Everyone we encountered were very friendly, accommodating, clear on information they provided. Thank you for your patience and kindness! Job Well Done ...Amber, Jeremy, Beth, Morgan at the U-haul location on 1180 Walnut Bottom Road, Carlisle, PA 17015
KATHERIN P | First ImpressionsCustomer Reviews for U-Haul Moving & Storage of Carlisle
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I generally had a good experience with the staff, but the trailer was incredibly dangerous. The trailer turn signals were completely off, which caused me to nearly get in multiple accidents throughout the drive. Because of this, the entire experience was just anxious and bad.
GEORGE SStaff was knowledgeable and friendly.
Chiquita M | First ImpressionsClean and easy!
CHRISTINE T | First ImpressionsExcellent service start to finish. Have rented here multiple times.
MARK SThank you!!
Anna P | Online Move InNothing really, because everyone was just helpful and friendly. Answer all questions and very knowledgeable. Thank you for your service
RANDALL ENothing. Doing just fine.
PAUL AI put my card on file to call in and authorize monthly payments. Not auto pay. But all the sudden you guys decided it was ok to charge my card without authorization. Causing me multiple overdraft fees because I have to move money into that account to make payments, I didnt keep it funded regularly. So thank you for taking it upon yourself to charge my card n screw me regularly
DAVID C | Overall ExperienceVery good overall experience.
Donald YThe facility itself is clean and easy to find. However, I did have an issue with our move-in as they had cancelled are our reservations and were were left with a truck and our items and no where to go. Full Story: We went in person to check-in and rent a box truck. Got the truck, the garage clicker, access code, and lock for the storage unit. Fast forward to after we loaded our truck up and returned to the facility to empty our belongings into our unit and return the truck. Upon arrival, we could not access anything as we did not have a valid rental agreement. They had cancelled them all. I spent an hour on the phone with 5 agents and we ended up just leaving the truck on the lot with our stuff in it, as we would be responsible for the late drop off and extra mileage to drive home. So we had to go back the next day and explain the situation again. The manager at this facility was very helpful and did what she could. I am now fighting U-Haul on the extra charges beyond our control.
Lauren B | First ImpressionsIve used uhaul 4 times since 2013. This is the first time that I saw the dolly and pad attachments in the uhaul rental (got a 15 footer). When I got to my apartment and opened the door to start loading, thats when I noticed the attachments. Had I known they would be there I would have asked to have them removed because it interfered with the move. I did get a rental furniture dolly. I put the furniyure dolly in the back of the uhaul before my drive back to return the uhaul. Had difficulties with the app (allowing location only while in app did not work and location just had to be turned on.) I selected that I did not use the dolly attachment. I go to take pictures of the vehicle, open up the back cargo door, and noticed that the utility dolly came loose, the green ziptie was broken. Next time I use uhaul I am checking for the dolly and pad attachments and TAKING THEM OUT. I never asked for them.
ALEXIS MJeremy was very helpful with getting me squared away and went over everything with good detail on how to use the facility. Thanks for the help.
JEFFREY M | First ImpressionsGreat job . Keep up the excellent work
DWIGHT BApp instructions can get a bit confusing with what to photograph on the back side of the truck. The UHaul associate opened the back door as soon as I drove up, so in the photos, you received two showing the inside of the trailer.
Michael DMy experience was excellent and the rental price was reasonable.
MARK SSuch an easy process online. Space was clean and well taken care of. The only negative was that it seemed like the lights were out where our unit was located. We were able to make it work though. Would recommend.
Christi M | Overall ExperienceBeth was acceptional,very knowledgeable in your store
THOMAS B | First ImpressionsShane was very professional and provided superb customer service. He was a pleasure to work with. He explained the return policy and guidance regarding how to return the vehicle to avoid unnecessary additional charges. He also explained how to return the rental during hours that the store was closed.
DEAN SMorgan, the Asst Manager very knowledgeable and helpful. Thank you!
