I hired movers. Johnathan and Adonis were awesome. They were friendly, professional and finished in time. I highly recommend them to anyone looking for some help.
holly cCustomer Reviews for U-Haul Moving & Storage of Bolingbrook
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Check in was easy, efficient.
JON PAlways very clean and well lite. I would use UHaul no matter where I am.
Judy M | Overall ExperienceMy only complaint was that I was in a unit way in the back from the door and after a month into my rental, the prices raised.
Antrien F | Overall ExperienceGreat service. I appreciate the staff connecting and disconnecting the trailer and getting me checked out quickly. There are other dealers closer to me, but I travel here due to the staff.
GUY TAn extremely frustrating experience. My order location and pickup location were different. Worse was the pickup location did not have any rentals available. So I went back to my order location and John (manager) was helpful to get me in bigger rental. The bigger rental (26’) was too big so I exchanged it in at neighboring town for the rental that I originally ordered (15’).
CRAIG NThe place is nice and clean. Employees are very nice, informative and very helpful.
MELINDA A | Overall ExperienceEveryone was very responsive and helpful!
KEITH OBen was great! Quick and thorough. Pleasure to deal with! On line reservation had too many add on questions.
RAYMOND BThe movers we contracted through Uhaul robbed us. Not cool.
SAMUEL HI have used this location the last couple of times I've needed a motorcycle trailer. This location has great customer service and makes everything so easy. I went in on Thursday and the gentleman that was assisting me let me know that he was new and was having some technical difficulties. He apologized a couple of times and I let him know it was fine and that I was in no rush. The 2 women that were working at the time did not hesitate to jump in and help him. They were very kind and considerate and were able to clear up the issues. They then directed him to get the trailer hitched up. He ran out to the trailer and when I pulled up he had the trailer hitched up, making sure everything was secured. I was really impressed with the relaxed yet business minded atmosphere the staff had. When I returned with the trailer on Tuesday, an employee in the parking lot came up, he unhitched the trailer, and gave me a receipt inside 5 minutes. This store has really got a great team working there and is a pleasure doing business with. I am really sorry that I did not get their names, they were outstanding!
KARYN TI had to wait a few minutes to get help. There was no one in the show room.
DANIEL GLas citas de instalación de implementos al carro no es tan fácil de conseguir
Alejandro GThe truck broke down!!
ROBERT GJennifer T was so nice and helpful!
Madison D | Online Move InWe needed to rent a van and Q was very helpful. Matt the cleaning guy was helpful also. A very nice move.
SHELBY O | Overall ExperienceGreat customer service
Todd KOnline check-in wasn't working; also had trouble taking photos of the trailer through the text-provided link.
JONATHAN Safter hours drop off
GEORGE BConsider providing customers with a clear, easy-to-follow pamphlet at the time of pick-up that outlines how to save time during check-in and drop-off. Emphasize how simple it is to return a truck or trailer using the U-Haul app. Even better, include a QR code—either stapled to the receipt or printed on a separate card—that links directly to the return page or app download. When handing them their paperwork, staff can simply say, “Just scan this when you’re ready to return the truck—no lines, no waiting.” Additional Suggestions: - In-App Reminder Notifications: Trigger a friendly push notification or SMS reminder near the scheduled return time with the same QR code or a direct link to the return process. - Visual Signage at Drop-Off Locations: Install signs that say something like, “Skip the Line—Scan Here to Return Your Truck,” with the same QR code prominently displayed. - Video Tutorial Option: Include a short optional video linked via the QR code or on the pamphlet to walk users through the drop-off process visually. - Multilingual Option: Make sure the pamphlet and app instructions are available in multiple languages based on regional demographics.
ALFRED SWonderful experience. Representative was friendly and helpful. I saved a bundle of money using uhaul. Thank You
LINDA PThe staff were fantastic, great advice, got me hitched and on the way quickly.
KEITH OThey charged me extra
NOORULHAQ SThe truck I used had the check engine light on which made me a little nervous. But everything work out fine and the employees were all so pleasant.
DIANE BEmployees were helpful, the truck was substandard.
PHILLIP AThe two employees that assisted me with hook up and check in were great.
