Customer did not leave a comment.
MATTHEW TCustomer Reviews for U-Haul Moving & Storage of Central Harrisburg
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Would have liked a discount, we brought back at 1 day rather than 2 days.
SCOTT HAfter hours drop off option was exercised
Diane CEveryone there is awesome
ANTHONY H | Overall ExperienceThank so much the staff doing great job and those moving helper doing good job as well
CORNELIUS SThe Staff was very nice.
ROBIN Q | Overall ExperienceThe trailer was excellent, the staff was excellent and friendly. The only issue I have is that I brought the trailer back a day early and saw reduced total for my sale. I thought I would receive a one day refund. But I was charged the original quote. That was the only reason I could not give an excellent and had to give above average.
DAVID WThank you
JANE S | Overall ExperienceEverything was fine while using the unit, but by the end, I had a lot of trouble moving out. Staff wasn't in store for an entire 15 minutes before close, and I was charged for another month after I had moved out of the unit, despite being told by staff I wouldn't. I had to make multiple calls before customer service eventually resolved the issue, but by then it had already negatively impacted my peronal accounts. I cannot recommend this location in good faith.
BRIAN C | Overall ExperienceWe waited for 45min to get the trailer because of a systems issue with the computers. The line was almost out the door when I finally got my rental. The rep was awesome but I’m sure she dealt with pissed off people. Not cool.
ANNA SOnly complaint the ceilings are only about 6 feet high.
Daquann M | First ImpressionsThe young ladies were fabulous and sweet and kind great job ladies happy mother's Day Diane Duffy Woolfork
DIANE Dnothing. just good as is.
PAUL AThe staff are very helpful
KESHIA B | First ImpressionsMy service was top notch… Staff was professional .. I would definitely recommend your service to everyone…
KELVIN F | Overall ExperienceThe process was quick and smooth. The equipment was in god condition and exactly what I needed. Ashley is a great employee, he was attentive to all details and focused on our safety.
MARK SExcelent and good service
JULIO CThese people over charged me for mileage I never paid this much for a darn haul‼️
DOMEKA SN/A
SEBRENNA WEasy no problems
John K | First ImpressionsKavon was so nice and very helpful.
William H | Overall ExperienceStaff need to check more the equipment before renting it to someone life of others it’s in risk .
MARTIN DGreat staff and very helpful people
Martin D | First ImpressionsWhen returning the truck, the clerk was busy but still very friendly & helpful.
BONITA PThe costumer service is very bad they don’t really care about you. I get there first and the lady on the counter she took other costumer to return her vehicle. When i said i was here first and waited for 25 minutes she said 25 minutes is better than 1 hour. I would rather drive couple extra miles to get to the another location This is very bad costumer service
BIJAYA BThe Uhaul manager here is fantastic and is very hand on .
PHILIP BThe manager who runs the building was very rude and obnoxious on SEVERAL occasions when I was asking how my payout would go after my unit sold on auction. She don’t want to let me speak and continually rushed me off the phone and kept saying she didn’t know and wasn’t willing to try to help. I as very upset and felt belittled by her attitude
Anthony S | Overall ExperienceNothing worker there is goood
VICTOR SGet better people who are polite. Very ghetto environment.
AMBER DThey charged me an extra fee because they did not check my truck back in for an extra 2 days. I called them and I was supposed to be called back but never was. I will be taking legal action for fraud.
JONATHAN CIam pick up 7am sunday junho kim cellphone but this location not set up and iam chang time 9, am sunday and pickup
JUNHO KSaturday mornings seem to be very active so I think having a 3rd. Service Rep. would help out a lot.
ANTHONY SAlways a great experience at uhaul 29th St. Harrisburg Pennsylvania, it's like a family affair Always
WESLEY BNothing. The customer service is above and beyond!
EDRA BHospitality was awesome
SHARON NPleased with the service
ANTHONY TExcellent Service and friendly staff
BRETT AStaff was great — Lorraine (I think that was her name — the store manager helped me resolve a lock issue in a timely manner, AND on the day of the move Mr. Ashley went above and beyond — he was helpful and provided all the info I needed — Staff was just EXCELLENT — no comments for improvement
TRACEY BHorario extendido
SANTOS ON/A
DELORES BThis was the 2nd truck I rented from this location it was filthy inside definitely had not been cleaned recently. Very strong body odor not very pleasant. Otherwise the truck worked fine.
KARLA GMake sure van doesn't have a check tire light on.
VINCENT MFuel tank was below half full. Most places, fuel tank is topped off
ALFONSA BEach and every staff member of U-Haul that I had person to person contact Ashley and those I just cannot recall their name at 520 29th Street in Harrisburg PA was Superb at there job when serving me as well as over the phone with Vincent, Lazaro, Stephan and Alyssa.
Veronica R | Overall ExperienceThe lady that looked over the truck had an attitude when we were talking to her when we dropped it off. Even was explaining the inside of the cab when we picked it up and she said then we shouldn't have accepted it even though it was the only 15' truck they had
Stephanie MAs soon as I opened the unit it smelled so bad I had to spray lysol and lay scented beads down to try to get the smell out. there is Mice traps and a black mouse box inside the unit
TAIJUANA B | First ImpressionsEmployees are rude! No customer service skills at all. The check in/out process needs to improve because I stood in line with 6 other people for 35 minutes trying to check the truck back in since no one was outside. Absolutely terrible.
TERRYN BRespecto al personal Ashley es excelente...muy agradecida con su ayuda siempre.
Ileana A | Overall ExperienceGreat Service
TRAVON NI don’t know the kids name but he went above and beyond to make sure I got a truck that day,great experience,keep up the good work 💯🙏🏻✌️
JOSE MExperienced discrepancies with rental charges I was offered discounts at reservation and charged extras at pick up also offered free 30 day storage but had to put a card down for an automatic payment very deceiving practices. The agent at the storage facility was very knowledgeable professional and friendly
JUDITH A | First ImpressionsSeemed slightly understaffed. Decently long line at check in, although it moved pretty quickly. maybe 25 minute wait
JARRETT SI rented the the truck for 6 hours put 10 miles on the truck. My bill was $63 I was billed $407 which in return caused my account to get over draft fees in the tune of $180. They said they can’t do anything about the over draft fees however they will refund the money to my card in 2 - 5 days. The problem that is my account is overdrawn and I have bills coming in with that time frame which will create more over draft fees. 😒
BOOKER BThe early mobile pick up was a disaster. I was given code but wrong lock box number. Has to call customer service multiple times to resolve. Then had to leave and return when open! Customer service was great from employee.
