Thank you
gregory h | First ImpressionsCustomer Reviews for U-Haul Moving & Storage of Bridgeport
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Thank you
KRISTA M | First ImpressionsThank you
gregory j | First ImpressionsJust continue the excellent professional service you have offered me every time I come.
Darrell PThey are very helpful and great customer service.
PATRICIA V | First ImpressionsClean the trucks better
tyrone sMy experience with Uhaul has been So far so good, good price for my storage needs.
Derrick M | Overall ExperienceI was charged at this location for preexisting damage without it being mentioned when I dropped the trailer. The damage is on the photo in the contract and I took a photo of the damage prior to taking the trailer, well.
Ruby BSo far I have nothing to comment on.
TOMMIE HSpecial recognition to Ms Marisol and Mr Gustavo for their professionalism and courtesy.
HENRY W | First ImpressionsThe young lady who took care of me did a awesome thank y’all so much
byron mThe APP suuuucks. It gave me tons of issues the last time, too. I specifically made sure to pick the truck up at 9 this time to make sure i can talk to someone alive. Both times so far when trying to use the app to pick upnor drop off it failed over and over again and wasted a bunch of time. Thankfully i got to drop it off this time while people were still in the office and that was an great help.
Elina SEmployee was very helpful and to me that a great way to show your appreciation thank you.
Carey SWhen my son got there my storage that was assigned to me was occupied by someone else my son had to go back and forth 5 times and move things on a new storage which was on the other side of the storage and a new location this is sad that these units are not checked before they are assigned I will never deal with this company again.
juanita s | First ImpressionsEverything is ok 100%
Jose LMaybe the customers can keep any used furniture protection pads instead of giving them back after they are finished with them.
TOMMIE Hhidden expenses was way high
Erica GI originally reserved a different size truck at a different location they called me to tell me the day before that they did not have that truck at that location that I could get a different size truck then offer a discount or anything for the inconvenience then I said okay I'll get a different size truck and then they told me they didn't have that one either and that I had to go to a different location so it was very frustrating the representative didn't seem to give a damn and when I went to pick up my truck the customer service wasn't great either
Sarah AI love the location
Tambra B | First ImpressionsThe front employees were way too busy in gossip it took an extra 20 min while the finished talking to get my truck horrible service
MARCOS RService always professional level
TAMARA CNext the price
Juan FThey’re very friendly and knowledgeable
Aries MGod work
Marcus MFriendly people very nice no how help people in they very fast on waiting on you live this located with out a doubt.
DARLISSA FEverything went good
Guadalupe MGreat
Anah HGreat experience. No wait, pleasant and knowledgeable staff, plenty of assistance. Easy in and easy out. Great customer service. Nice price. Highly recommend this location.
lauren pThe first customer service associate that initially helped me with my truck rental was not fully knowledgeable and I was back and forth for over an hour before I was able to rest a truck successfully and only because another associate stepped in and helped me
aisha d | First ImpressionsGm there was unprofessional also didn't explain anything the text message necessary Never was sent also I had to walk in the back in the cold to get the truck poorly customer service .also the gm mention I couldn't read alot of bull crap I would like my money back I had to drive back order for the company to make sure the damages on the truck were cause the text was never sent no new stickers on the damages that's all for now I spend alot of money I would like a call back
roland g | Overall ExperienceI booked a one-way move at a different location, but I was called the day before and told my pickup was moved to this location due to truck availability. This location was nice but was also 30 minutes away from my home, and this last-minute change was disruptive. It should be U-Haul’s responsibility to move trucks where they are reserved/requested at, not the customer’s responsibility to shift their service - especially not on <24-hour notice.
Lauren BThis management and staff work hard to place the customer. I sincerely appreciate the service that I received from this location.
Jacqueline DI got stuck on the elevator at 10:03. Thank goodness I had my phone and wasn’t alone my partner was able to press the button from the outside and get me out. I pressed the help button and got no response. 3 times! That was a traumatic experience and I am very disappointed.
