Customer Reviews for U-Haul Moving & Storage of Central Burlington

Rating:

5.0

Tracey and here whole crew were always 5 star to deal with. My boyfriend's locker was one of the one's which was flooded last summer and Tracey and her colleagues had pizza and beverages for all the folks who had to come in and inspect their lockers. She tried to make it as painless for everyone. I would definitely use your company again and I wish everyone at UHaul a healthy and prosperous year.

Rating:

5.0

Staff always friendly and helpful

Rating:

5.0

Appreciate the service always responded quickly to all our Questions The facilitate clean and dry always comforting to know our Possession were secure In addition to storage truck rental was great Regards Terry Barrett

Rating:

3.0

Uhaul roadside is horrible. I would not recommend uhaul to anyone and may not use uhaul in the future over uhaul roadside. My rental was for a trailer. My truck broke down at the side of an highway that did not have lights. I called for help. Operator 1 said call caa to get me off the highway and to my nearby cottage. Then call location in morning to arrange curtousy tow. Caa will not tow a rented trailer. Caa said call uhaul roadside. Called back was told by uhaul that this getting the trailer off the highway to safety is my problem and uhaul will not help. I paid a tow truck privately to tow trailer to cottage. Next morning call rental location who said call roadside to figure out what to do. Roadside now told me they will only tow if the trailer in an unsafe spot and they have no help for me. I understand my vehicle break down is my problem. But a consistent message from uhaul would have been better. Also an option for uhaul to arrange a tow I would pay for would have helped alot. Being told at 11 pm on an unsafe unlit road I am on my own was not a relationship building move.

Rating:

5.0

The team was great and super helpful as it had been a while since I pulled a trailer.

Rating:

4.0

i recently pulled a u haul trailer for a motorcycle.. no problems ran smoothly. thank you u haul

Rating:

5.0

The staff was always extremely helpful and the units were clean, well lit and secure. Unlike other storage facilities they don’t jack the prices up outrageously. I had my unit for almost a year without a price increase unlike Smart Storage that jacked the prices up 3 times in less than 18 mths. I wish I had of went with U-Haul from the get go. I highly recommend U-Haul and the staff at Mainway are incredible! We rented a truck to move out of our unit and supplies for moving to our new home. Thank you for being a very positive presence during a very stressful and exciting time.

Rating:

5.0

I forgot to ask for the name of the gentleman that helped me, but a great guy, hooked and unhooked the trailer for me.

Rating:

5.0

Everyone was extremely pleasant and helpful

Rating:

3.0

Dealing with Russell was fantastic ,,,,really engaging and friendly and knowlegable. However, had I known upfront that there was a good chance that the newly acquired RAV 4 Toyota could possibly need a computer reset by the dealership I never would have used U haul to install the trailer hitch and wiring harness,,,,the Toyota dealership was a bit more expensive to do this work but now I have to go there anyways and its 2 hours to Collingwood or a paid service here in Burlington......its your call but I personally would notify clients in advance that there was a 50/50 chance that a computer reset would be required so they could make their own choice,,,,as a result my wife got stranded on a saturday evening on her own afraid to drive the vehicle as all of the emergency notifications lit the info panel.......or even better find a way so that your U haul teams could do this on the spot.....what a major hastle.......you wont see this on Google...this is for your own consideration thank you Lawrence Quinn

Rating:

1.0

The U-Haul did not start at the beginning until I got help from the rep lady which was fine at the end. When I was retaining the U-Haul I tried to fill the gas the indicator was not moving so I had to fill the tank completely when I moved the indicator start moving so I had to fill the tank completely when returning the U-Haul I explained the situation to the guy behind the desk and I got the most passive and unhelpful respond from him. Even though this is not my first time but am sure it will be the last time I will use a U-Haul.

Rating:

5.0

Staff very helpful and friendly. I had a great experience with the facility

Rating:

5.0

The staff are professional and always ready to help. I would highly recommend this U-Haul!

