I used this space far longer than I thought I would. I appreciate it.
CHRISTIN J | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of Burnsville
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Staff was very friendly and answered all of my questions. Highly recommended!
Gary JI didn’t see or notice anything that would be an improvement for the next customer, things were fine from what I saw, thank you very much for your great and kind service.
HELEN JEverything went smoothly.
Sharon HGriffin was a great help in getting my trailer hitch was correctly put on my vehicle.
Jeanette BThe guy who helped us out seemed like a younger guy but man he was good. Professional, attentive, made the whole experience so much better. Best experience at Uhaul ever because of him.
DEBRA SThe customer service received was outstanding! I didn’t want to put anything in the passenger side of cab it was dirty and took photos were some type of bugs and larvae inside
KIANA HI was scolded during pickup because i was in the wrong lane. I was scolded again at drop off for being in the wrong lane again??
ROBERT NThere is an error on my final bill that needs to be resolved in my favor. My contract number is 77388143. I rented a truck for 4 hours last Friday. I put gas in the truck before I returned it to U Haul which brought the fuel tank back up to the 1/4 tank level that it was at when I picked up the truck. Customer Action file 5327735 has been opened on my behalf. I put 19 miles on the U Haul truck that I rented. I was charged $27 plus $30 = $57 for 6 gallons of gas. Clearly there is NO WAY that I could have used 6 gallons of gas because I only drove the U Haul truck 19 miles !! This is the part of my experience that I find to be deeply troubling. I was yelled at by a hostile U Haul employee when I returned the U Haul truck. I turned into a driveway that was apparently marked "Do not enter". I am not familiar with this U Haul location and the Do Not Enter sign was posted in an area where I believe the average customer would not expect to see a sign like that. the U Haul employee told me to back up immediately and leave the parking lot. I was not comfortable backing up into the city street so I continued to pull into the parking lot and I was going to turn around and drive out of the lot in a forward direction as I felt safer doing this. There was no reason that I couldn't turn around in the parking lot safely and then follow the employee's instructions, but then the U Haul employee exploded at me, told me to get out of the truck immediately, leave the truck right where it was and leave the premises and he would fill out my receipt and email it to me. I am 73 years old, I was fearful because of the suddenly aggressive behavior of the U Haul employee so I jumped out of the truck as instructed, got in my vehicle and departed the premises. I have had many excellent experiences renting from U Haul in the past. I have NEVER been spoken to like that by any U Haul employee, and frankly, I have never been spoken to by ANY employee anywhere like that. While I'd like to think the U Haul employee inadvertently made a mistake and accidentally marked the tank at 1/8th rather than 1/4, there is reason to believe that the hostile U Haul employee deliberately mis marked the fuel tank level to cause trouble for me. The U haul employee that filled out my rental agreement is the person that was hostile to me when I returned the vehicle. I could provide a physical description of the U Haul employee if that would be helpful. Please let me know if you would like any more information. My initial experience with this same person was good so I believe this is a good coaching opportunity for him. Perhaps he had a bad day and thats why he lost his temper.
JOSEPH SContinual great service in Burnsville. They are great and reliable.
Joseph EQuick and convenient, thanks!
KELLY LExelente servicio muy amables
Nelly F | Overall ExperienceN/A
GALVIN OStaff friendly and professional. Great location and reliable service. I’ll definitely be back.
JOSEPH ELoved how nice the guys were and helped me in every way possible as I was just experiencing so many hard times they made my day a whole let better with being so kind !
lisa w | First ImpressionsExcellent drop off. Very quick and friendly. Great job!
REUBEN TThis is my go to for all my hauling needs, I’ve rented here dozens of times, they always have what I need, the employees are always very helpful and friendly even when they are busy, I’ve never experienced a problem with the equipment and I’ve driven long distances with their trailers
ROBERT SPick up and drop off was easy and quick. Staff was friendly, nowadays this is a refreshing site. Well done
VINCENT VThe guys in the store was very helpful very knowledgeable and good listeners to assist me in what I needed everything was spotless couldn't believe it two guys in the bathroom was spotless
Gail M | First ImpressionsNeeded it in emergency and they helped in every way great people thank you
FERDNAND PWhen I showed up at 7:30 for my scheduled rental the truck key's were not in the lockbox that the app had given me the combination for. I had to call and be on hold with U-Haul customer support who were able to get me into the other lock boxes where my key was at. When I got to the truck the dolly, cart and furniture pads I had ordered where not there.
Quentin JNothing
KEVIN HAttendant was alone and very busy
Craig GThe trailer was in good working order, but it hadn’t been swept out by the previous user, which had clumps of black dirt in it. We swept it out. Service was excellent both picking up and dropping off.
LORI MContinue to offer the same great service that we always get when working with U-HAUL!
DAVID TVery unhappy with my experience. My booked a 4’X7’ advertised trailer was not actually 4’X7’ the specific items I needed to haul would not fit on this trailer cause the trailer measures only 3’4” wide internal hauling space. The advertised 5x9 trailer only measured 4’ 4” I was offered to drive a considerable distance to another location to pickup a 5x9 trailer. I was not able to do this and had to make other arraignments to move one of the items I needed to transport. I think this is a serious issue with how these trailers are advertised online. If someone was hauling standard sheets of plywood or drywall these trailers would not work
THOMAS DVery professional services, great customer service!!
SURIYANT JExcellent service
JIM LFound employees not friendly and one very aggressive when things were not going his way. No place to park to excess storage unit, employees car take up any parking spaces.