MATTHEW MFrom the time I rented space and then arrived from nevada with my trailer, all employees have been good to me. 2 months after finding my house in plainfield, i rented a truck to move my stuff out. Again they were very helpful. Even the janitor who was new, helped me with one heavy load. I am 64 and moved by myself.
ALFEO AMy drop-off of the 6' x 12' trailer was easy at the Bolingbrook location. Benjamin met me in the parking lot just as I was putting our vehicle in park and helped me with the return. He was very friendly, efficient, helpful and told me that the drop-off paperwork would all be in an email to me. He disconnected the lights and trailer easily. This entire experience happened it less than five minutes and I was on my way. I would not ever hesitate to rent from this location in the future for my moving needs. This location and personnel also get five stars and A+++++.
WILLIAM Tcheck in was a little slow. On the other hand, drop off and check out was more pleasant than other locations I've been to Very nice people to deal with.
GHASSAN SEverything was good. Quick and easy
GREGORY JSince we returned the rental equipment 2 days early it would have been reasonable to expect a credit of some amount either on the insurance or the rental fees. If we were late the charges were $25/day
CHARLES BThe gentleman at this location who I assume is the manager was truly amazing. He was so helpful with our pickup and drop off and answered any questions we had. This was my personal first experience with U-Haul and he left a great impression on what I can expect from them. Great guy and would return again.
ETHAN CGreetings Everyone was so wonderful Thank you for a great experience To all of the staff GOD BLESS YOU ALL WITH GOOD HEALTH PROSPERITY GUIDANCE PROTECTION AND HAPPINESS LOVE AND PEACE
BARRY BUse this reliable location often for most of our moves - trucks, pickups, and vans.
Lynn BOffer free coffee
JOSE HEverything was GREAT. The staff were more than helpful
CHARLES P | Overall ExperienceThe person I worked with at this location was nothing short of awesome! He was friendly, knowledgeable, gave excellent advice. He made it a great experience.
DOUGLAS BBenjamin was especially helpful when it came time to return the van. All the employees were pleasant and respectful.
CHARLES PI used 1 toll in my rental period, I asked about this and was told I could look it up and pay it, but I have not found a way to do that yet.
ANTHONY KFlawless experience. What would help is a small pamphet on how to back up a trailer.
DAVID RAlfonso and his boss are amazing customer service. ⭐️⭐️⭐️⭐️⭐️
LUIS ONo improvement necessary.
NATHANIEL Cwhen we picked up and dropped off, the attendant was amazing both times. they were friendly and courteous
DANIEL HThe guy was nice in terms of Manners but the equipment was in poor maintenance!!!! Check engine light came on trailer Light on! Door banged up making it hard to close! Shame on you uhaul
PAULA FHave the truck and keys ready when doing an online check in. Waited 30min because they couldn’t find the keys for the truck assign to me and then Had to clean a truck for me.
ALEXANDRE GThe people who work here are amazing, kind, helpful, and generous. It’s unfortunate this company is spending millions of dollars to further the anti abortion agenda in support of Trump and his tyranny. I will never use U-Haul ever again.
Kristen H | Overall ExperienceVery efficient and helpful Cut back on the emails. Way, way WAY too many emails.
Mark MGreat people!
CHAD SService was great! The paperwork went very smoothly. I was in and out very quickly and did not have to do anything to hook up or remove the trailer when I returned. Top notch all the way.
GUY TI submitted the location of my pick up. It was close to where we stayed and the location of where I needed it. The day prior the location of the pick up was changed. Caused me a 30 min drive each way. Then they couldn’t find the correct trailer and even then put the wrong number on the receipt. Poor job U-Haul.
ISSAC FVery happy!
CHAD SThe staff at this location are great! They're always friendly and in good spirits. If there's any issues that I have (which hardly happens), they address it quickly and it's always a positive experience.
MICHELLE C | Overall ExperienceEverything went well , all staff friendly and helpfull , especially John.
George PI spoke with the manager Alfonso and he was very helpful to me He was very nice and polite and understanding to my needs.
Tinotisher d | Overall ExperienceThe guy who checked me in was awesome.
DANIEL CAppreciated the good service from Ben when picking up and dropping off the trailer.
STEVEN KVery friendly and helpful staff. Excellent customer service!!
