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tom m | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of Center Township at Beaver Valley Mall
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I have rented trailers in the past from this location, and those events, as well as this rental was a complete hassle-free transaction. I don't normally complete after service surveys, but in this case I feel compelled to commend the staff at the U-Haul Monaca, Beaver Co, Pa location for a job well done.....again! Lou
LOUIS MWry friendly and easy
SEAN KAlways enjoy working with these folks. Super friendly and helpful!
MARK SStaff was always helpful.
Caitlyn G | Overall ExperienceAccess was easy and simple
Robin P | Online Move InMy life has been really hard the past 3 years … this has one of the easiest things in my life ! Thank you so much for all your hard work and kindness!
Brandy G | Overall ExperienceNick was very friendly, helpful, and considerate. He went above and beyond customer service.
ALLAN C | First ImpressionsMy unit was not checked in as returned Sunday. It finally showed on Tuesday. Nick, the manager was helpful and made leaving the trailer easy. I'm presuming their was a computer glitch.
SAMUEL BNoone swept out the locker from the last tenant's use i did cut a seal
GEORGE D | First ImpressionsThe guy who checked us out was super nice and very funny
MEGAN W | Overall ExperienceIt was no problem to obtain a space, and easy to take my stuff in to store it.
JULIE S | First ImpressionsNo comment
APRIL F | Overall ExperienceI live 30 minutes away. Made an appointment online. Showed up for it only to be told mechanic was not in that day. Not sure why no one called to tell me that. At appointment which was scheduled to last 1.5-2 hours, I asked where I could wait and was directed to a bench outside! I sat there until i became cold as it was in the 30s, at which point I came inside and asked if I could use a chair from the break room. The employee I asked hesitated and then asked the manager who appeared put out but said OK. Totally unacceptable customer service.
Ben ANice and clean. The door is rather small though. I have one item that I haven’t moved in yet that may not fit through it. Prices are a bit high, but worth it for a climate controlled unit. Staff was very nice and helpful.
Bonnie D | First ImpressionsIt was 3:00 on a Sunday & employee was not excited to be at work for 2 More hours- did her job but was not overly friendly or eager to get me checked out.
KERRY SEmployee was very nice and informed me the trailer should’ve never been dispatched to me because it was jacknifed and damaged. I couldn’t tell it was damaged it being my first time towing a uhaul trailer.
Ryan GThe truck was very Bad, we couldn’t go past 75 miles an hour. When you hit the breaks ir shakes really bad, the aircondition didn’t work good. Bu the grace of God we arrive Safe.
ESTHER MGood service
dorothy a | First ImpressionsI did the mobile drop-off.
Glen RCheryl was awesome and knew all the in and out of everything I needed
APRIL F | First ImpressionsMaybe not lie and say I left the key in the drop box when I directly handed it to the worker. Check the cameras.
EDREECE NDid n9t receive what I reserved and did not get my free month rental!
JOSEPH M | First ImpressionsSeamless experience and excellent customer service!
STACIE HI reserved a 10x10x 8 only to get there and not have it reserved had to end up getting to small units! Also did not receive my free month storage has promised this place is a shit show very disappointing 😒
Joseph MDoug made the rental and return process quick and easy. Trailer was the perfect size and worked great. Location was very convenient.
JAMES MNick is very professional and helpful
Danna M | Overall ExperienceThe process was very smooth and convenient. Nick helped me with all of my needs. Greatly appreciate it!
CATHY SOnly need some deodorizer. The truck did smell like cigarettes. The staff in Monaca PA are great!
VICTORIA BSuper nice and helpful staff, especially Cheryl and Amber.
VICTORIA B | First ImpressionsWhen I reserved the truck I asked about an appliance dolly. I was told it would be available so I reserved that as well. I needed this to complete my move and would have used a different location if an appliance dolly was not available. When I arrived to pick up the truck, I was told they had no appliance dollys. What is the point of a reservation? This screwed up all my plans for moving that day.
EDWARD HI only gave an average review because there is a severe lack of carts at this storage location. Every time we have been there in the last couple of months we have had to wait for people to finish with their carts so that we could use them. On Friday and Saturday there were 4 of us that needed carts to empty out our 3 storage lockers and trying to get 4 carts was a nightmare. The most efficient way to unload the lockers on the 2nd floor is to use 4 carts because that's how many will fit on the freight elevator. As large as this facility is there should be many more flat carts. There are actually too many mattress carts and not nearly enough flat carts. Some U-boat type carts like they use in grocery stores would actually be very helpful since most people are moving boxes and bins.
KEITH KMake sure all the lights are working on the truck so you can clean if it gets too dark, you can sweep off the back of the truck, but it don’t help if the truck is already dirty before you purchases it…
MELIEKIA MMy only complaint is this location was out of furniture dollies for rent. They did have them for purchase though, and actually the purchase price was quite reasonable.
Bruce HKeep up the great work. Kris was incredibly helpful. Got me on my way without delay.
Fred UCustomer service by Kris T. was excellent. I especially appreciated that at 7 am on a Saturday.
Jerome ZI had the privilege of working with the handsome manager Nick, he is a stellar manager and very knowledgeable. Hooked up my trailer for me so these old frail bones didn’t have to bend over. A+ service.
AARON LEverything went quick and easy! Keep,doing what you’re doing
JAMES BExcellent service
Samuel GHelpful staff
DAVID GThanks for everything
RICKY SBe careful when you cancel. I was 8 days into the month and cleared out my storage and checked out thinking it would be prorated like any other storage unit I have rented from.
Alexis D | Overall ExperienceAt drop-off there was trash cans full. Inside I was barely greeted by a young man who barely talked to me. My milage was incorrect at pickup so the woman hand wrote on my receipt the correction and signed it. At drop-off they never gave me a receipt, didn't refund the difference. They basically took the key and said alright. The engine light was on and there was no windshield washer fluid in the truck. I cleaned out the truck and swept the back. I did my part. At drop-off, the young man never got out of his seat.
ARTHUR CNothing. The whole process was quick and easy. The rep was pleasant and explained everything perfectly
STEVEN BFriendly and fast.
