The communication while and after you rent the equipment is horrible. It took hours holding and being transfer and nothing; or the agents could not help me.
Francine ECustomer Reviews for U-Haul Moving & Storage of Bridgeport
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing to report. Except the trailer leaked.
Jermey NLovely facility, had some challenges with there staff about security but at the end of the day it's still one of the better storage facilities.
ALLEN D | Overall ExperienceThe lady that worked this pass weekend is a bit uninformed because I asked her about a disposal dumpster on Sunday and she said sorry we don’t have one . So when I returned on Monday morning I read an ad on the elevator that state use our disposal dumpster for a fee. So I approach the same lady from Sunday about this all of a sudden you have a disposal. Wasted a day because of this! Would have been done Sunday .
Steven R | Overall ExperienceThe young lady clerk was very helpful and knowledgeable
PIERRE S | First ImpressionsThere's not much to say other than the service I was given was great. Thank You
LEOPOLDO SMy monthly rate went up three times and couldn’t afford
Ashley R | Overall ExperienceI was charged for three days when I told the customer service rep. That I will be returning after hours on the day of rental. I returned the rental around 11pm, but was charged for 3 days.
GEORGE CThe staff seemed not aware of the additional equipment that Uhaul logistics asked me to bring back to the drop-off location.
David KProblems when making reservation can not return to closest location to my house
FLOYD FExcellent service
Tomas O | Overall ExperienceGreat facility above and beyond
BRITTANY G | Overall ExperienceMy 8 years experience with all the staff members has always been pleasant and they made me feel welcomed and safe...... I had an enjoyable and comfortable visit every time I came to my storage unit... Thank you all so much for making me feel at home... An outstanding team work effort...
JOhn L | Overall ExperienceWill utilize the facility in the future!
DARYL C | Overall ExperienceAll good. No issues. 👍
EDUARDO ZGreat service no issues took my rental trailer immediately.
Kevin BThe facilities, environment - and above all - the knowledgeable and professional staff at U-Haul have been incredible. I'm very grateful to U-Haul. Moving between domiciles can be a very challenging experience for many people and that makes U-Haul very special. Thank you so much for the excellent service!
NEKTARIOS KThe 26 foot U-Haul truck broke down three times. Rose that assistance had to be called and my move went from three hours to 5 1/2 hours due to the waiting times of the maintenance truck and I was overcharged $120 by my movers due the negligence of the truck.
ASHLEY BI reserved a utility Dolly 7 days in advance and there wasn’t one available when I arrived for my pick up so I had to settle for an appliance dolly , which is much bigger and too bulky!!
Steven R | First ImpressionsEverything was excellent.
JOANN PAbsolutely Thee Best UHaul rental experience EVER!!! Clean showrrom floor! Very upbeat kind positive salesperson, Udah(?) She wS very pleasant, greeted me with a smile, professional, explained everytging clearly! No hassles, no attitudes( unlike 71st street in 2022 OH MY!!!) I will HIGHLY Recommend this location to others! Vehicle was in good working order & clean. Return was easy, hassle free & reciever was clear, professional & kind. Asked if any problems..Nope! 5 Star Platinum Service! I will certainly use this location next & last move! Very Peaceful & Easy going transaction . Stressfree! Thank You! Peace!
SUSAN EThe trailer had old tires on it and we had the tred come off our tire in the middle of the highway. EXTREMELY DANGEROUS.
PAULA FElevator not working made for a long move.
Ralph D | Overall ExperienceAmen glad I pick this uhaul for my storage and thank you
Vanasse M | Overall ExperienceOur agent was beyond courteous and knowledgeable on the rules and policies as well as the layout of the facility itself. 10/10 recommend
Mateo P | First ImpressionsI had an incident where the key was not unlocking the lock used to lock the back of the U-haul track that sometimes come with the U-haul. I outreached the customer representative line and was informed that U-haul does not offer the lock as part of their services/feature and the U-haul location happen to inherit this when they received the U-haul truck. If U-haul does not offer this service/additional feature then they should remove all locks and lock key from the car the keychain before giving it to customers. Luckily, I was testing it before I locked the back so, I avoided a crisis where I would have had to buy a bolt cutter. Moving is already stressful as it is, U-haul can improve the experience by insuring the key/locks works or remove it all together.
MISTEAD EThe suspension was worn down causing the trucks alignment to be off centered making it hard to drive a trailer with the truck because it would pull yo the right. The truck also had a tpms light flashing and a broken sunvisor that was in the way of my vision while driving. The people were nice but the equipment was over due for maintance.
EMANUEL SMy experience was wonderful. My U-Box arrived on time and all my items were in good condition. I am very happy with my experience
mary Mfrom the moment i walked in to that uhaul, it was Terrible service. I had to go disrupt dude who I believe is the manager from his office as he was watching a basketball game on his phone. I escorted myself up to the office because the guy at the counter was sleeping. The dude in the office had to come down and wake him up.. very professional. After that the dude started my rental agreement and proceeded to call me a "Smart Ass" all because I had ask him when uhaul had started implementing that us customer had to take a selfie in order to rent a van. his answer was "RIGHT NOW" . I asked because he didnt explain anything to me and just handed me a cellphone and said take a selfie. i was a little confused and said no. so he tried giving me my id back. what he shouldve done is explain the new policy not call me out of my name and tell me to fuck off. i get no one wants to work on sundays but that should be no reason to treat customer like that.
