too!
Lorna C | Overall ExperienceI cannot put my phone number on it and I have no idea if the automatic payment is on it I put my phone number in, put the code, and it says "error"
SHEREEN W | First ImpressionsI Definitely Appreciate The Professionalism And Courtesy I Was Shown Thoughout My Stay There ... Thank You So Much ...
wesley h | Overall ExperienceI stored my RV for a long period of time at this location and was always satisfied knowing it was secure and didn't have to worry about it. I will definitely used this storage area again if I need them. Very professional.
JOSE R | Overall ExperienceBroken into twice Needs better fencing not happy.
Philip M | Overall ExperienceUhaul has always given a great experience. The staff at this location are exceptionally helpful, and very knowledgeable about their products and services. The only reason I moved out was due to distance from my home, but I was very thankful for the service to be available, and have recommended this location to at least 2 others also. Thank you
deano b | Overall ExperienceExceeded my expectations. Staff was friendly, helpful and simply got the job done like they probably do dozens of times a day. Thanks for a job well done.
Christopher T | First ImpressionsThe policy of only one card per unit is inconvenient for the customer. This is the only facility, i rented from others, that has this policy. Two cards is more reasonable due to the nature of needing access to the rented unit by myself and other individuals in my family at different times.
Jack C | Overall ExperienceEverything was great and I thought the unit and the service were wonderful! I would highly recommend this U-haul Storage Facility and will use them again in the future if the need arises.
Monica D | Overall ExperienceIf I ever need to get a storage unit in the future, this is where it will be. Thank you for your excellent customer service.
Sheryald C | Overall ExperienceI have rarely in my life had a company treat me as well as this Uhaul company has they were courteous beyond fair and understanding they treated me like family this company gets a standing ovation. Special thanks to the staff and thank you Uhaul.
Ashundrea R | Overall ExperienceThe girl waiting on me was very helpful & explained everything fully. She took me to my unit & explained how to use the card to get into building & answered all my questions.
Karen F | First ImpressionsUnit was great, staff friendly, my only real complaint is the inability to prorate the unit. My new home had some delays and pushed me a couple days past the month. So I paid over $400 dollars to rent a unit for like 35 days. While checking out I hear another customer who is checking out who came in on a free first month promo that is checking out on day 28 or so. She paid $0. I understand I didn’t have a promo etc... but the fact that I not only rented the unit, I also rented a truck, bought hundreds of dollars in boxes and tape and other supplies from you. I feel not prorating the unit turned a great experience into a bit of a rip off. I’m sure this comment is a waste of my time, but it is what it is I guess.
Reese C | Overall ExperienceThis is the best UHaul facility that I have ever used. I love the security. Staff was very friendly and could get the job done no problem! I will rent here again if I need storage.
Kim J | Overall ExperienceHassle free transaction to store our travel trailer.
Jeffrey S | First ImpressionsThank 4 the help
John J | Overall ExperienceMy first time renting a storage space.
james h | Overall ExperienceThe staff was phenomenal. I couldn’t be more pleased with the service thank you..
SAM D | Overall ExperienceVery clean facility.
BRENT K | First ImpressionsThank you for your help and being generous and helpful your staff and management team has been very grateful thank you again
BOBBY D | First ImpressionsAwesome service, professionals peoples. Deb she’s my preferred. Raynald Ostiguy
Privacy R | Overall ExperienceCourtesy of staff. Tattooed, smart alecks.
james h | First ImpressionsSo far so good.
Wattanie E | First ImpressionsMIke, Emily, Marisol and the Entire are AWESOME. Every visit every time.
Chevette H | Overall ExperienceManager (Mike) went above and beyond to assist me.
Laura E | Overall ExperienceManager Mike runs a great establishment and goes above a beyond to satisfy his customers Thank you, Mike
Neal M | Overall ExperienceStaff has always been friendly and helpful over the years
TOM M | First ImpressionsExcellent : you’re doing good, thanks ..
John C | Overall ExperienceWe stored our camper at the facility. Absolutely filthy. Looks like a junkyard.
Mark B | Overall ExperienceThey need help all around there not happy with them at all!!!
Peter L | Overall ExperienceThey lose payments they as a whole have the worst customer service down to the Regional Manager. Never again will I use Uhaul services
Sharifa W | Overall ExperienceManager does less then the minimum.
