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John S | Overall ExperienceSelf Storage Units in Brunswick, ME, 04011
U-Haul Moving & Storage of Brunswick
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Storage Customer Reviews
- 4.0 Average Customer Rating
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Thank you very much Dan for using your storage and everything was great. .
Richard W | Overall ExperienceThere was never anyone at the office at this location.
Christopher V | Overall ExperienceThe facility was not well maintained from rodents.. I had my unit for 4 years and 80% of my belongings are now destroyed and I keep finding dead mice in my things.. this absolutely is NOT ok! I paid big money to have my things safe and secure and they were NOT!
Angela R | Overall ExperienceI'm afraid 'the right hand doesn't know what the left hand' is doing. Even after I had returned the truck after cleaning out the storage unit, I made it a point to ask if there was anything further I needed to do, so that I would not be charged for another month's rent on the storage unit. Sure enough, I got a bill and a 'late fee'. The manager was hardly very friendly and never did apologize. It's not a big deal, but shows some rather questionable staffing issues. Even in the above listing, I moved out on October 16, not October 21. I did get the issue resolved.
Tom J | Overall ExperienceNo reason for not giving an excellent rating but my choice is definitely--ABOVE AVERAGE. The staff was always very helpful. As a consumer with multiple maladies, cancer being the toughest, staff was always efficient, cheerful, friendly, and helpful. I have recommended there business to several friends.
VICKY C | Overall ExperienceBetter than expected
John J | First ImpressionsClosed out units on last day. That evening received an email stating that card charging next month had been declined. In order to get declined they must have tried to charge me for the next month. At that facility I had to drive to main office (4 plus miles) to get gate cards or push button to open the gate. Lock slide bolt difficult to secure. Ronnie was great, rest of staff needs to learn to smile, and mean it...
Robert H | Overall ExperienceRonnie was helpful, pleasant and patient with us.
Tom J | First ImpressionsThe roof collapsed and damaged my belongings and I have yet to receive a call from the manager after multiple reports
Ben P | Overall ExperienceEvery time I needed assistance I don't believe I waited over a minute before some one was there to address my needs. Thank you!
David J | Overall ExperienceClean, secure, well run storage facility. Would rent again if needed.
Andrew R | Overall ExperienceDan is very customer service oriented. Would recommend.
Aria T | Overall ExperienceAll items acquired a powdery mildew
Christopher K | Overall Experience