VANESSA HThe young lady that took care of me at Bolingbrook location was excellent.
MARK TThe customer service reps were friendly and informative from start to finish.
Deven CThe 2 men that helped me move in worse.So nice and so helpful.And very patient with me.Thank you very much you guys
lisa s | First ImpressionsGreat people , the tie hold downs were kind of hard to work subzero windchills did not help
JOEL KThe move in day was a disaster. We got locked in the elevator for about 20 mins but after that the alarm kept going off. Then had to return the next day to move into a larger unit which went very well. Thanks to the 2 men that were there to help me.
Nikisha K | Online Move InThe return process was a lil difficult to use the app
MARK WI used the facility for 12 years and never had an issue. The facility was always clean and available. Over the years my credit card changed and management was always attentive to my needs. The climate control kept my precious items safe. Thank you for my first and only storage unit use
PHYLLIS C | Overall ExperienceThe employee who assisted us was very helpful with our needs
SANDRA WFriendly and helpful staff
GREGG HExcellent service, as usual. This rental was quoted to me at 99 cents per mile but actually turned out to be $1.09 per mile instead. And $15 in insurance was added automatically to the contract without my being asked.
KEVIN EJonathan J was extremely helpful and friendly. Greatly appreciate his customer service!
Nader KSylvester, John and the young lady at the counter were helpful & kind
CARL GNot overcharge my account
MATHEW BThank you for your kind service
MAUREEN C | Overall ExperienceBest place to rent that I have came across so far and very convenient
Jennifer T | Overall ExperienceVery Impressed
terence b | First ImpressionsThe employees are rude and not knowledgeable at all. If the phone rings they pick it up and hang up.
VINCENT M | Overall ExperienceNot right now.
DEREK P | First ImpressionsThey done a great job with helping me
KENNETH T | First ImpressionsGreat staff
DAVID E | Overall ExperienceThe best thing about this particular Uhaul facility is the Employees. Sylvester and his team is Wonderful and accommodating. I started moving from storage on Saturday September 21st in What should have been a two day move. The Elevator kept breaking down I was stuck several times and it was a nightmare! The people that came from out of town to help me were stuck also. One person lost his job because we were stuck on the elevator several times and when we finally got downstairs we were both sickened by the entire ordeal. Throwing up and all. The whole facility needs to be rebuilt. I was in this building for 5 years and have always had problems with the Elevator breaking down. Yes, my truck rental was free, but I’m now traumatized and I keep thinking about what would’ve happened if I had been there alone. I’m so out done with this whole situation.
Priscilla E | Overall ExperienceThe facility was well maintained, though the elevator has seen its best days (it works well but makes some scary sounds). Customer service was always very good.
RICHARD H | Overall ExperienceI gave an average rating due to the behavior of the staff when I initially rented the unit. First impression means a lot. I never forgot how coldness I felt.
Felicia H | Overall ExperienceSylvester was beyond AMAZING! Courtesy, Friendly, Knowledgeable, all around a GREAT HUMAN BEING! He’s definitely in the right business, providing customer service and support! 🙌🏾
pamela g | Overall ExperienceVery friendly staff and helpful, will use again
MELISSA H | First ImpressionsI like using climate control storage and the Bolingbrook facility is always clean and convenient. The staff are always helpful and courteous.
Eduardo U | First ImpressionsIt was a wonderful experience. Everything fit my needs, it was perfect. The staff courteous polite and friendly. Thanks
Debra B | First ImpressionsYep
Donnell F | Overall ExperienceI had my storage space for three years. Whenever I came to pay my monthly bill every one was always pleasant. And I would recommend family or friends.
Gwendolyn C | Overall ExperienceI had a storage unit there for over 5 years...sometimes multiple units. For the most part I've always had a great experience. Ben and Jim were always great and willing to help make sure I had everything I needed. I had a different experience upon moveout and dealing with a couple of other associates (names unknown) but it is something hopefully they will learn from and be better to help customers in the future.
Anita G | Overall ExperienceAssociated who assisted me was very friendly and polite with the moving out process
Irving O | Overall ExperienceGreat
WILLIAM B | Overall ExperienceThe staff is always helpful to me and works with me on my payments.
