Customer Reviews for U-Haul Moving & Storage of Bloomington

Rating:

5.0

Friendly employees

Rating:

5.0

More people helping customers, there was a bit of a line. Once I was checked in I was assisted in the yard loading. Super fast hookup, testing of the setup and on my way. Amazing. This was NOTHING like my past experiences. I am a fan!

Rating:

4.0

Provide links to pay for remaining balances instead of just telling customers they have one. I tried calling to pay but was told I had to go online. But there's no selection on line for paying off what you owe unless its for a storage unit

Rating:

4.0

The hitch on the 4x8 trailer broke.

Rating:

5.0

This location in Bloomington is amazing! Very pleased with access to units and no stairs !

Rating:

5.0

I was in to have trailer hitch wiring installed. They did an excellent job. The entire process took about an hour which I thought was very timely.

Rating:

5.0

The persons beind the counter have always been very helpful and careful, and make the process very smooth and without worry. They are also friendly and polite. Jordan was a good example of the careful service and nice attitude, adn remembered my name after months from last time.

Rating:

5.0

Very easy drop off. service friend was very helpful and friendly.

Rating:

5.0

Thanks especially to the worker who recommended a place that would accept our furniture donation. Others refused.

Rating:

1.0

I rent the U-Haul for $70 when I bring the U-haul the charge me $21 extra

Rating:

5.0

Awesome!

Rating:

1.0

pickedup and returned utility trailer to the same Bloomington location, receipt showed I returned trailer to different location and charged me for wrong location dropoff. Still trying to resolve error, poor service at this location.

Rating:

2.0

No one was around to help. The lot was completely full and we couldn't figure out where to leave the trailer. We eventually shoved it into a spot as far out of the roadway as possible. There was no help to lift it off the hitch. The app said we were done, but I'm not sure what we would have done if we couldn't have lifted it. Self serve is not always good.

Rating:

3.0

The trailer had not been cleaned out after the previous use. A pile of moving materials from the previous rental were left inside, I had to get rid of them before I could use the trailer. Lesson learned, look inside the trailer before you accept it!

Rating:

5.0

Patty A. and Joseph G. could not have made the process any easier or more pleasant. I was on a tight timeline after a hitch I purchased elsewhere arrived without bolts. After spending several hours trying to find the correct bolts at hardware and auto shops, I tried U-Haul on a whim. Not only did they have the correct bolts, but they also had my exact same hitch in stock. When Joseph said he could install it on the spot, I was sold. The entire process took less than an hour. Wish I had gone to them in the first place. Highly recommend.

Rating:

5.0

The employee helping us hook up the trailer was super courteous.

Rating:

5.0

The employee who hooked up and later unhooked the trailer did an outstanding job. Got me in and out efficiently with a friendly and professional manner!

Rating:

3.0

Had a tail light out. I only checked turn signal and 4 way flashers when I picked trailer up.Also on Sunday morning when dropping trailer when they opened, no one around to see where trailer should go. I moved one and made room. Otherwise, trailer pulled very nice!

Rating:

5.0

The customer service for both filling out the paperwork and hitching up the trailer was well done.

Rating:

5.0

The facility is very clean, located in a very open and safe community. Security cameras on every floor and the Staff is always happy to help.

Rating:

5.0

Outstanding customer service at pick up

Rating:

5.0

Easy checkout and return

Rating:

5.0

Very friendly and knowledgeable staff.

Rating:

5.0

After seeing that the size of the 4x8 trailer that I rented was going to be too small, they upgraded me to the 5x8 which was perfect.

Rating:

5.0

easy to work with

Rating:

5.0

Fast friendly service. Easy process.

Rating:

5.0

Previous driver left a couple M&M candies on the floor. Unfortunately a treat I rejected. Overall, this was another excellent experience!

Rating:

5.0

Super nice, and efficient. In And out with a nice truck fast.

Rating:

5.0

They are the best!

Rating:

5.0

Awesome staff!

Rating:

5.0

Excellent service!!! The gal that helped, I think her name was Patty, super super great help.