Shartavia M | First ImpressionsI suggest that you take a good look at the equipment before you release it and not to guess it
charles bAdvertised daily rate of 19.?? Misleading. The 10' truck I rented w/o bells and whistles cost nearly $100 once reconciled.
Jerry LNothing from what I saw.
Jeffrey KMy unit was robbed and lost over 60 k in personal stuff that was stolen. No one did a thing about it nor cared to find out who was the thief.
Kirk W | Overall ExperienceYour employees are the best..Knowledgeable etc.
CYNTHIA MDon't over book. Keep things organized. Booked the truck from another location, to pick up at 6am. Two days before I receive a call that I couldn't pick up at that time, but 2pm and a completely different location which was not the plans I had made with family and friends that were going to help.
Karina GVery easy, very affordable and nice service.
Mario SThe rental went smoothly. The staff was knowledgeable and helpful and pleasant. The equipment performed flawlessly. Made the move easy.
Darrell PI wasn’t given a tour, or a selection of units really, and was unaware of the access card and available units. My friend came in one day after me and rented a larger unit, had longer access hours, and was informed about the parking garage in the back and given an access card. That said, the almost two years I rented my unit were great.
KIARA W | Overall ExperienceThe u haul app for returns
Lawana BI would rather get shot in the knee again than ever return to this location. They scammed me out of $150 by charging me for damages to a truck that were already there when I got the truck. Then the customer service agent at this location had an attitude with me on the phone.
Dylan BEverything was perfect,very smooth
John JNothing everything was great.
Mary SThis location Allows for after hour drop off via the uhaul app. This was such a huge help and time saver.
Kelly BThe first unit I was assigned was too small. The second had someone's stuff in it. Online is reserved a first floor room without a support pole. The unit I was given was on the third floor and had a large support pole. As a result I needed to rent a small second unit for overflow.
Samuel GRails on inside of truck were missing bolts and were pulling away from the walls of the truck, which made securing items more difficult than it needed to be.
John BThe staff was very nice and professional. Thank you
Wanda BHorrible experience they gave my reservation away and I had to drive to Gary indiana to get another truck
Jason CTrucks were available and good customer service.
Gerald WWorkers helpful and professional.
Joseph KShe was so nice
Benita MKeep doing what you all are doing. I am a satisfied customer. Great service.
Lynda TI will not recommend
Donna EThey would get u in and out but hard to work with
LAVON MGood service
Brenda WThe truck we rented needs a tune-up & oil change ASAP! Put over $50 in gas just to get to our location & turned again, putting $35 just to return it!! This is no fuel ⛽ savings at all!! That's over $300 just for 2 trips and back to the U-haul company. Wow, what a waste!!
marie KNothing it was great
Robert OCustomer service was excellent. All my questions were answered and my transaction was smooth. Would definitely use this location again.
Aisha SI was asked about the pre-existing dents when I returned the moving truck. I had to show the agent that I took pictures of the truck to show its condition before renting it. I was told that dents in the truck had been documented before I got it, but I was told that was not the case when I returned it. If I had not taken personal pictures, I would have been accused of causing damage. I’ve been a customer with Uhaul for over a year, and I don't appreciate how I was treated during the transaction.
NICOLE JKEEP DOWN WHAT YOU'RE DOING!!
Johnnie WVery professional and friendly , Thank you .
Homer RThe staff were friendly, the place was clean and I will return in the future if I have to.
Leon L | Overall ExperienceEverything went well and the staff was great.
Victor VEvery step of the way.
JUSTIN BGreat people, fair prices, great facilities, excellent experience overall
Matthew N | Overall ExperienceSo far everyone has been nice at this location.I’m very appreciative and impressed by the level of customer service I received!!Thank you to all of the employees I’ve met so far and I met quit a few different people.Maybe the person reading this should give everyone free lunch or make a pizza or taco day for the staff??!Even the janitor is a sweetheart:-)They deserve it!!!!!!!