TIM F | Overall ExperienceGriffen was awesome to work with. He did an excellent job explaining all the details of the rental and the process of hooking up the trailer. He is a great asset to the Burnsville UHaul location. Thank you.
SCOTT Lcheck out was almost instant.
STEVEN WVery smooth rental from start to finish!
TODD RMake sure all truck are maintain, truck had a check engine light on when they gave to me and I was told I would be fine to drive it from their location to South Carolina
KEITHA AI set up the truck rental at my local store then go pick up the truck the day I needed it and have to drive across town to another store to get the truck to start the shit show they ask me to haul a car hauler to my end location so I end up running to another location to pickup they have no clue and wouldn’t give me the car hauler all for $50 never again
RANDY SDid not receive furniture pads
Sarah MGreat staff, service and facilities at your Burnsville location. Will definitely recommend you to others.
Elliott F | Overall Experiencedon't prefer the badge swipe to get in and out -
SUSAN K | First ImpressionsI know the lot was overwhelmed with extra rental trucks, but we managed to find our way after a little bit . We weren't quite clear where to park or where the front door to the customer service counter for U-haul rental was on the lot as it all kind of combines with the Public Storage lot. Maybe a lot arrow sign that says U haul office . But service, courtesy, efficiency of our rental process was great! I would rent U-hauls from this location again.
CHRISTINE KI recently moved out of this (Burnsville, MN) facility, consolidating my stored items into another unit I rent closer to where I live. The move was financially motivated, saving me $80/mo. The Burnsville, MN facility was clean and safe. My only gripe is that there was not sufficient customer parking for loading and unloading. However, I was there so infrequently I can’t say that it was a factor in me moving out. I will say that the unit I moved into (Bloomington, MN) has heated drive-in bays for loading and unloading, and I’ve never had to wait to get a spot.
Timothy S | Overall ExperienceI Didn't like stacks of boxes that were for sale blo king access to the counter.
PHILIP RVery clean and always excellent customer service from this location, I’ve used it many times.
Jodie H | Overall ExperienceThey guys at the shop were super friendly and helpful. Thanks.
RYAN SGood
PAUL GFriendly and easy to work with
THOMAS KNothing it was amazing!
SHARIELENA SExcellent service
STANLEY SAfter driving more than 16 hours I was so excited to return the U-Haul and be done. I arrived to the Burnsville location at 6:40pm and they close at 7:00pm so naturally I thought it would be fine. The U-Haul employee was helping someone in front of me and I was waiting patiently for my turn. Then the employee speaks past the client he was helping and asking me what I needed. I told him I was dropping off a U-Haul truck and he said great! Can I have the keys. Ok, you're good to go." I asked him if I could have a receipt or just some confirmation that I returned the U-Haul and he said "yes, we will email that to you later." I asked if I could just get that now. He responded with saying that they were working on their closing duties and had to help the customer in front of me hook up a trailer and then after that he could send it. I asked him how long it would take because I did not want to leave with confirmation. He said it would take a very long time. I felt scolded and like I was inconveniencing him. My brother in law was with me and helped me confirm that this was a weird interaction because I thought It was just me at first. I took photos of everything just in case something would happened and I would be held liable. In the end I received an email right after I left.
ALEJANDRO BThe manager was outstanding in helping us when the computer service was down. He knew we were under time constraints. And he used a backup system to handle the issue so our delay was only 1 hour. Great job!
Susan HThe check in and return was easy and fast !! Thanks guys!!
JAMES JThe guys were very helpful and understanding and I really do appreciate them would definitely recommend it especially that location.
OMAR AEasy in, easy out and reasonably priced.
Mitchell PAbsolutely nothing.! I am a 68 year old woman who was in a very tight spot and both of your customer service reps help me tremendously.! And I’d like to personally think both of them for their time and all their help..
Kathleen MI followed instructions on the sign "Wait in your delivery equipment" and no one came out. After about ten minutes of waiting, I finally went in. There were two people behind the counter, so it's not like they couldn't have come out. I gave my name, information of the drop off, was told that's all I had to do, and left the keys. I accidentally left my uncuttable lock on the door and had to come back. I was given a call and they were short and a little rude about it. I came back immediately, took me a half hour to cross the city, but I was immediately back on the road. I got the lock off and walked it, held it up and said "I got it" and the guy responded "Good" in a rough tone. I get it, maybe he was having a bad day, but seriously? There was no reason for that.
ASRA KI would have preferred that the gas tank was full when I picked up the truck. Otherwise great service.
JOEL KU-HAUL is a great company. Team members are always helpful and professional. The equipment is well-maintained and does the job asked of it. This isn’t my first time nor last that I will look to U-HAUL to help me with logistics and storage.
BENJAMIN HAfter we picked up the truck with 1/8 tank of gas in it and spent $20 to only get it to 1/4 tank we got 20 minutes away and opened the back gate.. to find the truck 1/2 full of furniture and junk. Speaking to the manager at the location they offered to ‘make it up to us.’ They didn’t. I had to drive the truck back and pick up a new truck with 1/2 tank of gas. We had said several times before pick up we would need to drop off in Blain MN. The manager said to make it up to us he would reimburse the $20 gas and don’t drop the new truck back off with more than 1/4 tank. We later that day got to Blaine and that location said it was supposed to be dropped in Coon Rapids MN! And that we should have had 1/2 tank gas in it. They ended up being able to transfer trucks on their own so we didn’t have to drive to Coon Rapids and they didn’t charge us $$ since I had the paperwork with 1/4 tank return highlighted on it. I called and spoke to Burnsville again about everything and they said the manager Griffin would be in the next day (Sunday) at 8am. We stopped in Sunday and he wasn’t there. The manager working looked like he had just gotten out of bed and sorely needed a shower instead of the stench of cigarettes and wasn’t sympathetic to anything we had been through and he ‘had just gotten there.’ This all around was terrible customer service and it took them a few days to even refund the $20 they had promised us. We will never use this location again. We were told the original 1/2 full truck had probably been used last 8 months ago in August. I’m certainly glad there wasn’t a dead body in there. DO BETTER!!