Rating:

5.0

I have been renting from you home for over 30 years and I always get good service

Rating:

5.0

The system was quick,simple, and efficient. The staff are helpful and courteous. Don’t change anything.

Rating:

5.0

Very helpful and friendly staff!

Rating:

5.0

Nothing. UHaul is perfect!!!!

Rating:

2.0

Your employee told me my towing ball was the wrong size when in fact it was OK. However, she did rent me one for $5.

Rating:

5.0

Great customer service

Rating:

3.0

Unfortunately, I left my credit card in the POS terminal during my transaction there and didn't notice until several hours later. I was not contacted by the store. When I did notice and went to cancel the card there were already fraudulent purchases made to my account. While I cannot say for sure that one of your employees were responsible, I will say that it is the most likely scenario.

Rating:

5.0

Staff was very professional and a pleasure to deal with

Rating:

5.0

You guys need to stop saying that if we rent a trailer one way we get free storage for a month. And then you tell us to return it to a place that doesn't even have a storage place and the place in that town that does have a storage place is not honor your claim of a month's free storage. So you're ripping us off

Rating:

2.0

Already submitted a complaint, refer to that email.

Rating:

5.0

Windows needed attention

Rating:

5.0

All was done well. The people were friendly and very helpful.

Rating:

5.0

Great Service

Rating:

3.0

The online quote produces what appears to be a comprehensive breakdown of what the installation will cost HOWEVER when I arrived yesterday the actual quote was almost 15% higher!! The difference is the installation time and amount. The counter person said "the online quote is wrong, I don't know why it shows 30 minutes, it is never that quick". So the "bait and switch" to get me to the store versus the comparatives quotes with competitors turns out to be false. Kind of late to change the installation which I guess is what you are counting on. I will certainly let my friends and family know about this deceptive business practice. Another counter person said "oh that's for Arizona they don't have rust so the installation is quicker, well I had an almost new car with no underbody rust so that excuse is seen just as that another excuse to try to cover for the swap. Very disappointed with the deception, hopefully the installation is better than the quote system...

Rating:

5.0

Staff are always friendly and helpful. Storage is well lit and well secured. Very clean.

Rating:

5.0

Not really anything at this time thanks

Rating:

4.0

gd service

Rating:

5.0

Excellent service!!

Rating:

4.0

Vehicle defaults to tow mode. It took a while to figure out why it was revving very high. This could be explained to renters. Parking reserved for UHaul vehicles should be clearly marked. Vehicle had under an eighth of a tank when I got it. It was difficult to see the mileage as there was a message on the dash saying 43 miles to empty. I had to fill up half way through the move. It worked out fine. I liked the discount for filling it to 1/4 tank so I didn’t have to worry about running out of gas. However I would prefer to get the vehicle with a full tank really.

Rating:

5.0

Very efficient, very helpful

Rating:

5.0

I rented the 4x9 open trailer with ramp. This trailer is low, so it is easy to load/unload. It has loops and rails, i.e. many tiedown points. Trailer lights, tires, and 2" tongue lock were in top shape. The staff at the front desk and outside (testing and connecting trailer) were all great. Rental and insurance rates were all reasonable. I will rent here again.

Rating:

5.0

Dear U-Haul Team, I wanted to take a moment to recognize Lucy Taverne for the outstanding customer service she provided during a recent interaction. In a stressful, last-minute situation, Lucy went above and beyond to assist me, offering proactive support and ensuring everything went smoothly. Her professionalism, attention to detail, and genuine commitment to customer satisfaction truly stood out. It’s rare to encounter someone who not only understands their role but also understands the importance of making things easier for customers, especially when time is of the essence. Lucy’s efforts made a significant positive impact on my experience, and I believe her dedication deserves to be recognized. I wanted to make sure U-Haul is aware of the exceptional service she provided, which sets a great example of customer care. Thank you for fostering such a dedicated team member!

