I would have loved to give this facility a five-star Because When I first paid for outside RV storage space on May,7 2025 . The staff there was excellent and professional. Credit card didn't go through so they happily accepted me as a cash payer. I was happy at first that I found a storage company who finally treated me like a Human being. However, I never used storage unit 129 because I was not able to get my RV towed at that storage facility . So I lost that $109.95. On May 3, 2025 I realized it didn't make sense to keep paying on an empty unit until I am able to get RV towed there. So I knew I had to close it before my next payment due date on the 7th.of June of 2025. I would have love to give this company 5 stars but I am having to give 3 Star because On June 3rd 2025, I called and spoke with a woman by the name Heather. I told her I needed to close my storage unit because I couldn't get RV towed there. Heather told me over the phone she closed my account but she couldn't refund the cash even if I didn't used the unit. I never asked her for a refund and told her that was fine and I am ok with that. If she deny or say I didn't tell her to close account than I will contact my mobile phone company for a recording of the conversation even if I have to subpoenaed it .She lied to me over the phone and left account open and knew RV unit was empty On June 7th 2025 8:13 AM, received a email from General manager stating we had trouble charging payment on Auto pay and Your payment has not been received. On June 8th at 8:14 am received another email saying the same thing. On June 9th. At 8:16 am received another email saying the same thing. Heather knew I was a cash payer and not on Auto pay. Didn't sign any paperwork on Auto pay. IT would be fraud to do without someone authorization. This stressed me out because I am facing numerous amount of challenges and stress in my life and this little thing only added more stress I already have. On June 11th 2025 spoke with women name Deb and discovered account was still open. I want to thank Deb for her professionalism in handling the situation. She email me a close account letter.
Cynthia H | Overall ExperienceSelf Storage Units in Henderson, NV, 89015
U-Haul Moving & Storage of Black Mountain
Services at this Location:
Features Available at this Facility :
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Available Units (All Sizes are Approximate)
Indoor Storage
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![Example storage unit layout]()
Small
5' x 5' x 10'Miscellaneous Storage
Size Guide- Rate:
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$89.95
Per Month
- Interior
- 1st Floor
- Street Level
- Climate
- Rate:
- $89.95 Per Month
2 Units Left!
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Storage Customer Reviews
- 4.5 Average Customer Rating
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HEATHER M | Overall ExperienceDairy was excellent and was able to address all of our needs.
leanne c | First ImpressionsIt is with a heavy heart that I had to get rid of my storage space but the staff at this location were always helpful.
Angel D | Overall ExperienceThis has been such a positive experience. Wonderful customer service. I love the free moving carts. That was such a blessing.
CHRISTINE B | Overall ExperienceVery tidy clean smells good friendly it's temp control but could be a bit colder otherwise perfect
tonya w | First ImpressionsHeather was awesome, made the experience great. Appreciate it!
PETER M | First ImpressionsAll Staff was very professional and helpful On 5/7/2025. Heather did great job explaining and showing me my rental spot.
Cynthia H | First ImpressionsDeb Javier and All at Black Mountain are Truly the Best Very Helpful Always Friendly So Grateful for the Good Experiences I've had when storing My Belongings
Kellye d | Overall ExperienceThe best U-Haul Location and I use U-Haul a lot. This location offers more to choose from for your needs and definitely has the best staff. 200% customer satisfaction my favorite U-Haul location. Thank you for making life easier and the moving much easier to handle. Thank you Everyone! Best regards, Caroline Collins Caroline Collins
Caroline C | Overall ExperienceVery helpful and friendly
LENNIE V | Overall ExperienceThe staff are professional, kindness, and polite. They are well trained, and some of them are doing God‘s work thank you all for everything you’ve done for myfamily. Sincerely, CF❤️
Jack F | Overall ExperienceGood customer service, friendly people specially, the people in the front desk they need more money
DANIEL F | Overall ExperienceJavier, Heather and Deb were all great people to work with.
Michael S | Overall Experience