Kelly SI checked in online. Guy working the man working the register yelled at me when I approached the counter to get keys. He yelled ate me to get back in line. Service is Soooo slow. Worth going to another place instead. Sun visor broken, trash in cab.
Ryan CKeyvan A made the renting of a 12x6 trailer a breeze. He is an asset to your company.
RICHARD ONo good customer service. I was there for more then 0ne hour, but no one talk to Me just waiting. Zero customer service.
YADHAV SI was impressed by taking this review because your storage is clean and well maintained, but your staff is terrible from the day one i rented the storage they gave me a lot of stress. One of your staff told me I need to buy a lock and I told her I have same lock and she still for ten dollars promised they will return it and never did.i went there 2/24/2025 to pick up my stuff after seven months, I meant same lady i did not even ask for that 10 dollars but immediately she saw me she pick attitude and make me wait for more than forty minutes talking to her two friends. And i wanted to rent a truck she just gave me the key without any explanation and I ask her where is the truck she told me I have to wait again. Until like an hour.
GRACE A | Overall ExperienceAshley L. is always wonderful to work with! Friendly and helpful at every opportunity! Repeat customer because of the amazing service he provides.
BRANDON ZGreat. Customer service skills. Thank you
Rosemary C | Overall ExperienceCharges were never explained properly about the mileage and what happens if you go over it. I was informed that a 66.58 charge hold would be place on the card then reimbursed. Only to find out they’re keeping the funds. Unacceptable behavior. I would not recommend U-Haul to anyone!!! The employees needs to be trained better they’re misleading the consumers
PRISCILLA F20250223 ( Sunday) Excellent Representatives. Professional and helpful.
Denese HThey say you can do everything online but I’ve used this location twice now and both times I had to go in and wait forever to talk to someone because they didn’t actually approve my online reservation after it was confirmed. If they don’t have the capabilities to make sure online reservations are taken care of maybe you should discontinue them at this location. Our first truck was awesome and clean. The second truck I got, not so much.
Leah HI was a used of having an accident and charged about $1200 dollars and I never had an accident That is absolutely wrong I have been a customer for years renting a truck ones or twice a week and it’s no finch to be treated like this ☹️
RAUL GNothing
GARY AHow did I drive only 8 miles and you charge me for 4 gallons is that not stealing from people?
LINUS OStaff very rude and unprofessional poor customer service an employee made fun of a client in front of me as soon as client left location . When returning van a very lack of communication and staff was really rude once again poor terrible customer service.
PAULINA CGreat service
REGINALD CEveryone from check in to check out was amazing. Very nice and professional.
EDWARD DI don’t remember her name. She was so nice. We talked about not having coffee after my brother slurped down his last sip of coffee. She also was very patient when I had to add money to my card bank card for payment. I had a prepaid card. New experience at this store. Would recommend.
BRIAN JWhen did you start charging for miles in the small print if I was told about that it would of went different and because that no I would not refer uhaul to. No one
MAMIE W | First Impressionswhen you do the reservation online is better and fast services .
JORGE NAshley was was get to work k with Thank you Thank you Ashley Your the man
YOLANDA Q | First ImpressionsVery professional , easy process
VIVIAN AGreat Service
TRAVON NMay we give more time to those experiencing unemployment. the time to declare" Len" is too short. Happy new year 2025
PIERRE D | Overall ExperienceWithout supervision the staff is inadequate. Especially Lorraine!
JADA Wuboxes are wonderful - such a smooth, useful moving aid for when you don't have a lot but you a truck will not work!
Lynn LThanks for your outstanding customer service.
MATTHEW TKeep up the good work.
CELESTINE L | First ImpressionsAll that have given me service rather over the phone or in person was really good and knew their job.
Veronica R | First ImpressionsMy time was not up it should be prorated to get some of ur money back if u are out early I had my stuff out the January 9th and had until the 19th couldn't get none of my money back I think that is un fair cause if I wouldn't pay they would have took my stuff then it look like a couple of things where missing .
tamica c | Overall ExperienceThe staff were professional and much helpful. The general manager was helpful in lots of was towards the customers liking and security. Overall staff followed through on ever task to satisfy customers and I am a customers satisfied and would always choose this particular facility. Thank You so much.
shari c | Overall ExperienceI had to make 3 trips to that location and ended up in another for the truck I reserved and was promised to me ..making that days total uhaul stops .....but the customer service lady who assisted me and stayed on the phone entirely until I was in a truck total of 90 minutes . She is an asset to your company and be appreciative of her service . If not for her on the line keeping me calm I would have given up on uhaul completely and told everyone . But now I recommend anyone looking for services u provide . Thank you goodnight
William W | Online Move InMuy buen servicio
Jose U | First ImpressionsShanell Brown was very helpful with all my questions and concerns. Overall the whole crew was awesome, very friendly and down to earth. They seem real not over the top fake friendly act that a lot of people at their jobs. Thanks again guys!
Phuong V | Overall ExperienceExceptional communication and WORKERS! Very good attitude work was swift and done with care.
shari c | Online Move InStaff Is Awesome.🏆🏆🏆
LISA K | First ImpressionsAwesome service, well experienced personel.
denis g | Overall ExperienceI rate your customer service there excellent very excellent customer service.