STACIE C | First ImpressionsQuick, clean, courteous, and informative
SAMUEL BStaff was great 👍
ROBERT CTook a while to get the uhaul wasn’t the person In store it was out the store and they was very helpful
JERMAINE AVery professional. Great service. Very quick. Great attitude.
MIGUEL MI had more than enough furniture pads. I wish there was an option to have less delivered with the boxes, as they ended up taking up a few cubic feet of space in the front of the box. I did not see the storage facility.
Sarah LBruce did a great job and explained everything in a very helpful manner.
Cris BAmber at the WalnutBottom Office in Carlisle,Pa. was excellent, She explained everything in detail and was really polite and fast
TAREN AThe service was excellent, the process simply the best. Pull in, give the key to service person, they inspect the truck, will send receipt by email and your done!
ROBERT MPlease take time to fixe and clean bathroom Thank you
PIERRE N | Overall ExperienceEverything was great - employees are always helpful here at our Carlisle PA U-Haul and they get you in and out quickly even when they are busy.
CLIFFORD EAll personnel were courteous & helpful. Easy & fast pickup and drop-off.
JEFFREY CExcellent customer service and friendly drivers. Would DEFINITELY recommend using U-Haul to anyone that was planning to move their belongings across town or the country!!!☆☆☆☆☆
Derrick JStaff got me checked in and I was ready to go in less than 5 minutes
RICHARD CThe staff there is very knowledgeable and commending. I appreciate the helpfulness of everyone that helped with the smooth transition into getting my belonging temporarily stores. Amber and the guy that wore his cap to the side, worked wonderfully together. Answered all questions and had me out on the road in no time.
GREGGORY S | Overall ExperienceHuge kudos and thanks to Amber, who provided some of the best customer service I've received anywhere in a long time. She is a huge asset to U-Haul Carlisle and deserves every consideration for promotion and awards. Top shelf!
CHRISTIAN KNothing. The professionalism with which General Manager Seth Bohn handled my rental was exceptional.
EDWIN RVery friendly and helpful employees.
WILLIAM BThere was no dolly in the truck and the truck needs side steps to get in the cab, for kids and old folks it sits high.
STEVEN HAmber and the other guy. Sorry forgot his name. Were very helpful and respectful. Made sure all ts were crossed and every I dotted. Thank 😊 you
GREGGORY S | First ImpressionsStaff were helpful and customer orientated. Facility was clean and accessible.
Chiquita M | Overall ExperienceVery helpful staff. Plenty of room to get in and out no issues!
PAUL BStaff was helpful in getting me right vehicle, as I was going to have to be driving on a snowy, gravel, long, hilly driveway and my concern was that the incorrect vehicle would give me trouble or get stuck. The vehicle I got handled it like a champ. As for improvements I would say to give the customer the license plate # as identification of the vehicle, instead of whatever # they gave me that was supposedly on the truck. I assume so should look at the license plate and had to get an associate. I actually never saw whatever # she said was on the truck and still have no idea where it was supposedly located. We’re used to looking at license plates for things don’t be difficult.
WILLIAM BI had trouble checking back in the truck via the app. The QR code would not scan. Called customer service and spoke to Nicholas was beyond EXCELLENT with his calm voice, information and support of checking back in the truck. For late Saturday night, this was truly wonderful customer service for which I was very very grateful for. Thank you Nicholas for all of your wonderful help.
Paul SI was pleased with how the service was delivered
Tina CThe point of the U-Boxes was to move my things. That was done, and I’m satisfied with it. There were communication issues, such as asking U-Haul several times and several staff members if there was flexibility in picking up my U-Boxes on the 9th. All of them said they would work with me. Well, on the 9th, that was not the case. The driver arrived at my house first, even though I requested a later pickup. The driver said I wasn’t ready, but that’s not true; you guys didn’t work with me like you said. I did tip the driver because I felt terrible that she had a late night. After all, she came back to get me last. I don’t feel this was my fault because I asked numerous times but it was made to seem that way. My son wanted to watch the driver pick up the U-Boxes, but the driver was condescending when she told me we didn't have to stand in the cold and watch her. What boy doesn't like watching you guys pick up the U-Boxes? Then, on the 10th, two U-Boxes were too close together, so I couldn’t get my kid's beds out for them to sleep. Yes, they were in a warm home and slept on air mattresses, but we should have been able to get in my U-Box. I called U-Haul that night and complained. No one called me about it the next day. My experience was not the greatest, but it wasn’t horrible, so U-Haul gets a 5 out of 10.
