Customer Reviews for U-Haul Moving & Storage of Castle Rock

Rating:

4.0

First trialer, showed signs of rust, did not look weather tight- was not issued it because of lights not working. Second trailer looked better, but lights did not work. Third trialer looked new and lights worked. Why were not the trialers inspected before trying to issue them out? 2/3 with light issues is a problem. Tech side and human contact were all professional and top shelf

Rating:

5.0

The staff were so nice and helpful.

Rating:

4.0

My issue is not with the location but rather the scheduling/reservation arm of UHaul. After “reserving” a 26ft truck at a location close to my house a week before our move date I received a voicemail stating my 20 ft truck (smaller) could be picked up the next day at a location 45 minutes from my house. So smaller truck and further distance to pick up! Why reserve a truck and use UHauls third party loaders which U-Haul takes a 15% cut of?!?! No acknowledgment that UHaul messed up, they didn’t make it right just gave a take it or leave it mentality. Thanks for making an already hard stressful situation more difficult.

Rating:

5.0

Very nice

Rating:

5.0

Nothing to improve. Excellent customer service.

Rating:

1.0

The truck was broken with a coolant leak. The location knowingly dispatched a broken truck because this location didn’t want to pay me the $50 Guarantee for not being able to satisfy the reservation so they knowingly dispatched me a truck that needed repairs instead of calling me the day before and telling me otherwise. They also wouldn’t upgrade me to a 20ft truck at the same price and they didn’t even call to see if any other U-Haul locations had a 15ft truck available. Instead they told me it had a coolant leak and to watch the temperature gauge. I checked the truck before leaving and noticed it was low on coolant and told the guys who came and used two bottles of coolant to fill it up. While filling it up he told me that he had just topped it off which scared me and is when I asked if I should get a different truck and was told that it should be good to go to Golden over an hour away, so I babied it on the side roads for the majority of the way there instead of taking i25 because I didn’t want to break down and cause an accident and I was trying to respect U-Haul’s equipment. This cost a lot of time and some stress. I picked the truck up at 10am and dropped it off at 6:30pm and all I moved was a couch, tables and chairs. I spoke with the assistant manager Kryslin at the drop off location and showed her the documentation I had in pictures, videos and even a note acknowledging the coolant leak and damaged truck being dispatched to me that is signed by the dispatch location on their camera at 10am, she encouraged me to leave this review and contact corporate and customer support

Rating:

5.0

Great experience, quick return and great staff on hand to help.

Rating:

5.0

Staff is great!

Rating:

5.0

I just found the cabinet to be very dirty. There was a lot of markings on the passenger window like a dog had been sitting in there. The location was fantastic. Loved the people that works there. They just should’ve given me a clean vehicle not the end of the world and I would rent from them again in a minute.

Rating:

1.0

First the regional team contacted me to tell me they could not allow a 48 hr rental during the summer. Rather than look into solutions or alternatives all I heard was I can’t do it and my hands are tied. Finally after asking multiple other ways to structure it they allowed a 24 hr rental. Then I showed up and no one was at the desk which cut into my rental time. Then when someone finally appeared 15 minutes later, they couldn’t find the keys. While the truck was clean, it ran terribly. Rough shifting, and engine sounded bad with terrible acceleration. Handling and suspension seemed to be in good shape though. I will not be using this location ever again as the one on Kellog is 5 star service and equipment. The gal who runs that location (Beth) gives exceptional customer service too. Save yourself and find a different location.

Rating:

5.0

Staff at Castle Rock were very helpful and professional. They hitched up and off the U-box in a timely / safe manner w/o issue. The U-box which originated in Virginia arrived ahead of schedule and nothing in the U-Box shifted in transit.

Rating:

5.0

Awesome experience. Will absolutely be using U-Haul again

Rating:

5.0

I dealt with Ethan on the phone helping me out with a moving issue, and I worked with Mohammed in person on the same issue when I arrived at the facility. This issue was related to my upcoming storage move-in. Both of these young men were exceptionally helpful and exceedingly patient with me. When I actually came in to take possession of the unit, Zack helped me and continued with the excellent customer service. I am very grateful to the folks at this location, and I really appreciate their professional attitudes.

