Customer Reviews for U-Haul Moving & Storage of Brunswick

Rating:

2.0

Closed out units on last day. That evening received an email stating that card charging next month had been declined. In order to get declined they must have tried to charge me for the next month. At that facility I had to drive to main office (4 plus miles) to get gate cards or push button to open the gate. Lock slide bolt difficult to secure. Ronnie was great, rest of staff needs to learn to smile, and mean it...

Rating:

5.0

Ronnie was helpful, pleasant and patient with us.

Rating:

1.0

The roof collapsed and damaged my belongings and I have yet to receive a call from the manager after multiple reports

Rating:

5.0

Every time I needed assistance I don't believe I waited over a minute before some one was there to address my needs. Thank you!

Rating:

5.0

Clean, secure, well run storage facility. Would rent again if needed.

Rating:

5.0

Dan is very customer service oriented. Would recommend.

Rating:

1.0

All items acquired a powdery mildew

Rating:

5.0

They were fantastic and so helpful. They also have the best deals on storage units, which I did get one of those as well.

Rating:

4.0

this unit was not manned and office was over 7 miles away

Rating:

5.0

We used storage at Gurnet Street facility for 5.5 years. Always clean and easy to access. We preferred having personnel onsite, which is not the case anymore, and it’s hard to talk with someone in the Brunswick main office by phone. That being said, using the app made communication more efficient. Rates are reasonable.

Rating:

5.0

Always excellent. Ive rented trucks and storage units, best place!! Always professional and super friendly.

Rating:

5.0

The staff, though very very busy, were extremely helpful in acquiring a unit that fit our needs (and they were running around getting things done in the middle of a heavy summer rain). Cheers on them!

Rating:

5.0

Owner of Brunswick Maine Uhaul, Daniel, was exceptionally kind, helpful, & provided OUTSTANDING service. His facilities were both clean & staff was well trained, polite & cheerful. Daniel was the BEST Uhaul experience I've ever had via phone or in person. A perfect 10 storage & truck return!!

Rating:

3.0

I’m not sure how I put a claim in but I had insurance on my stuff , but my couches have mildew all over them and a lot of my stuff has been infested with mice. I did not store any food just clothing and furniture.

Rating:

5.0

Staff at the Cressey St. location very helpful and knowledgeable . Rare quality today!

Rating:

4.0

Thank you

Rating:

5.0

Very efficient

Rating:

1.0

My unit roof started caving in and leaked and caused a lot of damage to my property and I am getting a run around to get insurance at UHAUL to cover it. You are asking for original receipts for my property. I don’t think one box of my paper work is any good and is filled with mildew which I cannot touch because I am allergic. My daughter tried going though it and got sick. Nothing I saw is readable anyway. I have no receipts for it now if they were in there. Many boxes of stuff had to be thrown away that we didn’t even take pictures of because it was reasonable to replace like towels and wash cloths, clothing, shoes ect. So not coving what we ask for is awful.

Rating:

1.0

I had multiple items ruined my mold from sitting in the storage units.

Rating:

5.0

Thank you Becky for all your help!

Rating:

5.0

Excellent in every way. staff well trained and responsive,

Rating:

5.0

There were no on-site staff. The connection with of site was excellent though

Rating:

2.0

The facility I was at .. the security gate was broken for months. So there was no security. I actually moved out on May 3 and did my move out on the app. The following day I dropped off my gate key. I still received 2 nasty late payment letters and a phone call even though I have moved out according to their instructions.

Rating:

1.0

Had mouse dropping all over my things, mostly my bed and box spring.. tried to contact manger, been almost a week and heard nothing back.. did a claim through u-haul insurance and not once did anyone apologize for what happened.. just wanted to know the cost value and had to have pictures of everything. When you are moving everything in one day and having that kind of stress of opening your unit to that it was awful. Just would have like some kind of acknowledgment of their wrong doing. Do not recommend at all.

Rating:

5.0

Very friendly staff and helpful with what l need l need to make a change and the staff made the change very easy l would work with this location again

Rating:

4.0

Very courteous and efficient service

Rating:

5.0

Ryan was super helpful and my moving experience extra easy

Rating:

5.0

Not only is the facility wonderful but the staff is courteous, helpful and kind.

Rating:

4.0

Utilized a storage unit for 2 months. Convenient location and well lit. Hours of operation made moving in and out convenient with the 24 hour access. Upon move out, all of my belongings were covered in mouse feces and urine. Furniture and boxes filled. I moved out before my required move out date which included turning in all of my equipment. The associate working took all the equipment and said someone will confirm the unit is clean that day then close my account. That never happened but the associate who reached out was able to clear everything up with no hassle.