CHARLES YThe people were very nice when I went and got the U-Haul told me one thing and I bring it back today two hours early the women at pick up told me if I got it back before the 5pm that I estimated that I would get more money back I laid with cash while driving the vehicle the breaks were messed up and steering wheel seamed like it needed an alignment maybe because it would lean towards the left and steering wheel extremely loose which made turns hard and scary. When I dropped it off today I went inside very polite the young guy ask me what I needed I told him I was returning a truck he asked if I had an email I wanted my receipt to go to I said yes he said ok that’s all I said no sir it’s not I would like my deposit back please he got upset said well your just gonna have to wait he then told his co worker that they needed to go check the U-Haul and his co worker said I would never complain about being asked to do my job. So I said nothing sat in the chair while they both went out there they didn’t realize that my brother and my three teenagers were in my car behind the U-Haul waiting for me because that’s where I parked at they watch both men only come out look in back if it was cleaned I said I thought so because it didn’t take them long he came back in rude because I left the U-Haul paper they gave me at pick up I apologized that I didn’t see. He said ok well you owe us money I said for what I brought it back two hours early put more than the 1/4 tank of gas that I was only supposed to fill back up cleaned it did everything I was supposed to he said no we won’t give you Money back for bringing it back early I said well the women yesterday told me to estimate a longer time just in case to cover me and if I bring it back before then that the cost would be adjusted he said absolutely not you’ll still be charged for the whole day I then said well you guys need to train your employees better so that the right information is being told to the customers. He then said u owe us money I said wait what why he smacked his lips said well the 20 miles you estimated you went way over I said no sir I did not I literally went from U-Haul place In Monaca to my house in Monaca and to the other house in Aliquippa the gas station right beside the U-Haul place and to U-Haul which is in same parking lot pretty much he swore I was lying made me pay out my pocket for the extra gas and got nothing back in return I told him I will never come back to any U-Haul business again I’ll deal with budget rentals I have gotten a U-Haul over 5 times in the past two years and never had an issue like this before im just not sure what he was gaining from treating me like that rude after a long two days of moving and and exhausted just wanting to get back home and feed my kids but I didn’t get my deposit back so I had to go borrow money just to feed my children because everything I had was put on moving and U-Haul if I knew that is what was gonna happen I would have never gotten anything from U-Haul from the beginning I hope that’s not how he treats all the customers that come here
NICOLE KI have not had a storage unit with this place since June of last year they never closed out my account an continued to charge me for a unit that had been vacated since last June of 2024.
Emily K | Overall ExperienceAll was good. Employees were very knowledgeable and accommodating.
DENNIS HOutstanding staff.
john t | Overall ExperienceNothing!!! For a one man operation, wait time was very short.
JOSEPH ZI rented a car trailer. I asked several times if this trailer would work for a 1971 MGB. and was assured it would. When we went to load the car we found that the wheel spread was too narrow and the tires would not fit on the ramps because they were spread too far. I had to make other arrangements to transport the car. When I came back to return the trailer I asked the salesman about it and he was very dismissive about the whole situation. He wasn't even interested enough to look into it. He said these things happen some times. Was probably the worst customer service I have experienced. He could have still denied me a refund but at least taken my complaint seriously. I would not recommend the use of uhaul monaca in the future.
DARRYL MNone of the blankets were folded in the trailer. As forth the drop off location, couldn’t be found according to the clerk. Other than that a decent experience.
Jason RDrop off awesome! People were great!
KATHRYN KPlease do not give your customers a truck that has a bad battery or they will have to call someone to come jump them because I was not waiting for more than likely an hour or more for U-Haul roadside assistance just to come and jump the vehicle. I wish to be compensated for this inconvenience because if I did not have anyone I would have been stranded in 15 degree weather with no heat. And it made for a major inconvenience for my family. Thank you
Luke CVery professional staff. Responsive and kind. No improvement necessary.
AARON MQuit cheating customers on mileage charges
WILLIAM MLove this place. If you ever start storing vehicles long term in this building I would love to use those services.
Steven M | Overall ExperienceVery good service, kind and pleasant 👍
TRICINDA HNothing, it was fast and met my needs
KATHRYN HVery smooth process. Friendly customer service and clean facility. Would highly recommend.
Jessica S | First ImpressionsGuy working the desk in the evening was worthless and rude. The girl he had hook up my trailer was a hard worker and helped.
Ryan SWe love Uhaul at Beaver Valley Mall. My son and I have used their services for 2 big moves in 2024, and have never been disappointed. The staff is wonderful, and the trucks we rented were perfect for our needs. We also rent storage from the Beaver Valley location, the facility is well maintained, climate controlled, and secure. We never have to worry about our stored belongings. Thanks Beaver Valley Mall Uhaul!
NOAH SThe child that I returned the rental truck to barley acknowledged me when I was there. I also closed my rental unit at the same.time since inrented the truck to get mybstuff out of storage at that location. I closed my unit on the 7th and was charged for another month on the 8th. Nobody answers the phone at the store. I even called the managers office directly for 2 days but he never answered the phone. Overall terrible experience at this location.
STEVEN MRyan was knowledgeable, friendly, and took his time showing me how everything worked to get into my unit. Thank you Ryan!
Jennifer D | First ImpressionsDoor seals broken and missing, doors did not shut unless you slammed it. The wind coming in from the doors was not only freezing cold but made it very difficult to even hear in the truck!!! The gas gauge monitor was completely broken. I was mislead on where the gas was suppose to be when I came back. I was told it was just below 3/4 of a tank. When I came back he said oh no, the tank was almost full. Then charged more another $24.00 for gas. There was no way another $24.00 could of fit in that tank. I told them when I came back and there was nothing but excuses!!! That was the worst u-haul I ever rented from. NEVER AGAIN AND WILL POST EVERYWHERE.
COLEEN DWhen I returned the truck, ask for a person to come look at the truck was told no need to do that . When walking out the manager passed me never said let’s take a look at the truck later on my credit card was charged $371 for a two day rental at 20 miles when I picked up the truck the truck only had a quarter tank of gas and was told was I mad cause I had to work to put gas in the truck .
