Customer Reviews for U-Haul Moving & Storage of Burlington

Rating:

5.0

Adding/including moving furniture pads

Rating:

5.0

The staff (James) was very friendly and helpful. Thanks again!

Rating:

5.0

null

Rating:

1.0

I was charged more than I was told and I had to pay an additional $106. I was told informed if I didn't go over 400miles I won't be charge any thing additional. I'd like to be reached via phone/email about this concern.

Rating:

5.0

null

Rating:

5.0

You guys fill it up with gas Not the customer

Rating:

4.0

null

Rating:

5.0

Overall, literally no stress or jumping through hoops for the Storage Unit and Truck Rental.I'm going through a very, very difficult time right now and basically limited time spent with Rental process.Thank you All!!!

Rating:

4.0

Not having adequate parking for those renting a truck is an issue--I would have given highest rating if there was a parking spot we could use. UHaul staff were helpful at this location.

Rating:

5.0

The online process was a little too much to do.

Rating:

5.0

Great Job and very clean place and truck and nice staff. Thanks

Rating:

5.0

Great job!

Rating:

5.0

null

Rating:

4.0

Truck needs maintenance. Wheel is completely misaligned. Makes lots of noises mechanically. Luckily, I was just driving locally 15-20 miles total. Otherwise if it was long distance, I would not trust that truck at all. Quite disappointing that you pay hard earned money for a truck that is mechanically in really bad shape

Rating:

5.0

The people were kind and informative.

Rating:

1.0

It was quite annoying using the app to get the truck at 7a.m. The app kept freezing so the gentleman inside had to assist. I was supposed to receive a 15 ft truck but they had me down for a 10 ft truck. Getting a much smaller truck I had to make several trips which accrued more miles on the vehicle. I spent more than I should've spent.

Rating:

4.0

Truck needs maintenance. Wheel is completely misaligned. Makes lots of noises mechanically. Luckily, I was just driving locally 15-20 miles total. Otherwise if it was long distance, I would not trust that truck at all. Quite disappointing that you pay hard earned money for a truck that is mechanically in really bad shape

Rating:

4.0

Not having adequate parking for those renting a truck is an issue--I would have given highest rating if there was a parking spot we could use. UHaul staff were helpful at this location.

Rating:

5.0

Overall, literally no stress or jumping through hoops for the Storage Unit and Truck Rental. I’m going through a very, very difficult time right now and basically limited time spent with Rental process. Thank you All!!!

Rating:

5.0

Great Job and very clean place and truck and nice staff. Thanks

Rating:

1.0

I was charged more than I was told and I had to pay an additional $106. I was told informed if I didn’t go over 400miles I won’t be charge any thing additional. I’d like to be reached via phone/email about this concern.

Rating:

5.0

Great job!

Rating:

5.0

The people were kind and informative.

Rating:

5.0

I like the size you offer

Rating:

5.0

Easy and efficient drop off

Rating:

5.0

The young gentleman at the counter this past Saturday and the last few times I’ve been there was quite professional, friendly and helpful.

Rating:

1.0

Wrong email address!!!!!!

Rating:

3.0

There was trash from the previous person left in the truck

Rating:

5.0

You guys fill it up with gas Not the customer

Rating:

5.0

Excellent location and staff, but a previous driver of my vehicle used heavy cigarette smoke and the strong was so smell. It aggravated my throat and made me sick my entire trip. When I returned the van I found out smoking is not allowed but this vehicle smelled too strongly of tobacco. I wish it’s windows were left down so that it could air out.

Rating:

5.0

The online process was a little too much to do.

Rating:

1.0

It was quite annoying using the app to get the truck at 7a.m. The app kept freezing so the gentleman inside had to assist. I was supposed to receive a 15 ft truck but they had me down for a 10 ft truck. Getting a much smaller truck I had to make several trips which accrued more miles on the vehicle. I spent more than I should’ve spent.

Rating:

5.0

Staff were very courteous. I had the pleasure of meeting two young men. I believe one of them is Mike? Each time I needed assistance, they were very helpful.

Rating:

3.0

Make sure the items requested are in the van.