Rating:

4.0

Providing receipt as a .pdf file and not a .png. Who in the hell provides receipts as a .png file.

Rating:

5.0

Drop off was easy and the people were very helpful.

Rating:

5.0

Josh the manager and all his staff have always been excellent to work with. Friendly, helpful, and understanding. Really enjoyed using these facilities.

Rating:

5.0

Young man who helped me hook up trailer was extremely helpful

Rating:

4.0

They replaced lights in the car dolly, were fast and efficient .

Rating:

5.0

Very nice people working at the facility in castle rock. Wonderful facility that served my every need!! Thank you!!

Rating:

5.0

Service the ratchets on the auto transport

Rating:

5.0

Help me with a faulty hitch and provided a much safer solution at an affordable price. Employees provided great customer care.

Rating:

5.0

Very friendly, knowledgeable, helpful, patient

Rating:

5.0

The team at this location did an absolutely incredible job! I would highly recommend them to anyone looking to install a tow hitch or for any other moving services.

Rating:

5.0

Great experience both in picking up my rental in Castle Rock and dropping it off in Woodland Park!

Rating:

5.0

Very friendly and was able to work a solution for renting a trailer to move our son that was budget friendly.

Rating:

5.0

Nothing. Everything was excellent.

Rating:

5.0

I had a trailer tire blowout. It took 3.5 hours to get it fixed.

Rating:

5.0

Nothing. Everything was great.

Rating:

5.0

The staff at this location are very helpful and the store is clean and well stocked.

Rating:

5.0

Josh and his team did a great job! I was in & out in an hour!

Rating:

5.0

Everything was great, I wouldn’t change a thing

Rating:

5.0

Fast and friendly service

Rating:

5.0

Customer service was excellent. All my needs were met plus cross sell of boxes I would not have bought otherwise.

Rating:

5.0

Thank you guys so much! The container and all my items made it here to Florida safely.

Rating:

5.0

Better explanation of how drop off works through online and app options, particularly for after hours needs.

Rating:

5.0

Well informed and helpful staff!

Rating:

5.0

No comments as my experience was 100% perfect from pick-up to drop-off

Rating:

5.0

Clerk who assisted was very efficient and personable.

Rating:

5.0

Friendly fast service. Equipment appears to be well maintained.

Rating:

5.0

Zachary was very professional and accommodating

Rating:

4.0

Wait time on phone

Rating:

5.0

The staff was very polite and professional, both on the rental and return.

Rating:

5.0

Anden helped me from beginning to end. Very professional, very kind. Answered all of my questions and made the process seamless and easy. I will recommend this location to everyone I know that needs a rental. Very happy with my experience here.

Rating:

5.0

Great location, friendly staff, clean storage units!

Rating:

5.0

Best U-Haul experience we have ever had!

Rating:

5.0

Not the closest to my home or move. The Manager is awesome, so I keep going back.

Rating:

5.0

Josh Wheat was very helpful and was good to inform us about the procedure to enter the facility. Helped us with any questions. Very nice facility!

Rating:

4.0

Great customer service easy check in and out

Rating:

5.0

The guys working there are absolutely amazing!! I cannot thank them enough for all their help and flexibility with me the last few days. Give them a raise !

Rating:

5.0

Passenger side ratchet strap not holding

Rating:

5.0

Friendly

Rating:

5.0

Everything went great.

Rating:

5.0

Friendly, courteous & professional staff. Easy to work with. Will use them again!

Rating:

5.0

Please ensure tow dolly equipment is properly maintained.

Rating:

5.0

Everyone I talked to and worked with was courteous, professional, and efficient. The interior of the building was neat and made me feel welcome. The Cargo Van I rented was clean throughout. I was carrying a queen size mattress, and the floor of the cargo van was so clean I could set the mattress right on the floor of the van. Next time I need to rent a cargo van or truck, this is the U-Haul I will call!

Rating:

5.0

Special shout out to Josh Wheat at the Castle Rock location. He was always super friendly and helpful whenever I had questions or issues.