Rating:

5.0

Neat, clean accessible !

Rating:

5.0

The staff was very easy to work with, Justin, Derrick, and the manager ( I’m sorry I forgot his name) are very courteous and knowledgeable.

Rating:

1.0

The room was filthy, including bloodstains from a deceased animal. Although I was paying for a secure facility with a remote controlled access gate, it remained stuck open the entire length of my rental, even though I was told when reserving that it'd be fixed soon. Ton of extra work for me, moving my stuff out after two months, but won't stay here. Besides this, the staff is very helpful; obviously understaffed at this location.

Rating:

3.0

I rented last summer and was told there would be a working security gate - the gate has been propped open now for months, and I have reported it several times. I often would see cars just driving in and out, or parked there that had no business being in there - it was troubling. No one followed up or explained why the spaces were no longer secured with the gate. Thank you!

Rating:

4.0

The only issue that I had was that it was very difficult to reach anyone onsite by phone. It is important to me to close the loop but in this case could never reach anyone by phone. This lead to confusion and delays in getting me officially moved out. When I was able to speak to someone they were kind and professional. They took care of everything right away. Thank you

Rating:

2.0

You took $89.95 for a month and the storage unit was cleaned on the 2 nd not due till 13??????? Dead mice , live mice Noone ever told me back in July my things could or would be destroyed by varmints!!! Not fair You got $890 and I got mice , droppings and destroyed important things 😭😭😭😭😭😭😭😭#329 unit no. We live on SSDI it was a rough cut in our money !!! 😥

Rating:

5.0

Timely reminders ref monthly storage fee, received receipt promptly.

Rating:

3.0

It wasn't until I went to the facility to complete the paperwork that I was told I would have to present the contact information of a third party other than my spouse. It would have been helpful to know up-front that this information is required to rent one of your storage units. I never give out anyone's personal information without their consent, so it delayed the reservation process as I had to contact my third party to get their permission.

Rating:

2.0

They were so lost in what they were doing because they didn't have enough help. but you tried charging us over $200 for a unit and highway tolls

Rating:

4.0

I rented the unit from out of town and was surprised to find no staff on site at 91 Gurnet Road when I arrived to start the rental. Eventually I figured out that I had to go to 1 Cressy Road to find the main office. It would be nice if there were a sign at 91 Gurnet Road making the relationship unavoidably clear to someone in my circumstances.

Rating:

5.0

I have never had a storage unit before. Everything was easy and well maintained. Great over all experience.

Rating:

5.0

The whole crew at this location is amazing. Hard workers and always willing to help. Keep up the great work.

Rating:

4.0

My rating would have been excellent, but I showed up at the site and nobody was there. I did not see a sign clearly indicating that the site was managed at another location, so it took some guesswork to figure that out. Once I did though, the service was excellent.

Rating:

5.0

Had no problem getting into the storage. Everything was excellent

Rating:

4.0

35 minute wait on hold for calls

Rating:

1.0

I upgraded the same day over the phone but went to the facility and was told there was not a unit available and they'd call me that afternoon. Nobody called. I called the next day and was told a message was sent out for the manager to call me back. Never got a call back. So I had to drive to the facility to see if there's a unit available. A unit was available but it is inside a facility when I have been saying from the start I need to drive right up to a door because of my serious back issues. They said it wouldn't be a problem because there are carts available. But when I got there the carts were very small and there's a picture on the wall showing a woman using the cart to move small boxes. I said I needed to move FURNITURE, including a large couch. None of my furniture will fit on these dinky carts! When I was walking down the hall an alarm went off blasting my ears. This whole experience has been horrible. I expected a heck of a lot more from a company as big as Uhaul.

Rating:

4.0

The guys were very helpful - went out of their way on several occasions to meet my needs!

Rating:

5.0

The facility was perfect for storage while waiting for an Apartment to be available at Cooks Corner. The on line check out process didn't go as smoothly as expected, and I had to call to find out why my move out hadn't been confirmed for many days.

Rating:

4.0

Storage unit I had needed some TLC - but I understand they addressed the issues after I moved out (insulation falling from ceiling, doors sticking). Unit was not super-tight so we did have some dust and pollen getting in. Otherwise, price is excellent and facility is easy to get to and secure!

Rating:

3.0

I wasn’t able to complete my move in as my unit did not have the lock that was supposed to be provided. I need to contact them to find out what to do now.