Merheda S | First ImpressionsMy unit was water damaged
Erika R | Overall ExperienceAshley was very helpful and assisted me when I didn’t think I would have any other option to store my thing. I appreciate the service she provided and went over and beyond to ensure my children and I was able to have a great transition back home. Thank you
CHARMAINE J | First ImpressionsVery professional, excellent customer service management, especially great communication.
Arnulfo G | Overall ExperienceWould appreciate during initial booking an explanation of how to operate storage elevator.
Alice M | First ImpressionsMy move out date is wrong!
BRANDON M | Overall ExperienceI had a ton of issues with the access codes and it was near closing time, so I received minimal help from the young ladies there. I only received help from the male manager when he arrived to check on things.
Chynel C | First ImpressionsSelena and Jesus were knowledgeable and friendly, the unit was clean, and I feel the security measures are excellent. Overall a great experience, and I would recommend this storage facility to anyone who might ask
Matthew N | First ImpressionsThe only issue I had was waiting long time to check my truck back in short on workers but every thing went well moving is a process
AUDREYA J | First ImpressionsKeep up the good work U-haul.
Willie S | Overall ExperienceLock was not provided as was stated in agreement.
Lucas B | Online Move InEverything was perfect thank you
Janette B | Overall ExperienceI recently had an excellent experience at U-Haul Moving & Storage Of Bridgeport in Chicago. The facility is consistently clean and well-maintained, creating a positive environment. The staff members are always helpful, going above and beyond to assist me with my moving and storage needs. The management team is knowledgeable and readily available to explain policies and answer any questions. Overall, I highly recommend this outstanding location for its exceptional service, making it my go-to choice for all my moving and storage requirements. Five stars!
Raymond G | Overall ExperienceThis is my 1st time using U-Haul self storage. It was recommended I try a different location out in Markham; however I quickly ran out the door after I noticed considerable evidence of rodents because rodents did a number & destroyed everything at another rival storage facility 🙁. Though I saw rodent traps were put out at a different facility I decided to store items, I was proud to see a cleaning lady that helps maintain the grounds. I bought insurance & was assured it covers up to $1,000 by rodents. Let's hope I never have an issue w/ rodents! I also noticed ants that appear to be coming from cracks in the foundation so I hope there's regular pest control measures in place to keep ants away too🚫🐜🐹
John T | First ImpressionsReps at front desk were great . Housekeeper was rude to my family.
JONTELLE D | First ImpressionsMarisol Garcia was awesome. I just went in to take a look and she sold it for me. She seemed like someone who would be responsible and take very good care of the facility. She gave me all the options in a nice, non-aggressive way. She was personable and understanding.
MINJI W | First ImpressionsStorage would be better if there was 24 hour access, especially if you’re paying for the storage.
KELLIE G | First ImpressionsI only had issues with rhe check in. The location I as at requires you to check in & get a U-Haul max card which is great. The issue is that the person that worked the day i moved in didn’t check me in properly or give me a U-Haul max card. This was a huge inconvenience because after loading the elevator with all my items the elevator didn’t move so I had to leave my items in the elevator so she can give me access to the elevator. The next day I came back and had no access to the elevator. But this time a guy checked me in properly and gave me a U-Haul max card and explained the check in properly.
Shantiera C | Online Move InWe reserved a truck and a storage pickup for 2pm, got there on time didn’t leave til 3pm waiting on the check in process and truck, come back to put our things in storage they told us we don’t have one reserved when i had the reservation on paper, had to get a bigger storage (more money), no carts were available for free or to rent, so we had to carry stuff from the truck to the elevator and to the storage unit which was really far. Only to get to the storage unit and it was already occupied! Had to go back downstairs to get assigned to another storage and move the things from the already used storage to the new one. This process took up hours of our truck rental time. One worker was helpful but everyone else was rude and clueless!
TRINELL/ S | First ImpressionsNeed to add beverage machine
Joseph S | Overall ExperienceMy access code didn’t work which meant that I had to keep the truck overnight because I wasn’t able to unload it. I tried customer service and they were no help either
Tiara P | First ImpressionsMy only confusion was that the storage unit that I reserved online was not in the system, which may have been user error. Since it wasn't there like I thought it would be, the manager got me set up with a storage unit right there on the spot. It was simple to get in and out, and the storage unit was clean and exactly what I needed for my things. I had a great experience!