DOMINICK TI was locked out of a truck I had keys for. Had to wait to get it unlocked wasted to much time took time away from my moving inconvenience and I had to pay for it with wasted time very unhappy and unsatisfied.
JENIENE H | First ImpressionsHad my vehicle in to this branch to have a trailer hitch and wiring put on. After going through a very unprofessional scheduling and installation. When I pick my vehicle up different parts of my electrical components were not working. The branch manager and mechanic pretty much said I was a liar and refused to take responsibility. I have called corporate and upper management and still little has been done. At the moment my vehicle sits at a third-party mechanic and he is fixing the issues they caused .Thank goodness for Rep west insurance, they have been the only ones that have taken action. Nick the manger & Chris the Mechanic are obviously under qualified and I will never be doing business with the Monaca, PA Branch.
Jason PAmazing place with helpful and friendly personnel
CHARLES L | Overall ExperienceThe Beaver Valley Mall location is the BEST U-Haul location I have ever rented from and I have rented trucks several times. The staff was super helpful and friendly and the level of service we received was excellent. I would highly recommend them to anyone!
MATTHEW BEvery time I've needed to rent equipment such as trucks or vans, it's been an easy, fast experience. The convinence cant be beat!
Leon K | First ImpressionsYes thank you very much
RICHARD HFaster check ins
BARRY MA very smooth process
JOSHUA HDidn’t see a real person at drop off because we dropped off early after hours. Drop off was still very confusing. We didn’t have the app and we couldn’t sign in, we were told the app was optional at pick up. Truck needs fixed. Stalled on us in the rain on the highway. Very dangerous. We got it started and made it home we will never trust one of your trucks again. No cruise control. Very bad ride. No unlimited mileage for for the price we made. We put extra gas in the truck. U haul sucks.
WILLIAM RGood experience, really like the Cargo Van
KIMBERLY EThe truck drove like it had no shocks at all. Need to maintain your vehicles better
CAROL MEveryone was nice and helpful. Only issue is being able to reserve a unit. Then finding out you have to pick from what they have available. Kinda was confusing and we ended up having to pay more monthly.
Jennah S | First ImpressionsGood customer service
LEON AFast and easy to do business with. This location is always my first choice for Uhaul rentals because they have everything I need, and there are never any goofy delay or surprises. I'm quite grateful the website works flawlessly in Firefox Mobile. I'm not interested in apps and more apps.
CHRISTOPHER PVery unfriendly and didn’t communicate well at all. Was very unsatisfactory..
ALICIA SBoth Nick and Cheryl were very helpful, pleasant and professional during the pick up and return. Email of rental and return documents makes everything quick and easy to keep track of.
JAMES MCharging me for a scratch that was on there and there’s scratches all over the rental but I got blamed that so wrong!!!!!
RANDY CThey gave the wrong keys three times. They also said the truck had a quarter of a tank and had half of a quarter.
GREGORY HOutstanding. Quick service. Very officiate. I loved the turn in process.Pictures tell the story. The app is very user friendly. The app process was thoroughly thought koodos to the programmers.
jennice hUsually don't leave reviews but the employee's who were working on the day of my reservation deserve some feedback. They were unfriendly and not customer service oriented. They didn't ask if I needed help as I was standing waiting to pick up the truck. There were no other customers and they just stood at the desk and ignored me. They have no personality and come across as rude and treat you like your an inconvenience.
RYAN PThe GM Nick was extremely rude and unprofessional. Instead of asking my niece or I if we needed help or had a reservation or anything. He sat at the computer with rbf. Not sure if he was having a bad day or what the case was, but he needs to work on his customer service skills or find another job. As long as he's there in a managerial position I can not rightfully recommend this particular location to a friend or family of mine.
JOSEPH CEmployees are less than welcoming and the trucks are old, hard to drive. The headlights are dim and dash lights needed finessed to turn on.
DEBORAH DThey should really pro rate a unit when moving out of a unit early.
Ashton C | Overall ExperienceFor 3 years I didn’t have to worry about my items in storage. Clean, climate controlled and secure. Staff helpful and friendly. Highly recommend and would use this facility again if the need arises.
Kimberly K | Overall ExperienceAwesome place thanks for you’re help
Derek G | Overall ExperienceI had several issues while I was renting my storage units. The general manager was useless and never once responded to any of the messages that I sent to him or returned any of the phone calls I made trying to get ahold of him to fix my issues. I moved my storage needs to the next closest facility in Chippewa, Pa which offered a bigger unit for a much cheaper price who doesn’t force me to buy insurance thru uhaul to cover my property and allowed me to cover use my home owners insurance. The staff in Chippewa is much more friendly and very helpful in fact they will go out of their way to make sure there aren’t any issues and any time there is an issue the resolution for the issue is always quick and proper.
ROBERT H | Overall ExperienceThe facility is very clean and staff is friendly and helpful. It is convenient and easy!
Donald B | First ImpressionsI noticed spotting's of mice droppings in my unit 1183 . & I didn't store any food or drinks in there . I had this unit for almost 2 years .
shayla c | Overall ExperienceExcellant facilities and Services
Kathy D | Overall ExperienceI signed up for a 10x10 unit, but was given two 5x10 units instead. This was not clearly communicated with me before I made the purchase. It was also not clearly communicated that we had to type in our code before and after leaving our storage units, but we caught on eventually. However, the facility was very convenient in the mall, and the price was not too bad.
Victoria A | Overall ExperienceThe folks working at this location we're very accommodating. I really appreciate the effort and help that they gave me while transitioning into their storage facilities
ROBERT R | First ImpressionsNot secure because the workers can get into the sheds. Staff is good with the exception of Nick C. He has problems he needs to solve before coming to work dealing with people. No customer should have to deal with his attitude and as far as the reviews which I just recently read because I had to leave one. He is a hot topic on the minus side but still allowed to treat customers like dirt. Must be related to someone big.
Lenora H | Overall ExperienceThe staff was really nice!!
Nicole S | First ImpressionsBilling issues after move out.