Jessica WA place to sit down would be nice
MICHAEL BThe driver Diane was incredibly friendly and skilled
Janel YDrop off process was very easy.
kevin lI had THE BEST customer service experience by the ladies working at the desk! They were so helpful and polite. Excellent staff! On top of that, I had carts to assist in moving my belongings!!! And it was nice that a lock was provided! I had my own, but didn't need it. Thank you so much for making this experience so easy, because moving is anything but easy! Blessings!!!
marshall r | First ImpressionsThe entire process of ordering boxes, delivery, storage and pick-up was seamless. We would use this service again if needed.
STEVEN NTrailer worked well for our move.
Timothy RMorgan was awesome!
STANLEY H | First ImpressionsDe verdad la joven q me atendió aun yo no dominando iso todo loq estuvo a su disposición para ayudarme de doy un100 por du atención
OMAR R | First ImpressionsService was fast. We were in and out with a hand truck in less than 10 min. Return is simple too
JOANNE CTell the customer that they have a past due balance on their account when they schedule a reservation .
ASHLEE SSeth the General Manager is the BEST! He was very accommodating during a stressful move. He was patient and always welcoming when I asked a lot of questions! Everyone’s kindness and professionalism at this site is amazing!
JAMIE SRental was easy and quick. Would definitely recommend the Carlisle location - seems well managed and staffed by professional and friendly employees.
Michael BGreat service. The Trailer worked well and the folks were very friendly and helpful. I will use this service again and recommend it to friends.
JERRY JThis this the best Uhaul experience I’ve ever had, store worker were pleasant to work with and very professional. I retired from the military and have used Uhaul a lot and I appreciate their assistance everywhere I’ve been, but this location stands out as the best one!
Ronald AAmber, and all the staff there was so helpful, friendly, and clear! I felt great about the experience, and confident about my new rental. Amber went above and beyond to make sure I understand the process, the lock and the bay doors. Would recommend.
Amy P | Online Move InThank you so much everything was great
JOHN H | Overall ExperienceThank you for making it very easy to get my items and if I had any questions someone's there to answer outstanding job I definitely would recommend God bless you keep you safe and a Happy New Year 🎄🎁🎇
MELVIN L | Overall ExperienceSimply, a good place!
ALLAN MVery efficient service, always have equipment ready. Friendly staff.
ALLAN MThank you good job keep going
MANIS GFriendly, helpful. Clean. Great having indoor loading areas.
Cynthia M | Overall ExperienceVERY HELPFUL !!
denise w | First ImpressionsFriendly staff and very clean
Ronald C | First ImpressionsWe are so impressed with with the friendly, professional service we received. Best ever in years! Amber provided excellent service with a smile and because of her we made a decision to rent with Uhaul the day we walked in— initially just for information. She went out of her way to make it pleasant and easy for us as she was knowledgeable and articulate and took the time to hear what we were looking for and exceeded our expectations of making sure we got what we were looking for. The facilities, location and prices are great! We definitely will be recommending this facility to our contacts/friends/family. Sincerely, Thank you so much.
MARLA R | First ImpressionsI’m very pleased with the storage facility.
MICHAEL Z | First ImpressionsKeep up your high standards of customer service May more customers recognize that you're excellence to each customer
MELVIN L | First ImpressionsThank you for all your help and the use of your facility
Jamey K | Overall ExperienceNice storage clean,i will recommend to anyone
ALEN U | Overall ExperienceThe staff were very plesant,and very helpful.
barbara r | Overall ExperienceGreat group of ppl for my 2 1/2 yes renting.