Willie S | Overall ExperienceI love my storage thank you so much
lictoria w | Overall ExperienceReal convenient and quick to understand customers need and with great entail
JOHN H | Overall ExperienceThis staff doesn’t have customers service they like manners and not ready to help or get up from their sit to help at all
GRACE A | First ImpressionsVery good service. Clean facilities. I will certainly use the services on a repeated basis.
edbert r | Overall ExperienceThe lady who did my paperwork was friendly and very sweet and I hope she enjoyed her day with her dad company so good by this lady she is great at her job ❤️❤️❤️❤️
stephanie j | First ImpressionsA staff member made comments an was speaking about my daughter while she was standing there about her not wearing shoes, an how her feet were dirty an how disgusting that is when she took her shoe off bc we were hot sweaty an her feet hurt due to not having proper shoes. She was contacted last minute for help. An it was extremely disrespectful to speak about her especially when she was standing right there and when someone said “why would you talk sh!t when she’s standing right there, an staff member an I quote said “it’s not talking sh!t if it’s the truth”. How utterly disgraceful a rude. The staff in a whole is rude an unpleasant. The prices there are absolutely insane. I moved my storage unit to another company got the same size unit for over 100 dollars less, as well as to rent the trucks also outrageous. No reason a U-Haul truck should cost over 300 dollars to move 30 minutes away, especially when I’m expected to replace all the gas used, if I’m paying to replace the gas anyway why does the price need to be 300. We were adding everything up an got a very different price then what we were told. We tried renting a small truck when we moved out of the storage unit and they were claiming it costs 150 something and tried telling us it’s bc of this fee and that fee, taxes etc. but when we added the quote on quote fees an taxes got 80 something… that’s very different the 150. Ended up having to rent a trailer an buying a 30 dollar truck hitch setup. Not to mention but I paid for a whole month of storage rent, an had my belongs out 2 weeks into the month an am not being reimbursed for the remaining two weeks we won’t be there that I paid for. This whole experience was unpleasant an unnecessary. There’s no reason we paid as much as we did then to experience the literal disrespect an lack of compassion from the staff that chooses to work there. Unbelievable I will NEVER rent a unit from this company again an we will NEVER rent a truck from this company again. We want nothing more to do with this company. Never again, from now on we will find a nicer company who has nicer staff an doesn’t scam people who don’t have a lot as it is. Some of us are struggling to make ends meet an don’t need to be disrespected an made to feel bad on top of it. Very disappointing
jessica c | Overall ExperienceThe storage manager and counter assistant was pleasant but they didn't explain everything to me to ensure that I was receiving the best service possible. The young male counter rep started my reservation and then left without assisting me with my trailer. I had to connect it myself after waiting more than 45 minutes into my rental time (2pm) when I finally was helped. The manager offered to show me where my unit was but wasn't very informative about the size of the unit I was selecting. I rented storage units before and thought that the unit size would be feasible for my property but not even close. This needs more employees that actually assist the customers instead of many just walking around doing absolutely nothing to help the customers. This location seems to be a major hub for the Harrisburg area and definitely needs works and an adjustment of staffing. There is no structure AT ALL at this location. Upper executives and management need to visit this location to see what can be done to correct these issues.
JAMES D | First Impressions29th Street Uhaul has a very, kind, knowledgeable staff member who assisted me with this storage unit...she's definitely a great fit fir this company...I don't usually giveb5 Star Ratings, however she earned it...I'm glad she was my customer service representative.
WYNEFER H | First ImpressionsIt was fast and easy. I was giving a understanding on how it was to be used, also given a tour to my storage space. Thank You.
Mary L | First ImpressionsA very clean and safe storage..!!!!!!!!!!
KARAMOKO S | Overall ExperienceKeep it up guys and girls 👍👍
April C | First ImpressionsForgot to take lock off and was charged for a extra month that’s not okay when I called about it the day before I was suppose to move out
KVONTE J | Overall ExperienceThe storage manager Shanell is very good at her job
Rhonda W | First ImpressionsGood
Cheick k | Overall ExperienceChrystal at 29th St was very helpful and patient with me answering all my questions.
jessica c | First ImpressionsEveryone was terrific
TAMARA P | First ImpressionsManagement was very helpful.
gregory g | Overall ExperienceService was excellent, thank you uhaul staff
VICKIE B | First ImpressionsStaff was extremely slow, had a 8:00 reservation got there at 7:45 and wasn't seen til 8:20 or so. Only 1 counter person working at that time.
Michael M | First ImpressionsQuick and easy no problems what so ever
Lateea A | First ImpressionsVery Polite and helpful. Very, VERY Clean
SHARON N | Overall ExperienceI did find it strange that there wasn’t a person in the store area to speak to about getting my rental and returning it and such. But, the app made it very easy to get a unit and go straight to it. I couldn’t see how to choose which unit and ended up with one on the second floor which made the move in process a challenge when moving a couch by myself.
NATHAN G | Online Move InAshley L was polite, knowledgeable and very helpful explaining the ins and outs of renting storage at his location. He is the reason I chose to go with that facility.Would recommend to others.
Peter k | First ImpressionsThank you so much to the staff for always making me laugh, helping me understand the process and being patient with me!
Alexandra J | Overall ExperienceHe was friendly, knowledgeable, and courteous.
HAZEL H | First ImpressionsManager sherrelll Brown was really helpful and kind especially..... No
John W | Overall ExperienceBeyond our expectations!!!!!
MARY P | First ImpressionsOverall it was good
JOHN W | Overall ExperienceStaff is very helpful and caring !!! Respectful and pleasant.
CIARA D | First ImpressionsChanel was an excellent. Employee respectful kind.
Luis R | Overall ExperienceGood customer service
glenda b | Overall ExperienceSuper clean facility - immaculate. You could eat your dinner off the floors..!!! NOTE: DO NOT LOSE YOUR KEY. IF YOU DO - U-HAUL REQUIRES THAT YOU PAY A LOCKSMITH TO REMOVE THE LOCK
William s | Overall ExperienceFacility store hours could be longer (extended). Staff members could be more friendlier & more helpful. The storage facility was extremely well cleaned/maintained! Thank you for your service.
Lisandra G | Overall ExperienceGood Service.
Maria N | Overall ExperienceEverything was awesome best experience I had.
Ernest F | First ImpressionsMy experience with the U-Haul company was extremely astonishing. The staff there were very knowledgeable, professional, and extremely supportive. I highly recommend anyone who is in need of storage units, to go see all the staff on 29th street. I will guarantee moneys worth and your belongings well taken care off.
CARMEN M | Overall ExperienceI travel often because of the military, so I often need UHaul for storage and rental trucks. I have dealt with many locations in multiple states, but this by far was the best. The staff here was incredibly! They were friendly, helpful and accommodating. Finding a good employee is hard to find these days, let alone an entire staff. I highly recommend this location!