Rating:

5.0

Truck was clean. I noticed that after driving above 40 mph that the truck dident want to stay center on the road. It may be as simple as the tires need to be rotated or realigned. But I suggest that truck get looked at.

Rating:

5.0

The customer service representative was exceptional.

Rating:

1.0

I taken pictures of where my gas was when I received it and I put more in it as I returned and the guy who checked the vehicle still charged me for gas

Rating:

4.0

I was very pleased with my visit and rental of a 20' truck from this location. Aside from the windshield of the truck being a bit dirty from salt, everything turned out great. I would certainly rent from then again.

Rating:

5.0

Very good service

Rating:

4.0

Customer service is stellar, manager Christine is wonderful and very friendly and helpful. I’m only familiar with two employees there mostly, Mike and Kevin, both of whom are very nice, friendly and very helpful.

Rating:

5.0

Very helpful and accommodating. Staff on site were great!

Rating:

3.0

I have dealt with Kevin for 2 moves now. He's the best! Thank you Kevin for your outstanding service.

Rating:

5.0

I Loved the Service.

Rating:

5.0

My experience was great, the facility was open on time and staff was courteous. Thank You

Rating:

5.0

Kevin provided great information and service.

Rating:

5.0

I see that there have been multiple transactions on my credit card. There should only be one charge. Please correct it

Rating:

3.0

Everything was fine just price was too high.

Rating:

5.0

Staff was always helpful and polite. Thank you.

Rating:

5.0

Thank you for a wonder experience. Pick up and drop off were both done without any problems, Staff were very professional,

Rating:

2.0

Make sure all equipment is in the truck

Rating:

5.0

I was very satisfied with the facility and the only reason I moved out was because the location was an hour away from where I currently live. I had planned to move to that area, but my situation changed and I didn't make the move. I would recommend this facility to anyone looking for storage.

Rating:

3.0

Make sure the truck is where you said it would be

Rating:

5.0

Thank you for helping I will rent again ☺️ Very clean truck

Rating:

3.0

We werent able to pick up our moving truck at the original location that it was arranged to be picked up at

Rating:

5.0

Staff very knowledgeable about everything Uhaul related. Storage was clean and well lit outside. Rented a truck to move my belongings and it went without a hitch. Would recommend anyone to store or rent from them.

Rating:

5.0

Professional

Rating:

5.0

The service are very good thank you

Rating:

5.0

The staff was very good at their job and helpful

Rating:

5.0

Thank you for being one of the best places to store my things. You always helped me out whenever I needed it. And your bathroom was truly the cleanest one I have ever had the pleasure of using. Thanks again...

Rating:

1.0

I had my things stored for under 30 days followed all the rules of what not to store in the unit and the mice destroyed some of my things anyway. Mice destroyed my carpet and the padding (to make nest in them) my couch which has been in my family for over 50 years was a temporary bed for the rodents. Destroyed wooden masks. I’m so mad I couldn’t afford mattress covers because they were filled with feces in urine. The workers just apologize and handed me a number to put in my claim. I will never use an outside unit or U-Haul storage unit again. I will not be referring any friends and family. I definitely will share my experience.

Rating:

1.0

I was charged for an extra day even though I dropped off vehicle on day I was supposed to…I was charged for gas even though I put gas in vehicle before dropping it off.. they charged me extra for pads, insurance and the dolly and some kind of security fee (for dropping off the vehicle in nj).. I will never use U-Haul again or will I recommend it to anyone

Rating:

5.0

Michael at the desk was very friendly and helpful. Made the check in/out process easy!

Rating:

4.0

The gentleman that helped me was extremely helpful and very friendly. He made my day easier please give that man a raise

Rating:

1.0

First issue was my unit was dirty when I moved in didn’t think about it until a week later when all the leaves coming down from the door was all over my belongings. I followed directions to the tea and didn’t have any food products in my storage, but my storage unit still got over ran with mice. I had mice Ness in my 3 area rugs, mice feces, and urine on my furniture. The mice actually through my carpet padding and was in the process of making a bed and my Old solid wood chair That my family has had for over 50 years. 2 queen mattresses were ruined with mice, feces, and urine. The mice also destroyed two of my 2 Wooden mask. If I was a nasty person, I would be able to accept this, but I carpet cleaned and vacuumed All my furniture and rugs before they came into storage. Due to my current financial situation, I couldn’t afford a mattress, cover or furniture coverings to protect my furniture or belongings from potential rodents. My entire unit was covered in Mice feces. I will never refer this storage location to any of my friends or family.

