The two staff people at the front desk were professional, efficient and fun. Grabbed the trailer and hooked up right away. Will rent from this location again. Excellent service!
STELLA BCustomer Reviews for U-Haul Moving & Storage of Butte
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I never received any blankets .I used my own. Otherwise this was a great and easy way to ship my goods! Thank You!
LAURENCE WJessica and her staff were great to work with and very accommodating to our needs for a last minute storage facility.
Robert B | First ImpressionsThe young man at drop off - Caden? - was awesome. But after dropping off two days early and during operating hours, I was accused of not returning the trailer and then charged an after hours drop off fee when they realized it was returned. After numerous phone calls, the issue was resolved. Should have never gotten to that point.
Jim OButte’s u-haul is top notch!! They were always solution minded and the staff is amazing!
Ryan M | Overall ExperienceNA
Kendyl JWhen I called the unit that just came open and was still going to be cleaned and he let me go ahead and check in that day but he took care of all the cleaning, as he said he would. Great customer service keep that guy on!
karl k | First ImpressionsEveryone was absolutely fantastic from the Fairbanks AK location to the Butte MT location i would easily give a 5 star review if I could.
BRETT FWoman at check in wanted to argue about the return, adamant that I return to Anaconda Montana per the contract. I informed her that I was told AT CHECK OUT IN VEGAS, that I could NOT return to Anaconda because it was a very small town, and I would need to return to Butte. After several back and forth with this employee, she finally went in to make a call, and upon her return was VERY friendly, trying to convince me her comments earlier was to ensure i didn't get a charge for returning to a different drop location... She needs to learn how to listen, not argue.
RICHARD MCustomer service rep. Was extremely helpful.
FRANCIS WOutstanding customer service
MOLINA FI have needed to rent trailers several times for work. Russ and Jessica have always been great to work with.
MICHAEL CAwesome job the staff us in that storage
GLORIA M | Overall ExperienceI’ve had nothing but good experiences from all of the staff at the Butte, MT facility!! I would highly recommend this business to all!
SHANNON P | First ImpressionsTail light on right side has a ground issue. Not working properly.
KENNETH TThey were super helpful and took care of us quickly
Richard JJessica and her crew are AWESOME! They provide world class service. I am so glad Jessica and her crew helped me. They helped me so much I am going to send them an Amazon care package. Jessica helped me so much I want the UHaul corporate office to give Jessica a rise.
SCOTT FAll went well.
CHARLES DI haven’t moved my stuff into storage yet but I’m satisfied with the U-haul storage. I would definitely recommend U-Haul storage unit to my friend and then I would let them know that U-Haul storage unit are absolutely the best way to put this stuff in storage. I would recommend my friend very strongly to rent from U-Haul storage. U-Haul storage unit and the building are super clean and really friendly and they explain everything to you . U-Haul is the only way to go to store your belongings. If I had to rate them from 0 to 10 I would have to rate them a 100%
Cynthia N | First ImpressionsThe staff at this location were the BEST! Appreciate all the excellent customer service received. Thank you.
Laurie j | Overall ExperienceThe attendant woman was really nice and courteous
Roy SIgual tú, ya I Like You Key and Your Professional
GLORIA M | First ImpressionsI am legally handicapped. This store has no consideration for the handicapped folks. Jessica waited on me very rude. They need to have handicap training. Not a good situation
CARLENE BAll went great
TAMMY GFast and easy best experience we have had for a storage unit love that they are inside a building
Tiffany D | First ImpressionsI was very impressed
Cindy C | First ImpressionsExcellent service. I was even given a courtesy call when I was late. I have ADHD and this was amazingly helpful. Thanks again for help when I was struggling in many other areas of my life
Elizabeth D | Overall ExperienceReservation was not kept nor ready on time even tho manager had called me on Saturday. Vehicle was across an ice-covered parking lot and not ready. Windshield was filthy. Staff phones not available for scanning drivers license. We use this location 10-12 times a year and lately it has not been a pleasant experience.
LOWELL SDrop off was very easy and the service was friendly.