Rating:

5.0

The only problem was being able to contact Brunswick directly. Customer Service phone number had long waits and was unable to assist with issues that arose.

Rating:

5.0

Super helpful, friendly, and efficient!

Rating:

4.0

Cost to rent trailer was too high!

Rating:

3.0

The facility is very well kept . I stored there continuously for several years . The big complaint was that until a recent move out I’d had EXTREMELY difficult time contacting the staff at the facility. I’d call during normal hours, the call would be forwarded to a distant center, a message requesting a call back left with agent at that center with NO Results, no call back from facility. With the recent move out direct communication with the facility communication was excellent . Thanks.

Rating:

5.0

Dawn at customer service desk was super friendly and efficient! Thanks for the smooth transaction!

Rating:

2.0

I had reserved a 10x10 unit for the first of May but somehow my reservation got lost with the update. I ended up with only a 5 x 15 unit which isn't really big enough. Then on top of that I was promised a lock to be in the unit when I arrived d/t paying when I reserved and it wasn't there. I still haven't recievd it.

Rating:

5.0

We have utilized the storage at U-Haul on several occasions. The staff are so helpful and easy to work with. A great review comes with zero hesitation!

Rating:

5.0

The people at u haul where nice till the day we went to get the truck to move my stuff to where i am now the stuff was kinda rude but they seemed to have changed their look on things when we told them we hurd everything they said about us on the walkie talkie

Rating:

1.0

After driving 5 hours my code to enter was not working, and when I got to the 10x10x15 unit it was 2/5x10x15. u-haul did not have another unit for me to rent. so at 5:00 pm I had to scramble to find another storage facility in town. thanks to all American storage in Brunswick Maine, who had a real human being working on site, who was exceptionally nice and accommodating I was able to store my Vehicle!

Rating:

5.0

Very nice location always felt safe and confident with my stuff there

Rating:

1.0

My stuff was moldy when I took it all out of the unit yesterday.

Rating:

3.0

It was good whrn someone was in the office on site. Once the office relocated it was Difficult to have access.

Rating:

5.0

Dave at Cooks Corner was very helpful.

Rating:

5.0

Everyone was friendly and helpful.

Rating:

5.0

Customer service once again was out standing. The women working is helpful, kind and quick!

Rating:

5.0

Thank you for your help throughout my unit rental time at this facility in Brunswick, Maine.

Rating:

4.0

We arrived in the town two hours ahead of anticipated time. The truck was there, and U-Haul let us pick it up. That also allowed two more daylight hours to make the 5 hour drive.

Rating:

5.0

Check in was uneventful and Dawn & David were very helpful.

Rating:

5.0

Clean and safe environment

Rating:

1.0

No lock waiting in unit as promised when we moved in, and staff failed to close our contract when requested after move out.

Rating:

5.0

Associates are very knowledgeable and eager to help. They answered every question I had. Highly recommended

Rating:

5.0

Very helpful man showed me all appropriate selections that were available at the facility. Man in the office was polite and helpful.

Rating:

5.0

Na

Rating:

5.0

Friendly and helpful staff. Technology issues need to be addressed at checkout.

Rating:

5.0

First class as usual.

Rating:

5.0

My initial contact was well handled as I had never rented a unit for a duration of time and had many questions and concerns. Payment notification was very good. Would definitely rent from again.

Rating:

5.0

The manager and the staff were very helpful and understanding ... It is challenging to be moving and having a friendly staff is really a bonus ! Thank you ... Very grateful!! Elizabeth Meyer

Rating:

1.0

I reserved a 10x40x10 a month ago. Came free with 26 ft truck rental. I spent almost 4 hours and 6 different phone calls to get it all set up. When I got there - none were available. Awful experience

Rating:

5.0

Very professional and helpful.

Rating:

1.0

Absoluut horibaale ondervinding.

Rating:

5.0

Great service every step of the way.

Rating:

2.0

Very difficult to get ahold of staff even during business hours, and when I did finding a staff member they often were not able to help me.

Rating:

5.0

She was fast, professional while being friendly all at the same time. I would use them again.

Rating:

4.0

great

Rating:

4.0

Clean, accessible units, staff was helpful and friendly. Definitely appreciate the one month free storage. Would have appreciated a heads up about the office at the location I was given being closed.

Rating:

5.0

Incredible service, always helpful, unmatched friendliness, and without a doubt, very much appreciated professionalism. And a personal 'Thank You' to each and every staff member.