CHLOE K | First ImpressionsStaff was on site to offer assistance.
Yolanda F | Overall ExperienceBest maintained & not creepy uhaul I’ve ever experienced
Nadia I | First ImpressionsEspecially great staff! Kind and helpful.
KAREN L | First ImpressionsYour staff is AMAZING VERY HELPFUL INDEED IF I USE ANY STORAGE IT WILL BE U-HAUL STORAGE.
Willie W | Overall ExperienceIt was all good
Clarence W | Overall ExperienceWas told I can access storage at any time but when got there @ 3am it he gate would open pen till I4am leaving me to waitin in my car unill
shatara p | Online Move InSelena and the male representative at the front desk were exceptionally helpful with getting storage, unloading, and equipment returned.
Kevin M | First ImpressionsI had problems with the check-in box n elevators
Marvelette D | Overall ExperienceHad many issues with no lock in unit as told Once survey was done Had no access to elevator to floor Thank god another customer came down for us to use the unit one night. Called customer service and all they told me was they did all they could do and we disconnected. Very poor customer service. Next day went to unit and spoke with manager but it took all this to get what I was supposed to get. Had to get another unit that was larger and I was charged for the first month when told I was getting 30 days free. Was given a credit back and I think I deserve two months free. Thank you and would like to hear from you.
Eugene H | Online Move InThis location customer service isn’t good, the ladies at the front desk aren’t helpful! They don’t answer the phone and they don’t no how to work the system. However, the manager marisol garcia is nice.
JASMINE D | Overall ExperienceVery clean helpful and courteous people
vince b | First ImpressionsI had to pay a uhaul mover $270 extra dollars for a 35 min job because I wasn’t given a swipe card at purchase. And it took 4.5 hours to get a solution which I had to pay for and I don’t think it’s fair and I want a refund.
Jonathan M | First ImpressionsAlways polite always friendly people in the office very clean very well kept thank you And always enough storage carts for you to use to move your things in and out
Joseph J | Overall ExperienceThe storage locker was very dusty and had boxes of trash inside when I opened my unit
Veronica L | First ImpressionsEvery one is very kind and helpful. I experienced something terrible with storage Mart. They should be out of business. U-Haul has very kind people working for them. Thank you Shay Jones AKA Sharon Osborne Jones. 🎶🙏❣️
SHARON O | First ImpressionsGreat staff with excellent customer service. I will be coming back to this facility.
Rodney B | Overall ExperienceThe staff is the best!
Catrina C | First ImpressionsEmployees act as if they don't know answer to your question , lazy don't do their job I wouldn't have to contact other avenue with complaints
mussiett g | Overall ExperienceI had an incident later in the evening where I came upon someone washing up in the main level that startled me as if maybe he was living there.
Kendella G | Overall ExperienceGreat place for storage
LES N | Overall ExperienceVery clean place and staff were always friendly and helpful!
James G | Overall ExperienceClean and great location. Excellent and wonderful customer service. Knowledgeable and wonderful staff.
Rodney B | First ImpressionsThe staff always kind with excellent service 🎊🥳
Felisha T | Overall ExperienceEVERYTHING WAS PRETTY GOOD I HAVE NOTHING BAD TO SAY ABOUT IT
Ronald M | Overall ExperienceCan't remember the young lady that helped me. But she was very nice, patient, and very helpful.
Eric G | First ImpressionsI have used other storage facilities and this honestly left nothing else to be desired outside of the prices. Thanks
JAMES H | Overall ExperienceStaff is so unprofessional
MATTIE T | Overall ExperienceEverything good
michael m | Overall ExperienceShould be able to prorate when you leave early.
Robert P | Overall ExperienceOne of the best team of staff! Highly recommend
Andrea O | Overall ExperienceEverything was great. I will use uhaul again next year.