DEE DFast & easy pickup. Nice 26ft truck
JAMES KThis is for U-Haul online and customer service - I called to extend the rental by a day and was told by someone at your 888 number that it showed I could keep it for two days but she couldn't change the return date in the system. I couldn't change it online which is why I called. I accepted what I was told was correct so we didn't return the trailer until day two. On our way to return the trailer, I received a call from U-Haul saying I didn't return the trailer on time and she didn't see any notes in the system from my call. If there were stars for customer service, I would give it one star. The individual locations were great.
DANA GI actually wanted to pick up my equipment in Helena, but none was available. Closest was Butte, 70 miles away. A bit of a detour I didn’t need, but is what it is. In the end, all worked out. The folks in Butte, America were great and got us underway quickly.
ALBERT MI appreciated the staff. They are friendly and helpful. I have observed them, usually Russ, dealing with some frustrating situations with people that are strong willed and it is evident they are incorrect. Each time he has been very professional.
Peggy S | Overall ExperienceGreat people and great service.
DANIEL RPicking up was great. The guy who helped me was great. Drop off was different, as there was no one around (at 3 p.m.).
WILLIAM REasy quick drop off of trailer. Receiving person very friendly and helpful.
STEVEN CThey were very nice and helpful and were able to refund me for the wiper blades which I was very appreciative of.
JACOB HThe staff are just plain amazing. When I had trouble finding help Jessica went out if her way to help me. These folks are just good people.
BONNIE BThis Butte UHaul location is the best one I have ever rented from. They are awesome and I hope the ones in Washington are as good.
JOSHUA STrailer was dirty, but its winter and it worked fine.
MICHAEL JGet vehicles at the Dillon location so I don’t have to pay for 150 miles of driving back and forth to Butte. I’ve been trying to rent a truck in Dillon for almost a year and finally gave up and paid dearly for one out of Butte.
COLEMAN Mvery quick process.
Kevin SStaff worker here was very friendly and efficient and had me on my way in minutes.
Gerald MRented online for 30.95 went to pick up and was charged 59.95 almost double ?? No idea why ??
ANNA MGreat experience. The 2 gentlemen were very nice and professional.
Timothy KStaff was awesome to work with!!
ARTHUR RJess was awesome she went above and beyond to make my move convenient and easy thank you
LISA A | Overall ExperienceLoved Jess she's great
LISA AGreat customer service
JC MEverything great!
julia j | First ImpressionsVery friendly very helpful
ANNA MGood customer service. Butte MT crew has been great every since I started using Uhaul Jan/2024
ALEX S | First ImpressionsGreat experience overall
BENJAMIN JWe were so impressed with the UHaul facility. We have us used many facilities and the UHaul facility is first class. I cannot say enough positive about this facility. First class all the way.
Barbara s | Overall ExperienceNothing. My experience was great.
Randy WLoved you staff she handled everything quickly and got me on my way!
LISA A | First ImpressionsI used the 3300 Harrison Avenue, Butte, MT location. Use a different location. Period.
Sara MStaff is friendly.
LORETTA FCan not think of anything
EUGENE GI did not receive a final bill after the rental.
ANTHONY RI reserved a truck a month in advance for Helena. Montana. I had to drive to this location to pick it up. I wasted 140 miles and a half of a day that I could have been packing.
WILLIAM KThe staff here has always been helpful and efficient, and I have been very pleased with their service. I have always been able to rent the vehicle/trailer that met my needs.
ROGER GThe staff were friendly and helpful enough and I knew I would be charged for gas used, as per the small print in the contract, in addition to a mileage charge, environmental fee and rental tax. That said I was billed for $19 (at $4/gallon) for 17 miles towing a relatively light Chevrolet Aveo. That means the towing vehicle was averaging 3.57 miles per gallon which is ridiculous! Luckily this was a short journey, but if I had booked the same combination to tow something 70-80 miles or more, that gas mileage/gallon would simply be unacceptable. In that scenario, I would expect to be told ahead of signing a contract if the mpg of the tow vehicle was that bad. If not it will be the first question I ask in future now.
ANDREW CThank you !!
Samantha J | Overall ExperienceReserved a 26 foot truck for pickup. A week later they didn't have the truck at location. Needed to drive and hour to get truck then drive truck back an hour to needed location. (Through a snow storm).