CHRISTIAN HThe whole experience from reserving a truck to dropping it back off was above and beyond expectations Thank you. You gained a loyal customer
Christine DStaff was excellant
Tilytha R | First ImpressionsHad me pay for a dolly but did not have one on site. Ultimately charged me for not returning a dolly I never received.
BRIANNA PWhen a customer is picking up a truck or any rental vehicle. I feel that the customer should at least have a half a tank of gas. Cause I picked up my truck Thursday afternoon and it barely had any gas for me to use it for my reservation. Then y'all make it a policy to bring back the truck where gas hand was and I feel there’s not right the customer that has to go through that to fill up the tank on their time of the reservation when they can be doing the things that they reserved the vehicle for. But overall the truck was clean and well maintained.
FREDRIC MVery personable
ROSALYN LGood
MALCOLM H | First ImpressionsVery great service , I had a small issue but management resolved it quickly and well. I highly recommend...
ROMAN K5 Stars for staff. They were very friendly, personable, and on top of it. The facility itself was very clean and maintained. However, the first unit you gave me had a massive concrete column in the middle of it. Crazy it's even a space. Staff swapped me pretty quick.
Argiro JGood Service overall.
JOHN M | First ImpressionsEverything was very professional, thank you
Helen T | First ImpressionsNeed really hard to close the door. Sometimes vehicle say door is not close it.
XUETONG CGood customer service and great people working
ANA CKinder and more respectful than any storage place I have ever used.
Alexandra W | Overall ExperienceI don't use any of the offices in the Chicago area often so this was my first experience it was nice to have a large storage facility that my client was using one place and return the car hauler trailer and be able to return the truck to a different location
RYAN KYou have a very professional great staff over there.All the girls are pretty much running the business and they doing good job , thank you
anthony s | Overall ExperienceI removed my furniture on January 25, 2025 and I called a day ahead to retrieve it and it was not ready on time. I had movers and I had to pay them extra because we were on a schedule. I waited a whole hour and a half to get my furniture and nobody compensated me for the hour and half that I wasted with movers waiting for them to find the Ubox.
Rene CMy only neg in this experience was online experience. I did all the pre work, but when I got to the facility none of it had registered and I had to redo everything
lisa p | Online Move InIntegrity! Wrong mileage reported on receipt foran extra $50 charge on my credit card. Really !!
Keith JRented truck with what appears to be a wasted drink in the cup holder. Had movers scheduled so didn’t have time to swap vehicles. Got charged a cleaning fee. Not particularly customer friendly.
HAROLD CNothing on my behalf I love the customer skill.
DARLISSA FNext time don’t take vehicle to a location to be dropped off that it wasn’t picked up from then try to charge the customer due to app dysfunctions and human error.
LAKESHA TLot is full of snow and I see a day after we got 1 inch of snow. Plenty of time for snow crew to clean up
MICHAEL RStaff seemed slow and unable to comprehend. The young man was quite aloof. The young women I’ve dealt with are delightful. In all I’m pleased with my UHaul.
LINDA G | Overall ExperienceGreat service
DARNELL SThere were 3 people that I seen there. Two were up front and one was in the back. I did a mobile pickup and asked the lady if she could give me the keys since the app said just show them. She looked on the wall where the keys were and then said I would have to wait in line. After I waited in line I spoke with a man who also looked on the wall and stated he couldn’t find them. He was then going to put me in another 10’ truck but couldn’t find those keys either. He went and spoke to the 3rd person who was in the back of the store and they both proceeded to go back outside. The 3rd person came back in without the guy who was initially helping me, went to the wall with the keys and picked out the keys to my original truck. The key was literally the first pair in the middle of the wall. I waited almost 30 mins when I did an online pickup all because 2 people overlooked a key that was dead in their face.
Reshawn WMuy buen servicio
BRYAN YTruck worked to execute the move. Yet it's a gas guzzler and it was difficult to change speed. Ran 50 if that. Required better engine and speed per milage on expressway.
ARACELI TThe customer service was not great. Elevator issues
CHAMIRE TOver priced, found better price.
CHAMIRE T | Overall ExperienceThe gas in the vehicle only allowed me to drive 8 miles or so before I was warned by the gas reminder that gas was low and I only had 50 miles to the vehicle being empty.
Maisha BEvery thing was easy and professional.
TAMBRA BWhy haven't I received an email about my refund
TIMOTHY MOutstanding service. The agent named Jewell was very helpful and friendly too to my wife and and I.
DONALD PStorage unit had huge rat trap box in the inside. Very dusty at the ceiling of unit, not clean at all.
lakendra d | Overall ExperienceFacility was good. Staff person helping with truck was friendly. Staff person helping with trailer could have been more enthusiastic. Old truck. Rough riding, noisy, manual windows and locks, no usb outlet. Left lower rear view window needs to be repaired or replaced — a safety issue. Good tires, ran good, except doesn’t shift easily from 2nd to 3rd in tow mode. Would be nice to have a backup camera. Heater worked well.