Jennifer T | First ImpressionsNo complaints at all. Everything went well and the staff was great.
derick e | Overall ExperienceStaff was always rude and had attitude up to the manager. Always acted like you are bothering them. No seating for handicap folks like me when there is a long wait.
AMY F | Overall ExperienceCustomer service was kind of unprofessional. As I was the only one standing in line the available representative got up and said he had to do something and made me wait for the next cashier. As I was waiting for this cashier, they were talking with someone for 20 minutes and waiting for their family member to arrive 10 minutes later before helping anyone else. Unprofessional!
shannon B | Overall ExperienceI was happy with my service in new York when I pick up my trailer.She was very friendly and helpful.I felt so much love and welcome with the manager that helped me check into my storage space in Harrisburg pa ,she was so sweet and polite.,
JERRY L | First ImpressionsThank you so much your staff was on point and service was excellent
JOSEPHINE J | Overall ExperienceOne of your reps was kinda rude for no reason 🤨
Jarome M | Overall ExperienceThe staff was rude most of the time. Hours could be later to access your own stuff, especially for people that work later in the day. Prices kept increasing from when I first got the storage. Would not recommend to anyone else.
daniel l | Overall ExperienceThe guy that was there during Thanksgiving Eve hours was beyond helpful and very courteous from one southern to another I was happy to business with him
nakenia m | First ImpressionsFor the size of the storage unit I had. The price was just ridiculous. That didn't make no sense and the storage units are not high enough. They have low ceilings. You can barely get anything in here and for the price. It was just unbelievable. I'm sorry, but I would not recommend using your storage unit for anything now to rent. A truck that's totally different. But I would not recommend anyone to get a storage unit from there. And that's their desperate
Eugene T | Overall Experiencethe only thing that bothers me is the late fees cost were outrageous, and as a customer of over 5 years i felt i should have been given leniecy in some of the charges, i paid over $10,000 for that storage unit over the five years that i rented it.
Elfreda S | Overall ExperienceThank you
DEBORAH T | Overall ExperienceI'm sorry. I trust Uhaul with my belongings. Your employee's, not all of them, but the skinny black guy is very ignorant. He truly NEEDS to go to "ETIQUETTE SCHOOL". He has NO compassion for his position. He really needs GROOMING.
Mercede P | Overall ExperienceOther units in the building have roaches
TAQUEY H | Overall ExperienceThe prices are ridiculous. And the staff was unbelievable. And I mean, that in a bad way.
Eugene T | First ImpressionsCustomer service was professional! I got there very late and the associate still allowed me to rent the storage. He was patient and very helpful
shannon B | First ImpressionsGreat experience
IONE S | Overall ExperienceThank you. I am completed with the service Lennie Lewis
Lennie L | Overall ExperienceThey took care of everything. It was a very pleasant experience.Miss Shanell(sp) was amazing.
Deborah k | First ImpressionsY’all screwed me over and I’m seeking legal advice. I had that unit for over 4 years!!! And I spent the entire summer trying to make payments and inquire about moving out before auction. I was derailed. Hung up on. Lied to for a month. I was told my u it was for going up for sale when it wasn’t!!! Only to get a call months later confirming it was NOW up for auction. When the fees were beyond me being able to make a payment. I truly hate what y’all did.
Georgette C | Overall ExperienceGood morning, The U-Haul facility located on 29th Street in Harrisburg, PA overall experience was horrible. Customer service doesn't make notations about the concerns the customers call in about in the computer system. Billing department mailed my storage bills to the wrong address after making numerous updates to the correct address every month. Management had to make corrections to my account billing information every month after showing previous bill payment receipts that I made. I wouldn't recommend this storage facility for anything. Make this place YOUR LAST OPTION to do business with. This facility really needs to get it together. Please and thank you !!!
juan R | Overall ExperienceKeep up the great job.
Robert E | First ImpressionsI filed an insurance claim and never received payment, there was noise droppings in my belongings. Somehow my stuff is covered in sand. All of this for almost $200 a month and you raising the price constantly.
Nakiyah G | Overall ExperienceStorage facilities with multiple floors should have a freight elevator for transport of household items.
Nicole M | Online Move InThe staff is wonderful and very very helpful and accommodating!
michael h | Overall ExperienceI had to call many times about taking my money and I had a free month then I had to call a supervisor I just moved my stuff out When I went up to get a truck the lady got in my conversation with me and my husband and I said I’m not talking to you and she got smart I see said some words she refused to wait on me I WILL NEVER USE U HAUL AGAIN
Loretta T | Overall ExperienceCustomer service was very poor.
fearon w | First ImpressionsDrove 200 miles from nyc had a reservation for storage upon arrival at around 6:30 pm (closes7pm)no one was at the desk after waiting 15 minutes guy showed up told him I have a reservation for the storage he said I should have gotten here little early OKAY so I requested him had a such a long trip half heartedly he gave me the access to the storage (never rented the storage prior to this ) while I was standing there asked him specifically about the size of the storage if my 20ft truck fully loaded would be able to fit he said I should be more than good LOL 10x8x6 after looking at it I wanted to just cry/laugh came to the front ask him if he has anything bigger or drive up options told me it’s too late can’t help you now time is about 6:50 10 minutes to close called the mechanicsburg location fine young lady helped me get a drive up storage with mobile access bottom line is very disappointed I personally have done customer service all my life professional NYCT bus operator was definitely not expecting that on my part picking size was a boneheaded move but hey that’s what uhaul is for to help right.
Hassan A | Overall ExperienceThe price constantly increased
Erica D | Overall ExperienceI could not find my unit and no one was there to assist. I had to rent the uhaul another day. This cost me more money.
Fonda R | Overall ExperienceJarule the manager was excellent patient and very helpful and very polite
Overseer-Celestine R | First ImpressionsCouldn't find it and put me in a horrible inconvenience
Fonda R | Online Move InOnline process mediocre, people on phone help was ok. Guy at counter lazy. Refund process unacceptable
Kayla P | Overall ExperienceThe storage rental was perfect.Couldn’t get any better accommodation.
Ermer N | Overall ExperienceThe only problem was the staff were busy joking around and not paying attention to the task at hand. I could not find my unit. The only thing I was given was a map. I feel the attendant should have walked me to my unit. It’s called customer service. And when I went back in to ask for help. No one was there in the office .