Steve PWe waited over 30 minutes for the one employee to come back to the office. Super nice and helpful employee but there has to be a way for employees to be notified that customers are waiting. The door chimes but if he’s not in the immediate area-which he wasn’t-he didn’t know 3 customers were waiting. We even tried calling out for him and calling the office line but it went to the national call center. Have a button for customers to press that rings to a business cell phone that can be carried around-or something along those lines.
Ellen D | Overall ExperienceUhual made me drive 220 miles all around Montana for one trailer after being told multiple times it would be at the location the already made me change then I go there and get sent even further.
Gavin BThe term reserved is not correct, should say if available on that date.
ALFRED RFantastic information and service
Stacy M | First ImpressionsBreach of contract, authorized auto pay with permission, will never trust U haul again. Can't trust thieves and liars
dereck m | Overall ExperienceEveryone there was amazing. Great customer service!
Robin M | First ImpressionsButte-mt team was and were excellent staff and patient. Very helpful with boxes suggestions
sean s | Overall ExperienceThe facility is very nice and having an indoor place to store my belongings. The lighting was great and the cleanliness impressive. The staff were awesome I only had cellphone communication with them but that worked out very well. They were friendly and were able to answer my questions without delay or being put on hold for 10+ minutes.So thank you to U-haul management & staff. Diana Surman
Diana S | Overall ExperienceI paid in full and had to close it 4 days later and didn't get any money back
Sylvia M | Overall ExperienceRuss went above and beyond to accommodate me and my situation. He was very professional and curious….
Ami S | First ImpressionsI expected the garage door to automatically open when I started to back out, it didn’t.Then I expected it to automatically close after I drove out. It only automatically opens when I first arrived. I had to manually close it both after I pulled in and when I left, then I had to exit via another door. I was also surprised that the door from the garage bay to the storage area automatically opened without me entering my code on the key pad. Otherwise, this storage facility is great, clean with lots of carts to use. I really appreciate that all of the storage units are climate controlled.
kathleen k | First ImpressionsAbraham in the Tacoma office was nice an professional. Russel in the Butte office was helpful and professional.
Rhonda G | First ImpressionsI was impressed with the entire process of renting my unit and I have no concerns about any problems in the future. Thank you for providing such a nice area for storage.
Diana S | Online Move InI was told two things. 1. “Someone complained that you were at your storage unit ‘too long’ so we placed you on restricted access.” 2. “You we’re on restricted access since opening the storage unit. I sent you a copy of that contract the day you opened with us.” So, I was placed on a list of undesirable persons, eitherway- since opening the storage account, but I still had to pay the same price as anyone else that would be able to just ‘pop’ in and out of there between the hours of 7am to 7pm. This made me unable to get in and out. I needed to have the associate open or close the door with me. I had to walk all over the property to get to the office, the unit, and my car. Nobody else that is a desirable person has to walk all over the property to access one of your storage units… unless they are on “restricted access.” I had to wait in line for the customer service person to go with me to open the storage unit. Once I had to wait 20 minutes. Store closing hours would become an issue when they really didn’t have to to be. A person who wasn’t being harassed like this would be able to make better time. For less access and your increased overhead concerns… I still have to pay the same. I’m sure not getting the same use of the product! I’m a vulnerable person. A trafficked woman trying to get free and you have me parading all over the property. Standing around, waiting. Being noticed. I like to be discreet when I’m alone and homeless so I can work on disengaging from my PTSD. If you weren’t the cheapest in town, there’s no way I’d ever patronize Uhaul ever again. I’ve been a Uhaul customer since about 2007, and I’ve never had a bad Uhaul experience until Jessica York, and Butte Montana Uhaul, and whoever it is that ‘complained’ to Jessica York.
LAUREN J | Overall ExperienceManager, Jennifer was very pleasant to deal with. It was evident she had a lot going on. Between training, answering the phone, and helping me she always gave each immediate task her undivided attention and was very professional on all levels. Definitely a pleasant surprise
Dena B | First ImpressionsJesica was very helpful
Gary P | First ImpressionsEveryone was wonderful
Janys S | First ImpressionsBest storage unit I've had. Jessica was always quick to respond if I ever needed a receipt. Easy access, clean, indoor parking, carts always available!! Top notch!!