Ronald G | Overall ExperienceThey were needing trucks back for the next customers. Huge summer demand. We turned the truck in three days early and the attendant wanted to charge us for a late turn in. We reminded him that we were 3 days. No apology came from him.
MICHAEL L | First ImpressionsStaff were ALWAYS awesome. I appreciate the kindness they showed me when I needed anything. Thanks again, Michele Campos
Michele C | Overall ExperienceI found the people here very friendly and helpful. Especially the folks like Alexander who helped us secure the trailer hitch and get us safely on the road.
FRANK M | Overall ExperienceI'm sure you have heard this many times but making a customer pay an entire month when only using for a few days at the beginning of the month without offering a pro-rate or refund on unused time is plain and simple extortion and a good way to ensure customers will not use you again in the future.
Kelly S | Overall ExperienceAs usual, it was perfect.
Jacob R | First ImpressionsEveryone was nice and helpful. The facility looked clean and we'll maintained.
Monica D | First ImpressionsWay to high priced for a closet.
Jeff n | Overall ExperienceTrailer broken into. When brought up to staff they were aware of multiple break ins. It’s a normal occurrence here and no foreseeable prevention plan in place. Several storage areas appear to be lived in. Sketch.
Andrew M | Overall ExperienceThere is a lot of junk stored at this facility. It could use a good clean up!
tina h | Overall ExperienceThe staff expedited everything I needed in a very professional way..Thanks so very much..S. Henderson
Sandra H | First ImpressionsI noticed a short brick wall separating the lot from the backyard of a house. Wish the wall was taller and more lighting
Aaron B | Overall ExperienceI have been storing my travel trailer with Uhaul for several months at this location. My wife told me numerous times we should not have it there it is not safe. The appearance of outside storage is that of a salvage yard. There are a few select nice units, other than that there are cars that are stripped, broken windows etc. I assured her that with the security of the place with cameras and other methods the trailer is going to be safe. This past Wednesday (5-13-20) we found all my wife's worries to come true. We went to pick up our trailer and found it had been broken into. Upon noticing I went directly to the office to alert them, and I was told by the staff that "not to make things better, but other storage companies in the area had a recent problem with this as well". Further once police arrive and we enter the trailer, we find it was not only broken into, but someone was living in it and had been for months!!! Shame on you uhaul!! You should at minimum have someone walking the storage lot at a minimum of once a month if not once a week. This is totally unacceptable business practice for people that are thinking they are "securing" their property in your storage lot. Once police left, I had the wonderful task of clearing out the trailer. I had two garbage bags full of this persons trash. I went to the front office and asked about throwing these away in a dumpster on site. The old man in the hitch shop said we cannot allow customers to throw trash in our dumpster. I explained to him the situation and he laughed in response. This type of response is completely unprofessional and makes me think this must happen everyday if he is just laughing it off. I would and never will recommend this place to anyone. Uhaul you did not handle this properly as a company and should be ashamed of your business practices.
Michael J | Overall ExperienceSome of the staff are friendly, others are quite off-putting. It is constantly chaotic in the sales area. I am very unhappy with the security of the RV storage area. My RV, and several others, were broken into and damaged. Little was done, I have asked several times if they found anything on the video and have gotten no response. They also are continuously raising their rates. I would rather stick my RV on the road where I know I will be able to keep an eye on it.
DEAN S | Overall ExperienceVery reasonably priced for the area.
kathi l | Overall ExperienceEven though they were nice. They charged me for extra days. Charged me for lock because they said they only allow theirs in the unit. Even though I had my own. The alarm kept going off while i was loading into the unit. And was about to get charged for having 24 hour access to my things for almost pushing the closing the time back. I will be out of this unit asap.
Christopher S | First ImpressionsManger is not friendly and is know to lie about claims from customers. I was told he and some of the employees have given out access codes to get in and out and I think that is why my trailer was stolen. I was told He will not let the police see the video of the night my trailer was stolen and tells them it’s up to corporate. I was a customer since 2013 and never missed my payments. When I needed to move out of one of my spots the manager and a employee failed to inform me I will not get my payment back for the storage since I was in the spot for three days past when I paid for the month. Both the manager and employee put someone in my spot on the same day I pulled my boat out on the third day after I made my payment for the month. There are other issues I had with the manager with my credit card being charged for my storage when I had auto pay in my account. When he took over as manager things in the storage yard have been a mess. He allows junk collectors to store in storage spots intended for boats, campers and vehicles. Again I will never rent anything associated with U-Haul and my fellow Veterans in the Veterans Organization will be sent a memo on how U-Haul treats Veterans.