RANDY HGreat customer service. Very helpful with all of our needs.
THOMAS MExcellent
AWIL JComputers were very slow and kept freezing up.
EUGENE MThey should have people that are really focus more on job training not to dispute and don’t know what there doing. I would never used U-Haul ever again my over all experience was over prize and did not give me the right detail recipes I need the Burnsville in the front desk told me and send the address were I need to drop off the truck in chasca and there are charming me for dropping it there wen I was told for gas and for xtra days it been to much and for I paid for road side assistance and they are charging me for calling them to open my truck cus it lock on me ridicules rules for ripping people off there plolicis suck I see why there’s more options now
LUIS O | Overall ExperienceI had been storing my things since August 2023. I just got them out in January 2025. I noticed things missing. I called customer service to see if I could get a record of my units access. I was told that only at the facility they could give me that. She tried to transfer me but the manager was in a meeting. I called multiple times and left messages via the app. He never responded. I finally tracked him down today and was told that they don’t keep a record of that and for the last 2 weeks he would have to go through video. How is this a secure facility? People leave there items there possibly for years and you don’t keep a record of every time their storage was accessed? This is ludicrous and you will probably be sued. What is the point of having an access card if you don’t track that? In addition sometimes I’m told something different from one employee to the next. I also think that several of the employees are racist. If I ever need storage again I’ll go to some facility that is actually secure. I guess I needed to put my own cameras up so I could look at my stuff.
Patricia G | Overall ExperienceGreat customer service. Couldn't have been more helpful and worked with me to adjust unit size and work thru all setbacks I had. Great team at burnsville mn uhaul.
jason s | First ImpressionsI wish the closing hours would be set at 9 pm
FRANCIS K | Overall ExperienceThe prices are a little steep for the size
Connie S | First ImpressionsThe facility is nice however the price of the unit is what made us leave.
Mary W | Overall ExperienceThanks too Austin Team, what would have been a total disaster, Robert Wayne and the lead Austin gave us relief I think him I think you guys for putting him in that position. They did a very excellent job. Thank you.
Thomas N | First Impressionsbest location & staff!!
Deana S | Overall ExperienceThe staff I worked with kind of sucked.
RYAN D | Overall ExperienceEveryone at the Burnsville MN Location is very friendly helpful & efficient!!!
Deana S | First ImpressionsReally appreciated the ability to rent online and pick my location level and immediately use my storage unit without having to go through any additional process at the location. The location was small, but very easy to use and very convenient for me and would highly recommend. Location was also very clean and well lit
WARD B | Online Move InDifficult to locate unit. No human on site. A dumpster would be helpful, even if we had to pay for use.
Shawn D | Online Move Inot was great
Derek J | Overall ExperienceAlways available to answer questions. Quickly accepted alternative forms of payment. Friendly staff.
kory s | Overall ExperienceThe staff, especially Matt, were very helpful.
Rob A | Overall ExperienceEverything was clean I felt my belongings were safe there I was helped when I needed it Check in and check out was fast and efficient
Tira B | Overall ExperienceI will always use this facility! Excellent staff!
sharon w | Overall ExperienceThank you John and Jody?
Kelly G | Online Move InI had storages with this location for 10+ years. Never had a problem til one day they said I was there too long and said I had 15mins to go. I paid for 24hour access and they in turn gave me 15mins per day. They were rude, did not return my calls, including upper management. Shaded on their lack of customer service, lack of knowledge of policies, lack of enforcing policies, I elected to move my business elsewhere. I was paying around $250/mth for 2 storage units and am not paying $200 for more sq footage and consistent access to my belongings, friendly and customer service oriented space. No more dealing with the bs that they gave me. It’s a shame. I would never again recommend them.
Leslie G | Overall ExperienceI really like it and the manager was super nice
amaal s | Overall ExperienceEverything was excellent except the lighting kept timing out as I worked inside the unit. I had to stop what I was doing and walk out into the hallway to get the lights to come back on. I have used this same U-Haul for about 20 years now and will continue to do so as needed. The staff is friendly, honest, and helpful. Thank you, U-Haul staff!
Kathy M | Overall ExperienceThe online process was confusing, and when I went inside to ask for help the employees were rude and made it feel that I was wasting their time by asking. They both had plenty of time to smoke outside of the building, though.
ALEXIS R | Online Move InDidn't have any problems getting in and out. And I love the fact that it was fully secured.
Amanda D | Overall ExperienceEverything was good at the Burnsville U-Haul. The assistant manager John was absolutely awesome! He was friendly, and he took the time to listen to my concerns and help me right away! The only reason that I can’t give this location all 5 stars is because they NEVER answer the office phone, which made things inconvenient for me on more than one occasion.
Morgan C | Overall ExperienceStorage area was always clean, staff very helpful and accommodating. Thank you.
Carol L | Overall ExperienceThe staff was very knowledgeable and friendly. The storage space seems very secure, clean and modern.
Valerie A | First ImpressionsGreat customer service. Worked through what was needed and guided us through the process.
Donald L | First ImpressionsUhaul has consistently provided me the moving and storage solutions I've needed, when I've needed them. Solid, dependable, no-frills service.