JAMES WThanks for everything!
ROGDRICK W | Overall ExperienceAbove par customer service and excellency
KATHLEEN OBuen servicio y las condiciones del vehículo muy excelente
ITALO DAlways enjoy doing business with uhaul and it's staff top notch customer service 👌
LUCY JThank. You julian for all your help five stars.
WILLIAM MThank you so much for all your help and services. Your company made my move simple and fun.
Nathaniel S | Overall Experience3 hr wait
Carnehsha J | Overall ExperienceSince the new manager took over recently, there have been a lot of changes mad, NOT in the customers favor.
Renee T | Overall ExperienceI’ve been a customer for years. They are excellent
LA V | Overall ExperienceI was giving to small storages when I wanted one 10x10x10
BREANA B | Overall Experiencethe staff there are all friendly and the manager that is my number one uhaul in chicago I always give them my business they are knowledgeable and they resolve issues very well
Brittany G | First ImpressionsI have had Storage unit 5 years and everything was maintained and secured. Appreciate doing business with them.
Victoria C | Overall ExperienceI will storage with you'll again keep up the good work maybe in the future I can work for the company tc
Judy S | Overall ExperienceI had my items in storage untouched for almost three years. I returned and the items were in the same condition/excellent just a little dusty. No rodents no rodents droppings no insects or bugs. This is one of the best storage locations in Chicago . The building is well maintained and well monitored.
Stephanie C | Overall ExperienceOverall experience, flexibility and accommodations
Dorris M | First ImpressionsWe had an excellent experience at this facility! Would highly recommend to anyone who needs self storage in the area. The availability of rental trucks makes it particularly convenient for local moves!!
Jonna K | Overall Experience÷
MARK W | First ImpressionsI put gas back in the truck and you guys still charge me $30 for what
JoAnn B | Overall ExperienceRepresentative was very nasty ! I didn't see his name on the front FOOR OF THE BUILDING !
Ronald C | First ImpressionsKey code door did not open when first entered into after office hours. Lost a few hours due to the issue. I am grateful I was accommodate for the loss of time.
Nathaniel S | Online Move InThe process for accessing the facility could use some work; the card deactivates frequently and then doesn’t let you back in. Trying to access the facility when no one is on site that could be an inconvenience since the card is not active.
Desiree S | First ImpressionsThe only issue is the lock the washroom during normal business hours. I asked why, ( because people are sleeping in them) unfortunately, paying customers have to suffer. I believe this need to be reviewed.
Mae R | Overall ExperienceVery helpful staff kind and respectful
Tiffany O | First ImpressionsThe Elevator , the codes just a mess
RICO R | Overall ExperienceAlthough my experience was great at this particular Uhaul location, as it was well maintained, clean and the staff was readily available to assist consumer concerns, the main elevator wasn't always available. It stopped on floors and remained closed, but continued. It also shock violently causing some concern that it would cease to continue and you would be stuck inside. Otherwise then that experience, I would recommend it to others.
gina s | Overall ExperienceThe only issue was that I was supposed to have a lock inside of my unit and there wasn’t one. Thankfully, I was there during office hours and was able to go to the office and get one.
Geri R | Online Move Infriendly staff but a little slow
Dawnelle H | First ImpressionsI waited over 20 minutes for someone to show up in the office when I tried to get my access card. I made the reservation online 3 weeks ago, yet was told my unit wasn’t available. I was given a different unit of the same size that was more expensive, and it has a giant 36” column in it that takes up an entire portion of the unit. At the very least I should be paying the amount that my reservation was for.
Stephen M | First ImpressionsI love all the Uhaul staff so far, no complaints 🙏🏾 THANK YOU GOD
DERRICK M | First ImpressionsImpressed
Vanasse M | First ImpressionsI love the customer service the young lady helping me was great. I value great customer service. And they had a really long line and they treated everyone great. The whole team was good. I’m happy I switched to this storage
Terrance H | First ImpressionsThe lines were long and it took way too long to be serviced. I hired moving help and while the “system” was down and kept crashing and moving slow my movers were on the clock. I had to pay for another hour because time was wasted in the store alone. U-Haul got NO information correct. I was told one thing over the phone and upon arrival it was something else. I reserved a specific truck and then I was told it was given to someone else. I reserved a first floor unit and I was told it was rented out to someone else. This was a complete inconvenience to my moving process and I am NOT a happy customer. Never again!
Brianna W | First ImpressionsMy card and code i was given did not work and i ended up stuck in the elevator and then had to reload everything i had back into my car. Made me very upset
David S | Online Move InThank you
gregory h | First ImpressionsThank you
KRISTA M | First ImpressionsThank you
gregory j | First ImpressionsThey are very helpful and great customer service.
PATRICIA V | First ImpressionsMy experience with Uhaul has been So far so good, good price for my storage needs.
Derrick M | Overall ExperienceSpecial recognition to Ms Marisol and Mr Gustavo for their professionalism and courtesy.