Martha W | First ImpressionsThe assistant manger and associate G was amazing helped me to the fullest potential also very nice and understanding
Kamiyah M | First ImpressionsKind and courteous
Gary C | First ImpressionsI would recommend friends and family to use U- haul storage facilities My belongings,furniture and other items where held there for about four years They were in the same condition when I moved them out of storage Thanks U- haul🙂
Sheona T | Overall ExperienceSusan and Areil are a asset to U-Haul
Maurice E | Overall ExperienceThe young lady who assisted me was very helpful excellent customer service
ANDREA D | First ImpressionsCustomer service was great. The staff was friendly and made the process easy.
RHONDA G | First ImpressionsThe store manager was extremely kind and friendly! She Answered every question I had with detail && she was just so patient to my situation and I left beyond satisfied and happy I chose this store in particular. I will definitely be recommending this particular store for future references! Thank you so much UHAUL
Wanasha D | First ImpressionsI came to the store to let you know I was done with the storage but there was nobody in the store and it was a long line so just so you know I’m done thank you
bonnie r | Overall ExperienceI wish I was more familiar with the key card for the alarm is annoying.
karteya w | Overall ExperienceY'all doing really good job
COREY A | First ImpressionsThe prices could be more reasonable
alexia l | Overall ExperienceManagement and staff very rude and disrespectful charge my card multiple times and refused to refund. Staff was cleaning personal vehicle on company time staff and manager cussing at one another manager very argumentative with customers
Ziohne C | Online Move InThank for your outstanding. Service Annette Brooks
jamal e | First ImpressionsI just didn't have a movie dolly but over all it was pretty good. Thanks for the service.
randall d | First ImpressionsMy items smelled awful and the unit and my items were covered with mice and rat droppings.. I had to throw more than half if my items away!
Marcus C | Overall ExperienceLow your rates!!
Howard L | Overall ExperienceI’ve experienced more than enough traumatic events dealing with U-haul. As a veteran classified with a disability, I wasn’t given any accommodations as per the ADA and Veterans Law. The customer service was less than adequate and unfriendly. I would not recommend.
tarrille j | Overall ExperienceThank you, you were great. Only left because we moved out of the area.
Brenda M | Overall ExperienceFriendly and professional
eileen b | First ImpressionsI had used the unit from May 2017 until December 13, 2022. Until this year everything was as good as expected. However over the past year there was dirt and dust accumulating on our storage items and then I discovered in November, 2022 that mice had been in the unit as there was chewed styrofoam all over the front inside, mice droppings and 1 dead mouse. Not a good situation. Fortunately I had already planned on emptying the unit in December, which was completed 12/13/22.
John H | Overall ExperienceI was promised a free storage to find out that the space they had for me on the Sind floor which was totally non conducive for my move. Then offered another unit larger than what was scheduled and charged $10.00Dollars more. Then when we got to that unit the previous owner still had his lock on the unit. So it was not available. Then I was offered a small 5X8 for 10 ft truck which meant I could get very little in it. Out of total frustration I left and found another Stoage 25 miles away.
Jimmy W | First ImpressionsMe gusta que las instalaciones está limpio y la persona que me atendió habla español y amable
Wendi P | First ImpressionsExcelente servicio.
willkins s | First ImpressionsThere was no key in the lock box for the U-Haul cargo van I rented. Then when I finally got a truck and got back to use my storage there was a lock on it. It was after hours and a general manager couldn’t be reached. So I spoke with customer service and ended up having to pay to keep the U-Haul with my things inside until the next day!
Fana E | Online Move InIt was smooth.
David M | Overall ExperienceThey great will definitely use again
Alvin P | Overall ExperienceHesitant at first, judging by the area y have to say that I was impressed with the cleanliness of the facility, and the easy access to the storage room. The store manager(Latina woman)went above and beyond my expectations with with her customer service skills.
Hector O | Overall ExperienceUpon moving my stuff into the unit I asked if there were any bugs, rodents etc. The team ensured me that there was pest control. When moving my things out, there were roaches throughout the facility. I had to throw away a lot of my belongings. When I brought this to their attention, they said there was "nothing they could do".
Yadara L | Overall ExperienceBoxes had rodent droppings on them and smelled like rodent urine. The stench filled my house.
Don T | Overall ExperienceI had this storage for 10 1/2 year's no problem. Then used my license to help Shylyn Smith get a U Haul truck and because she didn't bring it back and changed her bank account# I got a 3000.00 dollar bill. Not fair!
rose m | Overall ExperienceMuy limpio todo y buen servicio
Luz R | First ImpressionsVery friendly staff and as cl3an as a whistle. Will use them again when the time comes.
Dale M | Overall ExperienceFriendly customer service
mary h | Overall ExperienceThe store manager went the extra mile.
Hector O | First ImpressionsGet rid of the alarms that scare the crap out of you everytime you open your unit .
FREEMAN G | Overall ExperienceShanell was an outstanding worker! She listened to my husband's and my request to rent out a storage unit at the S. 29th Street Harrisburg, PA location. She was informative and treated us with respect. When we realized we wanted a unit with a taller headroom, she kindly escorted us to a unit that best fit our needs. The entire transaction was seamless and professional. We appreciate her kindness and thorough follow-through. She deserves a hefty bonus and plenty of vacation time for her efforts.
MARION T | First ImpressionsI was down sick for about a month with surgery and could not work. Manager would not work with me with getting caught up on the 200 dollars fee they charged me within that month. This place does not take partial payments either to help you get caught up either. Will not rent here again!! They stole my stuff out from under me.
Tina K | Overall ExperienceNice dealing with the owner and his relationship with his employees. The location is jars to find but when you get there and see how clean and friendly the place is, you do business with them.
Dale M | First ImpressionsWe appreciate the young lady Shanell Brown she helped us very much and she's also excellent manager I love the way she talked and how she established everything for us you have a very good manager there thank you very much the George family
Michael G | First ImpressionsSi recomendaria y volveria a rental de Nuevo. Muchas grasias un buen servicio.