James H | Online Move InVery respectful. Fast service
Kiana P | First ImpressionsGood no complaints
Francis K | Overall ExperienceIt was the person that helped us by checking us in and up until we were done moving into our storage. He was wonderful and made our experience super nice and easy. Great customer service.
Genevieve Y | First ImpressionsMy only complaints - when in the locker for awhile the lights keep going out and the alarms are frequent some times. Otherwise great!
alice w | Overall ExperienceThe only thing lol I lost my keys to my lock so it would’ve been nice if the could of helped me instead of getting a locksmith Otherwise everything was awesome. I definitely would come back if needed
DANA L | Overall ExperienceI rented a small unit but I had to upgrade to a larger unit. Everyone was nice. I also liked that I could return boxes that I had purchased but didn’t use.
Patricia G | First ImpressionsThis location gave me my best experience of U-Haul. The service is outstanding, the employees are all knowledgeable, courteous, pro-active, competent, and volunteer their services. They insist on doing things for you instead of leaving customers to do everything. They are accommodating when you need to make a change. U-Haul as a company should showcase this location as a template for how U-Haul franchises should be run, because they were exemplary (and some of my experiences at other U-Haul locations were not great). Keep up the great work!
Brian T | First ImpressionsI really like the way they worked with me the manager was really nice i will definitely recommend to my family and friends
amaal s | First ImpressionsWe are glad to have been able to depend on a place like UHaul to store our things. The convenient location and security were very important to us. Thank you for you service.
Roberta O | Overall ExperienceGeneral Manager very courteous and helpful.
Thomas S | First ImpressionsI’ve been more than happy with the move in process I like how secure it is and the pricing for the space is very reasonable I also like that if you’ve never rented from them before, you get a free month
Tira B | First Impressionsonly reduced to 4 stars because it is expensive
DEBRA B | Overall ExperienceHorrible management! Not at all willing to work with people.
Laurie B | First ImpressionsThe staff was extremely helpful and friendly. Getting all my needs met even though my reservation was messed up. I just moved across the country and that could’ve really caused a lot of issues with my plans. I’m very thankful for them.
BRITTANI W | First ImpressionsAustin Elliott is a fantastic location manager. I recommend this location for all your moving needs. Thank you
John M | Overall ExperienceWe received a larger truck for the same price since the one we wanted was over booked. We also increased the size of the storage unit. Awesome service 👏🏽
John R | First ImpressionsI am immensely grateful to the staff at this location. A million thanks to Austin, the store manager, Stephanie, and John for their support and kind assistance.
YAHEL E | Overall ExperienceGreat service wonderful employees great facility
Steven R | First ImpressionsEverything was perfect besides the ridiculous late fees and threats. I see how ppl lose everything in storage. Sad. Sometimes things have to be paid late. Fees are fine but they’re extreme.
Dianna G | Overall ExperienceIt was excellent till the water problem. But I would recommend you to anyone who would want a storage. Everyone has be so kind and helpful. You go above and beyond to help.
THERESA A | Overall ExperienceWe came across many issues for only storing for less than 2 months. Staff was very friendly and helpful but at times seemed to be under staffed especially to deal with cleanliness issues. In the building we were in the bathroom was often dirty with garbage overflowing. Hallways not swept so carts would get caught up. We swept out our unit but was obvious that nobody else really cleaned up elsewhere. Also no garbages around to help with clean up. At two separate events the swipe card to get into the building did not work or the alarm system was not working. At times during our visit there were many alarms going off.
Jaimie B | Overall ExperienceAlways willing to work with me
PATRICIA P | First ImpressionsYour facility worked out well for us over the past 2-3 years. Your operations team was great to work with during that time period. In particular Matt was very helpful in determining our storage needs as they evolved over time. I would recommend your storage and equipment rental services to anyone in the area!
Kevin R | Overall ExperienceOne of the staff members where very rude he thought he could talk to me any kind of way I was going to call to talk to one of his managers on Monday very disrespectful
Earline W | First ImpressionsVery helpful
Timothy G | First ImpressionsGreat
darlene l | Overall ExperienceThe internet said that customers have access to the units until 10pm. When we got there the staff who registered us said we had to have everything in by 4:40 because that’s when he has to lock the doors. Because that would not work for us, he offered us a different unit. We got to that unit and it was locked so, he walked away, without a word. We waited, he came back and offered us an interior unit, which we accepted. When we returned to unload the truck, the double doors to the unit’s location would not open, even though it was during the hours that they should have. We pressed the button that said “press button for assistance” and no one responded. Because we could not get our couches through the single door that would open, we chose to unload our belongings in the first open unit we could find. The confusion with the check in for storage made the whole day more than an hour late. I called John at U Haul in Burnsville the next day to explain what had happened. He was very accommodating and let us keep the unit we had moved into but did not apologize or explain why it happened.
Tana H | First ImpressionsU guys treated me worse than any business ever has. It's sad that your Company and workers forget to see other people are people just like them If it wasn't for my kids and love for the Universe UHaul would experience something that wouldn't have ever been forgotten. Thankfully I will move on and never ever EVER EVER, FOREVER, NEVER do business with UHaul or anyone that resembles UHaul Thank you William A. Faulk
william a | Overall ExperienceThank y'all so much for y'all wonderful service
Nicole W | Overall ExperienceThe man that helped me did a awesome job Good customer service took his time and explained everything to me. He is a great person done a wonderful job thank you so much
Nicole W | First ImpressionsManagement doesn't answer emails doesnt a nswer phone calls and bills me for charges after I closed out my unit you guys suck
DOUGLAS S | Overall ExperienceThe reason I put average is because my son went to put my stuff in my storage unit and it had been rented. I told the person when I came to rent unit I would be coming on the 23rd. So we had to go through all paperwork again. Luckily an accessible unit was available. I am handicapped and needed easy access.