Rating:

4.0

The truck used in the rental was old and rusting. Maybe time to replace it.

Rating:

5.0

Quick, smooth, professional and friendly on renting a truck from this location. Both the store and truck are very clean. Highly recommend this location!

Rating:

5.0

Tracy nd her team are always friendly, helpful and responsive

Rating:

2.0

The van was FILTHY. I have pictures to prove it! The van needed an oil change as the system was saying oil has zero life left! One of the guys was helpful the managers response was indifferent with the comment these are used everyday! Like I should have to rent a filthy van!!! That was shocking.

Rating:

4.0

I rented from U-haul a few times in the past couple years and once I did the review about a trailer I rented that was full of mud inside and I was moving furniture. I had no way to clean the trailer, and had to purchase cardboard boxes to line the entire floor. I gave a review and never heard anything from U-Haul. So why bother asking for a review? This last truck I rented had over 185k on it. I was like renting a rent a wreck.

Rating:

5.0

Jenn and the staff was very helpful courtesy.

Rating:

5.0

Impeccable services 👌

Rating:

5.0

Everything was great. Love you can do everything online. Staff were friendly + helpful.

Rating:

5.0

Tara was amazing

Rating:

5.0

Process went smooth from start to finish.

Rating:

5.0

Excellent service!

Rating:

5.0

Service was exactly what we are missing so much of anymore. This experience was very refreshing. Great service all around.

Rating:

5.0

Friendly service delivered quickly.

Rating:

5.0

Doing a great job. 4th time renting a trailer from this location. Each experience left me with a very positive impression. Staff always friendly and helpful. They seem to enjoy working at this location. Until next time. Thanks.

Rating:

5.0

Please keep my information on file, as I am a frequent client. This would be very helpful.

Rating:

5.0

Very clean and secure

Rating:

1.0

Reference : 5205728 Manager and her perasonal vendetta

Rating:

5.0

Service was awesome staff super polite!!

Rating:

5.0

Our experience was the best the General manager Tracy went above and beyond to make sure we were taken care of first class!!!

Rating:

3.0

There was difficulty picking up the dolly from one location and dropping off at another ? It did happen but the amount of time it took was long and cumbersome. Paper work , calls and system issues .

Rating:

5.0

Staff is very helpful and pleasant.

Rating:

5.0

This place is amazing. The staff at this location are always friendly and willing to go beyond to help the customers. Way to go!!!!

Rating:

3.0

Too expensive for such a tiny space.

Rating:

5.0

Very helpful staff at Burlington branch. Would highly recommend.

Rating:

5.0

Always great service, professional and efficient.

Rating:

5.0

Vehicles drive in to a sheltered garage wow

Rating:

5.0

The guy who served us was really helpful. I think he was fairly new in the position but he rocked it!

Rating:

1.0

My rental paperwork that was given to me was not for the vehicle I rented people make mistakes but I noticed not the employee.I have an issue with one of your employees I was asking why I am being charged full day rate for 2 hour rental she said take it up with head office in a rude manner.no more business from David Collins

Rating:

5.0

Excellent, Tracy and her team did a great job! I dealt with Benjamin, Tracy and Hussein! All great professional work!

Rating:

5.0

I’m switching units because smart storage has over doubled the cost of my unit there in the past 16 months.

Rating:

5.0

Staff was helpful and informative.

Rating:

5.0

Excellent experience, thank you.

Rating:

1.0

My boxes and items were deeply affected by mice urin and feces. I only discovered this when I was leaving the unit. When I advised the staff I was told they couldn’t do nothing because I was leaving the unit. 😏

Rating:

5.0

Love U-Haul

Rating:

5.0

The sales rep, Jen, was extremely helpful, pleasant and very customer service oriented! Thank you!