Aida R | Overall ExperienceAll are questions we're answered. We felt relieved that we can have a clean and close storage company.
michael b | First ImpressionsI must say that all of the current staff are very unprofessional ex convicts, drug users and violent offenders, with no experience in the workforce, I understand stand giving someone a second chance but a place of business is not for one of this kind, I’ve been a loyal customer for over 4yr and was threatened by and employee which got into my personal space and I took action for my safety , because of this incident I was evicted with short notice after paying my storage account of a sum of 180.00 dollars . I talked to the manager of the facility and he was very unprofessional and disrespectful towards me briefly on the phone with him. In closing I will not ever recommend anyone use to until there mess up!!! 💯👋🏿👋🏿👋🏿
TYRONE G | Overall ExperienceBeatrice was extremely helpful and took the time to show me the locker I was considering and where it was located. As we walked through the facility, I was amazed at how clean and fresh it smelled, and saw someone mopping the floor. After I decided on the locker, Beatrice took me back through again, showed me where to park, how to use the alarm system and then how to use the lock I purchased. She answered all my questions and I was completely satisfied with my experience. I haven’t moved anything in yet and hope this process also goes as smoothly.
DIANA D | First ImpressionsMy family and I appreciate the service provided at U-Haul at the 29th street location.
Marion T | Overall ExperienceGreat facilities. Locks are a little difficult to get on and off
ERIN M | First ImpressionsHomeless and jobless but it was a nice place for all my extra storage
Selena M | Overall ExperienceMost staff were great. Upper management were not understanding especially during the height of Covid. When some people were hospitalized and couldn’t make on time payments. They did not allow any payment arrangements!!! Thought this was horrible!
terri T | First ImpressionsThe lady that waited on me at the desk was very professional she know how to talk and know how to run business thank you guys are in
james A | Overall ExperienceThe agent told me the first month is free and then he changed my card it's unbelievable!
Djibril I | First ImpressionsLily did a great job training and giving me all the knowledge I needed to be informed of before I made a purchase. That I’m getting what I really want.
Kaylin S | First ImpressionsClean environment and friendly staff
Kelvin C | Overall ExperienceAppreciated the friendliness & helpfulness of the staff.
Mark G | Overall ExperienceHa sido excelente definitivamente estoy feliz con ustedes.
Ines P | Overall ExperienceWe'll be back! An excellent seasonal solution for our business.
Robert O | Overall ExperienceEmployee gave me the wrong access card so I was locked out but customer service did help me with the help with the a customer who gave me access so I can finish loading my storage but it all came out good.
Armando G | First ImpressionsI may use Uhaul storage again in the future.
EDWARD H | Overall ExperienceMouse destroyed majority of my property
Shaunteeyia T | Overall ExperienceI really appreciated the way I was treated and the help I received
JOSEPH M | First Impressionsvery easy
Allyiah S | Overall ExperienceGreat Service!
BARRY L | First ImpressionsEven though I had this all set up with a rep on the phone days prior to my arrival, and I had received a call a few hours prior to my arrival, when I got to the Harrisburg Uhaul facility, they had no information or idea I was arriving that day. Very long check in time while my family had to wait in the car. This is very frustrating that a large company like Uhaul does not have a better computer system that communicates with its branch offices. When the manager at the Harrisburg office entered my phone number, your system should have pulled up all my past and present reservations! Very poor on Uhaul corp!! If I am able to get emails from Uhaul with my reservation information then so should your branch managers or the location's general data look up by phone number. More than one branch office has told me the Uhaul computer system is not user friendly for them. When calling in to Uhaul to make reservations, there is never a problem. There seems to be a communication break down in your system that really needs addressed.
EDWARD H | First ImpressionsThank you Shane for trying.
Tiffanie E | Overall ExperienceCustomer service was the worst I have ever had
Earline W | First ImpressionsReasonably priced and very helpful staff.
dawn r | Overall ExperienceMy only issue was storage unit availability.
Gevita D | Overall ExperienceThe U-Haul facility was always clean and tidy, floors were swept mop waxed bathrooms clean every time I went over the last two years I want to commend the lady who takes care of that I'm not sure if her name but she always had a smile on her face and was always working hard I would recommend this place good job
Mark O | Overall ExperienceAttendant very disrespectful to wife.Not helpful.Needs fired!!!
Kimely W | First ImpressionsI appreciate UHAUL for all the support that I was given during my hard times. I commend you deeply. Stay safe!
Rae T | Overall ExperienceHad a reservation the day before my storage. Then the day of the storage it disappears.
Nicolas C | First ImpressionsRude
Nakiyah G | First ImpressionsAll employees that I had the pleasure to deal with were very helpful. From the manager Shane, Asst Manager Roberto and employee Sammy. Very good experience
Lena Z | First ImpressionsCuando se presenta problema nadie te quiere ayudar gracias
ANA N | First ImpressionsThank You!
Terell J | First ImpressionsI had so many problems during my journey, however the response was great 👍. no worries.
Cory R | First ImpressionsI used multiple services and nothing went the way it should, I know you’ll probably dismiss this but when I went to do a mobile pick up of a truck that I needed at 7am, I wasn’t able to get the truck Even though I came to the location two days before to make sure all was well, had to wait until 9 , no sympathy from the worker, storage unit was wrong size and unavailable, another delay, finally got a unit at a different location, a 4 hour move took 7 hours, I will avoid uhaul at all costs if I can in the future.
Emily J | Online Move InThe rate was a bit salty for a 5x5x10, but location matters.