Susan W | First ImpressionsI was at uhaul for over 6 to 7 years and when years and I did not have one bad experience that experience there were different crews that worked there but they all had the same customer service training thank you you all you did well for me as my company grew my company grew now I bought a big enough place to store all of my things but now I will invest in you all in stock..GBHMF SERVICES LLC
gregory v | Overall ExperienceVery nice people
darlene l | First ImpressionsAble to take advantage of FREE storage for one month. Staff was good and storage unit was exceptionally well maintained and climate controlled.
Mark H | Overall ExperienceThe two young guys with tattoos were saints. Actually everyone at the Portland store were amazing
Michael C | Overall ExperienceEverything was fine until I had to check out. Moving across states and learning you have to close it out in person was challenging. Then I called uhaul to close out the account, couple weeks go by and I get charged for another month. Call uhaul again, nothing they do about it. Say it’s my fault for not stopping in. It will be the last timing using the storage unit
Samuel w | Overall ExperienceGabe, Robert were extremely helpful, accommodating, and courteous through my whole experience with the truck rental return process and storage unit. Thank you, Carol
Carol L | Overall ExperienceThe young man that waited on me was knowledgeable and walked me to my site and made sure door went up and unit was clean.
THERESA A | First ImpressionsGreat experience overall, I ended up needing more space. The location I moved to had a decent amount better rate for the new size and slightly more convenient standard access hours.
Daniel H | Overall ExperienceGreat overall experience with the entire team and a special Thank You to the manager who definitely sets the example of how to take care of a customer! I am grateful for his help and his teams commitment to professional customer service!
JOE B | Overall ExperienceI have done business here before with rental equipment....I did not think twice about coming back to rent a short term storage locker....staff was great to work with!!
todd o | First ImpressionsThe app was horrible. Not easy to upload my license, change my reservation. I tried checking in my uhaul truck and could not and was on hold for almost 40 min before hanging up. I ended up having to wait to return my truck until the location opened which caused me using more miles and gas. Would not recommend dropping off your truck after hours.
Kristin M | Online Move InThey were so friendly and helpful when I needed any help. I thought that there price for storage was great and a great location for our family!
Barbara L | Overall ExperienceMelissa is the best manager ever. She keeps the place clean and tidy. The staff is also friendly and helpful. We had a great experience. We highly recommend using Burnsville Uhaul.
Daniel R | Overall ExperienceVERY HELPFUL STAFF!
JOE B | First ImpressionsThe gentleman who helped me obtain a storage unit was very professional and helpful. I highly recommend this Uhaul location!
Laurinda N | First ImpressionsI think the corporation should invest some funds and up date a very very very needed computer software AND hardware gear. The PCs are crap and antiquated. The POS stations do not work and most credit cards have to be typed in manually.
MARK P | Overall ExperienceGreat place to store your stuff. Usually always quiet and the carts were a huge help!
Melissa P | Overall ExperienceIt was frustrating to have lights go off every 20 min or so. Also frustrating was the lack of lighting in the unit and no electricity available. Also, the dumpster was not readily available, even for a charge. Therefore, much junk was just left. Otherwise, the facility was good.
JILL E | Overall ExperienceMy U-Haul truck rental and storage experience was excellent and made my move much less stressful. U-Haul gets a high recommendation from me.
Amber C | Overall ExperienceVery calm, helpful staff.
NINETTE V | First ImpressionsI have been using this storage facility for several years. Always been easy to deal with and pay for. Sometimes the customer service is better, but it's never been really bad. Busy place, so somtimes there is a wait, but understandable.
KAREN O | First ImpressionsEveryone was super nice and efficient. Facility is clean and feels safe.
Melissa T | First ImpressionsOverall this was a good experience. Only downside was I was told initially that the rent for the unit would be refunded prorated. When I moved out, I didn't get a response for 20 days after I submitted the move out request and didn't get my prorated refund back either. The unit itself was clean, secure and easy to use. Would recommend but with the disclaimer about not getting the prorated refund at the end.
Andrew L | Overall ExperienceMy Experience with U Haul has been Outstanding so far. Melissa helped me and she was fast and efficient and answered all my questions before I could even ask.
Jacob R | First ImpressionsI had a great experience working with the staff. Friendly and willing to help if needed. I had an issue with billing my second month, but they were able to fix easily and without any other issues.
William T | Overall ExperienceAs stated above, I reserved a locker at Relaible Mini warehouse, Apple Valley, MN listed in your website as an Available option! I just moved to MN from NC with all my stuff. Only to find out that the facility is still under construction!! I was NOT told this. Completely I acceptable. I had to go to another facility in Burnsville and get 2 smaller lockers (on different floors) rather than the 1 larger one I reserved and for more money. I had to pay my movers an additional $200 due to the travel time to new locker and the fact they had to go upstairs for one of the lockers. I’m completely dissatisfied with this situation. I spoke with a manager yesterday who gave me a small credit to be used later, but I am Not satisfied with this. It was a huge error on your part to have on the website and it says it is open and available. This is false information. The Burnsville facility was helpful and I have nothing against them. I also had an issue with my uhaul truck rental that I reserved in Canton, NC (when my scheduled movers never showed). I arrived to get my truck and was told they didn’t have my truck. I had already driven an hour one way to get the truck and had to drive an additional 30 mins to get a truck in Asheville, NC. This whole uhaul experience has been awful. I need someone to contact me please.