Tinotisher d | First ImpressionsStaff is great and very helpful!
Shamika J | Overall ExperienceIt was a little dirty
Yolanda E | Overall ExperienceVery clean and secure. Staff always helpful and kind.
Denise B | Overall ExperienceMy only issues is that I have received 4 reminders to review uhaul today alone.
allison E | Overall ExperienceThe Staff at UHaul was very friendly and professional, and extremely knowledgeable of the products and services.
DANNY W | Online Move InStaff have been very patient and kind. The only reason I wouldn't recommend is due to the level of work to store and remove items by cart is very difficult unless you are only using for seasonal reasons. Otherwise, not recommend due to difficult access moving large items or moving as well as using carts for larger amount of property. Otherwise, I am very satisfied with service. Thank you
Patricia M | Overall ExperienceExtremely unpleasant interaction with the stuff
Kirill A | Overall ExperienceI rented storage space for nearly 7 years and was grateful for the convenience and reasonable monthly fee. My only two complaints are: the bathroom was usually a wreck (unclean, out of toilet paper etc.) and the elevator always smelled horrible...I do wish that dollys were available for use just like the carts as sometimes the carts are not helpful, but I understand that they would disappear too easily. Thanks U-haul. It's been a blast!
ARLEESIA M | Overall ExperienceThank you for keeping my stuff secure!!
MICHAEL P | Overall ExperienceVery helpful staff
Navis D | Overall ExperienceI’ve been a customer for this location for years and they keep getting g better. Always friendly and understanding.
MAGGIE M | Overall ExperienceSome of my items were stolen.
Kristy M | Overall ExperienceI dont like that the main door in the storage look at 6:30 when you suppose to have access to the doors until 10:00
Tabatha M | Overall ExperienceThank you. We used this facility for only 3 months But was perfect for our needs. We had a quick sale on our home in IL and we’re not able to fit all belongings into truck in October. So being able to store thing for awhile was great. Thank you.
James z | Overall ExperienceThe only negative comment I could make, was I misplaced my storage keys and was told my only option was to call a locksmith? I’m sure there could be a more helpful response and something helpful, like a charge to have it cut off and replace the lock? I did however find my keys. Everything else went smoothly and no other problems. Thank You For Your Time.
Richard T | Overall ExperienceThe individuals who worked with me to turn in equipment and to setup the storage unit were very helpful and friendly and easy to work with.
Jonathan H | First ImpressionsGreat experience and helpful team. Would definitely use again!
Cindy B | Overall ExperienceThe management team and staff were excellent
James W | First ImpressionsQuick, Polite and informative service.
Richard T | First Impressionsgreat service
WILLIAM B | First ImpressionsThis location and staff is amazing, thank you!
Michelle M | Overall ExperienceI had some early difficulty with customer service but they helped later.
Gholnecsar M | Overall ExperienceGreat facility!
Christopher B | Overall ExperienceGreat storage location. Served my needs well! I will definitely return if I need storage again.
Christopher B | Overall ExperienceMy storage was broken into.
Julia F | Overall ExperienceNever was able to use card..thankful passcode worked...should have a small garbage can on floors.i understood.not having a dump bin because tenant abuse
WESLEY B | Overall ExperienceVery pleased with facility and the friendly and helpful employees, whether on the phone or in person!!
joanne g | First Impressionsthanks
RICHARD W | Overall ExperienceVery impressed with the facility as well as the staff who were always helpful. If the need arises again, I will definitely use them!! (Had 2 storage units and one of the for a year. So I truly had the opportunity to throughly evaluate the staff, etc.) Would recommend this facility to anyone!
Phyllis P | Overall ExperienceVery secure and safe. Clean. Plenty of carts.
Denise B | First ImpressionsThe guys at this location were extremely helpful and kind! They would always be there to help with anything we needed. I would refer his location to all my friends and family.
Liliana R | Overall ExperienceThanks for everything I really appreciate y’all service
Dominique C | Overall ExperienceThe gentleman that were there were so extremely friendly and helpful! It was so nice to be treated with respect and courtesy.
Roselle H | First ImpressionsThe gentleman that assisted myself was very professional young respectful and knowledgeable. As a sales manager who is managing a staff of 22 people he would make a wonderful asset to anybody’s team. U-Haul is very lucky to have him.