Rating:

1.0

There was no one to help us get the trailer off the hitch, and once we finally found someone, he said he was on break and wouldn't be there for "a while" until my mom convinced him to just help us.

Rating:

5.0

This is honestly the best Uhaul location I’ve ever worked with. Clean, fast, friendly and efficient.

Rating:

4.0

The return area was over crowded. Not much they could do without more space. The attendants were all great.

Rating:

5.0

Wonderful and safe experience. I will always use Uhaul👍🏽

Rating:

5.0

Pretty excellent experience.

Rating:

5.0

The Lyndale location was excellent and I would highly recommend. I was a bit disappointed in the Hiawatha location because that’s where my original reservation was placed and they didn’t have what I had reserved on hand when I arrived, so I was made to drive to Bloomington no apologies or honest explanation. It’s fine, I understand things happen, but I will probably just reserve at the Lyndale location next time. Thank you

Rating:

5.0

Great customer service. Friendly... Equipment worked perfect and were clean. Thank you!

Rating:

5.0

Nothing! It was an excellent experience.

Rating:

3.0

Truck smelled like cigarettes. Arm rest and cup holders were extremely dirty. The wrong dropoff location was put into my contract!

Rating:

5.0

Every year for past 6 years I have rented the same size trailer. This one was in rough shape and was difficult to back up. Electric brakes were rough and very clunky.

Rating:

5.0

Nice location, clear signage. Friendly personnel who answered my questions and helped me comfortable with the process.

Rating:

3.0

We were treated very nicely and were given very good service. We were happy that a 10 foot truck was available.

Rating:

5.0

Your staff was amazing for both the truck rental and the storage unit, and walking me through to show me everything! Exceptional service! I so appreciated you being open on Sunday whereas other storage was not. It was the day I needed to find a storage when I could not fit all my items in a new office. Excellent service,, nice cargo van, clean facility!

Rating:

5.0

I've used this location twice in the past few months and have been thoroughly impressed with the people working at the desk for taking my order for truck rentals. Friendly people and that seems to be rare in the world today. Keep up the good work!!

Rating:

1.0

Poor service

Rating:

3.0

the location is NOT user friendly -- you rent in one building then walk across the street to retrieve or drop off then have to walk up a hill and across the street again ...i dropped off a truck a couple weeks back -- NO one in the receiving --had to walk back up the hill and across the street. NO off street parking for your vehicle

Rating:

5.0

No concerns.keep up the good work. Yhanjd

Rating:

1.0

My U-Haul was rescheduled to this location 8miles away from the original location I picked and was charged the 16 mile difference.

Rating:

5.0

Matthew was exceptionally helpful!

Rating:

3.0

There was trash in the cab of the truck. Despite specifically asking in pickup the truck did not in fact have a 2 inch ball hitch. I called customer service and they said they would credit me with 30 miles to help me get a hitch without the mileage charge. My phone died during drop off so I handed the keys to an employee that was very accommodating but despite putting in as much gas in as I got it in (with photo evidence) I was charged for 2 gallons and the 30 miles “added” weren’t there so I owed more for my rental because I had to drive and get a 2inch ball hitch. Terrible experience. Had Uhaul kept either of their words I would have been happy. But neither kept their word.

Rating:

4.0

Wonderfully helpful and friendly for both pickup and drop off.

Rating:

2.0

It was very complicated the location is in to different areas.

Rating:

5.0

Great service. Wonderful staff. Thank you Uhaul for always having trucks when I need them.

Rating:

5.0

I always get wonderful service when I'm doing business with this particular Uhaul store in Bloomington, MN off 89th and Lyndale Ave south. They keep their store quite clean, especially the bathrooms. And they do a pretty good job at keeping there lot stocked with a variety of trucks. Thank You, Tim, Mgr @ Uhaul

Rating:

2.0

Graffiti on the truck on the outside. I reserved for the wrong time and they told me they couldn’t adjust it but then I did it online and was able to get a truck at the right time. Not a very positive experience.

Rating:

5.0

dirt in trailer, broken wiring connections. Still worked, just needed maintenance.