Rating:

5.0

The fellow eho set us up. at the main way, burlington facility was very efficient snd friendly

Rating:

5.0

Tracey and the staff on Mainway in Burlington are simply great. Very helpful and very much all about the customer. I've had nothing but wonderful experiences with them and will come back in the future when needs be. Thank you!

Rating:

5.0

Always very helpful staff

Rating:

3.0

The loss of 2 stars is a direct result of me not being able to access the unit that I rented. U-Haul were unable to figure out why my storage unit was already in use, nor were they able to give me a single unit that was the same size. They did try hard and were finally able to get me 2 smaller units side by side for the same price.

Rating:

5.0

Pleasant staff and a nice clean facility. I would definitely use this location again.

Rating:

5.0

Even during the recent flooding experience affecting a large part of the city , this facility did everything possible to ensure the safe keeping of my property . And where needed supplied physical labour & replacement products to transfer the damaged items to a new secure and dry location . I would highly recommend this location of you need to store your excess worldly possessions .

Rating:

5.0

The staff was the best !! I’m super impressed and will not go anywhere except mainway u haul . Thank you

Rating:

1.0

Too expensive. Charge for every little thing and therefore no company cost. Rent somewhere else for have the price. I paid $245 for a 10x10 While another customer paid $315 for two 20x20 units Scam artists.

Rating:

5.0

Tracey was excellent at handling my needs. She is an asset to the company. Thank you for great service

Rating:

5.0

As expected the facility was clean, secure, bright etc. The biggest plus for us was the EVERYONE on staff! Each person we encountered over the past couple of months was consistently friendly, professional and knowledgeable. A very impressive operation! Kudos to all!

Rating:

4.0

You did a good job for me. Thank you. You also have a good, clean washroom.

Rating:

5.0

Staff are very helpful and answered all my questions

Rating:

5.0

Staff helpful and professional

Rating:

5.0

Will use again if needed.

Rating:

5.0

Thank you very much, I've moved 4 house with you people. Excellent service. Xo

Rating:

5.0

Keep up the great work 👌

Rating:

4.0

My storage furniture was covered in black soot. Turns out they were doing roof repair. One mattress ruined, other furniture needed a good cleaning. The staff handled it well and provided a refund.

Rating:

5.0

Great Service

Rating:

5.0

Roof repairs caused debris to fall into our locker. Staff was very good about the matter and helpful.

Rating:

1.0

Rats or mice was living in my unit and destroyed my property

Rating:

5.0

All of the staff we encounterd (at the desk, in the facility etc) were extremely friendly and helpful. Very impressive!

Rating:

5.0

Tracy was very helpful in finding me a great convenient unit that was close to the entrance. She went out of her way to make sure I was all set up and explained the process in detail. Thank you Tracy!

Rating:

5.0

This location has been good to me so far. I do have to say that if Tracy wasn’t there I wouldn’t have such a good review. She was very helpful when checking into my last unit and very clear and patient as I had never rented a unit before so I didn’t know the drill so to speak. Thank you Tracy!

Rating:

5.0

The staff at the Mainway location are just amazing. They are super helpful, have a great attitude and I can’t say enough about them. I would have no hesitation renting a vehicle or a storage unit from them again.

Rating:

5.0

Thank you you guys have been great The staff is more then helpful 10 /10 I would say

Rating:

5.0

The gentleman that helped was so professional and personable. Great experience!

Rating:

5.0

Very satisfied

Rating:

1.0

Because you took money from my account and have not paid me back the other unit I emptied and u haul still took money from my account please send me refund check

Rating:

5.0

The staff on Mainway in Burlington are absolutely too notch

Rating:

5.0

Storage facility was excellent and the staff were super friendly and accommodating, especially when I was moving my U-Box for a cross country move. There were a few times where I showed up to my unit and the power to the building was off. If possible, it would be nice to know that the power was off through some sort of notification system to save the trip to the unit, but this is very minor.

Rating:

5.0

A pleasure to be with U Haul

Rating:

5.0

I thank you for all your cooperation at a hard time

Rating:

5.0

So convenient to have a rental van and storage unit together.