Hunter F | Overall ExperienceJessica and her team are wonderful. Jessica goes above and beyond as a manager, making sure everything is secure and answering all your questions.
holly h | Overall ExperienceThe staff was super friendly and helpful. The Manager Jessica really knows what she’s doing. I’m very pleased with my experience. I definitely will be using these services for a long time. So glad to have this Uhaul Storage and Trucks here in Butte. Great addition to the community. Thank you for your contribution.
Laci H | First ImpressionsGreat to deal with. Very helpful
everett t | First ImpressionsI ended my rental due to inability to store my Harley Davidson at the facility. Great staff, exceptionality professional, very helpful, kind, and courteous.
Katherine K | Overall ExperienceThankyou
Jeralyn A | First ImpressionsMoved into a townhouse that is half the size. Needed storage for things we did not want to part with. This is a great location, and a fair price.
Richard H | First ImpressionsRexomm to a friend
Karen J | First ImpressionsJessica was nice to me and I really appreciate her
JAMES T | First ImpressionsJessica was very helpful and accommodating!
Lana B | Online Move InBarbara Ann was super helpful and very conscientious. She really takes pride in her work and it shows. You should clone her. Thanks!
Dave A | Overall ExperienceDon’t know why anyone would use any of the outdoor garage type storages after experiencing this. You drive in, grab a cart, and walk down clean, well lit, snow free, warm hallways to your storage. Perfect
scott c | Overall ExperienceOutstanding customer care in every way. Ultra clean and organized. Very helpful and friendly staff.
RICHARD K | Overall ExperienceThank you
Doug S | Overall ExperienceI have not put anything in my storage unit. I went over to the facility on Xmas Day. Access Door number 1 was open. Access to the units were open. I did not feel that the building was secure. I closed the door 2 when I left. I additionally tried to close door 1 but could not. The facility seems to have security issues. Hopefully, when I return my unit will be more secure. Hours of access might have been discussed at time I obtained unit but do not recall and could not find on paperwork. First month is advertised as free. I was not given the option to secure first month free and/or the information is advertised but not provided.
Loretta F | First ImpressionsWithout exception this facility is the best I have experienced over the last three years. We have been in the process of downsizing and moving requiring storage in Butte and Missoula. This faculty is so well run I prefer to leave my goods in Butte rather than move them to Missoula even though it requires a 260mile round trip to access the storage. Eventually we will move everything to Missoula but until then we are confident in the security and management of the Butte facility.
William J | Overall ExperienceI would definitely recommend your place to everybody that I know
Steven R | First ImpressionsJessica is a gem. She made sure I was taken care of.
Therese k | Overall Experienceto train imployees on how to enter and exit would be good.
Scott D | Overall ExperienceThe staff is awesome
russell s | First ImpressionsUnder The circumstances under which I used the facilities, I had a pleasant and Courteous experiencer during my stay. Many thanks, to the staff at the Butte Montana U Haul.
derek a | Overall ExperienceWish I could continue to rent there because it's the nicest, best run storage facility I've ever used!
cheral h | Overall ExperienceStorage experience was great however the night I went to move out I had rented a U-Haul and forgot my phone so I couldn’t not do the mobile check out with my storage unit when I dropped of the U-Haul I had every intention of going back to my unit to complete the process however I was completely locked out of the building doors were locked and the garage doors wouldn’t open
Rachel J | Overall ExperienceNothing was well explained like access codes for entry and exit! Got out of one unit which I rented 3 and THEN was explained no refunds for early exit. Tell the customer how things work from get go.
scott d | Overall ExperienceThe U-Haul employee was very helpful and friendly. Thanks so much!
Rob R | Online Move InEveryone on Jessica's team was always very helpful. We got our unit around June 3rd, 2023
tina m | Overall ExperienceJust wish access hours were extended due to our crazy work schedules but definitely love the security of the place and the guy who got us all set up was amazing.
Matthew D | First Impressions(:
Levi H | First ImpressionsAlready recommended to several people
Dean R | Overall ExperienceGreat customer service, friendly.