Michael S | Overall ExperienceI think a discount program should be put in place after a certain amount of time renting the unit maybe every year a discount if you still have the unit
LAANGELA T | Overall ExperienceThey gave my reserved storage away on the first floor and put me on the 4th floor and the main freight elevator wasn’t working
Chardonney C | First ImpressionsI was never told that the access hours wasn’t 24-7. I was unloading after moving all day. I started about 8.40p and was heavily delayed as there wasn’t enough carts or other equipment to move items upstairs where my unit was located; After finishing taking several loads up, I had been delayed further as the elevators were extremely slow. At the 10pm mark not realizing that the access changed, I went back to the elevator to go back down to get my last load and waited on the elevator for 15 minutes. I then called for assistance but no one ever responded. I walk down from 3rd floor through the stairs and the hallway was completely dark. I missed a step and fell. I got outside realizing I hadn’t lock my unit but upon trying to go up and close/lock my unit, I never could. I had to get up early the next morning and get there as soon as it open having concerns with my unit being open and needed to finishing unloading still needing to turn in my uhaul truck.
Heather H | First ImpressionsYour luck was not provided for me with my unit
christ s | First ImpressionsThe place is clean and convenient.
Donald B | First ImpressionsA bit pricey but overall good experience
MAHOGONEY H | First ImpressionsExcellent and very helpful staff
Juan D | Overall ExperienceHello, When I booked my storage reservation online it said I could get a month for free because I had rented a U-Haul a few weeks ago. The coupon applied fine. When I arrived at the storage place they charged me for it…. Plus they did not have any locks in stock so my storage is not even locked.
Irma A | First ImpressionsThank you
TRINA B | First ImpressionsI’m upset cause you guys charged me for something twice
Eduardo V | Overall ExperienceMy experience was horrible. I reserved the storage online, but when I got to the storage facility the employees were not helpful with giving me the correct storage. They gave me a storage that was occupied by someone else. (4648) I then retain another unit and informed them which unit it was. They never made the correction, so I was forced to pay $200 for a unit I never had and my unit was only $95 plus $10 for insurance. I informed the personal several times in person and by phone that the had me under the wrong unit. Everytime they said they'll correct it, but never did. So basically I was paying someone else storage bill. Then when I went to move out my storage they had the audacity to have a lock on it, but said my storage was listed as unoccupied, so if that's the case WHY DID THEY HAVE A LOCK ON TOP OF MY LOCK?? Smh. I will never use that particular Uhaul storage again (BRIDGEPORT)
Maria W | Overall ExperienceThe Custom Care Representative who closed out my account not only was she professional she was very attentive to my reasons for closing this account. One cannot put a price tag on great service and that is what I received from U-Haul. Thank you.
patricia m | Overall ExperienceStorage locker I was assigned had broken locking mechanism, found this AFTER we move stuff in and tried to lock it. Then, when we told manager we were assigned a new storage space that was smaller, and that had a large pillar which made it even smaller. She had told us it was the same size and it was not. Very unsatisfactory!
Anita O | First ImpressionsThe wait time was long. Some of the staff were helpful and others were rude. Definitely need more help.
DIANA V | First ImpressionsGood place to storage at
Darrel J | First ImpressionsVery helpful
Tammy J | First ImpressionsVery professional and friendly service. Always willing to help
Dynetta W | Overall ExperienceIt took hours to get the truck , then another hour to get the code for the key , then for the truck being 10 minutes late I was charged $61. Plus not a great experience and my storage had messed up and cancel so I couldn't even get my storage unit
Emily H | First ImpressionsThe move out date listed is incorrect. Storage was full of rat droppings. Attempted to bill me on a couple occasions after the move out date. I never received paperwork when I terminated the storage contract. I had a large storage unit and each time I asked to switch to a smaller unit I was told no other units were available.
Tony J | Overall ExperienceTHE PEOPLE THAT WORK HERE ARE VERY NICE AND VERY HELPFUL
Ronald M | First ImpressionsGreat job. Got in and out quick. Very helpful.