John P | First ImpressionsEasy, convenient, friendly :)
Allison D | Online Move InNice facility always clean
SYLVIA C | Overall ExperienceThe facility was exceptional except for the mouse fecal matter
kenneth s | Overall ExperienceThe employees were very knowledgeable. I'd definitely recommend this location.
jo a | Overall ExperienceWe were only one week into the new month, but I was unable to negotiate a refund for the remaining 3 1/2 weeks off the bill. I spoke with them well in advance. We hired moving helpers. They were very friendly but not always extremely careful with the walls and items the were moving. One of them was a new hire, so that may have been part of the problem.
Patty H | Overall ExperienceThere was some issues with 3 of my accounts( Storage units) there. But In all fairness the manager stepped up to the plate and helped considerably to diffuse the situation. (Listen!) overall I think that they're a very decent company now to do business with!
Richard K | Overall ExperienceGreat service! Convenient and clean facility!
Shantina B | Overall Experienceprepared to move my property out, Wanted to speak to the manager about a possible refund since I pre paid months in advance. each time i stopped in he was gone for the day. Could not get him on the phone nor a phone call returned after leaving multiple messages. They demand you pay on time but will not even discuss a refund for moving out in advance. Terrible customer service.
Frank A | Overall ExperienceEveryone was very helpful. The one who rented the unit, Stan was AMAZING! Accommodating, informative… wow!
Stan R | Overall ExperienceIn the past several years that I have used my storage locker at this U Haul, it has always been clean, well lit, secure and available. The staff has always been courteous and accommodating. If I ever have a storage need in the future, I would not hesitate to use it again.
CALVIN C | Overall ExperienceThanks for the lock too!
DANIEL D | First ImpressionsI was experiencing horrible customer service on the phone being given the run around to sereval agents. I walk in and explain the issues I was having and the rep told me no worries that he would take care of me and he solve all of the problems I wad experiencing and provided me with excellent customer service
Santrece S | First ImpressionsMy 7 months using this facility I had no problems. The staff were very helpful with any questions I had! You can pay your storage bill online,by phone and in person! Best of all very clean!! I highly recommend this facility!
Deborah h | Overall ExperienceMy husband said he was very impressed with how easy the process was from getting the truck to offloading to one of the storage units. Everyone was very friendly and helpful and the place was very clean. Would definitely use again and recommend
Douglas E | First ImpressionsI booked a U-Haul storage unit combined with renting a moving truck and trailer. However, when it came time to pay for the storage unit, the location changed to the wrong city. The first representative I spoke to said that I would have to drive to the other city to cancel the unit. The second representative I spoke to canceled the wrong location and left the contract open for the unit that I did not want. After speaking to three representatives, I decided to use a different storage company. U-Haul is overpriced for the terrible customer service they have.
Keith T | Online Move InMost of the staff was great. Had a bad experience with a lady there (forgot her name). The day we moved August 30th the elevators were broken and we had to move everything from a 3rd floor. It was very hot. Never received a call from management for a follow up. Not even a “hey we’re so sorry for the inconvenience”. Nothing. Left a message for the manager and he never called me back.
Jaimie N | Overall ExperienceI appreciate your good work.
sorie y | Overall ExperienceJuanita was extremely helpful and very nice. She carried the bundles of extra large boxes to my car. The elevator was out for a little over a week but was working on the last day when I closed my units on the 3rd floor. I was pleased about the elevator since I had a moving company coming to pack.
LOIS C | Overall ExperienceThe rental experience was as quick and painless as a business could possibly create for their customers. Great communication from start to finish, this is a model of how a business should operate.
Steven F | Online Move InI love how helpful the staff is here. The equipment here for us to use is a great help to me and at no cost is very much appreciated. Thank you
Francis W | Overall ExperienceVery nice storage, just costly.