Gerard D | First ImpressionsThe hallways were a little dirty, but overall good experience,
CHERYL L | Online Move InGood job u hall
Jason H | First ImpressionsHave not moved in yet but will be shortly.
cassandra h | First ImpressionsThe manager Jessica, was tremendous to work with. I was more than satisfied with everything. Thanks so much.
Marilyn B | Overall ExperienceI don’t usually do surveys, but this is the way every storage facility should strive to operate
Griffin B | Online Move InTo have staff explain how to enter and punch out would be helpful so alarm doesn’t go off would help
scott d | First ImpressionsThank you as always
JAMES B | First ImpressionsVery satisfied.
William M | First ImpressionsWe loved the people we worked with, so friendly and helpful. First class
Marilyn B | First ImpressionsThank you for everything couldn’t ask for a better place to store humidity controlled and that’s what was needed. Thank you again. Mahalo Aloha
Doug S | First ImpressionsEverything's really clean and there surveillance. Employees were helpful and seem to keep a good eye on the units, walking around ect. which was reassuring. Good access and a good location, prices are reasonable.
Celeste G | Online Move InMy only suggestion for improvement would be to have a couple of the carts to transport items to storage units that have locking wheels. Some of the heavier items if I try to get it off by myself, the cart with a roll and I would have to try to hold it with my foot to keep it in place. Thank you!
Ellen D | First ImpressionsThey didn’t explain that u had to use your code when u got there even if the doors were opened. So when I moved in I had made the alarms go off twice I didn’t like the they scared the crap out of me even tho I had earbuds in not cool. But after I called and she explained everything then I knew what I was supposed to do to not make those loud alarms go off again! Other then that it was really easy to sign free
Lavette H | Online Move InThank you
JAMES K | Overall ExperienceTanner did a good job.
Cal S | Overall ExperienceThank you for the lock.
Julie D | First ImpressionsJessica is awesome! She has solved my problems with storage and vehicle rentals multiple times over the past 16 months.
Kevin P | First ImpressionsThis location was the best indoor storage I have ever seen. You can drive in your Uhaul and unload inside to beat the weather!!! I'm confident enough to say it's got to be the best one in Butte MT. The prices are more than reasonable and did I mention your not unloading in the cold?
Manuel S | Online Move InJessica York is the nicest person in Butte and an excellent manager!!
Tom T | First ImpressionsI haven't needed to use them yet, but the covered drive-in load/unload bays look really useful!
Kevin P | First ImpressionsGlad to have a secure, safe and temperature controlled storage place in town. Thank you!
ROGER A | First ImpressionsJess and Shane were extremely helpful getting me set up with a storage unit and explaining what I needed to know. Excellent facility!
Phil G | First ImpressionsExcellent customer service!
shylon t | First ImpressionsI had to get a lock because none was left in my storage unit
Cheryl C | Online Move InWill be using the facility again soon.
Nicolette L | Overall ExperienceThis is my first encounter with this specific U-Haul facility. So far everything and everyone have been very accommodating but, I never give 5 stars until I know more about how things go over time. In 6 months or so I will review again.
KIM G | First ImpressionsEveryone has been amazing and has helped all the way thank you so much
Raven S | First ImpressionsThe move in process was very easy. The only thing I had a little trouble with was opening the lock package. I wish it had been cut open a little bit for me. Overall I think I am very satisfied and will recommend the facility to others. I have to rent a little truck so I will return to have help with setup.
Nicolette L | Online Move InWould be nice to have 10x20x10 units
Marwan M | Overall ExperienceThe woman who helped me at the front desk in Butte on Tuesday was knowledgeable competent and friendly. I was very happy to work with her. She deserves a raise and a promotion, no doubt in my mind. Thank you again!
Kim H | First ImpressionsJessica York is God sent! From start to finish and every moment in between. Professional, kind and just a real hard worker. Thank you Jessica 😊
Chris N | Overall ExperienceNeed 24 access to move stuff into storage, but will work with the current hours
Mary k | First ImpressionsWe needed temporary storage, the manager was wonderful. Facilities are under construction, so the secure temporary unit was perfect.
Michael W | Overall ExperienceHaven’t moved in yet, that will take place as we de-clutter
William J | First Impressions