Rating:

5.0

The pick up was easy and smooth. The drop off was easy and smooth. I’m not sure the young ladies name that I dealt with when I got the truck, but she was very quick. There was nothing to it. James was the person that I left the truck with when we dropped it off. He was awesome. I definitely recommend this place and I will definitely be using you guys again within the next week probably when I have to move again lol

Rating:

5.0

Nothing.

Rating:

5.0

Some personal guidance of how to operate truck (while giving keys) would have been useful.

Rating:

5.0

Rental process went smoothly w/o any problems. Use of the mobile app for the first time did take some time to navigate. Overall, have no complants and recommend U-Haul family, friends and others for their moving needs.

Rating:

3.0

Truck front windshield dirty, no windshield wiper fluid in truck.

Rating:

1.0

Rats and mice got into my storage unit and left crap everywhere and there was one dead in one of my boxes

Rating:

5.0

Very pleased with the service , each rental truck I’ve had was clean , no issues , quick and easy service at the desk . Highly recommend to anybody that’s looking to rent out anything .

Rating:

3.0

Some of my items were water damaged. I reported to the office and never got any resolution or callback from management yet, when my payment was just days late I got numerous phone calls and messages.

Rating:

5.0

I was totally satisfied with the services.

Rating:

2.0

Was told the entry to my unit would be paved however it has been over a year and I'm still walking on big rocks which is very unsafe. I'm new due to office closing my account. Ultimately having to start a new contract. The manager did compensate me for inconvenience. However still no paved entry!

Rating:

5.0

The young man was very friendly and knowledgeable

Rating:

5.0

Excellent service, Thank you so much!

Rating:

3.0

Uhaul was getting too expensive $223 per month.

Rating:

5.0

Good service

Rating:

4.0

Staff was good but some of my items were water damaged from an apparent leak in my unit. Hoping to have my items replaced or be reimbursed for them.

Rating:

4.0

Great 👍

Rating:

5.0

I was very happy with everything I well use yall again if need to we’ll tell family and friends about y’all Thank you for everything GOD Bless

Rating:

5.0

Service was quick, smooth and efficient. Staff was super friendly and helpful. Definitely recommend

Rating:

1.0

Although the office was able to view my reservations, it was never available on the app. On day of move, the systems were not up, constantly down in middle of check in. It took over an hour to get my truck which cost me an hour extra with movers. I left a friend to wait and get vehicle as I had to go meet movers. They found a work around that sent her to my house with a 26' truck, I had reservations for a 15'. I called immediately and was told that was what I ordered when in fact, I had reservations for a 15'. This too was unacceptable as it was too big for our needs and at a higher cost. Upon returning, the storage recommended was a closet when in fact I had a 1 bedroom condo. Going back to the office, I was extremely upset, and was now fed up with Uhaul. The young lady had the audacity to tell me, there was no need to be aggressive when I wasn't aggressive, I was mad, very mad, upset, annoyed and further in debt than planned. It was not her money, time or effort put into this, it was mine. I will never again use, recommend or consider Uhaul. Furthermore, they did nothing to make good on Uhauls bad business. Absolutely the worst experience in moving. I have nothing good whatsoever to say.

Rating:

5.0

Congratulations Great experience The best attended

Rating:

5.0

Employees were very friendly and made me feel comfortable.. they answered all questions promptly and treated me with care.. pleasure doing business with

Rating:

5.0

Great service. Got what I needed for the time I needed it.

Rating:

3.0

Very difficult to reach the manager in the facility.

Rating:

5.0

Great service and communication. Thank you

Rating:

5.0

There was know problems with my units.

Rating:

5.0

I would like to thank U-Haul and their staff for a job well done!