Sarah O | First ImpressionsThe only thing was when we moved it was a hot humid day and inside the storage building was 100 times worse. No air or A/C or even air flow of any kind. But overall our locker was secure for the 4 years we had it
haley r | Overall ExperienceWe are being charged monthly fees/late fees when we've move out of our unit! We moved out TWO months ago and I've gotten several emails/letters in the mail saying we owe money! We've submitted all the correct paperwork and the unit is empty, lock removed and clean. I've gotten no response from the office.
Erica K | Overall ExperienceStaff very receptive and helpful!
Juan L | Online Move InWe had a great experience. Clean maintained storage facility.
erica l | Overall ExperienceI moved a 3 bedroom into storage by myself. It was hard but uhaul and it’s services made it a great experience.
Blanca M | Online Move InExcellent customer service from the woman who helped me at the front desk.
Andre L | First ImpressionsI found the rates to be competitive, the facility well maintained, and the people who worked there to be knowledgeable friendly and very helpful.
cheryl u | Overall ExperienceEverything went about as smooth as could be asked. Friendly and knowledgeable staff.
William T | First ImpressionsBest u-haul in the twin cities. Fix your alarm tho ugh please.
Pete C | Overall ExperienceMold in units Maintain humidity better and use mold inhibitors.
ryan h | Overall ExperienceThank you Melissa Deason for your exceptional professionalism, courteousness, and human kindness to me in providing the best option with my accounts with U-Haul. I am without reservation grateful to you, and I am glad that you are a valued manager and associate of U-Haul.
YAHEL E | First ImpressionsMy alarm disarm card never worked for my entire stay. I was told "you'll hear the alarm but dont pay attention to it" So I didnt pay attention to it and took care of what I needed. Nobody ever came to check and see if I belonged there.
todd k | Overall Experiencethe only thing was that the day of my check in it took an hour to check in which to me it was longer than any other place. Not very happy with the long wait.
oscar h | Overall ExperienceYour customer service is the worst for such an easy facility to maintain. I was wrongfully informed on “pro rating” my unit if I didn’t use the whole month. Unfriendly customer service and everyone there seemed to hate their job. It’s sad that the best part of my experience was my unit was close to the door so it was easy to move in and out. Get people who actually care about their job.
Scott F | Overall ExperienceThe staff was very nice and helpful with my understanding of trying to find the best place to store my stuff.
Reginald S | First ImpressionsThe access to the locker and the locker itself was great. This tends to be a very busy site and I had some trouble with the online ending of the locker reservation. However, Alex Wise helped me out over the phone and took care of everything very quickly. I would not hesitate to use this site again for any storage needs in the future.
Brian B | Overall ExperienceEveryone but Melissa was an idiot. Thank god she is there or I would not be.
THOMAS G | First ImpressionsStaff is welcoming, friendly, and knowledgeable
katherine m | First ImpressionsVery pleased with the service and storage unit. If I need storage in the future I will be contacting this facility again. Thank you.
Karen C | Overall ExperienceThe only complaint I have is that there was a musty odor when I cleared out the storage locker which was unexpected, especially since everything was clean and dry inside. Other than that, I have no issues with our experience at this facility.
CATHERINE H | Overall ExperienceThe staff was always there to answer any questions we had.
MARJORIE J | Overall ExperienceVery helpful and friendly staff.
James M | Overall ExperienceVery professional and hard working crew. Thanks for your help during the covid crisis gentlemen.
Terrance Q | Overall ExperienceWent in a moved out and told them I would be out by the end of the day and they said they couldn’t close out my room because they were closing soon..... so I went online to do it and a week later with no response I called 30 minutes before Closing and magically in 5 seconds my room is closed out....
Justin R | Overall ExperienceThis site is ok, but I think the Uhaul system has a lot of miscommunication, like I don't know I need to schedule ahead to get my Ubox. After I get them to bring out the Ubox, they didn't take it back to storage and just leave it outside for 5 days which is the next appointment i scheduled when the weather is -10 F.
PoHung W | Overall ExperienceI loved that it was 24hr access, it was clean, and secure! Thank you!
Kazoua Y | Overall ExperienceI used this facility to rent truck for my moving as well. I was intimidated and abused by the staff. The associate does not have have a concept of respect and what is to work on customer services. He was extremely rude and inappropriate, the man thinks he is the big macho talking to me like I was garbage or had some type of thing going on with him! I never experienced such of tragedy from an employee from Uhal. I moved few times and I noticed his poor behavior and not to talk about his work ethics! I wonder if he knows what I am referring to. The supervisor in charge was just as bad to communicate and understand and abide by work policy and rules!! Totally scary and frightening for a single woman that is paying for the equipment!! These experiences were unreal to me! For real!!!
