Customer Reviews for U-Haul Moving & Storage of Cambria Heights

Rating:

5.0

Been in storage for almost 3yrs because I couldn't get an apartment to move to finally yesterday I took my things out everything was there jus as I how I put them well kept I would definitely recommend uhaul to anyone as the best storage to put there things

Rating:

1.0

Seriously service was very Bad and still is management is no Good

Rating:

5.0

Service was perfect just continue the excellent work

Rating:

3.0

The truck that I picked up to the prior location was faulty. I wasn’t aware if this until I went to pick up the trailer from this location. The staff caught it when doing a thorough safety check and had to swap out trucks for me. They were thorough and efficient.

Rating:

2.0

Not comment

Rating:

5.0

Everyone on point 👉 at both locations grate job by the employee.

Rating:

5.0

Can't say anything bad

Rating:

4.0

Nothing The staff was professional curiosity and very professional

Rating:

5.0

Everything was fine from pick up to drop off. Shonda had excellent customer service skills and explain each process along the way. She worked exceptionally well during our interaction. I had not rented from this location since moving out of state, but it was refreshing to know this location gets a 10 from me.

Rating:

5.0

Fix the painted lanes where the trucks are parked so people can read where the trucks are. Painted lines are either nonexistent or really faded.

Rating:

1.0

Over charged me for millage, overcharged me for gas when I brought it back with 3/4 of the tank like when I received the truck. Just a very bad experience. Telling me I drove 85 miles in 2 days and I never left town. SCAM!!

Rating:

3.0

Need more staffs to avoid any customer to be waiting for service of any kind

Rating:

5.0

Need more staff at counter

Rating:

5.0

Perfect experience

Rating:

5.0

The trailer tie downs could use some lube. On the strap tightening handle

Rating:

5.0

Answer the office phone

Rating:

5.0

As of now, their customer service was welcoming. The receptionist was nice, and the return area the two men was very polite. You have a great team.

Rating:

5.0

The parking lot is not secured please put a fence and some flowers omg it looks bad

Rating:

2.0

The car is not well maintained, the heat was not working and I couldn’t charge my phone.

Rating:

4.0

Good customer service

Rating:

3.0

There was only one employee working and this was a huge inconvenience, more staff is seeded at auc

Rating:

2.0

No comment

Rating:

4.0

I did not interact with anyone here as it was late night.

Rating:

1.0

Had to go back and forth for a truck had everything reserved they did not pay attention I did not want a lock box truck was at my location all the time at store

Rating:

5.0

The representative Ms. Shonda was very helpful. Mr. Jay upon bringing back the U haul was pleasant. Thank you. Blessings, Reverend S. Bailey

Rating:

5.0

Perfect rental experience Them folks need a raise lol Seriously.

Rating:

1.0

The truck i had had over 111000 miles no sun visor it wasn't found out until I needed it as I was driver that's a very big safety issue over all they should not rent that truck out it needs to be salvaged and not rented

Rating:

5.0

Point out where the gas filler location is to the renter before they leave the premises

Rating:

5.0

Reliable

Rating:

1.0

Very horrible place never again

Rating:

5.0

Experience

Rating:

3.0

The female behind the counter was rude for no reason and slow to do her job a conversation with a coworker over nonsense was more important that taking care of customers

Rating:

3.0

The customer service

Rating:

1.0

Very difficult to pick up, even when you are in the store, they force you to use your mobile in my case which wasn't working.

Rating:

3.0

The truck did not have four wheel drive. We were stuck in the snow and ice and it took almost one hour get it out, where as other vehicles were able to maneuver. Assistance was needed by other people Also when we arrived to return truck , it took 40 minutes to get staff to help us. This is not the first time i rented from location, but service appeared to have deter

Rating:

5.0

Kindly offer a comfortable seat for someone with perlong standing disability.

Rating:

1.0

The customer service at the Cambria heights location is beyond horrible. The only rep that treated me with professionalism was ED. There’s a female that works in the evening, supposedly a manager she’s horrible!

Rating:

5.0

Complete transaction with one customer at a time.

Rating:

1.0

These people want to charge me for 2 days just because I bring it back 15 minutes late which don’t make no sense and I added fuel to the car and he told me it’s low on fuel

Rating:

4.0

I was satisfied

Rating:

5.0

Everything went well, clean vehicle, friendly staff 👌

Rating:

5.0

Outstanding!!!!!

Rating:

5.0

The Manager for Cambria Heights Office Melassa was very professional and made my rental experience very seamless; She offered many options that worked with my needs I highly recommend visiting Cambria Heights location for a professional Rental experience Thank you

Rating:

5.0

The company really do some great improvement in term of the quality their truck

Rating:

5.0

Very nice 👍 God bless you Happy New Year 🎊🎆🎈

Rating:

5.0

The individual who helped was awesome. She walked me through everything and was willing to assist in any way. Maintaining customer service like what I got would be my recommendation.

Rating:

5.0

Was charged for gas even though I filled it up

Rating:

5.0

Manager and Staff all was very nice and professional.This was a wonderful experience which is Not always as I'm a resident for over 40years.I will say we need more models like this team of professionals 100%

Rating:

5.0

The trucks " LOW BRAKE FLUID" warning light was on The brakes were dangerous, with the pedal being unpredictable. It caused problems.

Rating:

4.0

Quick access and convenient

Rating:

5.0

Yes

Rating:

5.0

Easy pickup and return . Equipment is good working order .

Rating:

5.0

Good service.

Rating:

3.0

Not much improvement

Rating:

5.0

I was very satisfied.

Rating:

5.0

The young lady that work the early morning shift is a excellent work keep the place well kept all the times