Rating:

4.0

There was a dead roach (or something) on the welcome paper when I opened the unit lol

Rating:

5.0

The online move-in and move-out options were very convenient. Staff at this facility were friendly and helpful.

Rating:

1.0

I rent a small container and didn’t like the fact my belongings would be stored in a container that house a portable Rat Bait Station for rodents .

Rating:

5.0

Very courteous

Rating:

5.0

Great customer support and service . Thank you

Rating:

5.0

EVERYONE AT THIS FACILITY IS AMAZING! I HAVENT HAD THE PLEASURE OF MEETING CHRIS YET BUT I HEARD SHE IS DOPE! I’m grateful for them all they are so professional and caring.

Rating:

5.0

The attendant working the desk was excellent.

Rating:

5.0

No

Rating:

5.0

Very Helpful

Rating:

3.0

Pretty self easy only complaint was that the storage tag was labeled with the wrong number which made it a bit difficult to find. And better lighting is needed at night.

Rating:

5.0

Christine Porter is very understanding and very helpful! She is the best

Rating:

5.0

Christine was the best and very helpful... thank you!!

Rating:

5.0

Great staff. Carlie was very helpful moving me in. Quick and painless

Rating:

5.0

The staff was very nice and welcome me to U-Haul and very helpful I would recommend them to anybody and they really good

Rating:

5.0

The person at the counter was very friendly

Rating:

2.0

The manager worked with me for the last couple of years. My storage unit door was broken for almost 2 years. It made it difficult for me to go in and out my unit. I had to bring someone with me to help push it up. It was dangerous because once it was up, it could come crashing down. I had to move because I got frustrated.

Rating:

1.0

The guy at the Burlington location seemed annoyed that he had to do his job. Every time I ask him to do something he huffed and puffed. If you don’t wanna work on a Saturday just say that! The two individuals that help me at the Somerdale location we’re extremely polite and helpful but the gentleman at the Burlington location needs to work on his people skills and if you’re stressed out take a day off because I don’t pay money to feel like I’m beyond a annoyance!!

Rating:

5.0

Staff was friendly, was patient

Rating:

1.0

The absolute worst experience more than my first time. Always receiving misinformation on rates and availability. I will never use uhaul again and proud to share that with every single person I know. Thank the lord for social media so I can share it with those not in my immediate circle. Shame on this company for the lack of customer service quality and systems in place. I contacted multiple times to have issues resolved. Nothing and still haven’t received a callback from the first complaint filed.

Rating:

1.0

Didn’t like all the spiders and dirt that blew under the door

Rating:

3.0

The average review is not due to location employees. This nonesense about self checkin is ridiculous, we are replacing the human contact with computers. The human touch or interaction is true customer service.

Rating:

2.0

I was told to vacate by 7/30/22 due to discontinued RV parking which I complied, when I was paid through 8/7/22. I have a letter from the storage manager verifying this. I was not offered a refund for the remaining fee. I have been charged $10.00 for a long time for 24/7 access and my access code only worked 9am-5pm. I mentioned this to management and was never corrected nor the $10.00 charges refunds nor removed from my bills. This can be verified on my account statement. I always paid on time!!!

Rating:

4.0

Thanks for having such a storage place there. Good area to have storage.

Rating:

5.0

The gentleman who checked me is was patient (I was a bit scattered and tired) and very thorough.

Rating:

5.0

Unit cement floor was a bit moist/wet.

Rating:

5.0

U-haul-Burlington is a 5 star corp

Rating:

3.0

I kept getting an error message when I tried to take advantage of truck and storage deal. All I need to add was email or phone number to complete but your system rejected.

Rating:

4.0

Initially I reserved a unit online & when I arrived was informed the size of the unit was not available at the location requested & the system should not have allowed a reservation. The agent was helpful in finding another location that could help and things worked out great..

Rating:

5.0

Professional and friendly staff at Sommerpoint, Blackhorsepike, Toms river, Burlington and call center. Except one person who runs his mouth like a non stop motor, not sure where his location at. Not going to mention his name. But he's rude. Otherwise everything was great. Don't let one bad apple ruins for everyone. Thank you.