Artemis P | Overall ExperienceThe first Gentleman was very nice. His supervisor- Assistant Store Manager was arrogant and argued about everything. The co worker apologized for him. I like your facility, have used it for 7 years, first when my home was destroyed In 2012 by neighbors house fire. I’ve seen a dozen or more associates work here. Mostly very questionable and seemingly uneducated about customer service as well as grammar and cleanliness. That saying, I believe you hire people that need a second chance in life, and I think that’s great. The Store Manager on Friday March 20 was personable, knowledgeable, clean and friendly. I checked another facility only because the prices are more then I wanted to pay. I decided to rent again because I knew what to expect, I trusted the company and it was generally comfortable. I was disappointed on Sunday March 22nd the SM was not working. The associate pleasantly surprised me after the initial perception of his very dirty appearance. He was very helpful, concerned and friendly. I felt perhaps since I’ve been an outstanding client of yours, for several years, never missed a payment, left everything clean, when leaving and convinced my Sister, Mother and Grandmother to use your units, the ASM would be a little more accommodating and less arrogant and condescending. I don’t like leaving feeling uncomfortable to return. The only good thing is I may never have to see the ASM again. I seldom go in the office area other then to rent a uhaul truck. I also am a Store Manager of high end, luxury retail for over 25 years and expectations are much higher then everyday retail. I hope you know I am happy with the facility, just never know what kind of service (or attitude) to expect when I have to interact with associates. Thank you Kirstin Poole
Kirstin P | First ImpressionsFrom move in to move out the Burnsville staff was helpful, knowledgeable, and friendly.
beau r | Overall ExperienceWould recommend
KIM D | Overall ExperienceVery good job with everything! Impressed, as always, with U-haul.
KYLE A | Overall ExperienceI never had to use my card to enter the building in which my storage locker was in. Door was always opened. So, I felt it wasn't so secure. But everything was above good
Mary B | Overall ExperienceVery nice people
Manuel M | Overall ExperienceQuick fast and professional friendly Gerrllklkkkkkky l dish
Amy D | First ImpressionsIt said online I was eligible for 1st month free storage, but my card was charged. I called around 2:30pm and the employee over the phone said a manager would call me right back and they never did.
Ayan D | First ImpressionsIt has been a pleasure coming in each month to pay my Storage Bill. I'll miss not coming in but now I won't be paying the Storage Bill anymore and I'm really going to like that. Thanks! C. L. Haugen
clare h | Overall ExperienceDid not have 24 hour access. Had to get manager to unlock (my) storeage building to access my storage unit in order to move my property out.
Dayton C | Overall ExperienceOutstanding Facility.!!!! Everything was better than I expected. I will definitely be back and I will definitely tell anyone I know to go there. A+ !!!!!!!!!!!!! Wonderful Company Wonderful Staff
Paul J | Overall Experience90% of the staff was outstanding....going above and beyond to be helpful and courteous. we even made some new friends of them and i would totally recommend to others because of them.
pam K | Overall ExperienceThere was some nuisance tripping of the alarm to my unit (while moving in) but the issue is being addressed.
James M | First ImpressionsConvenient location. Employees were helpful when needed.
ed b | Overall ExperienceI felt scammed from day one using this facility for storing my stuff while I move out of state temporarily. I would NEVER recommend the Burnsville location, worst hassle.
Frederick M | Overall ExperienceI am impressed with all my business dealings with Uhaul and would highly recommended Uhaul to friends and family. Thank you 😊
Sandi g | Overall ExperienceAwesome
Abdirahman M | First ImpressionsBeautiful facility! Staff is slow, not only at the register, but in offering help. Their main concern was that my storage unit was left clean. You should at least have a garbage can available!
Loren C | Overall ExperienceN/a
Dennis S | Overall Experienceexcellence!
sharon w | First Impressions..
Ratha K | First ImpressionsGreat storage facility. Had to move out because the location didn't make sense for my current situation. Would come back if back in the area.
Ryan S | Overall ExperienceWe were pleased with Uhaul Burnsville! It was convenient to have both our storage and access to a rental trucks. There were never unpleasant surprises to our rentals and access to storage.
Chad D | Overall ExperienceExcellent staff. Very friendly and helpful. They all deserve a raise for as hard as they work. Storage unit building was secure and clean.
Adam R | First ImpressionsIf I ever needed another storage facility again, I would definitely go back to the same place.
connie j | Overall ExperienceThis was my first experience having a storage unit. It was so easy and I never felt that I wasn’t safe when I would come to put things in or take things out of the unit.
Martha M | Overall ExperienceEverything at the facility was A Okay However the Corporations late fees are Highway robbery PERIOD!! Just based on that would not recommend U Haul Storage. Not the place just the corporation
LAWRENCE W | Overall ExperienceEveryone was very quick, efficient, and professional. They were very willing to work with me on upgrading my storage unit too when the one I rented was to small. Thank you for all of your help!
Melissa P | First ImpressionsGreat service and easy to use facility. Confident that my items and in a safe, clean environment.
dylan h | First ImpressionsMy customer service agent went out of his way too get things done great job
Terrance Q | First ImpressionsStaff went out of their way to help me.
Chad S | Overall ExperienceFine.
amber r | Overall ExperienceAside from the 24/7 access door malfunctioning once, I have absolutely no complaints.
William S | Overall ExperienceMy only comment is the lack of help at the office. When I checked out, there was only one individual that could assist everyone that was there on a very busy weekend. I had to wait a long time.
STEVEN S | Overall ExperienceI found the staff professional but also pleasant to work with.
Martha M | First ImpressionsI paid for 24 hour access and when I came to unload the truck we were denied access to get in, once we got in the locks were still on the 2 units had to call the 1800 # again
elizabeth k | First ImpressionsVery clean well maintained facilities.
TARA Z | Overall ExperienceWe had 2 drive-up 10x10 storage units reserved. I called the week before, as well as 2 hours before our arrival to confirm. When we arrived there were none. We had just driven our entire home from CO.
Jodi L | First Impressions,
Pamela R | Overall ExperienceThe staff was polite and professional. My main concern was how far the unit was from the loading dock.
Leah S | First ImpressionsThere was a custodian in the store when I entered. He saw me walk in & didn’t bother to greet me. He was super unprofessional. They seemed to be short staffed
Chantel A | First ImpressionsVery good service Thank you Vanessa Sapp
vanessa s | First ImpressionsStaff was courteous, friendly and willing to help. We were pleased.