Rating:

5.0

Very helpful team working at Uhaul. I'm happy with the service and support I got from Uhaul team at this location on Mainway, Burlington.

Rating:

5.0

Thank you for your assistance. We are moving house and your efficiency and helpfulness definitely reduced the stress of the event.

Rating:

5.0

Great facility! The storage building was clean and felt very secure. The staff were always helpful and friendly which made my move a much better experience! Love that there were no hidden fees and very reasonable rates compared to other companies we looked into. Would recommend this location to anyone looking in the Burlington area!

Rating:

4.0

My unit was very dark and needed the bulb replaced. I’m assuming it’s something that can be replaced.

Rating:

4.0

Your customer service counter is cluttered with optional items for purchase and isolated lanes. Not a clear view of who is available to serve.

Rating:

5.0

The gentleman at the desk was very kind and helpful with explaining everything I would definitely recommend.

Rating:

5.0

The staff were always friendly and ready to help..the facility was always clean and easily accessible.. Overall I am so happy I chose this facility to store my items …excellent experience

Rating:

5.0

The team was always accommodating and pleasant. They went above and beyond and I can recommend the services and this facility to anyone looking for moving supplies/trucks and storage solutions. I rented a 5'x10' climate controlled unit with 24 hour access for over a year, and was always confident my storage was safe and secure.

Rating:

5.0

The staff was quite pleasant and helpful. I definitely appreciate the excellent customer service

Rating:

5.0

Ramm was excellent

Rating:

5.0

I just love uhaul and all who work there. They know their stuff.

Rating:

5.0

I have always had an excellent experience with UHaul from Dec 2019- Aug 2023. UHaul staff have always been very professional /helpful .If I ever need storage again, I would not think twice about using UHaul Burlington. Thanks again to UHaul Burlington.

Rating:

5.0

Excellent staff service! Convenient location!

Rating:

5.0

Great service and manager was great

Rating:

5.0

The overall experience was amazing and it was very convenient to use the storage room.

Rating:

5.0

very friendly office staff, they explain me very well the way access and rules

Rating:

5.0

Personally amazed by the Storage Manager who had helped to complete the reservation, Ram at the storage Main way Burlington. He’s patient, understands the situation and clearly explains everything from recommending a space we need and reserved a spot for us as promised. Overall we had an amazing experienced.

Rating:

5.0

Both the staff and facility exceeded my expectations. Extremely helpful! Thank you for making my move easier and decrease my stress levels. Highly recommend the uhaul facility on mainway, the new one!

Rating:

5.0

They seem to always go above and beyond at this location.

Rating:

5.0

Quick and friendly service, great storage facility.

Rating:

5.0

I was a bit confused about the free month but all good ,will be using them again

Rating:

4.0

Over all good experience thank you

Rating:

1.0

We arrived for our reservation and were told the unit I had reserved months ago was not available. In fact, there was no drive up storage available at all which I was relying on to use. Moreover I had already cancelled other reservations I had for this type of storage at other facilities because I was assured this would be available. At the end of this entire ordeal I was not offered compensation for all the inconvenience and inconsistency. I am extremely upset about this entire experience and will be telling people about this negative U-Haul procedure.

Rating:

5.0

Amazing staff at the mainway location.

