Customer Reviews for U-Haul Moving & Storage of Cayce

Rating:

5.0

Angel was terrific

Rating:

5.0

Amber was wonderful and super helpful!!! Thank you so much!

Rating:

1.0

I was charged for a dolly I never received Employee was using their vape and walked away from me in the parking lot before my car was attached to the vehicle dolly on the back of the u-haul.

Rating:

5.0

Nice people. Loved that you repurposed the old Kmart!

Rating:

1.0

We could not get into our facility when the sign said I have access beginning at 5am. The door wouldn’t open. Then we returned at 7am , when the store was supposed to open, no one was there. We stayed there for 45 minutes and no one came to open the store. So U wasted 3 hours of my life waiting for this location to open.

Rating:

5.0

Everyone at the shop was very helpful.

Rating:

5.0

Very good location, organized and efficient.

Rating:

5.0

Very friendly and helpful folks! I was impressed with this location!

Rating:

5.0

Great service

Rating:

5.0

Get some more of the parking lot lights working. And, the alarm on the building seemed to go off at random during the night.

Rating:

3.0

Did pre registration but had to do everything all over again at pickup, was on a tight schedule at time of pickup was under the impression that I could grab and go but that wasn't the case. Was told I couldn't use my vehicle after it was already approved, associate put wrong vehicle in system. Why do pre registration and then do it again?

Rating:

5.0

U-haul changed the drop off location and did not notify me until AFTER I attempted to drop it at the agreed upon location and was told they could not accept it there causing me to drive across town. The small discount for dropping it off 20 miles from my original location was not worth the hassle

Rating:

5.0

Customer service went above and beyond to make my disconnect easy n feasible. Thank u again

Rating:

5.0

Really great experience. Everyone was so helpful. Would recommend to anyone who needs this service.

Rating:

5.0

I've had a unit for over a year there and I can't say one negative thing! The facility was kept super clean, the bathrooms were never nasty , and the employees were cool. I want to give a huge shout out to Angel Owens for being an awesome employee! That gal knew her stuff and her attitude! Psh more people should have her work ethic, period. Hands down, the best employee they got! I would recommend this facility to anyone and everyone who wants a great deal and a safe place to keep your treasures!

Rating:

5.0

Fast install and appears that he did a great job, thanks!

Rating:

4.0

Not sure you can. It was really good. I had my moving help cancel last minute on me late Friday night and called the UHAUL office Saturday morning and moved my pick up date to Sunday no problem. Had my move go way slower than I wanted but with an easy phone call was able to move my time of return twice with no problems. I will use this location or again if needed or recommend to others.

Rating:

2.0

I had to wait 30 minutes before I was assisted which cut into my rental time. Also, they were not helpful throughout the process. They just handed me the keys and failed to go over my contract with me, which they failed to inform me about certain fees which had I’d known I would have canceled my rental. Also, it seems like no one in there enjoys their job. There was a lot of huffing and puffing when it came to assisting others and little to no apology for my experience with them that morning. What was a $69 rental turned into me owing them $170 total. For a 3 hr pick up rental!! Ridiculous. Never using U Haul again, very misleading advertising. And if ur going to run a business like that, hire a crew that can provide contract clarity instead of just handing out keys and saying F it …

Rating:

5.0

Nothing

Rating:

2.0

I had to go find the truck myself (searching through the uhauls for a certain number on the top of the truck) and add the equipment that I rented into the truck as well . I was never offered any help and my hands full, the whole visit was rushed and the employee was just as confused as me with the paperwork and pricing. Horrible experience.

Rating:

5.0

The whole staff is the best.I Love there service and will always use them for my storage needs.

Rating:

4.0

Great customer service

Rating:

5.0

Great job! Thank you, Matthew!

Rating:

4.0

👍🏾

Rating:

5.0

Easy access easy setup. Friendly staff and professional. Great experience !!

Rating:

5.0

Always great service. Reliable and as expected, no surprises. My kind of business.

Rating:

5.0

The original site sent me to this site which was a hour out of the way I broke down at the uhaul place they told me to drop off at which was the wrong place and wouldn't come.

Rating:

5.0

Had some issues with the first trailer, but they quickly swapped it out. Thank You.