Nicole D | Overall ExperienceReserved an 8x10 storage unit at the Beaver Valley Mall location on 04/21/2024 to begin on 05/18/2024. When I arrived at the location at the start of my rental date, the associates did not know what I was talking about when I said I had a reservation and referred to reservations as a “glitch in the system” and that they “don’t really reserve a unit”. They offered me 2 5x10 units to be a total of 10x10 space, the 5x10 units were advertised in the store at $65/mo, and I received an email to start charging $125/mo after the first month with the rental truck promotion, which they also did not offer and asked when my most recent truck rental was and I let them know I currently was renting a U-haul truck. I originally reserved an 8x10 unit quoted at $95. When I moved my stuff in, I only utilized one 5x10 unit. When I went to cancel the second 5x10 unit, the manager Nick Cumpston said they were unable to cancel one unit because in the system it is reserved as one 10x10 unit. I let him know that this was not communicated to me when the two 5x10 units were offered since the original 8x10 unit I reserved was not available. I let Nick know that I was originally quoted $95/mo on the reservation I made 04/21/2024, and he said that “if it were up to me we wouldn’t even do reservations because I think they are dumb”. This has been an extremely poor experience. The lack of professionalism and organization does not make me feel confident in this facility to maintain my belongings. I have been a customer at U-Haul before in Philadelphia, PA and have had great experiences there. Please let me know what we can do to address these issues. Thank you, Anne Macio
ANNE M | First ImpressionsReceived help needed
Gladys W | First ImpressionsCenter twp crew was great
Gerard M | First ImpressionsI wanted to take a moment to express my sincere appreciation for the outstanding customer service provided by Nick Cumpston at your U-Haul center, as well as the remarkable cleanliness of your storage units. During my recent visit to your facility, Nick went above and beyond to ensure that my experience was nothing short of exceptional. His professionalism, attention to detail, and genuine willingness to assist truly stood out and made a significant difference. His dedication to providing top-notch service reflects greatly on your team and the values upheld by your store. He was able to quickly resolve an issue while I was signing up for a storage unit and made sure I was taken care of. He provided me his mobile number earlier in the day when I was checking out a cargo van and answered my text message even after leaving the office for the day. He provided to me customer service that was not just the best but legendary. Furthermore, I was thoroughly impressed by the cleanliness and maintenance of your storage units. It's evident that your team takes great pride in upholding high standards of cleanliness and ensuring that customers like myself have access to well-maintained facilities. Please extend my gratitude to Nick and the entire team for their outstanding efforts. It's experiences like these that reaffirm my confidence and why over the years I have chosen U-Haul for not just local moves but national ones too. I work for Delta Airlines and have been relocated several times over the years and have always been treated well by your various locations. Thank you once again for your commitment to excellence. I look forward to continuing to utilize your services and am excited to store my personal effects in my new storage unit. I will not hesitate to recommend your center to others.
CHRISTOPHER P | First ImpressionsNick is wonderful ! He's an excellent manager !
BIANCA S | Overall ExperienceCould use a few more carts
PATSY P | First ImpressionsThe general manager was awesome. I’m so grateful he was the one there that day. Thank you, you don’t understand how much easier you made it for us
Noah S | Overall ExperienceSales Associate Nick was very helpful!
debora P | First ImpressionsThe representative that was able to help me & explained everything to me to my satisfaction.
Robert G | First ImpressionsNick was great and extremely helpful.
Branden K | Overall ExperienceI reserved a ground floor unit specifically and for serious reasons and had the paperwork showing the confirming details. Young man behind the desk at the site said too bad, we don't have a ground floor unit. Here is what we have take it or leave it. Appalling customer service and fraudulent reservation system.
Susan C | First ImpressionsNick Cumpston does an EXCELLENT job in managing the facility and the other employees. He's professional, friendly, helpful, accommodating and assist in whatever way he's able.
BIANCA S | Online Move InFacility was always clean, and staff was very friendly.
Mark A | Overall ExperienceA great facility. Really like that carts are available and the enclosed unloading and loading area. The size of the freight elevator is fantastic.
Paul J | Overall ExperienceThe day I cleaned out the unit the manager Nick said he would go look at it and then close the account for me. Well, I get a text message and a letter mailed to me after Nick and I spoke face to face about closing it, stating that I was late on my payment. So, I called not sure who I spoke to and explained the situation and he kindly closed the account for me. As for Nick, please follow through on your end next time so this does not happen to anyone else. Thanks
Nikki R | Overall ExperienceThe staff was very helpful. The place is very clean. I really liked the drive in garage, so you can load and unload your vehicle inside. Very nice. Will use them again in a heartbeat.
Thomas D | Overall ExperienceI reserved a 10x10x10 storage unit. When I arrived to move in I was told I would be getting 2 units smaller units. I wasn’t made aware of this when booking and this wasn’t what I paid for. It made it munch more difficult to move everything into 2 small units rather than the large one I reserved, I also had to purchase 2 locks as opposed to 1. When moving out of my unit last week, we notified the office that I was done with the unit and they said they would close it out. I then got a call a few days later saying they noticed my units were empty and asked if I moved out.
chase w | Overall ExperienceVery satisfied with this storage facility
BIANCA A | Online Move InThis facility has very caring and accommodating workers who go the extra mile delivering excellent customer service.Nick Cumpston does a great job in his management position.
BIANCA A | Overall ExperienceNick has always been a great individual. Anytime I come to uhaul for a rental or a unit, he's always there and ready to assist.
GREGORY N | First ImpressionsEntrance door to storage units broke. Manual open close not easy
scott a | First ImpressionsIt was not clearly explained to me i was receiving two 5x7 units instead of the 10x10 unit I requested. I was mortified to find out my movers crammed everything into two 5x7 rooms. I probably have a lot of broken items now and cant get to any of it! Staff was friendly and helpful but could have done better
Gina L | First ImpressionsThanks for the service. I will continue to use your services as needed and may be back in the near future for a smaller unit to rent….have to see what furniture doesn’t fit in the new house first. Thanks!