ENRIQUE O | Overall ExperienceIt worked out great for short term storage during are move.
Charles Z | Overall ExperienceThank you for helping me decide what was the beat fit for my situation. Can imagine there are other people like me that have a crisis and are able to have relief that you people are able to help and understand.
Terry R | Overall Experiencefacility and staff met all possibilities.
Terry M | Overall ExperienceI did not want to leave but my job is no longer paying for storage for my samples as a rep. Thank you for everything, it was an awesome experience while I was able to rent space!!
leah h | Overall ExperienceI think the storage fees are fair. Employees were nice, but I was given an open slot and then after parking my big vehicle in a tight spot I was told I had to go move it to another one.
Timothy D | First ImpressionsThe vehicle I had stored was broken in to and I had a couple of items stolen.
Sally M | Overall ExperienceGreat service from the 2 gentlemen that helped me.
Courtney U | First ImpressionsI was under an immense time crunch, had a moving crew waiting outside at $300 an hour. Your rep Allison got us completely signed up with a unit and a lock in 10 minutes. Amazing service!
Art P | First ImpressionsAlways helpful and patient
Shawn M | Overall ExperienceEasy & Professional!
Johnny D | First ImpressionsExcellent customer service from all staff members.. Interaction was Pleasant even at the end of the day..
sabrina B | First ImpressionsThe reservation I had to talk to three different phone agents and none of them could confirm the reservation when I drove over to the office the agent behind the counter was excellent
kathi l | First ImpressionsVery hard to slide lock. I had to use a tool to open it. Otherwise VERY nice place.
Carol H | Overall ExperienceNo rent proration.
William S | Overall ExperienceMy only concern was that you are not warned when your online payment option is about to expire. As a senior we sometimes forget to update new payment cards. As a result we are charged a late fee .
Tom a | Overall ExperienceMultiple contacts to location to discuss the overage in mileage that was recorded at pick up. Multiple contacts to extend that was not recorded by local office. Unable to receive invoice
Chrissy J | First ImpressionsEveryone there are so friendly and helpful
walter B | First ImpressionsThe staff members were kind & helpful during my stay. Thank you for your support! 🙏🏽❤️❤️❤️🙏🏽
Byron J | Overall ExperienceProfessional employees at this location thank you guys
ELMER J | Overall ExperienceFast Friendly and clean
Lori M | First ImpressionsThey give me the wors truck knowin that I was doing a big move from Las Vegas to Washington D.C. me and my family almost got in the ancident cause the truck that they give me have the tired in bad
Lazaro M | Overall ExperienceThe only Suggestion is an employee parking lot on several occasions my unit was blocked and had to have cars moved
Teri D | Overall ExperienceGreat Service!
James R | First ImpressionsVery well kept up and clean facility!!
Thom F | Overall ExperienceOnly problem I had was using the card key and putting in my code it never work
wanda m | Overall ExperienceNice place to store your stuff, Clean , just the price was little bit High for me.
Abbas R | Overall ExperienceGreat job by everyone who helped me. A+ excellent servuce
PETER P | First ImpressionsI have always enjoyed your storage facility. Very convenient.
TOMMY U | Overall ExperienceThe Ubox storage warehouse does not have any lighting or security locked door upon entry and does not remain enclosed. Anyone or any insect, animal, etc can get inside the Ubox and the warehouse.
amanda j | Overall ExperienceAll staff very pleasant, helpful, knowledgeable, great service even when assisting many customers, handled rude customers gracefully and professionally.
elizabeth m | First ImpressionsGreat service and my stuff was kind of clean versus other places. I moved out on June 30th but due to an emergency I forget to come by the office.
Beverly B | Overall ExperienceGreat experience
BRENDA D | Overall ExperienceEveryone and everything was superb. From ALL of the employees to the WHOLE environment I was always treated with courtesy and professionalism.
John K | Overall ExperienceI felt very safe and secure with my storage unit I would do it again if I had to. The staff was always very nice and helpful .
Mickey H | Overall ExperienceCamrone was very nice and helped me with finding a unit close to the door. He was patient with me trying to find the information he required (names, address') Thank you for your help.
Corinna S | First ImpressionsEveryone was very helpful.
Larry S | First ImpressionsThis rental experience has been fairly quick and painless. This facility and the people have been very helpful.