Rating:

5.0

Great service level

Rating:

5.0

Al, the GM, was very helpful and friendly, and made my overall experience the best it could be after a very bad start and impression at a different location. I reserved a truck at the U-Haul Moving & Storage of W Columbia location on Orchard Drive. As scheduled, I arrived prior to their normal 10am opening time, but the person who worked the previous day moved the truck under the canopy, but neglected to put the truck keys into the lockbox. Fortunately, your Reservations Center person (who was extremely proficient and friendly) was able to get me a truck at the Cayce location. However, the incompetence of the person at the Orchard Drive location meant I got started about 90 minutes later than planned and resulted in not being able to complete the process of loading and unloading the truck in one day, so an extra day's rental charge had to be incurred unnecessarily and at no fault of myself.

Rating:

5.0

I had a wonderful experience with U-Haul and this location. The truck (10 foot) fit everything with an inch to spare! The price was very affordable and the girls at the front desk were fantastic! I highly recommend this location to meet your moving needs!!

Rating:

4.0

My initial reservation was at another location. The website said it was open when I made the reservation. When I got there it was closed. The sign on the door said they are closed on Saturdays, yet the website said they are open. I had to call for assistance and go to the next store. I didn’t appreciate that. At the next store things went well. There was a miss. When I drove away with the trailer, that they hooked up, about 2 minutes down the road the ramp fell down. I had to stop. They never connected the locking pins. Luckily no damage or accident.

Rating:

5.0

Everything was amazingly helpful……saved the day for my daughter’s move…….thanks so much, and God bless you……Randall Derrick

Rating:

1.0

Completely unacceptable for a U-Haul actual location. Dropping the truck off the attendant stared at me and wouldn’t was unhelpful. Went out reluctantly to check the truck and said nothing to me then just drove off. Took way too long to drop it off . Staff was not courteous or well informed about how to do much of anything terrible experience.

Rating:

4.0

They was friendly

Rating:

1.0

Everything. The customer service could not have been any worse. This location should be closed.

Rating:

4.0

My son drove the truck, but said it was a little "jumpy", like there may be an issue with the engine. He said he thought it may cut off several times. May need to have a mechanic look at it. Other than that, everything else was fine. The employees were very nice, polite & respectful.

Rating:

4.0

The entire staff was very helpful and went out of their way to make sure my experience was pleasant. The manager Alh was very attentive to his staff as well as the customers during all of my visits. It seems to be a very fun place to work and and the same time they take care of business. Emmet and and Angel are awesome. thanks for the great experience.

Rating:

5.0

Staff were very friendly and helpful.

Rating:

5.0

Wonderful.

Rating:

5.0

The manager is the top of the charts in assisting and managing his customers but I also love angel as well shes gud at her job too

Rating:

5.0

The guy who helped me check in / out with the trailer was awesome. I'm sorry i didn't catch his name. He was friendly, fast and efficient. I would highly recommend this location to anyone needing a rental.

Rating:

5.0

Amazing

Rating:

1.0

Waited where the sign said for drop off. No one came out. When I went in staff was rude and said just leave the key here.

Rating:

5.0

Angel was excellent with helping us with our rental.

Rating:

1.0

Got the truck and a dolly to move a couple things. The back of the truck was a disaster and then I go to drop off the truck and the location tries to charge my card without telling me for $77! Absolutely ridiculous. No call or anything? No communication whatsoever about this matter. Absolutely livid about this.

Rating:

3.0

No comment

Rating:

5.0

Great Customer service!

Rating:

5.0

The gentleman who attended to me and explained the cancellation of the order was not cordial and even in a tone of scolding or annoyance he behaved when I asked him to explain the reason why, a second younger gentleman finished serving us and gave me a new order to take the truck, he was kind, diligent, cordial and resolved us. I understand the protocols, I had a small mishap and I apologize for my delay. Thank you. (excuse my English, use a Google translator)

Rating:

1.0

After multiple attempts to get a truck that I reserved earlier that day, from the center not even having the truck available, then to the next center & the lock couldn't be removed for the key, onto the final center that is huge & pitch black. There's no lights on. So only lights are from inside the closed bldg & car headights. Considering the hassles i experienced with your company, seems like charging me for gas upon drop off was more than petty. I won't be using you again.

Rating:

3.0

I went in to rent a $19 truck rental and ended up paying over $108! There’s so many extra fees ! That’s a huge overpayment! False advertising when they say it’s only $19 when you're charging that much extra. Money is tight right now. I wasn’t expecting to have to pay so much. Not cool

Rating:

5.0

The floors in the storage bays and in the storage were dirty. They need to be stripped and waxed.

