Rented with a reservation set for 5:00. Picked up close to 6. Returned before 6 on return date and was charged an extra day. Then was charged some after hours fee. I'm done with this u-haul.Daniel N.
Trailer Rental & Towing in Bolingbrook, IL at U-Haul Moving & Storage of Bolingbrook
Bolingbrook, IL 60440
(Under the Bolingbrook water tower by bolingbrook adventist hospital)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
One-Way and In-Town Local Rentals in Bolingbrook, IL 60440
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
We have the largest selection in the industry!
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Jim was awesomeLECIA A.
The only thing wrong was a little too far away from Aurora to go back-and-forth for the truck and then the trailerRichard Z.
Great location, equipment, and serviceKaren L.
To many steps to check your truck in mobile on your phone.Leroyce M.
Dropped off after hours, which was user friendly. And because I've used them before, I appreciate the staff member because they are always professional and accommodating. I hope they continue to keep the customer concerns first. Thank you for making my transportation experience stress free.Arthur C C.
The brakes were really squeaky and you had to have the wheel at the 10:00 position to drive straight.RALPH O.
Great service- thank you!FORREST M.
Nothing, it was a great experience!Roman M.
Great customer service. The pick up and drop off was seemless.MICHELLE M.
Return process is vague. Was told to go to uhaul.com/share if I returned equipment after hours. Returned at 7 pm. They were closing and offered no help. Thought that I could complete the return when I got home. Dropped off equipment. Went home. Went to website. Took forever to figure out that I had to use the uhaul app. Was NOT obvious. Downloaded app. I hate apps. I hate having to download an app for a once a year process of renting uhaul equipment. Went to complete return at home with app bc they told me I'd be stuck with a $20 fee is they checked in the next morning. Asinine policy. Guess what? I couldn't complete the return at home with your app because I HAD TO BE BACK AT THE DROPOFF PLACE. So, the next morning I had to get up early and haul ass to the uhaul place to check it in with the app while I'm on the premises BEFORE they check it in and stuck me with a $20 charge. Really terrible communication and policies. Be thankful that you have a virtual monopoly on renting equipment like this.Michael R.
The web site log in was a nightmare , got a Hold of customer service , they CSR was great resolved all of our issuesJavier C.
rates a little high,service and people greatmatthew R.
Excellent staff at Bolingbrook location.RICHARD R.
Previous renters paperwork and a USED facemask were left in the passenger seat. I mentioned that on the truck return app, and you tried to charge ME a $25 cleaning fee, because I "checked" that the truck was not clean and ready to be rented out. Also, app had excessive gas charge listed. I had to speak with Uhaul employees. So much for contactless rental.John C.
Great job and great experienceNICK H.
We've always had a good experience when using this facility.Jeff S.
They were about to close systems were down but was told no problems will a cure. Took picture of gas left in and brought back day earlier than suppose to. No problems all went well and smooth.PATRICIA M.
Two tires on trailer were very old , two were new . Tires should be a little more equal overallSHELLY T.
My first experience at this location was horrible. I was forced to pay for an extra day that I didn't even get to use the truck. I set up the truck pick up for 6:30 online and had trouble to get it to work and get me the keys. I caught the worker leaving at 7pm and asked him to help me get the keys as it was not working online and he said there was nothing he could do and that I had to call the customer service or come back in the morning. I called and sat in hold for 20 minutes to no avail. I came back the next morning and the staff were much better and apologizing for what happened as that should have never happened and they got me a truck right away with many apologies. I was charged for an extra day and I had no way to get anyone to try and refund this amount. It was a total nightmare and I had to take off work to eventually get the truck . I dont know if I'll ever rent from Uhaul again for that reason. Your online sight is not useful at all and no one answers the phone ever.Mona E.
The online can be a little confusing. Also you should update the open and close times of the locations.David M.
The inside of the truck cup holders were dirty. Not sure if it was sanitized.TINA G.
Was very satisfied with all aspects of the rental.Randy J.
Great place to rent.DEMETRIUS H.
I excepted the recommendation of a customer service representative and used the van. Bad move! My queen size bed didn't fit in the van. And I had to waste a trip just unload the bed. The Bolingbrook staff did a fantastic job however the person who answered the the contact number gave me very bad advice.CALVIN W.