HENRY W | First ImpressionsWhen my son got there my storage that was assigned to me was occupied by someone else my son had to go back and forth 5 times and move things on a new storage which was on the other side of the storage and a new location this is sad that these units are not checked before they are assigned I will never deal with this company again.
juanita s | First ImpressionsI love the location
Tambra B | First ImpressionsThe first customer service associate that initially helped me with my truck rental was not fully knowledgeable and I was back and forth for over an hour before I was able to rest a truck successfully and only because another associate stepped in and helped me
aisha d | First ImpressionsGm there was unprofessional also didn't explain anything the text message necessary Never was sent also I had to walk in the back in the cold to get the truck poorly customer service .also the gm mention I couldn't read alot of bull crap I would like my money back I had to drive back order for the company to make sure the damages on the truck were cause the text was never sent no new stickers on the damages that's all for now I spend alot of money I would like a call back
roland g | Overall ExperienceI got stuck on the elevator at 10:03. Thank goodness I had my phone and wasn’t alone my partner was able to press the button from the outside and get me out. I pressed the help button and got no response. 3 times! That was a traumatic experience and I am very disappointed.
Shartavia M | First ImpressionsMy unit was robbed and lost over 60 k in personal stuff that was stolen. No one did a thing about it nor cared to find out who was the thief.
Kirk W | Overall ExperienceI wasn’t given a tour, or a selection of units really, and was unaware of the access card and available units. My friend came in one day after me and rented a larger unit, had longer access hours, and was informed about the parking garage in the back and given an access card. That said, the almost two years I rented my unit were great.
KIARA W | Overall ExperienceThe staff were friendly, the place was clean and I will return in the future if I have to.
Leon L | Overall ExperienceGreat people, fair prices, great facilities, excellent experience overall
Matthew N | Overall ExperienceSo far everyone has been nice at this location.I’m very appreciative and impressed by the level of customer service I received!!Thank you to all of the employees I’ve met so far and I met quit a few different people.Maybe the person reading this should give everyone free lunch or make a pizza or taco day for the staff??!Even the janitor is a sweetheart:-)They deserve it!!!!!!!
Merheda S | First ImpressionsMy unit was water damaged
Erika R | Overall ExperienceAshley was very helpful and assisted me when I didn’t think I would have any other option to store my thing. I appreciate the service she provided and went over and beyond to ensure my children and I was able to have a great transition back home. Thank you
CHARMAINE J | First ImpressionsVery professional, excellent customer service management, especially great communication.
Arnulfo G | Overall ExperienceWould appreciate during initial booking an explanation of how to operate storage elevator.
Alice M | First ImpressionsMy move out date is wrong!
BRANDON M | Overall ExperienceI had a ton of issues with the access codes and it was near closing time, so I received minimal help from the young ladies there. I only received help from the male manager when he arrived to check on things.
Chynel C | First ImpressionsSelena and Jesus were knowledgeable and friendly, the unit was clean, and I feel the security measures are excellent. Overall a great experience, and I would recommend this storage facility to anyone who might ask
Matthew N | First ImpressionsThe only issue I had was waiting long time to check my truck back in short on workers but every thing went well moving is a process
AUDREYA J | First ImpressionsKeep up the good work U-haul.
Willie S | Overall ExperienceLock was not provided as was stated in agreement.
Lucas B | Online Move InEverything was perfect thank you
Janette B | Overall ExperienceI recently had an excellent experience at U-Haul Moving & Storage Of Bridgeport in Chicago. The facility is consistently clean and well-maintained, creating a positive environment. The staff members are always helpful, going above and beyond to assist me with my moving and storage needs. The management team is knowledgeable and readily available to explain policies and answer any questions. Overall, I highly recommend this outstanding location for its exceptional service, making it my go-to choice for all my moving and storage requirements. Five stars!
Raymond G | Overall ExperienceThis is my 1st time using U-Haul self storage. It was recommended I try a different location out in Markham; however I quickly ran out the door after I noticed considerable evidence of rodents because rodents did a number & destroyed everything at another rival storage facility 🙁. Though I saw rodent traps were put out at a different facility I decided to store items, I was proud to see a cleaning lady that helps maintain the grounds. I bought insurance & was assured it covers up to $1,000 by rodents. Let's hope I never have an issue w/ rodents! I also noticed ants that appear to be coming from cracks in the foundation so I hope there's regular pest control measures in place to keep ants away too🚫🐜🐹
John T | First ImpressionsReps at front desk were great . Housekeeper was rude to my family.
JONTELLE D | First ImpressionsMarisol Garcia was awesome. I just went in to take a look and she sold it for me. She seemed like someone who would be responsible and take very good care of the facility. She gave me all the options in a nice, non-aggressive way. She was personable and understanding.
MINJI W | First ImpressionsStorage would be better if there was 24 hour access, especially if you’re paying for the storage.
Kellie G | First ImpressionsI only had issues with rhe check in. The location I as at requires you to check in & get a U-Haul max card which is great. The issue is that the person that worked the day i moved in didn’t check me in properly or give me a U-Haul max card. This was a huge inconvenience because after loading the elevator with all my items the elevator didn’t move so I had to leave my items in the elevator so she can give me access to the elevator. The next day I came back and had no access to the elevator. But this time a guy checked me in properly and gave me a U-Haul max card and explained the check in properly.