DANIEL W | Overall ExperienceJust a little upset about the roof that was repaired falling into my storage unit. Pieces. Also, the insurance on the unit is not worth the hassle I experienced when a few of my items were damaged due to mold. It’s so much of a process and inconvenient. The fees are also high at Uhaul. Our unit was always paid up but I seemed to pay a late fee after 2 days of being late and then before 30 days a lien fee was applied. I’ll def try another storage company before I come back to uhaul. Nick in the office is great! Thanks for all the help Nick!
carmella b | Overall ExperienceWe loved pulling inside to unload the truck. Throughout the month of storage, we were able to remove items at our leisure, into our vehicles, out of the weather. We are grateful to have had the units for free for a month with the truck rental. We will use this as incentive when suggesting to others.
mary g | Overall ExperienceThe only complaint I have is being overcharged for my truck rental and it has not been corrected as of an hour ago.
Kim S | Overall ExperienceVery helpful and friendly staff
Joe T | Overall ExperienceI would have preferred not to have had to return to UHAUL just to get a move in receipt and again for the move out receipt, and was also charged an extra day for a rental truck that was clearly turned in on the day and time specified which I had to return to UHAUL again to clear up the mistake.
steve a | Overall ExperienceI was very impressed with this facility.
Kathleen L | First ImpressionsThe Only Problem I Kept Having Was The " Locks" That UHaul Wanted People To Buy Kept Jamming I Had Two Of Uhaul's Locks & They Both Jammed & Would Not Open My Storage, Other Than That Everything Else Was Great!👍😊
deborah W | Overall ExperienceMoisture in my unit Poor customer service Overcharged for days after unit closed Unit closed a month after move out
Cicero C | Overall ExperienceI’m very unhappy. If someone would like to call me at 724-856-2467 I would be happy to explain
Joseph M | Online Move InReliable, staff are friendly
FAYE D | Overall ExperienceExcellent customer service, friendly, patient, helpful staff.
BIANCA S | Online Move InNeed 24/7 access
David B | Online Move InNo instructions on how to disarm unit and had to search for an employee. Floors need to be refilled and the tiles going up to the elevator were never graded. The bump caused one of my boxes to fall and the contents broke. The unit itself was clean and dry though.
Kristina N | Online Move InEveryone was so helpful and went out of their way to address my needs. The facility was clean and well lit. It was good to know that my items were safe and clean as when I put them in storage. Thank you and I always tell everyone that your place is the best and safest to use.
Jackie H | Overall ExperienceI paid almost $80 a month to have an indoor storage unit. To access this you would need to drive inside EVERY SINGLE TIME I came the garage doors were broke which causes me to park in a parking lot and walk an absorbent amount carrying objects with two young kids. Absolutely ridiculous to run a business like this.
Aubrey P | Overall ExperienceStaff was helpful beyond expectations. Could not be happier with the entire rental experience
Don B | First ImpressionsThe office manager, Nick, was a pretty awesome guy, very knowlegeable, professional and just a heck of a nice guy.
john t | First ImpressionsNick was great! He took great care of us. Thank you for having him in place!
Russell F | Overall ExperienceI paid extra to have a unit on the 1st floor for easy access in and out for the move. I get to my unit and there is a giant I-beam that runs directly up the center if it, which made arranging my person items much harder and not everything was able to fit. Very disappointed.
Michael M | Online Move Inold unit had newly discovered MOLD issues on contents. water marks on ceiling. insurance claim will be filed
Mark D | First ImpressionsIt wasn’t clear on what to do to access the unit and we set off the alarm. Otherwise was great.
Mary K | Online Move InSafe, convenient,and cost affordable
Bianca S | First ImpressionsI've rented moving trucks and storage facilities to move out 2 college students at the same time. Easiest move out solution in the world! Never a problem with reservations. Friendly staff
Terri S | First ImpressionsVery good service, and the Manager was Awesome. Nick Cumpston.. Thank you guys.
Brian M | Overall ExperienceThe whole experience was a complete disaster. My storage unit had a lock on it so I couldn’t move my stuff. The restrooms were covered in feces. Had an issue with the truck. And when I called your customer service dept all I received was hostility and rude comments. Will never spend another nickel with uhaul as long as I live. Promise
Richard S | Overall ExperienceFelt watched by others when moving stuff into my unit. Random people just walking around the 2nd floor around where my unit was.
Chloe C | Overall ExperienceI had to wait a long time for someone to help me and then had to find my locker and I asked them where to go and they said find it and then come and see us at the front desk found the locker went to front desk Had to wait atleast 10 mins for them to come back then they told me to just pull the thing off and lock was in the locker
Jessica R | Online Move InThe unit size is just what I needed. The staff member who finalized my move in was very helpful and kind.
elizabeth a | Online Move InRequested two dolly’s in my truck. They were not in there.
KIMBERLY S | First ImpressionsWe were very happy with U-Haul for storing our home belongings while waiting on home build as we moved from Illinois to PA. Staff were wonderful. Always able to assist and answer any questions.
Chris N | Overall ExperienceWas told when I cleaned it out I was all clear and then got a $500 bill afterwards in which I can’t rent a truck until that’s paid
Montego D | Overall ExperienceI would have given a excellent rating but the automatic system is still trying to charge my card even though I moved out of the 7 days before the due date, and turned over the unit to the store the same day. I have 5 emails since requesting payment, I sent an email to the store but no response of results.
Verna J | Overall ExperienceThe trash pile in the back near my old unit is gross. There is always dirty clothes and broken furniture. One time a cat tree covered in pee was there for more than a week. If it wasn’t for this area the facility would be great. You just need a trash bin outside otherwise people throw gross item there and I’m afraid it will attract bugs to nearby units.
Diana M | Overall Experience.
Spenser C | First ImpressionsGetting the initial lock off the storage unit was a longer process than I anticipated. I arrived at unit and tried to call in to our direct location so that I could have a rep meet me at unit to take the initial lock off. On the phone the automation said all reps were busy. When I walked into the store - there were no customers and rep was at the desk. They were helpful- but it was the process of initially getting into the storage unit was not smooth.
Sarah C | First ImpressionsVery clean !!
wally b | Overall ExperienceSuper friendly and super helpful
Darryl H | First ImpressionsI was never able to pay my bill online therefore more than half the months I used it I guy late fees.
Taylor A | Overall ExperienceI love the place!
mike s | First ImpressionsExcellent service!