Jill R | First ImpressionsThe staff was friendly, helpful and welcoming and made sure I was satisfied.
Michelle H | First ImpressionsCorporate, you need to double the people at this location and keep people at the customer service counter. Every time I was there it seemed like there was 1-2 guys running crazy to do everything.
Philip L | Overall ExperienceGreat Experience
jenny j | Overall ExperienceI needed to make multiple trips throughout the day to drop off, pick up, unload and return items. A handful of team members helped me and each we're professional and resourceful.
Sarah P | First ImpressionsThank you!
maralyn r | Overall ExperienceVery nice facility.
BRITTA R | First ImpressionsThe staff that helped me, I believe it was Alexander, was so helpful and patient. I ended up needing a larger space than I had reserved. He has a great customer service personality.
ROBIN L | First ImpressionsCheck in guy was very friendly.
Christian K | First ImpressionsThe customer service agents were absolutely horrible. I have never experienced such service before. They were completely & utterly rude. We were provide incorrect information from many agents.
Laura J | First ImpressionsI had a positive experience.
Joanna S | Overall ExperienceHelpful.
Aidan S | First ImpressionsVery good facility and staff.
JAMES W | Overall ExperienceThe storage was nice and clean, very friendly and helpful workers. The place was secured and 24/7 access so I was able to go in and out whenever I needed to.
Bopha C | Overall Experience3 times at this location, excellent service, had a frozen lock and they got the lock off
Michael B | First ImpressionsI would highly recommend renting a storage unit from U-Haul to anyone. I was there for over two years. My rate increased once by a very small amount. Staff always helpful. Always a clean place.
Autumn F | Overall ExperienceWe had no issues
CARLA E | Overall ExperienceBarry and Travis did an excellent job of ensuring that my experience was top notch! They both went above and beyond to make sure that everything went smoothly!!
Brigit R | Overall ExperienceI recommend anyone that is in need of storage or uhaul to use them. Prices are not bad and staff are always helpful to answer your needs. The manager is great.
zenet m | Overall ExperienceOne young man was a knuckle head, however a very well ran and maintained facility. Thank everyone for their help and attention to detail!
JOSHUA W | Overall ExperienceO
Michael Y | Overall ExperienceManager Barry was awesome! Extremely caring and very helpful. Turned what was becoming a nightmare into a pleasant experience!
KIM H | Overall ExperienceGreat experience!
Maria E | Overall ExperienceRude staff
Aleksey K | Overall ExperienceI was pleased with the service I received. Thank You
Gerri S | Overall ExperienceGreat accessible covenant location
Steve M | Overall ExperienceMy experience was such a ridiculous headache I have sent a message to U-Haul corporate about the facility. Not once did a visit to the store take under an hour or go without a problem.
Sara B | Overall ExperienceEverything was perfect for me.
dementrus r | Overall ExperienceQuick, fast service. The employees were super helpful! Thank you!
Bopha C | ReservationFix your telephone customer people, give them more power to help when the stores are closed
rhett b | Overall ExperienceThe times I was there always involved a long wait as they seemed to be chronically understaffed and somewhat disorganized.
MARK L | Overall ExperienceGreetings~ All staff was extremely accommodating and helpful when needed. Excellent experience and will use service again if needed. Thank you for great service and wonderful facility! Kris
Chris R | Overall ExperienceWorst place ever overcharged didn’t have the truck we booked 1 month in advance people working there are really useless and the GM doesn’t call you back
Jason B | Overall ExperienceBecause there was a mix up with my reservation I was granted 24hr privilege and a complimentary lock.
James R | ReservationI used the storage unit for a total of 8 days and then returned all of my equipment. Due to incompetence by the staff my order was never closed and I was over charged and even sent to a debt collector
andrew a | Overall ExperienceGreat storage. Great service
Steve M | ReservationIt took a long time to get storage rooms. We got two rooms, one which was already occupied. The process just took a long time before we were finally able to start unloading our things.
Donovan P | ReservationWe had a very long wait to pick up a U-Box that we’d been told was ready for us to pick up. Also, there was a lot of confusion about the blankets we’d rented in another state and were dropping off.
cheryl r | Overall ExperienceStaff was great. Place was super clean. Thank you
TAMMI S | Overall ExperienceI had a goox experience with Uhaul will come here again in future if needed.
sadaf H | Overall ExperienceI will NEVER again rent a U-Haul storage or recommend your services to a friend. Very unprofessional when it comes to fixing problems.
WACHEL W | Overall ExperienceNo complaints at all
MATRICIA H | Overall ExperienceNice
aiesha j | ReservationEverything. Was. Perfect great staff great service
Angelna S | Overall ExperienceMoving w/ UH was awful, tho don't think this facility at fault. Movers hired via UH arrived 5hrs late, packed carelessly and inefficiently. Wouldn't deliver Boxes on day promised until Visa held payme
Madeline M | Overall ExperienceStaff told me they had no handicap parking. staff not friendly. manager won't return calls.
PAUL C | Overall ExperienceWill not use this uhaul again
Greg K | Overall ExperienceI had 24 hour access and it worked great. The only hard part is the door to go thru afterhours is smaller and harder to get furniture to.
Valerie M | Overall ExperienceAll good
douglas p | Overall ExperienceHad a storage unit there for over 10 years the people working there were always friendly and helpful
DON K | Overall ExperienceHelpful staff, and a great facility..
AHMED M | Overall ExperienceGreat experience & staff!
kevin R | Overall Experience