Shantiera C | Online Move InWe reserved a truck and a storage pickup for 2pm, got there on time didn’t leave til 3pm waiting on the check in process and truck, come back to put our things in storage they told us we don’t have one reserved when i had the reservation on paper, had to get a bigger storage (more money), no carts were available for free or to rent, so we had to carry stuff from the truck to the elevator and to the storage unit which was really far. Only to get to the storage unit and it was already occupied! Had to go back downstairs to get assigned to another storage and move the things from the already used storage to the new one. This process took up hours of our truck rental time. One worker was helpful but everyone else was rude and clueless!
TRINELL/ S | First ImpressionsNeed to add beverage machine
Joseph S | Overall ExperienceMy access code didn’t work which meant that I had to keep the truck overnight because I wasn’t able to unload it. I tried customer service and they were no help either
Tiara P | First ImpressionsMy only confusion was that the storage unit that I reserved online was not in the system, which may have been user error. Since it wasn't there like I thought it would be, the manager got me set up with a storage unit right there on the spot. It was simple to get in and out, and the storage unit was clean and exactly what I needed for my things. I had a great experience!
CHLOE K | First ImpressionsStaff was on site to offer assistance.
Yolanda F | Overall ExperienceBest maintained & not creepy uhaul I’ve ever experienced
Nadia I | First ImpressionsEspecially great staff! Kind and helpful.
KAREN L | First ImpressionsYour staff is AMAZING VERY HELPFUL INDEED IF I USE ANY STORAGE IT WILL BE U-HAUL STORAGE.
Willie W | Overall ExperienceIt was all good
Clarence W | Overall ExperienceWas told I can access storage at any time but when got there @ 3am it he gate would open pen till I4am leaving me to waitin in my car unill
shatara p | Online Move InSelena and the male representative at the front desk were exceptionally helpful with getting storage, unloading, and equipment returned.
Kevin M | First ImpressionsI had problems with the check-in box n elevators
Marvelette D | Overall ExperienceHad many issues with no lock in unit as told Once survey was done Had no access to elevator to floor Thank god another customer came down for us to use the unit one night. Called customer service and all they told me was they did all they could do and we disconnected. Very poor customer service. Next day went to unit and spoke with manager but it took all this to get what I was supposed to get. Had to get another unit that was larger and I was charged for the first month when told I was getting 30 days free. Was given a credit back and I think I deserve two months free. Thank you and would like to hear from you.
Eugene H | Online Move InThis location customer service isn’t good, the ladies at the front desk aren’t helpful! They don’t answer the phone and they don’t no how to work the system. However, the manager marisol garcia is nice.
JASMINE D | Overall ExperienceVery clean helpful and courteous people
vince b | First ImpressionsI had to pay a uhaul mover $270 extra dollars for a 35 min job because I wasn’t given a swipe card at purchase. And it took 4.5 hours to get a solution which I had to pay for and I don’t think it’s fair and I want a refund.
Jonathan M | First ImpressionsAlways polite always friendly people in the office very clean very well kept thank you And always enough storage carts for you to use to move your things in and out
Joseph J | Overall ExperienceThe storage locker was very dusty and had boxes of trash inside when I opened my unit
Veronica L | First ImpressionsEvery one is very kind and helpful. I experienced something terrible with storage Mart. They should be out of business. U-Haul has very kind people working for them. Thank you Shay Jones AKA Sharon Osborne Jones. 🎶🙏❣️
SHARON O | First ImpressionsGreat staff with excellent customer service. I will be coming back to this facility.
Rodney B | Overall ExperienceThe staff is the best!
Catrina C | First ImpressionsEmployees act as if they don't know answer to your question , lazy don't do their job I wouldn't have to contact other avenue with complaints
mussiett g | Overall ExperienceI had an incident later in the evening where I came upon someone washing up in the main level that startled me as if maybe he was living there.
Kendella G | Overall ExperienceGreat place for storage
LES N | Overall ExperienceVery clean place and staff were always friendly and helpful!
James G | Overall ExperienceClean and great location. Excellent and wonderful customer service. Knowledgeable and wonderful staff.
Rodney B | First ImpressionsThe staff always kind with excellent service 🎊🥳
Felisha T | Overall ExperienceEVERYTHING WAS PRETTY GOOD I HAVE NOTHING BAD TO SAY ABOUT IT
Ronald M | Overall ExperienceCan't remember the young lady that helped me. But she was very nice, patient, and very helpful.
Eric G | First ImpressionsI have used other storage facilities and this honestly left nothing else to be desired outside of the prices. Thanks
JAMES H | Overall ExperienceStaff is so unprofessional
MATTIE T | Overall ExperienceEverything good
michael m | Overall ExperienceShould be able to prorate when you leave early.
Robert P | Overall ExperienceOne of the best team of staff! Highly recommend
Andrea O | Overall ExperienceEverything was great. I will use uhaul again next year.