Caroyln P | Overall Experience1. I believe the cost was too high 2. I didn't like the reduced hours once I made an arrangement to settle and move out by a certain date. As a regular renter the access hours were fine, it was only after I made arrangements to move out that it appeared things were being made harder for me. I also didn't like that my daughters name was removed from the lease and she had to get a signature from me to move her things out of the storage unit. Some how I went from being a co-signer to being the only one on the lease and that should have never happened. I never received a call or notification of that and neither did my daughter. 3. I didn't like how the alarm went off each time when I opened my unit. This was even after I paid the settlement amount. 4. I didn't like the beat up latch on the unit that was like that when I moved in, it was always a struggle to unlatch the door to open the unit. I assumed that during my time renting, it would be switched out or repaired but it never was. They maintained the grounds but left broken latches in place. I noticed many other units with what appeared to be bent or beat up latches as well. This should be resolved. 5. I didn't like the LACK of DIVERSITY at this location. There are all types of people that live in Bolingbrook a suburb of Chicago one of the most diverse cities in this country but I saw SO diversity at this location (for 2 years) and I think it would have made a difference and would have been friendlier. In general I would look elsewhere before I rented from UHaul storage facility the next time.
Helen J | Overall ExperienceI have used this location off and on for many years. And will continue to if I need to.
GINA F | Overall ExperienceStorage was easy, staff was nice. Only downside is no one ever answers the phone, and if they do it’s after you’ve waited for 30 minutes.
Brad F | Overall ExperienceMix up in which size united. Wanted a 10x15 so the girl gave me 2, 5x10 that was not even close to fit my stuff had to show her what I needed but in the end it worked out.
Natalie Y | First ImpressionsGreat place 😀 everything was already in order for my stuff to move into
Bryanna W | Online Move InGreat experience
Gamaniel G | Overall ExperienceExcellent group of employees. Always courteous and willing to help
Rick R | Overall ExperienceI truly appreciated working with the U Haul team over the past 7 years. The team was always courteous and called me to let me know that I had received shipments which was very efficient for me. If I have need of storage services in the future I will definitely utilize this location. Thank You! Eric
ERIC M | Overall ExperienceStaff was very nice and welcoming. They were very helpful in explaiining all details.
Gamaniel G | First ImpressionsThe people in the office tell you one thing over the phone to get you into the office and switch up what was said on top of lying to you when you get there just to make a sell, I don't like nor do I agree with it.
DENNIS S | Overall ExperienceStaff at Bolingbrook on Saturday 4/24 was outstanding and went out of there way to accommodate me. Was supposed to bring truck to a different location and after moving all day I was beat. They made some calls and allowed me to leave truck at there location. Went out of there way for me. Storage units were clean and floors clean too
Rick R | First ImpressionsI always like your services. Thank you.
Johnathan M | First Impressionsgreat service
THEODORE C | First ImpressionsI paid 24 hour access and on the very 1st day I’m locked out with a full truck and two guys I had to pay for doing nothing cause I couldn’t get in. You list a number for after hours but useless- take the number down if you aren’t going to respond Very disappointed!!!!!
Jesus S | First ImpressionsThe staff was very friendly and helpful. They make the process very easy. Thank you for the great service.
Thelma a | First ImpressionsI would recommend this place to everyone, staff was friendly and helpful, place was clean and secure, if I ever need a storage again I will definitely come back here
Brian P | Overall ExperienceEverything was excellent from the staff to the place being clean, they answered every question I had
Brian P | First ImpressionsWell maintained facility, would recommend it and use it again
Brian K | Overall ExperienceIt was very difficult to reach someone at the site to ask questions. The phone sent me to a operator instead of the facility. This happened every time I attempted to call
virgina J | Overall ExperienceStaff was very friendly and helpful. No recollection that 24 hr access pad and door was explained at all . Figured out side door access on our own including fact you have a to swipe first main door then go to side door to swipe again. Also 24hr access door needs to be fixed, can't open door easily (panic door hw constantly stuck). There needs to be a way to use the main door (locked with deadbolt) after you gain after-hours access because not everything fits through 3ft wide side door.
IVAN T | First Impressionsthis was Great Excellent
javier g | First ImpressionsGreat storage facility. Clean, well lit, easy access and friendly staff.