Rating:

4.0

All was good

Rating:

3.0

When I asked to see the size of a truck versus a van they just told me to go look for myself. Which is fine although there was snow everywhere. Maybe keep some vehicles accessible for viewing nearby.

Rating:

5.0

Friendly and professional staff when I picked up and dropped off the trailer. Not my first experience with this store but it has always been great. thank you.

Rating:

5.0

Staff was friendly and quick

Rating:

5.0

The guy that checked us out was a good guy.

Rating:

5.0

Upset because originally had booked a Uhaul close to the location of my current and new apartment, which were only 3 miles apart. Uhaul had a mix-up with my reservation and had me drive 30min away to pick up a truck for my movers for an alotted time slot, adding more mileage onto the truck. Totally understand it is the 1st of the month but this was very disappointing.

Rating:

5.0

Customer service was great; teamwork between office and lot was good, helpful information about hitch use.

Rating:

5.0

When I got in the truck I noticed that the check engine light was on. I called them before I pulled away. Was on for over 2 minutes and still was unable to reach them. I finally walked in and someone explained that it was only a bad sensor. The passenger door also had a hard time closing. Overall staff was very friendly and the customer team When I had to extend my reservation twice were both friendly.

Rating:

5.0

Very pleased with the service look forward to do business with you again

Rating:

4.0

The transmission was slipping on the truck I had.

Rating:

5.0

Absolutely outstanding!!! Thank you so very much!!!

Rating:

5.0

Staff was a 10/10. Helpful, courteous and nice people.

Rating:

5.0

They’re always very good and helpful

Rating:

5.0

Confident clean great customer service

Rating:

5.0

Everyone is great at this location. ALWAYS helpful! I highly recommend this location. Every area is super clean. They do a great job. Thank you

Rating:

5.0

I was trying to help someone find a place to store things. They took advantage of you and me and were using it it like a motel. Your staff were very professional about sharing the in fractions with me and we got the person moved out with little hassle. My apologies to the staff.

Rating:

5.0

I would use the same location again, thanks for giving my belongings a safe, clean pest free environment.

Rating:

4.0

When return I wish I can return it to closer location I lived by and keep trying to pay remaining balance of $50 on my card without my permission... Please call the numbers on my account

Rating:

5.0

Patty was extremely helpful in my experience and transition.

Rating:

5.0

Perfect customer service the man who help switch my unit was well appreciated

Rating:

5.0

👍🏻👍🏻👍🏻

Rating:

5.0

Scheduled a trailer and storage unit the night before and everything went well. There was a promotion online about renting a trailer and getting a free month of storage however when I checked out it was still showing full price. Asked the representative about it and she was very helpful and said to call if it showed payment for next month. Everyone was helpful and location was clean!

Rating:

5.0

Every thing was so good at the storage unit

Rating:

5.0

Fast friendly and efficient

Rating:

5.0

Griffin was fantastic and I recommend a raise for him to make sure you keep him on staff!

Rating:

4.0

Great customer service! But when I was to move into my storage. The previous tenet left some things behind and there wasn’t a new lock in it for me. So we had to move the few things to move in our unit.

Rating:

5.0

Attendant opened early as she saw a couple of customers at the door before 7a.m

Rating:

5.0

Great team willing to assist with whatever is needed.

Rating:

5.0

good people nice customers

Rating:

5.0

Everyone was very helpful, respectful, good vibes.

Rating:

5.0

The staff is very polite

Rating:

3.0

Troubles with online checkin as promoted. Troubles with shutting door when leaving

Rating:

5.0

The staff is always friendly and eager to help.

Rating:

5.0

The staff were friendly and helpful. I did feel I should have received some type of refund on my storage as the last month I only used it for 4 days after the payment was made.

Rating:

5.0

Staff was extremely helpful!!

Rating:

5.0

U-Haul is a little more expensive than some other similar facilities nearby. It is more secure and was very clean and well managed.

Rating:

5.0

Awesome facility, great unloading indoor area, super clean, handy carts available, large elevator

Rating:

5.0

Ryan who works at the front desk helped me load all my stuff from my unit. I am in a wheelchair so she did all the work. She was very nice and pleasant.