Rebecca C | Overall ExperienceEverything from returning the rental truck to getting the storage went perfectly. Stag actually went out of their way to assist me. Super-professional.
PAUL B | First ImpressionsThis U-Haul service provider is excellent. Staff is friendly, helpful and willing to help. I will always use uhaul for moving and storage needs.
Jennifer W | Overall Experiencestaff was extremely helpful & friendly helped me with everything i needed
Brandon K | First ImpressionsShawna is amazing. Very friendly. Went above and beyond to help me. I truly appreciate her and all she had done. U-haul is lucky to have such an amazing person working for them. Thank you!!!
Paul W | First ImpressionsAmazing service and facilities. Easy access to our storage unit and very helpful staff. 100% would recommend this location to anyone in the local area!!
andrew t | First ImpressionsGreat staff great service!
Ram K | Overall ExperienceLove the bay access -- that is a major plus. It would have been nice to have a few larger courtesy carts for moving couches or other larger items.
Meryl D | Online Move InI got roaches and diff bugs crawling and killed from my belongings after being moved. Theres now an awful cat urine smell and ive never owned a cat. The hours are awful to people who work all day and cant gethere during the day or nightshifts who only function at night time. The people are rude. Call 50 times a day if ypur a day late on payment but waiting hours or days for them to do their job and unlock it. Worse storage experience ive had my entire lofe so far.
Brittany H | Overall ExperienceThe customer service was awesome
danielle t | First ImpressionsStaff always very friendly and willing to help. I felt very good about storing my furniture for several months. The cleanliness and the climate control made my choice easy. Would definitely recommend to friends. I would use again if I moved back to Carlisle. Thank you U-Haul for doing a great job!!!
DONNA B | Overall ExperienceOnly issue was that the communication about accessing the building did not indicate that there were two key pads we needed to enter our code into: one to “check-in” and one to open the doors. We had to call to get assistance. Otherwise, the online purchase and check in went very well and was convenient.
William A | Online Move InThe staff is professional, very helpful, knowledgeable and friendly. They explained everything clearly and concisely.
Robert K | First ImpressionsI had a death on my family my child and tried to explain an than before all that a representative messed up and double charged me a big mess I will let everyone know . than sold my belongings
Mary P | Overall ExperienceGreat Customer service!
DAVID H | First ImpressionsThank you all for your help at the need of myself last minute on a Sunday!! Y'all are amazing..
JENNA - | First ImpressionsI never had a single issue while renting at uhaul Carlisle. The staff are professional and very friendly
JUDITH C | Overall ExperienceGreat customer service
Chiquita M | Online Move InAll the other staff members at the location (1180 Walnut Bottom Rd, Carlisle, PA 17015) I’m renting are an absolute delight. Very helpful understanding and resolved any of my issues very quickly. From the janitorial staff to the owner. Everybody made it very easy to get belongings moved in. Getting my units reserved was an exceptionally good experience.
Windy B | First ImpressionsWay too expensive for them little closets.
SHAYLAH D | Overall ExperienceWe unfortunately had to store and pay for the storage of my daughter and her kids items. Everything was convenient, secure, temperature controlled and clean which made the inconvenience less stressful. Thanks to the staff for being super helpful at all times
diane o | Overall ExperienceThe young man who helped me at the location in Carlisle Pennsylvania was beyond polite and helpful. Very friendly, showed me everything that I needed to know about my storage area. I've never stored anything in a facility like yours. I would venture to say that there would be less risk of infection doing surgery there been in any Hospital. Very clean!
Jennifer W | First ImpressionsBeing able to move out over the phone was convenient.
Teresa P | Overall ExperienceThe move in experience was fairly easy and quick. I like how they handle security and feel as if my belongings will be safe while being stored at U-Haul. I also got my first month free which is nicely added bonus to the experience.