Rating:

5.0

No improvement needed from my experience - staff was very helpful and friendly.

Rating:

5.0

Al - And the staff are always super helpful and friendly. They stay super busy vat that location yet handle it very well under pressure. If I had to add anything I would love if the storage was 24hr access due to the fact I worked late hours during my official move and needed more time in the unit. I hope this request is in the works because, I am pretty sure I am not the only customer wishing for such a feature. Thank you all for everything !! *Tracey D*

Rating:

4.0

While the storage facility is well lit in the inside; at night, the parking lot is not well lit (pitch black) on the side where you enter and exit the facility (by the garages in the front). I would recommend fixing this issue especially when you have clients wanting to access the facility at night.

Rating:

1.0

The location on Mann st columbia was not open. For my reservation. My reservation was at 8:30 am. I call the owner and he said they don't open until 9am. I waited there. I call at 9:05am. He said he will be there in 15 minutes. I left and he called me at 9:40am about my reservation. That is unacceptable. To be 1 hour and 10 minutes late.

Rating:

4.0

The set up and move was great and the technician was knowledgeable and helpful with all my questions.

Rating:

1.0

There was no communication uboxes arrived a day late. I had to cancel my movers and lose money. Also uboxes were dropped on a trailer on drop off and pick up and my driveway was scraped and so was the street on my brand new home. The U-Haul representative that picked the uboxes up told me to file a claim with U-Haul. Pictures were taken and I will be calling tomorrow. I am totally disappointed. I need my driveway repaired. I will never do business with your company ever again.

Rating:

1.0

They charged me $25 for not folding blankets back. I was never explaining this at all and when I asked about it, they told me I should’ve read the fine print and to check the inside of the U-Haul is plastered on there somewhere when it comes to money, that is something you should talk about with somebody especially When it comes to not folding the blankets that I paid for already. I feel taken advantage of and I truly feel it’s a money grab and I’m not satisfied at all at this point I would not use you guys again.

Rating:

5.0

It was great

Rating:

5.0

Front and back staff were polite, courteous. And helpful. Overall, a great experience.

Rating:

5.0

I had just paid for the month, and then 2 days later I moved out of the storage. I believe you should prorate when you leave.

Rating:

2.0

I changed units. The lock was cut off my old unit prematurely and a “word lock” was put on it. The staff on duty did not have the combination to take off the lock. Someone off duty had it. That did not seem safe nor organized. However everyone that helped me, JJ and Al, did the best they could do to help.

Rating:

1.0

ROACHES ROACHES ROACHES !!! I would NOT recommend this location for U-Haul services EVER! U-Haul is a good company, just needs to up the standards in their hiring requirements.

Rating:

4.0

The staff at this location were extremely friendly informative and seemingly glad to help as much as possible it was a very pleasant experience.

Rating:

4.0

People could be friendlier toward customers they need training on how to make it a smoother process. It’s not all of us that can understand what is like to rent storage and trucks.

Rating:

5.0

Great facility !

Rating:

2.0

Mold in unit ruined mattresses and kids car seats

Rating:

5.0

You need more Flat carts at times with only 2 push carts i didnt have one to use.

Rating:

2.0

Lacks professionalism off top; staff is too relaxed and speaks negatively about other costumers that have left around existing customers. I observed this with the manager and his staff. Outside door on left side of bldg gets stuck consistently preventing you from entering even after you enter code. Myself and several others have experienced this upon our arrival to our storage units; we eventually will let one another in because we understand that management isn’t going to fix. Most of staff is ghetto, lacks business etiquette and proved complacent many times. Went to close out my unit and of 4-5 people behind desk nobody did or said anything. Only one person was with a customer but the other 4 or 5 were busy doing something else and still never acknowledged me. I ended up leaving and coming back later. Respect and good ratings have to be earned and so the staff, their interactions with customers, how they conduct themselves, and leadership from the top has to become the culture. I’m sure I’ll need storage again at some point but I will definitely stay away from this place.

Rating:

5.0

The management and team members were extremely helpful and professional. I am very happy with the services provided and would not hesitate to use this location again.