Rating:

4.0

My moving date and storage facility was booked and scheduled with Camilo on June 22, 2023 (originally unit 1679) for a Sunday June 25, 2023 move. I also booked a 10' x 15' truck with Mickey on Tuesday June 20, 2023 for pick up/return for my moving day of Sunday and date of June 25, 2023. Both were confirmed with/for me by Camilo and Mickey of your company. On early Sunday morning I received an AI message from U Haul asking me what went wrong with my storage booking and why had I decided not to take it. This was incorrect and I certainly did nothing of the kind. I left a message for a call back, which I got from some U-Haul central office point at approx. 9:00 am. I was able to quickly resolve my truck rental and after some delay I was told that he had found my storage rental as well and confirmed that I was fine to move. Unfortunately, when I arrived at the Mainway U Haul and met with Camilo he couldn't find my storage reservation although he vividly remembered taking the reservation and my credit card to hold it until I came in on Sunday. After some delay, he found the original reservation which he noted had been over- booked by/to someone name Toby B. and I was apparently out of luck. He went to the acting manager who quite frankly was not much him nor I. Camilo diligently went to work to come up with an alternative (which turned out to be a split unit (i.e. 2 units combined) although he also said to me that it looked to be costing $30.00 more. He went to the acting manager RAM, who said he could do nothing to resolve my additional $30.00 concern even though none of the issue of losing the original reservation and subsequent replacement were of any fault of mine. Camilo said he would speak to Tracy Davenport the General Manager on Monday June 26, 2023 as he felt this was unfair also. To date, I have not heard from her yet. I am confident that I will. I have heard nothing but great things about her. I do want my rate adjusted by -$30.00 monthly. Otherwise I felt that both Mickey and Camilo were terrific ambassadors of your company. Regards, Bruce Marshall

Rating:

5.0

We dealt with the lady who was the manager for both rental of a vehicle as well as rental of the storage unit. The manager was EXCELLENT! She was professional , very pleasant and courteous. I have rented vehicles before from other companies but We will only rent from your office in future. Our overall experience was great.

Rating:

5.0

Easy access

Rating:

3.0

The one garage door has been broken for over a week and still hasn't been fixed and there's no sign on it saying that it's broken for customers to know. I did have one late night visit where the front doors would not open after I put my code in. Thankfully I was able to get in with the garage door and the door between the garage and the building was open. So that was my only frustration was that there is no consistency in the doors. Sometimes I would come late at night and the garage doors would open when I got in front of them. Sometimes I would come at night and I'd have to go inside and open the garage doors. Sometimes I'd come at night and the door between the garage and the building would open. Sometimes I would have to turn it on. I'm not sure the one evening when I came that the main door would not open after signing in. The only other thing that I was confused about is I thought the main door would stay unlocked for 30 minutes once I have signed in after hours. And I actually had to sign in every time the door closed to get it to open again when I was loading Thanks

Rating:

5.0

Very helpful staff

Rating:

3.0

I had multiple units. The first unit was fine and access was great as provided a code. No issues with that being clean and tidy. The current unit, closed this past weekend and had since July, was a bit problematic. We were on the new build side and so access was denied after hours despite having a code. Then the access location was changed without notification. All the material in storage was covered in a thick layer of dust twice, to which I received zero response despite going to the office and being told that the 'manager would be told'. Koodoos to the team for assisting in getting access the Sat after the storm few weeks ago.

Rating:

5.0

Every staff member that I have dealt with was top rate. Very helpful

Rating:

1.0

I have never been so frustrated with a storage facility. From the start we signed up for a drive up unit. When we got there we got sent to the new location where there are none. With no choice and a full truck we were forced to move deep into a storage facility that was under construction with 24/7 access. Well since it was under construction we did not have access to our side of the building because the code machine was not installed yet. Further more I was absolutely disgusted to find that upon moving out I realized the amount of construction related dust that was all over my expensive belongings. The fact that we were paying 250+ dollars a month for this place is truly sickening and will never consider this properly taken care of unless uhaul makes this right. Which based on my experience with the desk staff I’m not expecting much. Giving this facility a 1 star seems outrageously high in my eyes. From start to finish a lack of care for the type of unit I booked and also just the overall safe keeping and cleanliness of the unit where my valuables were stored.

Rating:

5.0

Very impressed with the whole process and facility! Thank you so much!