Michael M | First ImpressionsAll went as expected and very happy with the staff.
Jim M | Overall ExperienceHad a Box Delivered and Picked up. Never went to the Facility. The experience was great. I'd use them again in the future.
STEVEN N | Overall ExperienceWas the worst time of my lifetime
Frank G | Overall ExperienceIt was great
Steven P | Overall ExperienceI liked everything about this storage facility except for the initial price quote not including 24-hr access.
LARA S | Overall ExperienceVery clean and secure
Christina R | Overall ExperienceExcellent
maralyn r | Overall ExperienceExcellent facility for the time I needed it.
Anthony F | Overall ExperienceFriendly and helpful staff. Great service.
Landin D | Overall ExperienceWorst service ever. I’m sure they owe me money for the time it took to correct their mistakes but I’m just satisfied I’m done with them
jamell j | Overall ExperienceGreat storage facility. Very clean, convenient, and well-lit. Thank you!
vivian s | Overall ExperienceEverything went just great
Lynell H | First ImpressionsThey don't answer their phone, which is how they said to contact them, and it made it hard to communicate. And my empty POD sat in my driveway for two additional days while we waited for pickup.
Claire B | Overall ExperienceThe delivery personnel was very friendly and helpful.
Edgar H | Overall ExperienceOne stop shopping. Trucks, equipment and storage. The team there was very polite and helpful.
John & | Overall ExperienceNo comments
Michael G | Overall ExperienceThe staff was very polite.
Michael G | Overall ExperienceThe drivers are very professional and friendly. The service was very economical, efficient and on time. I will use Uhaul for any future moves
James R | Overall ExperienceI like to thank the staff, everything went smooth got all my questions answered in a timely manner.
celia m | First ImpressionsAll of my questions were answered with much knowledge and kindness. The process was quick and painless. Customer service representative was patient and helpful.
Sheryald C | First ImpressionsI received prompt and excellent service. Also the unit was very clean.
Russell A | First ImpressionsBox was not picked up for 5 days - but it wasn't a problem.
Kurt E | Overall ExperienceGreat people. Just had a hard time with trying to reach an employee by phone.
Leon E | Overall Experienceit was good.
Dennis M | Overall ExperienceA1 staff and facilities
Steve S | Overall ExperienceVery nice facility clean and well equipped. Employees where very nice well mannered and knowledgeable of their jobs. Overall great experience.
DONALD D | First ImpressionsGreat service!
freddy c | Overall ExperienceGreat experience
Crystal C | Overall ExperienceExcellent service and support. Thanks for helping us with a smooth move to Vegas. Cheers!
bill k | First ImpressionsCustomer service agents are great.
TERRY W | Overall Experiencewarriors survey questions basically answer to everything that need to be said as a comment but I'll just have to overextend how proud I am that they're friendly people
Kratina F | Overall ExperienceVery clean and convenient. The staff was great. The only down side was the price, very expensive for the limited space offered.
Naomi & | Overall ExperienceCommunication was a big part for me. First time using the service of a U-Box. It was Great! They always kept me posted with when the U-Box from the drivers and via the web page. *****
Salvador A | Overall ExperienceGreat
willie j | ReservationWe received excellent service. Employees were friendly and courteous.
RONALD M | ReservationFacility well above par!
Weylin F | Overall ExperienceEveryone was helpfull especially Mike Silva. The unit was clean and the layout organized. Best storage unit I have ever used.
Sharon K | Overall ExperienceEnjoyed staff interaction - everything from buying boxes to renting a storage unit to renting a truck - always friendly & helpful.
Elizabeth L | Overall ExperienceWe reserved a drive-up unit for our move-in date and not only was it given away to someone else, it was the last remaining drive-up unit within a reasonable radius from our home. Not pleased.
LARA S | Reservationthe best experience
Casara S | Overall Experiencethe best moving experience
Casara S | ReservationExcellent service and very convenient.
Patty R | Overall ExperienceSmooth ride, able to load and unload easily.
STEVE M | ReservationExcellent services & secure location. Personnel staff are professional & knowledgeable in all moving or storage matters.
HARRY S | Overall ExperienceOne of the best run facilities I've rented from Clean efficient well run.
Robert B | Overall ExperienceThey were great all around from the front desk staff to the people who you return the truck to.
maxine m | ReservationNice large facility. Clean and well kept. Friendly staff.