Rating:

1.0

This guy keeps using my email address. Please remove me from any list. This guy is a convicted child molester. I don't care where he moves to he has nowhere to go. Thank you. Mike Elders Lakeside AZ

Rating:

3.0

Not the facility at Cayce fault. They didn’t have my reservation, although I had it in me app. The were able to find me two smaller units near each other but not convenient. I had called Savannah in Monday to make sure they had me dropping the truck off at Uhaul of Cayce, since we were using the storage there. It was not, the person on the phone says she adjusted it. It was them showing Cayce as the drop off. But when o got to the storage place they did not have it listed. Do I had to drive way on the other side of town. Causing me to me over mileage and was charged for it. The App apparently does not work well their computer system. All this causing a lot of stress

Rating:

5.0

The staff was so polite and helpful. They made a stressful situation easy.

Rating:

5.0

All staff were extremely friendly, helpful and “spot-on”with the most efficient insight and recommendations that fit perfect with my needs with move.. A+!!!! Thankyou Uhaul

Rating:

3.0

The only thing That was concerning. Was that there were bugs in the unit on my things? After I moved out, that was my biggest complaint

Rating:

1.0

Absolute worst customer service experience I have ever had. Everything that could possibly go wrong, did. I had made a reservation online for both a truck and a storage facility. Upon going to two different U-Haul locations, neither of my reserved things were available. I flew to Columbia, South Carolina from Maryland that morning and had six hours to move my daughter out of her apartment. I wasted more than two hours, re-answering inane questions I had already answered online, only to have re-registration time out two different times because they took too long. I don’t understand why U-Haul has a website or a reservation system at all, if the things you reserve ahead of time are not available when you show up. The manager clearly didn’t care, and this was the worst customer service I’ve ever had in my entire life. I will be writing negative reviews on any website I can to explain this horrible experience. The only bright spot, was one employee named Natasha, who finally was able to get us a rental unit. Otherwise, I would have made a flight only to have to fly back with my stuff still in your truck and no solutions on what to do next.

Rating:

2.0

The general manager here has no clue what he’s doing and he’s rude about it. He tried to charge us another month of rent because he didn’t pay attention or do his part of the move out process until he called me saying I was past due and I had to tell him what he was supposed to do. I’ve seen him be rude to customers and he has been rude to me when I rented a truck here. It was a “guaranteed rental” and we did not get the equipment we needed with that truck rental like we were supposed to. Again, he didn’t tell me that we wouldn’t be getting the appliance dolley, I had to go ask and he did not apologize for the issue. He just said “well I don’t have one of those to give you” and we barely got the last regular dolley. He had to run around and find one for us. Very disorganized location with horrible communication.

Rating:

2.0

The employees there are not accurate. Miss angel is the only one that was willing to help and get things back together. They canceled my storage. Not once but twice, which held up me having a U-haul truck for 3 days, instead of just 1 day, I was unable to get into my storage unit 3 times after doing a purchase agreement. There's a lady there with a very bad attitude that has long dirty blonde hair.But frizzy and I've been called today about the truck when I told angel that I would need it for an extra day because of the fact that girl got rid of my storage unit.And I was packed up to download one load.And then now they keep on calling for the truck. I feel like i'm being Harassed , when they do that , but is the inaccuracy And the lack of communication Beyond employees and the general manager

Rating:

5.0

Thanks for everything! All of you were very professional!

Rating:

3.0

Alh was very helpful and courteous, but the process to get the truck and storage unit was extremely slow. I was at the counter for easily 50 minutes before everything was complete. And that was after making online reservations days before.

Rating:

4.0

Good Morning Al, I was very satisfied with the individual that helped me yesterday upon arrival, Lacey. She was very attentive and helpful to us getting settled in to our unit. Unfortunately, I cannot say the same about the experience leading up to my arrival. I called 3 times and my wife called once. Collectively we waited on the phone in excess of 20 minutes for one simple question that never was answered because you stated you were the only one in the office. The third time I called you I told you I had a quick question and you said you’re going to have to continue holding as you were the only one in the office. I told you I had already waited and called several times and you placed me back on hold. Upon my arrival you were there and you told the individual working to only work out of one till bag “3” because you didn’t want to have to count all of the bags every night and it makes it harder on you, your child was there and you were yelling at the child in the break room on several occasions of being there. As you were leaving you told Lacey if she had any questions to call another co worker not to call you. Lastly you walked out and I watched and even took a photograph of you putting your child into your vehicle that was parked in the handicap parking spot. The lack of professionalism from the first interaction until the last is very disappointing. I have forwarded this email to U-Haul corporate in hopes they are able to rectify the situation and provide a better environment for customers and employees a like. V/R Shane Smith

Rating:

3.0

My code nor my card would work. They wouldn’t fix it until I told them to. The just kept saying the system must be down. I haven’t checked it since they finally fixed it so we will see soon.