Rating:

5.0

Great staff and Great Customer Service Experience

Rating:

5.0

These people really took care of us! Totally recommend!

Rating:

5.0

Every experience at this location went great. Zach was awesome.

Rating:

4.0

They said there would be a lock for me in the unit and there was not.

Rating:

4.0

Rates should be pro-rated. I had to pay a full month’s rent for ten days.

Rating:

5.0

Great staff st this store, very good experience.

Rating:

5.0

These guys were great! Super helpful. They made everything easy and convenient

Rating:

5.0

Excellent, friendly customer service

Rating:

5.0

Great place, great people

Rating:

5.0

Very professional staff, clean facilities, easily accessible

Rating:

5.0

The units we rented worked perfectly for our needs. Thank you!

Rating:

2.0

Staff confused about reservations

Rating:

5.0

Josh and his team were great!! The 5 storage lockers were clean and I loved the fact that its temperature controlled. Thanks for the great service.

Rating:

5.0

Josh was amazing! Very helpful during the entire process. If I need storage again I will use this facility.

Rating:

5.0

Well now, darlin’, if you find yourself in need of a move down yonder in Castle Rock, Colorado, I suggest you mosey right on over to that U-Haul, and make sure you ask for Zach and Josh. Now, I ain't one to heap praise without good reason, but those boys? They were slicker than a greased hog at a county fair. With charm and precision, they wrangled my mess of a move like it was nothin' more than a Sunday stroll. I was fully expectin' to be up to my neck in trouble, but Zach and Josh, well, they made quick work of it. I reckon they could’ve packed the devil himself into that U-Haul without so much as a wrinkle in their brow. Now, let me make somethin' real clear—service like that don't come easy, nor often. These boys went beyond the call of duty, faster than a six-shooter on a Saturday night. Zach, with a wit as sharp as a razor, and Josh, cool-headed and steady as they come, had me grinnin’ ear to ear by the end of the day. If you're fixin' to move or store somethin’, I do declare, you'd be a fool not to ask for those two gentlemen. They’ll have you squared away quicker than you can say “I’ll be your Huckleberry,” and I reckon you’ll walk away smilin' like a cat that just ate the canary.

Rating:

5.0

Great and very helpful experience. The GM and staff were always very friendly and helpful. 10/10 experience, thank you all so much!

Rating:

5.0

From the moment I entered the U-Haul facility, I could tell it was under great management. Josh who set up my account, was friendly, professional, and went above and beyond to make sure that my wife and I had a pleasant experience. After getting everything set up, we had help from Muhammad who was great to deal with. Just as Josh, he was professional and extremely kind and knowledgeable. My wife and I had a EXCELLENT experience. Hats off to Josh and Muhammad.

Rating:

5.0

I’m spacing on names, but the GM and the person who helped me get my trailer and get started with my storage unit provided excellent customer service. Not only that, but they were also friendly and easy to communicate with. Thank you

Rating:

5.0

During a really stressful time, you guys are a breath of calm and sanity. Easily handled the rental of a moving truck, and the next day a storage locker. Castle Rock, thesr guys rule!!

Rating:

5.0

Overall our experience with Uhaul was fantastic.

Rating:

5.0

A great place to store your belongings. I highly recommend! Josh is a great employee to set up everything for your needs. Consider this location as your first go to.

Rating:

5.0

Josh and his staff were friendly and very helpful, everything went smoothly

Rating:

5.0

The staff made my move in very helpful.

Rating:

5.0

Excellent UHaul Storage Facility and very secure and clean!

Rating:

5.0

I loved how they, the staff, was always there to help and very friendly. I would definitely recommend this U-Haul site. It was clean and convenient.

Rating:

5.0

Josh and the other employs are always happy and helpful.

Rating:

5.0

The staff at the U-haul in Castle Rock are brilliant! They are professional but friendly and extremely helpful. No matter what I asked or needed it was never any problem and handled graciously. Wish more companies were like this and had as pleasant and well trained staff.

Rating:

5.0

Josh Wheat and all the other staff are exceptional. They are the kindest people I ever met. They went above and beyond for my family and I. We will always do our Uhaul business at this castle rock location. Thank you Josh and team!