Allyson K | First ImpressionsI only needed the unit for a short time in between moving, so I didn't have the same experience as someone looking for long term storage, so I gave 4 stars, as I don't really have a frame of reference. However, this was all super convenient - I never even *had* to actually go into the office other than closing out my account, and going to get a clicker when the garage doors were fixed. Would definitely do this again, as I received the unit at no cost for a full month when I rented the moving truck.
Jayden A | Overall ExperienceA safe environment. Clean and handy.
DONNA R | First ImpressionsOrganized. Friendly. The best. Never going back to “independent” poorly unkept facility
JON S | First ImpressionsPersonnel was very friendly and helpful. Everyone was very polite and answer all of our questions!
MARSHA D | First ImpressionsX
Jeffrey L | First ImpressionsIt's fun walking in here and remembering it as K-Mart. A little eerie when you're the only one in the facility, but there are cameras EVERYWHERE, which makes me feel safer. They provide complementary carts and an automatic entry door after hours. They also offer special insurance, which I recommend purchasing. The free lock was also awesome to receive. My only concern was the restroom that I used - it smelled pretty weird (like the fan/vent wasn't working properly) and there were no paper towels left. Toilet paper was abundant though, and the soap was full. Maybe I just picked a bad one to use, as there are a few restrooms in the facility.
Jayden A | Online Move InVery glad this facility was available so close by. Highly recommend.
Michael T | Overall ExperienceThe staff was always incredibly helpful and friendly!
JACLYN B | Overall ExperienceThank you for accommodating us during our time of need. We truly appreciate you all you have done for us during such a hectic time.
WHITNEY D | First ImpressionsI like that you can drive in and that there are hand carts for use.
James G | Online Move InWelp, lemme give it to ya straight. I hate moving more than I hate my mother...& lemme tell ya..driving a car into a telephone pole at 150mph is more soothing than being around her.. but anyways. You guys made it so easy to hide my annoying mother during the move. The storage was Convenient, cheap, & roomie. With all that.. clutter gone..my house has never been so quiet. Drive in bay doors kept the harsh cold weather out and provided for a discreet & shaded moving experience, under all 17 aliases & paid help. You guys are wonderful for taking the time to make sure your customers are happy no questions asked. The women was so kind
DAVID C | First ImpressionsWhat
Amber F | Overall ExperienceVery nice and clean as well as easy to get into and load the truck 🚚
WILLIAM S | Overall ExperienceThe guy who helped me yesterday was amazing!!!
CHRISTINA C | First ImpressionsOnly 1 promotion while others have multiple to benefit multiple situations. Prices are decent but still way to expensive to not have half the amenities as other less known facilities. The access times suck for people who work nights and do most priorities and stuff at night. If im paying i should be able to access my belongings anytime i want otherwise you should cut prices or your company should be paying for insurances since its apparently your property half of the time im paying for it anyway. Do better uhaul. Very disappointed and annoyed.
Brittany H | First ImpressionsI love the place being temp. Controlled and just pulling in the bay, out of the rain and cold is the best idea. Staff were always friendly and helpful! Two thumbs up!!
CHRISTINE I | Overall ExperienceBest U-Haul facility I have ever used
Robert F | Overall ExperienceJust moved in but very helpful staff here so far. Clean place.
Cynthia M | Online Move InOnline confirmations should make it clear that you need to check in at the office first when moving in.
Laura M | Online Move InI am very pleased with the experience I have had at the U-Haul Moving and Storage of Carlisle. Staff was very professional. Explained everything and made sure you didn't have any questions. I was impressed as to how clean the area was inside and out. Seth was super and very helpful. I would definitely recommend to my family and friends. Keep up the good work!!
DONNA B | First ImpressionsGreat drive in loading bay feature. Well lit and air conditioning as well. Overall nice facility.
Delilah p | Overall ExperienceI did not need to use the office or staff. I handled everything using the app and site.
Kevin I | Overall ExperienceThe only reason I did not rate it at 5 stars was for 2 reasons. One - the lock provided had one bent key not allowing my daughter and my wife to share keys. Two - there was only one restroom and it was over 25 minutes before it could be accessed.