Rating:

5.0

Tried to answer yes and excellent to the survey questions but it wouldn't let me.

Rating:

4.0

Storage unit 502. (Outside) has a sloped floor which is not ideal for stacking boxes.

Rating:

5.0

I loved it amazing staff amazing units and place

Rating:

3.0

Everything was good, just didn’t like I had to pay more because I didn’t wanna use my credit card!!!

Rating:

2.0

Some staff were great. But there were staff that I spoke to that were more concerned about the conversation they were having. My card to swipe did not work after 2 days. When I tried to get help the young man was too busy arguing with his baby mother. I will find another uhaul place to do business with. To top it off he made me feel it was my fault he charged my card after being charged for an empty unit. If he would have been doing what he is supposed to do he would know that I was gone for 2weeks. But again he was too busy with personal conversations.

Rating:

5.0

Location was very convenient and priced reasonably.

Rating:

4.0

Staff were friendly place was clean and fairly easy to access indoor unloading was nice. There was a broken window in one of the roll up doors making it a little dangerous could have happened the night before without someone noticing but other then that it was an easy move in experience.

Rating:

5.0

Everything about it was smooth

Rating:

3.0

^^^^

Rating:

5.0

I wish it were more accessible with my disabilities and it would be helpful if there was 24 hour access when moving into storage to allow for more time for someone who has disabilities and mobility issues resulting in being unable to move very quickly and having very little help. It also doesn't help when it is on such short notice due to leaving a domestic violence situation, along with difficulties getting information needed and actually being able to get the reservation made in a timely manner when I needed it. I have already discussed this with several people along the way, although I realize that very rarely do people truly hear and understand the struggles and limitations of those with disabilities or going through a domestic violence situation, most less both.

Rating:

5.0

Awesome staff and very knowledgeable staff!

Rating:

5.0

Uhaul had me Covered like Covergir! lol thank you for your excellent business!

Rating:

5.0

I had completed the UHaul signin process online, but the UHaul software made a couple of mistakes . Fortunately, when I went to the site to Checkin, the local site manager Michael Brown and an assistant Nafiz were wonderful and corrected the problems created by the software.

Rating:

5.0

I do want to Add that the Manager: Kevin is one of one of managers to be able to lead management team services. The best !!

Rating:

4.0

Loading doors wouldn’t work was a little frustrating after a long day of travel however staff was helpful with door

Rating:

5.0

I've always used this company for my moving needs. Totally worth it and very friendly 👌 😊.

Rating:

5.0

Excellent and helpful service. The manager/GM went above and beyond to help me on two separate occasions (1-helped me replace a key card and 2-gave me a friendly call to inform me that my unit lock wasn’t fully engaged) Would recommend this Uhaul storage facility to others in the area!

Rating:

5.0

Move in was fast and convenient. Well lighted and clean. Love the first month free with our truck rental.

Rating:

2.0

Made my reservation with them so it could be a smooth experience but however when I got there it was not. I arrived at the time I was supposed to and had to wait because it was only one person working and I was on a Time schedule.

Rating:

4.0

Rented a 10 x10 unit online. But when I arrived I found the space was two 5 x 10s with two small roll up doors. Could not use the unit as the doors were each too small. Had to make other plans. A refund was issued to my credit card. Staff was great to return my call with offer to provide a 10 x 10, but I had already located a space elsewhere.

Rating:

3.0

The people who work there when asked questions were not very professional at all, and the facilities are definitely not cleaned at all.

Rating:

5.0

The young man that helped was very helpful and friendly.

