Very pleasant customer service people! Place was spotless, very pleasant experience
MARSHA D | Overall ExperienceSelf Storage Units in Carlisle, PA, 17015
U-Haul Moving & Storage of Carlisle
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Storage Customer Reviews
- 4.5 Average Customer Rating
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I've said this before in prior reviews, but Seth in particular is top notch. He was very patient with me when I got my first unit 2 years ago. My husband had always dealt with the storage units we used periodically and I had no clue how to do anything. He took the time to physically come show me each step. I had to get a 2nd unit for use during a remodel and I didn't look anywhere else. Should I ever need storage again I'll be back.
Teresa P | Overall ExperienceThe staff at the Walnut Bottom U-Haul are excellent. I would much prefer to deal with them directly than work through the app.
James R | Online Move InAwesome staff. Special shout out to Ms. Amber. She really went out of her way to help me. Great facility!
Kevin W | Overall ExperienceJeremy and Amber and another fellow, I didn't catch his name, they were all fantastic during a very difficult time for us. I had only ever been in 2 other storage places, but this was the best! It's really a Godsend for us. I highly recommend this UHaul!
RUTH M | First ImpressionsEveryone we encountered were very friendly, accommodating, clear on information they provided. Thank you for your patience and kindness! Job Well Done ...Amber, Jeremy, Beth, Morgan at the U-haul location on 1180 Walnut Bottom Road, Carlisle, PA 17015
KATHERIN P | First ImpressionsStaff was knowledgeable and friendly.
Chiquita M | First ImpressionsClean and easy!
CHRISTINE T | First ImpressionsThank you!!
Anna P | Online Move InI put my card on file to call in and authorize monthly payments. Not auto pay. But all the sudden you guys decided it was ok to charge my card without authorization. Causing me multiple overdraft fees because I have to move money into that account to make payments, I didnt keep it funded regularly. So thank you for taking it upon yourself to charge my card n screw me regularly
DAVID C | Overall ExperienceThe facility itself is clean and easy to find. However, I did have an issue with our move-in as they had cancelled are our reservations and were were left with a truck and our items and no where to go. Full Story: We went in person to check-in and rent a box truck. Got the truck, the garage clicker, access code, and lock for the storage unit. Fast forward to after we loaded our truck up and returned to the facility to empty our belongings into our unit and return the truck. Upon arrival, we could not access anything as we did not have a valid rental agreement. They had cancelled them all. I spent an hour on the phone with 5 agents and we ended up just leaving the truck on the lot with our stuff in it, as we would be responsible for the late drop off and extra mileage to drive home. So we had to go back the next day and explain the situation again. The manager at this facility was very helpful and did what she could. I am now fighting U-Haul on the extra charges beyond our control.
Lauren B | First ImpressionsJeremy was very helpful with getting me squared away and went over everything with good detail on how to use the facility. Thanks for the help.
JEFFREY M | First ImpressionsSuch an easy process online. Space was clean and well taken care of. The only negative was that it seemed like the lights were out where our unit was located. We were able to make it work though. Would recommend.
Christi M | Overall ExperienceBeth was acceptional,very knowledgeable in your store
THOMAS B | First Impressions