Joseph Y | First ImpressionsGreat staff! Really work with you to get things done.
Gabriel P | Overall ExperienceThe staff is always friendly, professional, helpful, and knowledgeable. I have used this location three times now and not only was I satisfied but I would eagerly refer this location to family and friends.
Aleta W | Overall ExperienceI love the area very friendly customer service. Easy access to my storage with plenty space
Dynetta W | First ImpressionsWhen I came to empty my storage unit, the lock did not work. Two U-Haul employees were unable to open it, and the lock needed to be sawed open. This delayed the emptying of the unit by one hour, and I had to hire the movers for an extra hour. When I asked the lady at the desk for compensation, she was unwilling to offer me any. I have had this storage unit for almost two years and regularly paid my dues on time. I expect much more professional and efficient service from a big company like U-Haul.
elon H | Overall ExperienceI am not pleased at Alll with my unit I purchased a 5 × 10 unit that's $99 a month t o my surprise in the middle of my unit is a huge structure beam so no its not 5 x10 I couldn't get the rest of my things in there I want a discounted rate or another unit
CAMILLE M | First ImpressionsI received a code to access my storage unit but all the key pads kept denying my access even after she tried to give me another code which result in me taking 5 hours to move my stuff in because I had to wait long periods of time for the employee to put me on an elevator due to other circumstances and customers she was helping. If my code was working I could’ve been out 2 hours max so that’s why i rated 1 star.
Jalissa S | First ImpressionsThere were no units available. There were two listed as available (which I needed)however when I went to the first one it had a lock on the door.
Felicia S | First ImpressionsYou got to be kidding me right!!! 😂
pamela m | Overall ExperienceVery good business experiences.
Nelton E | First ImpressionsThe person who assisted me (Kevin) was most helpful and informative.
Patricia P | First ImpressionsHelpful staff and a clean facility
jacob s | First ImpressionsWait time is bit bit extensive but I understand😊 Angel is Amazing *****+.
Tasha J | Overall ExperiencePerfect
TOMAS O | Overall Experience24 hour access should be made for all customers paying at least $100 a month. Thank you.
lauren c | Overall ExperienceThe staff and facility was great. My issue was that I reserved a storage unit at a certain location then when I arrive it was not available. Thats bait and switch. Honestly very upset with that.
Brandon A | First ImpressionsThe young lady was very perfectly well groomed and we'll mannered and helpful and kind
Imogene L | First ImpressionsThere is a huge pole in the middle of my unit that takes a significant amount of space away from the area
Tiffany R | First ImpressionsThe sales person went above and beyond to address any questions that I had about storage. An outstanding employee.
Richard J | First ImpressionsThank you to your helpful staff, especially Stephanie.
ANDREW K | Overall ExperienceSpecial thanks and many blessings to one Angel Lyles for her professionalism, guidance and over all knowledge of the needs and concerns of the Bridgeport community and residents. Just an absolute staple! Great experience, great team, satisfied customer!
Christopher G | Overall ExperienceI had troble with renting a storage room. The agent booked me for the room, then taken it back due to the room being occupied. The agent's lack of attention to details and protocol cause me to have a different room farther away from the entrance that which I requested because of my disability.
Sharice J | First ImpressionsStaff here was always professional and went out of their way to be helpful.
Darrell P | Overall ExperienceJust unprofessional. Bad communication.
randie r | Overall ExperienceThe manager needs customer service training and could use active listening skills. Our reservation was mishandled and we were met with blatant attitude and disrespect for our time. I have been working with corporate customer service to get this resolved for weeks. I hate to leave a bad review but someone should be made aware of the opportunity that continues to exist.
Colleen C | Overall ExperienceThe man that took care of everything, I believe his name was Eddie, was very nice. He explained everything to us and made it easy to find our unit. The place looked very clean and I hope it stays that way. We had poor experience at another facility, that is why we came here.
Roland G | First ImpressionsI've been at this location since it opened and have really enjoyed the team here for storage.
Nicholas L | Overall ExperienceThere was no access for 2 days. I paid for 24 hour access and was not able to get in. Also the storage unit was not the correct size I requested.