WILLIAM S | Online Move InExcellent customer service. Very pleased with the storage unit.
Andrew F | First ImpressionsSeth was super helpful! He made the rental experience very smooth and easy.
Steffanie C | Overall ExperienceEasy to set up account online, helpful staff when closing account. The facility was well lit, clean and I felt safe while inside.
Dianne F | Overall ExperienceEvery person I have worked with at your store has been very easy to talk to and very helpful. I would recommend this storage place to anyone.
DANIELLE G | Overall ExperienceThey didn't allow pro rating for early move out. . Other than that it was good.
Lynda P | Overall ExperienceHad no problems the staff was kind and helpful
Christopher H | Overall ExperienceGreat facility. Definitely worth the money and time.
Chris C | Overall ExperienceNice clean safe
Ahmed S | Overall ExperiencePretty low prices given the pricier alternatives in the area, and included - I got temperature control, use of carts, lighting, free padlock, surveillance cameras everywhere, and a covered garage loading / unloading area out of the rain and hot sun! Nobody else’s storage businesses can compete with Walnut Bottom U-Haul location! Perfect! Thanks!
LAVERRO R | First ImpressionsStaff at Carlisle U-Haul is great!
James S | Overall ExperienceRental agent very pleasant and helpful.
HELAIN C | Overall ExperienceYou need to be found better on web searches. I typed in storage and your business does not come up. A friend then suggested your site. You are losing out to others due to the internet not picking you up locally.
DENISE M | First ImpressionsWe were extremely satisfied with our storage experience with Uhaul. We used the drive in bay each visit which was especially helpful on rainy days. We liked the extra security of each unit being alarmed. We already have recommended this facility to others.
Nathan P | Overall ExperienceGreat customer service!
Delilah p | Online Move InIt was all so easy. Excellent equipment available and super clean facility. Appreciate the drive in bays.
Bevin L | Online Move InU-Haul has been there for my family from my childhood whether we were going short distances or across the country always there any time we had any issues y'all were we were able to contact you no matter what time of night and I'm just grateful for you all y'all are awesome!
Dionne D | Online Move InA little pricey but not too bad.
Yaw O | Online Move InExcellent facility!
Julie G | Overall ExperienceStaff are friendly and helpful.!!!!
DANIELLE G | First ImpressionsGreat staff!
JOSE L | Online Move InWe are renting a truck in a few weeks, let's hope all goes well
DAWN R | Online Move InThe only problem is the lock we bought was not easy to use with the key which eventually broke off in the lock and we had to pay a locksmith to cut it off. Also the door handle was not easy to get closed. It did not slide easily and took some effort and patience to get closed.
Kay B | Overall ExperienceVery easy. Helpful.
Daniel H | Online Move InOffice person was unclear about how to access storage room. They did give a map and outlined the route to take. Didn't not mention or say anything about a key card for security system. Never received a key card to gain access to storage facility.
Alex S | Online Move InEverything was amazing. The staff was so helpful.
TIMOTHY Y | First ImpressionsStoring my belongings in your unit was a nice experience. Dry and nice to be inside when getting things in or out. Recommend your facility to anyone. Thank you.
TERRI D | Overall ExperienceThanks Dave !
Dave B | First ImpressionsI think that they are a rip off and I also believe that it's a scam , I have information on this place and it is gonna. Be taken to the main office
Mary P | Overall ExperienceGreat storage place, spotless and convenient! The staff went above and beyond my expectations!!!
Deborah B | Overall ExperienceThank you for this experience. It was worry free.
Gary M | Overall ExperienceMoving from RI to PA was a struggle. However, the people at this UHaul are kind, respectful, and extremely helpful. It made the move easier. Thanks to everyone that works there for being consistently friendly!
ALLYSSAH P | Overall ExperienceStaff was always very friendly And helpful. The facility was always clean and secured. I will use them again in the future!