Rating:

5.0

I loved the location and the convenience. The staff was very helpful...The Managers (( Mike & Al)) were super kind and worked with me during my time of need to make sure I wouldn't loose my things ... ((Tiffany)) went above and beyond to make sure I received all of the documentation to close out my unit. I had been with U-Haul for about 9 months and would recommend this location to others. If I had to truly critique, I would say it would be nice to offer move in specials like $1, $5, first months rent to new comers. The over all condition of the LARGE facility is nice but some areas could use better lighting to see inside the unit when you are in the warehouse at night. FINALLY please offer 24hr access for those of us who may be night owls and need to do searching or moving after normal business hours.. I again thank you for taking care of my things and not being total SHARKS like some storage facilities can be and only want to auction off your things!!! THANK YOU!!!! *Tracey D*

Rating:

5.0

Awesome experience. Facilities were clean and tidy every time we came in. Plenty of packing supplies if needed.

Rating:

5.0

Much cleaner and well maintained! The place I moved from to UHaul went up every six months on the price, gave us water damage, and allowed a break in. UHaul was great to deal with!

Rating:

5.0

This was my first time getting a storage unit with Uhaul and it was great! It was super secure and I felt safe leaving my things here. There were a few occasions where the area where the inside units are were messy, but that is because some people don’t clean up after themselves. All the staff members that I have come across are really nice and the store manager is a rockstar! If I ever need my things stored again, I will definitely use Uhaul!

Rating:

3.0

I thought I would be getting the free month promotion with the renting of a 10×10 climate controlled unit.

Rating:

5.0

The workers was so helpful all of them

Rating:

5.0

Very helpful staff. Great location and loved the climate control. Five stars!

Rating:

1.0

Very unfriendly and uncooperative staff including the so called General Manager Al. The place is very hot when its supposed to be climate controlled. The front office staff let us wait to talk to them when they are just playing with their cell phones including the General Manager. Stay away from this place

Rating:

5.0

The best. The beam team was great as well.

Rating:

5.0

We were helped by angel and she was amazing. Great customer service, very impressed with the unit and overall facility

Rating:

3.0

I did not have a good experience from the get-go. It begin with the phone call to follow-up on an email i recieved for a free storage unit for one month. I was left on hold for over 35 minutes until I hung up and went ahead and called the 1 800 number for UHaul and recieve the customer experience i have been known to expect. The attendant was extremely rude,. As I pulled into the parking lot, the store rep came out of the store. Throwing his arms frailing around doing cartwheels to tell me that I have returned my rental in the wrong area. He continued to be persistent about my existence on the property. I was only pulling out of the way to go inside for information on a storage unit. I went inside the store showroom and waited there for over 15 minutes before he arrived back inside along six other new customers. The attendant assisted all the other customers before assisting me. That is when the snowball grew. I really do not think the store representative is in the best interest for the overall experience and expansion for U-haul.

Rating:

5.0

Staff was very friendly. Facility clean.

Rating:

5.0

My girlfriend and I went in and were immediately feeling like family not a customer. Michael Brown was very helpful and sociable, I believe he is a wonderful member of the company. Prices were very good in our opinion for a climate controlled unit.

Rating:

1.0

I love my storage experience and I like that it's advertised in the truck, but I'm not happy that I had to buy jumper cables because 2 hours into my trip the truck wouldn't start

Rating:

5.0

Great company to work with

Rating:

5.0

This was my first time getting a storage unit through U-Haul and check in was easy. Angel was super nice and helpful with showing me the facility and how to access my unit. When ever I need to move again, I will definitely be using this location again.

Rating:

5.0

Thank you Michael for all your help!

Rating:

5.0

This experience was super easy and I was pleasantly surprised. The staff were friendly and professional.

Rating:

5.0

Your staff is incredibly helpful and friendly. Excellent experience!

Rating:

5.0

Started a little rough at first but upon returning to facility the staff especially Brandon were very helpful and friendly. Helped with all questions and the lady that helped with storage, cannot recall her name, walked me to storage unit and showed me how to access it and went over hours and how to come in building to get to units. Truck was clean and ready. Nice facility!

Rating:

4.0

Really nice staff! Very accommodating.

Rating:

5.0

Extremely nice and polite to work with. Had answers to all of my questions. Will definitely recommend UHaul to family and friends. Great to have a company like UHaul that you can turn to for all your business needs. Storage, truck rental and even maintenance.

Rating:

3.0

The staff can do more, I had to walk to the road to get the Uhaul, instead of them bringing it to me. And when checkout came, he told me to leave it and he will check it out later because he was busy at the time. The lady who did my storage checkin was great. I love her service.