Michael S | Overall ExperienceI think a discount program should be put in place after a certain amount of time renting the unit maybe every year a discount if you still have the unit
LAANGELA T | Overall ExperienceThey gave my reserved storage away on the first floor and put me on the 4th floor and the main freight elevator wasn’t working
Chardonney C | First ImpressionsI was never told that the access hours wasn’t 24-7. I was unloading after moving all day. I started about 8.40p and was heavily delayed as there wasn’t enough carts or other equipment to move items upstairs where my unit was located; After finishing taking several loads up, I had been delayed further as the elevators were extremely slow. At the 10pm mark not realizing that the access changed, I went back to the elevator to go back down to get my last load and waited on the elevator for 15 minutes. I then called for assistance but no one ever responded. I walk down from 3rd floor through the stairs and the hallway was completely dark. I missed a step and fell. I got outside realizing I hadn’t lock my unit but upon trying to go up and close/lock my unit, I never could. I had to get up early the next morning and get there as soon as it open having concerns with my unit being open and needed to finishing unloading still needing to turn in my uhaul truck.
Heather H | First ImpressionsYour luck was not provided for me with my unit
christ s | First ImpressionsThe place is clean and convenient.
Donald B | First ImpressionsA bit pricey but overall good experience
MAHOGONEY H | First ImpressionsExcellent and very helpful staff
Juan D | Overall ExperienceHello, When I booked my storage reservation online it said I could get a month for free because I had rented a U-Haul a few weeks ago. The coupon applied fine. When I arrived at the storage place they charged me for it…. Plus they did not have any locks in stock so my storage is not even locked.
Irma A | First ImpressionsThank you
TRINA B | First ImpressionsI’m upset cause you guys charged me for something twice
Eduardo V | Overall ExperienceMy experience was horrible. I reserved the storage online, but when I got to the storage facility the employees were not helpful with giving me the correct storage. They gave me a storage that was occupied by someone else. (4648) I then retain another unit and informed them which unit it was. They never made the correction, so I was forced to pay $200 for a unit I never had and my unit was only $95 plus $10 for insurance. I informed the personal several times in person and by phone that the had me under the wrong unit. Everytime they said they'll correct it, but never did. So basically I was paying someone else storage bill. Then when I went to move out my storage they had the audacity to have a lock on it, but said my storage was listed as unoccupied, so if that's the case WHY DID THEY HAVE A LOCK ON TOP OF MY LOCK?? Smh. I will never use that particular Uhaul storage again (BRIDGEPORT)
Maria W | Overall ExperienceThe Custom Care Representative who closed out my account not only was she professional she was very attentive to my reasons for closing this account. One cannot put a price tag on great service and that is what I received from U-Haul. Thank you.
patricia m | Overall ExperienceStorage locker I was assigned had broken locking mechanism, found this AFTER we move stuff in and tried to lock it. Then, when we told manager we were assigned a new storage space that was smaller, and that had a large pillar which made it even smaller. She had told us it was the same size and it was not. Very unsatisfactory!
Anita O | First ImpressionsThe wait time was long. Some of the staff were helpful and others were rude. Definitely need more help.
DIANA V | First ImpressionsGood place to storage at
Darrel J | First ImpressionsVery helpful
Tammy J | First ImpressionsVery professional and friendly service. Always willing to help
Dynetta W | Overall ExperienceIt took hours to get the truck , then another hour to get the code for the key , then for the truck being 10 minutes late I was charged $61. Plus not a great experience and my storage had messed up and cancel so I couldn't even get my storage unit
Emily H | First ImpressionsThe move out date listed is incorrect. Storage was full of rat droppings. Attempted to bill me on a couple occasions after the move out date. I never received paperwork when I terminated the storage contract. I had a large storage unit and each time I asked to switch to a smaller unit I was told no other units were available.
Tony J | Overall ExperienceTHE PEOPLE THAT WORK HERE ARE VERY NICE AND VERY HELPFUL
Ronald M | First ImpressionsGreat job. Got in and out quick. Very helpful.
Joseph Y | First ImpressionsGreat staff! Really work with you to get things done.
Gabriel P | Overall ExperienceThe staff is always friendly, professional, helpful, and knowledgeable. I have used this location three times now and not only was I satisfied but I would eagerly refer this location to family and friends.
Aleta W | Overall ExperienceI love the area very friendly customer service. Easy access to my storage with plenty space
Dynetta W | First ImpressionsWhen I came to empty my storage unit, the lock did not work. Two U-Haul employees were unable to open it, and the lock needed to be sawed open. This delayed the emptying of the unit by one hour, and I had to hire the movers for an extra hour. When I asked the lady at the desk for compensation, she was unwilling to offer me any. I have had this storage unit for almost two years and regularly paid my dues on time. I expect much more professional and efficient service from a big company like U-Haul.
elon H | Overall ExperienceI am not pleased at Alll with my unit I purchased a 5 × 10 unit that's $99 a month t o my surprise in the middle of my unit is a huge structure beam so no its not 5 x10 I couldn't get the rest of my things in there I want a discounted rate or another unit
CAMILLE M | First ImpressionsI received a code to access my storage unit but all the key pads kept denying my access even after she tried to give me another code which result in me taking 5 hours to move my stuff in because I had to wait long periods of time for the employee to put me on an elevator due to other circumstances and customers she was helping. If my code was working I could’ve been out 2 hours max so that’s why i rated 1 star.
Jalissa S | First ImpressionsThere were no units available. There were two listed as available (which I needed)however when I went to the first one it had a lock on the door.
Felicia S | First ImpressionsYou got to be kidding me right!!! 😂
pamela m | Overall ExperienceVery good business experiences.