Richard C | Overall ExperienceI sent in a letter. I moved out because of bad treatment by the Manager.
DAVID B | Overall ExperienceTrevor was great as always. He was very professional and quick with everything.
Warren S | Overall ExperienceFriendly people and great service!
Debra M | Overall ExperienceFriendly people and great service!
Debra M | Overall ExperienceGreat people and great service!!
Debra M | Overall ExperienceNice people and great service!
Debra M | Overall ExperienceFrom office responses to delivery and pick up of containers, they were respectful and on time!
Debra M | Overall ExperienceThe U Box personnel were professionals and efficient. I have aleady recommended the service to friend that is moving.
Darrell M | Overall ExperienceYour truck caught fire and we lost everything
tamara b | Overall ExperienceNo problem at all
Carol G | Overall ExperienceU Haul storage was a great place to store our Motor Home - clean plenty of space - secure - price was right. thank you
Patty C | Overall ExperienceVery professional Thanks.
Roman A | ReservationVery nice would recommend
Nicole A | Overall ExperienceThis facility messed up my UBox order so badly that I had to get corporate involved to fix it. I still don't think they understand how what they did was borderline criminal. Stay away!
Ronald C | Overall ExperienceUBox was late, there 3.5 days before I was notified, even though I called every day and was told it wasn't there. Too busy to pick up empty box on time. But credits were given for the late days.
Michelle B | Overall ExperienceI would not recommend this facility to anyone. Staff and owner were awful. There was one employee (I think his name was Nathan ) that was a pleasure to work with.
Michelle S | Overall ExperienceBeen with this UHaul store 21 months to park the RV. They are so kind, helpful and professional--both on the phone and in person. They give rock solid advice about the equipment we need.
Clara R | Overall ExperienceVeryhelpful & friendly.
Barbara B | Overall ExperienceTrevor provided great customer service
John a | ReservationVery poor customer service. Called and left messages for 5 days straight with no return call. Poor communication or I should say no communication. Contacted corporate several times no help. Will never
Mike T | Overall ExperienceHad a minor issue with my credit card being expired that was handled promptly and everything else went silky smooth.
Justin T | Overall ExperienceThe customer service was awful! I will never use U-Haul again
Artis S | Overall ExperienceI have reached out numerous times through phone calls, left messages and no one has reached out. Its been 3 weeks now!!. Enter our phone numbers 702.445.0675 or 702.525.1991 to understand.
nia b | Overall ExperienceGreat staff, took care of all my moving and storage needs in a friendly and efficient manner.
ROBERT H | Overall ExperienceWe only left because we are now storing our trailer where we stay in Calif.. We're getting older and it's all getting too hard for us. Thank you U Haul.
Carol M | Overall ExperienceNo comment needed
KAT K | ReservationSpk w/Andrew or Antonio he had no clue how to handle the call he keep clicking on the computer ignoring me. I finally had to spk loudly to get his attention&?Him if he was able to help me he said no
Gary & | Overall ExperienceNice service
Humberto L | Overall ExperienceEveryone that I interacted with was friendly and helpful. They helped to reduce the stress around this part of my move. I would 100% recommend working with Uhaul to my friends and family.
Amanda C | Overall ExperienceI wish I could afford a storage locker permanently so I could continue working with these guys. I will definitely use them for all my future storage and moving needs.
Lynn Y | Overall ExperienceYou can't get thru direct to this facility,they have their phones on forward,when the customer service at the 800number they could not get thru and had to email for Mike the mgr to call never did
Gary D | Overall ExperienceAnother great experience with the UHaul team at 989 S. Boulder Highway...thanks for all of your help in getting resettled in Henderson!
Brien C | Overall ExperienceStorage rates increased twice in a two year period, stating that they were doing a wonderful job. Wrong. i removed my trailer from that property for that reason. 16 days left on the month, no refund.
DAVID H | Overall ExperienceThe staff was great in explaining everything and right there to inspect the units when I moved out.
louise w | Overall ExperienceKeep up the good work,
David H | Overall ExperienceI have used this facility many times over the past years and have always had a good experience. The staff and manager have always been helpful and very professional - keep up the great work!
Kevin D | Overall Experienceokay or very good
Charles M | Overall ExperienceVery nice staff there. They were very helpful. I couldn’t lock my unit and someone came quickly and showed me how to shut it properly..I would use them again. Very clean and pleasant.
Joe M | Overall Experience