Rating:

5.0

Mr Josh is a great manager

Rating:

4.0

I had an amazing experience the entire staff are so friendly The guy that checked me in went over and beyond in customer service I complimented him several times It’s the building is clean and smells amazing and the prices are nice

Rating:

5.0

I rented 2 10x10s, and a same day 6x12 trailer. Convenient location, helpful and knowledgeable staff. The lady from Pueblo was very helpful. Josh is awesome! He is so good I took him a dozen donuts! I will rent here again.

Rating:

5.0

Soooo grateful!! Thank you!!

Rating:

5.0

I like to like surveys but customer service was fantastic the whole crew. Kudos! 🎉🎉

Rating:

5.0

Management and the employees were very helpful, friendly and professional.

Rating:

4.0

Just a little expensive, but it was a nice facility

Rating:

5.0

Super easy!! Would do it again!!

Rating:

5.0

Quick and easy

Rating:

5.0

Great staff; Clean and well kept.

Rating:

5.0

keep the front lady (from Pueblo) on staff no matter what it takes! She is an absolute gem!!!

Rating:

1.0

Wayne is a very friendly staff member. He needs way more training on how to use your systems. It took more than 45 mins to gain access to the storage we had pre-registered for. We were very patient and understanding but this took far too long and wasted our time.

Rating:

5.0

Thanks for helping make moving day easier.

Rating:

4.0

Josh and his staff were all helpful and friendly.

Rating:

5.0

Excellent sign up lady. She was outstanding with her upbeat personality and helpful and she went the extra mile in all of her explanations too! Wish we had more Customer Service personnel with every company throughout Colorado!

Rating:

5.0

Great service and stellar facility

Rating:

5.0

The staff was so amazing and helpful. The facility was so clean and accessible. I will definitely recommend this uHaul facility to friends and family looking for a storage unit. My friend and I cannot thank you enough for all of the help for the short time we used your facility.

Rating:

3.0

The lady that helped me was nice. She was still learning the system..? My card was charged multiple times because they couldn’t find the unit that I paid for. The guy with long hair was rude for no reason. He had no idea what he was talking about but insisted on interrupting our conversation anyway then stormed off when he couldn’t comprehend the nature of our discussion. Josh was helpful and resolved my issue. My card still has a $191 over charge and multiple $11 insurance charges that should have been credited back. I’m wondering how long it take to get those refunded.

Rating:

5.0

Excellent

Rating:

5.0

Outstandingly U-Haul experience! Clean, new, convenient features like a huge amount of hauling carts, wide elevators, great dock and adverse weather drive-in stalls allowing loading/unloading in rain/snow/excessive heat. Great and helpful staff throughout U-Haul! Clean, conditioned environment for stored items. Secure and comfortable environment. Fantastic for all needs. Huge fan!

Rating:

5.0

I had a storage unit here for a little over a year while house-hunting and always had a good experience when accessing the unit and interacting with staff.

Rating:

5.0

Great Staff and the facility was very well maintained.

Rating:

5.0

I really enjoyed the facility and the Staff. Very clean, secure and friendly people. Much appreciated! Thank you, Rose

Rating:

5.0

Brand new beautiful facilita Building,super clear,all climate unit and very Safe System. Real happy! Trump 👍😄 100%✅️

Rating:

5.0

We had a unique situation which Laurie, Kelly, Michelle and Megan handled well and made our lives easy.

Rating:

5.0

Good customer service.

Rating:

5.0

Great customer service and facility is beautiful and very clean. Thank you!

Rating:

5.0

Easy move in and out. Warm, well lit, and clean.

Rating:

5.0

Super staff and very clean and organized facility. Highly recommended.

Rating:

5.0

Everyone there are very nice and friendly! They take their time to answer any questions you might have, so that you completely understand everything before you get the storage unit!! I highly recommend this location!!!

Rating:

5.0

The staff was kind and courtesy was the word of the day!

Rating:

4.0

Uhual worker used my personal information and found me on social media without my permission and my name was never given I just gave him my phone number linked to my account and than from there he used my private information to find me and contact me.