Rating:

5.0

Very nice facility. Very friendly, helpful staff.

Rating:

5.0

MY EXPERIENCE WAS 1ST RATE!!

Rating:

5.0

The gentleman who helped me yesterday (I believe his name was Matthew J.) was extremely patient, helpful, and polite.

Rating:

5.0

Thank you so much!!

Rating:

5.0

Very pleased with quality of facility and service. Superb!!!!

Rating:

4.0

The overall experience my partner and I had was seamless, non stressful, accommodating and just great. We had a lot of negative experiences with other storage facilities in trying to get storage, but U-Haul really redeemed the storage industry in my eyes with this experience. Now the truck rental with U-Haul was quite the opposite, but that has been resolved as well. So thanks U-Haul for making this experience a good one

Rating:

2.0

It was pretty clear my unit had been only minimally inspected before being made available to me. There was a cigarette lighter on the floor in a corner, and a number of small roundish objects both in solid black and white colors. I think the black ones are some kind of dead insect or beetles, no idea about the white ones, moth eggs maybe? Rodent droppings god forbid? Definitely doesn't make me enthusiastic about using the unit for storage and if I wasn't in a hurry helping a relative I would cancel it and go elsewhere. Anything I do put in there will be in whatever form of sealed container or bag I can contrive. As another example of how minimal any turnover work was, there was supposed to be a lock in the unit as well but that was forgotten. No reason to complain here, one was offered right away with zero issue, I just offer it as another data point/example. A couple cigarette butts on the floor in the hall near my unit make wonder about building security and surveillance too, if not necessarily the safety of my unit itself. It's a big place with a lot of floor space and winding hallways. Very easy for someone to be doing something they shouldn't around the corner from a camera. On the other hand, I can't emphasize enough how friendly and helpful the staff were. I don't want to sound like an angry customer and I never want to be one. The storage unit gives me pause and I'll be using it for as briefly as I can, but I have nothing but praise for the staff personally.

Rating:

5.0

We are very picky about cleanliness and proper organization. We do not give good ratings unless they are well deserved. Your facility and staff are excellent. We arrived in Minneapolis after many days on the road from California. This is our first time visiting Minneapolis. We were tired and it was cold with a steady strong rain. We are grateful to have found your facility!!. We have no disputes with Uhau at this time.

Rating:

5.0

To finish compared to the one by Sam's club on American Blvd-no comparison!! I will tell everyone about how great you are!

Rating:

3.0

Hope that I'm not charged for this month on my card.

Rating:

5.0

Shout out to Griffin and Mathew!

Rating:

5.0

Staff were great and understanding.

Rating:

5.0

Wonderful streamline service. Everything was thought of, convenient, clean, affordable, and environmentally friendly. I could not have imagined a better experience!!! uhaul makes moving easy! Staff was super helpful, positive attitude, and patient, too.

Rating:

5.0

Well laid out, clean, secure. The indoor bays for loading and unloading are great if there is any bad weather. Carts and dollies are available to assist in moving items in and out.

Rating:

3.0

None

Rating:

5.0

All resources were super convenient to use and the staff was very helpful

Rating:

5.0

Staff was incredibly helpful and friendly. Wish I had his name because he deserves a shout out for excellent customer service. The facility is immaculate. Moving in was easy and fast. We were pleasantly surprised.

Rating:

5.0

Really great staff. Took great care of me and made everything easy. Facility was clean and felt very safe and secure.

Rating:

5.0

This team has the best employees I ever dealt with, they actually care and connect with the customer.

Rating:

2.0

Directions should have been given in steps but were given in a quick paragraph that made little sesnse until he walked us through it. Then we were given a dirty unit on the third floor that said it was customer ready. The then gave us a larger unit with a small access door. Yuck.

Rating:

2.0

It wasn’t clear which door to gain entry with my code, there was no lock in my unit so I had to go back in and get one. I was supposed to have a free month since I rented a vehicle, but I was charged full price anyways.

Rating:

5.0

But if the storage is open 24/7 that will be above n beyond

Rating:

5.0

Beautiful brand new facility! All climate controlled. Highly recommend.