Rating:

5.0

Great

Rating:

5.0

thanks

Rating:

5.0

Mike was very helpful, and knowledgeable. He offered us suggestions to make the move go more smoothly. The storage facility was secure, clean, and safe, and the truck we rented ran well.

Rating:

5.0

I was always impressed with how responsive and helpful Mike (@Cooks Corner, Brunswick,Maine) was. Just having his kind manner through difficult times made my experience so much easier. Good people.

Rating:

5.0

I did expect a call back from Mgr since the clerk on duty could not sign me out of the rental contract for the storage unit #161 which was cleaned out the same day we rented the truck to move.

Rating:

4.0

Mike C. is the best part of UHAUL. The only reason I didn't give an overall rating of excellent is because UHAUL corp kept sending late notice when I could prove by the bank they were paid on time.

Rating:

5.0

Excellent staff. Very helpful!

Rating:

5.0

Expensive but nice

Rating:

2.0

Our unit leaked... an antique desk was damaged by a water leak in the ceiling.

Rating:

4.0

They were very patience with me in the end of my rental process

Rating:

3.0

I need to close my account I've cleaned out my in it I'll be up this week to sign paperwork thank you

Rating:

5.0

Excellent customer service!

Rating:

3.0

The ceiling was coming down, the door dented, and after the 4 month stay MANY items were mildewed which made me wonder if water was leaking Into the unit. No to furniture into a unit again.

Rating:

5.0

Very good service.

Rating:

5.0

We have used U-Haul for both rental trucks and storage and have only good things to say about the service. Would refer them to anyone we know that is moving or needs storage. A really well-run place.

Rating:

5.0

Great place

Rating:

5.0

MIke and Clem took very good care of me - and more importantly, my precious belongings for over two years, while I was living 3000 miles away. This is a first rate facility. I never give 5 stars!

Rating:

3.0

No one was in office during working hours to speak with about unit. My belongings were ruined from a leak in ceiling and had to chisel ice at one point. Mold formed and corrosion on metal objects form

Rating:

5.0

The guy that got me all set up was great! He let me borrow an adapter and when I returned the trailer he backed it in for me. Super helpful! The guy deserves a raise. I will definitely be returning in the future.

Rating:

5.0

I thought the insurance was too high. It was basically 50 percent of the rental fee.

Rating:

5.0

Mike at the Gurnet Rd. location is fantastic. He is very nice and helpful . He really knows his stuff and is the definition of customer service.

Rating:

5.0

Mike is the best. Just have the drop off location secure and not change after the rental transaction or during a drive towards the location that was expected and desired

Rating:

5.0

Love this location, they are incredibly helpful and friendly

Rating:

5.0

Nothing, the two gentlemen there were very nice and helpful. They looked like they were enjoying their jobs and having a good time.

Rating:

5.0

accomidating even though he said I had wrong paper work

Rating:

5.0

Manager went above and beyond to get us a truck on short notice! Also significantly less expensive than a competiter...

Rating:

5.0

Great service. New truck!

Rating:

5.0

I have never had a bad experience with uhaul...but I will never again rent a trailer without a jack to help attach and detach the hitch. The design is ridiculous and I hurt myself.

Rating:

4.0

The 5x8'trailer was well designed for loading and securing our furniture and queen mattress. It rode well on our 600 mike trip including handling some rough roads. Other than naturally blocking the rear view (but the side view) mirrors it did not negatively impact the driving of our 2003 Sienna van. The only complaint is that the safety chains seemed too long and the advice over the phone after pick-up tobtwist them still left them touching the ground

Rating:

5.0

I thought Mike was especially helpful. He made the whole process go very smoothly!

Rating:

4.0

Nothing the staff was excellent, helpful and friendly which isn’t always the way uhaul has been in my experience! It was a pleasure speaking with both of those gentlemen!!

Rating:

5.0

No improvement needed.

Rating:

5.0

Great intake.... w/o power! Thank you!!

Rating:

5.0

Mike is fantastic. Thanks for all the help

Rating:

5.0

The gentleman was very helpful assisting me with setup of trailer.

Rating:

5.0

The whole experience was a pleasure....more than expected.

Rating:

5.0

I received friendly and efficient service. The van was ready ahead of time and the attendant gave me helpful information about the operation of the vehicle.

Rating:

5.0

They went out of their way to correct a snafu I had with a reservation, making sure my needs were met. Excellent people, and the van was in good repair and performed well. Kudos all around!