Rating:

5.0

The manager Christine is outstanding, he's always in a great mood and accommodating makes you feel very welcome. She's a great representative for your company.

Rating:

5.0

Check in clerk was wonderful!

Rating:

5.0

From day one, Angel worked with me while I was renting with Uhaul, making the entire process seamless and easy to understand. Always positive with helpful solutions. Thanks to Angel I had a great experience at Uhaul!

Rating:

3.0

The storage units should have better lighting in them to see when it starts getting dark early.

Rating:

4.0

When I was closing my storage I had somethings that had to be removed the staff told me they were going to remove it and because they couldn’t removed everything they threatened me with the police I just felt it could of been handled different but I have my lawyer on speed dial and also have the text when they said they tried to remove everything I will never use that storage again because of that I paid 180 for a whole year. I’m just glad I’m done with it

Rating:

4.0

Units leak. Tears are in the ceiling insulation

Rating:

4.0

A pleasure to deal with Christine Porter. Very nice and very helpful.

Rating:

4.0

The office manager Christine is very caring, considerate and helpful.

Rating:

5.0

The best U-Haul Facility I have ever had the pleasure of dealing with.

Rating:

2.0

My bill was due on the 12th of each month I moved out on the 15th Was told it would not be prorated so I pay for a whole month and was only there for three days you guys are crooks

Rating:

5.0

The manager Christine was very friendly with outstanding customer service made us feel so comfortable and welcome.

Rating:

5.0

Very easy check in.

Rating:

5.0

Mike was very professional and informative

Rating:

4.0

My unit got a bad mold infestation and a lot of it had to be trashed there was a hole in the ceiling insulation but to be fair i moved out of state and rarely had time to check it and didn’t mention it to the staff so no harm no fowl could’ve been remedied they are super laid back though would rent again

Rating:

4.0

Sometimes I have some rough situation but somehow U-Haul always makes it right so I want to thank you guys for let me gain access we’re on our way home to Kansas so my wife can see her love ones

Rating:

4.0

The only complaint is check out. I turned in my clicker and key on Saturday and wasn't officially moved out in the system until Monday.

Rating:

3.0

The unit was filled with leaves and debris. There were lots of spiders and webs. It was not clean at all. We are still waiting for the email showing that our account has been closed. No one was in the office when I stopped by during office hours to ask about the email that I had yet to receive.

Rating:

5.0

I was pleasantly surprised to find my belongings in their original condition. With inclement weather and crazy swings in temperature, I was expecting the worst, but the storage unit held up nicely!

Rating:

5.0

Very polite and care about your needs. The staff is extreamly nice and helpful.

Rating:

4.0

Crystal or Christina (can’t remember which is correct) was very helpful and kept her word in notifying me when something became available. Good customer service is everything to me and rare to find today.

Rating:

5.0

The rep that helped me was very friendly and thorough with explaining things. The unit was clean and the rates were reasonable.

Rating:

5.0

Thank You

Rating:

5.0

I have dealt with Uhaul previously and the results were the same. I’m very content with Uhaul services.

Rating:

5.0

Excellent service and friendly staff.

Rating:

5.0

This is the only local U-Haul I will ever rent from. This type of excellent customer service is almost non existent anymore. GREAT MANAGER!!!

Rating:

5.0

convenient, clean and cost effective

Rating:

5.0

Although there were a few issues with my truck rental, and arranging the storage unit with the representative on the phone, once Kevin (from Florence) and Christine (from Burlington) got involved, the process was incredibly smooth. We even got more than what we were expecting!

Rating:

1.0

This was the worst experience I've ever had with a storage unit facility. Because I didn't have a unit never been to this place in my life. The managers and other staff was not very helpful at all. I wanted to talk with a manager, but all they would do is email. After speaking with your service representative, them sending emails to the managers, that I wanted to speak with them. They would never call. And you could not send responses back to them. Thought it was fixed the first time. Unfortunately they still did not fix it. I called multiple times.

Rating:

2.0

We were told $70 plus tax on ssthe phone and then when we got there, the guy that wrote up our paperwork upped it to $100 plus tax. That's $30 something more a month. Well I wasn't very happy about it.