Albert C | Overall ExperienceUpon emptying the storage unit I noticed that my furniture that had been custom ordered has mold on it and throughout it. I was told by staff to contact RepWest insurance to file a claim. Now Repwest is requesting me to have someone come to my home to inspect / estimate damages. This I'm sure will be a major inconvenience, and on top of that I'm told the original value of the furniture will be depreciated. Beyond frustrated since I paid for ("climate controlled storage"). Completely dissatisfied customer. Please call my cell if you would like to discuss further. Thank You Lucas Shuster 724-462-4895
LUKE S | Overall ExperienceNick the manager is great. He was super helpful on multiple occasions. I would recommend dealing with Nick!
Katie S | Overall ExperienceThe General Manager, Nick, was SUPER kind and helpful! He was able to get us units side by side right away and help us change our drop off location!
Alexandra H | First ImpressionsFacility in great shape. Nick very helpful with any issues. Would use again if needed
Cieara M | Overall ExperienceThere was no lock in my move in ready storage unit. I used my own lock because I work before and after uhaul is open. Tried to call after hours manager with no answer
William N | Online Move InBusiness is well conducted
FREDDY M | Overall ExperienceI had a lot of mold accumulate on my items in storage. I also asked for my unit to be shut down and I was charged another month for an empty space. Otherwise it was good.
JENNIFER K | Overall ExperienceThe rep at the counter was super friendly and helped me close out my account for the storage unit being that my son is back in college now. The facility is clean and there is always a cart available to move things in/out. The price was reasonable and it's close to the University. I would definitely come back next year.
alex c | Overall ExperienceGreat facility, kind and courteous staff.
Britney E | Overall ExperienceTressa helped me out. She was excellent. Some of the aisles are a bit narrow.
GEORGE R | First ImpressionsAs a Veteran I have standards. If it wasn’t for needing a unit to store our things until we moved out of state I would have never used this location. The reviews give a very accurate experience. Any time we came to our unit the bathroom was always dirty and had no toilet paper. The floors were never swept. We came in a day before the unit was due for payment to move everything to my mother in law’s because coming here every time and not seeing the place clean was troubling. We notified the staff that we would be out that night (the 9th) so they could start the move out process. The following morning I get an email that has a price for the next month. When I call to verify that we had been checked out of the unit Chris Disney had a massive attitude. Told me to just ignore the part where it said covered until 9/9/22. He then hung up on me. I have never met a more unprofessional staff at a uhaul location. 95% of the time we went in to the office area no one would say hello, look up from their phones or attempt to make eye contact with us. If ever asked I would tell anyone to avoid this location at all costs.
DIANE N | Overall ExperienceGreat customer service, clean area
FAYE D | Overall ExperienceI believe customers should be able to have pro-rated options if storage isn't needed for an entire month in certain circumstances
John T | Overall ExperienceIt was a bit damp from the a/c so my boxes were soft, other than that it was good.
Anthony A | Overall ExperiencePretty much everybody did a terrible job and even though I was polite about it and I smooth it over afterwards they really were unprofessional and they overcharged me and then they did understand their own procedures and policies the one associate didn’t put the notes in the computer for my grace period on my unit that was a free rental for a month and he created a whole fiasco and I ended up having to go back and waste time again to get everything sorted out I hope now I have a zero balance if not I will figure it out but none of it is my fault and I would appreciate a credit
mark s | Overall ExperienceAssistant manager has a nasty attitude she needs to learn to talk to people when they’re asking a question
Jalyssa C | Overall ExperienceVery helpful and polite. Thank you for your hospitality.
Christopher S | First ImpressionsVery satisfied with the customer service I received.
kim m | First ImpressionsOnly big issue I had was the website. It stated that your 5x10x8 can hold a 1 to 2 bedroom house up to 1200sqft. So when I reserved it and went yesterday to pay. We looked in and it was as big as a closet. The demo there on site there stated a studio or 1bdroom up to 1200sqft. Which is not even possible for how small it is. Uhaul should probably reevaluate the sizes so customers are not upset when they see it is much smaller than stated. Thank goodness for the staff member who help me and my husband fix this issue.
Brenda D | First ImpressionsGreat people to deal with Thank You so much
David K | Overall ExperienceOther than moving my stuff out of it and checking out at the front desk, they kept calling me asking me if it was me who moved out. Then charge me a late fee after moving out early.
paulette c | Overall ExperienceLoved the storage facility Convenient, safe
Marlene L | Overall ExperienceChris was amazing and very knowledgeable. He answered all our questions and took us and showed us everything that we needed to know to in order to store my things there.
Theo U | First ImpressionsVery clean facility and great workers very helpful!
tAMMY M | Overall ExperienceI was charged for furniture pads and also dolly and we didn’t want the pads, and the dolly wasn’t available. I was told to call customer service for a refund. But it’s an hour wait…. We had to buy a dolly for 70 bucks at uhaul. Can we get a refund- we didn’t get pads or dolly 17.00
David A | First ImpressionsNobtengo quedaste wl personal es amable
Arisley U | First ImpressionsFrom the time I called to the person I spoke to regarding a truck to the storage locker I used everyone was very helpful polite plight with excellent service
Darryl W | First ImpressionsThe gentleman who rented the truck to me 3/23 and who closed out my storage rental was exceptional and should be recognized. He was pleasant, knowledgeable and a pleasure to work with. Please tell him thank you again. Probably should give him a raise!
John R | Overall ExperienceThe only problem was with me is I am disabled and it's really far to walk back and forth since the place is so big.
paulette c | First ImpressionsLook into getting a baby changing table in the bathroom.
Tiffany H | First ImpressionsIncredible team at this location! Skyler was always friendly and helpful. I'm sad to go, but I moved too far away.
Ryan W | Overall ExperienceThe truck did heat worked for half of the trip, but other than that the experience is good.
Sasha F | First ImpressionsAwesome place, General Manager is on his game.
Daniel M | Overall ExperienceThe whole transaction went very smooth. Staff was excellent and very helpful. The facility was extremely clean. I'm very satisfied with the decision I made by choosing this location.