Nelton E | First ImpressionsThe person who assisted me (Kevin) was most helpful and informative.
Patricia P | First ImpressionsHelpful staff and a clean facility
jacob s | First ImpressionsWait time is bit bit extensive but I understand😊 Angel is Amazing *****+.
Tasha J | Overall ExperiencePerfect
TOMAS O | Overall Experience24 hour access should be made for all customers paying at least $100 a month. Thank you.
lauren c | Overall ExperienceThe staff and facility was great. My issue was that I reserved a storage unit at a certain location then when I arrive it was not available. Thats bait and switch. Honestly very upset with that.
Brandon A | First ImpressionsThe young lady was very perfectly well groomed and we'll mannered and helpful and kind
Imogene L | First ImpressionsThere is a huge pole in the middle of my unit that takes a significant amount of space away from the area
Tiffany R | First ImpressionsThe sales person went above and beyond to address any questions that I had about storage. An outstanding employee.
Richard J | First ImpressionsThank you to your helpful staff, especially Stephanie.
ANDREW K | Overall ExperienceSpecial thanks and many blessings to one Angel Lyles for her professionalism, guidance and over all knowledge of the needs and concerns of the Bridgeport community and residents. Just an absolute staple! Great experience, great team, satisfied customer!
Christopher G | Overall ExperienceI had troble with renting a storage room. The agent booked me for the room, then taken it back due to the room being occupied. The agent's lack of attention to details and protocol cause me to have a different room farther away from the entrance that which I requested because of my disability.
Sharice J | First ImpressionsStaff here was always professional and went out of their way to be helpful.
Darrell P | Overall ExperienceJust unprofessional. Bad communication.
randie r | Overall ExperienceThe manager needs customer service training and could use active listening skills. Our reservation was mishandled and we were met with blatant attitude and disrespect for our time. I have been working with corporate customer service to get this resolved for weeks. I hate to leave a bad review but someone should be made aware of the opportunity that continues to exist.
Colleen C | Overall ExperienceThe man that took care of everything, I believe his name was Eddie, was very nice. He explained everything to us and made it easy to find our unit. The place looked very clean and I hope it stays that way. We had poor experience at another facility, that is why we came here.
Roland G | First ImpressionsI've been at this location since it opened and have really enjoyed the team here for storage.
Nicholas L | Overall ExperienceThere was no access for 2 days. I paid for 24 hour access and was not able to get in. Also the storage unit was not the correct size I requested.
LaShauna P | First ImpressionsEverything went smooth and was a quick process regarding storage space rental
aquarius l | First ImpressionsI Loved good customer Service U Haul provided. organized and Professional place of Business. I will Recommend this Location to everyone I know. Thanks Benkita Jenkins Gale Reed
Gail R | Overall ExperienceI was told that I will receive a refund by canceling the request to attach my car and also returning the truck earlier than required but I still have not received any refund i had to call five times about this order and it was still messed up. overall, this is just poor customer service and I would not recommend it. I am waiting on my refund
Jennifer A | First ImpressionsI was severly overcharged and only told I would receive a partial refund by Angel the Manager.
darlene b | First ImpressionsThe staff is very helpful! Angel is AMAZINGGGGGGG! She works really well under pressure, she’s very good at multi tasking and she care about the customer and the customer’s needs. Her and her team go above and beyond to ensure customer satisfaction. I loveeeeee itttt! I pray for promotions and elevation for the staff members there from the men to the women, they were all great! My experience with uhaul is great and I’ll highly recommend this specific location to anyone who is need of a unit or a truck. Thank you all so much. Angel and her staff rock!
Ahtiona C | Overall ExperienceThank you to the girls in the office. Taylor and the other young lady. You 2 were always so nice and so helpful. God Bless you both.
Jennifer R | Overall ExperienceOn this move I used Uhaul 3 different times. 1 to arrange for help to move, which was Great! Saved my back from moving to the 3rd floor! 😀 2- I rented a van for my small items that I needed an extra day. The staff was really nice. 3rd- 2 young men are the reason I would return. One of them stayed on the phone with me 10 minutes while I waited for my daughter to bring my keys. That was really nice. The other young man was friendly, helpful and answered all my questions and made me laugh even when I was scared when I saw the mouse trap. No mice came home with me. They did when I used another company. Great job Pershing Uhaul!!! I'll see You all again on my next adventure!😀
Judith G | Overall ExperienceThe staff was very patient and helpful and I would recommend them to my family member and friends.
Karen C | First ImpressionsEddie was great
Katrina S | First ImpressionsRude and refused to refund any money after close out. Paid for the month only stayed 2days
Anthony I | Overall ExperienceStaff very pleasant. Allowed me to make small payments some months.
Gail M | Overall ExperienceI do have a problem as far as paying rental on unit 1349 at location 757030. I usually pay my rental fees via the uhaul app. However, I've been trying to pay on unit 1349 and I can't access the unit and customer service reps at 1-800-go uhaul couldn't find it either!!!! I know I'm late with the payment, however I still want the unit. Please contact me, Lorena Nellum at 312-487-8891.
Lorena N | Overall ExperienceThere’s a female manager there who always went above and beyond to assist me with all my facility needs.