Rating:

4.0

The gentleman who helped me seemed to be very tired and having a hard day. But he ended up being very helpful, and was very friendly.

Rating:

3.0

I haven't been there but a couple of days, but so far everything seems ok but the electrical garage doors and one key pad needs to be finished.

Rating:

5.0

Keep up the good work team

Rating:

5.0

Great customer service

Rating:

5.0

Alh was amazing! The computer system was acting up but he kept his cool and handled me well.

Rating:

4.0

When I drove up to the facility I was pleasantly surprised to see the upgrade that had happened especially the climate control options and . Angel , Brandon are the nicest customers rep’s ever I appreciate how they made sure I was ok with everything . Sometimes people think that . customers service is just making sure your order or questions are answered correctly but it’s not it’s how the delivery is presented to you and I really appreciate that especially considering they had to combine another store’s customers and they still gave great service. Thank you a sincerely happy customer.

Rating:

5.0

Everything was quick and easy to do

Rating:

5.0

General manager was very helpful!!

Rating:

5.0

Everything was great no problems at all

Rating:

3.0

It was a nightmare trying to get into the building half the doors didn’t work, the dolly needs to be flat so you can put larger items on it and not have to carry it to the other end or the building due to the doors not working.

Rating:

5.0

Alh at the front desk was everything got us set up and in our unit super quick and his female associates are super friendly

Rating:

5.0

Very great and manager was there to help me out.

Rating:

4.0

I have had the rental unit for only one day so this is a first impression only. Staff and service at check-in was superior - cheerful and as efficient as possible given a U-Haul computer system that appears to need improvement - my impression on the computer system was based on service to several customers not just myself. Later however, my online experience with my account was fine with no problems. Clean and easily accessible units with covered entry is wonderful option. Since the building is being renovated, we assume it will eventually be cleaner and without obstacles.

Rating:

5.0

Top of the line service

Rating:

5.0

My move in was in a timely manner all staff were friendly knew there job and did it well Thanks to the General Manager

Rating:

5.0

Spencer in Columbia was great. My belt broke and he gave me a piece of rope to help me from mooning everyone. Facility is Mack Daddy!!! Very nice staff and my 26’ was great!!!

Rating:

3.0

The numbers on the doors didn't match the numbers on the contract. Made for a complicated move in and move out. I actually moved into one unit before they told me it was actually someone else's, so I had to move all my stuff over again.

Rating:

2.0

I almost had to make an appointment to access my belongings in the storage unit that I pay for. The hours were told to me but I always had to wait for an escort to get my belongings in three separate occasions. At one point I was told that I couldn't access my unit due to not having an escort. When I had been able to access my belongings I felt as though I was being hovered over and rushed.

Rating:

1.0

The guy behind the counter when I checked in was very aggravated about doing his job and tried to make any problem was something I was doing wrong. Now I’m sitting outside “my unit” I believe the number he put in my paperwork is incorrect. I put my own lock on my unit while here previously. I planned on getting up early before work and finishing the unload before work. Now I’m sitting out here at 4 In the morning and my key won’t work on the unit number that is on my paperwork. It doesn’t seem like it is the Same unit I was given yesterday while checking in. Now I am going to have to pay for more miles on their truck and another 12 hours on it because I won’t be able to unload it until I get off work, after having hardly any sleep. I am furious right now.

Rating:

5.0

I couldn't say more about Uhual not only the local establishments but also the many other locations I have used in more than 20 states. That Uhual is the only moving, storage and hauling company my family would ever consider. Top notch company and a great variety of products and services.

Rating:

5.0

Everything was great and easy for my relocation.

Rating:

1.0

When i first got to the facility, i went in to confirm my storage and once everything was confirmed, it was like the cashier didn’t know what he was doing at first and then they didn’t have my storage cleaned in time, it had ants in it and they laid down pest control in the area but it wasn’t the type of ant killer that would kill the ants right away so i wouldn’t still had ants in my stuff if i didn’t decide to go else where. Not customer friendly at all. However the manager did offer me another storage unit at another place.

Rating:

5.0

Richard did a amazing job. I am so disappointed when it comes to the Uhaul site I have been charged multiple times for different bookings due to unavailability.

Rating:

5.0

My moving experience from top to bottom was excellent and I was able to get my 2 bedroom apartment in Lagrange GA back home to West Columbia with not a single problem.