Vincent B | Overall ExperienceThank you for guarding my stuff.🌌
Eileen B | Overall ExperienceThe 10x10x6 unit I reserved on-line with my truck was not available when I showed up in PA on 12/2 (order #20731372). An employee (Steve) put me in a 5x10x6 and 5x10x8 as an alternative, and told me he would merge the units so I would pay the same monthly bill I was anticipating. Steve said he would call me to come in on a later day to sign the receipt/contract once they were able to merge the units. I went back in-person on 12/'7 since I had not received a call. I was told by another employee (Shawna) while she was on the phone with corporate storage, she could not merge the units since they were different sizes (one is two feet taller than the other). She said I would have to move my belongings out of one of my units into another, so both the units are the exact same size to receive the merged rate. I am expected (again) to spend my time and energy to make-up for false promises and booking errors made by U-Haul. U-Haul made the mistake allowing me to reserve a non existent unit. I took the two 5x10s because I was told the rates would be merged into the monthly rate I had expected. The employees now tell me I have to spend another day moving my stuff around because of errors on the company's behalf. This is all highly unacceptable, and I am very disappointed with the customer service and my entire moving experience. What is the point of making a reservation if the unit is not held and available? Why would an employee tell me they will honor the 10x10 rate if I moved into two 5x10's? The first employee that helped me yesterday was also very unsympathetic and had zero empathy. Shane, the general manager, stepped in and did what he could to help, but it is a shame that corporate ties the employees' and managers' hands in a "make-good" scenario. Because of the "same size units to merge" restriction, U-Haul has denied me the most basic of customer expectations and given me a horrific experience. I am definitely not satisfied, and am expected (again) to pay more or inconvenience myself because of errors made by your company. My moving from Louisiana to PA started with me having to drive 29 extra miles to pick up my equipment. My pick-up reservation was made for a location 2 miles from my home in LA. U-Haul managed to screw up both my reservations on this contract, and I am expected to spend my time and money to cover your mistakes. Since I will have to spend time moving my belongings, I plan on moving them out of your facility entirely before the free month I received with truck rental is over. You've lost a long-term customer with excellent credit (>800) who always pays their bills. If I ever have to rent equipment again, you can also bet I will be seeking out alternatives. You are a terrible company who takes no responsibility for your own errors, and shifts the burdens onto your clients. Shame on you, U-Haul.
WILLIAM P | First ImpressionsOnly issue I would say I have is we were at the location emptying the truck in to the unit and didn't finish until a little after 12. When I received the emailed receipt I saw I was charged for one more full day of truck rental. A bit disappointed in that....
Kathy O | First ImpressionsSteven is wonderful! He was very helpful and made the process stress free.
Shanice B | First ImpressionsI think it is not necessary to charge extra for 24/7 access to storage. Also, the individual units are dark. You should install an led light in each unit which automatically goes on when unit is opened.
jonathan c | Overall ExperienceStaff did not wear masks, despite PA State Government orders for everyone in a public setting to do so. Signage was up, to provide awareness of this fact. It is likely that many employee’s carried the Covid-19 virus home to family. As a person wearing a mask is protecting others, I don't appreciate this company, or company-location policy. It put me at risk, every time I visited the location, hence why we have now moved from that location. Other than this policy, I would have rated the location excellent.
John Y | Overall ExperienceThe fact that I asked multiple times if I had 24 hour coverage and the girl reassured me I did then when I came after hours I got locked outside with my keys and phones inside and couldn’t get back in until 5am the next morning when I called customer service they said I did not have 24 hour access on my account and when I tried to call the GM her phone ran I left a voice mail then called again a couple times because my storage unit was wide open and my cell phone and keys were inside thank god a friend came with me who had their phone I kept calling and instead of answering she turned her phone off so I have to sit outside the storage place from 1015p until 5am until I could get in to get my things to leave. Horrible!
Kendra P | Overall ExperienceGood location. Easy access to storage unit. Good security protocol. Would like to see light inside unit.
jonathan c | First ImpressionsWithout my permission the staff allowed to have a locksmith come and break the lock of my 2 storage u it’s. I asked about it and never got a response. I have already decided to take legal action .
leena s | Overall ExperienceExtremely clean facility and the staff was professional and efficient. Another customer was very rude to employees and used profanity due to Corona virus mask regulation but the staff person kept her cool and remained professional in this stressful situation. I will definitely use this facility again.
Freeda P | Overall ExperienceI had a excellent experience!!!
Luis S | First ImpressionsThere was mouse droppings throughout my unit also,there were droppings on several coolers I had to dispose of. I informed a employee that stated there is currently a rodent issue in row 1800,unfortunately my unit was 1802..Another employee took pictures of droppings on the floor.I stored summer furniture from October til Mid March.I am totally dissatisfied and will not be using U -Haul storage in the near future..Totally disappointed!☹
Robin S | Overall ExperienceMy initial phone call to the facility on 29th Street was a little less than friendly. But the gentleman that helped me when I got there on Saturday morning was over-the-top helpful!
Tina L | First ImpressionsVery efficient and kind. The unit is clean and the truck was ready for pick up. Good experience. E
Eileen B | First ImpressionsVery well clean and organized
latoya m | Overall ExperienceGreat service
JOSIAH O | First ImpressionsAssociates were helpful but weren’t trained correctly I was supposed to get a month free and was billed within a week when I came back the 3rd time the issue was resolved but staff was courteous!
KATHERINE P | First ImpressionsThe staff member who worked with me and the site manager were excellent.
William F | First ImpressionsYour truck is the best and we will patronize anytime anywhere.we really enjoyed using it.
faithe h | First ImpressionsVery nice and convenient location .
PHUONGKHANG D | Overall ExperienceAssociates were very professional, eager to explain all policies concerning the rental contract.
walter s | Overall ExperienceVery Friendly Service and they were able to assist me wirh the teuck and a storage unit. One stop shop!
Valecia A | First ImpressionsOverall good experience I didn’t care for them calling my emergency contacts when I always paid late
Christopher D | Overall ExperienceThanks for all your help It's truly appreciated
Saint J | Overall ExperienceOutstanding associates, truly professional organization
walter s | First ImpressionsBest Storage and U Haul rental service in the area. Wouldn't go anywhere else. All employees are very friendly and helpful!
Beth S | First ImpressionsDid not contact me as requested when a larger storage unit came available. Out of courtesy, could have warned me of the fuel policy for a rental truck. Slow, disorganized customer service.
joel M | First ImpressionsMy experience with uhaul overall was great. The general manager, sarah lawyer and Patrick were so helpful and kind. The units were very clean. Every time I stopped in sarah was cleaning something.
Amanda R | Overall ExperienceMy overall experience was GREAT!!!! thanks for everything
Leanna F | Overall ExperienceI would use it again
Kenneth B | Overall ExperienceAll went well I once we got to the counter.