CHUKWUEMEKA O | Overall ExperienceIt is always a good experience at your locations. Thank you very much.
ROGELIO M | Overall ExperienceI can not print my receipt that was email to me because it wasn't come in a printing format, that was not cool.
Supreme S | First ImpressionsGreat customer service
Ellis W | Overall ExperienceI was very happy.
vernon e | Overall ExperienceThe 2 ladies were very nice and took care of each customer efficiently. However would it being a Saturday and the end/beginning of the month, there should have been more staff available. Waited 1 hour
Sharon C | First ImpressionsThe location is very convenient. Staff was friendly and helpful.
margarita H | Overall ExperienceAbsolutely terrible. I will be taking legal action very soon!
Tony C | Overall ExperienceI wasn’t told I needed an access key for after hours moved. I assumed since the truck was reserved in the evening, in the middle of my move I was locked out. my storage was open unlocked
Erica W | Overall ExperienceEddie has really good service
arnita C | First ImpressionsThe staff was wonderful.
bessie t | First ImpressionsEveryone at this location was helpful and nice.
Lavenia B | Overall ExperienceGreat customer service
Katherine C | First ImpressionsN/A
NYZERA F | First ImpressionsLinda went above and beyond to help very friendly
Donna B | First ImpressionsEverything was excellent from beginning to the end
natasha l | Overall ExperienceI really enjoyed my experience with U-haul. I rented a trailer from MS to Chicago. When I arrived at the facility my storage was ready. And the staff was polite and helpful.
Mary J | Overall ExperienceVery pleasant environment.
Gail M | First ImpressionsI am only giving this place an average due to the building itself. Customer service was horrible starting with the average worker all the way up to the manager Angel. Would rather deal w/ another comp
Miranda N | Overall ExperienceThe wait was horrible only one worker and she couldn't do it on her own.it was really bad
Ellis W | First ImpressionsOverall great service.
thomas r | Overall ExperienceIt was good service getting everything set up. Once I moved out of storage they over charged me 3 months. It was a huge hassle in getting my money refunded.
Elaine C | Overall ExperienceThe young lady who assisted me on my last day was so nice a helpful. She was very patient with the line she had all by herself. If I had to add anything to this place it would be more workers like her
Tanika H | Overall ExperienceVery nice and straight to the point .
randie r | First ImpressionsExcellent customer service & fast service
natasha l | First ImpressionsGood job
David S | First ImpressionsThis UHaul facility was an excellent choice for my needs.The Manager Ms.Angel Lyles is one of the most competent hardworking person I’ve met in a while,excellent attitude,knowledgeable,helpful.
john d | Overall ExperienceThe General Manager (Angel) was very helpful while she took care of several customers in record time. And the young lady (Taylor) that was working with her performed her duties well.
Mary J | First ImpressionsAngel was very courteous, professional and friendly. Fast service and the building was very clean. Thank you!
Meekin F | First ImpressionsEverything was thoroughly explained...
sabeel e | First ImpressionsService was above and beyond. I was very happy with how I was treated. I will definitely use their services again.
ADDIE C | Overall ExperienceI was glad to find out that we had one in our neighborhood. Everyone was very Friendly and Nice. Thank you for your Service.👌
Glenda J | First ImpressionsThanks Angel &Beauty you two rockkkkkkk
ROBBIN M | Overall ExperienceHey so my stuff pictures of my kids my baseball cards and stuff I have on a kid I've been sick and I asked him I've been in and out of the hospital and when I called them they said they weren't going
mike r | Overall ExperienceTHERE WERE MOUSE DROPPINGS IN OUR STORAGE UNIT AND WE NEVER HAD MICE. ALL IN ALL, I APPRECIATE HAVING A PLACE TO STORE WITH SUCH KIND PEOPLE. VERY PROFESSIONAL. THANK YOU,
DEBRA P | Overall ExperienceKeep up the good work
Anthony A | Overall ExperienceI was very pleased with this location The staff was awesome, so friendly helpful and KIND . I was so happy I had chosen that location . Thanks for having awesome staff
Lenora G | Overall ExperienceThe onsite representative was professional and courteous, she went above and beyond my expectations. The facilities are clean, secure and well maintained.
Alonzo D | ReservationCharged for cleaning in error after being told I was good to go upon returning the van.
Crystal L | Overall ExperienceI moved out of the storage 8/16 and i got letter every week saying my rent is late. You all sh ou uld know when a person move in and out . That did feel good opening up letter saying you late.
shirley p | Overall ExperienceThank you.
Quiaria R | Overall ExperienceWaited over an hour because the person who was authorized to check people in was not in the store. Unacceptable. Then to get assigned a unit that was not easily accessible.
olamide m | ReservationWe had movers who interacted with the staff. I never went to the facility but received several phone calls with updates on our boxes and our movers were able to pick up and return them on time easily.
Clare D | Overall ExperienceEverything nice, could use more employees on site
VICTORIA C | ReservationGreat staff
RONALD C | Overall ExperienceThanks
dominique s | Overall ExperienceThe only problem was. I check put 4/6/2018. But they are still calling for april and may bill.
Rob B | Overall ExperienceI would definitely use your facility again .
Samuel L | Overall Experience