Katherine S | Overall ExperienceThis place met my needs. the General Manager is a super friendly, knowledgeable, and helpful guy. When I moved in, he was very accommodating to me and it is evident he wants his customers to be happy with the service they provide. I recently moved out of my storage unit I was able to complete the check-out process quickly and easily. My only issue with this storage facility was that my unit was placed all the way in the back of the facility and I had to weave around a lot of corridors when moving my belongings in / out (which was A LOT of stuff from a 3 bed/1800 sq. ft home). It was a several minute walk from my unit to the loading area where we could pull the truck into, so that was incredibly inconvenient and frustrating when mopving in and out. Upon moving into my storage unit a few months ago, the employee helping me told me there were other units closer to the loading area that were available, but he couldn't figure out how to change it in the computer system so I was stuck all the way in the back. That was my main issue... but other than that, this place got the job done and I appreciate the GM's help and knowledge.
Andrea G | Overall ExperienceStaff was very helpful and great to work with.
Robert K | First ImpressionsDave and staff were very friendly and helpful!! Great secure place to store my belongings!!
LYLLIA C | Overall ExperienceThese employees went above and beyond to ensure I had what I needed. They were kind and helpful and excellent communicators.
ALLYSSAH P | First ImpressionsNeed more doors to enter the place because customers kept them tied up last night for like two hours sitting in there eating they weren’t even unloading stuff which put us on a setback we are pushing to get everything in there by 10 o’clock
kandi h | Online Move InThe army veteran who works there is extremely nasty in attitude and treatment of others. He stared at me while I finished a phone conversation on speaker while moving out. He then tried to blame me for split water that he asked if I had done on purpose? I said of course not, do you want help cleaning it? And he didn’t even want any help and had a cleaning person available. I would of not use this facility. Not enough cameras on the inside. And that guy does not belong in customer service and clearly hates his job and other people.
Jillian K | Overall ExperienceI loved being able to park in the garage while I was loading or unloading.
Maynard H | Overall ExperienceVery friendly staff, great facility, and easy to use! Always a cart available for moving things and a giant bay to pull into.
nicole w | Overall ExperienceEveryone was helpful and friendly!
JOANNE P | First ImpressionsI didn't have my homeowner's insurance policy number with me when I initiated the contract and the customer service rep told me I could call back with my policy and have it credited back to my account. I called back the next day and provided my policy number and the CSR told me I would see a credit for the next month's bill. When I got the next month's statement, I didn't see a credit and called the facility. I was told I needed to contact UHaul customer service. They proceeded to tell me I would not get a credit for one day of Uhaul insurance. This is the only thing making me leery of using U Haul in the future.
Robert K | Overall ExperienceDavid Burden the General Manager was very helpful, kind, and efficient. He explained and made sure I understood everything. He told me if I needed anything not to hesitate to ask.
Barbara s | First ImpressionsThis is a great facility. Clean, well maintained, well lit with a friendly and very helpful staff. I have already recommended it to several friends and will continue to do so.
ARTHUR S | Overall ExperienceClean environment
Taylor S | Online Move InFriendly staff and nice storage unit.
DENISE D | First ImpressionsSuper easy to unload in an indoor facility. Man at register explained it all and had my unit in about 5 minutes.
MARK A | First ImpressionsThe manager there has fantastic very knowledgeable, friendly and helpful
Consuelo V | First ImpressionsVery friendly staff. Facilities are clean and secure.
Jason B | First ImpressionsGreat experience from the start!
Christopher W | First ImpressionsThe manager is very rude and not personable at all
Jennifer C | Overall ExperienceI’ve never been so impressed with the storage spaces and with the customer service. David went above and beyond my expectations.