Brian E | First ImpressionsGreat Service but understaffed
Ivan R | Overall ExperienceThank you
Tracey R | Overall ExperienceU Haul was very convenient for me and I liked the employees. But they are very busy and u need more employees And yes I would recommend U Haul .
rose b | Overall ExperiencePhone number also busy. I was always referred to the mail uhaul number. I gave them my card number for automatic withdrawal 3-4 times but it still didn't work out.
HUBERT F | Overall ExperienceI asked about access to storage room. I was told it was 24/7. Well what a lie, when I arrived a little after 1am on July 13th swiped my access card to get in and it Read ACCESS DENIED.
melaine S | First ImpressionsCustomer service bad Mary she is bad sorry 😐
Josuad V | First ImpressionsWe've had a lot of frustration during our move and meeting sarah was definitely a breath of fresh air. Her and her staff were completely nice and helpful and I really enjoyed being there. Thank you!
ronald a | First ImpressionsExcellent services
Grace L | First ImpressionsExcellent service!
Veronica G | First ImpressionsI really like U-Haul. Nice and Clean. The Staff are very Friendly.
Suzanne S | Overall ExperienceMy husband and I talked to Patty when we were first signing up. She was personable and professional and we were grateful to have her assistance. It was a pleasure working with her. Great employee.
DIANA R | Overall ExperienceAmazing customer rep service. She was beyond awesom! Love her x
ALESE O | First ImpressionsSARAH IS AWESOME!!! IF YOU LOOK UP "SUPERIOR CUSTOMER SERVICE" IN THE DICTIONARY, YOU FIND HER NAME AND PICTURE :-)
Margaret D | First ImpressionsIt's convenient and the manager Sarah is great
Jewelette B | First ImpressionsBest storage in Harrisburg
Marcus T | Overall ExperienceNice customer service.
Marcus T | First ImpressionsI don't agree with having to pay for a lock from UHaul if I have my own.
Amanda G | First ImpressionsTook over an hour to get a box truck and a 5x10 storage unit.
Noni S | First ImpressionsI appreciated the phone call communications by the driver.
Gina D | Overall ExperienceThank you
tynisha f | Overall Experiencehaving flexibility & understanding from the staff when I wasnt able to make payments really helped
KENNI M | Overall ExperienceVery pleased with the customer services which everything was explained down to every detail thank for you service ..
TYRONE G | First ImpressionsGreat service.
henry t | First ImpressionsMy first time using you box the Orlando location excellent customer service, the time to transport the U-Box they arrived early excellent,. My experience at the Harrisburg 520 S. 29th street terrible
Angela B | Overall ExperienceI did not have to physically access the location as only had a UBox delivery setup, but must give special kudos to Jen and her excellent customer service!! Thank you, Jen! It was a pleasure!
Jorja B | Overall ExperienceExpensive storage.. at least a five-day grace period from your due date of payment should be given. They charge you a late fee on the first day.
Nichelle C | Overall ExperienceDid not go to facility. U-boxes were delivered from there. Mary and crew did an excellent job of delivering the U-boxes.
Gwendolyn A | Overall ExperienceNever used your rental on this date
Kaisha W | Overall ExperienceOutstanding service
Saint J | Overall Experiencei'm in 2209 and very happy about the service and convenience, thank you
Daniel F | First ImpressionsI will go back again in the future
margaret J | Overall ExperienceGreat staff
Camilli C | First ImpressionsI requested the spelling of my first name to be corrected. The spelling should be Perrise.
Terrise S | Overall ExperienceCustomer service was excellent
gerald r | Overall ExperienceNice and friendly associates
Joel R | ReservationPut more trash cans out in front. From time to time I noticed the only one you have was overflowing on to the sidewalk. Staff does keep it clean but some customers do not unfortunately.
audria m | Overall ExperienceHas an issue with the general manager and was threatened with jail and made to look like a bad person.
BRIANA G | Overall ExperienceWould store here again, very helpful and courteous staff.
Micheal R | Overall Experienceeasy to communicate, safe and friendly
shawn v | Overall ExperienceNot professionally ran.
Hector L | Overall ExperienceEmployees were helpful and polite was a good experience
Elaine F | ReservationStaff inappropriate
Tondria G | Overall ExperienceCould use more more people on weekend
Jenna M | Overall ExperienceI would like to thank Sarah the manager who took her time with me, in spite of me running into a couple of situations making sure I had what I need when i needed it and staying within my budget.
CATHLENE J | Overall ExperienceStaff were really nice and made sure to work with the customers needs.
Jaxon D | Overall ExperienceI boxes worked fine for what I needed them for.
earl s | Overall ExperienceI would definitely use u-haul again!!! Thanks for the good service.
shkara h | Overall ExperienceOverLl I was pleased with the logistics and process. Staff at Harriabieg were great. Only irritant was that o asked at least 3 times but never got a call that it wax in early which coat is 2 hotels!
Anna R | Overall Experiencehad a few hic=ups but it was resolved with ease. thanks
Victoria M | ReservationAwesome staff!!
Manuel D | Overall ExperienceThe manager was great at finding me a larger storage area in another location. I asked for the largest storage area when I reserved a large truck but when I got there only small ones were available.
Carlene G | Overall ExperienceSarah is an incredible human being. She makes every customer feels he or she is the only valued customer she serves.
EYETA D | Overall ExperienceNa
Erlandie D | Overall ExperienceEverything went well. A little confusing, as I was contacted by 3 different people regarding the delivery. The dilivery window was missed by 3 hours, but it all worked out in the end.
Todd B | Overall ExperienceI will suggest that customers be thought how to use the entry card.
Iradatu B | Overall ExperienceExcellent customer service.
Myron V | Overall ExperienceEvery one was pleasant and personable. I locked my car keys in my car and they helped me look for them and also extended my time for the move. I had no problems.
Jacqueline P | Overall ExperienceThe associate s are very wonderful people, i will recommend them to anybody to do business with
Bashir G | Overall ExperienceI had a pleasant and professorial experience with the staff throughout my storage rental.
Luciana S | Overall ExperienceGreat service
Shannon B | Overall ExperienceThe first time I rented the uhal truck they let me know that I could get a storage unit free for thirty days because of the rental. That was a big help in the transition of moving my sister. Thank you
mary h | Overall ExperienceSarah is awesome and so are het staff. The storage area is immaculate!!
TRACY B | Overall Experience