Gerren B | First ImpressionsWe rented 2 storage units. We were not charged rent until the end of the month for the first unit, but had to pay in advance for the second unit. When we started the second unit, the GM (Nick Cumpston) told us that he would take off the lock the same day because we were coming later to bring our possessions. The lock was not removed that day or for almost 2 weeks. We paid extra for the 24 hour access and there were several times that we were not able to enter the facility. We moved out of the first unit relatively easily. We moved out of the second unit on our due date. But because the website states that rent is past due on the due date, we were not able to complete the online move out. The following day we received an email saying that our rent was past due. We replied to that email stating the situation with the website. We received a reply from Nick Cumpston stating that he would take care of the move out process. For almost 2 weeks we were receiving phone calls, texts messages and emails about the delinquency of our bill. Then we received an email stating that there was going to be a lien enstated because of said delinquency. We called the office and had to explain the situation again before the unit was finally closed out. We will NOT use this facility again, nor recommend this to anyone.
Joseph R | Overall ExperienceNick was so nice and accommodating to our needs.
Kim W | Overall ExperienceGreat customer service
David K | First ImpressionsGreat staffing! They explain everything and are supportive when you need them. Will rent here again when I need to. Highly Recommend it!
Joshua L | Overall ExperienceCowork ers were very friendly and helpful. Let's see what happens in the future. Lol. Wished my box was closer to elevator. But the place was maintained.
linda l | First ImpressionsVery clean and secure. Staff provide excellent customer service and very helpful. Highly recommend this facility!
COLLEEN D | Overall ExperienceBest individuals there. Everyone I interacted with there was knowledgeable and friendly. Great group of folks.
DANIEL R | Overall ExperienceThe gentleman that took care of me was so Thorough and helpful. He walked me around the facility and showed me everything I needed to know and showed me where my storage unit was as well. He went above and beyond!
Nikki R | First ImpressionsVery knowledgeable and kind employees. Dry very clean facility. I feel very confident about the safety of our stuff.
John S | First ImpressionsThe most updated technologically advanced U-Haul facility that I have ever seen. I cannot express how impressed I was. I have already spread the word to several of my friends and family.
delores s | First ImpressionsThe storage facility is all very very clean and climate controlled which is awesome , the big garage bays are awesome for loading and unloading as well as the free use of the carts , i was also able to buy a nice lock and all the boxes i needed to help move right there at their shop. They also gave me my first month rent for free because i previously purchased a Uhaul truck ! Staff was friendly and helpful as well !
Tyler M | First ImpressionsI went to the U-haul place in monaca PA and the person who helped me was Tressa Terazzano and she was AMAZING!!!! she was so helpful and wonderful!
Brionna m | First ImpressionsWas billed for 5 months after moving out. Had 7 different conversations over that time and nothing was resolved until legal action was being initiated. Staff was unprofessional when it was brought up that someone had previously called. Was billed for another family members storage unit. My family member was billed for my storage unit. Lastly, it’s disgusting to me that with as big as the organization is and as much as members of the military move, a military discount is not offered. I personally own six different companies with locations across the US and strong ties to the military and I will ensure Uhaul is not utilized for any of our 450 team members, business associates or friends storage needs. Inexcusable operational deficiencies.
Chad C | Overall ExperienceNick Cumpston, General Manager, was absolutely no help on any situation. He should not be a GM. He has no empathy to customer situation and not very friendly at all. He is very condescending. He doesn't provide any solution to help or support the customer. Customer experience was so bad, I would never recommend anyone to rent or store anything at that facility.
joseph p | Overall ExperienceNick and the staff at the center twp facility were very friendly and helpful
Bridget C | First ImpressionsGreat facility.
Paul J | Overall ExperienceNick was extremely helpful as well as staff. Units are clean and secure.
Kevin B | First ImpressionsGreat staff
Daniel M | First ImpressionsThis facility was outstanding in service and access. It was clean but while unpacking I did find a live roach in one of the boxes. Hopefully there was only one, but with the size of this facility, I can understand pest control issues. Overall good job!
Mike H | Overall ExperienceWe have moved all over the US, and having all our stored where we rented the Uhaul was awesome. The carts were amazing and having restrooms there was a HUGE plus. Instead of days moving it took us hours. Thanks Uhaul!! Wish the rest of the moving was as easy!
Michael B | Overall ExperienceGreat customer service
Samantha H | First ImpressionsContinue to do get work y’all have amazing staff treat you right and answer all your questions that’s you have if I could of gave y’all 10 stars I would have Thank you
Jerome M | First ImpressionsBoth staff members at the storage facility were amazing. I couldn’t be more thankful for their friendliness and attention. Thank you!
JENNIFER K | First ImpressionsDecent security, but there were some problems, specifically that the a/c was broken a few times when I was there. I understand that this can happen sometimes, but for as little as I went to check on my stuff, having the a/c not working about half the time I was there wasn't a good sign. It's likely that the a/c needs replaced, rather than simply fixed again and again.
Courtney D | Overall ExperienceThe person that helped me was amazing and very friendly!
Melissa A | First ImpressionsWe loved being able to have access to use carts to bring our stuff in and the worker there that helped us she was very friendly and knowledgeable all around great experience
Sherry W | First ImpressionsThe piping above my unit had high amounts of condensation that dripped onto the items that i was storing causing song cosmetic water damage
Matthew W | Overall ExperienceThe fact that I can’t contact anyone at the facility is a horrible company policy.
LARS B | Overall ExperienceThe facility was clean and easily accessible, and the staff were friendly, knowledgeable, and courteous in what was a difficult time for myself. Everything I needed was on site, and the whole experience was as pleasant as I could have hoped for.
Elizabeth K | Overall ExperienceStaff went above and beyond to meet my needs very helpful and informative. Friendly staff and GM is great! A few downsides. No storage on the first floor, remove the awful groovy tin lined floor in the huge elevator, fix cracks in second floor, update moving equipment, could have a complimentary dolly for larger or smaller furniture/appliances. Would be nice if there was an entrance to/from storage facility leading to office. Bathrooms weren’t clean. Lastly automatic payments were still charged to my card after I completed move out other than those things listed I give my overall experience an 8. Thanks U-HAUL associates for the pleasant experience.
anita t | Overall ExperienceEveryone is real nice that work there Helped me a couple times.