Rating:

5.0

Very pleased with the service I had

Rating:

5.0

Very nice place clean and secure I recommend this place to other friends to join I appreciate for your service thanks

Rating:

5.0

Staff at the facility are top notch customer service providers, and the place is clean as can be.

Rating:

5.0

Very friendly and helpful.

Rating:

5.0

Staff was great! Place was clean! Overall, everything was amazing!

Rating:

5.0

Awesome customer service!

Rating:

5.0

The staff is very friendly and accommodating. Very clean!

Rating:

5.0

Staff were very helpful!! Storage space was convenient to use. Thanks

Rating:

5.0

Staff alsome and enjoyed working with them

Rating:

5.0

The facility was very clean and up to date. The staff was very kind and courteous. Always very helpful. The you for being there when I needed you. Sincerely, Ms. Robinson

Rating:

5.0

Clean and secure. Only had an issue one time with my payment. Great staff and Tim is amazing

Rating:

5.0

Excellent assistance. Felt well taken care if, always love getting waited on by this particular employee because very knowledgeable and inspires confidence

Rating:

5.0

I love the customer service, super nice and efficient.

Rating:

5.0

Very nice facility! The staff was helpful and friendly. The app was great! Would definitely use again in the future!!! ⭐️⭐️⭐️⭐️⭐️

Rating:

5.0

I was able to check on my storage with no problem 😉

Rating:

5.0

Griffen was so pleasant. He truly knows his job and seemed to really enjoy it. He was so knowledgeable helpful and understanding. He is a definately an asset to U- haul I would give that man a raise.

Rating:

1.0

I was constantly being charged with overdue fees and had zero flexibility from U Haul with these billing mixups. The staff were friendly and kind but U Haul's company policies prevented them from fixing stupid issues. To top it off I was told I HAD to purchase the lock that UHaul provided instead of being allowed to return it when I was done with the unit. A lock with a Uhaul brand name on it and customized for the specific storage locker I used. What am I going to do with that!? I couldn't be done with them fast enough and would strongly strongly discourage anyone from ever renting from Uhaul.

Rating:

5.0

When I first arrived in the morning to check for a reserved storage I did online the staff was kind to show me where everything is and gave a presentation at the desk of the 10x10x10 storage I rented. Fortunately, everything fits inside perfectly even though I had lingering doubts when I imagined there might not be enough room judging by the size of the unit, but I made a good choice and it all worked out.

Rating:

5.0

Absolutely love the facility and staff. Everyone was very helpful. Security was top notch. Thanks

Rating:

5.0

The person that helped us was above and beyond helpful!! The customer service alone will bring us back to your location!

Rating:

5.0

Staff is outstandingly helpful. They are respectful and professional.

Rating:

5.0

All in all a very simple and pleasant experience with very knowledgeable and friendly staff on hand whenever needed Great location and facilities would recommend to anyone looking for shipping and storage

Rating:

1.0

You're crooks and I will spend the rest of my life steering people away from this terrible company.

Rating:

5.0

The entire staff was amazing and made everything super quick and easy! Thank you for making our move so much easier than it would’ve been!

Rating:

5.0

I've been renting vans for a while and this is my first storage facility. The people were very nice and helpful.

Rating:

5.0

Pleasant and very helpful staff and easy to find your way around

Rating:

4.0

The only problem like everything else is that it was expensive.

Rating:

5.0

Very well setup app. Easy to maneuver website. Clean new facilty!! Highly recommended!!! Thank you

Rating:

5.0

Previous Public Storage. Superior for the same price. 😎

Rating:

5.0

Good employees to work with.

Rating:

5.0

The staff was very helpful . Did a excellent job

Rating:

5.0

The staff was amazing, very helpful, and very professional.

Rating:

3.0

Was rat poison in the U-Haul taking up space, lots of debris

Rating:

5.0

The young man associate that helped me check then was very helpful and professional ! Very pleasant customer service! I give him 10 Stars !!

Rating:

5.0

I especially liked the young man that helped me with the hole storage and truck rental prices very friendly and helpful.