Rating:

5.0

Emily was Fantastic Thank you

Rating:

5.0

Really a top notch facility, great staff interaction, incredibly supportive. That means a great deal. I’m extremely satisfied and a big-time fan of all things U-Haul.

Rating:

5.0

Very happy with your company..Thank you.

Rating:

5.0

nice facility and security was excellent

Rating:

5.0

The GM is Absolutely Amazing!

Rating:

5.0

The staff went above and beyond to accommodate our needs!

Rating:

5.0

The lady I dealt with at the office was VERY helpful. Dropoff was convenient. Great service!

Rating:

5.0

Amazing friendly knowledgeable staff

Rating:

5.0

This is one of the cleanest place I seen in a while Friendly respectful and helpful

Rating:

4.0

Cost is high.

Rating:

5.0

Everyone was friendly and nice and went over and above to help us

Rating:

5.0

Excellent staff

Rating:

5.0

UHAUL CORPORATE should duplicate castle rock in all key major locations.

Rating:

5.0

Store 834072 is well managed and the staff is friendly, professional, and caring. Especially Pam and Darcy. When I had trouble with doors Darcy spent time with me to get the doors opened. They always helped me out. The units themselves were great. Climate controlled - my furniture did not dry out and was perfect after 8 mos in storage. These folks know what customer service is about.

Rating:

5.0

Amazing use of technology to make move in easy. I loved the pull-in garage area and the carts available for use.

Rating:

5.0

Darcy was very helpful and friendly

Rating:

4.0

Need wider moving carts as I found it difficult to keep stuff on the cart

Rating:

5.0

No comments!

Rating:

4.0

Reserved a 1st floor unit. Went thru the process and the staff member showed me to my unit. It was unavailable due to "air flow" so I had to go back to the office and get another unit, this time on the 2nd floor and it cost $10 more. Pretty frustrating experience

Rating:

5.0

The General Manager, Pam and her staff James , Jim, Darcy were the best.

Rating:

5.0

A great experience both times I rented a truck at this location.

Rating:

5.0

Great storage facility. SUPER SUPER SUPER clean, and well organized. Super friendly staff willing to help.

Rating:

5.0

The woman serving us was amazing! Good job!

Rating:

5.0

Girl I dealt with inside was awesome. Walked me through everything and after a horrible week eased my mind. So far this is the nicest UHaul I have seen and dealt with. Highly recommend!

Rating:

5.0

Super clean storage facility and offices. This location enjoys an awesome cleaning lady who stays on top of all the daily tasks! I’d return to this site for future needs because of the cleanliness. Anyone can build a storage facility, but to do that and keep it clean, well lit, and secured by cameras and other safety features is a whole other story. This is the best storage facility for miles and miles!

Rating:

5.0

Love the management team and Angel.

Rating:

5.0

They were extremely fast and efficient!

Rating:

5.0

Great staff and great faculties!

Rating:

5.0

Everyone is very kind and knowledgeable. Pamela and Angel have a great team.

Rating:

5.0

Pretty good stuff and general manager help out when needed. I do recommend this location. UHAUL lately becoming more and more great and advancing and keeping up with technology and service.

Rating:

5.0

The best service I have ever had it felt like I walked in and was at home

Rating:

5.0

We are very impressed with your entire operation. I would be delighted to recommend your storage facility.😃 Beverly Wells Steven Wells

Rating:

5.0

The Castle Rock facility is a great resource if you are moving. All the employees are helpful and knowledgeable. Thank you for making the moving process a little easier.

Rating:

5.0

Friendly and very helpful!

Rating:

5.0

Price a little high compared to other places. But very nice facility!

Rating:

1.0

I went to get storage and Michael who was working would not serve me. He told me to go elsewhere. He said there was plenty of other storages in town. He walked away from me and ignored me and would not help me. All because I am new in town and I lived at the same address my emergency contact lived. Jimmy the asst manager came after and helped me. But when I got home I realized I didn’t want to keep my stuff somewhere where I was so disrespected.