Rating:

5.0

The person on staff was friendly and helpful

Rating:

4.0

All issues we had were responded to by the general manager in a highly satisfactory way. Well-run facility.

Rating:

3.0

I have only had my unit for a month, and I lost some clothes, designer shoes, sneakers, and personal items do to water damage from a leak/whole in the roof.

Rating:

5.0

Gentlemen at the desk was very friendly and helpful

Rating:

5.0

The manager and employees were excellent. They helped me out any time I called or visited. I never felt as though I was a bother at anytime. Trust me I was bother with tons of phone calls and visits due to my very stressful circumstances.

Rating:

5.0

Our items had been stored for at least 4 years. The billing system is convenient and easy to use. In all this time we never felt the need to check or come in to inspect our goods. We felt if anything had gone amiss that you all would have informed us. Using uhaul gave us "peace of mind". Thank you

Rating:

5.0

Cleanest U-haul I've been in. Staff was busy but fast and friendly . They offer free guest WiFi and self service options... which I wasn't aware of until speaking with them and will be sure to use in the future. Very convenient.

Rating:

4.0

The workers there were really helpful and accommodate to my needs

Rating:

5.0

My experience with U-HAUL, is an excellent one from signing rental papers to storing my belongs in the unit. Thank you for the very good customer service!

Rating:

2.0

I moved in no problems but a month later I moved out and they changed me for a month I didn’t stay there I called the central office n no one has contacted me yet I’m very disappointed with UHaul

Rating:

5.0

I enjoyed my storage unit, everyone was very helpful and if I need a another one in the future I will definitely use uhual again.

Rating:

4.0

Fit my needs

Rating:

5.0

It was a very easy and pleasant experience renting the unit- the young lady (sorry forgot her name) was very professional and helpful

Rating:

4.0

R

Rating:

1.0

My storage unit was full of mice poop. My shoes was chewed up and I had to throw TVs away because my cords was chewed. Waste of money.

Rating:

5.0

Angel was very helpful. He explained in detail my rental unit. He was friendly and professional and I felt comfortable in renting a storage unit from him. He came back to help me lock my unit.

Rating:

1.0

Bad

Rating:

5.0

I rented trucks a few times over the last month as well. All members of the staff were courteous, friendly & helpful. I’d definitely recommend this location to anyone.

Rating:

5.0

Christina and Jake went above an beyond to make my experience with u-haul a great one.

Rating:

5.0

Both employees that I had to work with were very courteous kind knowledgeable and helped me very much. Thanks

Rating:

5.0

Great experience

Rating:

1.0

My property was damaged. It was covered in mold and completely covered in dust and spiders like it was stored in a shed in someone's back yard. I was told it happens and wasn't offered insurance day 1

Rating:

3.0

There was quite a bit of water damage on the stuff in the front of the unit. You can see where the roof was leaking. Staff was friendlier at the Florence uhaul. He used to work for you. Bring him back

Rating:

5.0

Professional.

Rating:

5.0

The representative took his time with me. He was thorough and very helpful.

Rating:

5.0

No hidden fees with them. Everything was perfect!

Rating:

1.0

Our storage unit leaked and ruined the furniture and other things stored there. Just about everything needed to be trashed!! Never will I recommend this location!

Rating:

5.0

happy with service but would like it to be a little less expensive.

Rating:

4.0

Truck was ready to retire

Rating:

3.0

Vehicle was vandalized while being strored there there are no cameras moved my rv to more secure facilitie

Rating:

5.0

I was was happy to store my belongings with your company and will do it again!!!

Rating:

1.0

It was horrible! I made a reservation weeks ago, get to the storage facility to store my things with a set price. We pull up after a 16hr drive, the rep tells me my room that I reserved was gone.

Rating:

3.0

People that work there are not that freindly rush u put yhe door dont want to ansser questions

Rating:

1.0

I was there almost six plus years and over the years and change in management the security and service went down. Security was almost nonexistent when I left. This app won’t let me type everything.

Rating:

4.0

None

Rating:

5.0

Thank you

Rating:

5.0

None

Rating:

5.0

The manager at this location was very helpful