LaShauna P | First ImpressionsEverything went smooth and was a quick process regarding storage space rental
aquarius l | First ImpressionsI Loved good customer Service U Haul provided. organized and Professional place of Business. I will Recommend this Location to everyone I know. Thanks Benkita Jenkins Gale Reed
Gail R | Overall ExperienceI was told that I will receive a refund by canceling the request to attach my car and also returning the truck earlier than required but I still have not received any refund i had to call five times about this order and it was still messed up. overall, this is just poor customer service and I would not recommend it. I am waiting on my refund
Jennifer A | First ImpressionsI was severly overcharged and only told I would receive a partial refund by Angel the Manager.
darlene b | First ImpressionsThe staff is very helpful! Angel is AMAZINGGGGGGG! She works really well under pressure, she’s very good at multi tasking and she care about the customer and the customer’s needs. Her and her team go above and beyond to ensure customer satisfaction. I loveeeeee itttt! I pray for promotions and elevation for the staff members there from the men to the women, they were all great! My experience with uhaul is great and I’ll highly recommend this specific location to anyone who is need of a unit or a truck. Thank you all so much. Angel and her staff rock!
Ahtiona C | Overall ExperienceThank you to the girls in the office. Taylor and the other young lady. You 2 were always so nice and so helpful. God Bless you both.
Jennifer R | Overall ExperienceOn this move I used Uhaul 3 different times. 1 to arrange for help to move, which was Great! Saved my back from moving to the 3rd floor! 😀 2- I rented a van for my small items that I needed an extra day. The staff was really nice. 3rd- 2 young men are the reason I would return. One of them stayed on the phone with me 10 minutes while I waited for my daughter to bring my keys. That was really nice. The other young man was friendly, helpful and answered all my questions and made me laugh even when I was scared when I saw the mouse trap. No mice came home with me. They did when I used another company. Great job Pershing Uhaul!!! I'll see You all again on my next adventure!😀
Judith G | Overall ExperienceThe staff was very patient and helpful and I would recommend them to my family member and friends.
Karen C | First ImpressionsEddie was great
Katrina S | First ImpressionsRude and refused to refund any money after close out. Paid for the month only stayed 2days
Anthony I | Overall ExperienceStaff very pleasant. Allowed me to make small payments some months.
Gail M | Overall ExperienceI do have a problem as far as paying rental on unit 1349 at location 757030. I usually pay my rental fees via the uhaul app. However, I've been trying to pay on unit 1349 and I can't access the unit and customer service reps at 1-800-go uhaul couldn't find it either!!!! I know I'm late with the payment, however I still want the unit. Please contact me, Lorena Nellum at 312-487-8891.
Lorena N | Overall ExperienceThere’s a female manager there who always went above and beyond to assist me with all my facility needs.
CHUKWUEMEKA O | Overall ExperienceIt is always a good experience at your locations. Thank you very much.
ROGELIO M | Overall ExperienceI can not print my receipt that was email to me because it wasn't come in a printing format, that was not cool.
Supreme S | First ImpressionsGreat customer service
Ellis W | Overall ExperienceI was very happy.
vernon e | Overall ExperienceThe 2 ladies were very nice and took care of each customer efficiently. However would it being a Saturday and the end/beginning of the month, there should have been more staff available. Waited 1 hour
Sharon C | First ImpressionsThe location is very convenient. Staff was friendly and helpful.
margarita H | Overall ExperienceAbsolutely terrible. I will be taking legal action very soon!
Tony C | Overall ExperienceI wasn’t told I needed an access key for after hours moved. I assumed since the truck was reserved in the evening, in the middle of my move I was locked out. my storage was open unlocked
Erica W | Overall ExperienceEddie has really good service
arnita C | First ImpressionsThe staff was wonderful.
bessie t | First ImpressionsEveryone at this location was helpful and nice.