Deb S | First ImpressionsIf you need to rent a uhaul truck, trailer or storage unit this is the place to go! Very clean, well maintained facility with helpful, friendly staff, especially Juanita and manager Keith.
steve S | Overall ExperienceVery friendly staff, easy check in process, clean facility. I am a realtor and will recommend this facility to any of my clients looking to rent a storage unit or moving vehicle!
steve S | First ImpressionsThe staff is RACIST. They look like the KKK
Andy D | Overall ExperienceThe access key card never worked. I took the card to the office on 3 different occasions to have it programmed. They gave me a new card and still never worked. We went during business hours and always had to tolerate the sound of the alarm when we opened the door to storage unit. The alarm is very obnoxious.
Julie P | Overall ExperienceIt was truly a wonderful experience during a very stressful time.
mark h | Overall ExperienceJuanita was a great help in getting me a storage unit and a Uhaul truck!!!
Lisa H | First ImpressionsWill was very helpful! He took the time and explained everything to me. He was also very willing to change my storage space after we changed our minds and upgraded our space.
Laura R | First ImpressionsOne of the best storage facilities. Staff is professional and friendly. Super clean
Randy S | Overall ExperienceExcellent Service
LANYEA H | First ImpressionsIt would have been nice to have longer hours during the week.
SUSAN V | Overall ExperienceGreat experience!
Beau T | Overall ExperienceWasn’t happy at all with choosing Uhaul for my storage company needs. Sadly NOBODY is on one accord; from being told different things between corporate and the store. We will never do business again!
Chantay E | Overall ExperienceGreat customer service
RICKY G | First ImpressionsI was very nice and peaceful
Adriana Z | First ImpressionsEverything was great except for a water leak in the corner of one of my two units. As far as I know, nothing was damaged as most of my things were in plastic bins however no offer of refund was given.
DAWN T | Overall ExperienceStaff at the Bolingbrook, Illinois facility was friendly, efficient, and extremely helpful.
Richard C | First ImpressionsVery nice employees , helpful & the accessibility is great . Thank you 4 the space .
Christine D | Overall ExperienceThanks for the opportunity
Jack S | Overall ExperienceI was waited on in a timely manner. The customer services agents/ cashiers were polite and friendly.
Shenita E | First ImpressionsThanks
ELIESER D | Overall ExperienceIt’s a wonderful place to store your belonging clean and neat. I love the fact that cleaning staff cleans location all day
Henrietta H | Overall ExperienceN/A
MORGAN W | Overall ExperienceX
Ron H | Overall ExperienceVery communicative and helpful through the process, easy check in process.
Stormtrap L | First ImpressionsQuick and easy pickup and drop off.
Shreyas R | First ImpressionsVery professional facilities
jamie b | Overall ExperienceN.a
Annie N | First ImpressionsI don't think I could have chosen a better storage for my belongings. Great minds service!
Karen J | Overall ExperienceJohn is a great guy!
jamie b | First ImpressionsNone
RICHARD P | Overall ExperienceNever a problem!
JOHN G | Overall ExperienceEveryone was very helpful with my schedule and pickup. U-Haul in Bolingbrook Illinois provided exceptional customer service.
Jeffery S | Overall ExperienceVery good
PRENTISS L | Overall ExperienceMichael was very kind efficient and helpful-most professional! The manager was very kind and understanding to make my outcome positive and cost effective .
ardine T | Overall ExperienceThis U-Haul facility was absolutely phenomenal. All their units are indoors and the staff were extremely helpful and understanding. If I had to get another unit this is the place I would go.
James M | Overall ExperienceThe manager was very rude
antionette w | Overall ExperienceI would definitely use the facility again if the need arises.
JACQUELINE m | Overall ExperienceThank you guys!
Melissa E | Overall ExperienceGood rates too.
CHERYL S | Overall ExperienceThe staff at the Bolingbrook location was very helpful and it was very clean there.
Keenyatta H | Overall ExperienceI would use U-haul again
debra w | Overall ExperienceVery kind, courteous, and professional
Michael F | ReservationToo expensive.
Patrica W | Overall Experiencegood and convenient
ELHANAFI S | Overall ExperienceVery pleased with the service and the staff
PATRICK A | Overall ExperienceJohn Capello is very respectful with great customer service would definitely recommend him
OCTAVIA K | Overall ExperienceVery well storage facility.
Doris A | Overall ExperienceNo further comment.
Yvonne M | Overall ExperienceI was very pleased with the facility and staff.
Ellen L | Overall Experience