Deborah B | First ImpressionsOnly problem was the pricing. Could've almost rented a efficiency for the price. Little exaggerated. Also should have been pro rated since we left early
GARY E | Overall ExperienceOverall my experience was great. The employees at this location are super friendly, knowledgeable, accommodating and helpful. It made me glad I selected this location over others in the area. They walked me through everything and answered my many questions. The only “negative” was that the computer assigned my storage unit at basically the farthest point away from the unloading area, and when the employees discovered it and found a closer spot for me (which I was sitting there for so I heard it), they couldn’t figure out how to move me from the original storage unit to the closer one. This was a huge bummer as I was moving a lot of stuff and had to make many many trips weaving around the facility from the unload zone. This was frustrating to me, knowing there were open units closer. But it is what it is. I still very much appreciate the employees here. Very very friendly.
Andrea G | First ImpressionsTerrible!!! Hello , I just spoke on the phone General Manager David Burden Jr at 1180 Walnut Bottom Rd Carlisle, PA 17015 about a Unit I have been trying to Close since May 27th. When I spoke with him he advised on May 27th he would do a one time exception and refund me what I paid being I did not use the unit at all and rented a truck. This is not acceptable and I can't accept the decision I was told that I cannot get a refund. I went in the 27th and tried to close unit and the workers at this location said no to wait for David to give me a call after the holiday. I never heard from him until today. I received a call from his worker and went the next day and tried again and was told the same exact thing. This is not my fault that the lock was not taken off when I am being advised not to take it off. I also rented a truck and was supposed to get a month off which is why he stated he would make the exception. I have been dealing with this since May 27th.
Crystal T | Overall ExperienceAwesome!!
Tammy A | First ImpressionsGood deal. Very good security and climate controlled.
Peter K | First ImpressionsVery pleased with the facility and the fact that it’s indoors, has restroom facilities and is climate controlled. In fact, have rented a second space for our daughter while she is between apartments
diane o | First ImpressionsDave was fantastic and very understanding of my travel arrangements. He AND his staff were fantastic. Thanks again!
JOEL G | Overall ExperienceStorage units a bit on the pricey side for the amount of space that’s being offered
Shadae M | First ImpressionsI hated that Kmart closed but I love that U-Haul moved in, in it's place.
Maynard H | First Impressions.
Julie G | First ImpressionsThe people was friendly and they took real good care of me , it wasn’t a hassle and they were respectful I would definitely recommend them to others
Bruce B | First ImpressionsStaff especially the women were so nice to us , facility is clean ,it was a nice experience especially were first timer in moving in and out ,thank u U-HAUL
cleofe d | Overall ExperienceGreat all around very helpful
LARRY H | First ImpressionsMade my transition from Texas to Pennsylvania that much smoother. THANL YOU!!!
Stanley S | Overall ExperienceSo easy to deal with them and couldn't have found a nicer staff.
johanna c | First ImpressionsIncredible customer service and response time if we ever had a concern. Thank you
lylila m | Overall ExperienceGreat location, very clean and extremely friendly staff.
Nadia B | Overall ExperienceGreat move-in experience. Staff were patient and friendly when showing me how to access my unit. , Great bright lights and climate controlled temperature are super. Everything is so clean. Monthly fees are lower than some storage units in area. Highly recommend.
Charlotte K | First ImpressionsAwesome
Diana O | First ImpressionsGood
Edward T | First ImpressionsCustomer service was great! It would be awesome to change your storage access to 24 hours. Thank you
lylila m | First ImpressionsGreat experience. Just what I need. Tanya was excellent!! Because of the construction going on, the conditions were not the best. But I understand and appreciate the first month free!!
Ardell H | First ImpressionsFacility is well maintained and finished areas are very clean. They even smell clean.
Marjory N | First ImpressionsExcellent customer service, they made a hectic moving day so much easier. I would highly recommend them, their facility was Exceptionally clean and comfortable, the staff gave me a tour of the layout and showed me one on one how to use the entry system and how to activate the alarm that is individually set for each unit. My overall experience with them was excellent, and I would highly recommend them to anyone looking to store home goods in a secure, protected area.
Nadia B | First ImpressionsDavid, Darlene, and the staff are focused on providing the best possible customer experience. What a great find in the Carlisle area
DOUGLAS D | First Impressions