PATRICK M | Overall ExperienceThe access to this storage facility and the ease of moving in and out exceeded any storage place I’ve ever used before. Would highly recommend to anyone looking for an affordable storage unit.
Justin M | Overall ExperienceThanks for the personalized tour and explanation of what to do .
Ryan L | First ImpressionsGreat staff
Daniel M | First ImpressionsVery clean and well maintained and the staff are great, very knowledgeable and respectful..
Bryan W | First ImpressionsThe staff was very welcoming and friendly, which I really appreciate.
BRIAN G | First ImpressionsThe person who assisted me was quite professional and kind. She is certainly an asset to your company.
VICTOR W | First ImpressionsI moved out of the unit manager said I was good, but he could not find the time to check me out! I’ve been getting past due notices, texts and emails. I called frequently to get situation fixed they would keep me on hold & not answer phone. I stopped in three times to get it straightened out. The manager could care less. It was horrible! I would never, ever patronize uhaul again🙁
Victoria U | Overall ExperienceExtremely satisfied
John T | First ImpressionsTbh at first my experience was awful and mistakes kept being made. However the young woman whose name was tessha worked very hard to figure out how to fix and correct all of the mistakes are by her coworkers.
Trevor M | Overall ExperienceReuben at the Monaca facility was very helpful to me. I was a bit slow to grasp all the procedures, and he was very patient in his explanation. I have never used indoor storage, and am looking forward to that convenience.
ANN E | First ImpressionsThe units are a little more expensive than I would like, but they appear to be competitive with other units.
Brad A | First ImpressionsThe facilities and staff members were always great. I would recommend them to anyone for climate controlled storage. However, I really wish u-haul would get their billing straight. The few months that we had a storage unit there it seemed like there was always some kind of issue with billing and we would have to call or come in to get it straightened out. Other than this, it was a good experience.
Ben S | Overall ExperienceThe rules of ensuring the elevator is unlocked and shut so it is available to the next customer is something that needs enforced. More often than not it was unavailable and the personal elevator needed to be utilized to unlock the large elevator and the trip to your unit took longer than it should Of. On a few occasions it was even the staff who left It locked and open and unavailable for customer use.
Alisha B | Overall ExperienceThe move out process was not at all ideal. Even after submitting my move out request a week prior to the end of my rental period I was still billed for a new month and a late fee tacked on to my total because no one bothered to confirm my move out. I had to call in to have the issue resolved. The call experience was poor as well. The representative who called me back was less than pleasant.
Jessie D | Overall ExperienceWe did a trial run ( brought 2 chairs) with our moving plan in mind.
Tommi W | First ImpressionsThese are very trying times for everyone I'm so happy that the staff was very helpful and understanding due to Covid -19
Dorian G | Overall ExperienceThe management and staff at this location made my entire experience easy and first class. In addition, the facility is clean and feels worth spending money to store you belongings. Definitely using this location again and referring others in the area. Thank you!
Quiontayus j | Overall Experiencevery impressed with this facility
Kirk B | Overall ExperienceAAA+++
Eric G | First ImpressionsI truly wish there were higher rankings for the above questions and experiences. This Monaca U-haul goes above and beyond for their customers. I can’t say enough good things about them. I feel as if they are my friends and I can count on them to help me or to be there to celebrate with me! If you ever need a perfect storage space or moving truck please go to this location you won’t regret it. Jill and her crew are the best of the best!
Lorraine S | Overall ExperienceHighly recommend!!!
Jessica W | First Impressionshad a small slip up in the storage unit registering as vacant and when we got there is was in use so we had to go back down and re do the paperwork and get a new unit, but the employee was very apologetic and made it a very easy swap. over all very helpful and informative
Kobi B | First ImpressionsThe staff at the monaca Uhaul is second to none! The facility is clean and everything is in perfect working condition. This is by far the best storage place in the county!
Ben S | First ImpressionsWhen I arrived I was greeted very rudely the manager is a ignorant woman I was. Standing in line and when it was my turn I was spoke to by an older gentleman who looked at us and I quote replied to a worker there named Ruben are you going to help these people I said oh my these people that’s not nice he was then still rude as can be then I was over charged by 75 dollars in which was never explained to me about in the first place
Jennifer A | Overall ExperienceJill was very helpful and friendly. Move is was smooth, without a hitch. Facilities are great. A bit of a walk to get to unit, but the storage facility is massive, so it is to be expected. I would recommend this storage facility to everyone.
Renee C | First ImpressionsThe Monaca store employees were all OUTSTANDING!!!
Dan M | Overall ExperienceI never had young people be amazing, nice, helpful, well mannered and very very polite all in one. Do everything you can to let them know how out standing, amazing and how valued they Are and keep them.
Bonnie B | First ImpressionsI found the staff very pleasant and most helpful. I would and have recommended your facility to others. I wish you much success and keep up the good work
Susan S | Overall ExperienceI did like this facility I would however prefer that I would have to badge in before a door would open even during normal hours
Robert K | Overall ExperienceThis facility and it’s employees are the best. Jill and her staff are awesome. We rented a storage unit and a UHaul from them. The service was excellent. I have and will continue recommending them!
Lorraine S | Overall ExperienceNo advertising up front that YOUR lock is required and must be purchased when checking in or that there's a cleaning fee until you're leaving. The storage facility is indoors, what are we cleaning?
Kristi G | Overall ExperienceThey were able to locate my online reservation quickly
Jacie S | First ImpressionsI've recently rented 2 storage units and a truck. Every experience has been met by professional, informed employees & clean facilities. The website was a little difficult, but customer svc fixed it.
Pamela r | Overall ExperienceVery disorganized. After being assured that my autopay was set up, I went to my unit to find it locked up with a delinquent payment note. I found the manager and he said oh yeah I remember you paid.
Jacob S | Overall ExperienceI would recommend.
Dawn B | Overall ExperienceWe rented a storage unit and a truck to move our furniture in yesterday. Ryan was very knowledgeable and helpful. He explained the whole process for what we needed. We had a great experience!
Terry S | First ImpressionsCustomer Service was outstanding! The staff is fun and friendly. So glad we came here for indoor storage!
theresa l | First Impressions