Rating:

1.0

Manager(Lucy) Burlington location gave us the worst customer experience/ service I won’t go back there an ended up changing my storage location because of it

Rating:

4.0

Even there were rodent traps in the unit, we still found a small amount of mouse feces on some of the furniture we were storing.

Rating:

5.0

Very friendly great people to work with very accommodatinng and understanding and willing to go the extra mile

Rating:

1.0

Limited hours. Construction. My stuff was filthy. Full of dust. Dried up patches of cement on my stuff. Disgusting. Looking into my next steps of recourse. Had to find another place and move my stuff. Tried to leave feed back in person. Lady just shrugged her shoulders. Nothing she can do. Horrible all around experience. Don't know why I am getting this. Haven't told anyone I took my stuff out. Still paid up until 23rd

Rating:

5.0

What a great group of folks that work there . Always went above and beyond to keep a customer satisfied and had some great conversations with the staff . There is a lady there that would always have some sort of treats or snacks and would always offer me some when I was there . Great staff , great facility and highly recommend them if you ever need a truck or storage .

Rating:

5.0

Wendy was amazing and so friendly.

Rating:

5.0

Everything was great. Only recommendation would be more than one loading door.

Rating:

5.0

My experience with Uhaul was wonderful from the very beginning, the young men working the weekend I moved in were lovely, the Manager was so helpful. And every other staff member I interacted with was professional, they all turned a stressful event into a not so bad event. Thank you all so much.

Rating:

5.0

My only concern was the main entrance being under construction and having to use an alternate entrance which was much narrower and with some congestion as most vehicles were loading and unloading at this entrance. Other than that everything was great.

Rating:

5.0

The lovely ladies at the desk were very helpful

Rating:

5.0

Excellent facility and service

Rating:

5.0

It was important to me during my many residential moves to have access to short term storage, with access when i needed to add or subtract items as needed. Thank You

Rating:

1.0

Getting into the storage area is terrible.. could not even find the entrance.

Rating:

5.0

Other than billing me 3 months after I vacated the.premises, everything was excellent! Problems with billing resolved. Olga Csefko.

Rating:

4.0

I have not received via email, any of the mentioned paperwork re my rental unit.

Rating:

5.0

Excellent storage facility, access hours very convenient, great location, friendly and efficient staff, overall great customer experience.

Rating:

5.0

I have been to your facility on a number of occasions over the last 3 weeks. I've spoken with a number of staff, all of whom have been helpful and friendly. They are a good team and helped each other in order to help me. The new facility was easy to use, as there were dollies made available. Excellent experience.

Rating:

5.0

The young man who looked after the storage rental for me was very kind, polite, and very helpful. It made the experience very easy.

Rating:

5.0

The owner was very helpful and friendly

Rating:

4.0

Would benefit to a covered loading and unloading area. Also there were only one cart available as the other two are missing.

Rating:

5.0

Well run operation.

Rating:

5.0

I would give you guys lower rate but it d be a unfair rating for those guys who worked after hours schedules specially Porea he was above and beyond customers expectations . I d like to mention that the lady I booked with (not the blond one) other lady I think she needs more friendly approach to clients and listen what they ask and needs. My case I asked her storage closer to the loading area and she gave me farthest one and took us 3 hours to unload our stuff half of this time was just walking in front of the empty similar size storages. I was so frustrated , each time she was coming from outside smoking cigarettes and smell was unbearable. I am sorry to tell the truth .

Rating:

5.0

I’ve always used U-Haul whenever I need to move or store household items. No other moving and storage company can match their system. You can trust them to get the job done.

Rating:

5.0

Everything went well, thank you

Rating:

5.0

Tracey was incredible!

Rating:

5.0

Amazing group of people. Very helpful. Especially the manager

Rating:

4.0

Great.

Rating:

5.0

Very friendly helpful staff clean I would definitely recommend and use again.