Rating:

5.0

I found the manager to be a little cold and less caring to a woman hauling a 5 by 8 on her own. But on the great side; the employee named Clement was extremely helpful, pleasent,and fare. Was a pleasure to deal with; so much so, that I hope this gives him credit where credit is due!

Rating:

5.0

The fellow at this location is very courteous and professional. I would highly recommend this location.

Rating:

5.0

Everything was great. Very good service.

Rating:

4.0

I wish that the vehicle would be filled with gas. I have rented twice with the fuel 1/2 full.

Rating:

5.0

We always enjoy working with Mike. He is definitely an asset to Uhaul

Rating:

3.0

The worker Mike was great, no problems but the truck seemed really old and clunky, more so than I've ever used before. I realize these trucks go all over but the one I had seems like it should be retired. It made a lot of noises and rattles even when empty.

Rating:

5.0

Nothing. it was great.

Rating:

5.0

Why wouldn't it be a positive comment? Mike, Clem and Phil are three old school guys who do their job and take great pride in doing a GOOD job. They have each taken the time to form a working relationship with me and made me feel a welcome client in their busy busy day. Maybe once a year I bring them a fresh baked apple pie to thank them. Four years of renting out of Cook's Corner ... no pie. Shifted over to Gurnet when Mike started working there ... started baking pies. Food for thought :) You guys all treat me well. They just make me feel a part of the team.

Rating:

5.0

Mike and Clem was very helpful and professional. I will be recommending this store and only this store to everybody. I would like to thank Clem and Mike for all there help

Rating:

1.0

This location is a scam! Beware!!!! I received a quote online picked up the truck with no issues.only to return it with a much larger bill than quoted,when I asked why the price change the manager got really rude and basically told me "to bad" that they don't have a 14' box truck that they changed them to 15' and added a significant rental fee with out disclosure.at the time of pickup I specifically asked for a 14'truck like I saw online had the attendant told me the 14s are now 15 with a huge price jump I would probably still have rented the truck,but I feel like I was taken advantage of and I have found out since that this perticular location does that frequently.i am now contacting the better business bureau for further results

Rating:

5.0

24 hour drop off s a major plus to this great and convenient location.

Rating:

5.0

Location was great. The hold time and customer service call center is horrible

Rating:

5.0

Please provide the actual booking address in the confirmation email - I ended up going to all three Brunswick locations before arriving at the right place.

Rating:

5.0

Always a pleasure to use this facility and interact with all employees here.

Rating:

5.0

This is the best U-haul rental location that I've ever used! Professional, friendly and the equipment is always in top shape.

Rating:

5.0

Not a thing! Had a wonder experience renting from you.

Rating:

5.0

I am a repeat customer at this location and always pleased. Michael (as well as Clement and all the staff) is always professional, friendly and super efficient. Knowledgeable about equipment, rates and times. Michael takes pride in his job, the service given and he seems to care about his customers. 100% kudos for this location.

Rating:

5.0

trailer seem to have leaked a number of thing were wet when unloaded

Rating:

5.0

Good people good customer service.

Rating:

5.0

No improvement necessary. The attendant was very helpful and friendly. We will use them again.

Rating:

5.0

Great place to do business with - good customer service too.

Rating:

5.0

Excellent and efficient service!

Rating:

5.0

Outstanding personnel. They know their business, they care about the customer and the experience. Thank you!

Rating:

5.0

Very friendly and helpful.

Rating:

5.0

This U-Haul representative is the best! I used him several times and he is a total pro and has a great attitude!

Rating:

5.0

Mike did a wonderful job. Not only did he call in to confirm the reservation, but when I got there he made the whole check in/out process really simple. Moving is never easy, usually stressful, and through a few simple words, and a lot of smart thinking behind him, he made the whole process a lot easier. Moving is never easy, always stressful, and Mike did a great job in making a lot less so for all concerned. His site is well-maintainedand rational to use, so please make sure he has the resources to do what he needs to do to keep doing the wonderful job he is accomplishing.

Rating:

5.0

The gentleman running the place was WONDERFUL!

Rating:

5.0

Best Uhaul E)experience I have had, very friendly and helpful staff!

Rating:

5.0

Nothing, really. I had a tough situation with movers standing me up and UHaul manager was VERY accommodating in all ways!!

Rating:

5.0

This was an amazing experience. Everything went smooth, and the gentleman who helped me was fantastic. Thank you.

Rating:

5.0

Mike made this easy.

Rating:

5.0

The gentleman there was very helpful and seemed to know the equipment well.