Rating:

5.0

In all honesty, one of the best storage and rental facilities I have ever used. Very clean and modern with a great staff that was helpful and understanding.

Rating:

1.0

We were fraudulently charged for disposing of 3 mattresses that we did not own, touch, move, dispose of, or in any other way have any contact with. It took 3 weeks and 3+ hours of phone calls to finally get this somewhat resolved. Pamela, the PM, was rude and unhelpful. Angel is one of the worst customer service people we have ever had the misfortune to deal with. The entire facility staff were rude, unhelpful, disrespectful, combative, and wholly unapologetic for these fraudulent charges levied against us. In addition, while this was being worked out, we were locked out of our storage unit and were threatened with eviction and the removal of belongings. The assistant manager, Jimmy, was the one and only remotely helpful person in this experience. I doubt we would have the charges reversed if it had not been for him. However, as a result of this fiasco, we have left the facility and are storing our belongings elsewhere. This entire experience has left us irritated, angered, and disgusted. As a result, we will never utilize UHaul for any reason in the future. We were the wronged party in this matter and keeping $300 for 2 weeks while rudely and disrespectfully yanking us around (and then acting in the end as though a favor had been done) is truly incomprehensible to us. In the end, we regretted not involving law enforcement in the matter as we firmly believe that the staff is running some kind of scam on innocent renters.

Rating:

5.0

The people that work here are absolutely fabulous!!!! So helpful in more ways than one. I have never stored anything before but if I eve do again 100% I’ll be using this place again.

Rating:

3.0

I haven’t experienced a storage facility before so can’t rank it but overall it’s been ok except for the elevator not functioning. Pam and the staff worked hard to come up with a solution to fit my needs.

Rating:

5.0

Pam an angel were of great assistance and the storage unit and vehicle was very, very.

Rating:

5.0

Thank you everything was excellent

Rating:

5.0

The best experience we have ever had with a UHaul facility! Pam, Darcy and Jimmy were all exceedingly helpful and kind. It was nice to have such wonderful help after a long move.

Rating:

5.0

Wonderful service. It is nice to have a great team so close to home. I’ll be getting a U Box this week and a hitch installed soon.

Rating:

5.0

I can't say enough great things about the staff at this particular uhaul location from start to finish they have been more than amazing and helpful. Honesty goes along way even if it's embarrassing. We're all in this together and they are a true team. Thank you to everyone of the employees for everything you have done for me and my babies.

Rating:

5.0

We were very happy from start to finish. Clean facility, helpful staff, easy access!

Rating:

1.0

I can believe that I went back to this place last time I was there the costumer service was the same way mean and unfriendly costumer service. Because I rented a truck I had a free month of storage I set it up only. I showed up and they changed the whole application to their convinces putting me on 3rd floor and on 2 separately units what a joke this place is not add any more to the terrible service they make me purchase 2 locks because they give me 2 units so terrible service. Hope life will never bring me back to this place. Compare to the place up at Gilbert she people there cares is a community thing people and the people at the Gilbert location do. Thank you!!!

Rating:

5.0

This uhaul place is so much nicer than most and the workers go above and beyond to help you

Rating:

5.0

Fun friendly people.

Rating:

5.0

The staff was very nice and helpful. At least twice we needed help and they were fast to accommodate us.

Rating:

5.0

AWESOME PLACE GREAT STAFF..... THANKS TO ALL THE STAFF AND D'ARCY.... COLONEL SCOLARO

Rating:

2.0

All of the employees I in countered where great except Anthony. He was very rude and made me feel stupid like I was a women and didn’t know anything. I would go back to this place however I will not deal with his poor customer service

Rating:

5.0

Employers very accomendating.

Rating:

5.0

Great location, site is well maintained, staff was very helpful

Rating:

5.0

Great staff. Best Store Manager in the world.

Rating:

5.0

Great staff. Very helpful and accommodating. Great energy

Rating:

5.0

The staff are so so helpful. I really appreciate their service.

Rating:

5.0

Best storage ive ever used. Everyone was professional and friendly.

Rating:

5.0

Kendall was awesome. He treated us so well. I'd recommend this store anytime.