Rating:

1.0

The staff did not take customer to see the unit so when I find out that the door way was not fit my trike to go through. I have to change the unit. Another thing is that, every time i open the lock, the alarm went on. So loud and annoying. I have to go talk to staff 3 times, problem still not solved. The light on the hall way is good but for the unit inside is not bright enough. It will be great if you can improve these.

Rating:

5.0

The customer service rep was, helpful, patient and knowledgeable. He made it VERY easy !

Rating:

5.0

The service representatives were very helpful and very friendly. Tyler, the front desk was extraordinary for his service. I would appreciate him again for his help.

Rating:

5.0

Thanks for the excellent customer service and overall great experience at the Burlington Mainway rental location.

Rating:

5.0

The only issue I had was after logging in, the alarm went off every time I opened my locker. It would turn off shortly afterwards. Otherwise amazing service and place!

Rating:

5.0

Staff was excellent, answered all questions and very professional!

Rating:

5.0

Fantastic service!!

Rating:

2.0

We had some issues getting into the facility once when we arrived at 7am and the door was locked. No one was able to resolve the issue and we had to leave. Also, on the day we moved out, we discovered that epoxy from a previous floor job had leaked into our unit and onto some of our boxes/content. I alerted 2 staff and no one even apologized!

Rating:

5.0

So brand new! Love it!

Rating:

5.0

Above Excellent in service, access and convenience. Amazing team that deserves raises!! Keep up the great work 😊

Rating:

5.0

All staff were very helpful and friendly to deal with at all times. I was a great being during the time we need a couple of storage lockers.

Rating:

1.0

Management locked our unit without even an email. Inappropriate and not the way to correct policy violations. We didn't have a nonpayment issue but we used an inferior lock, locking us out with a more expensive one with no notice. Very inconvenient.

Rating:

5.0

From the moment I got there until the moment I left. Absolutely everyone that I talked to was courteous, knowledgeable and provided great customer service! I would absolutely recommend and friends or family use this location for their storage and rental needs! Thank you to UHaul Mainway for all of your help and service! You took a lot of stress away from both moving days!

Rating:

5.0

All around rating was what i needed at time of moving no worry one call did all thank you UHaul jessie S

Rating:

5.0

Let me say this location (3245 Mainway, Burlington) has been the Only u-haul facility that I have used where the staff (Jojo, Mia and all the others) were friendly and extremely considerate!! Kudos to the management! My tainted opinion from using the other locations was erased by my experience at 3245 Mainway. I will recommend Only You in the future! 👏 Lyn Gagner Marilu's Market Bakery Mgr

Rating:

5.0

The staff was courteous and helpful. The check in process was seamless and easy to understand.

Rating:

5.0

Nice and comfy, staff are so helpful.

Rating:

3.0

My Storage Unit was missing the pull rope and I am Not sure if the light bulb works on a timer or it Needs replacing. If the above mentioned was in good condition, I Would have given a 5 star. Overall Experience was Good and Will come back again if and when I Need Storage again.

Rating:

5.0

Live dou g business with you been with you for more than 15 years

Rating:

5.0

The staff are amazing - friendly helpful efficient and flexible! The new storage facility is great - clean well lit and lots of parking and room to maneouvre. Soon the storage access hours will be 24/7 which will be great.

Rating:

5.0

I'm a local Real Estate Agent and the Uhaul phone line was impossible to get through BUT when I walked into the new Uhaul on Mainway Ave I was extremely impressed. Terrific service, very well organized, helpful and easy to find. The Manager was great, friendly with a very chipper, organized staff. I will tell everyone to go here, great to see customer service so important, great job!!!

Rating:

5.0

The staff have been amazing. The gentleman working last night was so friendly and genuine. Tracy has been so accommodating throughout the whole process. Moving is a stressful time and this uhaul location has been so helpful. We will continue to use this location/facility and have already recommended it to friends. The only reason I said no to the access hours being convenient is because there is no access code to the storage facility yet. I understand it will be installed sometime within the next two weeks... so not a big deal. We are still very happy with this location.