Lavenia B | Overall ExperienceGreat customer service
Katherine C | First ImpressionsN/A
NYZERA F | First ImpressionsLinda went above and beyond to help very friendly
Donna B | First ImpressionsEverything was excellent from beginning to the end
natasha l | Overall ExperienceI really enjoyed my experience with U-haul. I rented a trailer from MS to Chicago. When I arrived at the facility my storage was ready. And the staff was polite and helpful.
Mary J | Overall ExperienceVery pleasant environment.
Gail M | First ImpressionsI am only giving this place an average due to the building itself. Customer service was horrible starting with the average worker all the way up to the manager Angel. Would rather deal w/ another comp
Miranda N | Overall ExperienceThe wait was horrible only one worker and she couldn't do it on her own.it was really bad
Ellis W | First ImpressionsOverall great service.
thomas r | Overall ExperienceIt was good service getting everything set up. Once I moved out of storage they over charged me 3 months. It was a huge hassle in getting my money refunded.
Elaine C | Overall ExperienceThe young lady who assisted me on my last day was so nice a helpful. She was very patient with the line she had all by herself. If I had to add anything to this place it would be more workers like her
Tanika H | Overall ExperienceVery nice and straight to the point .
randie r | First ImpressionsExcellent customer service & fast service
natasha l | First ImpressionsGood job
David S | First ImpressionsThis UHaul facility was an excellent choice for my needs.The Manager Ms.Angel Lyles is one of the most competent hardworking person I’ve met in a while,excellent attitude,knowledgeable,helpful.
john d | Overall ExperienceThe General Manager (Angel) was very helpful while she took care of several customers in record time. And the young lady (Taylor) that was working with her performed her duties well.
Mary J | First ImpressionsAngel was very courteous, professional and friendly. Fast service and the building was very clean. Thank you!
Meekin F | First ImpressionsEverything was thoroughly explained...
sabeel e | First ImpressionsService was above and beyond. I was very happy with how I was treated. I will definitely use their services again.
ADDIE C | Overall ExperienceI was glad to find out that we had one in our neighborhood. Everyone was very Friendly and Nice. Thank you for your Service.👌
Glenda J | First ImpressionsThanks Angel &Beauty you two rockkkkkkk
ROBBIN M | Overall ExperienceHey so my stuff pictures of my kids my baseball cards and stuff I have on a kid I've been sick and I asked him I've been in and out of the hospital and when I called them they said they weren't going
mike r | Overall ExperienceTHERE WERE MOUSE DROPPINGS IN OUR STORAGE UNIT AND WE NEVER HAD MICE. ALL IN ALL, I APPRECIATE HAVING A PLACE TO STORE WITH SUCH KIND PEOPLE. VERY PROFESSIONAL. THANK YOU,
DEBRA P | Overall ExperienceKeep up the good work
Anthony A | Overall ExperienceI was very pleased with this location The staff was awesome, so friendly helpful and KIND . I was so happy I had chosen that location . Thanks for having awesome staff
Lenora G | Overall ExperienceThe onsite representative was professional and courteous, she went above and beyond my expectations. The facilities are clean, secure and well maintained.
Alonzo D | ReservationCharged for cleaning in error after being told I was good to go upon returning the van.
Crystal L | Overall ExperienceI moved out of the storage 8/16 and i got letter every week saying my rent is late. You all sh ou uld know when a person move in and out . That did feel good opening up letter saying you late.
shirley p | Overall ExperienceThank you.
Quiaria R | Overall ExperienceWaited over an hour because the person who was authorized to check people in was not in the store. Unacceptable. Then to get assigned a unit that was not easily accessible.
olamide m | ReservationWe had movers who interacted with the staff. I never went to the facility but received several phone calls with updates on our boxes and our movers were able to pick up and return them on time easily.
Clare D | Overall ExperienceEverything nice, could use more employees on site
VICTORIA C | ReservationGreat staff
RONALD C | Overall ExperienceThanks
dominique s | Overall ExperienceThe only problem was. I check put 4/6/2018. But they are still calling for april and may bill.
Rob B | Overall ExperienceI would definitely use your facility again .
Samuel L | Overall Experience