The rules of ensuring the elevator is unlocked and shut so it is available to the next customer is something that needs enforced. More often than not it was unavailable and the personal elevator needed to be utilized to unlock the large elevator and the trip to your unit took longer than it should Of. On a few occasions it was even the staff who left It locked and open and unavailable for customer use.

The move out process was not at all ideal. Even after submitting my move out request a week prior to the end of my rental period I was still billed for a new month and a late fee tacked on to my total because no one bothered to confirm my move out. I had to call in to have the issue resolved. The call experience was poor as well. The representative who called me back was less than pleasant.

We did a trial run ( brought 2 chairs) with our moving plan in mind.

These are very trying times for everyone I'm so happy that the staff was very helpful and understanding due to Covid -19

The management and staff at this location made my entire experience easy and first class. In addition, the facility is clean and feels worth spending money to store you belongings. Definitely using this location again and referring others in the area. Thank you!

very impressed with this facility

AAA+++

I truly wish there were higher rankings for the above questions and experiences. This Monaca U-haul goes above and beyond for their customers. I can’t say enough good things about them. I feel as if they are my friends and I can count on them to help me or to be there to celebrate with me! If you ever need a perfect storage space or moving truck please go to this location you won’t regret it. Jill and her crew are the best of the best!

Highly recommend!!!

had a small slip up in the storage unit registering as vacant and when we got there is was in use so we had to go back down and re do the paperwork and get a new unit, but the employee was very apologetic and made it a very easy swap. over all very helpful and informative

The staff at the monaca Uhaul is second to none! The facility is clean and everything is in perfect working condition. This is by far the best storage place in the county!

When I arrived I was greeted very rudely the manager is a ignorant woman I was. Standing in line and when it was my turn I was spoke to by an older gentleman who looked at us and I quote replied to a worker there named Ruben are you going to help these people I said oh my these people that’s not nice he was then still rude as can be then I was over charged by 75 dollars in which was never explained to me about in the first place

Jill was very helpful and friendly. Move is was smooth, without a hitch. Facilities are great. A bit of a walk to get to unit, but the storage facility is massive, so it is to be expected. I would recommend this storage facility to everyone.

The Monaca store employees were all OUTSTANDING!!!

I never had young people be amazing, nice, helpful, well mannered and very very polite all in one. Do everything you can to let them know how out standing, amazing and how valued they Are and keep them.

I found the staff very pleasant and most helpful. I would and have recommended your facility to others. I wish you much success and keep up the good work

I did like this facility I would however prefer that I would have to badge in before a door would open even during normal hours