Rating:

5.0

Great customer service

Rating:

5.0

Excellent service

Rating:

4.0

Only problem in-counted was several times key card did not let me in and had to seek help from office personnel

Rating:

5.0

I used this facility when I moved up here from out of state. I would highly recommend this UHaul facility to anyone. Very easy to use and convenient. Less costly than some others. The staff here is FANTASTIC! Especially Patty and Griffin who went out of their way to help me. Well done!! Thank you so much!!

Rating:

4.0

desk staff were difficult to understand and did not explain lease trrms vlearly -- tpld us it would all be clear when we read lease on electronic board and read printed pages if same. But print font was soooo tiny it really was not possible to read words on papers. u- haul really needs better presentation of its customer lease agreement. in several instances your lease omits major sections of Minnesota's Self Torage statute provisions -- like notice that certain ' exempt" personal property I s always accessable and removable from rental unit- clotjing, yools of trade, personal papers ,& records and other items ennumerated in the statute. Other tenant rights are also omitted from explicit inclusion in lease. While U Haul staff are friendky and helpful, the basic tenant- landlord relationship is not well presented in the current composition of the lease.

Rating:

5.0

No tengo ningun comentario Todo fue rapido , facil y entendible. Muy amable la persona que me atendio..!!

Rating:

2.0

Bloomington U-haul charged crazy fees because they had us on automatic billing, something messed up with their payment system. I called multiples times to get a manager.. I even called corporate, and no one could seem to help me remove the fees from their mess up!? Needless to say, I am glad to be done with this u-haul… and their security systems are always messed up!!!!! We would check in and it would still trigger the alarm. Even their employees would say “oh, it’s been happening a lot”… this is a brand new facility. Awful experience.

Rating:

5.0

reservation system was a little confusing

Rating:

5.0

This is my 3rd time renting a vehicle from the Lyndale location in the past 2 years. I also rented 4 times from the Nicollet Avenue location in Minneapolis during the same timeframe. I was a short term rental landlord that is selling properties that have been fully furnished. I have sold lots, moved lots to a garage and now rented a storage unit from you. It was good timing. Thanks for the good deal.

Rating:

5.0

Clean secure spaces. Great people working at that location.

Rating:

5.0

All the employees were super helpful, and the facility was super clean!

Rating:

5.0

I arrived and was greeted warmly, and when I said I had a reservation he immediately said "Are you Michael?," and when I said yes he he asked me how my day was going. I was very impressed with his professionalism and his personable manner. He made sure I understood the difference between a utility and appliance dolly citing sometimes that people confuse the two. The vehicle was clean and ran well. This was totally a great experience thank you.

Rating:

1.0

Griffin the young man that helped out was more than knowledgeable and willing to help me out and gave me great advise and was very patient with me 🙏 thank you

Rating:

5.0

I am beyond thankful for the workers and owner at this location! I ran into a couple personal difficulties that were in no form their responsibility to help me but they went above and BEYOND just to help me during tough times. They were willing to help a complete stranger in need. I’m amazed!

Rating:

5.0

Ya’ll we’re excellent

Rating:

5.0

Team members were great to work with, very helpful !!

Rating:

4.0

Griffin did a GREAT job getting me checked-in and comfortable with the security features. Appreciate the easy move-in access & cleanliness. Do wish access hours were longer, especially on the weekend, but also understand security needs to be maintained.

Rating:

5.0

Everyone was friendly and helpful, I've been doing business with Uhaul for years!

Rating:

5.0

Tim the location-branch manager, & his friendly and helpful crew are the best team I've ever experienced, with at any storage or rental especially Public Storage!⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐

Rating:

5.0

Tim A was such a pleasant youngman. Came upset and this man was so patient and helpful. Thank you for understanding while I was dealing with my brother situation. Unit is brand new

Rating:

5.0

Excellent customer service!!

Rating:

4.0

Tim was great! Very helpful and pleasant to work with! I will highly recommend to family and friends!

Rating:

5.0

Everyone was so nice and accommodating. Super respectful staff which was greatly appreciated on a hard day I was having. Bonus was the huge dollies at door storage that made moving into storage fast and convenient!